PROVISION OF BUSINESS INFORMATION SOLUTIONS TO MSME s s USING ICTs THE UGANDA BUSINESS INFORMATION NETWORK (UBIN) MODEL
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1 PROVISION OF BUSINESS INFORMATION SOLUTIONS TO MSME s s USING ICTs THE UGANDA BUSINESS INFORMATION NETWORK (UBIN) MODEL GENEVA, December 09, 2003
2 BY Ignatius Kakembo-Ntambi Chief Executive Officer (CEO) Uganda Business Information Network Limited P.O. Box 7199 KAMPALA, UGANDA Phone/ Fax: Phone: /2 URL: Portal:
3 Background UBIN - UNIDO Technical Assistance to the Ministry of Tourism Trade and Industry (MTTI) in Component of the UNIDO Uganda Integrated Programme (UNIDO-UIP). Setup to be the national backbone and focal point of business info solutions in Uganda. Public/ Private Sector partnership Facilitate private sector driven development whilst ensuring cooperation among all players in the market.
4 3. UGANDA BUSINESS INFORMATION NETWORK LIMITED (UBIN) UBIN is a private limited liability company operating as a profit making institution. Objectives: Access to markets, industrial and technology info; processes; Develop the National Info Infrastructure; ICT Capacity building & Internet-based business solutions UBIN has a staff of 10 in 3 divisions; Info Solutions and Consultancy, Capacity Building and Training & Enterprise Internet Solutions
5 The Information Solutions and Consultancy Division UBIN s major goal To become the leading source of ICT knowledge based business solutions provider for SMEs Information Sources: Uganda Manufacturing Association Uganda National Bureau of Standards Ministry of Tourism, Trade and Industry Doc. Centre Uganda Export Promotion Board Uganda Bureau of Statistics Uganda Investment Authority Uganda Coffee Development Authority Uganda Revenue Authority Uganda National Chamber of Commerce and Industry Others (subscription to based web portals, etc
6 The Capacity Building and Training Division Provide/ improve the skills and broaden the skills capacity of SMEs Approach Assess Client skill needs thru TNA. Deliver highly efficient and quality educational programs Build standards for flexible and effective capacity building Develop training plans that align with the client s organization goals UBIN specialised Training programmes; ICT for Managers; Secretaries; Accountants/Finance Managers; Artists and Graphics Designers; Bankers; Farmers; and Architects and Engineers.
7 The Enterprise Internet Solutions Division Develops advanced Internet solutions that help the SMEs to achieve business objectives & increase market outreach. Enables SMEs to provide services and products over the Internet One of the pioneers in Internet consulting, website development and e-business solutions in Uganda.
8 UBIN OPERATIONS Selling information to SMEs - very difficult undertaking. For sustainability, UBIN had developed related income generating business sources. Capacity building and skills development & Enterprise Internet based solutions. Provide SMEs with the capacity & the tools to use it.
9 Today s s Business Environment UBIN EIS - develops turnkey solutions in three main ICT areas: Internet-based solutions/ products & services. Intranet/Extranet solutions Data warehousing Solutions and applications.
10 The UBIN Portal UBIN web portal ( provides affordable SMEs web presence and online access to Market, Technology and Industrial Info. UBIN website ( provides info about UBIN and its operations. The Portal is further used to generate income for UBIN by selling space to SMEs
11 Provision of Business Information Business Information Solutions Network Uganda (BISnet- Uganda) BISnet is a collaborative effort between UBIN and the primary business info providers in Uganda Operates as a VPN & runs on Network Management Info System (NETMIS). This software links UBIN it to its network partners who form nodes. The key areas that the network covers Market; Technology; & Industrial Info
12 Cont d The Objectives of building NETMIS include, among others; To provide wider and easier access to info resources to SMEs To produce information solutions that are tailored to the development needs of SMEs To provide a uniform platform for knowledge sharing and capacity building.
13 Current Stakeholders of the Network BISnet currently comprises of following organisations: Uganda Investment Authority Uganda National Bureau of Standards Uganda Manufacturers Association Uganda Bureau of Statistics Uganda Small Scale Industries Association Uganda Export Promotion Board Ministry of Tourism Trade and Industry Uganda Integrated Programme Uganda Coffee Development Authority
14 Benefits of the Network to the Business Community Businesses to obtain timely info critical to their business operations The network provides multi-faceted info services. Increased use of demand-driven info services to provide income on a sustainable basis. Provision of Info services on commercial basis will improve on the quality and appropriateness of Info disseminated to the public.
15 Uniqueness of UBIN s s Services Value-Added Information Solutions Multi-faceted/ Integrated Solutions Pro-active Solutions based approach Commercial Sustainability Use of ICT-Based platforms to impact a wider audience
16 SUCCESS STORIES AND CHALLENGES Products developed by the Info and Consultancy Division Products developed by the Training Division Computerized Accounting System Effective Computer Aided Presentation Skills Workshop Other Training Packages Products developed by the EIS Division
17 LESSONS LEARNED Demand for business, technology, industry and market info by SMEs exists SMEs constrained by resources to pay for the info Government and development partners to support provision of business info to SMEs thru ICTs High level of ICT ignorance among SMEs Developed economies achieved economic prosperity due to economic benefits accruing from SMEs Takes a long time for an info solutions provider company to acquire a level of self-sufficiency based only on providing & selling info solutions Info services company depends a lot on networking with existing info sources
18 NEXT STEPS AND RECOMMENDATIONS UBIN Phase II going rural UBIN designing capacity building course modules Network Management Info System (NETMIS) The UBIN Portal Business Process Outsourcing
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