2012 PRESIDENT S CHALLENGE Awards reflect commitment to excellence

Transcription

1 WINTER wit wwwwhihtlcm tt Vl 28 N 1 P 2 Aw P 3 Pmti P 4-5 Hukpig Wk P 6-7 Tchlgy P 8 mmuity Ivlvmt Fcu i publih th cit t u ppti wh ctiully tiv t xc u cutm xpctti Thk yu t cmmitmt 2012 PRESIDENT S HALLENGE Aw lct cmmitmt t xcllc I iti t th iiviul htl cit lit i th 2011 Summ Fcu tht w cgiz by Mitt Ittil WHI h l b cgiz tg mb th Mitt Ric b WHI h cu Mitt Pthip icl Aw th 13th ccutiv y Thi w i th hight cgiti giv by Mitt t h chi wh vlu ptig philphi lig with th b I xt ic thk yu cgtulti t ll cit; thi h i ttmt th h wk ch vy WHI cit y Kt Buggm vic pit pti/hr I iti WHI th it tim civ Mitt F Bvg Excllc Aw which cgiz cmpi with xcllt ult i bth GSS ESS F&B c hv hw cmmitmt t qulity vic xcllc i ll F&B WHI l civ th Svic Excllc Aw giv t chi tht xc Mitt Ric b t i gut ticti wh ptli htl vg i th G z (85 btt) Ovll Sticti LOOKING BAK ON 2011 W i ulv mili gu w lk bck v th pt 12 mth Nt much h chg ic my lt Fcu upt i 2009 wh I th cmic citi tht l u w th pth t ci th icil mkt mltw th huig mtgg iuty bcl th ut iuty w Ty cmic iv hv hit t umplymt th til bt glbl cmic itbility Th bttm li miicti th hpitlity iuty mi uchg - w till ptig i vy chllgig iicult ucti bui vimt Dpit th cmic pu u htl hw impvmt y-v-y bi iv pimily by impv bui tvl Thi ult i 4 pct ic i REVPAR (vu p vilbl m) th iuty mu pmc Thi vu ic cmbi with u ctiu cu ct ctl ult i u mtig u icil xpctti vll Althugh u ult wh lvl chiv b th cmic wtu I m cug by th pmc u htl i thi vy chllgig bui vimt 2011 AOMPLISHMENTS I wt t thk ll yu yu h wk lhip cmmitmt t liv u Mii Sttmt which h cm t i wh w hw w cuct bui Th p thi i mtt by th ccl btw up WHI u cit i th m w cgiti by chi iuty pil gup WHI w m Gllup Gt Wkplc w wi th ith tight y Thi w i th mt ptigiu w tht gizti c chiv it highlight u ucc i livig up t u Mii Sttmt piiti hum uc iiviul cpt gwth I pplu ll yu - WHI tiv t b th bt w wt ll u cit t b pu t cll thmlv mmb th WHI tm WHI gw i 2011 W w vlpmt cpbility t th WHI tlbx wh w p Ric I iciti-dwtw Thi ub ptiv -u hiticl builig i th city ctl bui itict p utu vlpmt pptuiti gtulti thk yu t Ty Dmmy vic pit ctucti th ti puct mgmt/ctucti tm lig u thugh th uccul cmplti thi pjct W bk gu uty Pittbugh Nth-by W i Nvmb 2011 Thi w buil pttyp htl vlpmt jct t u Mitt Pittbugh-Nth i big built ult th w m htl m ct by th ct lcti th Wtighu Nucl Glbl Hqut it th bui pk WHI l cqui tw w mgmt igmt Mitt t Ric Pk-Sptbug S Ric I Wit- Slm N Th gwth pptuiti ict ult vy icti t liv u Mii Sttmt which h ctibut t u putti th bt htl mgmt vlpmt cmpi i th cuty OUR HALLENGE IN 2012 A I i li th chllg cig u iuty mi th m th bui vimt mi vy iicult ucti Smith Tvl Ruc (STR) th mt xpt i hpitlity iuty ctig pjct th lcklut y REVPAR gwth pct Th chllg u i 2012 i t gw th vlu u htl u w ivt by utpmig th iuty u cmptiti O wy t ccmplih thi i t gw u tp-li vu by ttctig w bui m u xitig cutm u cmptit T w mut vlp w mktig pgm l ttgi t gw u vu mkt h I iti w t gw u vg ily t with ggiv picig plici I hv chllg Mik wy vic pit mktig t l th t lg with u til l tm vu mgmt tm gl mg ppty-lvl l tm I iti w t ctiu t i wy t v I v k Kt Buggm vic pit pti/hr gil vic pit Bi Pki Gg Hth t itiy w wy t b m icit pt w ct ctl mu I m l kig yu u mg cit - wh kw yu jb btt th y l - t itiy wh impvmt c b m M th v w yu t pk up! Ltly w t ctiu t gw thugh libt ctll gwth ttgy W will ctiu t puu w mgmt cquiiti vlpmt pptuiti Whil thi w t b y I m cit w will ctiu t gw bcu u xcllt putti th iuty bt htl mgmt cmpi W c mibl chllg but w v i t th cci i th pt ucc Th WHI Mii Sttmt cupl with u cmmitt gg cit t WHI pt m ll th hpitlity mgmt cmpi A w lk h t 2012 w mut lvg th pit ic t u u ctiu ucc D t v cu Whil w hv littl t ctl v th cmy th chllg tht li h w c cu wht w hv ctl v Sty cu th 20 pct yu ctiviti tht liv 80 pct th ult - gwig u vu ctllig ct livig th iv piiti th WHI Mii Sttmt Thi will puc th ult t tiy u w ivt by gwig th vlu u htl i tu l t ctiu cpt iiviul gwth pviig pptuiti vy Thk yu ll tht yu WHI tw htl t ptli I mi-nvmb WHI um mgmt pibiliti Ric I Wit-Slm N Ow by Ryl Bk Sctl (RBS) th htl h 88 gut uit tui tht hu i 11 builig RBS i plig xtiv vti th htl tht will tuch ll pct th ppty Jll Rich h b pmt t GM Ric I Wit-Slm t vig AGM Emby Suit Lxigt Ky Th htl i lct 15 mil m Wk Ft Uivity Tgth with Wt & Suth Li Iuc mpy/egl Rlty Gup WHI bk gu uty Pittbugh Nth-by W i Nvmb Slt t p i Fll 2012 th ppty will iclu: 125 gut m icluig th tw-m uit 13 xt ty uit; 1000 qu t mtig pc; i pl it ct; Th Bit; lbby with p pc; wk tti Th iti th tw htl t th WHI mily pt gwth pptuiti u cmpy h Kt Buggm vic pit pti/hr Ou tck c will ctiu t ct pptuiti tht llw u cit t gw vlp

2 Aw Aw Aw Aw GM civ til cgiti GM hl Mhbi Dublt Htl Db Mich w cgiz by th Ntil Fti Filipi Amic Aciti (NFFAA) ch cmmitt th Twlv Outtig Yug Ai Amic Michig (TOYAAM) w 2011 Th NFFAA i cgiz by Whigt D plicy mk pivt iuty th vccy gup th Vic Filipi Filipi Amic thughut th Uit Stt It 12 NFFAA gi pt th lmt 3 milli Filipi Amic i th ctitl US Gum th Mi Fiv-t h Hliy I iciti-aipt Elg Ky w w th Fiv St Aw m th Dty L Aciti (DLA) gizti tht hlp th ppl wh v b th US Nvy iv igil Dty L: USS Nlk USS Mitch USS Jh S Mci USS Willi A L USS Wilki I m pu u tm ig th Fiv St Aw tt GM Gg Hut Thi i th iiti livig th WHI Mii Sttmt th Hliy I b Sty Rl B Yu iititiv A u tm h gw ccutm t hig YOU mk th ic! hili mt Th culiy tm t Ohi Uivity I & c t Ath Ohi t th ul hili Bwl k-o i Ath thi y Excutiv ch Jth Lg uch Auti Phillip put thi ctiv mi tgth tk it plc Bt Vgti hili Pc m th vt bit lcl i ptmt Tip yu bt Michl Smith mixlgit t Mitt lvl- Et h b m lvl Tp 11 bt vi li pll cuct by lvl cm Smith h b btig 13 y I t b t cct with ppl hv cvti mk thm l t hm tt Smith I v lwy wt t bt Bi I m Iih thlic it i my bl 2 WHI Fcu Wit GM Rlph Mcc (L) xcutiv ch Jth Lg STARS OF THE INDUSTRY SHINE Mitt Ht/Wi Aipt cit bught hm m iu hw m th cticut Lgig Aciti (LA) ul i w cmy i Nvmb Eight tm mmb w mit GM Michl Ti tk hm th mt itiguih w th ight Gl Mg th Y I hi iv y htl GM Ti h tk th htl m N 149 b kig vll cutm ticti t kig i th Tp 20 pct u y uig A l Michl i quick t ccpt pibility uig th htl yt h utily cit hi t mgmt y ll ucc HR mg JA Mi tt H h mt umu mg tht hv g t th piti withi th cmpy icluig u AGM Michl i by tu tul tch t yig wh th tut i y th tch will pp Jl Kli m ccig w m Outtig Ft Oic Acit th Y Sic umig th l i Juy 2004 vic c hv cittly k i th Tp 25 pct bth gilly tilly H i pt Acit th Y w wi t th htl Jl cm m mily htli h jut gt it Mi tt Hi cig mpthtic cmpit plity ww ch gut h v H tuly mbi th WHI Mii Sttmt u cmpy puttig cutm vic bv ll l Sl ccut mg Tici w m LA Outtig Sl Acit Lt t ight: Bjmi Th Qui-Guly Am Rbt hiti Gutk Mk Timb Tici Jl Kli Km Slh Michl Ti WHI ppti m Bt Plc t Wk i iciti Mitt iciti-ntht Hliy I & Suit iciti-etgt w m 2011 Bt Plc t Wk by th Bui ui iciti Ogizti lct b th ult ymu mply uvy muig wkc ggmt mgmt ctiv tut th wkplc iu M th 100 im w mit t pticipt i th cmptiti Th-tim wi Mitt iciti-ntht cit it cit th igti Thi i ll but u mply th pitiv wkig vimt thy ct GM Dvi Ltm tt W hi th ight ppl th ight jb tk pibility i ttctig vlpig th bt tlt i th mktplc W mut ctiully clbt u cit iititiv ctivity thy v u cutm Thi w pk t tht u cciu th Y I h l ic Augut 2007 tg clit ltihip hv llw h t ic th pucti tp clit by 50 pct tti cutm vic kig N 4 i th b N 1 i th gi Michl Ti Tici i tu pil xuig c- piit pitiv ttitu tht h my pltitu m clit Mi H w thikig ttti t til u tht clit tk c wll b thy iv I iti t th bv wi th llwig cit cgiti t th LA w cmy: Am Rbt l ccut mg hbl mti Outtig Sl Acit th Y hiti Gutk t k mg 2011 Hpitlity Schlhip Wi Bjmi hum mi Outtig Hukpig Acit th Y Th Qui-Guly bqut v mi Outtig F&B Acit th Y Km Slh bqut mg mi Outtig Mg th Y t t liv th WHI Mii Sttmt ch y Alx Blut GM t Hliy I & Suit iciti- Etgt t tht it ll but ltihip Big cgiz Bt Plc t Wk i ict ult u bility t cct with u mply thugh p ht cmmuicti W tiv t kp tw-wy bck piity it hw A mg llw mply w hv lk pptuiti t ic u mply cgiti pgm Gig w w hp t kp impvig lig by xmpl Mvi up Th ult i: Emby Suit Lxigt Ky ctiu t bttl th Tp 10 pct th b RM At th thi qut Tm Emby w k N 18 i th Rc t th Tp with Ellmt cmptiti Hilt H ig-up N 20 Rcgizig u Mmb Jll Rich By Jh FRONT DESK Hitiy Rliv h b pmt t gut vic upvi t Emby Suit Willimbug V Sh mt ctly wk ull tim gut vic pttiv l itt t vig l GSR u y HR mg B Dill h: Sic ttig l xchg tut Hitiy h tk vy chc t impv h kill gw Thi w chllg cm t wiig h kwlg b by wkig with u l ptmt Rliv h mt g i ittil bui m Uivity Ecmic-V Bulgi Elyc Jh h b pmt t pm gut vic upvi t Hliy I & Suit iciti-etgt m ight uit t Dublt Gut Suit iciti Sh bg h c ight uit i 2007 Jh Bchl Bui Amiitti m Sty Uivity Acit Appli Bui m th Uivity iciti Acit At with mj i htl tut mgmt m Nthw Uivity Jcqu Nwt h b pmt t bkkp m l cit t Ohi Uivity I & c t Ath Ohi Nwt bg h c t OU I i Octb 2009 bqut v Lu Suthw h b pmt t gut vic upvi t Hliy I iciti-rivt J Vc Jll Rich h b pmt t gl mg t Ric I Wit-Slm N Thi will b th thi pmti Rich ic h ji WHI i 2009 t gutig m ll Uivity Sh w mt ctly AGM t Emby Suit Lxigt Ky t vig AGM t Emby Suit Willimbug V H iitil igmt w t ic mg t Emby Suit Willimbug By Jh h b pmt t gl mg t Ri Htl Lig Mich H w mt ctly AGM t Mitt lvl-et wh h ply igiict l i th htl impvmt i bvg icil ult vic c Jh ji WHI i 2009 AGM t Ri Lig Duig hi it tu t th htl h w itumtl i vti tht ult i impv GSI c Q12 ult Jh bchl g i bui mgmt m Fkli Uivity i lumbu Ohi J Vc h b pmt t itt gl mg t Emby Suit Lxigt Ky H ji WHI i July 2011 i tiig cpcity t Mitt Auti-Nth t Ru Rck Tx Vc mt ct piti w ict bvg t th Sht i Ft Wth Tx Hi pi xpic iclu ix y i bvg with Hilt Ittil i Eup th Uit Stt Vc h bui g m Suthwt Miui Stt Uivity Hitiy Rliv huck My Elyc Jh Bitty Dy Jcqu Nwt Amy Stmp vigt Ky m gut vic pttiv t Ric I iciti-dwtw Whil t Ric I Suthw w itumtl i uig th htl miti it high GSS c ptu xpic Sh bg h WHI c t Mitt iciti-aipt Hb Ky v/ht i Mch 2011 Suthw civ bchl g i hpitlity tuim mgmt mi i bui mgmt m Sit L Uivity i Nth Tmp Fl BANQUETS JT Dly h b pmt t itt bqut mg m bqut tup ttt t Mitt lumbu-aipt Ohi Dly h b with th htl ic 2005 h m th 20 y xpic i th hpitlity iuty H l h wk lcl ctig cility w th itt bqut mg t Ric Dwtw lumbu Dly cit g i hpitlity m lumbu Stt FOOD AND BEVERAGE huck My h b pmt t pm iig m upvi m ight uit t Mitt iciti- Aipt Hb Ky H h b th cipit my w icluig th 2011 ROSE Aw giv by th Gt iciti vti & Viit Buu th Spiit t Sv Aw btw by Bill Mitt My bg hi tu with th htl i Ju 2009 pt-tim ight uit pt-tim bllm Lu Suthw iy All JT Dly Ki Muchicki WHI uppt Uit Wy Wig Hmm Ic hl it ul Uit Wy cmpig i ly Octb A ull wk vt kick with bk l cclu with picic big WHI vi Miut t Wi It t wkig t th iciti-nth Ktucky Ittil Aipt My w cmm i ct gut ltt chgig th gut lt ti Th ltt cclu: I tvl ight tt my jb t ty i Mitt htl hv lwy h xcllt cutm vic but thi tk 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SALES Bitty Dy h b pmt t l cit m bqut v t Ohi Uivity I & c t Ath Ohi Sh bg h piti bqut v i Octb 2010 Bqut mg Stph Buk y: W vy xcit t Bitty pg with WHI with th OU I Sh w uch tg pt th bqut tm w h c vlp gw i h w piti l cit Dy i gut Ohi Uivity Amy Stmp i th w l ccut mg t Emby Suit Lxigt Ky Sh pviuly v ctig l mg wh i 2007 h t htl c bk wig cpti (37) Stmp h b with th htl ic 1998 Amy i lwy upbt willig t l hlpig h y Su Klubg HR mg HUMAN RESOURES iy All i th w HR mg t Dublt Gut Suit iciti A th gut vic upvi t th htl v y All uccully mg th t k ptmt ctibut t th htl vll ucc v whil umig my pibiliti GM Dvi Sum h: I th piit th Mii Sttmt w w pl t thi piti t itl cit lkig gwth withi th cmpy iy xcll gut vic upvi w xcit t h big h thuim tlt t thi w piti All h b i th hpitlity iuty 13 y Ki Muchicki h b pmt t HR mg t Mitt iciti-nth t vig HR mg t Dublt Gut Suit iciti ic 2008 Sh bg h c with WHI iig m upvi t Mitt iciti-nth i 2005 b big pmt t HR mg t Hliy I Dyt/Fib Ohi y lt It i xcitig t b bck t thi ppty h h I hv lv vy mmt my xpic with th cmpy Muchicki h g i giztil cmmuicti m Ohi Uivity Wit WHI Fcu 3

3 HOUSEKEEPING WEEK iciti-d Ric I wtw Ittil Hukpig Wk (IHW) w hl Spt t ll WHI htl Acit clbt with gm piz lxti Th llwig img cumt th wk-lg clbti thwt hicg-ncy mut u tt i M pig t h huk ig IHW hv ic u t gi y j Acit /Wi t tt H Mi ipt uig IHW A ck b t kick Aci Willim Emby Suit bug V Bw! Th Mitt lumbu-aipt Ohi Ohi Uivi ty I & Ath Ohi c t Stph Buk bqut mg hw hi b kt-mkig kill Ric I iciti-dwtw Htl Dublt ich M Db th gl i th GM Dvi Mi gt cit with mig mlt b g Olympic Tm mm uig Hukpig t g ct p tcki Rm ttt Dlm Bh (L) l ccut mg Ei Dil tk hm c plc i th b-mkig ctt Suit Emby Ky Lxigtimw htl gt h tt Ni iig Luy t iñt whil p l h i hi t t t th b Splk vi D p y u w m ut hm bt t ty Hmw Suit Dyt/Fib Ohi Mmb th uitkpig ptmt p gup pht with Lwi th Duck Mitt t Ric Pk Sptbug S tig l ccut mg Shu Philbum (L) m ttt Rml My wi it plc! Fl Ky lwt Bch Mitt Suit S Mitt iciti-nth Excutiv hukp Tmmy lmt Jcquly Hk xcutiv bkkp giz u-ill wk th hukpig t which iclu: M Ptt H ctt ct c cvg hut Oth ptmt ji th u t; ch pick y t pp pcil thk-yu t big tt t hw thi ppciti Rm ttt jy civl pty with it v y w m buc! Fm lt: Gi Simm ipc t; Ltici Schz m tt t; Svh Hill itt xcutiv hukp! th cupck IHW cmptiti i th i l Th ly Mi Rm tt t t l v l t A mb Ex E t m um hw u iqu k uig ill th wk c tt Emb y Suit W illimb ug V Ric I iciti-dwtw Rm ttt Su Yum (lt) Sy Mcik jy pcil luch Tiu y? GM Dvi Mi i ttck with tiu uig IHW Pk ic R t Mitt tbug S Sp Rm ttt lit Shkullku (lt) Vtik Tpciu pick ut thi liciu ih t th IHW luch Emby Suit Willim bug V Mitt t Ric Pk Sptbug S Mitt iciti-ntht Rm ttt tk bk t jy m ck Fm lt: Yi Alvz Agl Bz Lyi Twih Luz R th tiviti t p Acit tk bk m with Li th bi Mitt hicg-n thwt Acit hw thi micu picu Acit h i ll S vic pit pt i/hr Kt Buggm gt i th cti uig IHW t mbl GM hi vt Ric I iciti-dwtw i Ell H t tt k Rm jy th p iy Wk ytl L g pi Huk Rm ttt Dlm Riv (l t) Vict P c bwl piz AGM D Ptk mtt th ul th O cki gm Lbby ttt L Pk tk hm it plc t Hukpig cit h lugh with m ttt Mi J -Philipp uig Spi It t Wi It Mitt iciti-aipt Hb Ky Th hukpig ptmt jy utig tgth with tt gi Luy ttt Lth t m ttt Dl St li bttl i th O chllg Mitt Ht/Wi Aip Mitt Pittbugh-Nth t c & ity I hi Ohi Uiv Ath O tk l Hliy I Dyt/Fib Oh Rm tt i t T Mill w i up t hit GM Michl Mi gli with pill w t tp th cl uig th IHW ck btcl cu tmt pig p Th huk ut i thi bwlig h l il ch Rm ttt Amy h pm Ti Whbu cmpt uig IHW ic Mitt t R ug S b Pk Sptchici Bbbi Mitc t c by ti Th T Littljh mi iti g th w pu whi t m t hi t whil mkig M 4 WHI Fcu Rm itt lu tt mbu huk t Bb G -Nthw p S tcy H zlz i givi t Ohi ut ic t g xcutiv t p i Wit Ric Htl Iipli-Nth tgt iciti-e it u S wk l & Hliy I t jy u-ill m Ft pig git Th huk cgiti m g Liy i ly Gub K Agi ig l K tk-hm y l l K liv t: T y t: hiy O chi w m l w m l k S c i B D Juy Lw Dt i L k B Kthy Mitt DublT Htl Db Mich Rm ttt Nmi Plci D Pi lx uig IHW th Mitt Auti-N x T ck t Ru R lly uig IHW wlig Acit hit th b iciti -A H b Ky ipt Acit cmpt Wii Bwli g Tum i th htl iug u t big c i th l bllm AGM Rick Atti m ttt Ti Whbu tk it plc i th b-mkig ctt IHW tt with bg GM Pul O iiviully cgiz ch tm mmb i t th t pplu thi h wk pt thm with cl ull gi Th t th wk iclu gm m Wit WHI Fcu 5

4 TEHNOLOGY IN ATION utm vic puct qulity pic/vlu hv lwy b will lwy b ky lmt t th ucc y bui Yt th wy bui gg cutm buil lylty tic w cutm cvy vlu hv v b m it A tchlgy h vlv hv th mth i which th wl h imti mk puchig cii WHI mmc mg B Hp h th ix i which WHI it htl plyig i th itctiv gm: 1 Wbit A htl mt imptt but l tl wbit v itctiv bchu Whil WHI htl wbit pltm ig w by th b WHI i chg with mkig cti ch wbit h high-qulity pht ccut imti Ou c ttgy i t hv th bt wbit with gt phtgphy Hp t Mitt Suit S Ky lwt Bch Fl i xmpl hw gt wbit phtgphy c ic bui At uptig th htl li img th li vti cvi t jump m 15 pct t 25 pct which i mll t 2 Sch Sch Egi Optimizti (SEO) ply imptt l i WHI htl li ttgy Yh c pt tht 76 pct ll li tvl puch pc by m t ch WHI wk with cmpy tht pciliz i SEO ttgy t mk cti it htl pp i th gic ch WHI l mg ch htl lcl ptimizti by uig it ppc i lcl ch mp/litig Ath ct ch i py-p-click vtiig thugh Ggl AW Wh cutm ch li AW cmptitiv biig pc plc lvt tgt by kyw lcti lgi th gic ch ult Whil b mg thi t by lvgig thi tmu buyig pw t bti th bt t WHI xmi th AGup kyw tgtig t u mximum cvg 3 Emil Mktig Emil mi ppul mth cmmuicti WHI ctivly lk pptuiti t l i pttil cutm ibx tic thm with htl tut l imti I iti t lcl mil mktig t i which htl itibut mil t thi pt-i tb WHI utily plc l with htl b iclui i mil blt t thi xtiv lit 4 Oli Tvl Agci (OTA) B htl wbit mk up jut cti th it cum viit wh tvl plig OTA uch Expi Tvlcity Obitz gggt imti My tchlgicl tuch pit Accig t B Dill HR mg t Emby Suit Willimbug V th ppty u vl cil mi tl t ttct w gut kp yly gut upt Dill h tht thy u th Hilt cutm vic uvy pg t gug hw gut pciv thi mply puct W mk u t plly ctct ll gut wh my hv h b xpic tht thy kw w c but thi pii Dill y Emby Suit Willimbug l u Fcbk t pmt puct cllct gut bck Th ppty upt it pg with ctiviti vt llw gut t vic thi pii cc cmplimt Th ppty l h lik viu ttcti it tht llw gut t bk m t th htl ictly Emby Suit Willimbug l mil cutm with upt ig Fcbk mil ip chck! Mitt lumbu-aipt Ohi u vity tchlgi t itct with gut Ty Ly xcutiv u-ch gully pt pht mu pcil th htl Fcbk pg whil l ctig mg Shu Philbum wkly -c t luch m cutl uc c th iuty Th thu tvl wbit ut th but tutly B Hp ly hul pibl ctig th ctt; it u jb t mk u tht ctt i ccut Hp tt W uit vy WHI htl tu th it qutly t viy ccucy 5 utm mmt Ty cum t ly hv th thi i mili th Itt um thugh which p c ch milli It imptt t kw wht cutm yig but WHI htl li WHI u Ggl Alt Ylp Ggl Plc RSS th iuty-pciic tl t mit thi u-gt thi-pty ctt Hp xpli: Scil mi mitig i citicl; ctchig b cmmt ig it wh pppit i til i thi g imti hig W l mit vy TipAvi viw pvi guic th pppit p -p by htl By hig thi imti itlly w bl t l m cmmti vic impvmt cpitl impvmt vu gti ct vig 6 Scil Mi Ou gl i 2012 i t ctiu xpig htl cil mi pc; hwv w till cgiz tht cil mi i t vy Hp y Scil mi i mktig cutm vic tl uch w hv t tmi i thi chl cmmuicti will ch htl pppit uic gw bui Whil th mty bi t ty it cil mi th ivtmt tim uc c b gt Wh htl tblih pc i cil mi thy cmmit thmlv t miig gg i thi pc Publihig ctt gully pig t cutm iquii i timly m th xpctti cum ggig i thi tw-wy itctiv ilgu I iti t th ix cu WHI l i xplig th wl mbil pp Th b tkig th l i thi xplivly gwig chl cmmuicti Mbil tuch vythig w wt t mk u w plyig i thi wll F w ll WHI htl wbit mbil ily I th utu w hp t hv v m t cum wh uig thi mbil vic th g Hp R th ticl Pg 6 & 7 t l hw iiviul htl utilizig vc tchlgy gul pmtig th Riv ity Gill mu Th l tm l u tchlgy t ct itibut -c m th Mitt it t uc pm Wh mtig with clit thy t u ip t iply pht m t mu T ic thi t Tci Dix l ctig mg h W cug u clit t g t u wbit t lk t u mu m lyut it pitig thm Styig cct t th cmmuity Ohi Uivity I & c t Ath Ohi i vy ctiv i th li cmmuity I iti t it Fcbk pg which civ gt l gut bck th htl itibut mthly wltt cll utl tht im gut upcmig wi b ttig tut pcil It lly giv u th wy t ch u gul gut wll my w gut h HR mg Nicl Fz Th hmb mmc l itibut mthly -wltt which ch hu cmmuity mmb bui tht qutly pmt OU I vt pcil Styig cmptitiv with tchlgy Sic Tip Avi m Dublt Htl Db Mich th N 1 htl i th Dtit i 2010 th ppty h b ctivly mitig th it cugig gut t viit th it cmmt thi gt xpic I iti Rl Otg tut upvi i vlpig bc th ppty bui c tht itibut t pttil cutm I tu th cutm c c th ic with mbil vic b ict t th htl wbit hck i chck it ut Ri Htl Lig Mich miti ctiv Fcbk pg tht pmt htl tut pcil vt t Rgul gut t wh lik th pg cug t chck i h th up th y ily luch but ig pcil vt I iti t Fcbk gut wh h pitiv bck vi Ri li gut uvy pgm l cug t ubmit li viw Tip Avi Sic luchig th Tip Avi pjct th htl kig h impv m N 4 t N 2 Nw pptuiti Fcbk Twitt hv pv t b uul tl t cmmuict g w m Mitt lumbu-nthwt Ohi Accig t l Schck pm RG upvi th htl pt twt it ily i tu ik pcil hliy but much m Th i w mk it u cmmuity t civ thi imti th m likly thy will b t viit u ppty Divig i Emby Suit Lxigt Ky h mbc th pw cil mi Gut vic upvi Dmiick Icv h By uig cil twkig w ct lig btw gut vt hl th t t u tht w pviig 100 pct ticti y wh t u wul tblihmt Twitt i u vy y t pmt th ppty tut Th htl Twitt lik i itgt it mil pmt t gut th Pck Gill Dily luch but mu itm i pcil tut pmti gully twt Emby Suit cug gut t k th htl cmmt Tip Avi F th pt tw y Tip Avi h k Emby Suit th N 1 htl i Lxigt Amy Stmp l ccut mg h ph th htl pc Fcbk by ggig pttil cutm Stmp gully upt upl imti pictu ctct imti Sh l cug vt hl bi t viit th pg upl pictu thi xpic t Emby Suit Futu vt hl ict t th pg t th my pptuiti th htl h t Tchlgy hlp l Scil mi utlt uch LikI Twitt hv bcm vlubl tl Stphi Rk l ccut mg t Mitt iciti-aipt Hb Ky Th utlt bl h t impv h ppctig l icicy bcu thy pvi ict cc t ky cii mk pptuiti t cllbt buil l pthip uiqu viibility i th mktplc cc t m cmptit ctct Rk h By plly mgig my pil t lct ttimil htl pmti b w w tip I m bl t clly mtt u pv bility t gut uttig puct t gt vlu with xmply vic Thk t cil mi withi tw mth Rk gi ly z w c-t-c ppitmt utu ppct tw VIP i tw w ht-tm cpt mtig w bui with pttil m vlum i th utu Sh ctiu I v u cil mi t b gt wy t ct my t th whil witig btw l ppitmt clig ut t th th y gttig thugh th v it tk t gt t y! Utig th imptc cil mi Uit Dg AGM Mitt Auti-Nth t Ru Rck Tx ppcit th impct cil mi h th hpitlity iuty W kw u gut u cil mi b uig t thy ty with u h xpli Auti Mitt Nth u cil mi tl li PR lclizti -it mchiig cil bkmkig t cc blg gut bck P viw it uch Tip Avi Ylp pcilly imptt mitig tl Dg ctiu W lik t kw i th gut cig chllg b giv th pptuity t tk c th gut cc Itctig with gut vi Fcbk Ylp Tip Avi bl th htl t cclt cvti cmmuict icitly ultig i gt vic vic cvy Auti Mitt Nth l cgiz th imptc lclizti Dg xpli: W cmmitt t utig wht i imptt t ivig gut ctig lvt ctt th livig it i pppit mt W h imti cut cmmuity vt vu-gtig ctiviti th ppty th uiqu th ppty Fcbk Mbil mktig l i piity With Fcbk Twitt Fuqu th htl h pptuiti t cilitt gut cmmuiti I iti cpt luxuy tvl with vc mt ph c utiliz th Mitt Mbil pp llwig th ppty t gt tp cl t it lyl Mitt Rw mmb th gut Mitig cil mi icitly T uccully mit tck mti Dublt Gut Suit iciti c umb cil mi utlt icluig Fcbk Twitt Tip Avi th ppty u pgm cll Mt Th vic pvi tp pht tht bl th ppty t p t gut cmmt Mt hlp lct th gl tt by GM Dvi Sum which i: A ppty w ty t mximiz u xpu with tchlgy whil miimizig th tim pt Dublt iciti l ht it Fuqu ig pptiz t it cut my Rmpig up Ric Htl Iipli-Nth h ic it li viibility i umb wy Th htl w ch t b pt hul htl t pilt w itctiv b wbit gill39tutcm T lvg th it bit uth th tut w Op Tbl pg will b lik t it Th htl Gill 39 upvi D Tmmichl Jmi Smith lg with AGM Luc Lilw lig th implmtti th w it Op Tbl t ic viibility vu Al uig vc tchlgy l mg Lu Mi i i chg th Rv by Ric pgm A pt th pgm Mi pp mthly -wltt tht upt 300+ mmb th cmmuity but upcmig vt pcil With lmt 500 th htl i l ctiv Fcbk Th ppty upt th it with mu pcil vt Ppul i th cmmuity Ric I iciti-dwtw u vl cil mi it t miti it ppulity i th cmmuity O Tip Avi th htl luctut btw big th N 1 N 2 htl ut 72 i th iciti thk t gt cmmt pt by gut Th htl BAR 506 h Fcbk pg tht iply mll bit cmmt m gut (wh qutly chck i with thi mt ph) Nick Michl F&B upvi th BAR 506 t kp th Fcbk pg ctiv BAR 506 xcllt viw m by it gut l gully pp Ubp Ylp I ct ig Itt ch BAR 506 i th iciti will ult i gt viw m my uc blg Tchlgicl cuitig tl Mitt iciti-ntht h u LikI Fcbk t b uul tl wh cuitig w hi LikI h pcilly hlp with th mktig jb h b m gt uc wig th ch w hi B Ml Abhmi l ccut mg t Mitt hicg- Nthwt tblih Fcbk pg th htl ivit i mily t bcm W cug clit wh hv xpic u vic t bcm chck i vt pcil h y D Tmmichl (L) Jmi Smith 6 WHI Fcu Wit Wit WHI Fcu 7

5 t6zxy3qklby m m u i t y I v l v m t llg ivly i w T cmmmt th Michig v Michig Stt cllg tbll gm t Dublt Htl Db Mich bqut vic cit Lu Riguz put h gm-c i w - gizti m i h m l mg i Nbl wh tgiclly lt h bttl with bt cc Acit t $5 t w thi vit tm ji t wk th Fiy b th big gm Stcy Yby ctig l ccut mg l m pik ibb cit t w thi mtg i w cllct $250 O Wl O Futu Ri Htl Lig Mich ctly ht O Wl O Futu uiig vt t i w but hum tickig Htl cit icluig tut mg K Wil AGM Sctt Kvlick HR mg Michll Mill tt th vt ht by th m Mi Michig Rv yu tilgt Hliy I iciti-aipt Elg Ky ht tilgt pty ly 100 Rv mmb Th vt iclu pp ut gill muic chl piz Sl mg pvi tu w gut m th it m th ubih pl p Thi w th bt tt Rv vt w v v h tt l ccut mg Mlly Fui Ou t i ttic jb puttig it ll tgth u clit ppcit th cgiti pptuity t th w iti Supptig lcl yuth R Kl gut vic upvi t Mitt lumbu- Aipt Ohi i ctiv ctibut t mp Sui Ohi ly umm cmp pgm vlp pciiclly chil ct by HIV/ AIDS Ech umm mp Sui wlcm t lt 100 chil t xpic th jy ihip cugig vimt lv uppt m cig cmmuity I iti Kl ctivly wk y-u with Fkli uty hil Svic t i u cllct ty l tut chil Schl pi Th M Dil Rty lub ht ul chick bbqu t hlp uppt th gizti th M B Bt Mitt iciti-ntht mply icluig GSR P Bt bkkp Dbbi Hig HR mg Li mpt-mti pp 700 cup cllw th hmcmig p-tbll gm ml th M Mchig B 320 gut Mgitvill Ohi Th ti t t Ohi Uivity I & c t Ath Ohi tm th city Ath it Mgitvill A ui th Ath A hmb mmc th t pl wk t big th vt ubb Bui At Hu t li Th vt iclu tpicl tti gt Jimmy But muic 8 WHI Fcu Wit Dti li Mitt lumbu-nthwt Ohi gut vic upvi hiti Sik i vi bliv i tig bl gul bi Sh i gig bl iv t th htl Li ki Hliy I Dyt/Fib Ohi luy ttt Su Gillil cllct pltic li chil bttlig cc I iti t h pibiliti t th htl Gillil wk t Dyt Dily Nw wh th cllcti igit Sh ctly pt tht li hv b cllct Althugh th iv i t ctiv Gillil i tckpilig li th xt iv y? PM McK cit Hth Smith Nicl Gthu pt Hliy I Dyt/ Fib Ohi thy vlut t Ptit Rig Nuig Hm I t t v thi cmmuity Smith Gthu ht c t & ct hu ch wk Thy p iiviul tim with it wh ubl t lv thi m Ruig uppt th Ai Fc Ech y th Dyt/Fib ht mth i uppt th Uit Stt Ai Fc Emply t Hmw Suit Dyt/Fib Ohi hv uppt u lg th mth ut by mkig ig chig Lwi th Duck ji th hig ut ttt chig pticipt Dubl ti Acit t Emby Suit Lxigt Ky ctly ji th ight git bt cc tw t Fit mply pticipt i j y by tig $5 t Su G Km th u M th $400 w cllct I iti th bkt cw cl v ygut li up Hp pthip btw th D mpy Th Ntil Bt c Futi F ch u-th-li c m pcilly mk pckg D ygut NBF civ 10-ct ti Ti Kh tut mg t i m th 1000 c m th li cllct by th bkt cw Klch i th cmmuity Mitt iciti-nth ccig 11-y cit Sui Klch i vy ctiv i th cmmuity Sh cllct Yplit li m th ccig lug ily t i my Su G Km th u Klch l i u th Lukmi Lymphm Scity iciti pticipt i it wlk vy y Sui i vy pu h wk i th cmmuity u it t buil tg ti iciti Mitt-Nth tt xcutiv bkkp Jcquly Hk Wit Vl 28 N 1 Wig & Hmm Ic 4243 Hut R iciti OH / wwwwhihtlcm Sti cug I Octb 12 t mmb m Mitt Ht/ Wi Aipt lg with mily i mt t Buhll Pk t i u bt cc ch by wlkig i Sti Agit c vt ht by th Amic c Scity Th tm i $600 thugh viu vt icluig bk l Opti Wm ucc Mitt hicg-nthwt l ccut mg J Wikw vlut t th Schumbug AM Rty A pt Opti Wm th Rty pt ppximtly 80 ct t chil t Schumbug hil Hm Ai Scity With itc uig m lcl gizti lik Mitt hicg-nthwt Opti Wm will t but ct tiwi Aiml cu Stci Shp gut vic upvi t Ric Htl Iipli-Nth i th Iipli b lcl t cu Fiv Pit Ft Rug Sh y W pmt th wll big th iml utch ucti i my Shp l will tk pt i htig lg-cl t hw i Iipli lt Ju 2012 Vt with Btt Tyl Btt bt t Ric Htl Iipli- Nth i ul vlut t th pll Elcti Dy thi y w xcpti I lik big ivlv t th lcl lvl i my cmmuity bcu I thik it h th lgt impct h tt Svig with gc Ric Htl Iipli- Nth l ccut mg Kim DLg i ctiv mmb mll gup t Gc mmuity huch i Nblvill I O Nv 5 & 6 th chuch ht Wk Svic i which th gup tk lcpig pjct t Shph mmuity t Wk Svic h ppximtly 4500 pticipt i Hmilt Mi cuti I iti ch pticipt big itm t bit lcl pty Hlpig th l tut i Stwt luy ttt t Ric I iciti-dwtw t c g gul bi t th Ft Fbk Stwt hukpig ipct D Wt cug th ti htl t cllct itm th Dp I t i wtw iciti Th city iciti h giv u uch wm wlcm tt GM Dvi Mi Supptig th Ft Fbk th Dp I t gt pptuiti u t giv bck t th city Publih Kt Buggm WHI Si VP Opti & Hum Ruc pt Eit Dv G WHI VP HR Eitil St: Vh mmuicti (ph) Lu Phillip it Dcy Littl wit D Guttig wit Ji Zuick ig PRINTED ON REYLED PAPER 2011 WHI