EXIT INTERVIEW REPORT 2000 ABC INSURANCE COMPANY

Transcription

1 EXIT INTERVIEW REPORT 2000 ABC INSURANCE COMPANY Copyright 2000

2 <Company> Exit Interview Report SECTION 1: General Information Count Category 1 Category 2 Non-exempt Exempt (Valid N) /hourly Status % 22.2% Count Category 1 Category 2 Female Male (Valid N) Sex: % 12.5% Overall Averages % 17.4% SECTION 2: How much did the following items factor into your decision to leave? Count Large impact Little impact Small Moderate Large Not at all (Valid N) amount amount amount Type of work (job content, duties, etc.) % 0.0% 33.3% 33.3% Workload or work hours/schedule % 22.2% 11.1% 11.1% Work environment (stress, frustrations, rules, % 22.2% 11.1% 33.3% etc.) Pay % 11.1% 33.3% 33.3% Group insurance or retirement benefits % 11.1% 11.1% 0.0% Other benefits (vacation, paid holidays, etc.) % 22.2% 11.1% 0.0% Lack of advancement/promotion opportunity % 22.2% 11.1% 33.3% Page 1

3 <Company> Exit Interview Report Count Large impact Little impact Small Moderate Large Not at all (Valid N) amount amount amount Inadequate training and development % 11.1% 11.1% 33.3% Unfair treatment by management % 33.3% 0.0% 22.2% Lack of recognition/appreciation from % 22.2% 22.2% 22.2% management Problems with co-workers in your department % 22.2% 0.0% 11.1% Problems with co-workers in other % 11.1% 0.0% 0.0% departments Treatment from supervisor/problems with % 11.1% 11.1% 22.2% supervisor Upper management's actions/decisions % 22.2% 11.1% 22.2% Company reputation or performance record % 0.0% 22.2% 0.0% Relocation % 0.0% 0.0% 11.1% Commuting distance % 11.1% 0.0% 22.2% Family circumstances % 11.1% 0.0% 11.1% Personal health % 0.0% 0.0% 11.1% Return to school % 0.0% 0.0% 0.0% Retirement % 0.0% 0.0% 0.0% Other (Please describe): % 25.0% 0.0% 25.0% Overall Averages % 13.3% 9.1% 16.3% Page 2

4 <Company> Exit Interview Report SECTION 3: Please rate the following items about your job, co-workers, supervisor, and <Company>. Count Fav. Neu. Unfav. Strongly Somewhat Neither Agree Somewhat Strongly (Valid N) Disagree Disagree Nor Disagree Agree Agree The realities of my job matched what <Co.> told % 11.1% 0.0% 55.6% 11.1% me to expect when I was first hired. My job was a good match with my skills, needs, % 22.2% 11.1% 22.2% 22.2% and interests. I had adequate advancement and promotion % 22.2% 33.3% 22.2% 0.0% opportunities at <Company>. My co-workers usually met my expectations for % 11.1% 11.1% 33.3% 33.3% teamwork, effort, etc. My supervisor clearly explained what was % 11.1% 22.2% 33.3% 11.1% expected of me. My supervisor recognized and appreciated my % 11.1% 44.4% 11.1% 11.1% efforts. My pay level and raises were fair in relation to % 0.0% 33.3% 22.2% 11.1% my job performance and responsibilities. If I ever returned to <Company>, I would be % 0.0% 22.2% 33.3% 11.1% willing to work for the same boss again. I would be willing to work for <Co.> again in the % 22.2% 0.0% 11.1% 55.6% future. Overall Averages % 12.3% 19.8% 27.2% 18.5% Page 3

5 SECTION 4: OPEN-ENDED QUESTIONS In addition to the ratings and quantitative results presented in the first three sections, exit interviews also contained several open-ended questions. Following are summaries of responses to these questions. See Section 5 for a verbatim transcription of all responses to the open-ended questions. QUESTION 1 The content coding categories used for responses to question 1, and their frequencies expressed as a percentage of total responses, are shown in the pie chart below. Of the 63 people submitting exit interviews last quarter, 59 answered this question. Responses to open-ended question, "What could have been done to prevent your leaving?" Other 9% Transfer/different job 22% Promotion 36% Better pay 33% Transfer/different job Responses in this category reflect concerns about stagnating in existing jobs and frustration with not being able to bid successfully on posted jobs in other departments. Also, worries about staying in departments slated for closure are included in this category.

6 Promotion This category reflects dissatisfaction with inadequate promotion and advancement opportunities. Some comments suggested that promotion in the company is more a function of politics (i.e., who you know ) than qualifications. Better pay Responses in this category relate to dissatisfaction with base pay as well as incentive pay. Most responses reflect the conviction that the company s pay rates are not competitive with the market. Other The other category includes five comments reflecting various things that could have prevented the employee s voluntary quit, including better treatment from bosses.

7 SECTION 5: RESPONSES TO OPEN-ENDED QUESTIONS Please explain any of the above items that you rated as large factors in your decision to leave, and give your main reason for leaving? 1. Couldn t pass up a good opportunity 2. Salary Please explain any of the above items to which you strongly disagreed: 1. I received pay raises and promotions but they weren t adequate to the job duties I performed. 2. I would choose to work for a different supervisor. What could have been done to prevent your leaving? 1. To be transferred to a department that shared my interests. 2. More advanced technology. If you have accepted a new job, for what company will you be working? 1. XYZ Insurance Company 2. New Technologies Corp. In your opinion, what is it about your new job or employer that is better than the situation you had at <Company>? 1. Closer to home 2. Benefits cost less, and pay is much better. If you have any other comments you would like to make, please enter them below: 1. The company offered me a lot of opportunities, but it is simply time for me to move on. 2. Bob Jones was the worst boss I ve ever had.