WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 1
|
|
- Rosaline Hodges
- 8 years ago
- Views:
Transcription
1 WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 1
2 Contents 3 Can Health Care Keep Up? 4 Reality Check 5 New Environment Emerging 6 Two Necessary Elements 7 Motivate Your Team 8 Referrals Make the Difference 9 CRM Tools Not Just for Sales 10 Evaluate Your Needs Checklist 11 Summary 12 What You Need to Succeed 13 About Us WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 2
3 When It Comes to Sales, Can Healthcare Keep Up? The home based and post-acute health care industry has been growing steadily year over year and the demand for care is expected to grow with the aging baby boomer population. As in any booming market, competition grows as well. Instead of focusing on just how to improve your services for that competitive edge, the differentiator is really in having an equipped sales team who is talking to the right prospects. And yet, sales functions have traditionally been thought of as a necessary evil. Why is it taboo for healthcare agencies to even speak of sales? The question you should be asking is: How well can the health care industry serve those in need if we don t adequately address the need to sell those services more effectively? WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 3
4 Reality Check The truth is, you can t provide great patient care if you don t continue to grow. Growth is an essential part of any business, especially in the healthcare environment. With the signing of the ACA and the implementation of the ACO model, we are already seeing the signs of smaller organizations, that are not organically growing, being consumed by larger, more sophisticated providers. With the vast availability of data today, agencies need to be more strategic in identifying the providers who care for patients who need home based services. Many physicians are under-educated in the options offered, and with education, embrace home based services as part of the continuum of care. In the simplest terms, if we want to serve more people in need, we need to be more purposeful and progressive about seeking them out. It s time to break out of the box with the right attitude that an investment in sales training and infrastructure can produce real growth. WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 4
5 New Environment The days of walking the halls of the local medical center to meet practitioners has passed. Physicians and their extenders have caseloads higher than ever before, and any available time for marketing and sales efforts has almost been completely eliminated. This change requires agility on the part of the skilled marketer. You need to find out which providers are sending patients to your competitors, what their patient mix and caseload is to better position yourself to drive value on your initial interaction. The changing environment makes it critical for an increased emphasis on sales. While your mission and message can remain focused on patient care, it s time to also examine your current referral funnel. Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable. William Pollard WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 5
6 Two Necessary Elements Be the change that you wish to see in the world. -Mahatma Gandhi To bring about change within your organization, you need both commitment plus enablers. Investing in sales efforts can no longer take the back seat to an organization s other needs, but must rise to the forefront. With the right attitude about sales, your team can stop playing hide and seek with referrals. You know the patients exist, that there is documented benefit to post-acute care and anyone can find qualified referrals with enough effort. The first secret to winning the game is to use a CRM solution that offers industry marketers a powerful edge, one that exposes hidden data to analyze your accounts for profitability and referral maximization. These data points allow your staff to know which providers are sending the most and richest referrals so you can focus your efforts to produce more growth. Give your agency that access by providing unparalleled knowledge of hiding spots! There are literally thousands of untapped referrals sources all looking for quality providers to care for their patients. So what s the secret to finding the hiding spots of the most valuable referral sources? Once you ve equipped your team with the tools they need to succeed through a CRM solution, the next strategy to winning the game is implementing an effective incentive compensation strategy. While the same strategy may not work for every provider, your organization must ensure you are adequately motivating your team. Once you ve assembled your stellar sales team, keep in mind that the best sales people know that the key to sales is quality information and leads. Having the right organization then enables them to focus their resources on the best targets which equal better referral sources. WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 6
7 Motivate Your Team Developing the right incentive compensation plan that provides the right motivation deserves careful thought. Many agencies incentive comp strategies fail to deliver on expected results. While there may be a number of factors, the most common reason is that the strategies focus on the wrong approach. As your team works to develop an effective compensation strategy, you need to know: With a well-constructed and carefully implemented incentive compensation strategy in place, you can raise expectations on what your organization can achieve in year-over-year growth. Once you ve effectively motivated your team to successfully target untapped referral potential and optimize territories, you re ready to equip the team to meet the demands of the growing market by implementing the right sales and CRM tools. How to implement a specific strategy that addresses your specific pain point, How to overcome the common myths about incentive compensation, How to best achieve territory optimization, and How to use incentive comp strategies and tools to focus on untapped referral potential agency growth. WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 7
8 Referrals Make The Difference Apply an infrastructure using a Customer Relationship Management software, or a CRM as a Sales Tool Your sales force will also want to take advantage of your investment in CRM software. Whether your sales team uses laptops or mobile devices, they must be able to readily enter their field notes and manage their referral sources with the software. CRM software designed for the healthcare industry includes referral source management tools such as referral source conversion rates and hierarchies. Using these tools, your sales team can identify which hospitals, practices, and physicians are sending the most referrals and which are not. From planning call routes and sending thank you notes to keeping referral sources apprised of the patient s condition, Customer Relationship Management software ensures that your sales professionals are equipped with the tools they need for success. WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 8
9 CRM Tools Not Just for Sales Apply an infrastructure using CRM...as a Caseload Management Tool In today s competitive environment, having a central database where employees can readily share notes, histories, and other patient data is crucial. Because of patient privacy regulations such as HIPAA, security is essential. Select a CRM program designed to give access to those who should see PHI, and prevent access from others, and restrict the PHI available to only that required to perform one s duties within their agency. In addition to access of critical data, CRM software should also include tools for managing activities, time, schedules, and productivity. as a Competitive Advantage Finally, CRM software delivers a competitive advantage. After all, the organization that provides excellent care and promptly communicates with all parties concerned will earn the trust and respect and future referrals of those parties. WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 9
10 Take the First Step Today - Evaluate Your Needs Could your agency benefit from better managing your referral sources? Take the quick assessment below. Referral Management Diagnosis Y/N Has your agency used an off-the-shelf CRM? Do your referral sources dry up? Do you want to spend more time in front of referral sources? Do you think your competitors are looking at using industryspecific CRM? Is it critical that your agency be recognized as the care agency of choice? WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 10
11 Summary All organizations must sell to survive. However, the selling function of service oriented businesses including post-acute care often falls off the radar. To effectively grow your business, you must examine your sales team to ensure they are targeting the right referral sources, and equip your sales team with the right tools. Two key tools include a CRM solution specifically designed to meet your business needs and an incentive compensation strategy that empowers and motivates your brand ambassadors. WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 11
12 What You Need to Succeed HomecareCRM can make your organization more efficient and productive. And ultimately, more successful. IDENTIFY - You can easily locate all referral sources in your market that aren t in your database. For agencies that think that there are no more leads available, prepare to be surprised at the sources your firm is missing. PRIORITIZE - Automatically qualify the true potential of all the new and existing referral sources so you can prioritize your resources on the ones that matter most. You ll be able to set clear goals for your sales and marketing teams and equip them for greater success. RECRUIT - Give your marketing reps the ability to inform referral sources on patient status and outstanding orders. Digitally process orders in mere seconds so that admin time per patient declines. GROW - Get paid faster by decreasing time for signoff from weeks to days, resulting in better cash flow. Track the ROI for all marketing programs, even by person, to make real-time decisions that help your agency save more and earn more daily. Make your organization more efficient, productive and ultimately, more successful. WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 12
13 Looking for a Complete CRM Solution? Whether you re still on the fence about implementing a CRM solution or looking for the best solution for your organization, HomecareCRM is here to help. HomecareCRM, LLC is the industry s leading customer relationship management solution provider, delivering the first and most robust solution specifically designed for home health care and hospice providers. Visit or call us at Create more growth with less work... 13
THE OPTIMIZER HANDBOOK: HOW DOES LEAD MANAGEMENT HELP BUSINESSES?
THE OPTIMIZER HANDBOOK: HOW DOES LEAD MANAGEMENT HELP BUSINESSES? 1 When a business is serious about customer relationship management, commonly known as CRM, having the proper lead management program to
More informationI Know I am Spending on Sales, What am I Getting for My Investment?
I Know I am Spending on Sales, What am I Getting for My Investment? FACULTY: MICHAEL PUSKARICH VP, FINANCE FRANCISCAN VNS HOME CARE AND HOSPICE MICHAEL FERRIS PRINCIPAL SIMIONE HEALTHCARE CONSULTANTS 1
More informationSix Secrets to Simply Sell More Wine. Texas Wine & Grape Growers Association 2013 Annual Conference & Trade Show
Six Secrets to Simply Sell More Wine Texas Wine & Grape Growers Association 2013 Annual Conference & Trade Show Case Study: WHY SELL MORE WINE? Facts Winery X was selling 3,000 cases per year, virtually
More information35 Examples How Sales Teams Benefit from Microsoft Dynamics CRM
35 Examples How Sales Teams Benefit from Microsoft Dynamics CRM Achieving Growth Targets 1. Managing Sales Goals Sales teams need to know how they re performing in comparison to their sales goals. Are
More informationIT & Management Consulting Services
2008 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Excel, Microsoft Dynamics,
More informationCSO White Paper Series from Chuck Reaves, CSP, CPAE, CSO
CRM SHOULD WE? CSO White Paper Series from Chuck Reaves, CSP, CPAE, CSO A Client/Customer Relationship Management, CRM, is a software program that allows salespeople and sales managers to track specified
More informationReversing OutMigration Michelle Rathman Batschke Impact! Communications
Energy, Momentum, Motion Changing Community Perception Strategies for Reversing Outmigration Copyright 2012 by, Inc No part of this presentation can be reproduced or distributed without written consent.
More informationWhy Marketing Automation is a Must-Have For Every B2B
Why Marketing Automation is a Must-Have For Every B2B VP of Sales Robert M. Walmsley President and CEO, Tailwind Strategies In the age of Internet marketing there is no salesmarketing alignment issue more
More informationPartnership. Program
Partnership Program sales-i is one of the best technology investments you can make. - Donnie Eatherley, P&E Distributors sales-i is looking for the leaders in technology, industry associations and buying
More informationMigrating from Managing to Coaching
a ValueSelling Associates Migrating from Managing to Coaching How to bring out the best in sales teams and increase bottom lines The role that frontline sales managers play in coaching to the right skills,
More informationA Survival Guide for the Independent Attorney. Sponsored by LexisNexis Firm Manager
A Survival Guide for the Independent Attorney Sponsored by LexisNexis Firm Manager The current legal economy sees more law graduates than available positions, and an increasing number of seasoned legal
More information5 Things Your Franchise Needs to Market Locally and Maintain Brand Control
5 Things Your Franchise Needs to Market Locally and Maintain Brand Control 2014 Copyright Constant Contact, Inc. FRANCHISE As a franchise, you know how important it is to provide your franchisees with
More information25 Questions Top Performing Sales Teams Can Answer - Can You?
25 Questions Top Performing Sales Teams Can Answer - Can You? How high growth businesses use Sales Force Automation to drive success The best performing sales teams can answer the sales management questions
More informationPay per Click Success 5 Easy Ways to Grow Sales and Lower Costs
Pay per Click Success 5 Easy Ways to Grow Sales and Lower Costs Go Long! The Benefits of Using Long Tail Keywords clogged sewage line, I ll see a higher conversion How many keywords are in your pay-per-click
More informationCustomer Relationship Management - a strategic approach
Sage CRM Solutions Customer Relationship Management - a strategic approach Managing interactions with prospects and customers effectively and profitably is a fundamental part of business. Success depends
More informationHow To Manage A Focused Outreach Lead Generation Initiative
Focused Outreach Lead Generation to Produce High Quality Leads and Raise Your ROI By Elisa Ciarametaro of Exceed Sales www.exceedsales.com Elisa Ciarametaro and Exceed Sales, Inc. Table of Contents What
More informationHEALTH IT SECURITY AND THE SMALL PROVIDER
HEALTH IT SECURITY AND THE SMALL PROVIDER A Primer for 2013 Ben Watts EMRSOAP 2800 156TH Ave SE Suite 100 Bellevue WA 98007 Table of Contents Summary... 2 Why should a Small Provider care about protecting
More information20 Customer Service Best Practices SELL. SERVICE. MARKET. SUCCEED.
20 Customer Service Best Practices SELL. SERVICE. MARKET. SUCCEED. We are firm believers in putting the customer back in customer service. It can be easy for customer service departments to continue doing
More informationWelcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and
Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and organizations business needs. 1 After completing this lesson, you
More informationWANT TO MAKE MORE SALES? MAKE MORE SALES CALLS. The First in a Series of White Papers on Improving Inside Sales Efficiency and Effectiveness
Human capital is our greatest asset. After more than twenty years of consulting I am still amazed that organizations spend more time trying to leverage their copy machine than they do their sales reps.
More informationCustomer Success Programs: Tools to Close Deals
Customer Success Programs: Tools to Close Deals Integratedcreativecommunications Integratedcreativecommunications contents: CUSTOMER SUCCESS LEADS TO MORE SUCCESS...4 SUCCESS PROGRAM BENEFITS...4 CENTRALIZED
More informationPeople Strategy in Action
People Strategy in Action Welcome to Our People Strategy 2 The Bausch + Lomb People Strategy The Bausch + Lomb People Strategy 3 Introduction Transforming our company through our people Our transformation
More informationSales Call Success For Promotional Products Professionals
Sales Call Success For Promotional Products Professionals Copyright 2005 Rosalie Marcus, The Promo Biz Coach http://www.promobizcoach.com Five Steps To A Successful Sales Call 1. Target prospects that
More informationPROUD TIER 1 DISTRIBUTOR YOUR BUSINESS GROWTH PARTNER
Our Partner Pro exclusive suite of true Business Growth Solutions gives you the unfair advantage you want while stretching every dollar you spend on products, services and solutions infrastructure. You
More informationRecruitment Development institute. Webinars
Recruitment Development institute Webinars Ramp up your recruitment skills and improve your own job security and performance with the Recruitment Development Institute Webinars. We have hand-picked our
More informationYOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM
YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world for
More informationLead Generation. Tips for finding your perfect lead vendor match. We re here to help (800) 467-8736
Lead Generation Tips for finding your perfect lead vendor match We re here to help (800) 467-8736 Greetings, from InsureMe! If you re reading this, you ve undoubtedly spent sleepless nights, tossing and
More informationSales and Marketing Alignment
INTRODUCTION TO INTEGRATED MARKETING Sales and Marketing Alignment A company s sales and marketing teams often have a complex, sometimes contentious, relationship. On one hand, both sides realize that
More informationPIVOTAL CRM. CRM that does what you want it to do BROCHURE
PIVOTAL CRM CRM that does what you want it to do BROCHURE THE PIVOTAL CRM PHILOSOPHY THE PIVOTAL ADVANTAGE Today s business world is a fast moving and dynamic environment one in which your teams expect
More informationMAXIMIZING ROI FOR YOUR FIELD SERVICE MOBILITY SOLUTION
MAXIMIZING ROI FOR YOUR FIELD SERVICE MOBILITY SOLUTION A mobile field service solution can help you turn your field service operation from a cost center into a profit center. Field service isn t just
More informationHealthcare Trends Report
Healthcare Trends Report The AMS Top Ten Trends in Healthcare Management Dedicated to Excellence in Healthcare Management AMS About the AMS Top Ten Lists has published its Top Ten Trends reports since
More informationTHE CHALLENGER SALE Do you fit the profile that wins more deals?
THE CHALLENGER SALE Do you fit the profile that wins more deals? Challenger is a trademark or service mark of CEB Inc. These marks may be registered marks in various countries. CEB Inc. claims all rights
More informationPredictive sales: Managing sales leads for an Online University. Get in touch. Call us at 1.866.963.6941 or write us at info@canworksmart.com.
Predictive sales: Managing sales leads for an Online University. Get in touch. Call us at 1.866.963.6941 or write us at info@canworksmart.com. What if you knew which sales leads to focus on for the best
More information2015 Sales Challenges Survey
2015 Sales Challenges Survey April 2015 The Sales Management Group LLC www.salesmgmtgroup.com David P. Wallace Peter H. Helmer phelmer@salesmgmtgroup.com 2015 Sales Challenges Survey Contents About The
More informationHow a Fort Lauderdale Dentist Captured 67 New Patients Last Month by Following a Simple, 7-Step Blueprint
Attention Dentists: How a Fort Lauderdale Dentist Captured 67 New Patients Last Month by Following a Simple, 7-Step Blueprint Discover a simple, step-by-step process any dentist can use to attract more
More informationHOW TO. to Executives. You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you...
HOW TO Sell Marketing to Executives Automation You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you... 1 making inroads with the corner office
More informationSTART YOUR OWN INTERNET BUSINESS TODAY
START YOUR OWN INTERNET BUSINESS TODAY Become an Internet Marketing Consultant. Profit by helping every enterprise to sell more on the net. Join our international community of franchise partners. Affordable
More informationDigital Methodologies & Efficiencies that Empower your Business
Digital Methodologies & Efficiencies that Empower your Business 1.888.380.9439 www.freshfocusmedia.com 1 Welcome to Fresh Focus Media Strategy Creative Design Development Execution Our Core Focus: Fresh
More informationTSM Automated Marketing Solutions
TSM Automated Marketing Solutions Agenda o About MMI Solutions o The New Sales Reality o Basic Integrated Marketing Solutions o Automated Marketing Solutions o How an AMS works o Our Solution o Program
More informationThe Role of Customer Relationship Management (CRM) Solutions for Financial Services Wholesalers
Whitepaper The Role of Customer Relationship Management (CRM) Solutions for Financial Services Wholesalers Account Managers Product Managers Channel Managers Table of Contents The opportunity...3 CRM:
More informationCall Planning that Delivers on Brand Strategy
SALES FORCE EFFECTIVENESS SUPPLEMENT Call Planning that Delivers on Brand Strategy New Information Sources Determine Prescriber Value BY MATTHEW LINKEWICH AND JAY MARGOLIS, IMS HEALTH The challenge of
More informationNAVIGATING NAVIGATIN MOBILE MARKETING A DEALER S GUIDE TO WINNING SMARTPHONE SHOPPERS
NAVIGATIN NAVIGATING MOBILE MARKETING A DEALER S GUIDE TO WINNING SMARTPHONE SHOPPERS SHOPPERS HAVE ENTERED THE MOBILE FAST LANE TABLE OF CONTENTS Smart mobile devices have changed the game by putting
More informationYour Roadmap to Sales Success 1 2 3 4 5 6
Your Roadmap to Sales Success 1 2 3 4 5 6 Key Concepts Developing a Value Proposition that Sells Leading Masterful Sales Conversations Crafting Winning Solutions & Closing Filling the Pipeline with Qualified
More informationINTRODUCTION TO INTEGRATED MARKETING SALES AND MARKETING ALIGNMENT
INTRODUCTION TO INTEGRATED MARKETING SALES AND MARKETING ALIGNMENT A company s sales and marketing teams often have a complex, sometimes contentious, relationship. On one hand, both sides realize that
More information6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE. 2013 salesforce.com, inc. All rights reserved.
6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE 2013 salesforce.com, inc. All rights reserved. > Intro INTRODUCTION The vast majority of people are not experiencing great service. Nearly a third of
More informationHOW TO EXCEED CLIENT EXPECTATIONS IN WEALTH MANAGEMENT
HOW TO EXCEED CLIENT EXPECTATIONS IN WEALTH MANAGEMENT Introduction THE NEW FINANCIAL ERA We are entering a new era in financial services, and there is a massive opportunity on the horizon. Some $2 trillion
More informationTOP THREE FRUSTRATIONS OF PRODUCT MANAGERS & TIPS TO AVOID THEM
build great products TOP THREE FRUSTRATIONS OF PRODUCT MANAGERS & TIPS TO AVOID THEM ELIMINATE KEY CHALLENGES PRODUCT MANAGERS FACE WHEN LEADING COMPLEX PRODUCT DELIVERY PROJECTS. S ince the early days
More informationLeadership, Attitude, Performance...making learning pay!
AP Leadership, Attitude, Performance...making learning pay! Customer Relations LAP 2 Performance Indicator: CR:016 Know When to Hold Em Nature of Customer Relationship Management Built to last Keep em
More informationThe Rules: Recruiters Reveal How to Play & Win the Medical Sales Job Search Game
Recruiters Reveal How to Play & Win the 2011 by MedReps.com Copyright holder is licensing this under the Creative Commons License, Attribution 3.0. http://creativecommons.org/licenses/by/3.0/us The Truth
More informationThe Little Red Book of Selling By Jeffrey Gitomer
The Little Red Book of Selling By Jeffrey Gitomer Why do people buy? is a thousand times more important than How do I sell? 1. I like my sales rep. Liking is the single most powerful element in a sales
More informationJobvite Hire Review - The Next Generation of Recruitment
Jobvite Hire: Health & Sciences The revolutionary recruiting solution that keeps your hiring processes in good health. While Health & Science businesses are facing significant growth opportunities, both
More informationEarly Lessons learned from strong revenue cycle performers
Healthcare Informatics June 2012 Accountable Care Organizations Early Lessons learned from strong revenue cycle performers Healthcare Informatics Accountable Care Organizations Early Lessons learned from
More informationTop Producer Secrets About Cheap Leads Revealed!
Special Insider s Report Top Producer Secrets About Cheap Leads Revealed! Avoiding The 5 Ways Cheap Leads Can Steal Your Money By Clint Jones CEO, ProspectZone TM Smart leads. Cost per Lead vs. Cost per
More informationYOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO GET YOUR NONPROFIT STARTED WITH CRM
YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO GET YOUR NONPROFIT STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world
More informationLionShare knows the Landscape
LionShare knows the Landscape LionShare has a long-standing commitment to the health care industry. For more than 20 years we have partnered with hospitals and health systems across the country to make
More informationWhich Lead Source Created the Most Value in Actual Deals? How Long Does it Take Our Leads to Convert into Opportunities?
Contents Meet the Authors Foreword 12 Questions Marketing VPs Must Ask Every Week How is Our MQL Flow Growing Over Time to Hit Our Goals? Where Do We Stand Against Our Monthly MQL Goal? Which Lead Source
More informationUse social media to get more sales leads, increase your pipeline, close faster, improve customer relationships and meet your sales team's goals
HOW TO FIND, MANAGE AND CLOSE MORE BUSINESS USING THE SOCIAL MEDIA 2-Day Training Use social media to get more sales leads, increase your pipeline, close faster, improve customer relationships and meet
More informationConfidence in negotiation outcomes and a winning performance every time
Confidence in negotiation outcomes and a winning performance every time Foreword from Jonathan O Brien Foreword from Jonathan O Brien Throughout my 25 year career as a procurement professional, I ve learnt
More informationCLINIC OWNER S MARKETING GUIDE. How To Market Physical Therapy Services In Today s Fast Changing Health Care Industry
CLINIC OWNER S MARKETING GUIDE How To Market Physical Therapy Services In Today s Fast Changing Health Care Industry PTRM The PT Referral Machine Copyright 2015 Marketing Turnkey Systems E. Falmouth, MA
More information6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE
6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE Introduction THE SERVICE GAP The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now
More informationEFX LINK. The Untapped Potential for Financial Institutions: Driving Growth in Small Business Products
EFX LINK The Untapped Potential for Financial Institutions: Driving Growth in Small Business Products OVERVIEW Now more than ever, financial institutions face continued pressure to drive revenue growth,
More informationIf You Don t Ask, You Don t Get!
DB04: How To Design, Price and Sell Service Agreements Alan Kruglak Genesis Security Systems LLC Wednesday: April 10, 2013 If You Don t Ask, You Don t Get! 1 Growing Service Revenue Why Sell Service Contracts?
More information5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO
5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO INTRODUCTION 5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO Customer service professionals know better than anyone how fast the world is changing. New channels,
More informationThe secret sauce of successful sales people:
The secret sauce of successful sales people: Why is it that some people excel in sales where others do not? Have you ever hired a sure ringer only to find 6 months, and $20,000 later that you misread that
More information6 Ways to Close Leads Faster (and Easier) than Your Competition. Discover the Secrets of Closing Internet Insurance Leads
Discover the Secrets of Closing Internet Insurance Leads Introduction You know your sales are out there. You ve been using the internet to generate insurance leads, and your inbox has been filling up with
More informationCOMMERCIAL INTENT HOW TO FIND YOUR MOST VALUABLE KEYWORDS
COMMERCIAL INTENT HOW TO FIND YOUR MOST VALUABLE KEYWORDS COMMERCIAL INTENT HOW TO FIND YOUR MOST VALUABLE KEYWORDS High commercial intent keywords are like invitations from prospective customers. They
More informationTOP 10. Features Small and Medium Businesses
Introduction Once thought of as only relevant for enterprises, CRM technology is increasingly being used by small and medium businesses across industries. Even the smallest organizations recognize the
More informationBetter Onboarding to Enable Organizational Agility
RTM Consulting Better Onboarding to Enable Organizational Agility A Guide for the Support Services Executive Randy Mysliviec President & CEO RTM Consulting 2 2012-2014 All rights reserved. Better Onboarding
More informationYour Complete CRM Handbook
Your Complete CRM Handbook Introduction Introduction Chapter 1: Signs You REALLY Need a CRM Chapter 2: How CRM Improves Productivity Chapter 3: How to Craft a CRM Strategy Chapter 4: Maximizing Your CRM
More informationAsset Manager Consultant Survey Results
Asset Manager Consultant Survey Results Andy Curtis & Brian Haskin Anthem Marketing Solutions 2012 Asset Manager Consultant Survey Results Asset management firms must work closely with consulting firms
More informationSales Force Effectiveness : How the HR team can influence performance
Sales Force Effectiveness : How the HR team can influence performance Steve Grossman, Chicago Fernando Pedó, São Paulo www.mercer.com Today s speakers Steve Grossman Chicago, IL, USA +1 312 917 9609 steve.grossman@mercer.com
More informationThe Cloud for Insights
The Cloud for Insights A Guide for Small and Medium Business As the volume of data grows, businesses are using the power of the cloud to gather, analyze, and visualize data from internal and external sources
More informationTHE OFFICIAL BUSINESS CREDIT BUILDING CHECKLIST
THE OFFICIAL BUSINESS CREDIT BUILDING CHECKLIST Your Checklist to Building Business Credit Easily, Quickly & Effortlessly The Official Business Credit Building Checklist Every highly successful business
More informationAre the financial incentives worthwhile if my job gets harder to do?
? The purchase and implementation of an electronic health record system (EHR) is no small feat especially for small practices, who frequently have limited resources, staff, and capital to invest. What
More informationHow Top Home Improvement Pros Boost their Bottom Line:
How Top Home Improvement Pros Boost their Bottom Line: Manage and Track Your Leads to Win More Deals and Earn More Profit CONTENTS PART I: MISSING PUZZLE PIECES PART II: HOW TO NURTURE YOUR LEADS CONCLUSION
More informationProvider Network Intelligence Platform with Advanced Competitor Analysis
Provider Network Intelligence Platform with Advanced Competitor Analysis Strategic Network Analysis for Your Advantage Nine out of ten Fortune 500 Payors use Network360 TM, the cornerstone of our provider
More information5 WAYS TO DOUBLE YOUR WEB SITE S SALES IN THE NEXT 12 MONTHS
HIGH CONVERSION LAB 5 WAYS TO DOUBLE YOUR WEB SITE S SALES IN THE NEXT 12 MONTHS By Ryan Berg Head Profit Scientist at HighConversionLab.com The Struggle to Build a Thriving Online Business as the Internet
More informationMARKETING AUTOMATION & YOUR CRM THE DYNAMIC DUO. Everything you need to know to create the ultimate sales and marketing tool.
MARKETING AUTOMATION & YOUR CRM THE DYNAMIC DUO Everything you need to know to create the ultimate sales and marketing tool. Table of Contents Introduction...3 Chapter 1: What Is Marketing Automation?...4
More informationOmnichannel Strategy Adoption At Tipping Point, Marketers Share Action Plans
Omnichannel Strategy Adoption At Tipping Point, Marketers Share Action Plans By Karlene Lukovitz Industry Report by Exclusive Sponsor Introduction Marketers are keenly aware of the tremendous potential
More informationStop doing data entry... Let Chatter bring updates to you... Make territory planning painless... Plan on making a big deal...
7 data.com Table of Contents Dreamforce 2012 was visionary. But it was also practical. And the proof is in this ebook. It has our top takeaways of basic strategies to help you make the biggest impact on
More informationnexogy s Channel Partner Program What It Includes and How You Can Benefit
nexogy s Channel Partner Program What It Includes and How You Can Benefit Introduction At nexogy, we strive to do more than just offer small businesses and enterprises phone VoIP phone systems and other
More informationElevator Service Preventive or Predictive
www.wipro.com Elevator Service Preventive or Predictive Market Differentiation Through Remote Monitoring Data and a Predictive Service Program Russell Gray Sr. Consultant, Business Process Group Aftermarket
More informationPointofview. Taking Healthcare Market Research into the New Normal. A Practical Guide to Building Your Online Community
Pointofview Taking Healthcare Market Research into the New Normal A Practical Guide to Building Your Online Community Robert Ramirez, Ipsos Healthcare The New Normal of Research Welcome to a brave new
More informationRE/MAX Philippines is expanding fast and to keep up with our rapid growth, we re looking to build on our biggest strength: our people.
RE/MAX Philippines is expanding fast and to keep up with our rapid growth, we re looking to build on our biggest strength: our people. RE/MAX is more than just a global real estate company that is publicly
More informationCorporate Recruiter Tells All
Corporate Recruiter Tells All Tips, Secrets, and Strategies to Landing Your Dream Job! By Ryan Fisher INTRODUCTION It pains me to see so many people working day after day at unsatisfying jobs with limited
More informationWHITE PAPER. 7 Signs You Need Advanced Analytics for Salesforce.com (or any CRM)
7 Signs You Need Advanced Analytics for Salesforce.com (or any CRM) Table of Contents Introduction....3 1. You Export Data into Excel Spreadsheets and Distribute Them to Executives... 3 2. Your Sales Reporting
More informationSALES & MARKETING. Solution Guide for the Social Enterprise
Solution Guide for the Social Enterprise SALES & MARKETING Real-world ideas for transforming your business through the use of enterprise social networking 2013 VMware, Inc. Web: socialcast.com Twitter:
More informationSecurity Tools and Their Unexpected Uses
Security Tools and Their Unexpected Uses Maximizing your security resources can be one rewarding way to extend your resources and visibility into your business. Video surveillance isn t new. Neither is
More informationSAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview
Solution Overview SAP CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AS A BUSINESS STRATEGY IS CHANGING 2 With SAP CRM, we optimized our sales resources, reduced administrative costs,
More informationSeven Things You Must Know Before Hiring a Real Estate Agent
Seven Things You Must Know Before Hiring a Real Estate Agent 1 Introduction Selling a home can be one of the most stressful situations of your life. Whether you re upsizing, downsizing, moving across the
More informationThe Four Myths of Business IT Collaboration in BPMS
The Four Myths of Business IT Collaboration in BPMS 1. The Expectations for Business-IT Collaboration In the bad old days before the modern crop of model-driven business process management systems (BPMS),
More informationMaking business simple...
Making business simple... Introduction 2 Contents Every business needs a Marketing Plan. This guide has been created to assist you in putting your Marketing Plan together. This guide will help you to indicate
More informationThe Definitive Guide to Employee Advocacy Programs
The Definitive Guide to Employee Advocacy Programs Helping Employees Use LinkedIn and Twitter to Drive Brand Awareness, Traffic, and Leads By NEAL SCHAFFER & PEOPLELINX The Definitive Guide to Employee
More information( The Simple Yet Critical Questions You Must Be Able to Answer BEFORE talking with Venture Capitalists )
Or ( The Simple Yet Critical Questions You Must Be Able to Answer BEFORE talking with Venture Capitalists ) The Venture Capital Checklist Right so this was supposed to be a quick one page checklist of
More information7 Excuses Salespeople Make For Not Achieving Targets. ..and how to manage a better result!
7 Excuses Salespeople Make For Not Achieving Targets..and how to manage a better result! by David Penglase B.Bus(HRD) MBA MPE www.salescoachcentral.com Liability Disclaimer: The information provided in
More informationto Maximize Return on Investment with Marketing Automation
4 Ways to Maximize Return on Investment with Marketing Automation 4 Ways to Maximize Return on Investment with Marketing Automation The Challenge: Maximising the time and money you invest in the online
More informationto success To be successful in today s highly competitive tourism industry, you must attend to each of the following areas.
Steps to success To be successful in today s highly competitive tourism industry, you must attend to each of the following areas. Getting assistance In establishing and developing your tourism business,
More informationBecome digital savvy because your customers are
Become digital savvy because your customers are IN THIS GUIDE 04 Making the most of our digital world 06 Digital Solutions 08 10 14 A perfect Combination 02 A digital strategy to reclaim your customers
More informationPage 1. The Seven Deadly Sins of Recruiting
Page 1 The Seven Deadly Sins of Recruiting Table of Contents Introduction 3 I usually just find them and forget them. 4 I m supposed to track that? 5 I have enough prospective candidates today, so why
More informationMultichannel vs. Omnichannel
Multichannel vs. Omnichannel Understanding the CX World s Most Elusive Buzzwords An InMoment White Paper Copyright 2015 InMoment Inc. All rights Reserved Multichannel vs. Omnichannel An InMoment Whitepaper
More information