Using EDI in OTM to Increase Carrier Performance

Transcription

1 Using EDI in OTM to Increase Carrier Performance Jennifer Norris, EDI Project Manager RockTenn, Inc. Page 1

2 RockTenn Overview Page 2

3 RockTenn Overview RockTenn is one of North America s leading integrated manufacturers of corrugated and consumer packaging. We are committed to creating and delivering value by: Providing superior products at very low costs Investing for competitive advantage Optimizing economies of scale Improving processes and reducing costs Seeking acquisitions that improve business Page 3

4 RockTenn Overview Based in Norcross, GA., RockTenn has approximately 26,000 employees at approximately 210 operating facilities in the United States, Canada, Mexico, Chile, Argentina and China. In North America, we are the: 2 nd largest producer of containerboard and corrugated packaging 2 nd largest producer of clay-coated recycled paperboard 2 nd largest producer of folding cartons Largest display manufacturer Largest preprint linerboard producer One of the largest paper recyclers Page 4

5 What is EDI? Page 5

6 EDI Electronic Data Interchange EDI Stands for Electronic Data Interchange. It involves using computer technology to exchange information or data electronically between two organizations, called Trading Partners. EDI is a set of standards that define common formats for the information so it can be exchanged. There are three major steps involved in the communication of EDI data: Mapping Translation Communications Transforms an EDI document into another format Accepting inbound EDI data or creating an outbound data file for transmission Actual transmission of the EDI transaction Page 6

7 EDI Electronic Data Interchange We currently exchange: EDI 204 Tender Offers EDI 990 Tender Response EDI 997 Acknowledgment EDI 214 Shipment Status Records AA - Estimated Pickup Date and Time AB Estimated Delivery Date and Time X3 - Arrived at Pickup Location AF - Departed Pickup Location X1 - Arrived at Delivery Location CD - Departed Delivery Location Page 7

8 Benefits of EDI Lower costs Higher efficiency Improved accuracy More supply chain visibility Enhanced security Greater management of information Page 8

9 EDI Electronic Data Interchange Outbound EDI 204 Tender Offer EDI tender is sent out from OTM The FTP server puts the file in a folder to be picked up by the carrier. Direct connect or Carrier The EAI layer converts the data to XML format. WebMethods (EDI) converts XML into X12 format outputs to FTP server Other software provider Page 9

10 Example of EDI Data Outbound EDI data : 204 (Tender Offer) Page 10

11 EDI Electronic Data Interchange Inbound EDI Electronic Data Interchange Carrier sends tender response or shipment status Direct connect WebMethods converts X12 to XML and sends to OTM or The FTP server puts the file in a folder to be picked up by WebMethods. Tender response and shipment status posted to OTM Other-software provider Page 11

12 Example of EDI Data Inbound EDI data : 214 (Shipment Status) Page 12

13 EDI Configuration in OTM Page 13

14 External System Create External System: An external system is any remote system where you can store and/or use OTM data. Use the External System Manager to define the outside source where you want to forward records. 1. Create an ID 2. Enter URL for HTTP/HTTPS Page 14

15 External System 3. Attach XML Profile ID and XML Element ID Page 15

16 Creating EDI Contact 4. Insert newly created external system to contact Page 16

17 Creating EDI Contact 5. Add Com Method ID and give it a rank of 1 Page 17

18 EDI Configuration in OTM For a successful implementation: Send requirements and standards Confirm connection type Discuss what you will be exchanging Involve the CSR/dispatcher Agree on expectations Discuss any reporting Exchange contact information for support Page 18

19 EDI Testing Things to verify before going live in production: 1. Notification CSR is notified of 204 by either internal or popup 2. Response time Check the polling cycle time of when the carrier receives the transaction and you receive response 3. Rate Check to see if CSR can view the base/spot cost and surcharges 4. Comments Confirm CSR can see important comments (ex: TWIC card required or hot shipment ) 5. Multi-stops Make sure CSR can see all stops on the shipment 6. Tender response Confirm that tender moves to next carrier when declined 7. Withdrawal/cancel Confirm that CSR receives cancellations or withdrawals in a timely manner 8. Training Make sure CSR is trained in using EDI Page 19

20 How to Drive Performance Page 20

21 Driving Performance Carrier Performance Review Measure compliance % Carrier accepts load Shipment reports pulled/scorecards generated Carrier sends required statuses Page 21

22 RockTenn SSM Requirements Require all six (6) statuses on all shipments Carriers are held to a standard of 95% compliance Compliance = all six (6) statuses for 95% of all shipments in a given time period Provide each carrier with a weekly scorecard Bi-weekly carrier performance reviews CD Departed Del X1 Arrived at Del AA Est PU SSM COMPLIANCE AF Departed PU AB Est Del X3 Arrive at PU Page 22

23 Shipment Event Details Report Page 23

24 Shipment Event Details Report Page 24

25 Increasing Carrier Performance Provides statistical view of SSM% week-to-date, monthto-date, year-to-date Charts SSM% over the course of the year Lists exceptions - shipments and what statuses were missed Page 25

26 Qlikview - Carrier Scorecard Week-to-date compliance % Month-to-date compliance % Year-to-date compliance % Page 26

27 Qlikview - Carrier Scorecard Exceptions shipments with missing status messages Each week, we work with those carriers who are underperforming (compliance % less than the target) Data integrity issues may be uncovered Continue to work with each carrier until the SSM compliance is 95% or better Page 27

28 Questions Q & A Page 28