1 Richmond SupportDesk Web Reports Module For Richmond SupportDesk v6.72 User Guide
2 Contents 1 Introduction Requirements Important Note for Customers Upgrading Installing the Web Reports Module Configuration Configuring the Web Reports Administration Console Configuring the IIS Session Timeout Configuring the Report Scheduler Service Controller Configuring the SupportDesk Setup Console Report Settings Navigator Reports Running reports from SupportDesk Using the Web Reports Module Logging In The Main Window Quick Reports View User Defined Reports View Report Templates View Report Scheduling View Adding a New User-Defined Report Loading a Report Exporting a Report Printing a Report Scheduling Reports from the Web Reporting Module Report Scheduling Step by Step Instructions Add Report Configure Report Specify Report Criteria Specify Navigator (CMDB) Criteria Schedule the Report Editing, Deleting and Cloning Tasks Scheduling Reports from the Setup Console Customising the Web Reports Module Modifying a Report s SQL query The Error Console Crystal Reports Compatibility Recent Report Additions...37 Richmond SupportDesk 6.72 Page 2 of 37
3 Illustrations Figure 1: Web Reports Administration... 8 Figure 2: Self Service Portal Administration... 9 Figure 3: Configuring the Report Scheduler Service Controller Figure 4: Setup Console Report Settings Figure 5: Setup Console Navigator Report Settings Figure 6: Logging in to Web Reporting via Web Browser Figure 7: Quick Reports Tab View Figure 8: User-Defined Reports Tab View Figure 9: Report Templates Tab View Figure 10: Report Scheduling Tab View Figure 11: Exporting a Report Figure 12: Printing a Report Figure 13: Modifying a Report s SQL Query Richmond SupportDesk 6.72 Page 3 of 37
4 1 Introduction SupportDesk s reporting functionality has been enhanced and updated to use Crystal Reports With this release the reports module now encompasses an entirely web-based user-interface, which offers the following benefits to users: Centralised Reporting & Administration Reporting functionality is now centralised removing the need to have components stored locally on a machine making administration simpler whilst saving client side resources. Improved accessibility Reports can easily be accessed via a web browser either across a local network or the internet. With web reports there is no need for the SupportDesk client to be installed to view reports. Richmond SupportDesk 6.72 Page 4 of 37
5 2 Requirements The reports module is an ASP.Net application therefore a web server is required for the installation and to host the main reporting module files. Users of the SupportDesk Self-Service Portal (SSP) or Web Interface will already be familiar with this setup however, for new users it is recommended that Internet Information Server (IIS) is used and that the required ASP.Net extensions (in order to allow.aspx pages to function) are installed prior to installing the reports module. 3 Important Note for Customers Upgrading IF you are UPGRADING your installation of SupportDesk and you have made customisations then please READ the following BACKUP INSTRUCTIONS very carefully BEFORE UPGRADING. When you install the web components of Richmond SupportDesk, i.e. the components required for Web Reporting, the Specialist Web Interface and the Self Service Portal, you will be instructed to remove the existing web component installation through Add/Remove programs. The process of removing the web components will remove all of the standard shipping style sheets and images. If you have customized these then you MUST take a BACK UP copy BEFORE REMOVING the web components. After the web components have been installed, the backed up copies can be restored (copied) back to their folders. If you have made customizations elsewhere, these may not be affected however we RECOMMEND THAT YOU BACK UP ALL CUSTOMISATIONS MADE TO STYLESHEETS AND IMAGES FOR THE SELF SERVICE PORTAL OR THE WEB REPORTING MODULE. Where windows authentication is being used for the Self Service Portal, the properties of SupportDeskSSP will need to be configured within Internet Information Services (IIS): - Security tab disable allow anonymous access - Documents tab add LoginNT.aspx to the default document and remove login.aspx from the list. Richmond SupportDesk 6.72 Page 5 of 37
6 4 Installing the Web Reports Module 1. Launch the program installer, Setup.exe. 2. The installer start screen will appear ready to guide you through the setup procedure. 3. Press the Next button. 4. It may be a requirement that the.net Framework v2.0 be installed at this stage. If this is the case then a separate installer will launch. If the.net Framework v2.0 has already installed on the target machine then this additional procedure will not be necessary. At the software license agreement screen, click on the I accept checkbox and press the Install button. Richmond SupportDesk 6.72 Page 6 of 37
7 5. The.Net Framework v2.0 will now be installed. 6. When completed, the Web Reports Module installer will continue. Follow the on-screen instructions and allow the installer to finish. 7. If a re-start is required, do this before continuing with the configuration of the system. Richmond SupportDesk 6.72 Page 7 of 37
8 5 Configuration 5.1 Configuring the Web Reports Administration Console The web reports module shares the same initial setup application as the SupportDesk Self Service Portal. This application is used to configure the initial database connectivity for the application and in the case of the web reports module, the path to the SupportDesk report template directory. This directory contains the distributed Crystal Reports (.rpt) files and can be placed anywhere on your network providing that the chosen web server has read access to it. Note: There are separate settings for the Self Service Portal and Web Reporting Module (circled below). Figure 1: Web Reports Administration Richmond SupportDesk 6.72 Page 8 of 37
9 Figure 2: Self Service Portal Administration To configure the settings for the Web Reporting Module: 1. Click on Start All Programs Richmond Systems SupportDesk Web Interfaces Self Service Portal Self Service Portal & Web Reports Administration 2. The Web Admin application will appear. At this point, the main options will be disabled as you are required to browse for the web reports modules configuration file called Web.config. This is an XML file which contains all application settings for the system. Note the application will attempt to load Web.config automatically when it is started. If this does not happen then the file can be found in the root directory of the web reports website (i.e. C:/InetPub/wwwroot/ ) 3. In the Database Connection Settings frame, enter the required SQL Server and database name. Ctd> Richmond SupportDesk 6.72 Page 9 of 37
10 4. Click on the Test button. If the test is successful; you will receive a confirmation message. In the event that you receive an error, you must ensure that you have entered a valid SQL Server and database name and that the machine you are attempting to connect from is able to connect to the required SQL Server database. 5. The Advanced Database Options allow you to fine-tune the database connection pool and should only be changed if you are expecting more than 100 concurrent users to be connected to the system simultaneously. If this is the case, you should increase the value of the Maximum Pool setting by the required amount. Warning Setting the Maximum Pool to a value which is too low could result in users experiencing database connectivity problems and so it is recommended that the default value of 100 is used for most installations. 6. Once you are satisfied with the settings, click on the Save button to update the configuration file and exit the application. Note The settings specified with the Web Admin application are only loaded when the Web Reports Module is started. If changes are made whilst the web application is running then it will be necessary for you to restart it before the new settings are applied. This will cause any active user sessions to be lost. 5.2 Configuring the IIS Session Timeout Once the web reports module is installed the system administrator may wish to increase the default session timeout for the application. By default this is set to 20 minutes, however it may be that some users leave the application open in their web browser for longer periods than this and so a higher timeout may be required. This can be done by modifying the applications configuration settings within IIS. Richmond SupportDesk 6.72 Page 10 of 37
11 5.3 Configuring the Report Scheduler Service Controller Richmond SupportDesk 6.72 provides the ability to schedule reports to be run on future dates. In order for the scheduling to operate the Report Scheduler Service needs to be running. 1. Click on Start All Programs Richmond Systems Report Scheduler Service Controller 2. Set the polling interval and start the service. Figure 3: Configuring the Report Scheduler Service Controller Richmond SupportDesk 6.72 Page 11 of 37
12 5.4 Configuring the SupportDesk Setup Console The main configuration aspects of the web reports module are performed from within the SupportDesk Setup Console. This option can be found under the Reporting Report Setup toolbar button. 5.5 Report Settings Figure 4: Setup Console Report Settings The report settings tab contains the following configuration options: HTTP Address: This is the fully qualified http address of the reports module once installed and is used by SupportDesk clients when either the reports menu is accessed or a print screen report is run. The fully qualified address is usually formatted in the following way: Launch Reports in a new browser window: By default, reports run from within SupportDesk appear within the main application window. Selecting this option will cause reports to be loaded in the default system web browser instead of the main application window. Disable report scheduling functionality from the reports menu: By default, users can configure scheduled reports from the reports menu. Selecting this option will prevent the report scheduling functionality from being displayed to users. Richmond SupportDesk 6.72 Page 12 of 37
13 Disable Quick Reports functionality from the reports menu: By default, users can view all available quick reports from within the reports menu. Selecting this option will prevent the quick reports tab from being displayed to users. Disable adding of new reports from the reports menu: This option prevents users from being able to add new reports to the service desk via the web reports module, regardless of their pre-configured user rights. Disable the deletion of existing reports from the reports menu: This option prevents users from being able to delete existing reports from the service desk via the web reports module, regardless of their pre-defined user rights. Disable SQL modification for existing reports from the reports menu This option prevents users from being able to modify the SQL criteria of existing service desk reports via the web reports module, regardless of their pre-defined user rights. Richmond SupportDesk 6.72 Page 13 of 37
14 5.6 Navigator Reports Figure 5: Setup Console Navigator Report Settings The Navigator Reports tab allows you to specify which reports are to be made available to users when they right-click on a Navigator CI from within the main SupportDesk client. To add a report to the pop-up menu of available reports, simply select the report template from the list by ticking the checkbox. It is also possible to enter a description for the report if required and this will be displayed for the users in the following format: ReportName.rpt - Report description Once the desired settings have been specified, simply press the Update button to save your changes. Note that users already logged into SupportDesk via the main Windows client or the web reports module will need to log back into the system before any of the applied changes can take effect. Richmond SupportDesk 6.72 Page 14 of 37
15 6 Running reports from SupportDesk Running reports from within the SupportDesk client is the same as previous versions. The only difference is the new web reports module is loaded and used to display the reports instead. Depending on the settings specified in the Setup Console, the reports window will appear either inside the main SupportDesk window or outside using the default system web browser. Users are now given the ability to view the last 10 print screen reports that were run from SupportDesk by user. These can be re-run at any time from within the web reports modules main screen. 7 Using the Web Reports Module The following section details how to use the new reporting functionality both from within the main SupportDesk client and as a standalone module. 7.1 Logging In Open your web browser and navigate to the web reports module login page. Your system administrator will be able to provide you with the address of the site if you are unsure. Figure 6: Logging in to Web Reporting via Web Browser At the login prompt, enter your SupportDesk user id and password in the fields provided. Next, press the Login button, which will direct you to the web reports module main window. Richmond SupportDesk 6.72 Page 15 of 37
16 7.2 The Main Window Once logged in, the main interface screen displays a series of tab pages along the top of the screen for access to the reporting functions. These tabs include: Quick Reports User-Defined Reports Report Templates The visibility of these tabs may vary depending on the settings chosen within the Setup Console. There is also an additional combo box at the top of the screen titled My latest print screen reports. This contains details of the last 10 print screen reports that you have generated from within the main SupportDesk client (to access these press the print screen toolbar button). These historical reports can be re-run at any time by simply selecting the required entry from the list and pressing the Load button next to it. Richmond SupportDesk 6.72 Page 16 of 37
17 7.2.1 Quick Reports View Figure 7: Quick Reports Tab View The Quick \reports tab contains a tree view which displays a range of categorised reports. These categories relate to specific areas within the service desk: Incident Management List Reports Problem Management Change Management Configuration Items Statistical Reports System Reports PC Inventory Reports Quick reports are read-only and are designed to provide fast and easy access to service desk data without having to configure new reports on an ad-hoc basis. To view a quick report, simply expand the required category node and click on the desired child item. If the selected report contains any date information you will be prompted to specify a range for this. The report will then be loaded and displayed on a new tab from within the main window. Richmond SupportDesk 6.72 Page 17 of 37
18 7.2.2 User Defined Reports View Figure 8: User-Defined Reports Tab View The User-Defined Reports view displays all user configured reports that exist within the service desk. From this tab you can perform the following functions: Load Report: This loads the specified report and displays it on a separate tab page. Load Ad-hoc: This loads the specified report and displays it on a separate tab page. Describe Report: This extracts the text-based description contained within the selected reports template file and displays it in a pop-up window. Delete Report: This deletes the selected report from the list once that you have confirmed the action. Show SQL: This displays the selected reports underlying SQL query string which can be modified if required. Refresh List: This refreshes the report list to display the latest information. It is sometimes necessary to use this function after a new report has been added to the list. Richmond SupportDesk 6.72 Page 18 of 37
19 7.2.3 Report Templates View Figure 9: Report Templates Tab View The report templates view contains a list of all available report templates located in the specified reports directory. From here the following functions are available: Add New Report: Creates a new user-defined report based on the selected report template and adds it to the list of user-defined reports. Load Ad-Hoc: Loads an ad-hoc copy of the selected report template and displays it on a new tab within the main window. Reports run using this method are not saved to the user-defined reports list. Describe File: This extracts the text-based description contained within the selected template file and displays it in a pop-up window. This is useful if you do not know what information the selected template displays. Richmond SupportDesk 6.72 Page 19 of 37
20 7.2.4 Report Scheduling View Figure 10: Report Scheduling Tab View The report scheduling view allows you to configure SupportDesk s report scheduling functionality. This functionality is also available from the SupportDesk Setup Console if required. A separate Windows Service is installed as part of the Web Reports Module. This controls the execution and delivery of scheduled reports. For more information on configuring the Report Service Controller see section 5.3 on page 11. Scheduled reports are based on User Defined Reports so that the report parameters are already set. The next sections cover the creation of userdefined reports and their functionality. Section 8 on page 25 describes how to schedule reports. Richmond SupportDesk 6.72 Page 20 of 37
21 7.3 Adding a New User-Defined Report To add a new report to the user-defined reports list, follow the steps below: 1. Navigate to the Report Templates tab and select the required report template from this list. If you are unsure what information the report template displays, use the Describe File button to view further details of the file. 2. Enter a title for the report in the Report Title field. 3. Press the Add New Report button on the right-hand side of the tab. 4. A new tab will appear titled Report Wizard. This tab is used to guide you through the initial selection criteria for the new report. Follow the on-screen instructions and select all required criteria for the report. Note: It is possible to add certain reports based on Navigator CI s. This feature has been introduced to enhance the flexibility of the SupportDesk reporting engine. You will not be prompted for CI selection unless the specified report template links to the SupportDesk CIID table. 5. You might be required to specify the report groups and sort order if required. Both of these elements can be dynamically changed at runtime if required. 6. Once the report wizard is complete, you will receive a confirmation message. Navigate to the User-Defined Reports tab and click on the Refresh List button from the right-hand side of the tab page. Your new report will appear in the list and can be run as required by pressing the Load Report button. Richmond SupportDesk 6.72 Page 21 of 37
22 7.4 Loading a Report There are a number of methods for viewing reports: Via the Quick Reports tab. From the Load Report or Load Adhoc buttons on the User-Defined Reports tab. From the Load Adhoc button on the Report Templates tab. Each of the above methods produces similar results with the exception of the Load Adhoc functions, which allow you to select on-the-fly criteria for reports without actually adding them to the User-Defined Reports list. When loading a report which contains date-based criteria, you will be prompted to select a date-range for the specified field. This is optional and dates can be ignored by selecting the Ignore Date Criteria checkbox before continuing. Richmond SupportDesk 6.72 Page 22 of 37
23 7.5 Exporting a Report Figure 11: Exporting a Report Reports can be exported in the following formats: Crystal Reports (Rpt) PDF Microsoft Excel ( ) Microsoft Excel ( ) Data-Only Microsoft Word ( ) Microsoft Word ( ) - Editable Rich Text Format (RTF) XML Exporting can be performed from the report viewer window by clicking on the Export This Report toolbar button. Richmond SupportDesk 6.72 Page 23 of 37
24 7.6 Printing a Report Figure 12: Printing a Report The web reports module allows you to send reports to a printer of your choice however, because the reports module is a server-based application, reports are first exported to PDF format. Follow the instructions to either open the PDF file or save to disk. After clicking on the Print This Report toolbar button, the Print to PDF dialog window will appear. Follow the on-screen instructions given. After the export is complete, you will then be able to send the generated PDF document to the printer of your choice. Richmond SupportDesk 6.72 Page 24 of 37
25 8 Scheduling Reports from the Web Reporting Module Scheduled reports are based on User Defined Reports so that the report parameters are already set. The scheduling configuration then allows you to set the time period for which the report applies, the point in time when the report is created, and number of times and frequency at which subsequent reports are created (if required). Reports can be scheduled through the Setup Console and the Web Reporting Module. Access to web scheduling via the web is controlled in the SetUp Console. There are two places where settings can be applied: Global settings can be applied in the Report Settings Tab in the Reporting Configuration area: Rights-based settings can be applied in the General Settings Tab in the General Configuration area under Rights: Richmond SupportDesk 6.72 Page 25 of 37
26 8.1 Report Scheduling Step by Step Instructions The report scheduling process is as follows: Add Report 1. From the Report Scheduling tab, press the Add New button. 2. Navigate to the General sub tab. 3. Enter a name for the new task. 4. Enter a brief description of the task 5. If the task is to be made active, make sure that the Task Active checkbox is selected. By default, inactive tasks are ignored by the report scheduling service. Richmond SupportDesk 6.72 Page 26 of 37
27 8.1.2 Configure Report 6. Navigate to the Configuration sub tab. 7. Select one of the available format types from the drop-down list. This is the format in which the report will be exported. 8. Select a recipient for the export using the drop-down list. 9. Press the Configure button next to it in order to configure the selected option. These options are: Save to disk, Send to printer, or Send via Select the desired report to be exported from the User Report dropdown. Richmond SupportDesk 6.72 Page 27 of 37
28 8.1.3 Specify Report Criteria 11. Navigate to the Report Criteria sub tab. This tab allows you to specify the date criteria to be used for the selected report template (only if date selection is permitted). 12. Select the required value from the Date Period drop-down list. The values available are Day, Week, Month, or Year. Richmond SupportDesk 6.72 Page 28 of 37
29 8.1.4 Specify Navigator (CMDB) Criteria 13. Navigate to the Navigator Criteria sub tab. This tab allows you to specify the navigator criteria to be used as the basis for the selected report template. 14. Select the required items form the Navigator. 15. From the drop-down list below the navigator window Select Single Items (i.e. just the selected item in the navigator) or Select All Sub- Items (for the selected item and all children). Richmond SupportDesk 6.72 Page 29 of 37
30 8.1.5 Schedule the Report 16. Navigate to the Scheduling sub tab and enter the date and time you wish the task to start using the Schedule Start field. 17. Select a recur period for the task. This can be on a daily, weekly, monthly, or yearly basis as required. 18. Select the recur interval for the task using the drop-down list provided. 19. Press the Update button to save the new task. You will notice that the task is then added to the list. Richmond SupportDesk 6.72 Page 30 of 37
31 8.2 Editing, Deleting and Cloning Tasks Editing: Existing tasks can be edited at any time by double-clicking on the required entry from the list. Deleting: Existing tasks can be Deleted by highlighting the required entry from the list and pressing the Delete button. Cloning: Existing tasks can be cloned at any time by double-clicking on the required entry from the list. The task will load into the report scheduler screen. From there click on the Clone button, say yes to the confirmation message and the cloned report will appear in the list as Copy of <report name>. Richmond SupportDesk 6.72 Page 31 of 37
32 9 Scheduling Reports from the Setup Console The procedure for scheduling reports in the Setup console is the same as with the web reporting module. The controls can be accessed from the Reporting Scheduling Area. Richmond SupportDesk 6.72 Page 32 of 37
33 10 Customising the Web Reports Module Customising the look and feel of the application can be achieved by modifying its CSS (Cascading Style Sheet). This file contains specific information relating to elements of the visual design used by the application. By default the applications CSS file (Blue.css) can be found in the StyleSheets folder beneath the root directory of the SDWebReports site. This file can be modified with any HTML design application or with a text editor such as Notepad. Richmond SupportDesk 6.72 Page 33 of 37
34 11 Modifying a Report s SQL query Figure 13: Modifying a Report s SQL Query This feature is recommended for advanced users only and allows you to change the underlying query for a user-defined report by directly editing its SQL query string. 1. Highlight the required report from the User-Defined Reports tab and press the Show SQL button on the right-hand side of the tab page. 2. A separate window will appear containing the SQL query for the selected report. 3. Modify the SQL as required and then press the Parse SQL button. This attempts to execute the SQL and ensures that the syntax is correctly formed before allowing you to save the modified query. If an error occurs with the SQL, you will be re-directed to the application error console. From here, you will be able to determine the exact cause of the error and correct it by pressing your browsers back button. 4. Once the SQL query has been modified, press the Update SQL button to save your changes. 5. Press the Close button to close the SQL editor window. The next time the specified report is run, the changes made to its SQL query will be used as the criteria for the report. Richmond SupportDesk 6.72 Page 34 of 37
35 12 The Error Console If an error occurs within the web reports module, you will be re-directed to the error console. This screen is used to display all useful information regarding the error so that it is possible to quickly identify the source of the error and its cause. The error console is split into 3 individual sections: 1. Error Information Displays specific information relating to the error that occurred including the error message, error source, and the error stack trace. 2. Session Information Displays information specifically related to the logged on users session including session id and their session variables. 3. Application Information Displays information specifically related to the applications variables. These are background values which the user does not see but are useful during the debugging process. If the need to contact Richmond Systems technical support arises, then it is recommended that the error information available in the console is included with any correspondence in order to help with the technical support process. Richmond SupportDesk 6.72 Page 35 of 37
36 13 Crystal Reports Compatibility If an error occurs within Crystal Reports such as within an internal formula or function, the error message will normally be displayed on the report viewer control as plain text. If this type of error is received, you should first look to the underlying Crystal Report template file. These can be checked or modified if required by using a copy of Crystal Reports Crystal Reports 2008 supports the viewing of reports created using previous versions of the product however; Richmond Systems cannot guarantee that every pre-crystal 2008 custom report created for and used by our existing customer base will continue to function correctly and we cannot be held responsible for any such event. If you think that this may cause an issue, we advise that your custom reports are first checked against a test-environment installation of the new Web Reports Module prior to performing a live upgrade on your existing system. For further advice, please contact Richmond Systems Technical Support on +44 (0) or via to For further information regarding Crystal Reports 2008, please visit Richmond SupportDesk 6.72 Page 36 of 37
37 14 Recent Report Additions The following template reports were added to the existing report template list for the new Richmond SupportDesk v6.72 release: Incidents with failed SLA by Specialist (table & chart) Incidents with failed SLA by Category (table & chart) SLA Response and Resolution Times (table & chart) Incident Response and Resolution Summary (table & chart) Incident Response and Resolution Summary (table) SLA Response and Resolution Summary (table & chart) SLA Response and Resolution Summary (table) SLA Summary (table) CI group Summary (table & chart) CI Category Summary (table & chart) CI logged resolved and active (table & chart) SLA Exception summary report (table) SLA Exception report (table) SLA Response Exception report (table) SLA Avg Response Resolution report (table) Incidents by priority and status (table & chart) Incidents by group and priority (table & chart) Incidents aged by group (table & chart) Incidents aged by priority (table & chart) Incidents aged by status (table & chart) Incidents logged or resolved Daily(table & chart) Incidents logged or resolved Monthly (table & chart) Incidents not responded to (table & chart) Incident statistics (table) Category overview (table & chart) Incident reassignments (table) Incidents logged and resolved (table) Incidents per group (table) Incident timings (table) Richmond SupportDesk 6.72 Page 37 of 37
Richmond Systems Self Service Portal Contents Introduction... 4 Product Overview... 4 What s New... 4 Configuring the Self Service Portal... 6 Web Admin... 6 Launching the Web Admin Application... 6 Setup
Richmond Systems SupportDesk Web Interface User Guide 1 Contents SUPPORTDESK WEB INTERFACE...3 INTRODUCTION TO THE WEB INTERFACE...3 FEATURES OF THE WEB INTERFACE...3 HELPDESK SPECIALIST LOGIN...4 SEARCHING
Crystal Reports Installation Guide Version XI Infor Global Solutions, Inc. Copyright 2006 Infor IP Holdings C.V. and/or its affiliates or licensors. All rights reserved. The Infor word and design marks
Moving the TRITON Reporting Databases Topic 50530 Web, Data, and Email Security Versions 7.7.x, 7.8.x Updated 06-Nov-2013 If you need to move your Microsoft SQL Server database to a new location (directory,
MAS 500 Intelligence Tips and Tricks Booklet Vol. 1 1 Contents Accessing the Sage MAS Intelligence Reports... 3 Copying, Pasting and Renaming Reports... 4 To create a new report from an existing report...
GP Reports Viewer Dynamics GP Reporting Made Easy GP REPORTS VIEWER USER GUIDE For Dynamics GP Version 2015 (Build 5) Dynamics GP Version 2013 (Build 14) Dynamics GP Version 2010 (Build 65) Last updated
WebSpy Vantage Ultimate 2.2 Web Module Administrators Guide This document is intended to help you get started using WebSpy Vantage Ultimate and the Web Module. For more detailed information, please see
Quick Start Guide for the SupportDesk Web Interface Introduction Welcome to the Richmond SupportDesk Web Interface upgrade guide. This document should be used by the person(s) who will be performing the
TSM for Windows Installation Instructions: Download the latest TSM Client Using the following link: ftp://ftp.software.ibm.com/storage/tivoli-storagemanagement/maintenance/client/v6r2/windows/x32/v623/
Installing the ASP.NET VETtrak APIs onto IIS 5 or 6 2 Installing the ASP.NET VETtrak APIs onto IIS 5 or 6 3... 3 IIS 5 or 6 1 Step 1- Install/Check 6 Set Up and Configure VETtrak ASP.NET API 2 Step 2 -...
SonicWALL CDP 5.0 Microsoft Exchange InfoStore Backup and Restore Document Scope This solutions document describes how to configure and use the Microsoft Exchange InfoStore Backup and Restore feature in
GFI LANguard 9.0 ReportPack Manual By GFI Software Ltd. http://www.gfi.com E-mail: email@example.com Information in this document is subject to change without notice. Companies, names, and data used in examples
Using SQL Reporting Services with Amicus Applies to: Amicus Attorney Premium Edition 2011 SP1 Amicus Premium Billing 2011 Contents About SQL Server Reporting Services...2 What you need 2 Setting up SQL
Evaluator s Guide PC-Duo Enterprise HelpDesk v5.0 Copyright 2006 Vector Networks Ltd and MetaQuest Software Inc. All rights reserved. All third-party trademarks are the property of their respective owners.
QUANTIFY INSTALLATION GUIDE Thank you for putting your trust in Avontus! This guide reviews the process of installing Quantify software. For Quantify system requirement information, please refer to the
Page 1 of 243 Team Foundation Server 2010, Visual Studio Ultimate 2010, Team Build 2010, & Lab Management Beta 2 Installation Guide (This is an alpha version of Benjamin Day Consulting, Inc. s installation
MaxMobile 10.5 for Windows Mobile Smartphone Welcome to MaxMobile Introduction MaxMobile 10.5 for Windows Mobile Smartphone provides you with a way to take your customer information on the road. You can
GFI LANguard 9.0 ReportPack Manual By GFI Software Ltd. http://www.gfi.com E-mail: firstname.lastname@example.org Information in this document is subject to change without notice. Companies, names, and data used in examples
User Guide Banner Handout: BUSINESS OBJECTS ENTERPRISE (InfoView) Document: boxi31sp3-infoview.docx Created: 5/11/2011 1:24 PM by Chris Berry; Last Modified: 8/31/2011 1:53 PM Purpose:... 2 Introduction:...
Virto Active Directory Service for SharePoint Release 4.1.2 Installation and User Guide 2 Table of Contents OVERVIEW... 3 SYSTEM REQUIREMENTS... 4 OPERATING SYSTEM... 4 SERVER... 4 BROWSER... 5 INSTALLATION...
Simply Accounting Intelligence Tips and Tricks Booklet Vol. 1 1 Contents Accessing the SAI reports... 3 Running, Copying and Pasting reports... 4 Creating and linking a report... 5 Auto e-mailing reports...
NETWRIX EVENT LOG MANAGER ADMINISTRATOR S GUIDE Product Version: 4.0 July/2012. Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment
This is a publication of Abila, Inc. Version 2015.x Copyright 2014 Abila, Inc. All rights reserved. Abila, the Abila logos, and the Abila product and service names mentioned herein are registered trademarks
This is a publication of Abila, Inc. Version 2014.x Copyright 2013 Abila, Inc. All rights reserved. Abila, the Abila logos, and the Abila product and service names mentioned herein are registered trademarks
Team Foundation Server 2012 Installation Guide Page 1 of 143 Team Foundation Server 2012 Installation Guide Benjamin Day email@example.com v1.0.0 November 15, 2012 Team Foundation Server 2012 Installation
How To Install SQL Server 2014 Express Edition Updated: 2/4/2016 2016 Shelby Systems, Inc. All Rights Reserved Other brand and product names are trademarks or registered trademarks of the respective holders.
User Manual Onsight Management Suite Version 5.1 Another Innovation by Librestream Doc #: 400075-06 May 2012 Information in this document is subject to change without notice. Reproduction in any manner
4.0 SP1 (126.96.36.199) November 2014 702P03296 Installation Guide: Windows Server 2008 R2 2014 Xerox Corporation. All rights reserved. Xerox, Xerox and Design, FreeFlow, and VIPP are trademarks of Xerox Corporation
Installation instructions for MERLIN Dashboard Contents Installation Prerequisites:... 2 Procedure to manually backup and restore Views and Settings in AxOEE Manager... 3 For XP users go to:... 3 For Vista
Archive Attender Version 3.5 Getting Started Guide Sherpa Software (800) 255-5155 www.sherpasoftware.com Page 1 Under the copyright laws, neither the documentation nor the software can be copied, photocopied,
Forms Printer User Guide Version 10.51 for Dynamics GP 10 Forms Printer Build Version: 10.51.102 System Requirements Microsoft Dynamics GP 10 SP2 or greater Microsoft SQL Server 2005 or Higher Reporting
Version 3.2 User Guide Copyright 2002-2009 Snow Software AB. All rights reserved. This manual and computer program is protected by copyright law and international treaties. Unauthorized reproduction or
NSi Mobile Installation Guide Version 6.2 Revision History Version Date 1.0 October 2, 2012 2.0 September 18, 2013 2 CONTENTS TABLE OF CONTENTS PREFACE... 5 Purpose of this Document... 5 Version Compatibility...
USER GUIDE WEB-BASED SYSTEM CONTROL APPLICATION Publication: 81-9059-0703-0, Rev. C www.pesa.com Phone: 256.726.9200 Thank You for Choosing PESA!! We appreciate your confidence in our products. PESA produces
APPENDIXC Reference and Troubleshooting: FTP, IIS, and Firewall Information Although Cisco VXC Manager automatically installs and configures everything you need for use with respect to FTP, IIS, and the
ACTIVE DIRECTORY DEPLOYMENT CASAS Technical Support 800.255.1036 2009 Comprehensive Adult Student Assessment Systems. All rights reserved. Version 031809 CONTENTS 1. INTRODUCTION... 1 1.1 LAN PREREQUISITES...
Database Administration Guide 013008 2008 Blackbaud, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic, or mechanical, including photocopying,
Znode Multifront - Installation Guide Version 6.2 1 System Requirements To install Multifront you need to have familiarity with Internet Information Services (IIS), Microsoft.NET Framework and SQL Server
GFI Product Manual ReportPack Manual http://www.gfi.com firstname.lastname@example.org The information and content in this document is provided for informational purposes only and is provided "as is" with no warranty of
Pcounter CGI Utilities Installation and Configuration For Pcounter for Windows version 2.55 and above About this document The core Pcounter application contains a number of CGI extension applications which
Notes: STATISTICA VERSION 10 STATISTICA ENTERPRISE SERVER INSTALLATION INSTRUCTIONS 1. The installation of the STATISTICA Enterprise Server entails two parts: a) a server installation, and b) workstation
Zanibal Plug-in For Microsoft Outlook Installation & User Guide Version 1.1 Zanibal LLC Phone: +1-408-887-0480, +234-1-813-1744 Email: email@example.com www.zanibal.com Copyright 2012, Zanibal LLC. All
DigitalPersona Pro Server for Active Directory v4.x Quick Start Installation Guide 1 of 7 DigitalPersona Pro Server for Active Directory v4.x Quick Start Installation Guide Process Overview Step Description
LepideAuditor Suite for File Server Installation and Configuration Guide Table of Contents 1. Introduction... 4 2. Requirements and Prerequisites... 4 2.1 Basic System Requirements... 4 2.2 Supported Servers
Ingenious Testcraft Technical Documentation Installation Guide V7.00R1 Q2.11 Trademarks Ingenious, Ingenious Group, and Testcraft are trademarks of Ingenious Group, Inc. and may be registered in the United
Content Management System User s Guide Version 2.1 Page 1 of 51 OVERVIEW CMS organizes all content in a tree hierarchy similar to folder structure in your computer. The structure is typically predefined
Installation Guide Lenel OnGuard 2009 Installation Guide, product version 6.3. This guide is item number DOC-110, revision 1.038, May 2009 Copyright 1992-2009 Lenel Systems International, Inc. Information
How to Configure Microsoft System Operation Manager to Monitor Active Directory, Group Policy and Exchange Changes Using NetWrix Active Directory Change Reporter Table of Contents General Information...
Upgrade Guide BES12 Version 12.1 Published: 2015-02-25 SWD-20150413111718083 Contents Supported upgrade environments...4 Upgrading from BES12 version 12.0 to BES12 version 12.1...5 Preupgrade tasks...5
Bitrix Site Manager ASP.NET Installation Guide Contents Introduction... 4 Chapter 1. Checking for IIS Installation... 5 Chapter 2. Using An Archive File to Install Bitrix Site Manager ASP.NET... 7 Preliminary
Moving the Web Security Log Database Topic 50530 Web Security Solutions Version 7.7.x, 7.8.x Updated 22-Oct-2013 Version 7.8 introduces support for the Web Security Log Database on Microsoft SQL Server
Installation Guide - Client Rev 1.5.0 15 th September 2006 Introduction IntraNomic requires components to be installed on each PC that will use IntraNomic. These IntraNomic Client Controls provide advanced
Installation Guide v3.0 Shepherd TimeClock 4465 W. Gandy Blvd. Suite 800 Tampa, FL 33611 Phone: 813-882-8292 Fax: 813-839-7829 http://www.shepherdtimeclock.com The information contained in this document
Rev. 4/28/14 Migrating TimeForce To A New Server Table of Contents 1. Installation Prerequisites... 2 Required... 2 Recommended... 3 2. Update to a Migration Compatible Version... 3 Determine the Database
CentreWare Internet Services Setup and User Guide Version 2.0 Xerox Corporation Copyright 1999 by Xerox Corporation. All rights reserved. XEROX, The Document Company, the digital X logo, CentreWare, and
Wakanda Studio Features Discover the many features in Wakanda Studio. The main features each have their own chapters and other features are documented elsewhere: Wakanda Server Administration Data Browser
CRM Migration Manager 3.1.1 for Microsoft Dynamics CRM User Guide Revision D Issued July 2014 Table of Contents About CRM Migration Manager... 4 System Requirements... 5 Operating Systems... 5 Dynamics
HOW TO SILENTLY INSTALL CLOUD LINK REMOTELY WITHOUT SUPERVISION Version 1.1 / Last updated November 2012 INTRODUCTION The Cloud Link for Windows client software is packaged as an MSI (Microsoft Installer)
Load testing with WAPT: Quick Start Guide This document describes step by step how to create a simple typical test for a web application, execute it and interpret the results. A brief insight is provided
FrontDesk (Server Software Installation) Ver. 1.0.1 www.frontdeskhealth.com This document is the installation manual for installing the FrontDesk Server, Kiosk/Touch Screen, and License Management Tool
Upgrading to Document Manager 2.7 22 July 2013 Trademarks Document Manager and Document Manager Administration are trademarks of Document Logistix Ltd. TokOpen, TokAdmin, TokImport and TokExRef are registered
Installation Guide Live Maps 7.4 for System Center 2012 1 Introduction... 4 1.1 1.2 About This Guide... 4 Supported Products... 4 1.3 1.4 Related Documents... 4 Understanding Live Maps... 4 1.5 Upgrade
Exclaimer Exclaimer UK +44 (0) 1252 531 422 USA 1-888-450-9631 firstname.lastname@example.org Contents GETTING STARTED... 10 Signature Manager Overview... 11 How does it Work?... 11 But That's Not All...... 12 And
Epygi Technologies Table of Contents Table of Contents About This User s Guide... 3 Introducing the Quadro Configuration Console... 4 Technical Specification... 6 Requirements... 6 System Requirements...
Novell ZENworks Asset Management 7.5 w w w. n o v e l l. c o m October 2006 USING THE WEB CONSOLE Table Of Contents Getting Started with ZENworks Asset Management Web Console... 1 How to Get Started...
WhatsUp Gold v16.2 Database Migration and Management Guide Contents CHAPTER 1 How to use this guide CHAPTER 2 Migrating the WhatsUp Gold Microsoft SQL Server 2008 R2 Express Edition database to Microsoft
Business Insight Report Authoring Getting Started Guide Version: 6.6 Written by: Product Documentation, R&D Date: February 2011 ImageNow and CaptureNow are registered trademarks of Perceptive Software,
Tenrox Single Sign-On (SSO) Setup Guide January, 2012 2012 Tenrox. All rights reserved. About this Guide This guide provides a high-level technical overview of the Tenrox Single Sign-On (SSO) architecture,
Application Performance Monitoring for WhatsUp Gold v16.1 User Guide Contents Table of Contents Introduction APM Overview... 1 Learning about APM terminology... 2 Getting Started with APM... 3 Application
Your consent to our cookies if you continue to use this website.