1 Dear Customer, Thank you for choosing Apollo Claims to help process your compensation claim. Please find attached to this letter some important documents which you need to complete and return to us as quickly as possible. What to do now Follow these 4 simple steps: 1. Letter of Authority We have attached this for you to check and fill in any outstanding items. Once you have filled in and printed it, both policy holders (if your credit was jointly held) must sign and date it in the places shown. This allows us to challenge your lender(s) to supply us with all relevant information about your policy and to establish grounds for miss-selling. It will also help us calculate any compensation due. Please print out and complete a separate Letter of Authority for each policy you are claiming against. Please return them to us as soon as possible. Our address is: Apollo Claims Dorchester House Station Road LETCHWORTH SG6 3AW 2. Letter of Engagement This is our agreement with you. Please read this carefully and fill in any outstanding items. To avoid delays it is important that both applicants (where credit was jointly held) sign both parts of the form. Please return this with your Letter(s) of Authority as soon as possible. 3. Questionnaire Please complete this to the best of your ability and as accurately as possible as this will help form part of your claim. Please confirm your CURRENT contact information. We will not share your data with anyone without your express permission. Tel: Regulated by the Ministry of Justice in respect of regulated claims management activites. Registration can be viewed at
2 4. 10 SAR Fee If you have enough paperwork to allow us to assess your claim it may not be necessary to request additional information and no fee will be necessary. However if that isn t the case some lenders require payment of a 10 Subject Access Request fee before they will provide us with information. It would therefore speed up the process if you provide us with a cheque for 10 made payable to the lender and NOT to Apollo Claims. In the event your lender does not require this fee we shall return it to you. At the same time as you return your completed Letter(s) of Authority, Letter of Engagement and Questionnaire please also send us as many of the following items as you can. Any paperwork or information you can give us will help us build a case for compensation. Copy of your Payment Protection Insurance policy documents Copy of your Loan/Credit Agreement(s) Copy of any other documents related to your loan or PPI Copy of any letters from your lender What happens next? The same day we receive the completed paperwork listed above we will write to your lender to demand copies of relevant documents. Any questions? If you have any questions about the enclosed documents or any other aspect of the process, please don t hesitate to contact us on We look forward to receiving your completed documents in the next few days. By post or by to Kind regards Lesley Thomas PS: Our service is provided on a No Win No Fee basis, and signing the attached forms places you under no obligation to proceed. Attachments: Letter of Authority Letter of Engagement Questionnaire Tel: Regulated by the Ministry of Justice in respect of regulated claims management activites. Registration can be viewed at
3 Letter of Authority Please complete and print out a separate Letter of Authority for each policy Name of policy holder: Date of birth: / / Name of joint policy holder Address: If applicable Loan Provider e.g. First Plus: Loan agreement or reference number: To whom it may concern This authority relates to this and all previous loans, mortgages credit agreements or dealings of any kind with your company including any information held by you. I/we hereby appoint and grant express authority to Apollo claims Ltd ( the Company ) to consider my/our claim in respect of a mis-sold Payment Protection Insurance Policy or any other Credit Agreement with you, and, if the Company believes the claim has merits, act on my/our behalf to seek compensation. I/we further authorise and insist that as applicable (a) lender(s), (b) provider(s), of the Credit Card, (c) arranger(s) of the PPI, and/or (d) arranger(s) of the Life Assurance Policy and/or (e) holder of information (together the Relevant Parties ) release to the Company any information, whether deemed confidential or otherwise, as may be requested from time to time by the Company, by telephone or in writing (including fax and ), and to do so without delay and debit any applicable fee for supplying such data pursuant to the Data Protection Act, to my account/credit card with you. This Authority extends to any and all outstanding claims in respect of unreasonable or unlawful Credit Card /Bank Charges / Mortgage Charges / a mis-sold Payment Protection Insurance Policy / a mis-sold Life Assurance Policy or any other Credit Agreements, which you are currently processing on my/our behalf. I/we confirm that we have lawfully contracted with the Company and have expressly consented that all communications and payments from you must be made direct to the Company, which will then be forwarded to me/us. Signature of Signature of joint Date: Date: Tel: Regulated by the Ministry of Justice in respect of regulated claims management activites. Registration can be viewed at
4 Letter of Engagement Print Out & Sign This document is a contract between you ( the Client ) and Apollo Claims Ltd, ( the Company ). It clearly sets out our charges and Terms and Conditions. Name of policy holder: Address: Name of joint policy holder: Address: Phone number: address: Date of Birth: Phone number: address: Date of Birth: I/we hereby appoint the Company to act on my/our behalf as my/our sole representative of any claim for compensation in respect of miss-sold, or unfairly charged, financial products I have purchased. I/we shall provide all information required by the Company. I/we shall not enter into any agreements with the lender/seller without first consulting the Company. I/we understand that Solicitors may work with the Company and may commence proceedings against my lender/seller for compensation. The Company makes no representation or warranty to the Client that Compensation will be obtained or in any way guaranteed. The Company reserves the right, at any time, and at its sole discretion, not to pursue a claim for Compensation and will notify the Client in writing in such cases. The Company charges, on a No Win No Fee basis, a fee of 25% plus VAT on all successful claims. For example, on a successful claim of 1,000, the fee would be VAT = , leaving the Client Cancellation of this agreement can be made, in writing, within 14 days of signing this Letter of Engagement. After this date our fees will apply on any offer that is made in writing or verbally to either the Company or the Client. I/we have read, agreed and retained a copy of the terms and conditions. I/we agree, by signing below, to be bound by the terms and conditions and wish the Company to act on my/our behalf. I/we also confirm by signing this document that the Company and any party paying compensation to me/us or for my/our benefit and any panel solicitor instructed on my/our behalf has my/our formal and irrevocable authority to deduct and pay to the Company the fees detailed above and that this authority remains in full force and effect for the purpose of any third parties and that the Company may direct any third party on our behalf to pay the fees set out above. Signature of Signature of joint Date: Date: Tel: Regulated by the Ministry of Justice in respect of regulated claims management activites. Registration can be viewed at
5 Questionnaire Please give as much detail as possible as this will help form the basis of your claim. 1 Title 2 Full Name: 1 st policy holder 2 nd policy holder: (Please include names of all policy holders) 3 Address 4 Phone 5 Mobile number 6 7 Date(s) of birth 1st Applicant 2nd Applicant 8 Have you currently complained to the company involved? If so please give details : 9 Are you currently in IVA, debt management or bankruptcy? 10 Please list any medical conditions at the time you took out the PPI policy : 11 Name of lender / bank 12 Date loan / policy started 13 Amount of loan 14 Has the loan been settled? If yes please give approx date 15 Method of initial contact with the lender ie internet, phone, at home, office Following page; please tick yes or no. If unsure please write unsure next to both boxes.
6 Yes No 1 Were you self-employed or shortly to become self-employed when you took out the policy? If yes go to question 4 2 Were you in employment when you took out the policy? 3 Were you employed in the public services industry, ie medical, teaching, 4 Did you have any other insurance that would have covered your payments? 5 Was it explained to you that the policy was optional? 6 Were your pre-existing medical conditions discussed at point of sale? 7 Were you told you would get a better interest rate if you took out the policy with the loan? 8 Were you made aware of the cost of the premiums of the policy? 9 Was it explained to you that the insurance premium would be added to the loan and you would pay interest on the cost? 10 Some policies are only for 5 years yet the loan is longer, were you led to believe the policy would cover the life of the loan? 11 Would you have reached retirement age during the life of the policy? 12 Were you told you could purchase a policy elsewhere? 13 Were you told, or was it implied, that you would stand a better chance of getting the loan with PPI? 14 Did you already have a PPI with a previous loan that you were paying back with this loan? 15 Were the terms and conditions of the PPI fully explained to you? 16 At the time of sale did the advisor make you aware they were selling PPI? 17 Have you complained about the PPI or tried to cancel your policy and told you were not allowed to? 18 Is the Loan secured on your property? 19 Do you have alternative mechanisms for making a claim? I/We have completed this questionnaire to the best of our knowledge 1st Policy holder signature... Date. Any additional Comments: