A few minutes of your time could earn you thousands.

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1 A few minutes of your time could earn you thousands. Welcome to Maple Leaf Financial Ltd. We are pleased to follow up with your NO WIN, NO FEE Payment Protection Insurance dispute. The enclosed claim pack is all you need to get your claim underway. This is an interactive pack which means you will be able to complete all the details on screen before printing, signing and returning to us. Alternatively, you can print and complete by hand. The paperwork is easy to complete. All you need to do is compete the PPI Questionnaire and the Letter of Authority and provide us with a copy of your credit agreement. Don t worry if you can t find a copy of your agreement, just complete the Request for information form and we will apply for it for you. Lastly, sign our Terms and conditions and your done. It s that easy. Once all the paperwork has been received, we will allocate your claim to our PPI Claims Team, who will immediately begin the claims process of GETTING YOUR MONEY BACK. Post all documents to: Maple Leaf Financial Ltd Maple Leaf Processing Centre The Barn, Islington Lodge Cold Overton Road Langham Rutland LE15 7JG Please call our Processing Centre on if you would like any help in completing these documents or have any further questions. Further information is also available at So why not take a few minutes. You could be owed thousands. Yours Sincerely, Maple Leaf Claims Team Some of our recent successful PPI settlements. 1, from Citi Financial 51, from Lloyds TSB 5, from Egg Banking 5, from Egg Banking 6, from Barclays 11, from Barclays 9, from Lloyds TSB 3, from First Plus 3, from Halifax 19, from First Plus And many more Maple Leaf Financial Ltd. Registered in England. Company No VAT Registration No Regulated by the Ministry of Justice in respect of regulated claims management activities. Ministry of Justice CRM number: Registered Office: Gibbs House, Kennel Ride, Ascot, Berkshire, SL5 7NT Phone:

2 INTRODUCER: REP 1.Terms and Conditions Please complete all sections and read through the terms and conditions before signing. Your name and contact details 2 nd applicant if applicable Surname title title First names(s) Date of birth Address for writing to you Home phone mobile Work Phone Please read through the terms and conditions and if you agree sign, date and return to us. Maple Leaf Financial (MLF) is regulated by the Ministry of Justice in respect of regulated claims management activities; our authorisation number is CRM Terms and Conditions of Engagement Our Fees: 1. We will charge you 25% plus VAT of any compensation recovered for you including any money removed from your loan, before repaying the balance to you. Example based on recovering 1500 for you. Our Fee: 1,500 x 25% = 375 +vat ( 450) You would receive as your compensation. 2. You instruct us to bank any compensation in our client account, deduct our charges and pay the balance to you. 3. If compensation is paid directly to you, you commit to pay 25% (+VAT) of any such payment to Maple Leaf Financial Ltd within five working days of receiving it. 4. If settlement is made in another way i.e. the loan being reduced or written off, then a fee of 25% (plus VAT) of this amount is still payable and will be paid by you within five days of receiving notification that this happened or a request for payment by us. 5. If you withdraw instructions at any time, then you agree to pay our reasonable charges based upon the work that we had done to the point when instructions were cancelled. If we do not consider that we have prospects of success or are unable to pursue this matter further then NO fee will be payable by you. Governing Law This agreement is subject to the laws and jurisdiction of England and Wales. This agreement is a legally binding contract and in signing it you are accepting its terms and conditions. We the undersigned have read and fully understand and accept the above terms and conditions and agree to be bound by them. Client 1 Name: Client 1 Signature: Client 2 Name: Client 2 Signature: Date: In the event of a successful claim your Payment Protection Insurance policy will be cancelled and it is your responsibility to arrange replacement cover if required. If you would like us to recommend an independent financial advisor please tick the box.

3 Terms and Conditions of Engagement Customer copy. Please leave with the customer. Our Fees: 1. We will charge you 25% plus VAT of any compensation recovered for you including any money removed from your loan, before repaying the balance to you. Example based on recovering 1500 for you. Our Fee: 1,500 x 25% = 375 +vat ( 450) You would receive as your compensation. 2. You instruct us to bank any compensation in our client account, deduct our charges and pay the balance to you. 3. If compensation is paid directly to you, you commit to pay 25% (+VAT) of any such payment to Maple Leaf Financial Ltd within five working days of receiving it. 4. If settlement is made in another way i.e. the loan being reduced or written off, then a fee of 25% (plus VAT) of this amount is still payable and will be paid by you within five days of receiving notification that this happened or a request for payment by us. 5. If you withdraw instructions at any time, then you agree to pay our reasonable charges based upon the work that we had done to the point when instructions were cancelled. If we do not consider that we have prospects of success or are unable to pursue this matter further then NO fee will be payable by you. What we expect from you; 1. You agree to provide us with the exclusive authority, to the exclusion even of yourself, to pursue your claim and to enter on your behalf into correspondence and negotiations with your provider company. Unless otherwise agreed in writing by you and us. 2. You agree to provide us promptly with all relevant information and items we request to enable us to pursue your case. This might for example include, requests by us for further authority, information, documents, paperwork or further instructions that we may need. 3. You agree to cooperate with us (including sending to us any correspondence you receive directly from the loan/mortgage provider). 4. You agree to provide us with clear instructions. 5. You agree not to ask us to work in an improper or unreasonable way or to mislead us. 6. You agree to have any cheques payable to Maple Leaf Financial Ltd so we can bank them, or (if the cheque is instead made payable to you but received by us) to pay it into our client account and deduct our fees and send to you the balance within five working days. 7. You agree, having read our terms and conditions and returned the Letter of Authority to let us act on your behalf and to be bound by these Terms and Conditions of Engagement for such a period as to allow us the time to assess and if reasonably possible, complete any Claim. 8. You agree to indemnify us against any and all actions, claims, costs, damages, demands, expenses, liabilities, losses and proceedings directly or indirectly incurred or which are brought against us if you have acted fraudulently, been negligent or breached your agreement. We shall not be held responsible for any action taken by your financial institution as a result of any claim made on your behalf. 9. You agree by signing and returning the Letter of Authority to answer all questions openly and honestly and to declare any incidence of fraudulent activity or past criminal activity which may have an effect on this claim. Failure to do so may render this agreement invalid and the client will then be liable to any costs involved. 10. You agree to promptly inform us of any relevant matters affecting the claim, such as direct contact from your insurer, provider, loan or credit-card Company, debt collector and the like. 11. You agree to pay the Company directly where the issuing company requests a fee to produce duplicate policy documents or administer this claim. 12. You are aware that you may pursue this claim with the Company or the Financial Ombudsman Service yourself, instead of using our services. 13. You agree to read all of our terms and conditions and to sign to say that you have understood them. What Maple Leaf Financial will do for you: 1. We will assess your credit card/loan/mortgage agreement and any Accident, Sickness and Unemployment (ASU) or Payment Protection Policy (PPI) and, if appropriate, pursue on your behalf, a claim for compensation under any relevant law. 2. We will provide this service on a "Contingency Fee" basis. A "Contingency Fee" is a fee that is only charged if compensation is recovered and is assessed on an agreed percentage of the amount recovered. 3. We will rely on information and documents provided by you as being correct, true, accurate and complete. We will not check such information except where we are under legal obligation to do so. 4. We will assist you in completing all or part of our application, and/or any subsequent forms, if necessary. 5. We will use our best endeavours to ensure that you obtain the maximum Compensation for any Claims which are pursued. 6. We reserve the right to use our judgment and decide at any time whether to accept any offers made. 7. We will promptly notify you if the Claim will not be pursued. We have sole discretion in deciding to proceed or not with the Claim at any time during the claims process and we will act reasonably in this decision. 8. We will communicate all decisions along with any progress to the client in a timely manner. 9. We will promptly notify you of the outcome of any Claims. 10. We will forward to you the monies agreed in settlement of your claim as soon as possible after the deduction of our agreed Fee as described in 'Our Fees'. 11. We will preserve your confidentiality, including your personal information (even after the event) apart from expressly or implicitly authorised to do so including where disclosure is made following your request or with your consent in relation to pursuing either the claim or required by law. 12. We will if appropriate, organise for a solicitor to pursue a claim on your behalf for the recovery of your losses arising out of mis-selling of any PPI policy that you provide details for. What Maple Leaf Financial will NOT do for you: 1. We will NOT advise you to pursue a claim that in our opinion has no realistic chance of success, or where the amount at issue does not in our opinion justify the likely work involved and we reserve the right to cancel this agreement if we form this opinion. 2. We will NOT advise you to accept an offer that we consider inadequate or to reject an offer that we consider to be reasonable. 3. We will NOT give or offer you any financial advice. 4. We will NOT advise you to seek alternative Payment Protection Insurance in anticipation of its cancellation, but you may consider this to be a prudent step to take. 5. We will NOT take steps to remove any negative credit entry that your Insurer/Lender may have registered against your name. 6. We will NOT accept liability for any rejected or unsuccessful claims or the amount of compensation or refund paid to you. Cancellation and Complaints: a) You have a 14 day Cooling off Period, from the date of signing the declaration, in which you can cancel this agreement. b) All cancellations must be made in writing to: Compliance Officer, Maple Leaf Financial Ltd, Gibbs House, Kennel Ride, Berkshire, SL5 7NT c) Should you cancel this agreement for any reason outside the 14 day cooling-off period from the date of signing the declaration, you may be required to pay MLF the minimum administrative set-up fee of VAT. d) If you are unhappy with our service, conduct or decision making you should write to the Complaints Officer at the address above Data Protection 1. You will offer any data required, and to the best of your knowledge this data shall be truthful. 2. MLF shall store and use this data for the purposes or this claim and where instructed to do so pass the data on to any of its representatives. 3. The client can at anytime contact MLF and request details of where and how any data is stored. 4. MLF might offer this data to a Court of Law or Law Enforcement Officer from any number of agencies should they be required to do so. Maple Leaf Financial Ltd. Registered in England. Company No VAT Registration No Regulated by the Ministry of Justice in respect of regulated claims management activities. Ministry of Justice CRM number: Registered office: Gibbs House, Kennel Ride, Ascot, Berkshire, SL5 7NT Phone:

4 Please leave with the customer Mis-sold PPI Frequently Asked Questions If you've taken out a loan or credit card, it's likely you would have been offered PPI with it. This is a form of insurance designed to cover your repayments for a year in the event of an accident, sickness or unemployment. PPI itself isn't a bad product, but it's been widely mis-sold with millions of loans and credit cards, leaving many paying huge amounts of money for potentially worthless cover. What can I claim on? You can claim on PPI - Single Premium Policies. This type of policy is paid for in full and upfront to the insurance company at the beginning of the policy. Most loan companies will finance the full cost of the policy by adding the cost onto your loan. They forget to tell you that you will also be paying interest on that amount at the loan interest rate for the full term of the loan. You can also claim on the monthly PPI premiums that have been added to your credit card. Have I been Mis-Sold? The real profit from selling loans often doesn't come from the products themselves, but from the insurance sold alongside. However, just because you have PPI on your loans or credit card, it does not entitle you automatically to compensation. Nevertheless, in many cases the protection wasn t sought or desired and many customers don t even know they have it. The advisor who sold you the insurance is responsible to ensure you both understood the terms of any PPI and that the policy was appropriate for you. You may have been told that the insurance was compulsory it isn't, and that alone counts as mis-selling or you may have been told or led to believe that you wouldn t get the loan without taking the insurance. Plus, the selfemployed, unemployed, retired and those with pre-existing medical conditions, or those who were covered elsewhere, have all commonly been sold unnecessary policies. What is the service you provide? We will work with you to ensure that you get the correct settlement or refund and any and all fair compensation that may be due to you as a result of mis-selling. We will deal directly with your provider, be it a bank or insurance company and neither we nor our specialist claims team will be fobbed off by them at any stage. If their offer is too low or derogatory and they won t take us seriously we will challenge them on your behalf. There will be little required from yourself by way of input. What compensation will I receive? Our primary goal is to put you back in the positions you would of been if you had not taken the PPI in the first place. Your claim will typically result in the recovery of the whole of the PPI premium that has been added to your loan or credit card, PLUS the interest, PLUS in some cases statutory interest. We would also expect any PPI remaining in your loan to be removed. Can I still claim if I no longer have the policy or the agreement is repaid? Yes, even if the policy is no longer in place and the loan or credit card has been repaid, if you feel you were missold, you can still make a claim for compensation and a refund of the premiums paid. You might have had a loan and then consolidated this loan or other borrowings into a single new loan. You can make a claim on all the old loans not just the current loan. Can t I just cancel the policy myself? Yes of course you can. However, cancelling a single premium policy can be challenging as typically these policies offer very little in the way of a refund. The insurance company s typical answer is that all the risk is in the early years and therefore the refund may be very small and disproportionate. You can cancel monthly PPI premiums added to your credit card at any time. Can I do this myself? Yes you can. It may be time consuming and some claimants find the process intimidating. You will need to calculate all the premiums and interest yourself to ensure you are getting a correct settlement. When you use our service, we do all the work for you. How much does it cost? There are no upfront charges. We will charge you 25% plus VAT of any compensation recovered for you including any money removed from your loan. You have a 14 day Cooling off Period from the date of signing our terms and conditions, in which you can cancel this agreement. How far back can I go? The FSA commenced regulation of PPI sales in January However, the Financial Ombudsman Service will still look at cases before 2005 and will apply the various codes that were in place at the time from the insurance and banking industry. There are however some exceptions to this rule, in particular for non-high street bank lenders. Please be aware that under the Data Protection Act, a lender only has to keep your paperwork for 6 years once you have paid off your loan or credit card. How long does it take? This will vary from Lender to Lender but on average 2 to 4 months, although some claims can be much quicker than this. If we then have to send your claim to the Financial Ombudsman Service (FOS) or the Financial Service Compensation Scheme (FSCS) then it may take 8-9 months. What should I do if my lender contacts me directly. If you receive any correspondence directly from your lender please inform us and forward the documents to us as soon as possible. Please do not accept any offer of settlement sent to you directly from the lender without first seeking advice from us. This is very important as we are then able to ensure you receive a complete payout including the interest and compensation you are entitled to. Important. Please be aware that as part of the claims process your PPI policy will be cancelled and you will no longer be covered. We suggest you speak to an independent IFA who will advise you of appropriate insurances that are suitable for your needs. Contact Details Postal Address: Maple Leaf Financial Ltd Maple Claims Processing Centre The Barn, Islington Lodge Cold Overton Road Langham, Rutland LE15 7JG Ph: Fax: Registered Office: Gibbs House, Kennel Ride Ascot, SL5 7NT Maple Leaf Financial Limited is a UK-registered Limited Company. Registration Number Maple Leaf Financial Ltd is authorised and regulated by the Ministry of Justice. Our CRM Registration Number is recorded on the Ministry Of Justice website at

5 PPI Questionnaire - Complete one Questionnaire per PPI claim. Please complete the questionnaire as accurately as possible. Your answers will form the basis of your claim against your lender. Lender Account number PPI policy number (if known) Date agreement started: Did the PPI provide either single cover (to cover just you) or joint cover (to cover you and your partner)? Single Cover Joint Cover Don t know What was the Payment Protection Insurance sold to cover you for? Personal Loan Business Loan Overdraft Credit Card / Store Card Mortgage Car Finance Home Improvement Loan Total loan amount or average credit card balance: PPI Amount: How long was the loan taken out for? How much is the monthly payment? Are you up to date with the payments? Yes No Monthly cost of PPI (if known) Is this agreement currently part of an IVA, Debt Management Programme or been sold to a Debt company? Yes No If Yes, Please explain. What did you borrow the money for (or take the credit) for? For example to purchase a car, for home improvements, for everyday spending or to pay off other debts. How was the insurance sold to you? In Branch By Post Over the telephone You were given a leaflet to fill in Over the internet In your own home Car Showroom etc Who arranged the loan for you? Lender Broker Other third party What is the current situation with the Insurance? The insurance is still running The insurance was cancelled early. If so, confirm cancellation date The loan was paid off early and therefore the insurance ended. If so, confirm cancellation date The insurance ended when the loan was completed or when the credit card account was closed. Have you tried to claim on the policy and been refused? Yes No If Yes, Please explain.

6 Have you successfully claimed on the policy? Yes No If Yes, how much have you been paid? Have you previously complained to the Policy Provider? If yes, please provide copies of your complaint and the firm s response. Yes No At the time you took out the insurance what was your employment status? Yourself Partner Employed Self Employed Not working/unpaid work Contract/temporary worker Retired Other such as government worker What was your occupation at the time? Employed Self Employed Not working/unpaid work Contract/temporary worker Retired Other such as government worker What is your occupation now? Did you have any other means of making your repayments if you were unable to work through sickness, accident or unemployment? Yes No If Yes, Please give details. Yes No Yes No Did the lender or broker check your circumstances before recommending the PPI? Yes No Did you actually request PPI? Yes No If no, was it added anyway without your permission? Yes No Was the PPI Optional? If this was the case was that made clear to you? Yes No Did you believe that you wouldn t get the loan/credit card without taking the PPI? Yes No Were you told PPI would help you get the loan/credit card? Yes No Were the costs, benefits and terms of the insurance explained to you in detail? Yes No Did you know you could get PPI elsewhere? Yes No Did your advisor explain to you about any significant exclusions included within the policy wording? For example, the exclusion of any pre-existing medical conditions. Yes No Were you asked about your medical history? Yes No At the time you took out the policy did you or your partner have any pre-existing health problems or were you registered as disabled?

7 This section is for loans only. (Not applicable to credit cards.) Yes No Upon taking out the loan was it disclosed by your advisor that the premium was payable as an upfront cost? Eg. As one single payment. Yes No Was it clearly explained to you that the PPI was to be added to your loan and therefore you would be charged interest on top of it? Yes No Single premium PPI normally only lasts for 60 months (5 years). If your finance agreement N/A was for longer than 5 years, did your adviser spell out clearly that the PPI cover would stop before you had finished making your repayments on the agreement and that you would have to continue to pay additional interest on the insurance premium, even after the insurance expired. Yes No Were you told the full and monthly cost of your PPI? Yes No Were you just given a monthly cost for your PPI? Yes No Were you given two quotes, one with PPI and one without? Yes No Were you aware that you were applying for 2 loans. The first for the loan amount and the second for the PPI? Yes No As a result of any of the above concerns, looking back, were you able to make an informed decision as to whether this insurance was appropriate for you? Please tell us why you are now unhappy with the insurance and why you should have your money back? Applicant 1 Name: Applicant 2 Name: Signature Signature Date:

8 Letter of Authority Complete one Letter of Authority per PPI agreement. This is an authority and instruction to act on behalf of the client(s) and to provide information to Maple Leaf Financial Ltd. Lender: Account number To whom it may concern: Please take this letter as my/our instruction to you, the credit provider/insurer/broker/bank, to deal directly with Maple Leaf Financial Ltd or its agents in respect of my claim against you and the recovery of my/our money and to provide them with any information they request including the provision of full records in relation to my Credit Agreement. I/we hereby authorise Maple Leaf Financial Ltd or its agents to act on my/our behalf as my/our sole claims management company in the handling of the claim and recovery of monies in relation to mis-sold payment protection/unenforceable regulated Credit Agreements/unauthorised charges or any other financial matter and/or full authority to refer the Company s actions to the Financial Ombudsman Service if this is believed to be in my/our best interest. I/we give Maple Leaf Financial Ltd full authority to issue proceedings directly or to instruct a firm of solicitors to act and or issue proceedings in relation to this claim. In the event that Maple Leaf Financial Ltd or its agents need to contact a third party to progress the claims management any further for any reason I/we hereby give my/our authority and consent for the third party to provide Maple Leaf Financial Ltd with any information they request and may require to pursue my case and or my/our money. I/we have read and accept Maple Leaf Financial Ltd terms and give them full authority to handle my case exclusively and directly against the credit provider/insurer/bank and recover money owed to me/us on my/our behalf. Your Name and Contact Details 2 nd Applicant if applicable Surname First names(s) Date of birth Address Signature Date : Maple Leaf Financial Ltd. Registered in England. Company No VAT Registration No Regulated by the Ministry of Justice in respect of regulated claims management activities. Ministry of Justice CRM number: Registered Office: Gibbs House, Kennel Ride, Ascot, Berkshire, SL5 7NT Phone: Fax:

9 Request for Information Only complete this if you cannot provide a copy of your loan agreement. For Credit Cards we only require 1 statement showing that PPI has been applied. If your loan agreement is still active you will need to include a cheque made out to the lender for 1. If your loan agreement is paid off and the account is closed you will need to include a cheque made out to the lender for 10. This is an authority and instruction to act on behalf of the client(s) and to provide information to Maple Leaf Financial Ltd or its agents. Lender: Account number: To whom it may concern: Please take this letter as my/our instruction to you, the credit provider/insurer/broker/bank, to deal directly with Maple Leaf Financial Ltd and to provide them with any information they request including the provision of full records in relation to my Credit Agreement. I/we hereby authorise Maple Leaf Financial Ltd to act on my/our behalf as my/our sole claims management company in the handling of the claim and recovery of monies in relation to mis-sold payment protection/unenforceable regulated Credit Agreements/unauthorised charges or any other financial matter and/or full authority to refer the Company s actions to the Financial Ombudsman Service if this is believed to be in my/our best interest. I/we give Maple Leaf Financial Ltd full authority to issue proceedings directly or to instruct a firm of solicitors to act and or issue proceedings in relation to this claim. In the event that Maple Leaf Financial Ltd need to contact a third party to progress the claims management any further for any reason I/we hereby give my/our authority and consent for the third party to provide Maple Leaf Financial Ltd with any information they request and may require to pursue my case and or my/our money. I/we have read and accept Maple Leaf Financial Ltd terms and give them full authority to handle my case exclusively and directly against the credit provider/insurer/bank and recover money owed to me/us on my/our behalf. SAR Request I/we understand that you currently hold details of my personal and financial information within your internal record systems with regard to personal loan accounts, credit accounts and /or bank accounts. Please supply me with a complete list of transaction and charges relating to my history with your organisation, including loans, payment protection insurance and other products. Alternatively a complete set of statements for the account or associated accounts is acceptable. I would be grateful if you would provide the following for all accounts or associated accounts I have held with your organisation: I enclose a cheque in the sum of 10 to cover your fee. If you are unable to deal with this request, you should immediately forward it to the person within your organisation responsible for data protection. Section 77 Request. I/we instruct the creditor to supply Maple Leaf Financial Ltd with a copy of the above regulated Credit Agreement, including any document referred to therein and statement of account under the legislation contained within Section 77 and 78 of the Consumer Credit Act I enclose the statutory fee of 1.00 as required by this request. Failure to comply with this request is a criminal offence under the Consumer Credit Act Under 189 of the Consumer Credit Act 1974 you are obliged to provide these documents whether you are the original creditor or not. I/we request that you release these documents as requested to Maple Leaf Financial Ltd or its agents as outlined under the prescribed timescales. Surname First names(s) Date of birth Address Signature: Date: Maple Leaf Financial Ltd. Registered in England. Company No VAT Registration No Regulated by the Ministry of Justice in respect of regulated claims management activities. Ministry of Justice CRM number: Registered Office: Gibbs House, Kennel Ride, Ascot, Berkshire, SL5 7NT Phone: Fax:

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