Supported by Lifeline benefit. A government sponsored program.

Transcription

1 ot a Lifeline supported benefit. Provided by entouch Wireless. Supported by Lifeline benefit. A government sponsored program. Supported by Lifeline benefit. A government sponsored program. Supported by Federal Lifeline benefit and California LifeLine benefit. Government sponsored programs. YOU MAY BE ELIGIBLE FOR THIS BEEFIT IF YOU PARTICIPATE I: CAL-FRESH MEDI-CAL FREE LUCH SECTIO 8 SSI OR MEET ICOME REQUIREMETS entouch Wireless will provide a FREE PHOE (ot a Lifeline supported benefit) # CALL OW! PLEASE OTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. etwork coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings,etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone CA EnTouch Flyer indd 1 English Flyer 8.5 x 11 English Poster 11 x 17 3/4/15 2:55 PM

2 PHOE MIUTES! ETOUCH WIRELESS WILL PROVIDE A FREE PHOE. SUPPORTED BY FEDERAL LIFELIE AD CALIFORIA LIFELIE BEEFIT. GOVERMET SPOSORED PROGRAMS. PLEASE OTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. etwork coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone. EED MORE? Add more talk, text or data to any phone with Airfair Sun Wall Banners - 12 x 32

3 BEEFITS ARE SUBJECT TO CALIFORIA LIFELIE RULES AD REGULATIOS. IF YOU HAVE A COMPLAIT THAT IS USETTLED AFTER WORKIG WITH CUSTOMER SERVICE, YOU MAY COTACT: California Public Utilities Commission Consumer Affairs 55 Van ess Avenue San Francisco, CA 9412 Toll Free: PLEASE OTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. etwork coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone PUC Contact Flyer 8.5 x 11

4 California LifeLine Program Rules To enroll in the California LifeLine program you need to comply with these rules. The California LifeLine Administrator retains complete authority over consumer approvals and denials for program participation. The information is used to certify with the Federal Communications Commission and the California Public Utilities Commission that you are participating in the program with us. California LifeLine Service Disclosure California LifeLine is a government assistance program and willfully making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment or being barred from the program. Only one California LifeLine benefit is available per household. A household is defined, for purposes of the program as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one per household limitation constitutes a violation of the Federal Communications Commission s rules and will result in your de-enrollment from the program. Califonia LifeLine service is a non-transferable benefit and you may not transfer this benefit to any other person, regardless if they qualify for the program. Certifications: I participate in the following public assistance programs: Cal-Fresh Supplemental Security Income (SSI) Low-Income Home & Energy Assistance (LIHEAP) Section 8 Federal Public Housing Assistance ational School Lunch Program (SL) (Free Program Only) Welfare-To-Work (WTW) Food Distribution Program on Indian Reservations Tribally Administered TAF Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs) California Work Opportunity and Responsibility to Kids (CalWORKs) Medicaid aka Medi-Cal Temporary Assistance for eedy Families (TAF) Greater Avenues for Independence (GAI) Women, Infant & Children (WIC) Bureau of Indian Affairs General Assistance Tribally Administered Head Start (meeting the income qualifications of Head Start) My household income is at or below the California LifeLine Household Income Eligibility Limitations. I provided documentation confirming my household income level. California LifeLine Household Income Eligibility Limitations 1-2 Members 3 Members 4 Members Each Additional Member Annual Income Limits 25,5 29,7 35,9 6,2 I acknowledge and consent to entouch Wireless divulging my name, telephone number, address, date of birth, last four digits of SS or Tribal ID, amount of support being sought, means of qualification for support, and dates of service initiation and termination to the California LifeLine Administration (Administrator for the LifeLine program), Universal Service Administrative Company and/or their agents for the purpose of verifying that the subscriber does not receive more than one California LifeLine benefit. I meet the income-based or program-based eligibility criteria for receiving California LifeLine service and have provided documentation of eligibility if required to do so. I understand that California LifeLine is a government benefit program, and that willfully making false statements in order to obtain one or both of these benefits can be punished by fine or imprisonment or I may be barred from the programs. My household will receive no more than one California LifeLine-supported service. California LifeLine service is available for only one subscription per household. A household is defined, for purposes of the LifeLine programs, as any individual or group of individuals who live together at the same address and share income and expenses. A household is not permitted to receive LifeLine benefits from multiple providers. I understand that I must notify entouch Wireless and provide my new address within days of moving. I understand and acknowledge that the service address I provided on the California LifeLine application is my principal residence. I understand and acknowledge that I am not claimed as a dependent on another person s tax return. If I do not have a permanent address and have supplied instead a temporary address above, I understand that entouch Wireless will attempt to verify every 9 days that I continue to rely on that address, and that I must notify entouch Wireless within days of my new address after moving. If I do not respond to entouch Wireless address verification attempts within days, I understand that I may be de-enrolled from entouch Wireless Lifeline service. I understand that I must notify entouch Wireless within days if (1) I cease to participate in a federal or state qualifying program or my annual household income exceeds the income based limitations; (2) I receive more than one California LifeLine-supported service; or (3) Another member of my household is receiving a California LifeLine benefit or (4) I for any other reason no longer satisfy the criteria for receiving California LifeLine support. I understand that I will be subject to penalties if I fail to follow this notification requirement, including being de-enrolled from the California LifeLine programs. I understand and acknowledge that California LifeLine service is a non-transferable benefit and that I may not transfer my service to any other individual, including another low-income consumer. I acknowledge that I will be required to renew/re-certify my eligibility for California LifeLine benefits annually, and I may be required to renew/re-certify my continued eligibility for California LifeLine at any time, and that failure to do so will result in the termination of my California LifeLine benefits. I hereby authorize entouch Wireless to send text messages to my entouch Wireless provided wireless number about my California LifeLine benefit. Text messages sent by entouch Wireless will not decrement my available wireless minutes or texts. Standard voice, data and text rates will apply to all messages to and from anyone other than entouch Wireless. I acknowledge I must attest under penalty of perjury that the information herein is true and correct to the best of my knowledge entouch One Sheet 8.5 x 11 - Page 1

5 California LifeLine is a government assistance program. You can receive a discount on your phone service. California LifeLine Products Cost Units* Data Rollover Days FREE 11 FREE with Data 11 1MB 2 ULTD 1MB ULTD ULTD *1 Unit = 1 Text or 1 Voice Minute ** Additional Top Up Plans Data Top Up Plans ** ** Cost Units Data Rollover Days 5 1 1MB 5MB *Top Up at Retail or Call 611 for Unlimited Products. ot a LifeLine-supported benefit. price talk/text units DATA unlimited talk & text 1mb 5mb 1mb unlimited days 1 UIT = 1 TEXT OR 1 VOICE MIUTE Rates are subject to change without notice. * California LifeLine plans. * * Find your local retail locations including: PLEASE OTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. etwork coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone. For the complete Terms of Service ask a local representative, go to entouchwireless.com or call Customer Service at or dial 611 free from your LifeLine phone. entouch One Sheet 8.5 x 11 - Page 2

6 WAT MORE? price talk/text units DATA unlimited talk & text 1mb 5mb 1mb unlimited days * * 1 UIT = 1 TEXT OR 1 VOICE MIUTE Rates are subject to change without notice. * California LifeLine plans. PLEASE OTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. etwork coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone. LOCATIOS WHERE YOU CA TOP UP WITH AIRFAIR: Call Customer Service to Top Up: Find your local retail locations including: Airfair Top Up Poster 11 x 17

7 Terms of Service - Summary California LifeLine is a government assistance program. You can receive a discounts on your phone service. Terms of Service for Communication Services - Effective as of August 214 until replaced. The Terms of Service are part of your agreement with entouch Wireless for Mobile Services. Use of Services and Equipment: Services and equipment may not be used for any unlawful, fraudulent or abusive purpose. entouch Wireless service is for personal use only. Phone umber: We assign telephone numbers and other personal identifiers in connection with the Services. You do not have any property right to your phone number. It may be changed or reassigned. Phones and Other Equipment: The only warranties on the refurbished or overstock phones or other equipment are any limited warranties extended by the manufacturers. Lost or Stolen Equipment: If your phone or other equipment is lost or stolen, you must notify us by calling entouch Wireless Customer Service. You are responsible for all charges for Services provided to the umber for the lost or stolen equipment. We will deactivate Services to the umber upon notification to us of any loss or theft. If the equipment is later found, we may require that you exchange it for another phone or other equipment before we reactivate Services (if we do reactivate Services), as well as require you to pay a reactivation or replacement fee of 25.. Service, Prepaid Services: Upon certification of eligibility, and continuing eligibility, you will receive free voice services. This positive account balance will be applied every days on the anniversary of your service activation. You must maintain an ACTIVE ACCOUT every 6 days: by having usage (inbound or outbound); by buying additional product; or by responding affirmatively to our queries regarding your desire to continue to receive services. Misuse of Service: You have certified your eligibility to receive free services under the State of California LifeLine program. If your eligibility to participate in this program changes, you agree to immediately notify entouch Wireless at You agree not to use the service or modify your handset in any fraudulent, unlawful, harassing, or abusive purpose, or in such a way as to create damage or risk to our business. Exchange Policy: Defective handsets or other defective equipment provided at no cost to you may be eligible for exchange. To exchange a defective handset, please call Customer Service at to obtain a Return Authorization and shipping instructions. Concerns, Complaints or Disputes: If you have questions, concerns, comments or complaints, please contact entouch Wireless at or call Customer Care by dialing 611 from your cell phone (does not use your benefit minutes) or dialing from another phone. If you are not satisfied you may contact the California Public Utilities Commission Consumer Affairs Division at Termination of Access: entouch Wireless may terminate your access without notice, for any conduct that entouch Wireless, in its sole discretion, believes to be harmful: to individual users; to entouch Wireless or any of its affiliates; to any rights of entouch Wireless or any third party; or that violate applicable laws. California LifeLine Programs: California LifeLine Products Data Top Up Plans Cost Units* Data Rollover Days Cost Units Data Rollover Days FREE FREE with Data ULTD 1MB 1MB ULTD ULTD *1 Unit = 1 Text or 1 Voice Minute ** Additional Top Up Plans ** ** 5 1 1MB 5MB A monthly top-up needs to be applied. Purchase at retail locations, by calling Customer Service or by dialing 611 from your LifeLine phone. PLEASE OTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. etwork coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone Terms of Service Poster 11 x 17

8 CALIFORIA LIFELIE DISCLOSURES YOU WILL HAVE TO COMPLY WITH THE DISCLOSURES BELOW TO RECEIVE YOUR CALIFORIA LIFELIE BEEFIT PLEASE OTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. etwork coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone. I acknowledge and consent to entouch Wireless divulging my name, telephone number, address, date of birth, last four digits of SS or Tribal ID, amount of support being sought, means of qualification for support, and dates of service initiation and termination to the California LifeLine Administration (Administrator for the LifeLine program), Universal Service Administrative Company and/or their agents for the purpose of verifying that the subscriber does not receive more than one LifeLine benefit. I meet the income-based or program-based eligibility criteria for receiving California LifeLine service and have provided documentation of eligibility if required to do so. I understand that LifeLine is a California government benefit program, and that willfully making false statements in order to obtain one or both of these benefits can be punished by fine or imprisonment or I may be barred from the programs. My household will receive no more than one California LifeLine supported service at the same time. California LifeLine service is available for only one subscription per household. A household is defined, for purposes of the California LifeLine programs, as any individual or group of individuals who live together at the same address and share income and expenses. A household is not permitted to receive California LifeLine benefits from multiple providers at the same time. I understand that I must notify entouch Wireless and provide my new address within days of moving. I understand and acknowledge that the service address I provided on the California LifeLine application is my principal residence. I understand and acknowledge that I am not claimed as a dependent on another person s tax return. If I do not have a permanent address and have supplied instead a temporary address above, I understand that entouch Wireless will attempt to verify every 9 days that I continue to rely on that address, and that I must notify entouch Wireless within days of my new address after moving. If I do not respond to entouch Wireless address verification attempts within days, I understand that I may be de-enrolled from entouch Wireless California LifeLine service. I understand that I must notify entouch Wireless within days if (1) I cease to participate in a California LifeLine qualifying program or my annual household income exceeds the income based limitations; (2) I receive more than one California LifeLine-supported service; or (3) Another member of my household is receiving a LifeLine benefit or (4) I for any other reason no longer satisfy the criteria for receiving California LifeLine support. I understand that I will be subject to penalties if I fail to follow this notification requirement, including being de-enrolled from the California LifeLine programs. I understand and acknowledge that California LifeLine service is a non-transferable benefit and that I may not transfer my service to any other individual, including another low-income consumer. I acknowledge that I will be required to renew/re-certify my eligibility for California LifeLine benefits annually, and I may be required to renew/re-certify my continued eligibility for California LifeLine at any time, and that failure to do so will result in the termination of my California LifeLine benefits. I hereby authorize entouch Wireless to send text messages to my EnTouch provided wireless number about my California LifeLine benefit. Text messages sent by entouch Wireless will not decrement my available wireless minutes or texts. Standard voice, data and text rates will apply to all messages to and from anyone other than entouch Wireless. I acknowledge I must attest under penalty of perjury that the information herein is true and correct to the best of my knowledge Disclosures Poster 11 x 17

9 Eligibility Requirements California LifeLine is a government sponsored benefit. You can receive discounts on your phone service. PLEASE OTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. etwork coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone. 1) You, or one of your dependents, participates in one of these programs: Cal-Fresh Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs) Supplemental Security Income (SSI) Low-Income Home & Energy Assistance (LIHEAP) Section 8 Federal Public Housing Assistance ational School Lunch Program (SL) (Free Program Only) Welfare-To-Work (WTW) Food Distribution Program on Indian Reservations Tribally Administered TAF 2) If I am not in qualifying program, I may participate if income qualified. My household income is at or below the California LifeLine Household Income Eligibility Limitations. I provided documentation confirming my household income level. California LifeLine Household Income Eligibility Limitations 1-2 Members Annual Income Limits 25,5 California Work Opportunity and Responsibility to Kids (CalWORKs) Medicaid aka Medi-Cal Temporary Assistance for eedy Families (TAF) Greater Avenues for Independence (GAI) Women, Infant & Children (WIC) Bureau of Indian Affairs General Assistance Tribally Administered Head Start (meeting the income qualifications of Head Start) 3 Members 29,7 4 Members 35,9 Each Additional Member 6,2 3) Limit 1 benefit per household. One California LifeLine program (wireline or wireless) per household. Household is defined as an individual or group of individuals living together at the same address as one economic unit. 4) Must have valid physical address. otify us immediately of any change of address by calling customer service. The service address you provide on the California LifeLine application is your principal residence. 5) Cannot choose phone model or phone number. You are not able to choose the free handset, trade free handsets, or choose the phone number on the free handset. 6) Keep Active: Use your phone every 6 days to keep your California LifeLine benefit active. 7) Must be truthful in application process. WARIG: If you make false statements to gain benefits, you can be punished by fine or imprisonment or you can be barred from the program. 8) Complete the application. Personal documents required. Complete the application truthfully & accurately. For California LifeLine you cannot be claimed as a dependent on another persons tax return. Documentation for application process: Proof of identity (i.e., Government Issued ID). Program eligibility documentation: Current statement of benefits from qualifying program, notice letter of participation, program document (i.e., SSI card), Income eligibility documents (i.e., tax return, paycheck stub, VA benefit statements). 9) Renew/Recertify annually that you remain eligible for the benefits. Once you receive the benefit, you must complete the annual renewal/recertification process Eligibility Flyer 8.5 x 11

10 Stay in touch with your family, your community! entouch /6 Second Radio Script FREE WIRELESS PHOE FOR CALIFORIA RESIDETS! Get a free phone and free monthly minutes from EnTouch Wireless! Bring your government-issued photo ID and government-assistance identification card to {Location - Time - Date}. To learn more about the California Lifeline free phone service, go to entouchwireless.com. (Fast Talk - below) Lifeline is a government assistance program. entouch Wireless is an approved California LifeLine Program provider. You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. etwork coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone. Powered by Boomerang Wireless. Radio Script

11 YOU WILL EED: YOU WILL OT QUALIFY FOR A FREE PHOE IF YOU DO OT HAVE THESE DOCUMETS. 1 GOVERMET ISSUED PHOTO ID DRIVERS LICESE TRIBAL ID 2 3 SAMPLE PROGRAM ELIGIBILITY DOCUMET SAMPLE GOVERMET ID UMBER SAMPLE MEDICAID CARD SAP CARD FREE LUCH PUBLIC HOUSIG VOUCHER SSI CARD LAST 4 UMBERS OF SOCIAL SECURITY # OR TRIBAL ID # Questions? You Will eed Poster 11 x 17

12 Abbreviated Terms of Service for Communication Services Effective as of 8/14 until replaced. The Terms of Service are part of your agreement with entouch Wireless for Mobile Services. Use of Services and Equipment: Services and equipment may not be used for any unlawful, fraudulent or abusive purpose. entouch Wireless service is for personal use only. Phone umber: We assign telephone numbers and other personal identifiers in connection with the Services. You do not have any property right to your phone number. It may be changed or reassigned. Phones and Other Equipment: The only warranties on the refurbished or overstock phones or other equipment are any limited warranties extended by the manufacturers. Lost or Stolen Equipment: If your phone or other equipment is lost or stolen, you must notify us by calling entouch Wireless Customer Service. You are responsible for all charges for Services provided to the umber for the lost or stolen equipment. We will deactivate Services to the umber upon notification to us of any loss or theft. If the equipment is later found, we may require that you exchange it for another phone or other equipment before we reactivate Services (if we do reactivate Services), as well as require you to pay a reactivation or replacement fee of 25.. Service, Prepaid Services: Upon certification of eligibility, and continuing eligibility, you will receive free voice services. This positive account balance will be applied every days on the anniversary of your service activation. You must maintain an ACTIVE ACCOUT every 6 days: by having usage (inbound or outbound); by buying additional product; or by responding affirmatively to our queries regarding your desire to continue to receive services. Misuse of Service: You have certified your eligibility to receive free services under the California LifeLine program. If your eligibility to participate in programs changes, you agree to immediately notify entouch Wireless at You are required to renew/ re-certify annually. You agree not to use the service or modify your handset in any fraudulent, unlawful, harassing, or abusive purpose, or in such a way as to create damage or risk to our business. Exchange Policy: Defective handsets or other defective equipment provided at no cost to you may be eligible for exchange. To exchange a defective handset, please call Customer Service at to obtain a Return Authorization and shipping instructions. Concerns, Complaints or Disputes: If you have questions, concerns, comments or complaints, please contact entouch Wireless at or call Customer Care by dialing 611 from your cell phone (does not use your minutes) or dialing from another phone. Termination of Access: entouch Wireless may terminate your access without notice, for any conduct that entouch Wireless, in its sole discretion, believes to be harmful: to individual users; to entouch Wireless or any of its affiliates; to any rights of entouch Wireless or any third party; or that violate applicable laws. Annual Renewal/Recertification: You must renew/re-certify annually that you are eligible to receive the benefit(s). For a complete list of Terms & Conditions visit. State Commission Contact: For unresolved questions or complaints you may contact the applicable state commission or contact. California Public Utilities Commission Consumer Affairs 55 Van ess Avenue San Francisco, CA 9412 Toll Free: Lifeline is a government assistance program. entouch Wireless is an approved California LifeLine Program provider. PLEASE OTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. Welcome to entouch! You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. etwork coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings, etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone save this information! Phone #: My ES: Anniversary Date*: *Your minutes will be added every days from this date. *Sus minutos estaran agregados cada dias desde esta fecha. What happens now? What should I do when I receive notification of California LifeLine approval? Activate your phone by dialing 611. What features come with my phone? You will have excellent coverage with national wireless networks. Free 411 calls. Voic , Call Forwarding, Three Way Calling, Data Enabled & other features. What do I receive with my service? You will receive your free handset that is loaded monthly with your minutes. Every days after your activation date, your balance will automatically reload on your phone as long as you have an ACTIVE ACCOUT. If you have not used your phone in 6 days your California LifeLine service will be deactivated. Can I get more minutes, text or data? You can upgrade to Unlimited California LifeLine plans to add voice minutes, texts, and data at any time. See details on other side for talk, text & data plans. Top up at your local retailer, call Customer Service at or dial 611 from your LifeLine phone to top up. Bag Insert folded to 5.5 x 4.25 Page 1

13 CALL 611 FROM YOUR LifeLine PHOE AD ASK YOUR CARRIER IF THEY SUPPORT AIRFAIR WIRELESS WORKS WITH: CALIFORIA MARKETIG MATERIALS Welcome to entouch! 1 Welcome to the California LifeLine Programs. entouch Wireless is a Federal Lifeline and California LifeLine program provider. Activate Phone: When you receive notification of your California LifeLine approval, activate your benefit by dialing 611. Phone umber: Your phone number is located on the inside of the battery door and circled on the outside sticker of the bag you received your phone in. FREE Minutes: You get free minutes monthly. Minutes will automatically reload on your anniversary date. Keep Active: Use your phone regularly to keep plan active. o use in 6 days will deactivate your device. Check Balance: Dial 611 on your LifeLine phone. Press 1 to hear balance. Your Phone Company is entouch Wireless powered by Boomerang Wireless. Questions? Dial 611 on your LifeLine phone or call from a land line phone. Active el Teléfono: Cuando recibe su notificacion de su abrobacion de California LifeLine, puede activar su beneficio llamando al 611. úmero de Teléfono: Su número de teléfono se indica en el interior de la tapa de la batería y también está encerrado en un círculo en la etiqueta exterior de la bolsa en que le entregaron su teléfono. Minutos GRATIS: Cada mes, minutos gratis. Los minutos se cargan automáticamente cada mes en su fecha de aniversario. Manténgalo Activo: Use el teléfono con regularidad para mantener activo su plan. Su dispositivo se desactivará si no lo usa en 6 días. Compruebe: Marque 611 desde su telefono LifeLine. Presione 1 para escuchar el balance. Su Compañía de Teléfono es entouch Wireless powered by Boomerang Wireless. Preguntas? Marque 611 desde su teléfono LifeLine o llame desde un teléfono. 2 Questions? Access Information from Your Phone. 1 Dial 611 from your California LifeLine phone or call Tiene preguntas? Marque 611 desde su teléfono Federal Lifeline o California LifeLine o llame Press 1 to hear your air time balance. Presione 1 para escuchar su balance de minutos. 2 Press 2 to add minutes to your cell phone. Presione 2 para anadir minutos a su telefono celular. 3 4 Press 3 for assistance with your phone. Presione 3 para obtener ayuda con su telefono. Press 4 to find out your anniversary date. Presione 4 para saber su fecha de aniversario. 3 Want More Talk, Text or Data? ecesita más minutos? Es fácil añadirle minutos a su teléfono. Vea los detalles del plan al dorso. Upgrade to Unlimited California LifeLine plans. Follow the directions below to top up through Customer Service or at your local retailer. OPE Customer Service: Dial 611 on your California LifeLine phone or call from a land line phone. Debit or credit card required. Marque 611 desde su teléfono California LifeLine o llame Se requiere tarjeta de débito o de crédito. Retail: LifeLine Wireless Phone Reload reload your LifeLine phone price talk/text units DATA days unlimited 1mb 5mb 1mb talk & text * unlimited * 1 UIT = 1 TEXT OR 1 VOICE MIUTE Rates are subject to change without notice. * California LifeLine plans. Check our website for a retail location near you Tiendas: Busque las tarjetas de recarga en las siguientes tiendas locales. 955 Kacena Rd, Ste A Hiawatha, IA support@entouchwireless.com Bag Insert folded to 5.5 x 4.25 Page 1

14 FREE Supported by Federal Lifeline benefit and California LifeLine benefit. Government sponsored programs. YOU WILL EED: GOVERMET ISSUED PHOTO ID 1 2 PROGRAM ELIGIBILITY DOCUMET SAMPLE SAMPLE YOU MAY BE ELIGIBLE FOR THIS BEEFIT IF YOU PARTICIPATE I: CAL-FRESH #11518 FREE SMART PHOE ot a Lifeline supported benefit. Provided by entouch Wireless. MEDI-CAL FREE LUCH SECTIO 8 SSI OR MEET ICOME REQUIREMETS entouchwireless.com PLEASE OTE: You have to be eligible to receive California LifeLine services. A current government benefit card or income document and your government issued ID is needed to sign up. The benefit is available to only one person per household and is not transferable to another person. If the mobile handset is the only phone in your home, residents will not have access to call 911 when the handset is removed from that location. You can place calls to 911 from your handset even if no minutes are available. 911 Emergency Service is available where wireless service can be reached. etwork coverage and quality of services can be adversely affected by conditions such as weather, mountains, valleys, structures, buildings,etc. These factors can interfere or prohibit call placement to 911. If your phone is out of range in an emergency, dial 911 from a landline phone. Be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone. Rack Card 4.25 x 11 CA entouch Rack Card indd 1 3/19/15 CA 1:36 entouch AMRack Card indd 2 3/19/15 1:36 AM

15 CALL 611 FROM YOUR LIFELIE PHOE AD ASK YOUR CARRIER IF THEY SUPPORT AIRFAIR WIRELESS WORKS WITH: CALIFORIA MARKETIG MATERIALS eed More Talk, Text or Data? Powered by Boomerang Wireless. Lifeline Wireless Phone Reload reload your Lifeline phone Customer Service: Dial 611 on your Lifeline phone or call from a landline phone. Debit or credit card required. Retail Stores: Look for the following reload cards at local retailers. Call customer service to locate a retailer nearest you or visit price talk/text units DATA days Top Up at your local 7 Eleven Store unlimited 1mb 5mb 1mb unlimited Rates are subject to change without notice. * California LifeLine plans. 1 UIT = 1 TEXT OR 1 VOICE MIUTE * * 1144 CA Airfair Bag Insert 5.5 x 4.25