Eligible individuals need to meet the requirements of the Federal Communications Commission Lifeline Program outlined below.

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1 What is entouch Wireless? entouch Wireless offers FREE nationwide wireless voice service. This offering, available through Lifeline supported service, is available to individuals who meet certain eligibility requirements. Receive up to 250 FREE minutes each month for local and domestic Long- Distance calling. entouch Wireless also provides a FREE phone to eligible individuals. There are no bills, no long-term contracts and no activation fees. Eligible individuals need to meet the requirements of the Federal Communications Commission Lifeline Program outlined below. Why FREE phone service? To ensure eligible Americans have access to critical phone services the Federal Communication Commission established the Lifeline Assistance service. Lifeline is a government benefit program. Over 7 million households are eligible to receive free phone services for safety, economic viability, and connection to their families & communities. Am I eligible for FREE phone service? If you, or one of your dependents, participate in one of these programs, your household may be eligible for Lifeline supported benefits. Supplemental Nutrition Assistance Program (SNAP) National School Lunch Program (NSL) Supplemental Security Income (SSI) Medicaid Low-Income Heat & Energy Assistance (LIHEAP) Food Distribution Program on Indian Reservations Section 8 Federal Public Housing Assistance Tribally administered TANF Temporary Assistance for Needy Families (TANF) Bureau of Indian Affairs general assistance

2 Tribally administered Head Start (meeting the incomequalifying standards of Head Start.) OR, you may qualify based on income criteria. # Persons in Household Income # Persons in Household Income 1 $15,512 4 $31,793 2 $20,939 5 $37,220 3 $26,366 6 $42,647 (For each additional person add $5,346) (* ALERT: Some states may have additional program or income criteria that may apply based on the unique circumstances in that state.) Do other rules apply? Yes. entouch Wireless is only available to individuals who participate in a qualifying government program or are income eligible as noted above. Limit 1 Lifeline benefit per household. One Lifeline program (wireline or wireless) per household. Household is defined as an individual or group of individuals living together at the same address as one economic unit. If I am not in qualifying program, I may participate if income qualified. My household income is at or below 135% of federal guidelines. I provided documentation confirming my household income level. # Persons in Household Income # Persons in Household Income

3 1 $15,080 4 $31,118 2 $20,426 5 $36,464 3 $25,772 6 $41,810 Must have valid physical address. Notify us immediately of any change of address by calling customer service. Cannot choose phone model or phone number You are not able to choose the free handset, trade free handsets, or choose the phone number on the free handset. Keep Active: Use your phone every 60 days to keep Lifeline benefit active. Must be truthful in application process. WARNING: If you make false statements to gain benefits, you can be punished by fine or imprisonment or you can be barred from the Lifeline program. Complete the application. Personal documents required. Complete the application truthfully & accurately. Documentation for application process: Proof of identity ( i.e. Drivers License) Program eligibility documentation: Current statement of benefits from qualifying program, notice letter of participation, program document (i.e. SSI card), Income eligibility documents (i.e. tax return, paycheck stub, VA benefit statements) Recertify annually that you remain eligible for the Lifeline benefits. Once you receive the Lifeline benefit, you must complete the annual recertification process. Learn more in your welcome package. entouch Terms & Conditions Apply.. Participation is subject to the entouch Wireless Terms of Service found on this website.

4 How do I sign up? Neighborhood Events: Check our Facebook site to see where our next live events are being held. When you attend these events, you will get your free phone & free Lifeline supported phone service. You will activate your phone at the event. Or, you can walk through our simple application process Step 1: Check Availability Step 2: Check Eligibility. Make a copy of your personal identification (i.e. driver's license) Make a copy of your eligibility paperwork* Step 3: Complete the Application (see below for details.) What documents will I need for the application process? Please remember to send copies of these documents (not originals). They will NOT be returned. *Documentation could include: Applying based on participating in a qualifying program: Current or prior year's statement of benefits from a qualifying state, federal or Tribal program Notice letter of participation in a qualifying state, federal or Tribal program Program participation documents Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal program Applying based on income eligibility: Copy of last year's State or Federal income tax return 3 consecutive months' worth of your most current pay stubs Social Security benefits statement, Veterans Administration benefits statement Retirement/Pension benefits statement Divorce decree or child support document Unemployment/Workers Compensation benefits statement. Mail application & COPIES of eligibility documents to: entouch Wireless ATTN: Lifeline Processing PO Box 37 Hiawatha, IA 52233

5 Questions? Please us: or call us at What is the phone service coverage entouch Wireless phones are connected to nationwide wireless networks. We will provision your phone on the appropriate wireless network and provide good coverage in your area code. Verizon Ready Mobile is responsible for all services related to your phones and plans. Contact us by dialing 611 on your Ready Mobile phone if you have questions about your service or coverage.

6 The mapped territory contains areas with no service. Wireless service is subject to network and transmission limitations including cell site unavailability, particularly in remote areas. Customer equipment, weather, topography, and other environmental considerations associated with radio technology also affect service. Sprint Ready Mobile is responsible for all services related to your phones and plans. Contact us by dialing 611 on your Ready Mobile phone if you have questions about your service or coverage. Ready Mobile network service is provided on the Nationwide Sprint Network.* The mapped territory contains areas with no service. Wireless service is subject to network and transmission limitations including cell site unavailability, particularly in remote areas. Customer equipment, weather, topography and other environmental considerations associated with radio technology also affect service. * Although Sprint provides Ready Mobile subscribers access to its wireless network and to its wireless services, Ready Mobile is responsible to the Ready Mobile subscribers for the service. Please call Ready Mobile with any questions or comments about services. Sprint is a trademark of Sprint Nextel

7 Is there any cost to me? No. You will receive a free phone and free phone service. Phone service is supported by Lifeline government discount. Your new minutes will be applied to your account every 30 days as long as you keep the account active. (See HOW LONG AM I ELIGIBLE for more information.) You will receive no bills. There will be no expense to you. Can I get more voice minutes or add texts, international call on this phone? Yes. entouch Wireless offers easy to use, reasonably priced voice & text plans. Buy more minutes when you need them. How do I add money to my account? Add money to your account with a credit/debit card, PayPal, or a Get Ready or Ready Mobile Top-Up card. Online: (coming soon) PHONE: RETAIL: Buy a Get Ready or Ready Mobile Top Up card at thousands of national retail stores. How long am I eligible for entouch Wireless FREE service? When you sign your application, you are confirming your eligibility to receive free, federally funded Lifeline assistance. You are also confirming that you are the head of household and that your household receives only one Lifeline discount. To continue to receive service: Activate phone service upon receipt by calling Regularly use your phone to keep connected to friends, family, health care providers and your community. Make a call or receive a call at least once every 60 days. Purchase additional minutes if you need them. Promptly respond to our texts or phone calls when we reach out to ask you about keeping your service active. Every year, we will contact you to verify that you still qualify for Lifeline benefits (Annual Recertification.) If you do not respond in a timely manner your service will be discontinued. If we learn that you no longer meet the eligibility requirements, your free Lifeline services will be discontinued.

8 If you no longer qualify for Lifeline benefits, you can switch to ReadyMobile easy, affordable prepaid phone services with no hassle. What is Annual Recertification? Each year, Federal and State regulatory authorities require that customers certify their eligibility for Lifeline Assistance programs on your service anniversary date. To continue receiving your Lifeline government supported benefit, you must certify that you still participate in an eligible assistance program (i.e. Medicaid, Food Stamps, etc.). Income eligibility based on total household income being at or below applicable Federal Poverty Guideline thresholds can also qualify you for service. How do I complete the Annual Recertification? Complete online (COMING SOON) Print from this website and mail to: entouch Wireless Lifeline Processing PO Box 37 Hiawatha, IA Call us at to complete with a live operator. Complete, sign and mail the annual reminder form using the postage- paid envelope included with the form. Or fax the Annual Recertification form to When will I receive my phone & minutes each month? 1. entouch Wireless will process your application within 3 business days of receipt. 2. If you qualify, your phone will be mailed to you within 5 business days of receipt. 3. If you do not qualify, we will call or send you a message. 4. Follow the Activation Guide in your phone package. Once you call to Activate, the 250 LIFELINE Phone Plan will be activated on your phone. (You may also choose to change to the 125 LIFELINE plan at that time.) 5. Every 30 days after your activation date, your balance will automatically reload on your phone as long as you have an ACTIVE ACCOUNT. 6. If you have not used your phone in 60 days your Lifeline service will be deactivated. REMEMBER TO KEEP YOUR ACCOUNT ACTIVE. 7. You will continue to receive minutes until you no longer qualify or if you fail to follow the Annual Recertification process. 8. You can add voice minutes, texts, and international calling at any time.

9 What if my minutes are not added? Call customer service number at What happens if my phone is not working? Refer to the User s Guide included in your package or call customer service number at What happens if I lose my phone? Call entouch Wireless immediately and we'll suspend service. We may be able to help you get a replacement phone. Any remaining balance in your account will be transferred to your replacement phone. Call to suspend your account.

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