Skipjack VPOS User Guide

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1 Skipjack VPOS User Guide Skipjack 2230 Park Avenue Cincinnati, OH

2 User Guide Table of Contents Click on a topic below to view its contents. Logging in to Your Account p. 3 Launch Page p. 4 Processing a Transaction p. 4 Reports p. 9 Managed Users p. 13 Support p. 16 Appendix A p. 18 Appendix B p. 20 Appendix C p. 22 2

3 Logging In to your Account Once you have received your login information from Skipjack, you will be able to log into your Skipjack account. To login to your account got to Here you will be asked for three pieces of information included in your account credentials: Login Serial Number Username Password Once you login with the temporary password provided with your setup information, you will be asked to create a new password. For information on our password policy please visit this link. If you have trouble logging into your account, please follow these steps: 1. Go to and click on Forgot Password? 2. On the Retrieve Password screen put in your login serial number, username, and phone number on the account (this will be the phone number that was used when the account was setup, which is normally the main office number), once you have input the necessary information, select Platform: Live. 3. On the next screen you will be asked a secret question that was setup during your account activation. If you do not know the answer this question, please contact our support department at option 1 or 4. Once you have answered the secret question, you will receive a temporary password which is good for two (2) hours. The password is case-sensitive and may contain alphanumeric characters. 3

4 Launch Page Upon login to your account, you will be presented with the Virtual Point of Sale (VPOS) Launch Page. From this page you can navigate to the different areas of the VPOS. On this page you will see the main areas of the VPOS: Home, Process, Reports (depending on access controls), Managed Users (Only visible to Admin User), and Support. You will also be presented with some quick links for accessing some of the more popular areas of your account. These are dependent on account setup and access. Processing a Transaction To process a transaction, click on the Process button at the top of the VPOS homepage. This will take you to the Virtual Point of Sale (VPOS). The VPOS allows for processing across multiple accounts, so the first thing you will want to do is select the account that you are going to be processing. If you only have one Skipjack account, you will not be presented with this option. Depending on the type of transaction you are taking, the VPOS can accommodate for the information you need to accept. Under the basic information, you will have two main options for processing transactions: Key Credit Card Information and Swipe Credit Card. Key Credit Card Information This option would be used in a card-not-present or in Mail Order / Telephone Order (MOTO) situations. With key-entered transactions, you will need to enter customer billing information including address, city, state, zip code and country. Every transaction that Skipjack sends out for authorization is tested against the cardholder s bank address information in a procedure called AVS. Depending on account settings, AVS can affect your percentage rates from your merchant account provider. For more information on how AVS information will affect your account, please contact your merchant account provider. You will next need to key-in the Credit Card Information, which includes Credit Card Number and Expiry Date. The CVV2 Security Code is an optional field, but it can be made required upon request. Swipe Credit Card This option is for card present / Retail transactions. In card present transactions, the address information is not necessary since card data from the swipe of the transaction (track 2 data) is passed. For these transactions you will just need to select the Swipe Card button, swipe the card through the card reader, and add the amount. 4

5 After the Customer and/or card information and amount are entered, you can process the transaction by selecting the Submit at the bottom of the page. If you would like to add more information, please see below for a description of each area. Basic Information If you would like to add additional information with the transaction that is not for authorization purposes, you can do so by using the optional fields in the basic information area. These fields include: Phone #: This field is shown on the receipt as well as in Skipjack reports for your own contact purposes. The field is numeric only. Address: The address field is shown on the receipt as well as in the Skipjack reports for your own contact purposes. This field is also used to send an to your customer of a receipt for the transaction. Order Number: This field is used to pass to Skipjack a unique set of characters that correspond with the order in your system. This field is alphanumeric. Comments: This field is used to pass to Skipjack any additional comments that you have for the transaction. This field is alphanumeric. Approval Code: If you have already received an approval code for the transaction through your merchant account provider, you can pass to Skipjack the code in this field. If you do not have this code, please leave the field blank or it may cause the transaction to decline. 5

6 Order Information Order information is used to pass along details of the item purchased along with the transaction information for receipt and reports. For level I and II transactions these fields are optional. For information on what is needed for Level III transactions, please see Level III Transaction Processing on page 14. There are four fields that are required under Order Information: Item Number: This is a unique number from your inventory that represents the item in your system. The field is alphanumeric and can be up to 10 characters long. Description: This field is used to describe the item being purchased. The field is alphanumeric and can be up to 125 characters long. Unit Price: This field is used to give the per unit price for the item being purchased. This field is numeric only. Note: This field will override the Amount field in the Basic Information area. Quantity: This field is used to give the quantity of each item that is being purchased. This field is numeric only. Note: This field will override the Amount field in the Basic Information area. Tax and Shipping Information: If you are charging tax or shipping with the transaction, you can input these fields as separate line items for the transaction. There are two fields that are used for this area. Shipping Charge: This field is used to give the shipping amount charged for the transaction. The amount can be calculated in two different ways: by percentage of the subtotal amount (%) or by a set dollar amount ($). This field is numeric only. Tax Amount %: This field is used to give the tax percentage charged for the transaction. The amount is set to percentage and is numeric only. For example, if the sales tax for your area is 6.5%, you would need to input 6.5 and our system will do the calculation. 6

7 Level II Data Information: If the customer you are charging is using a Business, Corporate, or Purchase card, there are 3 fields that can be passed to Skipjack with the transaction that will help in qualifying for a better percentage rate from you merchant account provider. NOTE: Skipjack does not guarantee any qualification rates for passing additional fields. For more information on qualifying with level II data please contact your merchant account provider. The following make up level II data: Customer Code: This is a numeric code that represents your customer, such as a customer ID number. This field is alphanumeric. Purchase Order #: This number is similar to the order number field in the Basic Information. This field is sent to represent the purchase order information that was used for this transaction. This field is numeric only. Customer Tax: The tax field is the same as the Tax Amount % in the Tax and Shipping Information, but in this case the field is an amount value only and not a percentage. If you used the Tax Amount % field, this field will already be populated. This field is numeric only. Recurring Payment Information: The recurring payment schedule will be created independent of the payment you are processing. This form will process a credit card transaction. If the transaction is approved and the recurring payment fields below are populated, a recurring payment schedule will be created using the same information as the payment that was processed. There are three fields sent with the recurring payment information: Start Date: This date can be any date from present date to into the future. Please use the calendar option to the right of the field to pick the day or write the date in a XX/XX/XXXX format. # of Payments: This represents the total number of transactions you would like to charge to the merchant. For example for a year s worth of monthly payments you would put 12. This field is numeric and can be from Frequency: This represents the persistence that you want the transaction to be charged. There are options that range from weekly to annually. For more information on managing recurring payments, please see Managing Recurring Payments on page 10. 7

8 Receipt Page: Once the transaction has been processed, you will be taken to a receipt page letting you know the response for the transaction and the details of what was submitted with the transaction. There are three options on the receipt page: Print Receipt: This will pop up a retail-type receipt giving you the transaction details. Make Another Payment (Same Customer): This option will take you back to the VPOS and leave the basic customer information for the customer for you to charge the same customer for a new transaction. Make Another Payment (New Customer): This option will take you back to the VPOS and blank out all fields so you are ready to process a new transaction. 8

9 Reports Reports allow you to see up to 13 months of transaction history across all of your accounts. The reports are broken up into three options: Search / Manage Transactions: This area allows you to search for transactions as well as manage the transactions by processing change status requests. The report will allow you to search by date range, transaction status, card type, and other search criteria including customer name, last four digits of the credit card number, and transaction amount. Once you pull the report matching your search criteria, you will be able to manage the transaction through the change status menu. These change status requests are dependent on the current status and include: Authorize Void Settle Refund Rebill Resubmits a previously approved transaction for new approval for an amount that is higher or lower than the original transaction amount. Approved Transactions Only. Deletes the transaction (prevents further action from taking place on the transaction). Approved Transactions Only. Initiates the funds transfer process for an approved transaction or reduces the amount of an Approved transaction. Approved transactions only. Issues a credit for the full transaction amount or some lesser amount. Settled Transaction Only. Submits a transaction for approval for an amount that is higher or lower than the original transaction amount. Approved and Settled Transactions. Once you have selected the change status request and press the Change Status button, a screen will pop up asking if you would like to change the status of the transaction as well as (if necessary) the amount of the transaction (Rebill, Refund, Authorize, Settle). You will now be taken to a page that shows a printable receipt for documentation purpose and/or to give to your customer (image on next page). 9

10 Daily Summary Report This report allows you to see an overview of the transactions processed by Day and by Card type. To run a Daily Summary Report: 1. Select the Date range that you would like to pull back. The date range can be up to 13 months. 2. Select the report type that you would like to use. If you want to see a report of settled transactions, select Settlements Report; if you want to see a report of non-settled transaction, select Approved Transaction Report. 3. If you would like to see a breakdown of the transaction in the summary report, select the Display Transaction Details check box. 10

11 Custom Report The custom report allows you to build a report around your needs. Your settings will be saved on this report so that you can pull back the same information easily in the future. To run a Customized Report follow these steps: 1. Select the fields that you would like to pull back in your report. For each field you will need to select the check box next to the field name, as well as the order of the field. Each field should be given its own number. 2. Select the Date range that you would like to pull back. The date range can be up to 13 months. 3. Select the Transaction Status that you would like to look up. By default Approved, Settled, Approved (Manual), Refunded, Pending Credit, and Declined will be enabled. 4. Select the Search Criteria for your report, if applicable. The search criteria can include one or all of the fields shown. 5. Select the Card Type that you would like to look up. By default all card types will be enabled 6. Select any other report criteria. This includes Data Order (Regular or Reverse), Records Per Page (ranging from 50-ALL records), Report Format (HTML or Comma Delimited) 11

12 Managed Recurring Transactions Report This report allows you to manage any recurring payment schedules that you have setup. From these reports you can adjust the information on the account, update credit card information, as well as remove single transactions or change the amount to single transactions. To pull a report of your recurring payments, follow the steps below: 1. From the Launch page select Manage Recurring Payments 2. Select the date range you would like to pull up. By default the date range will be for the current year. 3. Select any search criteria that you have available. This includes any information that was sent with the recurring payment setup including Customer Name, Credit Card Last 4 digits, Exp Date of Card, Payments Remaining, and many more. Once the report is pulled, you will be shown the recurring payments that match your search criteria to modify a payment schedule. Select Modify on the right. Follow the steps below for modifying a recurring payment schedule: 1. After you have selected Modify to the recurring payment schedule, you will see the Edit Recurring Payment screen pop up. 2. Any field that is not grayed out can be modified. To edit a single payment, put the date of that payment into the Payment Date field. 3. Once you have modified this necessary information, select save changes. If you need to delete the payment schedule or a single payment, select Delete Payment or Schedule. 4. You will be given a screen that confirms if the change was successful. 12

13 Managed Users Skipjack enables different users within your company to have different access rights. This is useful in instances where you may wish one individual to have a limited range of control over transactions or accounts, while giving another greater or complete control. Access the User Management interface by clicking Manage Users at the top menu of the Virtual Point of Sale interface. The following screen will be displayed showing your current users: The functions that can be performed from this page include: Function New User Edit User Delete User Reset Password Description Establish user rights for a new user of the account Edit user rights for an existing user of the account Delete a specific user of the account Reset password for a specific user of the account 13

14 Create User Each user that is created will be given his/her own username and password for the account. To create a new user, follow the steps below: 1. From the main Managed User screen, select Create User. 2. Enter a unique Username along with information on the User. 3. Setup a secret question for the User if they need to go through the forgot password steps. 4. Give the user the Transaction Rights necessary. View: This right is needed for users to view the reports. If this is not turned on, the user will only have access to processing transactions. Credit: This right is needed for users to refund transactions. The refund is done from the reports, so if this is enabled you will also need to have View enabled. Void: This right is needed for users to void transactions. The void is done from the reports, so if this is enabled you will also need to have View enabled. Once you press Submit, the following page will appear; displaying the user s username and password (the password is automatically generated). You must provide this information to the user, including the temporary password. Every user, regardless of username and password, will utilize the login serial number when logging in. 14

15 Logging In When any user logs into Skipjack for the first time, they will use the login serial number associated with the account, the username that was input into the system, and the password that was automatically generated by Skipjack. The user will be requested to change their password the first time that they access the system. Edit User: This area allows you to update user information as well as see details on their login history. 15

16 To update the user information, please use the steps below: 1. From the main screen select the user that you would like to edit and then select Edit User. 2. Any of the text boxes can be updated. Once you have changed the information necessary, press Submit. Delete User: If you need to delete a user, follow the steps below: 1. Select the User that you need to remove and select Delete User. 2. You will be taken to a screen confirming if the deletion was successful. Reset Password: If a managed user forgets his/her password or needs to have a new password, follow the steps below: 1. Select the user you need to update and select Reset Password. You will be taken to a screen confirming if the password was successfully reset and giving the new temporary password. 2. Have the user login with the new temporary password which is good for two hours once he/she logs in. The user will be prompted to update his/her password. Support This section covers our customer support contact information as well as information on using hardware with the VPOS. Technical Support: The Skipjack technical support team is available by phone from 8 AM to 8 PM, Eastern Standard Time, Monday through Friday. Their phone number is option 1. Submit a Support Ticket: To submit a support ticket, select Support Contact Form. A window will pop up where you can populate your contact information as well as the nature of the issue. This can also be done per transaction by using the? Help to the right of each transaction. Utilities: If you are using any hardware with your VPOS application please use the tools below Pin Pad Setup: To setup your PINpad follow the steps below: 1. Click on the Skipjack PinPad ActiveX Control for Verifone SC 5000 and Verifone PINpad 1000SE link and download the zip file 2. Extract files from Skipjack-PinPad-Control.zip. 3. Navigate to the directory where the files were extracted and open the readme.txt file. 4. Open a Windows command prompt and modify the first line from the readme.txt file so that the path to the PinPad.dll file is correct for your PC. 5. Copy the line into your command prompt and execute the command to register the PinPad.dll. 6. Close all instances of Internet Explorer. 7. Open Internet Explorer, go to the Skipjack Virtual Point of Sale application, login, click Process a Payment and accept the prompt to allow the ActiveX control. 8. You should be able to use the payment interface without difficulty. Testing your PINPad: To test your PINpad follow these steps: 1. Open the Skipjack-PinPad-Control.zip 2. Select the PinPad.exe file 3. You will see the setup application where you can make sure you have the correct pin pad and port selected. 4. Write TEST in the Message area and press Send. If you see it come up on the pin-pad your 16

17 settings are correct and you are ready to go. If you do not see anything come up you will want to change the port that you are using to one of the other options. Setting up Your Printer: The VPOS application uses an ActiveX control to strip out information from the printer layout on the receipt. To make sure that your printing works correctly with the VPOS follow the steps below. 1. Click on the link for ScriptX Printer ActiveX Control 2. Follow the installation instructions on the ScriptX site. 3. ScriptX is only required for printing to partial cut Windows-enabled receipt printers. To setup your printer manual for VPOS printing follow these steps (Internet Explorer): 1. In Internet Explorer go to File and then Page Setup 2. In the Page Setup Screen remove and information under the Header and Footer fields. 17

18 Appendix A: Level III Transaction Processing Level III Credit Card Transactions Level III transaction data include additional parameters that are not used in Level I and Level II transactions. Level III transactions are important in the large business-to-business or business-to-government environments because considerably more data is collected for each transaction. These extra parameters are used to qualify the transaction for the best interchange rates available. The Level III transaction data includes all the required Level I and Level II transaction data (which must be sent in every Level III transaction) as well as additional Level III transaction data. Level III transaction data can be used within the enterprise to support back-end processing and data exchange tasks typically used in accounting and reconciliation tasks. Obtaining the Level III interchange rate depends on fulfilling the requirements specified by your Merchant Account Provider as well as ensuring that all the required Level III transaction parameters are sent for every Level III transaction. At present, the Skipjack Transaction Network is one of the relative few Payment Gateways that support Level II and III transactions. To be able to process Level II and Level III transactions and obtain the expected Level III interchange rates means that a number of precise requirements are met as described in detail in the Registration and Development Process for Level II/III Transactions section. Skipjack will aid you in understanding and applying these in your application development, testing, and deployment, as well as assist you whenever processing issues occur. NOTES: Level III transaction processing requires customized Skipjack Account settings and Merchant Account Provider Account settings. Contact Skipjack Customer Support if you need to set up a new or existing Skipjack Account with Level III transaction processing privileges. Skipjack requires a merchant training for any merchant that needs to accept Level III transactions. Processing a Level III Transaction using the Virtual Point of Sale 18

19 1. From the Launch screen select Process a Level III Transaction 2. On the Virtual Point of Sale select the Level III account 3. Input the required fields for level I and level II as noted in pages 3-7 of this guide. 4. Input the required fields for level III. Here is a breakdown of the required level III fields: Level III Transaction Parameters *Ship to Zip The zipcode to where the transaction is shipped. If you are not shipping Code goods use the same zip code as the billing address. *Destination The country to where the order is shipped. If you are not shipping goods use US Country the same country as the billing address. Example: US *Summary The commodity code, as supplied by the Merchant Account Provider, that 4321 Commodity Code applies to the item and sub category of item purchased. See the following link for Summary Commodity Codes: SummaryCommodityCode.asp Orderstring Parameters *Item Product code or item number that identifies the item purchased Model 138 *Description A brief description of the item Red shoes *Cost Cost of the item to be purchased. $78.00 *Quantity Quantity of item(s) to be purchased. 10 Taxable Taxable item flag, used to mark taxable items as either taxable or not taxable. Y or N Unit of Units of measure of the item(s) in the order. Lbs or kgs Measure Item Discount Discount amount applied to the item. $10.00 Extended The total amount of the individual item. $ Amount ($78.00 x EA= (Cost x Quantity) (Item Discount x Quantity) 10) ($10.00 x 10) *Commodity The commodity code, as supplied by the Merchant Account Provider that 4321 Code applies. VAT Tax Value Added Tax amount, if applicable that applies to the item. $1.00 Amount Alternate Tax The alternate tax to apply to the item. $1.00 Amount Tax Rate The tax rate for the item. 2.90% *Tax Type The tax type for the item. Tax 1 Tax Amount The tax amount for the item *means required by VPOS Settlement Options The Skipjack Account must be set to specific Settlement options prescribed by your Merchant Account Provider. Skipjack will set the appropriate settlement option for your Payment Processor. 19

20 Appendix B: PIN Debit Transaction Processing NOTE: Before starting to take PIN Debit transactions make sure you have setup your account for PIN Debit with your merchant account provider and Skipjack as well as gone through the steps in the Support section of the Virtual Point of Sale. Debit (Purchase) A transaction amount with a positive value is made to the Skipjack Transaction Network and this amount is debited from the customer s bank account. A record of the transaction will appear on the customer s bank record if not credited. Processing a Debit Transaction: 1. Input the basic information you would like to send with the transaction. 2. Enter any additional order, tax or shipping and/or Level II information information necessary for the transaction. 3. Select the Swipe & Submit button and swipe the card through the card reader 4. You should now see the amount come up on the attached PIN Pad allowing for the customer to input their PIN. 5. After the customer has inputted their PIN the transaction will be processed. You should be taken to a receipt page similar to that on page 8. 20

21 Returns There are 3 ways to return money back to a PIN Debit Card. Credit, Reversal, and Cash Back. Cash Back would be done outside of the Skipjack Virtual Point of Sale by giving the refund in cash instead of through the Skipjack system as a card refund. Refunds and Reversals are not done the same way as with credit card transactions they must be done through the VPOS interface. NOTE: If you do not see the option for Refund or Reversal on your Virtual Point of Sale contact Skipjack Support. See below for processing a Credit or Reversal through Skipjack: Credit (Refund Card Present) A transaction amount with a negative value is made to Skipjack Transaction Network and this amount is credited to the customer s bank account. The Credit transaction will appear as a distinct transaction on the customer s bank record. A Credit can be applied to an existing transaction record after 60 minutes have elapsed from the original transaction was authorized. NOTE: The card must be present and swipe for this process. Processing a Credit: 1. Input the basic information you would like to send with the Refund including the amount. 2. Under the Amount field select the option for Refund. 3. Select the Swipe & Submit button and swipe the card through the card reader 4. You should now see the amount come up on the attached PIN Pad allowing for the customer to input their PIN. 5. After the customer has inputted their PIN the transaction will be processed. You should be taken to a receipt page similar to that on page 8 showing the results of the Refund. Reversal (VOID) Reversal can be used to reverse either a Debit or a Credit. A transaction amount with a negative value is made to the Skipjack Transaction Network and this amount will be reversed from the customer s bank account. No record of this transaction will appear on the customer s bank account record. Reversals must be submitted by using the Unqtransactionid variable to identify the original transaction and be submitted within 60 minutes of the original transaction otherwise a Credit must be performed. NOTE: The card does not need to be present for this process. Processing a Reversal: 1. Input the basic information you would like to send with the Refund including the amount. NOTE: The amount must be equal to the original transaction is being reversed. 2. Under the Amount field select the option for Reversal. 3. Enter the Unique Transaction ID from the Original transaction. The Transaction ID listed can be found in your reports. Follow the direction below to pull back the unique transaction ID in reports: a. Go to Reports and select Customizable Report. b. Select the PIN Debit account and turn on the fields for Customer name and Transaction ID including field order. c. Under the Search Criteria put in the customer s name search for today s date only. d. The Transaction ID will be listed on the report. 4. Select the Swipe & Submit button and swipe the card through the card reader. 5. You should be taken to a receipt page similar to that on page 8 showing the results of the Reversal. 21

22 Appendix C: Supported Peripheral Devices The following (optional) hardware devices are supported by the Skipjack Virtual Point of Sale. NOTE: If you do not have any of the supported hardware devices attached to and configured for use on your computer, you can still use the Skipjack Virtual Point of Sale by entering card data using your computer keyboard. Supported PINpad Devices for PIN Debit processing For processing PIN-based debit cards the following PINpad devices must be obtained through your merchant account provider. VeriFone SC 5000 v1.0g and v1.0h VeriFone SC1000 You can obtain more information about how to obtain these PINpads by contacting the Skipjack at Supported PINpad Connectivity Serial (COM) USB via Belkin F5U109 USB-to-COM adapter (SC 5000 supported in 8-bits/No Parity mode only) Supported Swipe Devices VeriFone SC 5000 v1.0g and SC 5000 v1.0h VeriFone SC b MagTek Mini MICR USB check/card swipe combination Currently not supported for MS Vista. Most PS/2 swipe keyboards and devices (Tested with the MagTek Mini Swipe, Preh PCPOS, and MC128 keyboards) Supported Printers All Microsoft Windows-enabled printers EPSON TM-T88IIIP (or similar) for high-speed direct printing Skipjack 2230 Park Avenue Cincinnati, OH

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