Integrating Working and Learning in APOSDLE Stefanie Lindstaedt, Tobias Ley & Harald Mayer Know Center & Joanneum Research

Transcription

1 Integrating Working and Learning in APOSDLE Stefanie Lindstaedt, Tobias Ley & Harald Mayer Know Center & Joanneum Research - gefördert durch das Kompetenzzentrenprogramm

2 APOSDLE: An IP in the 6th Framework Joanneum Research Know-Center SAP Graz Univ. of Tech. City Univ. Univ. of Twente Fraunhofer IPSI ITC-IRST EADS CCR IHK Darmstadt ComNetMedia isn 1st Ranked IP in IST FP6 Call 4 for TEL 2

3 Future Challenges in Workplace Learning Knowledge Workers as the new productivity challenge Traditional HRD can not meet this challenge (Elkjaer, 2000) (Kessels, 2001) Importance of informal learning Technological infrastructure does not sufficiently support this process (Dickover, 2000) (Staudt & Kriegesmann, 2002) (Lindstaedt, Farmer & Ley, 2000) 3

4 The Three Roles of the Knowledge Worker Knowledge Worker Essential operational and value creating tasks rely on knowledge as their critical work resource Products consist of knowledge Creative activities, wicked problems Works through a computer screen Three Roles (Elkjaer, 2000) Worker: applies knowledge to tasks in value creating activities Learner: looks for information, learns, seeks help, advances her knowledge Expert: offers help or advice through commuication or changing content 4 (Lindstaedt, Farmer & Ley, 2000)

5 APOSDLE Goal and Key Distinctions Enhance knowledge worker productivity by Supporting informal learning and knowledge transfer activities In the context of knowledge worker s work processes At the professional workplace Key distinctions Integrated support for learner, teacher, and worker Within work environments Reusing content not originally intended for learning Utilizing contextual communication for knowledge transfer Based on existing technical systems within an organization 5

6 Overview of the Workpackages 6

7 Needs of Application Partners isn CCI & CNM EADS Network of SMEs Public Organization Large Corporation Need: bringing together very specialized consultants fast Business Process: e-consulting & e- coaching processes Goal: mutual learning within the Slovenia & Austria network Need: provide guidance in different fields to member companies Business Process: customer support process Goal: knowledge transfer from experts to customer support personnel Need: transfer of research results to business units Business Process: generic research process Goal: mutual learning within DCR/IT and whole CRC 7

8 Introduction into operational environments Year 1 Year 2 Year 3 Year 4 8 WP VI.1: Requirements Discovery & Scenario Specification WP VI.2: Formative Evaluation WP VI.3: Create domain-specific APOSDLE Environments & Integration WP VI.4: Summative Evalution within Operational Environments Feedback on Prototypes Feedback on Prototypes Application Partner Involvement Formal Processes Domain Models Competency Performance Structures Connectors

9 APOSDLE Expected Results Novel learning and teaching paradigms torwards the integration of learning and working Innovative methodologies for modelling & conceptualizing learning processes Self-directed learning methods for learning situations at work Informal teaching methods for enrichment of knowledge artefacts Context discovery methods for user profile maintenance Learning transfer evaluation methods Reference architecture Tool frameworks & integrated software tools Most innovative algorithms (semantic mapping, knowledge extraction) Training & support for EU industry for how to design the professional workplace of the future 9

10 Integrating Working and Learning in APOSDLE Stefanie Lindstaedt Tobias Ley Harald Mayer - gefördert durch das Kompetenzzentrenprogramm