Quality Assurance Program

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Quality Assurance Program"

Transcription

1 Quality Assurance Program

2 Table of Contents 1.1 Introduction Purpose Compliance and Maintenance Organization, Authority and Responsibilities Method of Assuring All Contract Requirements Are Met or Exceeded Customer Surveys Performance Metrics Documenting the Quality Assurance Program Maintaining Effective Communications Identifying, Correcting and Preventing Deficiencies Continuous Process Improvement... 7 i

3 1.1 Introduction The Hyperion Quality Assurance Program is integral to the successful design and execution of all projects. The Quality Assurance Program is used in conjunction with management practices and policies to deliver effective services and quality performance. The Hyperion Quality Assurance Program is designed to ensure that all performance standards and/or service delivery requirements are met or exceeded on a consistent basis, and that government Quality Assurance personnel, managers, and the Contracting Officer (CO) have visibility of performance at the appropriate levels. Hyperion s overall approach to providing quality services is to: Achieve performance on the overall contract and each Task Order requirement, including cost, schedule, and staffing, that meets or exceeds all performance and service delivery standards Develop and maintain a true partnering environment and an atmosphere of trust, integrity and mutual respect between all Hyperion Team Members as well as with the government Implement defined processes and tools for collecting performance and service delivery indicators Measure customer satisfaction including use of feedback in a manner that assures consistently high performance Apply proven process improvement methodologies to continuously strengthen performance The Quality Assurance Program describes processes, procedures and standard practices that Hyperion employs to address the specific basic contract plan requirements, such as inspection and audit, report delivery, lines of authority, and training. Our quality assurance and control process combines sound project planning, performance management, incentives, monitoring, and quick problem resolution into a self-reinforcing management system. Hyperion is ISO-9001 certified in the Management and Design of Information Technology Projects. The guiding principles and policies under Hyperion s Quality Management Program will be incorporated throughout our execution of all projects and task orders. Our Quality Assurance Program is designed to make high quality performance the daily norm. The Hyperion Quality Assurance Program is organized as follows: Section 1.2 describes the purpose Section 1.3 describes compliance and maintenance Section 1.4 describes the organization, authority and roles of key management personnel Section 1.5 methods for ensuring all contract requirements are met or exceeded Section 1.6 methods for preventing, identifying, and correcting defective services Section 1.7 discusses our continuous process improvement methodology Hyperion Quality Policy Hyperion is committed to providing world-class Information Technology services and solutions that meet our customers expectations. Hyperion is dedicated to the improvement of our business processes and quality management system to maximize our efficiency and effectiveness to our customers. 1

4 1.2 Purpose The purpose of Hyperion s Quality Assurance Program is to document the quality assurance program that Hyperion uses to ensure the quality of our services and products throughout the life of a contract. Our program addresses: Standard Operating Procedures Responsibilities of key personnel Inspection procedures Performance measurement Methods of correcting deficiencies Documentation and reporting Continuous process improvement method Hyperion s Quality Assurance Program is provided to all Team Members and is the overarching Quality Assurance Program for the contract. Hyperion s Quality Manager will work with his counterpart within each corporate member of the Hyperion Team to ensure conformity with this Quality Assurance Program. 1.3 Compliance and Maintenance Hyperion maintains an electronic document control system which is available to all Hyperion employees and Team Member employees assigned to the contract. The Hyperion Quality Assurance Program will be maintained within this document control system under strict version control thus ensuring all employees have the most current document at all times. All employees of the Hyperion Team and government clients are encouraged to recommend changes to the Hyperion Quality Manager for consideration and implementation as deemed appropriate. At a minimum, the Quality Assurance Program will be reviewed and updated on a yearly basis or upon contract modification to encompass any change in the scope of work being performed by the Hyperion Team. 1.4 Organization, Authority and Responsibilities The Hyperion management approach incorporates short, direct reporting relationships and an empowered Program Manager and Project Manager(s). Key personnel in the context of this Quality Assurance Program include the Program Manager, Project Manager(s), Quality Manager, and corporate management personnel. The authority and responsibilities are described in Table 1-1. Position Hyperion President Program Manager Table 1-1. Key Personnel Authority and Responsibility. Roles, Responsibilities and Authority Oversee the performance of the Program Manager Final decision authority for all contractual matters Communicate with the government customer Serve as the primary interface to the government, including CO Execute all contractual directions received from CO or his/her designated representative Manage assigned staff Allocate and manage all contract resources to accomplish contract objectives 2

5 Subcontract Manager Quality Manager Coordinate and oversee all subcontracted personnel Resolve project issues Meet and exceed all contractual performance standards Prepare cost, schedule and status report Work with the Program Manager to resolve any subcontractor issues Operate independently from the Program Manager even though continual communications among the individuals is critical Oversee quality inspections in accordance with the quality control plan Recommend process or procedure changes to the Program Manager and Hyperion President Hyperion s corporate Quality Manager reports directly to the Hyperion President. The Quality Manager oversees quality inspections in accordance with the Quality Assurance Program, reviews all inspection results, and provides recommendations to the Program Manager and Hyperion President. All inspections, reviews, and customer satisfaction surveys will be tracked by the Quality Manager, who will verify completion and/or follow up with the government cognizant point of contact when necessary. Hyperion s Program Manager will serve as the primary focal point for resolving any quality issues. Because the quality of services delivered to customers is of the utmost importance to Hyperion, our Program Manager will keep the government apprised of any quality related issues. The Program Manager reports directly to Hyperion s President. Our Program Manager is authorized to make all programmatic decisions and commit the company up to the value of the contract. Hyperion s Program Manager has overall responsibility for success of the contract and as such will oversee the entire Hyperion team including all subcontractor personnel. Corporate affiliations of individual employees on Hyperion s Team will be transparent to government personnel. 1.5 Method of Assuring All Contract Requirements Are Met or Exceeded Hyperion uses three inspection techniques to ensure quality: scheduled inspections, random unscheduled inspections, and customer surveys. Inspection methodologies are tailored to the specific functions of the individual task orders. The inspections and customer surveys are designed to ensure that Hyperion meets or exceeds all contract requirements. When combined with our continuous process improvement system described in Section 1.7, these methods provide a low risk and cost-effective approach to quality control. Table 1-2 lists the inspections, audits, and reviews to be performed, frequency, and methodology. Table 1-2. Inspections, Audits and Reviews. Inspection, Audit or Review Frequency Inspection Methodology Report and Forms Required in Semi-annual 100% inspection to ensure use of Support of contract most current Reference Manuals Quarterly Verify version against source document provider. Standard Operating Procedures Semi-annual Verify currency with document author Key Control/Lock Combination Inspection Semi-annual Inspect key control logs & combination control documents to ensure only authorized employees have access 3

6 Table 1-2. Inspections, Audits and Reviews. Inspection, Audit or Review Frequency Inspection Methodology Computer Systems Security Semi-annual Review computer security Review procedures to ensure compliance Industrial Security Self- Inspection with applicable regulations Semi-annual As applicable, conduct industrial security program self inspections in accordance with applicable regulations Customer Surveys Hyperion has a robust customer survey program to ensure we meet customer needs. Hyperion uses a program that ensures customer survey results are incorporated into our process improvements. Comments and recommendations are tracked through Hyperion s Quality Management System. Comments and recommendations are reviewed for understanding and potential disposition and an appropriate response is forwarded to the customer within 30 days. Recommendations that require changes to policies or procedures are entered into our ISO 9001-compliant Quality Management System Corrective Action Report database as corrective or preventative inputs. Management reviews these and resulting action items are incorporated into our continuous improvement process. The Hyperion customer feedback program includes surveys and customer visits, examples of which are described below: General Surveys - Each quarter, Hyperion sends surveys to a representative sample of customers. Questions focus on those issues that are customer satisfaction drivers. Transactional Surveys - Transactional surveys are short, immediate, and focused on a particular service or facility. Hyperion makes concise, three- to six-question survey cards available to all customers. Responses to these questions are subjected to trend analysis to assess positive or negative changes in performance and to implement management action if needed. Customer Visits - The Hyperion President makes regular visits to the Contracting Officer, Functional Area Points of Contact and active job sites to solicit specific feedback about Hyperion and Hyperion Team Partners performance and assess overall customer satisfaction. These periodic interviews are invaluable in maintaining high customer satisfaction levels. Our customer satisfaction survey presents a framework for measuring customer service. It recognizes the impact of customer expectations and perceived value upon customer satisfaction. Data from the contract level, site specific surveys and customer visits will be used to calculate customer satisfaction. Working with the Government, we baseline customer satisfaction index during the first six months of contract performance. Hyperion will then utilize it as a base to monitor future performance against for the remaining years of the contract Performance Metrics Hyperion uses performance metrics to identify and correct deficiencies or degradations in service before the level of performance becomes unacceptable. Hyperion s approach to performance metrics is straightforward: 4

7 Identify meaningful performance metrics, indicators and goals that reflect high performance standards, yet are attainable Communicate the goals and expectations regarding performance throughout the organization Ensure that objective data is collected, analyzed and used to guide and improve performance in a timely manner Share the information in an open and collaborative environment to promote teamwork and development of a true partnership Reinforce performance management metrics with rigorous customer satisfaction processes to create an effective mechanism for continuous improvement Incentivize the management team to deliver the results Within 30 days of each task order issuance, Hyperion develops Key Performance Indicators. These indicators are primarily focused on cost, schedule and technical performance of the individual task orders. This approach readily incorporates the government s need to have an enforceable Quality Assurance Program that is quickly adaptable to meet changing mission and priority changes that will occur over time, and is intentionally designed to focus on excellent performance without creating the requirement to amass large quantities of statistical data. Measuring results is important for enforcing accountability and determining the quality of work done by our personnel. The information compiled is used to identify personnel who require performance improvement, additional training, or special recognition for outstanding performance. Delivering results is most reliably achieved when every individual in the workforce understands how their efforts contribute to the mission. Under the Hyperion approach, enterprise metrics are reviewed by the management team and presented to the workforce on a regular basis. The metrics are used by the Program Manager to set organizational priorities and measure performance of discrete activities that contribute to service delivery. Hyperion s metrics directly link management responsibility and incentives to output objectives. They are tracked at the operating management level by the Program Manager who has the authority and resources to take timely preemptive and corrective actions to ensure performance standards are met Documenting the Quality Assurance Program Hyperion implements a rigorous schedule for documenting and enforcing quality control of all work. A database of all inspections conducted, the results of each inspection, and the corrective actions taken are appropriately maintained. This record and database contains the requisite data elements such that our Quality Control inspections can be reconciled with the Government s Quality Assurance results. This data is maintained on-site and is available via web interface to our employees, teaming partners and government customers. Documented procedures are a critical part of our quality management system. They define the correct and proper operation from a quality perspective and are applicable to all operations within our organization. Our documentation process can be categorized along four levels: Level One is a quality manual that identifies our strategies and policies on a macro-level scale and addresses the requirements of the standard of performance Level Two identifies processes and procedures under which Hyperion operates Level Three defines work instructions which provide details on how specific tasks or operations are to be performed Level Four describes quality records, to include forms, charts, illustrations or checklists used on a daily basis 5

8 1.5.4 Maintaining Effective Communications Effective communication with the Government is a fundamental tenet of our Quality Management System. For communication to be effective, it must be timely, relevant, and accurate. The key features of our communications approach include: Internal requirements for regular customer visits by the Hyperion President and the Program Manager Planned partnering meetings with the Government Detailed metrics spanning site specific criteria to overall contract management Regularly scheduled staff meetings An issues and corrective actions database In addition, the Hyperion Program Manager submits a quarterly quality report identifying quality issues, inspection results, and corrective actions to the Government. 1.6 Identifying, Correcting and Preventing Deficiencies Hyperion recognizes that performance shortfalls may occur in spite of all of the effective techniques described in this Quality Assurance Program. Problem identification is accomplished by: Effective and regular communications with government counterparts at all levels of the organization Regular monitoring, inspection and reviews built into Hyperion s project execution processes Feedback obtained from the customer complaints and customer survey processes described in Section When deficiencies are noted through an inspection or review, we document them in writing and forward a report to the Program Manager and the Quality Manager. The deficiencies are provided to the responsible staff members and the appropriate Government representatives if Government assistance is needed to resolve the deficiency. These written deficiencies are completed as part of scheduled or unscheduled inspections/reviews. Customer-generated complaints are appended with a written report detailing how the deficiency was resolved to the customer s satisfaction. All customer complaints are reviewed and addressed by the Program Manager. In addition, Hyperion performs trend analyses using our Key Performance Indicators to identify any downturn in performance, which helps prevent service delivery problems. The Hyperion management team quickly corrects all identified problems and implements solutions in a rapid, responsive manner as described above. Hyperion establishes Customer Complaints and Complaint Resolution as contract-wide performance indicators, and sets very aggressive goals for each. The short lines of communication between our management team and their government counterparts will further ensure a rapid response. Any noted discrepancy or customer problem is normally identified by either self-inspection or by written customer feedback or telephone call. Customer surveys and feedback forms are sent to the customers for identification and resolution of quality issues. These methods are used to ensure a consistent quality control approach across the contract. Upon receiving the completed forms, the Program Manager and the Quality Manager review these surveys on a weekly basis to discuss any quality issues and determine the appropriate action to be taken. The Program Manager verifies with the customer that the quality issue is 6

9 resolved to their total satisfaction. In addition, a key component of our process to rapidly correct any deficiency is the involvement of our company leadership. The Hyperion President holds monthly program reviews with the Program Manager and selected staff members, and can be contacted at anytime by customers to quickly resolve issues. Problem prevention is embodied throughout this Quality Assurance Program, and includes the application of best practice quality control procedures, clear lines of authority and responsibility, and an empowered, informed workforce that is attuned to customer needs. Hyperion also spends significant resources on continuous process improvement, described in Section 1.7. By focusing on continuous improvement, we prevent deficiencies and considerably enhance performance. 1.7 Continuous Process Improvement Hyperion is committed to continuous process improvement and increasing the effective/efficient use of resources throughout the life of a contract. Our approach to continuously improving performance is based on Hyperion s Quality Management System and the premises of our ISO 9001 certification in Management and Design of Information Technology Projects. This includes the maintenance and enhancement of Hyperion s Quality Policy and Quality Manual. Another key component of Hyperion s quality plan is assuring that everyone involved on a project has access to the information they need to perform their functions and that that information is current and accurate. This includes Hyperion personnel, our teammates, suppliers, and government personnel. To accomplish this objective, Hyperion utilizes SharePoint for the control of the entire gamut of documents associated with successful project management including contracts, task orders, vendor invoices, timesheets, project plans, schedules, operating procedures, work instructions, etc. Hyperion believes that Quality Assurance is an ongoing process which must be tended to everyday not only during a project but in between projects as well. In our opinion, the mindset which makes Quality Assurance the last task before final delivery is doomed to failure. But the mindset which states that quality starts at the beginning, not the end, is not much better. We believe that all levels of management, all grades of employees must focus on quality during projects, at the beginning of projects, at the end, and especially in between when everyone is preparing for the next one. A key tenet of Hyperion s corporate philosophy is the right tool for the right job. Whether it s a hammer drill or an Optical Time Domain Reflectometer (OTDR), we acquire best of breed equipment for our teams and train our people in proper operation. Another key tenet is the right person for the right job. Training is also an ongoing process which requires continual attention. Hyperion has developed training and certification objectives for each employee and we allocate resources to meet these objectives and improve employee skills through a mixture of classroom, internet-based, CD-based, on-the-job, and vendor training. We thereby ensure that each employee brings the right set of skills to each task. All Hyperion employees bring a hands-on approach to task accomplishment. When it comes to installations, even senior managers have been there themselves. As the company grows, our senior managers resist the tendency to get further away from projects by visiting project sites and leading by example in showing junior employees how to do the job the right way. This helps to further the development of our corporate culture of delivering a superior product on time with the highest quality by vividly demonstrating that senior management really does take quality seriously since they are willing to get their hands dirty and do the job right. 7

Camber Quality Assurance (QA) Approach

Camber Quality Assurance (QA) Approach Camber Quality Assurance (QA) Approach Camber s QA approach brings a tested, systematic methodology, ensuring that our customers receive the highest quality products and services, delivered via efficient

More information

Quality Assurance Program Plan. July 2006. U.S. Department of Energy Office of Legacy Management

Quality Assurance Program Plan. July 2006. U.S. Department of Energy Office of Legacy Management U. S. Department of Energy Office of Legacy Management July 2006 July 2006 Page i DOE-LM Policy Statement The U.S. Department of Energy (DOE) Office of Legacy Management (LM) performs long-term surveillance

More information

QUALITY MANAGEMENT SYSTEM MANUAL

QUALITY MANAGEMENT SYSTEM MANUAL The online version of this document is controlled. Therefore, all printed versions of this document are unofficial copies. QUALITY MANAGEMENT SYSTEM MANUAL 6901 Charles Street Towson, Maryland 21204 Manual

More information

<name of project> Software Project Management Plan

<name of project> Software Project Management Plan The document in this file is adapted from the IEEE standards for Software Project Management Plans, 1058-1998, which conforms to the requirements of ISO standard 12207 Software Life Cycle Processes. Tailor

More information

Company Quality Manual Document No. QM Rev 0. 0 John Rickey Initial Release. Controlled Copy Stamp. authorized signature

Company Quality Manual Document No. QM Rev 0. 0 John Rickey Initial Release. Controlled Copy Stamp. authorized signature Far West Technology, Inc. ISO 9001 Quality Manual Document No.: QM Revision: 0 Issue Date: 27 August 1997 Approval Signatures President/CEO Executive Vice President Vice President/CFO Change Record Rev

More information

Control No: QQM-02 Title: Quality Management Systems Manual Revision 10 07/08/2010 ISO 9001:2008 Page: 1 of 22

Control No: QQM-02 Title: Quality Management Systems Manual Revision 10 07/08/2010 ISO 9001:2008 Page: 1 of 22 ISO 9001:2008 Page: 1 of 22 Central Technologies has developed a Quality Management System, and the associated procedures and work instructions, to be compliant to ISO 9001:2008. Utilizing this Quality

More information

Table 1: FIDIC Quality Management COMPLIANCE Checklist

Table 1: FIDIC Quality Management COMPLIANCE Checklist Table 1: FIDIC Quality Management COMPLIANCE Checklist Aspects related to Risk Management have been inserted and highlighted in light blue The aspects that are required by CESA to be complied with by Single

More information

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) Attachment 5 SOL09000002 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) for the Federal Communications Commission Washington, DC TABLE OF CONTENTS 1.0 INTRODUCTION... 2 1.1 PURPOSE... 2 1.2 PERFORMANCE MANAGEMENT

More information

Quality Management Plan

Quality Management Plan 6500m HOV Project Stage 1: A-4500 HOV Document Control No.: 0000000 3-November-2009 WOODS HOLE OCEANOGRAPHIC INSTITUTION WOODS HOLE, MA 02543 Document Control Sheet Date Originator Description 07-28-09

More information

CORPORATE QUALITY MANUAL

CORPORATE QUALITY MANUAL Corporate Quality Manual Preface The following Corporate Quality Manual is written within the framework of ISO 9001:2008 Quality System by the employees of CyberOptics. CyberOptics recognizes the importance

More information

UNCONTROLLED COPY FOR REFERENCE ONLY

UNCONTROLLED COPY FOR REFERENCE ONLY CLOVER MACHINE AND MFG. 800 MATHEW ST. #101 SANTA CLARA, CA 95050 727-3380 727-7015 fax REVISION: DATE: PAGE 1 OF 45 QUALITY POLICY MANUAL DISTRIBUTION LIST: President Purchasing Manager Vice President

More information

MONITORING PERFORMANCE

MONITORING PERFORMANCE MONITORING PERFORMANCE Monitoring the performance of the contractor is a key function of proper contract administration. The purpose is to ensure that the contractor is performing all duties in accordance

More information

CATSA Screening Contractor Management System Standard (2015)

CATSA Screening Contractor Management System Standard (2015) Public Works and Government Services Canada Canadian General Standards Board Travaux publics et Services gouvernementaux Canada Office des normes générales du Canada CATSA Screening Contractor Management

More information

NAAS - inacol Standards for Quality Online Programs

NAAS - inacol Standards for Quality Online Programs NAAS - inacol Standards for Quality Online Programs Institutional Standards Institutional standards address the organization's vision, mission, philosophy and beliefs. The institutional standards define

More information

ONTIC UK SUPPLIER QUALITY SURVEY

ONTIC UK SUPPLIER QUALITY SURVEY MAIL-IN / ONSITE This report is intended to furnish data relative to the Suppliers capability to control the quality of supplies and services furnished to Ontic UK. Please complete this Survey and return

More information

The President of Inductors Inc. is the senior executive responsible for operations.

The President of Inductors Inc. is the senior executive responsible for operations. Title: Quality Management System Manual Page: 1 of 20 INTRODUCTION Inductors Inc., founded in 1991, specializes in the distribution of inductive components, including but not limited to standard and custom

More information

Final. North Carolina Procurement Transformation. Governance Model March 11, 2011

Final. North Carolina Procurement Transformation. Governance Model March 11, 2011 North Carolina Procurement Transformation Governance Model March 11, 2011 Executive Summary Design Approach Process Governance Model Overview Recommended Governance Structure Recommended Governance Processes

More information

Module 1: INTRODUCTION. Submodule 1: What is Construction Quality Management (CQM)? "PROACTIVE PREVENTION vs. REACTIVE INSPECTION"

Module 1: INTRODUCTION. Submodule 1: What is Construction Quality Management (CQM)? PROACTIVE PREVENTION vs. REACTIVE INSPECTION Module 1: INTRODUCTION Submodule 1: What is Construction Quality Management (CQM)? "PROACTIVE PREVENTION vs. REACTIVE INSPECTION" Objectives: After completing this submodule, you will be able to: State

More information

CHECKLIST ISO/IEC 17021:2011 Conformity Assessment Requirements for Bodies Providing Audit and Certification of Management Systems

CHECKLIST ISO/IEC 17021:2011 Conformity Assessment Requirements for Bodies Providing Audit and Certification of Management Systems Date(s) of Evaluation: CHECKLIST ISO/IEC 17021:2011 Conformity Assessment Requirements for Bodies Providing Audit and Certification of Management Systems Assessor(s) & Observer(s): Organization: Area/Field

More information

Module 17: EMS Audits

Module 17: EMS Audits Module 17: EMS Audits Guidance...17-2 Figure 17-1: Linkages Among EMS Audits, Corrective Action and Management Reviews...17-5 Tools and Forms...17-7 Tool 17-1: EMS Auditing Worksheet...17-7 Tool 17-2:

More information

Camar Aircraft Products Co. QUALITY MANUAL Revision D

Camar Aircraft Products Co. QUALITY MANUAL Revision D QUALITY MANUAL Revision D Gujll'y Manual Introduction The purpose of this manual is to describe the Quality Assurance Program implemented by Camar Aircraft Products Co. (hereafter referred to as C.A.P.C.)

More information

Micro Plastics, Inc. Quality Manual

Micro Plastics, Inc. Quality Manual ISO 9001:2008 11 Industry Lane Flippin, Arkansas 72634 QM-001-2008-F Page 2 of 39 Introduction Micro Plastics, Inc. developed and implemented a Quality Management System in order to document the company

More information

ISO/IEC 20000-1 Registration Guidance Document

ISO/IEC 20000-1 Registration Guidance Document ISO/IEC 20000-1 Registration Guidance Document Introduction This document is written to help you understand your organization s role and responsibilities in the registration/certification process and to

More information

CP14 ISSUE 5 DATED 1 st OCTOBER 2015 BINDT Audit Procedure Conformity Assessment and Certification/Verification of Management Systems

CP14 ISSUE 5 DATED 1 st OCTOBER 2015 BINDT Audit Procedure Conformity Assessment and Certification/Verification of Management Systems Certification Services Division Newton Building, St George s Avenue Northampton, NN2 6JB United Kingdom Tel: +44(0)1604-893-811. Fax: +44(0)1604-893-868. E-mail: pcn@bindt.org CP14 ISSUE 5 DATED 1 st OCTOBER

More information

HRO Provider Management: Success Requires a Disciplined Approach

HRO Provider Management: Success Requires a Disciplined Approach February 2007 HRO Provider Management: Success Requires a Disciplined Approach By Jeff Krynski Governance Competency Leader, CHRO Services, TPI CONTENTS 2. The Case for HRO Provider Management 2. Provider

More information

This Business Management System Manual is based on ISO 9001:2008 requirements

This Business Management System Manual is based on ISO 9001:2008 requirements Page 1 of 19 (Formerly: Quality Management System Manual) When the ISO 9001:2008 standard is identifying the Quality Manual or Quality Management System, Turbonetics is representing this requirement with

More information

PHENIX OF IDAHO, INC. SUBCONTRACTOR QUALITY ASSURANCE PLAN

PHENIX OF IDAHO, INC. SUBCONTRACTOR QUALITY ASSURANCE PLAN PHENIX OF IDAHO, INC. SUBCONTRACTOR QUALITY ASSURANCE PLAN SUBCONTRACTOR QUALITY ASSURANCE PLAN 1.0 PURPOSE 1.1 The purpose of this Subcontractor Quality Plan (SQP) is to describe the program to be implemented

More information

MTAT.03.243 Software Engineering Management

MTAT.03.243 Software Engineering Management MTAT.03.243 Software Engineering Management Lecture 17: Other SPI Frameworks and QM Systems Dietmar Pfahl Spring 2014 email: dietmar.pfahl@ut.ee Structure of Lecture 17 Other SPI Frameworks People CMM

More information

DOE O 226.1A, IMPLEMENTATION OF DEPARTMENT OF ENERGY OVERSIGHT POLICY CONTRACTOR ASSURANCE SYSTEMS CRITERIA ATTACHMENT 1, APPENDIX A

DOE O 226.1A, IMPLEMENTATION OF DEPARTMENT OF ENERGY OVERSIGHT POLICY CONTRACTOR ASSURANCE SYSTEMS CRITERIA ATTACHMENT 1, APPENDIX A DOE O 226.1A, IMPLEMENTATION OF DEPARTMENT OF ENERGY OVERSIGHT POLICY CONTRACTOR ASSURANCE SYSTEMS CRITERIA ATTACHMENT 1, APPENDIX A DEFINITIONS Assurance systems encompass all aspects of the processes

More information

Personal Health Services Manager. Allegan County

Personal Health Services Manager. Allegan County REPORTS TO: HEALTH OFFICER SUPERVISES: PERSONAL HEALTH STAFF STATUS: SALARIED EXEMPT COMPENSATION: HN15 BARGAINING GROUP: NON BARGAINING POSITION SUMMARY Under the supervision of the Health Officer, plans,

More information

CENTRIS CONSULTING. Quality Control Manual

CENTRIS CONSULTING. Quality Control Manual CENTRIS CONSULTING Quality Control Manual ISO 9001:2008 Introduction Centris Consulting developed and implemented a Quality Management System in order to document the company s best business practices,

More information

PART I. NOMINATOR PART II. SHORT ANSWERS

PART I. NOMINATOR PART II. SHORT ANSWERS PART I. NOMINATOR First Name: David Last Name: Reese Organization: DHS, Office of Safety and Environmental Programs Project Title: [None Submitted] Submitted by: Federal Agency Date Received: 06/15/2011

More information

074-8432-552 Page 1 of 7 Effective Date: 12/18/03 Software Supplier Process Requirements

074-8432-552 Page 1 of 7 Effective Date: 12/18/03 Software Supplier Process Requirements Page 1 of 7 Software Supplier Process Requirements 1.0 QUALITY SYSTEM FRAMEWORK 1.1 QUALITY POLICY The Seller shall document and implement a quality program in the form of Quality manual or detailed Quality

More information

building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t

building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t INTRODUCTION 1 1 THE GROWING INFLUENCE OF PROCUREMENT PROFESSIONALS 2 2 GUIDELINES FOR

More information

a) To achieve an effective Quality Assurance System complying with International Standard ISO9001 (Quality Systems).

a) To achieve an effective Quality Assurance System complying with International Standard ISO9001 (Quality Systems). FAT MEDIA QUALITY ASSURANCE STATEMENT NOTE 1: This is a CONTROLLED Document as are all quality system files on this server. Any documents appearing in paper form are not controlled and should be checked

More information

0. 0 TABLE OF CONTENTS

0. 0 TABLE OF CONTENTS QUALITY MANUAL Conforming to ISO 9001:2000 0. 0 TABLE OF CONTENTS Section Description ISO 9001 Clause Page 0 TABLE OF CONTENTS n/a 2 1 PIMA VALVE, INC. DESCRIPTION n/a 3 2 QUALITY MANUAL DESCRIPTION 4.2.2

More information

Quality at GE Energy

Quality at GE Energy Quality at GE Energy Table of Contents GE Energy and Quality Visions 2 Our Customer Commitments 3-5 The Quality Organization and Policy 6-8 Quality Management System 9-11 Key Business Processes 12-16

More information

Quality management systems

Quality management systems L E C T U R E 9 Quality management systems LECTURE 9 - OVERVIEW Quality management system based on ISO 9000 WHAT IS QMS (QUALITY MANAGEMENT SYSTEM) Goal: Meet customer needs Quality management system includes

More information

PERFORMANCE APPRAISAL

PERFORMANCE APPRAISAL Aligns employee performance plans with organizational goals Focuses employees on achieving results Requires employee performance plans to include clear performance elements (expectations) with measurable

More information

ISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR

ISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR Page 1 of 20 ISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR SUPPLIER/ SUBCONTRACTOR NAME: ADDRESS: CITY AND STATE: ZIP CODE: SUPPLIER/MANUFACTURER NO PHONE: DIVISION:

More information

Introduction to the ITS Project Management Methodology

Introduction to the ITS Project Management Methodology Introduction to the ITS Project Management Methodology In September 1999 the Joint Legislative Committee on Performance Evaluation and Expenditure Review (PEER) produced a report entitled Major Computer

More information

ISO 9001 Quality Systems Manual

ISO 9001 Quality Systems Manual ISO 9001 Quality Systems Manual Revision: D Issue Date: March 10, 2004 Introduction Micro Memory Bank, Inc. developed and implemented a Quality Management System in order to document the company s best

More information

Quality Management System Manual

Quality Management System Manual Quality Management System Manual This manual has been reviewed and approved for use by: Jack Zazulak President, Aurora Machine Limited March 07, 2011 Date - Copyright Notice - This document is the exclusive

More information

REQUIREMENTS FOR CERTIFICATION BODIES TO DETERMINE COMPLIANCE OF APPLICANT ORGANIZATIONS TO THE MAGEN TZEDEK SERVICE MARK STANDARD

REQUIREMENTS FOR CERTIFICATION BODIES TO DETERMINE COMPLIANCE OF APPLICANT ORGANIZATIONS TO THE MAGEN TZEDEK SERVICE MARK STANDARD REQUIREMENTS FOR CERTIFICATION BODIES TO DETERMINE COMPLIANCE OF APPLICANT ORGANIZATIONS TO THE MAGEN TZEDEK SERVICE MARK STANDARD Foreword The Magen Tzedek Commission has established a standards and certification

More information

PROJECT MANAGEMENT PLAN TEMPLATE < PROJECT NAME >

PROJECT MANAGEMENT PLAN TEMPLATE < PROJECT NAME > PROJECT MANAGEMENT PLAN TEMPLATE < PROJECT NAME > Date of Issue: < date > Document Revision #: < version # > Project Manager: < name > Project Management Plan < Insert Project Name > Revision History Name

More information

Establish Collaborative Strategies to Better Manage a Global Vendor Network Devise a Proper Float Plan

Establish Collaborative Strategies to Better Manage a Global Vendor Network Devise a Proper Float Plan Establish Collaborative Strategies to Better Manage a Global Vendor Network Devise a Proper Float Plan CBI s Biopharmaceutical Forum on Clinical and Commercial Global Supply Chain Excellence Sandy Onorato

More information

Working Release For User Comment. January 23, 2006 DRAFT

Working Release For User Comment. January 23, 2006 DRAFT National Defense Industrial Association (NDIA) Program Management Systems Committee (PMSC) ANSI/EIA 748 Earned Value Management System Acceptance Guide Working Release For User Comment January 23, 2006

More information

Making Every Project Business a Best-Run Business

Making Every Project Business a Best-Run Business SAP Functions in Detail SAP Business Suite SAP Commercial Project Management Making Every Project Business a Best-Run Business Table of Contents 3 Quick Facts 4 Facilitating Optimal Project Delivery for

More information

Quality Systems Manual

Quality Systems Manual Quality Systems Manual This manual was developed to support ISO 9001 elements Revision Description of Change Author Effective Date 5-28-02 Initial Release Support ISO 9001: 2000 L. Hook 5-28-02 7-01-02

More information

ISO 9001:2008 Audit Checklist

ISO 9001:2008 Audit Checklist g GE Power & Water ISO 9001:2008 Audit Checklist Organization Auditor Date Page 1 Std. 4.1 General s a. Are processes identified b. Sequence & interaction of processes determined? c. Criteria for operation

More information

Total Quality. 1) Quality

Total Quality. 1) Quality Total Quality 1) Quality 1.1 Quality assurance (QA) refers to the engineering activities implemented in a quality system so that requirements for a product or service will be fulfilled. It is the systematic

More information

MNLARS Project Audit Checklist

MNLARS Project Audit Checklist Audit Checklist The following provides a detailed checklist to assist the audit team in reviewing the health of a project. Relevance (at this time) How relevant is this attribute to this project or audit?

More information

Eagle Machining, Inc. Quality Management System

Eagle Machining, Inc. Quality Management System Eagle Machining, Inc. Quality Management System 1 of 10310 Antoine Drive Bldg D, Houston, Texas 77086 BUSINESS OPERATING MANUAL (QUALITY MANUAL) Revision Date: 08/01/2014 Approved By: Joseph Vu Date: 08/01/2014

More information

Develop Project Charter. Develop Project Management Plan

Develop Project Charter. Develop Project Management Plan Develop Charter Develop Charter is the process of developing documentation that formally authorizes a project or a phase. The documentation includes initial requirements that satisfy stakeholder needs

More information

FY 2015 Senior Professional (SP) Performance Appraisal System Opening Guidance

FY 2015 Senior Professional (SP) Performance Appraisal System Opening Guidance Office of Executive Resources Office of the Chief Human Capital Officer U.S. Department of Energy FY 2015 Senior Professional (SP) Performance Appraisal System Opening Guidance Table of Contents Contents

More information

Row Manufacturing Inc. Quality Manual ISO 9001:2008

Row Manufacturing Inc. Quality Manual ISO 9001:2008 Row Manufacturing Inc. Quality Manual ISO 9001:2008 Row Manufacturing 210 Durham Drive Athens, Alabama 35611 Phone:256.232.4151 Fax:256.232.4133 Page 2 of 33 This Page intentionally left Blank Page 3 of

More information

Quality Manual Printed copy valid for 24 hours from time of printing unless stamped CONTROLLED COPY in red. Page

Quality Manual Printed copy valid for 24 hours from time of printing unless stamped CONTROLLED COPY in red. Page Quality Manual Page 1 of 20 Change Log Document Revision Date Description of Change 15/04/09 Initial Release Page 2 of 20 1.0 Scope and Exclusions Scope This Quality Manual contains policies that have

More information

14620 Henry Road Houston, Texas 77060 PH: 281-447-3980 FX: 281-447-3988. WEB: www.texasinternational.com QUALITY MANUAL

14620 Henry Road Houston, Texas 77060 PH: 281-447-3980 FX: 281-447-3988. WEB: www.texasinternational.com QUALITY MANUAL 14620 Henry Road Houston, Texas 77060 PH: 281-447-3980 FX: 281-447-3988 WEB: www.texasinternational.com QUALITY MANUAL ISO 9001:2008 API Spec Q1, 9th Edition API Spec 8C 5 Th Edition MANUAL NUMBER: Electronic

More information

The Prophotonix (UK) Ltd Quality manual

The Prophotonix (UK) Ltd Quality manual The Prophotonix (UK) Ltd Quality manual Date: March 2014 Revision: D Sparrow lane, Hatfield Broad Oak, Herts, UK, CM22 7BA Tel: +44 (0)1279 717170 Fax: +44 (0)1279 717171 e-mail: info@prophotonix.com Page

More information

Preparation of a Rail Safety Management System Guideline

Preparation of a Rail Safety Management System Guideline Preparation of a Rail Safety Management System Guideline Page 1 of 99 Version History Version No. Approved by Date approved Review date 1 By 20 January 2014 Guideline for Preparation of a Safety Management

More information

BASE CONSTRUCTION INC

BASE CONSTRUCTION INC BASE CONSTRUCTION INC 14252 CULVER DRIVE A-630 IRVINE,CA 92604-0326 OFFICE:949 387-3471 Shop 714 994 9563 CELL:949 735-5292 FAX:949 786-8753 QUALITY ASSURANCE and QUALITY CONTROL MANUAL 1 TABLE OF CONTENTS

More information

Micron Quality Manual

Micron Quality Manual Micron Quality Manual The Quality Management System (QMS) is an integral component in allowing Micron to achieve the next level in Quality Control and in delivering Total Quality Excellence to our customers.

More information

ISO 20000-1:2005 Requirements Summary

ISO 20000-1:2005 Requirements Summary Contents 3. Requirements for a Management System... 3 3.1 Management Responsibility... 3 3.2 Documentation Requirements... 3 3.3 Competence, Awareness, and Training... 4 4. Planning and Implementing Service

More information

Integrated Risk Management:

Integrated Risk Management: Integrated Risk Management: A Framework for Fraser Health For further information contact: Integrated Risk Management Fraser Health Corporate Office 300, 10334 152A Street Surrey, BC V3R 8T4 Phone: (604)

More information

ISO 14001 Registration Guidance Document

ISO 14001 Registration Guidance Document Introduction ISO 14001 Registration Guidance Document ISO 14001:2004 emphasizes the continuous improvement of an environmental management system (EMS). The standard specifies requirements for an environmental

More information

Rev: Issue 4 Rev 4 Quality Manual AOP0101 Date: 10/07/13. Quality Manual. CBT Technology, Inc. 358 North Street Randolph, MA 02368

Rev: Issue 4 Rev 4 Quality Manual AOP0101 Date: 10/07/13. Quality Manual. CBT Technology, Inc. 358 North Street Randolph, MA 02368 Quality Manual CBT Technology, Inc. 358 North Street Randolph, MA 02368 Issue 4 Revision 4 Note: updates are in italics Page 1 of 18 1.0 Scope and Exclusions Scope This Quality Manual contains policies

More information

CQR-1 CONTRACTOR QUALITY REQUIREMENTS for CONSTRUCTION SERVICES

CQR-1 CONTRACTOR QUALITY REQUIREMENTS for CONSTRUCTION SERVICES 1.0 SCOPE CQR-1 CONTRACTOR QUALITY REQUIREMENTS for CONSTRUCTION SERVICES This document establishes the minimum quality program requirements for a contractor providing equipment, material, and construction

More information

Performance Measurement

Performance Measurement Performance Measurement Introduction Performance measurement is a fundamental building block of TQM and a tal quality organisation. Hisrically, organisations have always measured performance in some way

More information

Managed Desktop Support Services

Managed Desktop Support Services managed enterprise technologies Managed Desktop Support Services MET Managed Desktop Support Service Most organisations spend lots of time and money trying to manage complex desktop environments and worrying

More information

Certification Process Requirements

Certification Process Requirements SAAS Certification Process Requirements SAAS Procedure 200 and ISO/IEC 17021 Social Accountability Accreditation Services, June 2010 Accreditation Process and Policies SAAS Normative Requirements SAAS

More information

Surgi Manufacturing Quality Manual

Surgi Manufacturing Quality Manual Surgi Manufacturing Page 1 of 18 Approvals: QA: Eng. Mgt. : A Date: 18Aug98 1. Introduction... 4 1.1 Scope... 4 1.2 Purpose... 4 1.3 Authority... 4 1.4 Issue of the Manual... 4 1.5 Amendments... 4 1.6

More information

R000. Revision Summary Revision Number Date Description of Revisions R000 Feb. 18, 2011 Initial issue of the document.

R000. Revision Summary Revision Number Date Description of Revisions R000 Feb. 18, 2011 Initial issue of the document. 2 of 34 Revision Summary Revision Number Date Description of Revisions Initial issue of the document. Table of Contents Item Description Page 1. Introduction and Purpose... 5 2. Project Management Approach...

More information

CIAC CALL CENTER MANAGEMENT COMPETENCIES

CIAC CALL CENTER MANAGEMENT COMPETENCIES CIAC CALL CENTER MANAGEMENT COMPETENCIES CIAC-Certified Operations Manager (CCOM) These competencies represent the knowledge, skill, and behavioral requirements for professionals pursuing certification

More information

WHITE PAPER December, 2008

WHITE PAPER December, 2008 INTRODUCTION Key to most IT organization s ongoing success is the leadership team s ability to anticipate, plan for, and adapt to change. With ever changing business/mission requirements, customer/user

More information

Management Standards and Expectations

Management Standards and Expectations Health, Safety, Security and Environmental Management System Management Standards and take c&re of yourself, others and the environment Health, Safety, Security and Environment Policy E.ON Climate & Renewables

More information

The multisourcing approach to IT consolidation

The multisourcing approach to IT consolidation Experience the commitment WHITE PAPER The multisourcing approach to IT consolidation The proven commercial practice of multisourcing services integration can help state and local governments achieve IT

More information

Construction Management Standards of Practice

Construction Management Standards of Practice Construction Management Standards of Practice 2010 Edition Advancing Professional Construction/ Program Management Worldwide. 7926 Jones Branch Drive, Suite 800 McLean, VA 22102-3303 USA 703.356.2622 703.356.6388

More information

ISO 9001:2008 STANDARD OPERATING PROCEDURES MANUAL

ISO 9001:2008 STANDARD OPERATING PROCEDURES MANUAL 8200 Brownleigh Drive Raleigh, NC 27617-7423 Phone: (919) 510-9696 Fax: (919) 510-9668 ISO 9001:2008 STANDARD OPERATING PROCEDURES MANUAL ALLIANCE OF PROFESSIONALS & CONSULTANTS, INC. - 1 - Table of Contents

More information

Darshan Institute of Engineering & Technology Unit : 7

Darshan Institute of Engineering & Technology Unit : 7 1) Explain quality control and also explain cost of quality. Quality Control Quality control involves the series of inspections, reviews, and tests used throughout the software process to ensure each work

More information

Business Analyst Position Description

Business Analyst Position Description Analyst Position Description September 4, 2015 Analysis Position Description September 4, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...

More information

QMS Manual 2350 Helen Street, N. St. Paul, MN 55109 Page 1 of 5. Quality Management System Manual

QMS Manual 2350 Helen Street, N. St. Paul, MN 55109 Page 1 of 5. Quality Management System Manual 2350 Helen Street, N. St. Paul, MN 55109 Page 1 of 5 AETRIUM Quality Management System Manual 2350 Helen Street, N. St. Paul, MN 55109 Page 2 of 5 Introduction It is a strategic decision by Aetrium management

More information

Your Software Quality is Our Business. INDEPENDENT VERIFICATION AND VALIDATION (IV&V) WHITE PAPER Prepared by Adnet, Inc.

Your Software Quality is Our Business. INDEPENDENT VERIFICATION AND VALIDATION (IV&V) WHITE PAPER Prepared by Adnet, Inc. INDEPENDENT VERIFICATION AND VALIDATION (IV&V) WHITE PAPER Prepared by Adnet, Inc. February 2013 1 Executive Summary Adnet is pleased to provide this white paper, describing our approach to performing

More information

GE Oil & Gas. Quality at. GE Oil & Gas. GE imagination at work QUALITY

GE Oil & Gas. Quality at. GE Oil & Gas. GE imagination at work QUALITY GE Oil & Gas Quality at GE Oil & Gas GE imagination at work QUALITY 2 - Quality at GE Oil & Gas TABLE OF CONTENTS GE Oil & Gas and Quality Visions Our Customer Commitments The Quality Organization and

More information

Part One. Determining and Aligning the CRM Vision: Overview

Part One. Determining and Aligning the CRM Vision: Overview Part One Determining and Aligning the CRM Vision: Overview O V E R V I E W The CRM vision is the starting point in the achievement of performance driven CRM. It directs us to the desired end state and

More information

Safety Through Knowledge

Safety Through Knowledge NUREG/BR-0332 JANUARY 2007 UNITED STATES NUCLEAR REGULATORY COMMISSION Protecting People and the Environment NUREG/BR-0164, February 2007 Rev. 5 Training NRC Regulator and Development of Strategic Nuclear

More information

Quality Assurance System Manual

Quality Assurance System Manual The online version of this procedure is official. Therefore, all printed versions of this document are unofficial copies. St. Louis Public Schools Quality Assurance System Manual 801 North 11 th Street

More information

Wharton Construction Ltd. Quality Manual. Kellaw Road Yarm Road Business Park Darlington DL1 4YA

Wharton Construction Ltd. Quality Manual. Kellaw Road Yarm Road Business Park Darlington DL1 4YA Quality Manual Kellaw Road Yarm Road Business Park Darlington DL1 4YA MANUAL IDENTIFICATION This document is a controlled/uncontrolled copy. Copy Number:...of... Issued to... Title... Holders of controlled

More information

The Keys to Successful Service Level Agreements Effectively Meeting Enterprise Demands

The Keys to Successful Service Level Agreements Effectively Meeting Enterprise Demands A P P L I C A T I O N S A WHITE PAPER SERIES SYNTEL, A U.S.-BASED IT SERVICE PROVIDER WITH AN EXTENSIVE GLOBAL DELIVERY SERVICE, SUGGESTS SPECIFIC BEST PRACTICES FOR REDUCING COSTS AND IMPROVING BUSINESS

More information

QA Procedure Page 1 Appendix A

QA Procedure Page 1 Appendix A *Changes from the previous QASE noted by "yellow" highlight of block Evaluation Summary Company: Prepared By: Section Element Manual Audit OK Objective Evidence 2.1 Objective of Quality Assurance Program

More information

Technical Manufacturing Corporation (TMC) Quality Manual

Technical Manufacturing Corporation (TMC) Quality Manual Technical Manufacturing Corporation (TMC) Quality Manual 15 Centennial Drive Peabody MA 01960 Revision: 19 Pages: 2 of 15 Date Issued: 03/13/2013 1. Table of Contents 1. TABLE OF CONTENTS... 2 2. ABOUT

More information

Department of Administration Portfolio Management System 1.3 June 30, 2010

Department of Administration Portfolio Management System 1.3 June 30, 2010 E 06/ 30/ 2010 EX AM PL 1. 3 06/ 28/ 2010 06/ 24/ 2010 06/ 23/ 2010 06/ 15/ 2010 06/ 18/ 2010 Portfolio System 1.3 June 30, 2010 Contents Section 1. Project Overview... 1 1.1 Project Description... 1 1.2

More information

Travel and Expense Service Level Agreement Last revised July 5, 2011

Travel and Expense Service Level Agreement Last revised July 5, 2011 Travel and Expense Service Level Agreement Last revised July 5, 2011 1 P age Table of Contents General Information..................................... 3 Roles and Responsibilities.................................

More information

CRITERIA FOR EVALUATION OF NUCLEAR FACILITY TRAINING PROGRAMS. (Formerly Titled: Guidelines for Evaluation of Nuclear Facility Training Programs)

CRITERIA FOR EVALUATION OF NUCLEAR FACILITY TRAINING PROGRAMS. (Formerly Titled: Guidelines for Evaluation of Nuclear Facility Training Programs) TS DOE STANDARD NOT MEASUREMENT SENSITIVE DOE-STD-1070-94 Reaffirmed July 2014 CRITERIA FOR EVALUATION OF NUCLEAR FACILITY TRAINING PROGRAMS (Formerly Titled: Guidelines for Evaluation of Nuclear Facility

More information

Quality Manual ISO9001:2008

Quality Manual ISO9001:2008 Quality Manual ISO9001:2008 Connor Winfield Corp. Date: 4/26/10 Revision: 3 Quality Manual Quality Manual Connor Winfield GENERAL Section 0.1 Section Rev.: 2 Rev. Date: 4/26/10 Section Page 1 Index and

More information

Job Description. Created Date: June 3, 2015 Version: 1.0

Job Description. Created Date: June 3, 2015 Version: 1.0 Job Description Title: Fleet Manager Reporting To: VP Patient Services Department: Location: FLSA Classification: Exempt Salary Grade: Created Date: June 3, 2015 Version: 1.0 Position Summary Manages,

More information

Business Continuity Position Description

Business Continuity Position Description Position Description February 9, 2015 Position Description February 9, 2015 Page i Table of Contents General Characteristics... 2 Career Path... 3 Explanation of Proficiency Level Definitions... 8 Summary

More information

Quality Management System Manual

Quality Management System Manual Effective Date: 03/08/2011 Page: 1 of 17 Quality Management System Manual Thomas C. West Eric Weagle Stephen Oliver President ISO Management General Manager Representative Effective Date: 03/08/2011 Page:

More information

QUALITY ASSURANCE AND QUALITY CONTROL PLAN. Seaport e Rolling Admissions Award - N00178-14-D-7338

QUALITY ASSURANCE AND QUALITY CONTROL PLAN. Seaport e Rolling Admissions Award - N00178-14-D-7338 QUALITY ASSURANCE AND QUALITY CONTROL PLAN Seaport e Rolling Admissions Award - N00178-14-D-7338 0 1.0 Introduction 1.1 Purpose This Quality Assurance Plan (QAP) is pursuant to the requirements listed

More information

Aerospace Guidance Document

Aerospace Guidance Document Aerospace Guidance Document Introduction AS9100, AS9110 and AS9120 all include ISO 9001:2008 registration and specify additional requirements for a quality management system for the aerospace industry.

More information

Manag. Roles. Novemb. ber 20122

Manag. Roles. Novemb. ber 20122 Information Technology Manag gement Framework Roles and Respo onsibilities Version 1.2 Novemb ber 20122 ITM Roles and Version History Version ed By Revision Date Approved By Approval Date Description of

More information