Purchase of Telephone System and Call Recording System. October 9, The Honorable Mayor Ellison and Members of the City Commission:

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1 Finance Department 211 S Williams Street Royal Oak, MI Purchase of Telephone System and Call Recording System October 9, 2015 The Honorable Mayor Ellison and Members of the City Commission: This letter serves as a request to purchase a replacement telephone system and (911) call recording system. The city recently solicited bids for an IP telephone system and installation due to the city s current telephone system being beyond its useful life and no longer beneficial to support. The base bid tabulation and quotes for the telephone system and call recording system are shown in the tables below. Please be advised that additional equipment was added to the telephone base bid. A smaller committee made-up of the city purchasing agent, IT manager and technology consultant reviewed the eleven telephone system proposals. A larger committee made-up of the people on the smaller committee plus me, and two members of the IT department interviewed five vendors with five different platforms (NEC, ShoreTel, Avaya, Mitel and Cisco). The phone system committee invited Millenia/ShoreTel back for a second demonstration session with the various departments throughtout the city. After the second demonstration the committee unanimously recommends the city purchase the ShoreTel system from Millennia Technologies. Millennia s proposal states it complies with each of the city s requirements and is the lowest bidder to do so. ShoreTel is the only platform of the RFP responses that is built as an IP phone system, as the other systems are traditional PBX systems modified to support the protocol. The ShoreTel system provides percent uptime and N+1 redundancy. Millennia Technologies is a gold champion certified ShoreTel reseller. References for Millennia /ShoreTel have been checked and all parties reported to be very satisfied. With the upgrade of the city phone system, the city s (911) call recording system will need to be replaced as the current recording solution does not have the ability to record calls utilizing voice over IP. The city received three quotes for a new recording system. It is recommended that the city purchase the Equature system developed by DSS Corporation. The Equature system is used by sixteen cities in Oakland County as well as by the county itself and is next generation 911 ready. Oakland County highly recommends the Equature solution. The Equature system will capture picture and video attachments, live streaming video, telematics and text messages. DSS has been in business for over 40 years and has been on INC s list of fastest growing companies in America for the past four years. They are the sole manufacturer of the Equature system and provide a 100% percent money back guarantee on their product. Equature is the lowest quote.

2 Both the telephone system and call recording system are within the telephone project budget. It is recommended the following resolutions be approved by the city commission: Be It Resolved the city commission hereby approves the Millenia Technologies purchase order for a telephone system in the amount of $202, Be It Resolved the Mayor is authorized to execute the agreements with Millenia Technologies on behalf of the city. Be It Resolved the city commission hereby approves the purchase order for a call recording system and five year maintenance in the amount of $46, with DSS. Be It Resolved the Mayor is authorized to execute the call recording system and maintenance agreements with DSS on behalf of the city. Respectfully submitted, Mike Kirby, Manager of Information Technology and Communications and Julie Rudd, Director of Finance Approved, Donald E. Johnson City Manager 9 Attachments

3 Color Index Recommended vendor Interviewed RFP responder Nonqualifying RFP responder Table I Telephone System Bid Tabulation Vendor Platform Base Bid KML Digium $132, All-tronics NEC $187, Millennia Technologies Shore Tel $189, Technology Solutions Zultys $203, Teoma Systems Avaya $213, BSB Mitel $221, Carousel Avaya $222, HiTech Shore Tel $249, Netech Cisco $273, XFER Communications Shore Tel $284, TTI Cisco $319, Table 2 Call Recording Quotes Vendor Platform Base Bid DSS Equature $24,313 Stephen Campbell & Associates Nice NRX Recorder Approx. $22,000 * VPI VPI Empower $26,305 *Did not provide an exact price.

4 Attachment Prairie St. SW Grandville, MI PURCHASE AGREEMENT This agreement is made as of October 20 th, 2015 between MILLENNIA TECHNOLOGIES, and City of Royal Oak, located at 211 S Williams St, Royal Oak, MI AGREEMENT: Millennia Technologies will sell, deliver and install the telecommunications equipment listed on Schedule A (Equipment), and sublicense the associated software (together the System) and Customer will purchase the Equipment or cause the Equipment to be purchased by a Lessor who may lease the Equipment to the Customer. 2. PREMISES: The System will be installed at the City of Royal Oak. Customer will secure all necessary consents, easements and rights-of-way for Millennia Technologies access to the System at the Premises. 3. PRICE AND PAYMENT TERMS: The price of the system material is: $ 175, The price of install/training is: $ 25, Sub Total: $ 201, **Taxes & Freight: $ 1, Grand Total: $ 202, No other item is included unless specifically stated in the Agreement or on a Schedule. Customer will pay the Cash Price on the following milestone

5 Attachment 1 $ 121, (60%) on execution of this Agreement; $ 60, (30%) on delivery of materials; $ 20, (10%) upon Completion of Training 4. CHANGES: Any addition or deletion to the System shall be made by means of a Customer Work Order. Unless otherwise modified by a Work Order, the terms of this Agreement will apply to a Work Order as set forth in Section 15 that may apply to any additional equipment or software. Such warranty will terminate not later than the Warranty Period set forth in Section 15 of this Agreement for the original System. The Cash Price of the System (including progress payments) shall be subject to mutually agreed upon adjustment in the event of any mutually agreeable addition or deletion. 5. LEASING: Customer prefers to lease the System YES X NO. Millennia Technologies performance under this Agreement is conditioned on Customer being offered a lease of the System by Millennia Technologies or other qualified Lessor within thirty (30) days of the date of this Agreement, and Millennia Technologies receiving a confirming purchase order from the Lessor subject to the terms of this Agreement. Customer's provision of false information or Customer's rejection or failure to accept a lease shall be deemed a breach of this Agreement. Customer is responsible for verifying that the Lessor will include any additions evidence on an ICN or WO under a lease of the System. The Customer chooses to have the leasing company make progress payments. YES _X NO. 6. SCHEDULING: The Start Date is the Date Millennia Technologies begins the installation of System. The anticipated Start Date is November 15 th, The Cutover Date is the date the equipment is connected to the public telephone network, activated and functioning substantially to provide basic telephone service to place and receive telephone calls. Minor omissions or variances in equipment performance, which do not materially impair the basic telephone service of the equipment, shall not affect the Cutover Date. The anticipated Cutover Date is December 15 th, ATTACHMENTS: The following Schedules are attached to and made part of this Agreement: SOW SOW Addendum Sales Quotation 8. GOVERNING LAW: This Agreement is deemed made and governed by the laws of the State of Michigan except for its rules regarding the conflict of laws. Millennia Technologies - Rev

6 Attachment 1 9. FORCE MAJEURE: Millennia Technologies performance shall be adjusted or suspended by Millennia Technologies to the extent performance is beyond Millennia Technologies reasonable control for reasons including, without limitation, the following: strikes, work stoppages, fire, water, flood, wind, storms, lightning, other acts of God or public enemy, delays of suppliers or sub-contractors, delays or power company, delays of the local exchange company, interexchange carrier of any other carrier, governmental action or any Customer nonperformance such as Customer non-payment or failure to execute an acceptance certificate or leasing document. 10. LIMITATION OF LIABILITY, EXCEPT FOR CLAIMS FOR PHYSICAL INJURIES TO INDIVIDUALS AND DAMAGES TO PHYSICAL PROPERTY: MILLENNIA TECHNOLOGIES AND ITS SUPPLIERS OR SUBCONTRACTORS WILL NOT BE LIABLE FOR THE FOLLOWING UNLESS MILLENNIA TECHNOLOGIES, ITS SUPPLIERS OR SUBCONTRACTORS ARE PROVEN NEGLIGENT OR IN ERROR. A. ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, B. COMMERCIAL LOSS OF ANY KIND (INCLUDING LOSS OF BUSINESS OR PROFITS) OR C. LOSS, DAMAGE OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM CUSTOMER'S USE OR INABILITY TO USE THE SYSTEM EITHER SEPARATELY OR IN COMBINATION WITH OTHER EQUIPMENT OR SOFTWARE; BASED UPON BREACH OR WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT OR ANY OTHER LEGAL THEORY WHETHER OR NOT MILLENNIA TECHNOLOGIES OR ITS SUPPLIERS OR ITS SUBCONTRACTORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS. 11, TERMS AND EXECUTION: A. THIS AGREEMENT INCLUDES THE ADDITIONAL PROVISIONS STATED IN REGARDING WARRANTY. This Agreement binds City of Royal Oak to purchase the System when it is executed by Customer and binds Millennia Technologies when it is executed by Millennia Technologies and delivered to Customer. B. This Agreement allocates the risk of the System's operation between Millennia Technologies and the Customer. The allocation is recognized by both parties and is reflected in the Cash Price of the System. The Customer acknowledges that it has read this Agreement, understands it and is bound by its terms. 12. INSTALLATION: A. Customer will provide: 1. Necessary floor plans, space and accessible System and Wiring locations free of asbestos and other environmental hazards to the extent required by government regulations; 2. Dedicated AC power and ground source as per specification in Millennia Technologies sales proposal. Connection of system and Millennia Technologies - Rev

7 Attachment 1 system power up subject to power and ground meeting the stated specifications. 3. Suitable operating environment as per Millennia Technologies sales proposal (including isolated ground, air conditioning, humidity, heat and security); 4. Completed copies of database feature forms in a timely manner as directed by Millennia Technologies; and 4A. Where not otherwise provided herein, raceway, conduit, holes and wireways. B. The System will meet Federal Communications Commission Part 68 Standards for the connection to the Public telephone network. Millennia Technologies will obtain necessary work permits and contractor's licenses. C. Millennia Technologies makes no representation as to the presence or absence of hazardous materials. If Millennia Technologies encounters hazardous conditions, it shall immediately cease work until Customer has corrected such conditions in accordance with OSHA and EPA requirements as verified by an independent industrial hygienist at Customer's expense. Customer shall indemnify Millennia Technologies according to Section 16A for any claim arising due to hazardous conditions. 13. ACCEPTANCE: After the System is cutover and within 15 working days, the Customer acceptance statement will be signed. This statement will verify that the Customer approves of the installation and operation of the new System. Exceptions to the acceptance will be allowed for on the Acceptance Statement. Once Acceptance Statement is signed off by customer, final payment is due without deduction, setoff or abatement. Millennia Technologies may suspend its warranty obligations and may exercise its other rights and remedies for Customer nonperformance if customer acceptance is not returned within 15 working days following cutover or within a previously contracted acceptance period. 14. TRAINING: Millennia Technologies will provide end user training to current employees of City of Royal Oak prior to System cutover as per specifications in the Sales Quotation and SOW and SOW Addendum. Millennia Technologies will provide end user training to future employees of Customer after cutover date at then prevailing Millennia Technologies rates. 15. SYSTEM WARRANTY AND MAINTENANCE: A. For a period of 1 year from the Cutover Date (the Warranty Period), Millennia Technologies warrants that the System will be free from defects in materials and workmanship. If warranty work is necessary, Millennia Technologies will, at its option (1) repair the System in place or (2) accept return of the System or components of the System, for repair or replacement. Such repair or replacement, including both parts and labor, will be at Millennia Technologies expense. B. City of Royal Oak SOLE AND EXCLUSIVE REMEDY for breach of warranty is limited to Millennia Technologies performance under Section 15A and is provided in Section 10. Millennia Technologies liability will Millennia Technologies - Rev

8 Attachment 1 cease at the end of the Warranty Period including liability for manufacturing defects not discovered within the Warranty Period. C. The Warranty in Section 15A excludes repairs or replacements made necessary by misuse, negligence, accident, theft or unexplained loss, abuse, connection for foreign electric current, fire, water, flood, wind, storms, lightning, any act of God or public enemy, Customer's failure to provide a operating environment as specified in Section 12A, failures or changes required resulting from the local exchange company, interexchange carrier, the power company, signal carriers, and other transmission providers, unauthorized attachments or modification or improper software changes, wiring, installation, repair or alteration by persons unauthorized by Millennia Technologies. Millennia Technologies may perform repairs necessitated by any excluded cause at Customer's request at Millennia Technologies then prevailing rates. D. THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES AND EXCLUDES ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO OTHER WARRANTY EXISTS IN THIS AGREEMENT UNLESS STATED OTHERWISE ON A SCHEDULE. E. Millennia Technologies will respond to requests to perform service during the warranty period for any significant malfunction of the System, including station or trunk failure (Regular Service) within Millennia Technologies next business day after receipt of notice from customer requesting such service. Millennia Technologies will respond to requests to perform service for a total system failure of the System (Emergency Service) within two (2) hours of receipt of notice from Customer requesting such service. Emergency Service will be provided only for System failure resulting in Customer's complete inability to (1) receive all incoming calls; (2) make all outside calls; (3) make all station-to-station calls; or (4) use the attendant console. Maintenance after the Warranty Period may be provided by Millennia Technologies only under a separate written maintenance agreement or on an individual time and material basis. Service calls made beyond Millennia Technologies normal working hours for both routine and emergency service will be performed by Millennia Technologies upon customer request. Customer agrees to pay Millennia Technologies, at Millennia Technologies then prevailing rate, at a minimum increment for two (2) hours initially. F. Millennia Technologies warrants that its telecommunications equipment installed for the customer complies with the Americans with Disabilities Act of 1990, 42 USC et seq. 16. INDEMNIFICATION: Millennia Technologies will be responsible only for physical injury to persons (including death) and damage to tangible physical property to the extent caused by its negligence during delivery, installation or maintenance, and which is reported to Millennia Technologies in writing within sixty (60) calendar days of the incident. Millennia Technologies - Rev

9 Attachment RISK OF LOSS, TITLE AND SECURITY INTEREST: City of Royal Oak assumes the risk of loss to the System from the date of its delivery to the Premises. While any part of the Cash Price is unpaid, Customer will maintain adequate insurance against fire, theft or other loss for the System's full insurable value. The customer will be responsible for any personal property taxes assessed on any portion of the System on and after its delivery to the carrier for shipment to the Customer. 18. CUSTOMER DEFAULT: If Customer fails to pay any sums when due, or otherwise fails to perform any obligation when required, Millennia Technologies, in addition to all other remedies available to it at the law or in equity, may: (a) cease installing the System, (b) suspend its warranty obligations. 19. SOFTWARE LICENSE: A. Unless stated otherwise on a Schedule, Millennia Technologies grants Customer a non-exclusive license for the useful life of the System to use the software (including related documentation) solely to maintain and operate the System provided customer: (1) does not allow any aspect of the Software to be disclosed to a third party without Millennia Technologies written consent and makes reasonable efforts to ensure that its employees are aware of this obligation; (2) uses the System solely for Customer's internal business purposes; (3) does not copy any part of the software without Millennia Technologies consent and does not attempt to develop any source code from the software; and (4) returns to Millennia Technologies erases or destroys any software on any media being recycled or discarded and so certifies to Millennia Technologies. B. Millennia Technologies understands that the customer is a Michigan municipal corporation and subject to various transparency laws, including the freedom of information act, Act 442 of 1976, the open meetings act, Act 267 of 1976, other transparency laws and potential court orders that may require the customer to divulge information about the software. The release of software information by the customer, to comply with transparency laws or court orders, is not a violation of this agreement. C. Customer may only transfer the right to use the software to any end user who subsequently acquires the right to use the System, agrees to be bound by the terms of this license, and agrees to pay any applicable fee. 20. MISCELLANEOUS: A. If the Customer uses a purchase order or similar document to order a System or portions thereof, Millennia Technologies acceptance of such order will be conditioned upon the Customer referencing this Agreement and the terms of this agreement and not those contained in such purchase order, unless otherwise agreed in writing by Millennia Technologies. Millennia Technologies reserves the right Millennia Technologies - Rev

10 Attachment 1 to subcontract any and all of the work to be performed under this Agreement. B. This Agreement is not assignable by Customer without the prior written consent of Millennia Technologies. Any attempt to assign any of the rights, duties or obligations under this Agreement without such consent will, at Millennia Technologies option, be deemed void or accepted in Millennia Technologies sole discretion. C. The waiver by either party of any default will not operate as a waiver of any subsequent default. D. Millennia Technologies obligation is contingent upon a credit report satisfactory to Millennia Technologies. This Agreement includes all final proposals and constitutes the entire agreement between Millennia Technologies and Customer with respect to the purchase of the System. Any representations, warranties or statements made by an employee, salesperson or agent of Millennia Technologies and not expressed in this Agreement are not binding upon Millennia Technologies. E. If any court holds any portion of this Agreement unenforceable, the remaining language shall not be affected. F. Any modification must be in writing and executed by an authorized representative of the party against whom enforcement is sought. Accepted by: MILLENNIA TECHNOLOGIES Signature Printed Name Title Date CITY OF ROYAL OAK Signature Printed Name Title Date Millennia Technologies - Rev

11 Attachment W. Ten Mile Road Southfield, MI Telephone: Fax: /28/2015 Mike Kirby Royal Oak Police Department 221 S. Williams Street Royal Oak, MI RE: Strategic Long Term Partnership with the Royal Oak Police Department Team Thank you for investing your valuable time with DSS Corporation. WE appreciate the opportunity to partner with the Royal Oak Police Department Team. Our vision is to help others help themselves. Dispatch centers are under tremendous stress 24x7x365 and it is our job as your strategic partner to help improve dispatch operations. We do this by focusing our resources on NG9 1 1 Recording and Dispatch Improvement because like you, we understand that SECONDS SAVE LIVES. To be your strategic long term partner, we must provide a robust NG9 1 1 recording platform that is based on Simplicity.Reliablity.Speed. Your team s time is valuable and Equature is designed as a mission critical tool to save your team time. Dispatch Improvement tools are required today so your team can perform and improve every day. We understand the frustration with slashed training budgets, dispatch turnover, head count reduction and often no standardized training guidelines. Improving dispatch operations requires state of the art tools. Basically, your team is required to do more with less and as your partner it is our job to deliver them. We understand that we have to earn your TRUST in order to establish a long term partnership. Here are the guidelines for a great partnership: 1. They must be mutually beneficial: We have to deliver state of the art solutions based on Simplicity.Reliablity.Speed so your team can perform their jobs better. 2. Must be easy to work together: We have 20+ year relationships with our clients today and the key to that success is simplicity in working together. We all understand the problems with overseas support, foreign call centers and red tape. DSS Corporation manufactures, sells, supports, trains and implements your solution A to Z in the U.S.A. We work hard to make sure we are easy to work with. This is why we give our CEO s cell phone number out to guarantee your satisfaction ( ). 3. They must provide high value: Our Equature NG9 1 1 Recording and Dispatch Improvement platform is neither the least or the most expensive on the market. One thing we do guarantee is that you will get three times the value on your investment. This is why we offer a 100% Money Back Guarantee because not only do we guarantee the product, but we will pay for your time as well. Here are some key highlights about us: 1. DSS has been on the INC 500/5000 list of fastest growing companies in America for the last four years. 2. DSS sponsors and chairs several NENA and APCO NG9 1 1 standard s committees. We wrote the logging service requirements for NENA which are a core component of NG9 1 1 Recording. We attend all ICE (Industry Collaboration Events) and have been a NENA NG partner since DSS focuses on a direct marketing model. We manufacture, sell, support, service and train all right here in the United States. We provide 24x7x365 Proactive Onsite Support anywhere in the U.S. within 4 hours. Our DSS Direct Advantage model allows us to build functionality faster based on our PSAP client s needs. Solutions to Enable Intelligent Decisions corp.com

12 Attachment W. Ten Mile Road Southfield, MI Telephone: Fax: DSS provides 100% Content Search from any device like MDT s, Android tablets, IPhones, IPads and MACs. We do this because we know that SECONDS SAVE LIVES and critical information needs to be securely shared and available instantly anywhere when needed. Some key highlights of the Equature platform: Visual Mapping In English this means you can map your 911 calls and see exactly where they came from and you can do this from any search over any time period. This helps for proactive patrolling. Next Generation 911 Capture This means you do NOT have to buy a new system when your center has to accept other types of emergency communications like (text messaging (SMS & MMS), picture and video attachments, live streaming video, telematics, and additional NG9 1 1 communications). We are the only recording vendor to offer this technology and the only provider. Redaction, Cropping, and Notes Package Redaction is a new technology that allows the administrator of the system the ability to redact or beep tone out any personal or privileged information when creating a copy of a recording. Cropping is the ability to identify a meaningful segment of the call. Notes are the ability to place a note or tag for a call. This visual reminder is a way to easily go to the exact spot of the call at a later date. Dashboard view allows you to customize and view which information is most important to you and have that delivered to a single screen. This could be reports, mapping of calls, live monitor, multiple channel replay, etc. and anything else that you would like to see. This can be configured by user. Application Capture automatically populates data from fields in any application running on your PCs into the Equature database for advanced searching and reporting. (Optional Feature) Screen Data Capture allows for the Dispatch computer screen to be recorded and played back with the audio, (like a movie). (Optional Feature) Quality Assurance Software allows for the scoring of dispatch calls helping to identify training opportunities and validating previous training sessions. Demonstrates the agency is being proactive in addressing deficiencies in dispatcher performance. (Optional Feature) Speech Analytics allows you to search for calls based on words or phrases spoken during the call. For script adherence, you can even search for calls based on certain words or phrases that were not spoken. This allows 100% of the content of the calls to be searched now! (Optional Feature) Why partner with DSS Corporation? 1. Next Generation Technology leader 2. APCO/NENA PSAP Working Group Co Leader, Michael Smith, DSS Chief Technologist Solutions to Enable Intelligent Decisions corp.com

13 Attachment W. Ten Mile Road Southfield, MI Telephone: Fax: NENA NG Partner Program Member since All NENA Industry Collaboration Events (ICE) participant & committee member 5. ICE Steering Committee Michael Smith Vendor Representative 6. ICE 8: Interoperability with Recording & Logging Components Michael Smith Committee Chair 7. Deal directly with a US Based manufacturer not U.S. Regional Sales Office & Overseas manufacturer 8. Large enough to provide the BEST system and the BEST support 9. Small enough to be flexible 10. Open, standards based architecture, non proprietary as required in the i3 published standards 11. Record all NG9 1 1 communication (Audio, Video, Chat, Image, Telematics, VoIP) and P25 radio year old stable company We would love to partner with your team but in the event you decide not to partner with us, please make sure you do three things. 1. Get a letter from the recording manufacturer, not a reseller guaranteeing your system is NG9 1 1 ready, and will not require a fork lift upgrade. The last thing you want to do is buy twice! 2. Get a letter from the manufacturer, again not a reseller, guaranteeing that the product you are buying will not be SUNSET (obsoleted) within the next 10 years. 3. Make sure you receive a written 100% money back guarantee! We want you to be successful even if you decide not to partner with us. Sincerely yours, Jeff Vezina ENP NG Industry Specialist DSS Corporation P.S. We believe in our mission & value so much that we wrote a book titled How to Buy Technology: NG9 1 1 Recording and Dispatch Improvement. I ll have copies sent for you and your team. Please send us your comments after you read it. Enjoy! Solutions to Enable Intelligent Decisions corp.com

14 Attachment W. Ten Mile Road Southfield, MI Telephone: Fax: Prepared by: Jeff Vezina ENP Prepared for: Royal Oak Police Department DSS Corporation Director of Sales and Industry Specialist NG Division Implementation Schedule: (Estimated Business Days) Day Milestone Responsibility 1 Purchase order received by DSS. ROYAL OAK POLICE 2 Pre installation checklist created DSS 6 Kickoff Meeting and acceptance of pre installation responsibilities DSS/ROYAL OAK POLICE 7 Sample Data Streams, interpretations and documentation are provided ROYAL OAK POLICE 8 All user and station data delivered to DSS. ROYAL OAK POLICE 8 Data entry completed DSS 10 System burn in and testing completed DSS 10 System assembly completed unit shipped DSS 12 System delivered to ROYAL OAK POLICE DSS 15 Confirm Installation Date and Site Readiness DSS/ROYAL OAK POLICE 30 Installation and testing begins DSS On site training begins DSS DSS Corporation is committed to providing value to our Public Safety customers. Our goal is enter into a long term, Win/Win partnership with ROYAL OAK POLICE DEPARTMENT. Our mission in providing this value, requires us to hire and retain top professionals. We have been fulfilling this mission for over 30 years. Solutions to Enable Intelligent Decisions corp.com

15 Attachment 2 SPECIAL PRICE QUOTATION W. Ten Mile Road Southfield, MI Telephone: Fax: QTY DESCRIPTION FOR ROYAL OAK POLICE DEPARTMENT 1 32 Channel DSS EQ Recording System Expandable (WIN2012) 1 Unlimited Search and Playback Software Browser Based Search and Replay, (No IT support required) 1 Unlimited Scenario Reconstruction 1 Unlimited Live Monitor Software 1 Unlimited Instant Recall for Dispatch 1 Redundant Power Supply 1 3 Year Redundant Storage (2TB) 1 One Year USB 2 Archive 1 Speech Server License 5 Speech Licenses for 911 positions Investment: $35, Less special government allowance: ($7,125.00) Net Investment: $28, Installation: $1, Unlimited Training for Life $1, N/C* Optional: 2 nd year maintenance and monitoring: $4, Hardware and Software Above Investment Includes: One Year Warranty, (Hardware and Software) 24x7x365 OR Five Year Premier Partner Program Equature Recording System w/speech Includes: 24x7 Maintenance and Monitoring Installation: *If agreed by 10/31/15 $ 8, (per year) $1, (one time) Terms: 100% on delivery Approved: Printed Name: Please fax back to Solutions to Enable Intelligent Decisions corp.com

16 Attachment W. Ten Mile Road Southfield, MI Telephone: Fax: percent DSS Money Back Satisfaction Guarantee DSS Corporation is pleased to offer this Money Back Satisfaction Guarantee. As a manufacturer and developer of Next Generation Communication Capture Solutions, we are in direct contact with our customers and do not have to rely on the Reseller model of moving requests and concerns up the chain of command. You have a direct line to the top. We have over 20 years of experience in servicing the Public Safety community and understand the needs and challenges you face each day. We have a long track record of success which allows us to offer the following guarantee. In the event the DSS Equature Recording system does not perform during the acceptance period to standard 911 recording features and functions then Royal Oak Police can terminate the agreement with 90 days notice to correct the issues and receive a full refund. We look forward to creating a long term Business Partnership! We look forward to creating a long term Business Partnership! Royal Oak Police Department agrees to do business with DSS Corporation. Agreed: Printed Name: Date: DSS Corporation: Date: Jeff Vezina ENP Industry Specialist Solutions to Enable Intelligent Decisions corp.com

17 Attachment 3 SPECIFICATIONS ShoreTel IP Phones ShoreTel offers a wide range of IP phones with the right solution for every user from busy executives, operators and contact center agents to telecommuters, remote workers and in-building roaming users. ShoreTel IP Phones offer all the advanced features and quality that users demand, and are preconfigured to match the ShoreTel Unified Communications (UC) system for quick and easy installation.

18 Attachment 3 Specifications Functions IP Phone 930D IP Phone 655 IP Phone 560g IP Phone 485g Call appearance 3 (On-screen indicator) 12 (Tri-color LEDs) 6 (Tri-color LEDs) 8 (Tri-color LEDs) Feature keys 4 (Transfer, conference redial/history, hold) 5 (Redial, voic , directory, call history, applications) 8 (Transfer, conference, hold intercom, redial/history, voic , options, directory) 6 (Transfer, conference, hold, history, voic , directory) Soft keys Display 176 x 220 pixels Backlit, color 640 x 480 pixels (VGA) Backlit, color touchscreen 24 characters x 7 lines 168 x 80 pixels Backlit, grayscale 480 x 272 pixels Backlit, color Speakerphone (full duplex) Mute Half-duplex, on-screen indicator On-screen indicator LED indicator/advanced beam-forming microphone p array/extension y microphone p optionp LED indicator LED indicator LED indicator LED indicator LED indicator Volume controls Headset compatibility Handset, speakerphone, headset, alert/rings 2.5mm headset jack Handset, speakerphone, headset, alert/rings RJ-22, LED indicator Handset, speakerphone, headset, alert/rings RJ-22, LED indicator Handset, speakerphone, headset, alert/rings RJ-22, LED Indicator Electronic hook-switch control for wireless headsets Features Call redirect Call timer Caller ID name, number Conference call management Directory Message waiting (LED) Missed call indicator Redial/history Ring tone selections 6 party Unlimited (system)/ Alphanumeric lookup Unlimited (stored on server) 4 6 party Unlimited (system)/sort by first or last names/alphanumeric lookup Unlimited (stored on server) 4 6 party Unlimited (system) Last 20 numbers 4 6 party Unlimited (system)/sort by first or last names/alphanumeric lookup Unlimited (stored on server)/ Filter by All, To, From, Missed 4 System speed dial Unlimited Unlimited Unlimited Unlimited Personal speed dial Time and date SNTP sync SNTP sync SNTP sync SNTP sync Transfer to voic On hook dialing Built-in VPN client XML application support Visual voic Option Management Call handling mode Call forwarding Handsfree mode Ring tone Agent state IP Telephony Protocol DECT/MGCP MGCP MGCP SIP Quality of service 802.1pq, DiffServ/ToS VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS Supported codecs Power (standard) Power (optional) G.711 ulaw/alaw G.729a Base station: 802.3af PoE Local adapter (optional) G.722 G.711 ulaw BV-32 G.729a BV af PoE Local adapter (optional) G.722 G.711 ulaw BV-32 G.729a BV af PoE Local adapter (optional) G711 ulaw/alaw G722 G723 G726 G729a ilbc Linear16bit 802.3af PoE Local adapter (optional) Ethernet speed Base station: 10/100 10/100/1000 switch 10/100/1000 switch 10/100/1000 Switch IP addressing Base station: DHCP, static DHCP, static DHCP, static DHCP, static Technical Specifications Size Weight Power (idle/active/max) Handset: 16.8 x 4.7 x 2.2 cm Base station: 20.8 x 15.0 x 5.8 cm Handset (w/battery): 0.29 lb (0.13 kg) Base station: 0.73 lb (0.33 kg) Base station: Class 2 PoE (2.5 W/3 W/4 W) Battery: 3.7V 1100 mah 12.7 x 6.5 x 6.5 in 32.0 x 17.0 x 16.7 cm 4.0 lb (1.6 kg) Class 3 PoE (5.7 W/7.7 W/9.1 W) 11.6 x 7.5 x 5.3 in 29.5 x 19.1 x 13.5 cm 2.6 lb (1.2 kg) Class 3 PoE (4.1 W/6.1 W/7.5 W) 9.6 x 5.3 x 4.8 in 24.4 x 13.5 x 12.2 cm 1.66 lb (0.75 kg) Class 0 PoE (4.0 W/4.9 W/5.3 W) Interfaces DECT wireless to base station /2.5mm headset jack RJ-45 Ethernet uplink/rj-45 Ethernet downlink/rj-22 handset jack/rj-22 headset jack / Extension microphone jacks (x2) / Diagnostic port RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack USB port (for future use) Loop length 100 meters 100 meters 100 meters Hearing-aid compatible Environmental Operating temperature Humidity 5 90% relative humidity (non-condensing) 5 90% relative humidity (non-condensing) 5 90% relative humidity (non-condensing) 5 90% relative humidity (non-condensing) * Restricted throughput Product availability varies according to geography. Please contact your local ShoreTel Representative for availability in your area.

19 Attachment 3 Specifications Functions IP Phone 480g IP Phone 480 IP Phone 420 IP Phone 265 IP Phone 230g Call appearance 8 (Tri-color LEDs) 8 (Tri-color LEDs) 2 (Single-color LEDs) 6 (Tri-color LEDs) 3 (Tri-color LEDs) Feature keys 6 (Transfer, conference, hold, history, voic , directory) 6 (Transfer, conference, hold, history, voic , directory) 6 (Transfer, conference, hold, history, voic , directory) 8 (Transfer, conference, hold, intercom, redial/history, voic , options, directory) 8 (Transfer, conference, hold, intercom, redial/history, voic , options, directory) Soft keys Display 297 x 160 pixels Backlit 297 x 160 pixels Backlit 130 x 28 pixels Backlit 24 characters x 7 lines 320 x 240 pixels Backlit, color 24 characters x 5 lines 120 x 35 pixels Speakerphone (full duplex) LED indicator LED indicator Half-duplex, LED indicator LED indicator LED indicator Mute LED indicator LED indicator LED indicator LED indicator LED indicator Volume controls Headset compatibility Handset, speakerphone, headset, alert/rings RJ-22, LED Indicator Handset, speakerphone, headset, alert/rings RJ-22, LED Indicator Handset, speakerphone, headset, alert/rings RJ-22, LED Indicator Handset, speakerphone, headset, alert/rings RJ-22, LED indicator Handset, speakerphone, headset, alert/rings RJ-22, LED indicator Electronic hook-switch control for wireless headsets Features Call redirect Call timer Caller ID name, number Conference call management Directory Message waiting (LED) Missed call indicator Redial/history Ring tone selections 6 party Unlimited (system)/sort by first or last names/ Alphanumeric lookup Unlimited (stored on server)/ Filter by All, To, From, Missed 4 6 party Unlimited (system)/sort by first or last names/ Alphanumeric p lookupp Unlimited (stored on server)/ Filter by y All, To, From, Missed 4 6 party Unlimited (system)/ Alphanumeric p lookupp Unlimited (stored on server) 4 6 party Unlimited (system) Last 20 numbers 4 6 party Unlimited (system) Last 20 numbers 4 System speed dial Personal speed dial Unlimited 100 Unlimited 100 Unlimited Unlimited 100 Unlimited 100 Time and date SNTP sync SNTP sync SNTP sync SNTP sync SNTP sync Transfer to voic On hook dialing Built-in VPN client XML application support Visual voic Option Management Call handling mode Call forwarding Handsfree mode Ring tone Agent state IP Telephony Protocol Quality of service Supported codecs Power (standard) Power (optional) SIP VLAN, DiffServ/ToS G711 ulaw/alaw G722 G723 G726 G729a ilbc Linear16bit 802.3af PoE Local adapter (optional) SIP VLAN, DiffServ/ToS G711 ulaw/alaw G722 G723 G726 G729a ilbc Linear16bit 802.3af PoE Local adapter (optional) SIP VLAN, DiffServ/ToS G711 ulaw/alaw G722 G723 G726 G729a ilbc Linear16bit 802.3af PoE Local adapter (optional) MGCP VLAN, DiffServ/ToS, UDP5004 G.722 G.711 ulaw BV-32 G.729a BV af PoE Local adapter (optional) MGCP VLAN, DiffServ/ToS, UDP5004 G.722 G.711 ulaw BV-32 G.729a BV af PoE Local adapter (optional) Ethernet speed IP addressing Technical Specifications Size Weight Power (idle/active/max) 10/100/1000 Switch DHCP, static 9.6 x 5.3 x 4.8 in 24.4 x 13.5 x 12.2 cm 1.62 lb (0.74 kg) Class 2 PoE (3.0 W/4.4 W/4.9 W) 10/100 Switch DHCP, static 9.6 x 5.3 x 4.8 in 24.4 x 13.5 x 12.2 cm 1.62 lb (0.74 kg) Class 2 PoE (3.0 W/4.4 W/4.9 W) 10/100 Switch DHCP, static 6.6 x 5.3 x 4.8 in 16.7 x 13.5 x 12.2 cm 1.60 lb (0.73 kg) Class 1 PoE (2.4 W/3.2 W/3.5 W) 10/100 switch DHCP, static 9.5 x 6.8 x 5.2 in 24.1 x 17.3 x 13.2 cm 2.1 lb (1.0 kg) Class 2 PoE (3.5 W/4.3 W/5.9 W) 10/100/1000 switch DHCP, static 9.5 x 6.8 x 5.2 in 24.1 x 17.3 x 13.2 cm 2.1 lb (1.0 kg) Class 2 PoE (4.0 W/5.3 W/5.9 W) Interfaces Loop length Hearing-aid compatible Environmental Operating temperature Humidity RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack 100 meters % relative humidity (non-condensing) RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack 100 meters % relative humidity (non-condensing) RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack 100 meters % relative humidity (non-condensing) RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack 100 meters % relative humidity (non-condensing) RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack 100 meters % relative humidity (non-condensing) * Restricted throughput Product availability varies according to geography. Please contact your local ShoreTel Representative for availability in your area.

20 Attachment 3 Specifications Functions Call appearance Feature keys Soft keys Display Speakerphone (full duplex) Mute Volume controls Headset compatibility IP Phone 230 IP Phone 212k IP Phone 115 IP Phone 110 IP Phone BB24 3 (Green LEDs) 8 (Transfer, conference, hold, intercom, redial/history, voic , options, directory) 4 24 characters x 5 lines 120 x 35 pixels LED indicator LED indicator Handset, speakerphone, headset, alert/rings RJ-22, LED indicator 12 (Tri-color LEDs) 8 (Transfer, conference, hold, intercom, redial/history, voic , options, directory) 2 13 characters x 8 lines 65 x 56 pixels LED indicator LED indicator Handset, speakerphone, headset, alert/rings RJ-22, LED indicator 1 6 (Transfer, conference, hold, intercom, redial, voic ) 16 characters x 1 line 80 x 7 pixels Half-duplex, LED indicator Handset, speakerphone, alert/rings External 1 6 (Transfer, conference, hold, intercom, redial, voic ) 16 characters x 1 line 80 x 7 pixels Speaker only Handset, speakerphone, alert/rings 24 (Tri-color LEDs) 12 characters x 14 line 80 x 168 pixels Backlit, grayscale Electronic hook-switch control for wireless headsets Features Call redirect Call timer Caller ID name, number Conference call management 6 party 6 party 3 party 3 party Directory Unlimited (system) Unlimited (system) Message waiting (LED) Missed call indicator Redial/history Last 20 numbers Last 20 numbers Last number Last number Ring tone selections System speed dial Unlimited Unlimited Personal speed dial 100 Time and date SNTP sync SNTP sync SNTP sync SNTP sync Transfer to voic On hook dialing Built-in VPN client XML application support Visual voic Option Management Call handling mode Via voic Via voic Call forwarding Handsfree mode Ring tone Agent state Via voic Via voic IP Telephony Protocol MGCP MGCP MGCP MGCP MGCP Quality of service VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS, UDP5004 VLAN, DiffServ/ToS, UDP5004 Supported codecs G.722 G.711 ulaw BV-32 G.729a BV-16 G.722 G.711 ulaw BV-32 G.729a BV-16 G.722 G.711 ulaw BV-32 G.729a BV-16 G.722 G.711 ulaw BV-32 G.729a BV-16 Power (standard) Power (optional) Ethernet speed 802.3af PoE Local adapter (optional) 10/100 switch 802.3af PoE Local adapter (optional) 10/100 switch 802.3af PoE Local adapter (optional) 10/100 switch (software)* 802.3af PoE Local adapter (optional) 10/100 switch 802.3af PoE Local adapter (optional) PoE power forwarding 10/100 switch IP addressing Technical Specifications DHCP, static DHCP, static DHCP, static DHCP, static DHCP, static Size Weight 9.5 x 6.8 x 5.2 in 24.1 x 17.3 x 13.2 cm 2.1 lb (1.0 kg) 9.5 x 6.8 x 5.2 in 24.1 x 17.3 x 13.2 cm 2.1 lb (1.0 kg) 5.9 x 6.8 x 5.1 in 15.0 x 17.3 x 13.0 cm 1.6 lb (0.7 kg) 5.9 x 6.8 x 5.1 in 15.0 x 17.3 x 13.0 cm 1.6 lb (0.7 kg) 5.9 x 5.7 x 4.0 in 15.0 x 14.5 x 10.2 cm 1.1 lb (0.5 kg) Power (idle/active/max) Class 2 PoE (2.9 W/3.6 W/4.4 W) Class 2 PoE (3.0 W/3.5 W/5.0 W) Class 2 PoE (2.6 W/2.9 W/4.0 W) Class 2 PoE (2.8 W/3.1 W/3.9 W) Class 3 PoE (2.9 W/4.6 W/6.5 W) Interfaces RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-45 Ethernet uplink RJ-45 Ethernet downlink Loop length 100 meters 100 meters 100 meters 100 meters 100 meters Hearing-aid compatible Environmental Operating temperature Humidity 5 90% relative humidity (non-condensing) 5 90% relative humidity (non-condensing) 5 90% relative humidity (non-condensing) 5 90% relative humidity (non-condensing) 5 90% relative humidity (non-condensing) * Restricted throughput Product availability varies according to geography. Please contact your local ShoreTel Representative for availability in your area.

21 Attachment 3 About ShoreTel ShoreTel is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award winning, all-in-one IP phone system, UC and contact center solution, and its industry leading hosted business phone system, workers enjoy a freedom and self-reliance that other providers can t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com WORLD HEADQUARTERS 960 Stewart Drive, Sunnyvale, CA USA. shoretel.com and shoretelsky.com +1 (800) Toll Free +1 (408) Tel. +1 (408) Fax for ShoreTel +1 (646) Tel. +1 (646) Fax for ShoreTel Sky EMEA Freephone +44 (1628) Tel. ASIA PACIFIC +61 (0) Tel. Copyright 2014 ShoreTel. All rights reserved. The ShoreTel logo and ShoreTel are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Specifications are subject to change without notice. Part # /05.14

22 Attachment 4 ShoreTel Premises Specifications ShoreTel Communicator SOLUTION BRIEF BRILLIANTLY SIMPLE UNIFIED COMMUNICATIONS With increasingly busy schedules and workers located around the world, organizations need to simplify operations with communication solutions that connect people and information quickly and efficiently. ShoreTel Communicator is the powerful unified communications (UC) interface for ShoreTel Premises phone system users. Available on multiple operating systems, ShoreTel Communicator enhances user experience by integrating core ShoreTel Premises IP telephony and call handling features with other solutions available from ShoreTel, including: ShoreTel Collaboration (messaging, conferencing, video, web conferencing and desktop sharing) ShoreTel Enterprise Contact Center ShoreTel Mobility. This single user interface makes training simple and reduces the IT workload because there isonly one application to support, and no additional servers to deploy and maintain. Boost productivity with directory access ShoreTel Communicator gives users immediate access to online directories or their personal Microsoft Outlook and lets users initiate a call or IM session with just one click. It also offers an easy way to contact coworkers using . With faster access to frequently used modes of communication, productivity can be improved. Save time with Microsoft Outlook Microsoft Outlook integration lets users manage voic and contacts with a full set of flexible, productivity-enhancing features. Users can call contacts right from the Microsoft Outlook application and define call handling on a meeting/appointment basis. BENEFITS Fully integrated application designed to meet the needs of all users Flexible and effective controls with a single interface designed to help streamline communications Tight integration with business processes Flexible deployment options including web-based and mobile devices. ShoreTel. Brilliantly simple business communications.

23 Attachment 4 ShoreTel Premises Specifications ShoreTel Communicator Build teamwork ShoreTel Communicator has a unique blend of phone and IM presence. Users can add a contact and see their phone and IM status immediately so they can decide the best way to reach them. Add intelligence to your calls With ShoreTel Communicator, users define how they would like to have incoming calls routed based on who is calling, when they re calling, and their active call-handling mode. Calls can be sent to voic , another phone number, and play specific ringtones based on caller. Turn PCs into telephones With ShoreTel Communicator, any Microsoft Windows computer can be turned into a softphone to be used in home office, or on the road. All that s required is your headset connected to your computer via USB or soundcard connector. The fully integrated interface eliminates the need for additional training. Empower your operators or executive assistants ShoreTel Communicator facilitates accurate and rapid call routing for front-line business professionals, such as operators and executive assistants. Users simply drag and drop to quickly transfer calls to the relevant parties. They can see whether or not the manager is in or out of the office or send an IM to see if the current call can be broken through. They also can add notes to the calls to flag important callers. Reduce travel with video ShoreTel Communicator streamlines video calling in just one click to improve collaboration and teamwork. When combined with affordable offthe-shelf webcams, placing high-quality video calls are as easy as a phone call. Access levels Personal access comes as standard with the ShoreTel UC system and offers Instant Messaging, remote call control, visual voic and inbound call routing options. Professional access offers advanced features such as softphone, personalized call handling and high-quality video for users who depend on constant communication in their work environment. Workgroup agent access enables call center agents to perform automatic call distribution (ACD) functions such as viewing calls in queue, log into queue and accessing team mailboxes. Workgroup supervisor access helps call center supervisors monitor all their agent and queue activity. Supervisors can also monitor, coach and barge into call center sessions. Operator access helps provide callers with a high level of personalized service with features such as busy call appearance and call pick up for operators, executive administrators and receptionists. Built-in tools include IM and presence information. The versatile user interface in ShoreTel Communicator also can be highly adjusted to the way the operator wants to multitask. An expanded, full blown view or a space efficient, compact view are both easy options. ShoreTel. Brilliantly simple business communications.

24 Attachment 4 ShoreTel Premises Specifications ShoreTel Communicator Personal Professional Agent Supervisor Operator Access Access Access Access Access Remote Call Control and Presence QuickDialer Call, answer, hold, conference Call history, redial history Speed dial Advanced call management: Intercom, park, page, pick-up, silent monitor, barge in, whisper transfer/page, overhead page, telephony presence change alert Just-in-time telephony presence Call handling modes Call handling mode delegation (to give permission) Call handling mode delegation (to change somebody else's) Personalized call handling: based on who is calling, when the call arrives or based on the user s call handling mode Up to 6-party audio conference (add-on and join) Bridge call appearance: multiple viewing/docking options, call appearance name/number, call state/ duration/notes & properties, call pick-up Share call appearances Call drag and drop to contact viewer Programmable buttons * Visual Voic Standard integrated voic Caller id name and number, date, time and duration, play, call back, delete Advanced voic playback: compose, forward, forward via , move backward, reply, reply all, save, sort with folders Voic preview Message notification and escalation * ShoreTel Communicator for Web is available with the Personal Access Level, with the exception of this feature. ** Requires ShoreTel Conferencing Service *** Device dependent ShoreTel. Brilliantly simple business communications.

25 Attachment 4 ShoreTel Premises Specifications ShoreTel Communicator Personal Professional Agent Supervisor Operator Access Access Access Access Access Outlook Integration* Voic inbox Contact integration Calendar-based call handling mode Contact Viewer Telephony presence Detailed telephony presence (ringing status, connect time) Instant messaging presence Instant messaging presence change alert Presence privacy management Person-to-person and multiparty IM Client side IM logging Mobility and Collaboration Extension assigment: Assign to internal numbers or external telephones (cell, home, etc.) Find Me SoftPhone: Number pad for dtmf entry, swift change from phone to SoftPhone, G.711/G.722/G.729 Codec Ad-hoc Web conferencing** Video High-quality, low latency video: H.264/ Svc protocol, 640 x 480 (VGA), up to 30 frames per second Workgroup and Contact Center Queue monitoring Queue alerts Workgroup mailbox Agent monitoring Contact Center integration * ShoreTel Communicator for Web is available with the Personal Access Level, with the exception of this feature. ** Requires ShoreTel Conferencing Service *** Device dependent ShoreTel. Brilliantly simple business communications.

26 Attachment 4 ShoreTel Premises Specifications ShoreTel Communicator ShoreTel Communicator for Windows Software requirement operating system Windows OS Windows XP Professional, 32 bit Windows Vista Business, 32-bit Windows Vista Enterprise, 32-bit Windows Vista Business, 64-bit Windows Vista Enterprise, 64-bit Windows 7 Professional, 32-bit Windows 7 Enterprise, 32-bit Windows 7 Professional, 64-bit Windows 7 Enterprise, 64-bit Windows 8 Pro, 32/64 bit Windows 8 Enterprise, 32/64 bit Outlook integration Microsoft Windows Terminal Server Windows 2008 Terminal Server, 32-bit Windows 2008 Terminal Server, 64-bit, Standard - Enterprise Windows 2008 Terminal Server R2 (64-bit) Outlook 2007, 2010 Citrix XenApp 5.0, Windows 2008, 32-bit XenApp 6.0 Windows 2008 R2 (limited support) Instant messing and IM presence ShoreTel Communicator for MAC Shoretel Instant Messaging Service, Microsoft Lync 2007/2010 MacOS Hardware requirements Communicator Processor - XP and Vista Processor - Windows 7 / Windows 8 ShoreTel Communicator with Pentium GHz with HT or Dual Pentium GHz with HT or Dual Personal or Professional Access Core 1.6 GHz Core 1.6 GHz ShoreTel Communicator with Pentium GHz with HT or Dual Pentium GHz with HT or Dual Agent, Supervisor, Operator Core 1.6 GHz Core 1.6 GHz Access (<40 extension presence) ShoreTel Communicator with Dual Core 1.6 GHz Dual Core 1.6 GHz Agent, Supervisor, Operator Access (<500 extension presence) Standard Resolution Video Dual Core 1.6 GHz Dual Core 1.6 GHz Video VGA: Up to 600 kbps of bandwidth; Graphic card with 64 MB of VRAM, DirectX 9.0c-compatible ShoreTel Communicator for Web Supported browsers: Safari 4/5/6.0 on Macintosh, Microsoft Internet Explorer 9, Firefox 4.0 on Windows Optional: Adobe Flash 9, 10, 11 ShoreTel. Brilliantly simple business communications.

27 Attachment 4 ShoreTel Premises Specifications ShoreTel Communicator Want to know more? Talk to an expert. Visit com/findareseller ShoreTel. Brilliantly simple business communications. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. World Headquarters 960 Stewart Drive Sunnyvale, CA USA shoretel.com +1 (800) Toll Free +1 (408) Tel +1 (408) Fax EMEA Inspired Easthampstead Road Bracknell, RG12 1YQ +44 (0) Tel APAC 8 Temasek Boulevard#41-03 Suntec Tower 3 Singapore Tel Copyright 2015 ShoreTel. All rights reserved. The ShoreTel logo and ShoreTel are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Specifications are subject to change without notice. Part #

28 Attachment 5 ShoreTel Premises Platform Overview ShoreTel Premises Communications SOLUTION BRIEF SINGLE IMAGE ARCHITECTURE THE FOUNDATION OF SHORETEL S SUCCESS Our unique architecture distributes intelligence throughout the system for superior reliability, flexibility and ease. ShoreTel is the leading provider of brilliantly simple Unified Communications (UC) solutions, including VoIP PBX and business phone systems, enterprise contact centers, collaboration tools and mobile UC solutions. At the core of ShoreTel s IP business phone solution is our signature Unified Communications (UC) Platform a unique modular architecture that distributes intelligence across all system to deliver percent (five-nines) availability and brilliantly simple system management. Purposebuilt for IP, this open, highly resilient UC Platform fits right in with your existing infrastructure, integrates seamlessly with your business applications and processes, and makes unified business communication easy to deploy, manage and scale. The net result? A superior communications solution that increases enterprise productivity and reduces operational complexity and expense no matter what size your business. ShoreTel. Brilliantly simple business communications. Reliability The ShoreTel UC Platform is the heart of every ShoreTel system, and the platform s unique single image architecture sets us apart from other business communications providers. While all ShoreTel components operate together as a single system, the system s intelligence is distributed across all of these components. As a result, in the event of a WAN outage each site can function independently, and in the event of a hardware failure phones will register to a spare voice switch anywhere in the network so that not a single call is dropped. Flexibility This modular approach allows ShoreTel to offer ultimate flexibility in implementation strategies and control. Customers can choose to deploy any combination of our purpose-built, solidstate physical appliances, or virtual appliances installed on industry-standard x86 servers. This innovative design means that ShoreTel UC systems scale easily and are ideally suited BENEFITS Designed to be adaptable, flexible, and easy to deploy use and manage Highly reliable with % (five-nines) availability for enterprise-class performance Based on open standards to fully integrate rich communications capabilities while providing a single image of the system Flexible platform for growth offers modular scalability

29 Attachment 5 ShoreTel Premises Platform Overview ShoreTel Premises Communications ShoreTel Premises phone systems offer advanced call handling modes for operational flexibility Add ShoreTel Mobility to the ShoreTel Premises communications platform to integrate smartphones and tablets into your network ShoreTel. Brilliantly simple business communications. for multi-site companies no matter how geographically diverse or varied in size. Ease Perhaps the most appreciated benefit of ShoreTel s single image architecture is its impact on system management. Unlike other UC system providers (whose solutions require disparate interfaces to manage UC features, applications and branch locations) ShoreTel presents a single interface to system administrators and end users alike. Our ShoreTel Director system administration software and ShoreTel Communicator client UI software dramatically reduce training, configuration and maintenance hours and dramatically increase end-user adoption rates. The benefits? Lowered costs, less time wasted, and better connected employees who can put more focus on taking care of your business. Call control Call control is the foundation of our UC Platform core software and is the flagship of the ShoreTel IP Telephony architecture. Call control is available either embedded in our highly reliable, solidstate ShoreTel Voice Switch or in our ShoreTel Virtual Voice Switch for deployment on industrystandard x86 servers. Whatever deployment strategy meets your needs, each switch works with all other voice switches to create a single, transparent, easily managed Unified Communications solution. Every voice switch hosts the call control application including IP PBX and supports ShoreTel IP Phones, SIP phones and devices, as well as analog phones and devices. They are available in a range of sizes for enterprise headquarters, data centers, regional offices, and small to midsize businesses. ShoreTel Voice Switches also provide network interfaces to bridge your communications beyond the enterprise by supporting SIP, analog and ISDN trunking. The ShoreTel UC Platform architecture distributes core voice communications capabilities across all core system components. This architecture means a single system can serve multiple locations while providing for stand-alone survivability at every site in the event of a network or hardware failure. The result is a single image system that scales easily, distributes to all geographies, and delivers feature transparency and rock solid reliability to all users. Voice application features Applications including voic , unified messaging, auto-attendant, basic Automated Call Distribution and Call Detail Reporting are similarly distributed through the enterprise as integral components of the ShoreTel UC Platform core software. Additionally, the ShoreTel UC Platform provides the foundation for enhanced communications solution applications such as ShoreTel Collaboration, ShoreTel Enterprise Contact Center, ShoreTel Mobility, and advanced applications from ShoreTel Professional Services and third-party technology partners. Voic and unified messaging ShoreTel unified messaging features can be deployed flexibly either centralized in a data center or distributed across the network on industry-standard servers or ShoreTel Voice Switches. As a stand-alone system, ShoreTel provides a feature-rich voic solution that uses advanced call routing rules to let workers customize how their callers are handled. When combined with the ShoreTel Communicator desktop and mobile user interfaces, users can take advantage of easy-to-use visual voic , can integrate their voic inside their Microsoft Outlook inbox, and can easily direct their calls based on their calendar. Auto-attendant and Automated Call Distribution (ACD) ShoreTel s embedded auto-attendant provides 24-hour automated call answering and routing to improve service and brand image. Outgoing prompts can be customized and linked to the time of day and/or day of the week. Individual groups can have their own custom attendant menus with unique greetings and options. ShoreTel s built-in distributed workgroups feature provides basic ACD functionality that is ideal for informal call centers. Simple call routing, overflows, announcements, historical reports and real-time alerts are built into the core platform software. Distributed workgroup

30 Attachment 5 ShoreTel Premises Platform Overview ShoreTel Premises Communications functionality further enhances the customer experience by ensuring that agents in remote sites or branches are available independent of any network outages. Call Detail Reporting (CDR) Integrated Call Detail Reporting tracks all call activity for users, trunks, and workgroups. Historical logs provide a management tool for monitoring employee workflow, inbound and outbound activity and trunk utilization. The integrated call accounting system goes further in helping businesses manage communications costs by using account codes to associate customer or project accounts to all calls and by enabling password access to advanced calling permissions. Solution and Advanced Application integration The ShoreTel UC Platform is designed to be an end-to-end, all-in-one communication solution and additional functionality can be added easily. Sophisticated solutions such as ShoreTel Enterprise Contact Center, ShoreTel Collaboration and ShoreTel Mobility install with plug-and-play ease. These additional solutions integrate seamlessly into the ShoreTel UC Platform s single image architecture and automatically extend the functionality of ShoreTel Director and ShoreTel Communicator management and user interfaces. Because the UC Platform is based on open standards, additional popular software solutions and business process applications can be ITSP PSTN Remote Location Administration Mobility Contact Center Collaboration UC Platform Headquarters and/or Data Center Phones and Devices Communica tor IP Phones VPN Phones Primary Server Virtualization Layer Back-up Server ipad DECT Phone WAN Browser-based Administration Director Mobile Devices* Communica tor Optional Voice Switches Client Software for Mac, PC and Mobile Devices Teleworker ShoreTel Dock* Softphone Communica tor ShoreTel IP Phone System Solution *Requires ShoreTel Mobility PSTN The ShoreTel UC Platform offers % reliability because of our signature distributed architecture, which offers automatic failover for highest availability ShoreTel. Brilliantly simple business communications. Analog Devices

31 Attachment 5 ShoreTel Premises Platform Overview ShoreTel Premises Communications easily deployed, with flexible licensing to add only the services you need, when you need them. ShoreTel Advanced Applications offerings include integrations with Microsoft Outlook , Salesforce.com and other best-of-class Customer Relationship Management (CRM) applications, Interactive Voice Response (IVR) contact center tools, voic -to-text converters, emergency notification solutions, and an extensive list of solutions to meet many business needs. Business-critical reliability ShoreTel UC Platform s modular architecture with distributed system intelligence provides highly reliable and brilliantly simple UC capabilities across multiple enterprise locations. ShoreTel Voice Switch appliances exceed today s most stringent enterprise IT requirements, delivering percent (five-nines) availability with: N+1 redundancy that helps ensure that if a ShoreTel Voice Switch fails or is isolated by a network fault, the phones supported by that switch automatically failover to another voice switch either at that site or a shared resource at a data center. Solid-state processors that do not require or use mechanical disk drives, eliminating the single most common point of system failure. PSTN failover: If the WAN is down or overutilized for voice traffic, or if bandwidth limits extension-to -extension calls between sites, calls can automatically route over the PSTN, ensuring seamless communication. Ethernet port failover: ShoreTel Voice Switches feature redundant network uplinks. If the upstream network device fails, voice switches automatically fail over to the redundant link, helping to ensure continuous operation. Power failover: Every ShoreTel Voice Switch features power fail transfer. If a complete power outage exceeds reserve power duration, one analog trunk on the ShoreTel Voice Switch automatically connects to one analog telephone, providing emergency dial tone. Virtualization: ShoreTel system can be delivered as a software-only application for installation on virtualized industry-standard servers. ShoreTel has taken the guess work out of UC virtualization; partners can integrate our applications with confidence. In this case, customers have an option to use the hardware they already own and operate and leverage existing business continuity tools, including those offered by virtualization infrastructure vendors, to further strengthen the robustness of their UC deployment. An embedded, real-time operating system and unique call control architecture, enabling all switches to communicate with each other and to distribute call processing across the network. Additional reliability is proved by the following powerful capabilities: Want to know more? Talk to an expert. Visit com/findareseller ShoreTel. Brilliantly simple business communications. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. World Headquarters 960 Stewart Drive Sunnyvale, CA USA shoretel.com +1 (800) Toll Free +1 (408) Tel +1 (408) Fax EMEA Inspired Easthampstead Road Bracknell, RG12 1YQ +44 (0) Tel APAC 8 Temasek Boulevard#41-03 Suntec Tower 3 Singapore Tel Copyright 2015 ShoreTel. All rights reserved. The ShoreTel logo and ShoreTel are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Specifications are subject to change without notice. Part # /03.15

32 Attachment 6

33 Attachment 6 Debbie Mecham, 911 Director Utah Valley Dispatch, UT Debbie Mecham, 911 Director Utah Valley Dispatch, UT We are very happy with Equature, it has all the functionality we needed and for the price, it is a great value! 1. What do you like best about our product? The ease of use, and especially the ability to tag calls. Our Dispatchers use this feature all the time and our Dispatchers give positive feedback on your product all the time. 2. What do you like best about our support? Support has been fantastic. In 2012, Utah Valley Dispatch was the first DSS user in the State of Utah to have purchased a DSS system. We were a little nervous at that time being the first, but it turned out to be a great decision. We have had excellent support whenever we need it, and we love the product. 3. Would you recommend us and if so why? Yes. We definitely would. We are very happy with Equature, it has all the functionality we needed and for the price, it is a great value. Anytime we need a question answered, DSS is always friendly and willing to help.

34 Attachment 6 Dan Koenig, Support Service Manager Manalapan Police Dept., FL Equature system has the features of the larger competitors with affordable pricing. It's a perfect solution for Public Safety. 1. What do you like best about the system? I like the ease of operation, and very user friendly. 2. What do you like best about our support? Whenever DSS Support is needed, they are very responsive. Our local DSS Support Technician, Kevin is always very friendly, and extremely knowledgeable. 3. Would you recommend us and if so why? Yes, I definitely would. Your system has the features of the larger competitors with affordable pricing. It's a perfect solution for Public Safety. Dan Koenig, Support Service Manager Manalapan Police Dept.

35 Attachment 6 Cora Calkins, 911 Director Boyd-Holt County Enhanced 911 Dispatch Center, NE Cora Calkins, 911 Director Boyd-Holt County Enhanced 911 Dispatch Center, NE A valuable tool for my Dispatchers for evaluation purposes. Ease of gathering the documentation for Court 1. What do you like best about the system? Very dependable. A valuable tool for my Dispatchers for evaluation purposes. Ease of gathering the documentation for Court. 2. What do you like best about our support? Our Center had our generator tested on a weekly basis and when our generator was pulled off line, we would immediately get a notification from DSS Support that there was an issue. We were not testing DSS but it was great to know they are actively watching our system 24x7. 3. Would you recommend us and if so why? Yes, because the dependability of your system, your excellent customer service, and because when we call, your staff is very efficient and friendly.

36 Attachment 6 Yvette Meriweather, Communications Supervisor Riviera Beach Police Department, FL..I like the personal aspect that the techs know you, and your customer support is great. 1. What do you like best about our product? The fact that its web based and easy to use. 2. What do you like best about our support? I like the personal aspect that the techs know you, and your customer support is great. 3. Would you recommend DSS and if so why? Yes I would. We receive 24X7 maintenance monitoring. Yvette Meriweather, Communications Supervisor Riviera Beach Police Department, FL

37 Attachment 6 William Grimm, 911 Coordinator Adams County Sheriff Dept, IN William Grimm, 911 Coordinator Adams County Sheriff Dept., IN Anytime I place a trouble ticket into DSS support, it comes back in a timely manner, and support always verifies that it was fixed 1. What do you like best about our product? The ease of use, and we use the assessment tool for QA all the time and we find it very user friendly. 2. What do you like best about our support? Anytime I place a trouble ticket into DSS support, it comes back in a timely manner, and support always verifies that it was fixed. 3. Would you recommend us and if so why? Yes for sure, not only for the two reasons above, but also that DSS offers additional refresher training on your recording product. When we needed training last time, your Training Coordinator, Heather VanPelt went way out of her way to assist my Dispatchers to accommodate all of our shifts. Heather came to work at 6:00am for two days to train our early morning shift. Also, she worked late nights to train our night shift. Heather deserves a lot of praise for her fine work at DSS.

38 Attachment 6 Connie Johnson, Dispatch Supervisor Delta County Sheriff's Dept., CO Our support from DSS is almost immediate. 99% of our problems have been fixed over the web remotely. 1. What do you like best about our product? It is very informative and easy to use. 2. What do you like best about our support? Our support from DSS is almost immediate. 99% of our problems have been fixed over the web remotely. 3. Would you recommend us and if so why? DSS has excellent support. DSS has state of the art equipment, and it s cost effective. Connie Johnson, Dispatch Supervisor Delta County Sheriff's Dept., CO

39 Attachment 6 Stephen Martini, Emergency Communications Supervisor Brentwood Police Dept., TN Stephen Martini, Emergency Communications Brentwood Police Dept., TN DSS support tech is eager to help and explains the operation to me and I don't feel uneasy asking them for help ever. 1. What do you like best about our product? It is a quality designed product, it s so easy to use. I like best the QA reports, the information I receive from your QA is qualitative. I am able to pull up a Dispatcher and review his or her performance and compare it to the other Dispatchers for their running averages and how each Dispatcher is doing compared to the other Dispatchers. The reports I get are invaluable. 2. What do you like best about our support? Your Support staff are very friendly and understanding. Most of the time, my problem is because I lack the knowledge of a certain operation on your system. The support tech is eager to help and explains the operation to me and I don't feel uneasy asking them for help ever. 3. Would you recommend us and if so why? I just did, we are going into a Motorola MCC 7500 integration, and Motorola was going to bundle in a competitive recorder with their radio system. I said no way. I worked with that Recorder firm in the past, before as a Supervisor at another Public Safety Center. The system Motorola is recommending now, it is not user friendly and the support we had received was terrible. I am staying with DSS. I notified the other Public Safety Centers in the group that are going with the new radio MCC7500 system and told them to look at DSS before they take on the competitor's unit that is offered to them as a bundled package. We recently made arrangements with your firm to give an overview of DSS to all the Centers involved so they have the option to work with DSS for their new MCC7500 integration.

40 Attachment 6 Tracy Neal, 911 Director McDuffie County Sheriff s Office, GA 1. What do you like best about our product? The functionality has everything built in that we need it to do. It's very straight forward. The functionality has everything built in that we need it to do. It's very straight forward. 2. What do you like best about our support? Outstanding support. It is proactive, usually you tell me I have a problem before I realize we have one. 3. Would you recommend us and if so why? Definitely, I would. Your company has been outstanding for us. The product was made to be responsive for Public Safety keeping their needs in mind. Tracy Neal, 911 Director McDuffie County Sheriff s Office, GA

41 Attachment 6 Laurette Wigal, 911 Director Harrison County, MO I do review assessments periodically and I have all the reports I need on Equature and find them very helpful. 1. What do you like best about our product? I do review assessments periodically and I have all the reports I need on Equature and find them very helpful. 2. What do you like best about our support? I do not find I need support very often, they find the problem before I do but if I need them, they fix my problems right away. 3. Would you recommend us and if so why? Absolutely, it s a very reliable product. Laurette Wigal, 911 Director Harrison County, MO

42 Attachment 6 Larry Hill, Director Lee County 911, GA I can log on if I am at my office, home, or visiting my children's house. If my Deputy calls and needs a conversation, I can login and retrieve calls from anywhere. 1. What do you like best about the system? I can log on if I am at my office, home, or visiting my children's house. If my Deputy calls and needs a conversation I can login and retrieve calls from anywhere. 2. What do you like best about our support? Your tech Jonathan LaDuke is my hero. There was a child molestation case and when I was asked to retrieve the calls, they were chopped up. I called DSS, Jonathan was able to recreate the calls in the proper format in seconds and I had them ready for legal in no time. I like the 24x7 alarm monitoring. 3. Would you recommend us and if so why? Yes, I am worry free with DSS and that means a lot. Larry Hill, Director Lee County 911, GA

43 Attachment 6 Terri Brooks, 911 Director White County Communications/E911, IN Equature is easy to learn, and quick to find what you are looking for. We have peace of mind knowing DSS is monitoring our system 24X7. 1. What do you like best about the system? Equature is easy to learn, and quick to find what you are looking for. 2. What do you like best about our support? DSS will call if there is an issue before we realize we have one and they fix it right away. We have peace of mind knowing DSS is monitoring our system 24X7. 3. Would you recommend us and if so why? I would and our experience is that we had a great sales representative Larry. He did an excellent job explaining everything we needed to know to make a right decision. The Trainer was excellent, and the training we received was excellent. Terri Brooks, 911 Director White County Communications/E911, IN

44 Attachment 6 Carl Nevitt, 911 Director Archuleta County Consolidated Emergency Communications Center, CO.. It s comforting to know our system is always being monitored for a problem, and if so I receive an letting me know there is a problem and then another telling me its fixed. 1. What do you like best about our product? Reliability. 2. What do you like best about our support? The alert monitoring feature 24x7, 365 days a year, it s comforting to know our system is always being monitored for a problem, and if so I receive an letting me know there is a problem and then another telling me its fixed. 4. Would you recommend DSS and if so why? Yes, and for 3 reasons. Cost competitive, ease of use, and reliability. Carl Nevitt, 911 Director Archuleta County Consolidated Emergency Communications Center, CO

45 Attachment 6 Steve Lemmings - Captain Pryor Police Dept., OK When you call DSS you don't get an answering machine like most companies we deal with. There is someone always there to answer your call at DSS support. 1. What do you like best about our product? Easy to maneuver, it s built for simplicity. 2. What do you like best about our support? When you call DSS, you don't get an answering machine like most companies we deal with. There is someone always there to answer your call at DSS support. 3. Would you recommend us and if so why? DSS has never failed us, fantastic equipment, and the support is great. Steve Lemmings - Captain Pryor Police Dept., OK

46 Attachment 6 Lynn Johnson, 911 Director Charlton County, GA Very easy to use and seldom goes down. Support is great and if I call, they get it fixed right away. 1. What do you like best about our product? Very easy to use and seldom goes down. 2. What do you like best about our support? Support is great and if I call, they get it fixed right away. 3. Would you recommend us and if so why? Yes, my server is right in front of me. Everything I need for playback is right there when I need it. Lynn Johnson, 911 Director Charlton County, GA

47 Attachment 6 Rhonda Riecken, Director Saunders County, NE 1. What do you like best about our product? Equature system is quick to find a conversation. Equature system is quick to find a conversation What do you like best about our support? When our system went down, DSS responded fast and got them fixed right away. 3. Would you recommend us and if so why? Yes, DSS has excellent service. If there is a problem it gets fixed in a timely manner. Rhonda Riecken, Director Saunders County, NE

48 Attachment 6 Russ Wilkins, Communications Director Dickinson County Emergency Communications Center, KS User friendly and the screen capture feature is wonderful and we use it all the time. 1. What do you like best about our product? User friendly and the screen capture feature is wonderful and we use it all the time. 2. What do you like best about our support? Ease of making contact, and a quick response. 3. Would you recommend us and if so why? Yes, I would because DSS has superior service support, so much more than the previous vendor. Russ Wilkins, Communications Director Dickinson County Emergency Communications Center, KS

49 Attachment 6 Brandi Smith, Director of Emergency Communications Spring Hill Emergency Communications, TN 1. What do you like best about our product? Ease of use. Anytime I've called DSS support with a problem, it has always been addressed in a timely manner. 2. What do you like best about our support? Anytime I've called DSS support with a problem, it has always been addressed in a timely manner. 3. Would you recommend us and if so why? I definitely would, staff is courteous, and follow up to make sure my satisfaction is achieved. Brandi Smith, Director of Emergency Communications Spring Hill Emergency Communications, TN

50 Attachment 6 Sonya Pitts, Administrator to the Chief of Police Marshall Police Dept., MO Usually DSS notifies us first if there is a problem, and most of the problems are due to power outages in our area. 1. What do you like best about the system? Very easy to navigate. 2. What do you like best about our support? Usually DSS notifies us first if there is a problem, and most of the problems are due to power outages in our area. 3. Would you recommend us and if so why? We have had very few issues and DSS has great customer service. Sonya Pitts, Administrator to the Chief of Police Marshall Police Dept., MO Center, KS

51 Attachment 6 Jackie Schulz Franklin County E911 Communications, IN Compared to the other systems we have used in the past, DSS exceeds them all. 1. What do you like best about the system? Compared to the other systems we have used in the past, this one is more user friendly. Recordings are so easy to find. 2. What do you like best about our support? I have access to anyone I need at DSS. The tech is quick to get back, is always friendly and understanding to my needs. 3. Would you recommend us and if so why? Compared to the other systems we have used in the past, DSS exceeds them all. Jackie Schulz Franklin County E911 Communications, IN

52 Attachment 6 Britt Burgmeier, 911 Director Jennings County E911 Communications Center, IN 1. What do you like best about our product? We love it because it s so easy to use. We love it because it s so easy to use. 2. What do you like best about our support? Just used your support team yesterday, I lost my administrator password and DSS Support got right back with me and helped me out. I have not had many problems but I know if I do, DSS would be there for me. 3. Would you recommend DSS and if so why? Yes, system is so easy to use and the installation went great. Britt Burgmeier, 911 Director Jennings County E911 Communications Center, IN

53 Attachment 6 Todd Anderson, Director Elkhart County 911 Center, IN 1. What do you like best about our product? When I send an to DSS Support, we receive immediate response back and my problem is fixed. The screen capture feature, we use it all the time. It gives us the answers you don't get by listening to the phone call. We look at the CAD and the mapping along with the call and it matches up to what we are doing on the call. It performs our checks and balances. 2. What do you like best about our support? When I send an to DSS Support we receive immediate response back and my problem is fixed. 3. Would you recommend us and if so why? Yes, it s so user friendly. It s quick playback, you can filter down to pinpoint just what you want to hear. Todd Anderson, Director Elkhart County 911 Center, IN

54 Attachment 6 Eva Luna, Communications Manager for combined Centers for Law, Fire, and County Midland, TX If we ever have a critical issue, DSS response is outstanding Eva Luna, Communications Manager for combined Centers for Law, Fire, and County Midland TX 1. What do you like best about our product? The ease of use being able to search and find our recordings fast. Per our request DSS was able to go into the Harris Lab in VA and test with Harris to make sure that our DSS loggers would interface with Harris Radios to be able to search by Unit ID for our new radio systems. 2. What do you like best about our support? If we ever have a critical issue, DSS response is outstanding. The fact that you also monitor our recording systems 24X7, we get alerted if there are any problems, and they get resolved fast. 3. Would you recommend DSS and if so why? Yes, because of your Service Support, and the fact that you are willing to work with us for new solutions for our communication needs.

55 Attachment 6 Gay Lynn Mosher, Director of Training & Emergency Communications South Plains Association of Governments, TX Gay Lynn Mosher, Director of Training & Emergency Communications South Plains Association of Governments, TX The technicians and support team have been truly top notch 1. What do you like best about our product? Recently we purchased the DSS solution for voice recorders through Gary Define and we are extremely satisfied with the results we have seen. 2. What do you like best about our support? Gary and his team of technicians installed the product in 12 of our locations across the region. At first, we had another vendor s recorder and I was dissatisfied with the customer support. We since have made the switch and the customer service is immediate. 3. Would you recommend us and if so why? Yes, The technicians and support team have been truly top notch.

56 Attachment 6 Clayton Freeman, 911 Director Middle Flint Regional 911 Center, GA Clayton Freeman, 911 Director Middle Flint Regional 911 Center, GA DSS offers the best Technology, Reliability, and Support. I like the way that DSS has progressed its platform over the years. 1. What do you like best about our product? We are a Regional Center that takes calls for 8 Counties. Having the DSS viewpoint software enables us to search for our open records, a law in the State of GA passed and we produce over 100 every year and without viewpoint it would be very cumbersome to perform for the State. We have a full time QA Officer who spends over 70% of her time evaluating the Dispatchers and grades them. With your platform and having the QA feature, it s an invaluable tool. 2. What do you like best about our support? It is a very easy procedure to contact DSS Support. The DSS Techs are professional, courteous, and very helpful. We have our problems resolved in a very timely manner. 3. Would you recommend us and if so why? Yes, my background is in IT, and DSS offers the best Technology, Reliability, and Support. I like the way that DSS has progressed its platform over the years. When there is a new software release, your Techs call and set up a time for the upgrades around our schedule. Your product is so easy to find our calls and back them up. We are very pleased with DSS.

57 Attachment 6 James Jones, 911 Director Seminole County E911 Central Dispatch, OK I receive fairly quick response, and I'm not waiting for a couple of days to hear back from DSS Support 1. What do you like best about our product? That it s browser based. I can connect from any computer. I have set up accounts for the Police Chief and Fire Chief. Now they both have access and they can login from anywhere. 2. What do you like best about our support? I receive fairly quick response, I'm not waiting for a couple of days to hear back from DSS support. 3. Would you recommend DSS and if so why? Yes, I would and just did, to the next County to us, to the 911 Director there. The 3 reasons why I would is, its browser based, user friendly, and you offer quick customer service response. James Jones, 911 Director Seminole County E911 Central Dispatch, OK

58 Attachment 6 Jennifer Ackerman, 911 Coordinator Winnebago County Communications Center, IA The last recorder we used here at our Communications Center was not user friendly. The DSS recorder is so easy to use, and the playback quality is crystal clear. 1. What do you like best about the system? The last recorder we used here at our Communications Center was not user friendly. The DSS recorder is so easy to use, and the playback quality is crystal clear. 2. What do you like best about our support? I like the promptness of DSS getting back to us when we have a problem. We have a lot of power problems in our area. DSS s us frequently to let us know we lost power and then another right away to inform us that the power is back up. 3. Would you recommend us and if so why? Yes, because I am very happy with your product and your service. Jennifer Ackerman, 911 Coordinator Winnebago County Communications Center, IA

59 Attachment 6 Larry Hatch, Assistant Director of Communications WCCCA 911, OR Equature has the capabilities to store all of our call data and keep it online for instant access. 1. What do you like best about the system? Equature has the capabilities to store all of our call data and keep it online for instant access. 2. What do you like best about our support? Quick and efficient to respond. I like the process of trouble tickets that I can follow through by monitoring your techs and my techs to see the progress as problems get resolved. 3. Would you recommend us and if so why? Yes, we had some problems at startup but those problems have all been resolved and your system is performing now as expected. Larry Hatch, Asst. Director of Communications WCCCA 911, OR

60 Attachment 6 Russ Wilkins, 911 Communications Director, Dickerson County, KS DSS Corp a very reputable company. Your staff is always easy to work with and very helpful, and the Equature Recorder does everything I need it to do. 1. What do you like best about our product? Ease of use, its very user friendly. I use the screen capture feature all the time for QA and it's been very helpful. 2. What do you like best about our support? The Support staff is very quick to respond, and are very knowledgeable. 3. Would you recommend DSS and if so why? I have already, numerous times. The reason is DSS Corp is a very reputable company. Your staff is always easy to work with and very helpful. The Equature Recorder does everything I need it to do. Russ Wilkins, 911 Communications Director, Dickerson County, KS

61 Attachment 6 Misty Hall, Bent County, CO What I like best about the support is that anytime there is a problem of any kind, DSS Support assists us with getting the problem resolved in a timely and helpful matter! 1. What do you like best about our product? What I like best is the ease of live recall and the ability to tag calls. 2. What do you like best about our support? What I like best about the support is that anytime there is a problem of any kind, DSS Support assists us with getting the problem resolved in a timely and helpful matter. 3. Would you recommend us and if so why? I would recommend DSS with our overall experience. Support is always helpful and assists in a timely manner. Live recall feature is used by our agency daily. The feature that allows for notes to be added to the live recall screen helps with our records. Misty Hall Bent County, CO

62 Attachment 6 Luis Ortiz III, Program Specialist City of Laredo, TX The Equature System is user friendly and the best emergency voice recording OS I ve seen yet. 1. What do you like best about our product? The Equature System is user friendly and the best emergency voice recording OS I ve seen yet. 2. What do you like best about our support? I like the fact that WSC, our regional maintenance provider, can get involved to resolve issues on DSS s behalf. I also like that your support is available 24/7 and maintenance can be performed remotely. 3. Would you recommend DSS and if so why? Absolutely! We ve received nothing but great feedback from our PSAPs, therefore, would definitely recommend it to anyone in the same industry. Luis Ortiz III, Program Specialist City of Laredo, Midland, TX

63 Attachment 6 Grant McCurley, 911 Director Amite County Sheriff, MS The usability, is so user friendly, it does not take a lot of steps to locate the calls I need. Also, the ability to search for incoming or outgoing calls, and it has an excellent search engine. 1. What do you like best about our product? The usability, is so user friendly, it does not take a lot of steps to locate the calls I need. Also, the ability to search for incoming or outgoing calls and it has an excellent search engine. 2. What do you like best about our support? The support staff at DSS are friendly and always willing to help our staff. With some of the other companies we had dealt with, when you call them, you feel as though you re bothering them, but with DSS Support your problem becomes their problem and they get it fixed. Grant McCurley, 911 Director Amite County Sheriff, MS 3. Would you recommend us and if so why? Yes, I would because of the excellent service and the excellent equipment. The overall experience working with DSS is above par, DSS is an excellent company to work with.

64 Attachment 6 Beth Sessions, 911 Director Montgomery County Equature system is great it has all the features we need to run our Center proficiently. Everyone at DSS that we have worked with is very knowledgeable and friendly. 1. What do you like best about our product? 1. Ease of use. 2. It s extremely reliable. 3. The screen capture feature for me is one of the best benefits. It helps us immensely for our QA procedures. 2. What do you like best about our support? The Equature system has been so reliable that we really have not needed much support, but when we have called DSS Support they were always very knowledgeable, and very helpful. 3. Would you recommend us and if so why? I most certainly would. The Equature system is great, it has all the features we need to run our center proficiently. Everyone at DSS that we have worked with is very knowledgeable and friendly. Beth Sessions, 911 Director Montgomery County

65 Attachment 6 PAUL BREWER, 911 Director Dekalb CO, IN The ease of use, and the ability to use Equature screen capture feature. We use it to capture our CAD System Screens, and the 911 inbound calls. 1. What do you like best about the system? The ease of use, and the ability to use Equature screen capture feature. We use it to capture our CAD System Screens, and the 911 inbound calls. 2. What do you like best about our support? Whenever I need to call DSS Support, they are always quick to respond. 3. Would you recommend us and if so why? Yes. We are on our 3rd system now with DSS, and because of the reliability and ease of use. PAUL BREWER, 911 Director Dekalb CO, IN

66 Attachment 7 Sales Quotation Quote Number: Date: 9/28/2015 Proposal Expiration Date: 11/1/2015 Currency: US Dollar Payment Terms: NET 30 Millennia Technologies 3145 Prairie SW Suite 103 Grandville, MI49418 United States Main: FAX: Project description: City of Royal Oak - Final Revision - Sept Prepared for: MikeKirby ROYAL OAK, CITY OF, Dept of Information Services 211 S WILLIAMS ST ROYAL OAK, MI48067 United States Ship to: KenNelson Millennia Technologies 3145 Prairie SW Suite 103 Grandville, MI49418 United States ken@mtvoip.com Item Number Part Number Description Quantity List Price Discount Net Price Extended Price Voice Switch SG-220T1A - 1U half width, 1 $6, $3, $2, $2, Max Capacities: 1 T1, 220 IP phones, 4 Analog exts, 2 LS trunks, 0 Universal ports. Requires one Tray (SKU 10223) for every two units. Made in USA Voice Switch SG-T1k - 1U half width, Max 2 $3, $1, $1, $3, Capacities: 1 T1, 0 IP phones, 0 Analog exts, 0 LS only trunks, 0 Universal ports. Digital trunk support only. Requires one Tray (SKU 10223) for every two units. (Requires ShoreTel 8 or later). Made in USA Voice Switch SG-90-1U half width, Max 4 $2, $1, $1, $5, Capacities: 90 IP phones, 4 Analog exts, 8 LS trunks, 0 Universal ports. Requires one Tray (SKU 10223) for every two units. Made in USA Voice Switch SG-50-1U half width, Max 4 $1, $1, $ $3, Capacities: 50 IP phones, 2 Analog exts, 4 LS trunks, 0 Universal ports. Not all maximum capacities can be reached at the same time. Requires one Tray (SKU 10223) for every two units. Made in USA Voice Switch SG-30-1U half width, Max 2 $1, $ $ $1, Capacities: 30 IP phones, 2 Analog exts, 2 LS trunks, 0 Universal ports. Requires one Tray (SKU 10223) for every two units. (Requires ShoreTel 8 or later). Made in USA Voice Switch ST24A, 1U full-width. Max 2 $3, $1, $1, $2, Capacities: 24 Analog Exts. No IP Phone or trunk support. Made in USA. Requires ShoreTel Connect; not supported with ShoreTel 14 or older. Ready for rack mounting Ingate Software SIParator 50. Supports up to 1 $3, $1, $2, $2, simultaneous SIP trunk calls. Includes SIP trunking module & 50 traversal licenses SIP Trunk Software License (requires 50 $50.00 $28.00 $22.00 $1, ShoreTel 6. If you have a Conf Bridge you must upgrade it to Release 5.6) SIP Device License (Allows a SIP device to 22 $30.00 $16.80 $13.20 $ register with system. SIP devices also require SKU or to operate) Additional Site License 8 $ $ $ $1, ShoreTel IP Phone IP480g - Requires ST $ $ $ $43,424.70

67 Attachment 7 Item Number Part Number Description Quantity List Price Discount Net Price Extended Price or later IP Phone IP 485g - Requires ShoreTel 14 or 28 $ $ $ $4, later Button Box BB424 for IP 485g phones. Up 5 $ $ $ $1, to four connect via USB: first powered from USB port on phone, additional require separate Power Adapter SKU (confirm Power Adapter country availability before ordering). Requires ShoreTel Connect IP Phone IP 655 with anti-glare screen - 5 $ $ $ $2, (Requires ShoreTel 11.1 or later) Satellite microphones for IP Phone IP655, 2 $ $78.00 $ $ Qty Professional Access License 4 $80.00 $24.00 $56.00 $ Concurrent Audio Conferencing Ports. 1 $1, $1, $0.00 $0.00 Requires ShoreTel 12 or later Starter Kit : IP 930D DECT Phone - US / 7 $ $ $ $1, Canada / Mexico (Includes Base, Handset & Charger) - Requires ShoreTel 14 or later Workgroup Agent Access License 21 $ $ $ $2, Workgroup Supervisor Access License 3 $ $ $ $ Extension & Mailbox License 348 $ $ $88.00 $30, Extension-only License (Requires ShoreTel 30 $ $78.40 $61.60 $1, or higher) Two Months Service Contract Extension 2 $0.00 $0.00 $0.00 $ Enhanced Workgroup Reporting - Premium 1 $10, $5, $5, $5, Bundle: Includes 7 Enhanced Reports (Abandoned Calls, Target Service Level, Agent Login/out, Agent Ring Time, Call History, Calls by Dialed Party, Calls by Origin) as well as Workgroup Monitor & Report Scheduler Partner Support (5 Year, No Phones) 1 $71, $25, $46, $46, PORT - CAT6 Patch Panel 10.0 $ $ $1, CAT6-14' Patch Cables $5.00 $5.00 $1, HP - ShoreTel Director Server 1.0 $3, $3, $3, VMWare Licensing 1.0 $ $ $ MultiTech - 2 PORT Fax Server 1.0 $1, $1, $1, CAT6 Cable drops 85.0 $ $ $11, PORT - Grand Stream ATA 3.0 $52.00 $52.00 $ PORT - Grand Stream ATA 1.0 $57.00 $57.00 $ PORT - Grand Stream ATA 4.0 $ $ $ Loud Ringer 1.0 $ $ $ Professional Services - Architect & Deploy 1.0 $12, $12, $12, Professional Services - Admin Training (4 4.0 $ $ $ hours remote webinars) 40 Professional Services - End User Training 16.0 $80.00 $80.00 $1, (16 training sessions) 41 Professional Services - Work Group Reporting - Set up for customer (per reporting bundle) 1.0 $ $ $ Comments: Subtotal: Shipping: Total: $201, $1, $202,996.04

68 Attachment 7

69 Attachment 8 SHORETEL DEPLOYMENT - SCOPE OF WORK EXECUTIVE SUMMARY Millennia Technologies (Millennia) will provide and deploy a ShoreTel Voice over IP (VoIP) solution. This document outlines the services that Millennia will provide for the phone system. To properly deploy a ShoreTel VoIP phone system, a Millennia ShoreTel Systems Engineer will work with your IT staff (both data and voice). Information needed from your staff includes (but, not limited to): Data IP address scheme currently in use (IP numbers, DHCP or static, if DHCP what system provides it, VLANs in place, network time services, etc.) Voice type of circuits currently used (T1, analog, SIP) for voice and the phone numbers used. A copy of the last telephone bill is also handy if contact to the telephone company is needed (note a signed LOA will be required for Millennia to speak with your carrier on your behalf). Voice fax lines and numbers in use. Voice call routing in use. For example, phone number (616) 555-xxxx is directed to the operator, phone number (616) 555-yyyy rings at 3 user s phones then is directed to another 3 users, phone number (616) 555-zzzz is used for voice mail only, etc. Millennia has detailed the items needed to create a successful deployment. Please see the Customer Provided Information & Services section along with the Millennia provided services section in this SOW. Any additional services not outlined in our standard SOW will be detailed in the SOW Addendum. If you would like and of the services detailed in the Optional Services and Products below, please consult with your Millennia representative, we will gladly create or add to the SOW Addendum to meet your needs. OPTIONAL SERVICES AND PRODUCTS Architect, plan and deploy an IP infrastructure, includes routing and quality of service for priority delivery of voice traffic Architect, plan and deploy an Ethernet infrastructure, includes VLANs, PoE Data Network analysis to determine the suitability of adding voice to your network Data Network upgrades to ensure voice quality single or multiple locations ShoreTel Communicator deployment Customization of programmable buttons on deskphones Fax services integrated into the phone and systems using DID for direct to person faxing, receive faxes in , fax from PC Headsets wired, wireless Wireless phones (Voice over WiFi) Mobility services to turn smartphones into company phones using cellular services and/or WiFi services anywhere Training for all aspects of ShoreTel use administration, staff, operators, etc. UPS or Uninterruptable Power Supply Network Assessment for WAN links Overhead Paging System Proprietary and Confidential - Millennia Technologies 3145 Prairie St SW, Ste 103, Grandville, MI Page 1

70 Attachment 8 MILLENNIA TECHNOLOGIES PROVIDED SERVICES TRUNKS (links to the phone company) T1 coordinate with provider to configure the connection(s), connect to provider s jack (see switches) if necessary. DID configure range of incoming numbers from T1 trunk(s) Analog configure ShoreTel switches for analog lines from provider SHORETEL PHONES User s name will be displayed on each deskphone after the Voice Mail setup process - documentation will be provided to handout to all personnel Common area phones (lobby, kitchen, conference room, etc.) will be pre-programmed by Millennia SHORETEL SWITCHES Connect to provider s interface (same room as ShoreTel switch location) smartjack, wall mount, etc. Analog lines will be terminated at ShoreTel system. Switches will be rack (19 data) or wall mounted as appropriate, connected to protected power source (known as a UPS or Uninterruptable Power Supply customer provided) Switches will be programmed with IP information, tested for communications with server NETWORK Program IP information on all ShoreTel servers and switches PC Provide ShoreTel Communicator software (.exe format) for customer s IT staff to deploy User documentation for setting up Voice Mail and configuring Communicator on their computer (Digital Format) SHORETEL SERVER - SHOREWARE DIRECTOR Install and configure server operating system, install ShoreWare Director software, configure IP address. If you are providing the ShoreWare Director server, please ask for and refer to system requirements for hardware, operating system + all updates, etc. Setup of users from customer provided spreadsheet (see Customer Provided Information & Services section) Caller ID digits configured for the customer s main number at each location (not applicable for analog trunks), also used for 911 Caller ID presentation Hunt Groups Auto Attendant and recording sessions Schedule for on-hours, holidays for the current year and custom Auto Attendant Voice mail for all users with appropriate license Customized Class of Service groups (Executive and Staff) Paging group (customer to define members) Site configuration as appropriate (multiple locations) External Voice Mail access TRAINING Provide Optional training sessions as purchased (Staff, Admin, Operator, etc.) Provide ShoreTel documentation for Communicator, phones and administration Proprietary and Confidential - Millennia Technologies 3145 Prairie St SW, Ste 103, Grandville, MI Page 2

71 Attachment 8 TESTING STANDARD Verify Telephone Company trunks are installed and tested Verify phones are installed and operational Verify voice mail can be accessed from deskphones and from the outside Test and verify call flows work as programmed Confirm web-based phone and Communicator training is available for all personnel Test Extension to Extension, Local, Long Distance, International & 911 Calls Test Analog lines - external and internal Confirm IP settings for server / switches / phone DHCP settings Verify ShoreWare Director Admin Rights Review ShoreWare Director QuickLook and system configuration for admin(s) Review Partner Support Process Review Backup Procedures OPTIONAL as appropriate Test Music on Hold Test Overhead Paging (requires appropriate external paging system) Test Fax Inbound and Outbound (requires appropriate fax solution) Test Call Boxes and Ring Down Phones (if installed) Review Failover Scenario for primary ShoreTel server (requires 2nd server and appropriate software) Review Fax Server with admin(s) CUSTOMER PROVIDED INFORMATION Point of Contact for the ShoreTel Deployment Installation space for ShoreTel equipment server(s), switches, etc. Appropriate power protection to support ShoreTel equipment and infrastructure systems for a 10 minute power outage Clearly marked trunk lines with company name and line identification (T1 circuit ID, analog phone number, etc.) at all locations Provider s contact information and authorization to speak on behalf of customer for installation (if needed) Phone + Fax numbers, Toll free number s local number, DID ranges, how numbers are coming into the phone system (T1, analog, etc.) Ethernet ports for ShoreTel equipment server(s), switches, etc. ShoreTel supports a failover Ethernet port on all switches Standards compliant Power over Ethernet available for every phone (802.3af PoE) Data Network meets ShoreTel specifications (latency, jitter, lost packets, etc.) IP addresses for all ShoreTel equipment (servers, switches, deskphones, etc.) Time services (SNTP) defined on the network (used by voice systems to match data systems) User information in Millennia provided format user first and last names, extension, DID number Proprietary and Confidential - Millennia Technologies 3145 Prairie St SW, Ste 103, Grandville, MI Page 3

72 Attachment 8 CUSTOMER PROVIDED INFORMATION - Continued Call flow (Outside call to operator, Outside call to group of users, Outside call to autoattendant) Written Auto Attendant script and person to record the script Schedule business hours Schedule holidays for the current year Supply Millennia Technologies with your network DHCP parameters for your network By signing below, City of Royal Oak agrees to the terms of the Millennia Technologies ShoreTel deployment Scope of Work (SOW) as outlined on pages 1-4. Approvals: Millennia Technologies By: Print: Title: Date: City of Royal Oak By: Print: Title: Date: Proprietary and Confidential - Millennia Technologies 3145 Prairie St SW, Ste 103, Grandville, MI Page 4