CloudSync Mobile Device Management Technical Overview

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1 CloudSync Mobile Device Management Technical Overview Version 1.0 CloudSync, Inc Fife Court Denver, CO (720) phone +1 (720) fax

2 Table of Contents Table of Contents... 1 CloudSync Mobile Device Management... 2 Overview... 2 Product Options... 2 CloudSync Modules... 2 Device Manager Module... 3 Device Manager Features... 3 Device Manager Screen Shot... 3 Device Manager Architecture... 4 Remote Help Desk Module... 5 Features... 5 Screen Shot of the Remote Help Desk Console... 5 Remote Help Desk Architecture... 6 Access Control Module... 7 Features... 7 Technical Requirements... 9 Device Console... 9 Mobile Device... 9 Software... 9 Hardware... 9 Network Security Communication Security Application Security Page 1

3 CloudSync Mobile Device Management Overview CloudSync's Mobile Device Management software (MDM) allows you to remotely deploy software, security policies, and configurations to mobile devices such as PDA s, smart phones, laptops, as well as to rugged, commercial data-collection devices manufactured by Symbol, Intermec, PSC, HHP and others. The ability to centralize the management of devices in multiple locations is essential to companies who understand the current high cost and inefficiency of end-user self-support and maintenance, an approach resulting in decreased productivity, increased security liability, and an exceptionally high cost of ownership. According to Gartner, the current total cost of ownership (TCO) for a single hand-held device is $2800 annually. Product Options The CloudSync server is software solution based on standard web server technology. CloudSync can be used as a Subscription service utilizing our servers within our data center, or installed on your servers through our Enterprise license. CloudSync Modules CloudSync offers 3 distinct modules to meet your device management needs. 1. The Device Manager is our based mobile device management product with all the features you will need to successfully manage your remote devices. 2. Remote Help Desk is dashboard solution designed to enable Help Desk organizations to quickly diagnosis and fix any issue that a user may have with their mobile device. 3. Access Control enables your to control what your users have access to on the mobile device. Device Manager Remote Help Desk Access Control Asset Management File/Application Provisioning Version Control Performance Reporting Time Synchronization Remote Control File Manager Process Management Messaging Remote Reset Policy Manager Application Controller Application Launcher Desktop Replacement Menu Bar Icons Page 2

4 Device Manager Module Device Manager Features The CloudSync Device Manager module is the core application for remotely managing your mobile devices. The Device Manager allows you to: View and filter your mobile devices, by location, health, groups and more Remotely provision applications and files to your mobile device Receive periodic performance information from your mobile device, such as: o Running Processes / Applications o Network configuration and status (SSID, IP s, MAC, Access points, etc.) o Hardware and OS configuration o Battery information o Memory usage Assign application packages, time zones and configurations to defined groups of devices Receive reports and alerts on the health and status of your mobile devices Device Manager Screen Shot Page 3

5 Device Manager Architecture With device manager, the mobile device initiates the interaction with the server utilizing standard Internet security protocols (Secure Socket Layer (SSL)) via standard Internet ports (port 443). The device in essence pulls required data, applications and configurations from the CloudSync server. Role Based Authentication Supports Multi-Tier Account Management Super Administrator Account Administrator Helpdesk Rep Account Manager All Device to Server communications are encrypted, and transported as XML Web Services (SOAP) over HTTPS Internet HTTPS (:443) Internet Internet Private Network HTTPS (:443) CloudSync Servers HTTPS (:443) Page 4

6 Remote Help Desk Module Features The Remote Help Desk Module allows you to directly connect with the mobile device from your web-browser to perform various types of Help Desk functions such as: Remote Control the Mobile Device Take a screen-shot of the mobile device Enlarge the screen for training-purposes Start/stop processes Install/Uninstall applications Reset the mobile device (soft/hard) File explorer to copy, delete, download and upload files Messaging tool to send a text message to that particular device Screen Shot of the Remote Help Desk Console Page 5

7 Remote Help Desk Architecture To remotely manage your mobile devices they require a reachable IP address from your web-browser. If you are providing Help Desk support within your network you will more than likely have the ability to remote control and remotely access those devices (Scenario 2). However if you are providing Help Desk support out side of your network you will be required to VPN into your network to access those devices running within your corporate network (Scenario 1). For smart phones over a cellular network, most carriers will provide a public IP address for that device, making remote access and control to that device not an issue. Note: Having a reachable IP address is not required for the Device Manager or Access Control modules. Scenario 1: Remote Management via Public Network (Internet) Internet Internet Requires VPN or Reverse Proxy Port 7777, 80 or 443 (configurabl Scenario 2: Remote Management via Private e) Network Private Network Internet Port 7777, 80 or 443 (configurable) Page 6

8 Access Control Module Features The Access Control module is an end-user administration application that provides two major services: (1) It will lock the user out of executing unauthorized applications on a Windows Mobile device as specified by an administrator and (2) It replaces the Desktop GUI of the mobile unit with a secure launch platform displaying approved applications in icon form. Any unauthorized application that attempts to start up (either automatically or by user control) will immediately be terminated. AppCenter can also be configured to disable the Start Menu, SIP (on screen keyboard) and Smart-Minimize from the user. Access Control Screen Shots [Fig. 1a Launch screen] [Fig. 1b With Smart Minimize hidden With Smart Minimize enabled] and Menu Bar configured] Page 7

9 [Administrator screen Tools Options Taskbar tab] [Administrator screen -Tools] Page 8

10 Technical Requirements Device Console The CloudSync application is a web-based console accessible through any modern browser, such as Internet Explorer (5.x), Safari, Netscape (6.x), Firefox (1.x), from any internet-connected computer anywhere in the world. Mobile Device The CloudSync device agent will run on all Windows mobile operating systems (OS) (PPC, Windows Mobile 2002, 2003, Windows Mobile 5.0, CE.NET, Smartphone, and Windows XP). All Symbol, Intermec, PSC, Hand Held Products, Motorola LXE, etc. devices running these OS s are supported. The agent technology requires very little device memory and takes a very small footprint on the mobile device: Device Manager/Remote Help Desk: approximately 1.5 MB Access Control: approximately 225 KB Server* (*Enterprise Edition only, no server requirements for Subscription Edition) Software The Enterprise Edition of the CloudSync server utilizes standards based web technology, which will run on either Linux or Windows servers. The application is build on the commonly referred to LAMP stack (for Linux) or WAMP stack (for Windows). We use the following technologies: Apache: web server MySQL: data-base server PHP: for the application/scripting server To install CloudSync it is required that Apache, MySQL and PHP be preinstalled. We recommend using the XAMPP package installer for server administrators not familiar with these technologies. Hardware You can install the CloudSync Enterprise Server on any flavor of server that you are partial to. The hardware configuration will vary based on your requirements for redundancy, the number of devices you are using and availability. At a minimum we recommend the following for a single server environment: 2GB RAM Pentium 4 (Dual Opteron/Xeon would be better) 60 GB of RAM (RAID 1 would be better) Remote backup capability Page 9

11 Storage requirements will vary depending on the number of devices you have, how often they communicate with the server, and the duration that you keep logs, which is configurable. Network The CloudSync solution will work in wither connected, or semi-connected environments over LAN, WAN and WWAN networks via Ethernet, Active-Sync and PPP communication. The amount of network traffic will vary based on the number of devices you have communicating across the network to the server. If the network throughput is limited the devices can be configured to communicate at off-times such as early in the morning to minimize traffic. In addition data transmissions from the server to the device can be compressed to reduce network load. Page 10

12 Security Communication Security All communications between the mobile device, the web console, and the server are encrypted using SSL certificates. In addition CloudSync is compatible with any customer-implemented security protocol, such as LEAP, PEAP, WEP, etc. and runs nicely within any such environment. Application Security The mobile device can be configured so that all interactions with the device require authentication, in addition you can apply IP restrictions so only access from certain IP addresses can have control capabilities over that device. The web console supports 3 levels of users, Account Manager, Account Administrator, and System Administrator. Each of these roles determines the level of access a user has to the systems. For Enterprise Edition customers who wish to have single sign on capability via LDAP or Active Directory, this capability is available upon request. Page 11

Remote Help Desk. Overview. Version 1.51. CloudSync, Inc. +1 (720) 221-4444 phone +1 (720) 221-2670 fax www.cloudsync.com

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