7 Help Desk Tools. Key Findings. The Automated Help Desk

Size: px
Start display at page:

Download "7 Help Desk Tools. Key Findings. The Automated Help Desk"

Transcription

1 7 Help Desk Tools Or Age of Anxiety is, in great part, the reslt of trying to do today s jobs with yesterday s tools. Marshall McLhan Key Findings Help desk atomation featres are common and are sally part of a commercial integrated help desk atomation system. Online tools for help desk staff members to se in assisting clients are less common, thogh implementations are nder way and others are widely planned. Web access to online help docments is common, bt few help desks offer access to a knowledge base or atomated troble-ticket tracking system. While intelligent learning and adapting freqently asked qestions (FAQ) systems are very ncommon, their growth rate seems high. Only abot 35 percent of respondents say their instittions se self-service tools effectively to redce demand for help desk services. Up to a point, the more sch tools they deploy, the more sccessfl respondents feel they are. We saw in Chapter 5 that a help desk is mch more than a piece of frnitre. Or respondents se telephones and most freqently as tools to provide help desk services, bt they spplement those with a variety of other technology-based tools. In this chapter we look at the tools help desks se internally as well as those they make available to their clients for self-service. The Atomated Help Desk Higher edcation has adopted information technologies to enhance teaching and learning, research, and administration, and those technologies become more pervasive every year. Similarly, higher edcation help desks have adopted IT-based tools to manage their own operations and to better serve their clients. Sometimes these tools stand alone, and sometimes they are bndled into integrated help desk atomation systems. While most integrated systems or respondents se are vendor spplied, both open sorce and homegrown systems appear to have a place. Atomation of Help Desk Fnctions Majorities of or respondents reported that they had flly implemented the atoma EDUCAUSE. Reprodction by permission only. EDUCAUSE Center for Applied Research 65

2 tion of each of the five help desk fnctions we inqired abot: call logging, call roting, call escalation, call database, and qery and reporting tools for the call database. Figre 7-1 shows the implementation stats of each. While nearly three-qarters of respondents reported having flly implemented a call database, 8 in 10 responding that way said they had flly implemented corresponding database qery and reporting tools. Presmably the remainder se more primitive methods for extracting information from their call databases. Or respondents reveal good intentions, however, becase only 3.6 percent of or srvey poplation had not planned call database qery and reporting tools, the lowest percentage for any of the help desk fnctions we asked abot. Atomation of call logging and roting was also common. Call escalation was the least freqently atomated of the fnctions we asked abot. However, as with call roting, more than 85 percent of respondents were at least planning to atomate it. Almost a third of respondents (32.8 percent) had atomated all five of the fnctions we asked abot. Fewer than a fifth (18.7 percent) had atomated none. For more than two-thirds of respondents (69.1 percent), these atomated help desk fnctions were part of an integrated help desk system. Sch systems help overcome some of the difficlties that can arise in making disparate tools even best-of-breed tools do what s needed. As Samel Levy, vice president and CIO at the University of St. Thomas, pts it, We have several good tools (ticketing system, reqest for services, inventory database, and event resorce schedler) that aren t as integrated as we wold like. That means that or data are located in several different tools, so the process for reporting on those data is complex and we have several different tools to enter reqests into. Integration (or replacement) of those tools throgh a broader cstomer relationship management strategy will be or next step. Among or online srvey respondents, we fond that in general the more atomated 100% 90% Figre 7-1. Stats of Help Desk Atomation Percentage of Instittions 80% 70% 60% 50% 40% 30% 20% 10% 0% Call database (N = 442) Call database qery and reporting tools (N = 442) Call logging (N = 445) Call roting (N = 444) Call escalation (N = 441) Help Desk Fnction Atomation flly implemented Atomation implementation in progress Atomation planned for ftre Atomation not planned 66

3 featres an instittion had adopted, the more likely it was that those featres were part of an atomated system. We speclate that this is becase the featres we asked abot are commonly bndled into integrated commercial help desk systems. When asked what their approach to implementing an integrated system for help desk atomation had been or wold be, a strong majority of respondents said they sed or wold se a commercial vendor software prodct (see Figre 7-2). Comparatively few selected the open sorce, homegrown software, or other responses. Another 15.8 percent had not yet determined which approach to se, and abot half that many said they had no plans to implement an atomated system. These findings sggest that most respondent instittions are willing to accept whatever constraints come with commercial systems rather than implement and maintain potentially more flexible homegrown or open sorce systems. Help Desk Staff Tools The atomation tools discssed above are generally for help desk staff and management sage, and most are related to help desk administration rather than to the information and other services the help desk provides. We also asked abot the content-oriented tools that help desk staff se. While none approached biqity, most help desks were at least planning to implement additional tools for help desk staff sage. We asked abot a range of tools that the central IT help desk staff might se in assisting their clients, inclding a Web site for staff access to help docments; tools for remote access to sers devices (these are perhaps more correctly known as remote control tools, bt remote access was the phrase sed in or qestion); a single online stats monitor for mltiple systems; online stats monitors for individal systems; a knowledge base or expert system; and a large-screen video command center integrating system stats monitors with related help desk resorces. As Figre 7-3 shows, only the first two of these tools had been flly implemented by as many as half of or respondents. Other, 1.6% No plans to implement, 8.0% Use commercial vendor software, 63.7% Approach not yet determined, 15.8% Use open sorce software, 4.7% Use homegrown software, 6.2% Figre 7-2. Crrent or Planned Approach to Implementing an Integrated Help Desk Atomation System (N = 449) EDUCAUSE Center for Applied Research 67

4 Implementations of a Web site for help docments were in progress at 3 in 10 respondent instittions and were planned for an additional 11.7 percent, leaving very few respondents not planning to implement this tool. By comparison, the pattern for remote access tools is lagging a little, with only 2 in 10 reporting implementations in progress, a similar nmber planning them for the ftre, and 11.5 percent not planning to implement sch tools. Responses were fairly niform for individal and mltiple online system stats monitors. In each case, abot a qarter of respondents had systems flly implemented, between 15 and 20 percent had implementations in progress, abot a qarter were planning them for the ftre, and arond 30 percent were not planning them. A knowledge base or expert system was in place at slightly fewer than a qarter of respondent instittions bt was nder way at abot a third. Another near-third had ftre plans for sch systems. Only 13.8 percent of respondents did not plan to implement a knowledge base or expert system. The large-screen video command center is the rarest of these tools, being in place at only 5.3 percent of respondent instittions. Even fewer of or respondents had implementations nder way, althogh 2 in 10 said they were planning them for the ftre. At Berry College, in Mt. Berry, Georgia, CIO Timothy Farnham has installed sch a command center. The idea is for the help desk people to know abot network problems, for example, as soon as the network people do, so they can respond to callers qestions intelligently. At the University of Delaware, where Frank Eastman is camps IT associate II, the classroom technology spport grop ses an integrated command center to oversee the technology components of 150 centrally managed classrooms. We discovered that in the first one or two semesters this system was operational, we were able to respond to and resolve 50 percent of spport calls from these classrooms immediately, said Eastman. If the implementations in progress and the planned ftre implementations are sccessfl, they will represent nearly a fivefold Figre 7-3. Stats of Help Desk Staff Tools Percentage of Instittions 100% 90% 80% 70% 60% 50% 40% 30% % 10% 0% Web site for help docments (N = 445) Remote access tools (N = 444) Stats monitor for mltiple systems (N = 420) Stats monitors for individal systems (N = 432) Knowledge base or expert system (N = 441) Video command center (N = 434) Flly implemented Implementation in progress Planned for ftre Not planned Help Desk Staff Tool 68

5 increase over the present level of implementation of video command centers. Nevertheless, 70 percent of or respondents had no plans to implement this powerfl bt expensive help desk staff tool. As Table 7-1 shows, abot a qarter of or respondents had implemented none of the help desk staff tools we asked abot. Another qarter had implemented one, and yet another near-qarter had implemented two. Percentages decreased dramatically for fll implementations of larger nmbers of tools. Only one respondent instittion had implemented all six. In all, 70.5 percent of respondent instittions are sing two or fewer of the help desk staff tools we asked abot. The mean for the entire srvey poplation is 1.78 tools ot of 6 (standard deviation 1.443), or abot 30 percent. Assming or list of tools has genine relevance to help desk service delivery, this finding sggests that the average help desk is ndereqipped. Client Spport Tools Many help desks provide a variety of online tools and resorces for their clients to se to resolve their own IT-related problems. Self-help tools can effectively extend the help desk s hors of availability, allowing clients to get answers to their qestions when the help desk is not staffed. Even dring the help desk s normal operating hors, the availability of self-service resorces can redce demand for direct interaction with the help desk staff while keeping service availability and qality high. Help Desk User Tools To rond ot or srvey of help desk tools, we asked abot for online tools that help desks sometimes provide: a Web site for ser access to help docments, a Web site for ser tracking of troble tickets or incident stats, a Web site for ser access to a knowledge base, and an intelligent learning and adapting FAQ system sch as RightNow Service. Sbstantially the most commonly reported of the ser tools we asked abot was a Web site for access to help docments (see Figre 7-4). More than half of respondents had flly implemented one and another qarter had implementations in progress. Of the remainder, only 3.5 percent had no plans to implement sch a tool. Jst over a third of respondents had implemented Web sites on which sers can track the stats of their help desk calls; another 2 in 10 had sch implementations nder way. Nearly a third planned sch Web sites for the ftre, while 14.2 percent had no plans to implement them. Web-based incident tracking is a common featre of integrated help desk atomation systems; with almost 70 percent of respondent instittions now sing integrated systems, we expect this featre to become more common in the ftre. Slightly fewer than one-qarter of respondents had implemented Web sites for client access to knowledge bases. While a similar Table 7-1. Nmber of Help Desk Staff Tools Implemented (N = 454) Tools Flly Implemented Percentage of Respondents None 22.7% One 24.9% Two 22.9% Three 15.6% For 9.0% Five 4.6% Six 0.2% EDUCAUSE Center for Applied Research 69

6 100% 90% 80% Figre 7-4. Stats of Central IT Help Desk User Tools Percentage of Instittions 70% 60% 50% 40% 30% % 10% 0% Web site for ser help docments (N = 452) Web site for sers to track incident stats (N = 444) Web site for ser knowledge base (N = 442) Intelligent FAQ system (N = 428) User Tool Flly implemented Implementation in progress Planned for ftre Not planned nmber reported having implemented a Web site for help desk staff access to a knowledge base sggesting that a single knowledge base does doble dty the overlap between these two poplations was only 58.4 percent, indicating that knowledge bases tailored to one poplation or the other were fairly common. Comments from Perry Hanson, vice president and vice provost for libraries and information technology at Brandeis University, help explain the relatively low implementation rate for knowledge bases, especially at smaller instittions. Or IT organization keeps talking abot the potential of knowledge bases. I have not seen that people actally se them. In my experience, people prefer a hman being to answer their phone call on the first ring. Usally the person is calling becase they re anxios. There is a whole care and feeding element that is part of a help desk operation. At Indiana University, where the central IT help desk serves abot 40 times the roghly 2,000 clients served at Brandeis, the experience with knowledge bases is qite different. There, Dennis Gillespie, spport center manager, sees the knowledge base as the most important online tool available to his clients. It has a lot of by-in from the instittion, he states. There are 13,000- pls docments in the Knowledge Base for anyone in the world to review. We have approximately 30 million hits a year, and as many as 25 percent of them are from non- IU sorces. Few respondents reported flly implemented, intelligent FAQ Web sites, and a majority had no plans for them. Okanagan College in British Colmbia has implemented the EdQA prodct from CstomFAQs. When asked if the prodct had met expectations, Dave Harris, director of IT services, replied with a strong affirmative. EdQA has broght s both cost savings and service improvements withot a dobt. It has a service reqest component that we really vale. We re sing the prodct not jst for IT, bt to provide online FAQs and service reqest capability for other departments. 70

7 While crrent adoptions of this technology are low, the relative percentages of in-progress and planned implementations sggest its growing poplarity. If all in-progress implementations are sccessfl and all planned ones are carried to frition, it will reslt in a fivefold increase in this technology s higher edcation market penetration. Abot two-thirds (65.9 percent) of respondents have implemented none or only one of the help desk ser tools we asked abot. The average nmber implemented is 1.20 (standard deviation 1.111) of 4, or 30.0 percent, which is nearly the same as that for help desk staff tools reported above and similarly sggests that the average help desk may be nderproviding tools for its sers. Self-Service Tools While we didn t refer specifically to the for help desk ser tools discssed above as examples, we did ask in an adjacent srvey qestion for respondents level of agreement with the statement that their instittions effectively employ ser self-service featres to redce central IT help desk demand. Respondents were more likely to disagree at some level (total of 43.8 percent) than to agree (total of 34.0 percent). As Figre 7-5 shows, strong disagreement otweighed strong agreement by more than a factor of two. Straight disagreement and agreement were more evenly matched. At less than a qarter of responses, netral ones made p the remainder. This bimodal distribtion of responses hints at well-developed opinions on either side of netral. Self-service tools are one mechanism for disintermediation ctting ot the middleman in IT services. Disintermediation has been cited since at least 1996 as a key trend in higher edcation IT. 1 If responses to or qestion abot self-service tools accrately depict the state of disintermediation in IT help desk services, and if disintermediation is a good thing, it appears that higher edcation IT help desks are not doing enogh of it. As a conterargment, thogh, the term reintermediation has recently crept into the higher edcation IT vocablary, describing a retrn from a technology-mediated emphasis on prodctivity, efficiency, and cost savings to a hman-mediated emphasis 40% % 30.2 Percentage of Instittions 30% 25% 20% 15% 10% Figre 7-5. Agreement Abot Effective Use of Self-Service Featres (N = 447) 5% 3.8 0% Strongly disagree Disagree Netral Agree Strongly agree Level of Agreement EDUCAUSE Center for Applied Research 71

8 on ser-friendliness, service qality, and convenience. 2 As Timothy Farnham pts it, As yo do more things online, yo get frther from the ser. So yor PR and yor goodwill tend to dry p. People love the attention and little personal extras they get from a personal call. We ve got to be carefl that we don t lose that. Agreement that the help desk ses selfservice tools effectively to redce service demand is significantly associated with the nmber of help desk ser tools the respondent s help desk has implemented. As Table 7-2 indicates, respondents implementing no help desk ser tools had a mean level of agreement not qite halfway between disagree and netral. Mean agreement increased as the nmber of help desk ser tools increased, to a peak halfway between netral and agree at three tools implemented. At for tools implemented, mean agreement dropped a bit, althogh this may be an artifact of an nsally small sample size. As we observed earlier in this chapter, only a third of respondents had implemented more than one of the help desk ser tools we asked abot. This low adoption rate is srprising in view of the finding illstrated in Table 7-2, which sggests that implementing even one sch tool significantly affects respondents belief that they are sing self-service featres effectively to redce demand. Smmary and Implications Help desk atomation featres were in widespread se throghot or respondent poplation, with strong majorities of instittions adopting or planning to adopt each of the five we asked abot. This endorsement of the featres we chose to ask abot likely relates to commercial help desk management software vendors typical bndling of those featres, along with others. More than 60 percent of respondent instittions told s they were sing or planning to se sch an integrated system. Respondents showed less progress in implementing tools for help desk staff to provide spport. Althogh implementations of these two tools a Web site for access to help desk docments and a set of tools for remotely accessing (and controlling) clients compters are nder way or planned at many more respondent instittions, only abot half of or respondents now provide them to their help desk workers. We fond an even lower apparent priority for deployment of stats monitors to apprise help desk staff of the health of the IT systems they spport; more than a qarter of respondents reported no plans to deploy them. Integrated video command centers were less commonly sed, with well over two-thirds of respondents having no plans to implement them. Most of the instittions we srveyed had at least one online spport tool in place for Table 7-2. Mean Agreement Abot Effective Use of Self-Service Featres, by Nmber of Help Desk User Tools Implemented Nmber of Help Desk User Tools N Mean Agreement* Std. Deviation None One Two Three For Total *Scale: 1 = strongly disagree, 2 = disagree, 3 = netral, 4 = agree, 5 = strongly agree 72

9 help desk clients. Perhaps becase they are relatively easy to constrct and maintain, Web sites for client access to online help docments were common and, when implementations nder way are completed, will be nearly biqitos. Web sites for sers to track the progress of help desk troble tickets and Web-based knowledge bases were somewhat less common, bt 85 percent or more of respondents were at least planning them. The freqency of crrent and planned se of these client spport tools contrasts interestingly with the relatively less aggressive implementation and planning for help desk staff spport tools. We srmise that it reflects help desk priorities, with higher priority going to tools that directly serve clients and lower priority to tools benefiting help desk staff. Of the client spport tools we asked abot, only intelligent FAQ systems were in place, in progress, or planned by fewer than 40 percent of instittions. Perhaps the prchase price of these complex commercial software prodcts is prohibitive, or many see the potentially brdensome process of poplating and maintaining them as too mch of a drain on help desk staff resorces. Nevertheless, these tools in-progress and planned implementations far exceed crrent implementations, positioning this next-generation help desk technology for strong growth. In self-appraising their se of self-service ser tools to redce demand for help desk services, or respondents gave themselves srprisingly low marks. Only abot a third agreed or strongly agreed that they did so effectively. This cold be related to the nmber of help desk ser tools (from or brief list) respondents had implemented, in that those who had implemented more ser tools gave themselves somewhat higher marks. Even so, those who had implemented the most help desk ser tools seemed to agree only halfheartedly that they sed them effectively, perhaps becase they lack confidence in sch tools basic efficacy in the higher edcation IT environment. While it appears that or respondents have some help desk atomation basics, many of them provide their staff and sers with relatively primitive tools, relying on inexpensive bt labor-intensive Web content rather than smart, dynamic FAQ systems, for example. This postre may simply reflect economic imperatives, bt it may also stem from perceptions that next-generation technology isn t sfficiently matre, or from the instittions desire to preserve a high-toch relationship with clients. Nevertheless, respondents apparent dissatisfaction with their self-service tools, combined with high planned for the ftre responses in many areas we srveyed, sggests that many instittions are aware they cold be doing a better job of eqipping their help desks with today s tools. Notwithstanding this chapter s emphasis on tools, it is important to keep the help desk toolset s role in perspective. The University of St. Thomas s Samel Levy pts it this way: Tools are necessary for reporting and tracking bt do not ensre excellent service. We have been able to overcome the limitations of or incident tracking tools by interfacing personally with or clients. In this context too, then, the message comes throgh that help desk services are abot commnication. Endnotes 1. Carol A. Twigg and Diana G. Oblinger, The Virtal University (Washington, DC: Joint Edcom/IBM Rondtable, 1996), /library/html/nli0003.html. 2. James L. Shlman, Shades of Prple or Will Collaboration Arond Technology Ever Really Save Money? in Aspen Symposim 2005: Exploring the Ftre of Higher Edcation, ed. Mareen E. Devlin (Cambridge, MA: Form for the Ftre of Higher Edcation, 2005), 5.2, /ir/library/pdf/ffp06w.pdf. EDUCAUSE Center for Applied Research 73

6 Funding and Staffing the Central IT Help Desk

6 Funding and Staffing the Central IT Help Desk 6 Fnding and Staffing the Central IT Help Desk Money may kindle, bt it cannot itself, or for very long, brn. Igor Stravinsky Key Findings At most instittions the central IT bdget is a major sorce of help

More information

10 Evaluating the Help Desk

10 Evaluating the Help Desk 10 Evalating the Help Desk The tre measre of any society is not what it knows bt what it does with what it knows. Warren Bennis Key Findings Help desk metrics having to do with demand and with problem

More information

9 Setting a Course: Goals for the Help Desk

9 Setting a Course: Goals for the Help Desk IT Help Desk in Higher Edcation ECAR Research Stdy 8, 2007 9 Setting a Corse: Goals for the Help Desk First say to yorself what yo wold be; and then do what yo have to do. Epictets Key Findings Majorities

More information

11 Success of the Help Desk: Assessing Outcomes

11 Success of the Help Desk: Assessing Outcomes 11 Sccess of the Help Desk: Assessing Otcomes I dread sccess... I like a state of continal becoming, with a goal in front and not behind. George Bernard Shaw Key Findings Respondents help desks tend to

More information

8 Service Level Agreements

8 Service Level Agreements 8 Service Level Agreements Every organization of men, be it social or political, ltimately relies on man s capacity for making promises and keeping them. Hannah Arendt Key Findings Only abot 20 percent

More information

Candidate: Shawn Mullane. Date: 04/02/2012

Candidate: Shawn Mullane. Date: 04/02/2012 Shipping and Receiving Specialist / Inventory Control Assessment Report Shawn Mllane 04/02/2012 www.resorceassociates.com To Improve Prodctivity Throgh People. Shawn Mllane 04/02/2012 Prepared For: NAME

More information

Deploying Network Load Balancing

Deploying Network Load Balancing C H A P T E R 9 Deploying Network Load Balancing After completing the design for the applications and services in yor Network Load Balancing clster, yo are ready to deploy the clster rnning the Microsoft

More information

Candidate: Suzanne Maxwell. Date: 09/19/2012

Candidate: Suzanne Maxwell. Date: 09/19/2012 Medical Coder / Billing Clerk Assessment Report Szanne Maxwell 09/19/2012 www.resorceassociates.com Szanne Maxwell 09/19/2012 Prepared For: NAME Prepared by: John Lonsbry, Ph.D. & Lcy Gibson, Ph.D., Licensed

More information

Introduction to HBase Schema Design

Introduction to HBase Schema Design Introdction to HBase Schema Design Amandeep Khrana Amandeep Khrana is a Soltions Architect at Clodera and works on bilding soltions sing the Hadoop stack. He is also a co-athor of HBase in Action. Prior

More information

Corporate performance: What do investors want to know? Innovate your way to clearer financial reporting

Corporate performance: What do investors want to know? Innovate your way to clearer financial reporting www.pwc.com Corporate performance: What do investors want to know? Innovate yor way to clearer financial reporting October 2014 PwC I Innovate yor way to clearer financial reporting t 1 Contents Introdction

More information

CRM Customer Relationship Management. Customer Relationship Management

CRM Customer Relationship Management. Customer Relationship Management CRM Cstomer Relationship Management Kenneth W. Thorson Tax Commissioner Virginia Department of Taxation Discssion Areas TAX/AMS Partnership Project Backgrond Cstomer Relationship Management Secre Messaging

More information

CRM Customer Relationship Management. Customer Relationship Management

CRM Customer Relationship Management. Customer Relationship Management CRM Cstomer Relationship Management Farley Beaton Virginia Department of Taxation Discssion Areas TAX/AMS Partnership Project Backgrond Cstomer Relationship Management Secre Messaging Lessons Learned 2

More information

The Role of the Community Occupational Therapist

The Role of the Community Occupational Therapist Ceredigion Conty Concil Social Services Department The Role of the Commnity Occpational Therapist...taking care to make a difference Large Print or other format/medim are available on reqest please telephone

More information

Designing and Deploying File Servers

Designing and Deploying File Servers C H A P T E R 2 Designing and Deploying File Servers File servers rnning the Microsoft Windows Server 2003 operating system are ideal for providing access to files for sers in medim and large organizations.

More information

Candidate: Cassandra Emery. Date: 04/02/2012

Candidate: Cassandra Emery. Date: 04/02/2012 Market Analyst Assessment Report 04/02/2012 www.resorceassociates.com To Improve Prodctivity Throgh People. 04/02/2012 Prepared For: Resorce Associates Prepared by: John Lonsbry, Ph.D. & Lcy Gibson, Ph.D.,

More information

Introducing Revenue Cycle Optimization! STI Provides More Options Than Any Other Software Vendor. ChartMaker Clinical 3.7

Introducing Revenue Cycle Optimization! STI Provides More Options Than Any Other Software Vendor. ChartMaker Clinical 3.7 Introdcing Revene Cycle Optimization! STI Provides More Options Than Any Other Software Vendor ChartMaker Clinical 3.7 2011 Amblatory EHR + Cardiovasclar Medicine + Child Health STI Provides More Choices

More information

Candidate: Charles Parker. Date: 01/29/2015

Candidate: Charles Parker. Date: 01/29/2015 Software Developer / Programmer Assessment Report 01/29/2015 www.resorceassociates.com To Improve Prodctivity Throgh People. Janary 29, 2015 01/29/2015 The following pages represent a report based on the

More information

Make the College Connection

Make the College Connection Make the College Connection A college planning gide for stdents and their parents Table of contents The compelling case for college 2 Selecting a college 3 Paying for college 5 Tips for meeting college

More information

High Availability for Internet Information Server Using Double-Take 4.x

High Availability for Internet Information Server Using Double-Take 4.x High Availability for Internet Information Server Using Doble-Take 4.x High Availability for Internet Information Server Using Doble-Take 4.x pblished April 2000 NSI and Doble-Take are registered trademarks

More information

FINANCIAL FITNESS SELECTING A CREDIT CARD. Fact Sheet

FINANCIAL FITNESS SELECTING A CREDIT CARD. Fact Sheet FINANCIAL FITNESS Fact Sheet Janary 1998 FL/FF-02 SELECTING A CREDIT CARD Liz Gorham, Ph.D., AFC Assistant Professor and Family Resorce Management Specialist, Utah State University Marsha A. Goetting,

More information

Upgrading Windows NT 4.0 Domains to Windows Server 2003 Active Directory

Upgrading Windows NT 4.0 Domains to Windows Server 2003 Active Directory C H A P T E R 8 Upgrading Windows NT 4.0 Domains to Windows Server 2003 Active Directory Upgrading yor domains from Microsoft Windows NT 4.0 to Windows Server 2003 Active Directory directory service enables

More information

Planning a Smart Card Deployment

Planning a Smart Card Deployment C H A P T E R 1 7 Planning a Smart Card Deployment Smart card spport in Microsoft Windows Server 2003 enables yo to enhance the secrity of many critical fnctions, inclding client athentication, interactive

More information

aééäçóáåö=táåççïë= péêîéê=ommp=oéöáçå~ä= açã~áåë

aééäçóáåö=táåççïë= péêîéê=ommp=oéöáçå~ä= açã~áåë C H A P T E R 7 aééäçóáåö=táåççïë= péêîéê=ommp=oéöáçå~ä= açã~áåë Deploying Microsoft Windows Server 2003 s involves creating new geographically based child domains nder the forest root domain. Deploying

More information

The Time is Now for Stronger EHR Interoperability and Usage in Healthcare

The Time is Now for Stronger EHR Interoperability and Usage in Healthcare The Time is Now for Stronger EHR Interoperability and Usage in Healthcare Sponsored by Table of Contents 03 Stdy: Large Nmber of EHRs Do Not Meet Usability Standards 05 Black Book: EHR Satisfaction Growing

More information

High Availability for Microsoft SQL Server Using Double-Take 4.x

High Availability for Microsoft SQL Server Using Double-Take 4.x High Availability for Microsoft SQL Server Using Doble-Take 4.x High Availability for Microsoft SQL Server Using Doble-Take 4.x pblished April 2000 NSI and Doble-Take are registered trademarks of Network

More information

Service on the Front Line: The IT Help Desk in Higher Education

Service on the Front Line: The IT Help Desk in Higher Education Service on the Front Line: The IT Help Desk in Higher Edcation Mark C. Sheehan, ECAR Volme 8, 2007 Research Stdy from the EDUCAUSE Center for Applied Research This research stdy is available online at

More information

Designing an Authentication Strategy

Designing an Authentication Strategy C H A P T E R 1 4 Designing an Athentication Strategy Most organizations need to spport seamless access to the network for mltiple types of sers, sch as workers in offices, employees who are traveling,

More information

Enabling Advanced Windows Server 2003 Active Directory Features

Enabling Advanced Windows Server 2003 Active Directory Features C H A P T E R 5 Enabling Advanced Windows Server 2003 Active Directory Featres The Microsoft Windows Server 2003 Active Directory directory service enables yo to introdce advanced featres into yor environment

More information

Planning a Managed Environment

Planning a Managed Environment C H A P T E R 1 Planning a Managed Environment Many organizations are moving towards a highly managed compting environment based on a configration management infrastrctre that is designed to redce the

More information

GUIDELINE. Guideline for the Selection of Engineering Services

GUIDELINE. Guideline for the Selection of Engineering Services GUIDELINE Gideline for the Selection of Engineering Services 1998 Mission Statement: To govern the engineering profession while enhancing engineering practice and enhancing engineering cltre Pblished by

More information

ICT Usage by Households: 2014

ICT Usage by Households: 2014 3 March 2015 1100 hrs 042/2015 In 2014, 80.7 per cent of hoseholds in Malta and Gozo had access to the internet, while reglar internet sers reached 239,225 or 73.2 per cent of the poplation aged 16 to

More information

Kentucky Deferred Compensation (KDC) Program Summary

Kentucky Deferred Compensation (KDC) Program Summary Kentcky Deferred Compensation (KDC) Program Smmary Smmary and Highlights of the Kentcky Deferred Compensation (KDC) Program Simple. Smart. For yo. For life. 457 Plan 401(k) Plan Roth 401(k) Deemed Roth

More information

Motorola Reinvents its Supplier Negotiation Process Using Emptoris and Saves $600 Million. An Emptoris Case Study. Emptoris, Inc. www.emptoris.

Motorola Reinvents its Supplier Negotiation Process Using Emptoris and Saves $600 Million. An Emptoris Case Study. Emptoris, Inc. www.emptoris. Motorola Reinvents its Spplier Negotiation Process Using Emptoris and Saves $600 Million An Emptoris Case Stdy Emptoris, Inc. www.emptoris.com VIII-03/3/05 Exective Smmary With the disastros telecommnication

More information

Direct Loan Basics & Entrance Counseling Guide. For Graduate and Professional Student Direct PLUS Loan Borrowers

Direct Loan Basics & Entrance Counseling Guide. For Graduate and Professional Student Direct PLUS Loan Borrowers Direct Loan Basics & Entrance Conseling Gide For Gradate and Professional Stdent Direct PLUS Loan Borrowers DIRECT LOAN BASICS & ENTRANCE COUNSELING GUIDE For Gradate and Professional Stdent Direct PLUS

More information

The bintec HotSpot Solution. Convenient internet access anywhere

The bintec HotSpot Solution. Convenient internet access anywhere The bintec HotSpot Soltion Convenient internet access anywhere Convenient internet access for all kinds of spaces Today s internet sers are freqently on the go. They expect to have internet access on their

More information

Borrowing for College. Table of contents. A guide to federal loans for higher education

Borrowing for College. Table of contents. A guide to federal loans for higher education Borrowing for College A gide to federal loans for higher edcation Table of contents Edcation loan basics 2 Applying for edcation loans 3 Repaying edcation loans 3 Controlling edcation loan debt 5 Glossary

More information

5 High-Impact Use Cases of Big Data Analytics for Optimizing Field Service Processes

5 High-Impact Use Cases of Big Data Analytics for Optimizing Field Service Processes 5 High-Impact Use Cases of Big Analytics for Optimizing Field Service Processes Improving Field Service Efficiency and Maximizing Eqipment Uptime with Big Analytics and Machine Learning Field Service Profitability

More information

Planning an Active Directory Deployment Project

Planning an Active Directory Deployment Project C H A P T E R 1 Planning an Active Directory Deployment Project When yo deploy the Microsoft Windows Server 2003 Active Directory directory service in yor environment, yo can take advantage of the centralized,

More information

STI Has All The Pieces Hardware Software Support

STI Has All The Pieces Hardware Software Support STI Has All The Pieces Hardware Software Spport STI has everything yo need for sccessfl practice management, now and in the ftre. The ChartMaker Medical Site Incldes: Practice Management/Electronic Billing,

More information

Closer Look at ACOs. Designing Consumer-Friendly Beneficiary Assignment and Notification Processes for Accountable Care Organizations

Closer Look at ACOs. Designing Consumer-Friendly Beneficiary Assignment and Notification Processes for Accountable Care Organizations Closer Look at ACOs A series of briefs designed to help advocates nderstand the basics of Accontable Care Organizations (ACOs) and their potential for improving patient care. From Families USA Janary 2012

More information

Candidate: Kevin Taylor. Date: 04/02/2012

Candidate: Kevin Taylor. Date: 04/02/2012 Systems Analyst / Network Administrator Assessment Report 04/02/2012 www.resorceassociates.com To Improve Prodctivity Throgh People. 04/02/2012 Prepared For: Resorce Associates Prepared by: John Lonsbry,

More information

Firewall Feature Overview

Firewall Feature Overview PALO ALTO NETWORKS: Firewall Featre Overview Firewall Featre Overview Palo Alto Networks family of next generation firewalls delivers nprecedented visibility and control of applications, sers and content

More information

Building Trust How Banks are Attracting and Retaining Business Clients With Institutional Money Fund Portals

Building Trust How Banks are Attracting and Retaining Business Clients With Institutional Money Fund Portals Bilding Trst How Banks are Attracting and Retaining Bsiness Clients With Instittional Money Fnd Portals By George Hagerman, Fonder and CEO, CacheMatrix Holdings, LLC C ompetitive pressres are driving innovation

More information

NAPA TRAINING PROGRAMS FOR:

NAPA TRAINING PROGRAMS FOR: NAPA TRAINING PROGRAMS FOR: Employees Otside Sales Store Managers Store Owners See NEW ecatalog Inside O V E R V I E W 2010_StoreTrainingBrochre_SinglePg.indd 1 5/25/10 12:39:32 PM Welcome 2010 Store Training

More information

Planning and Implementing An Optimized Private Cloud

Planning and Implementing An Optimized Private Cloud W H I T E PA P E R Intelligent HPC Management Planning and Implementing An Optimized Private Clod Creating a Clod Environment That Maximizes Yor ROI Planning and Implementing An Optimized Private Clod

More information

WHAT IT TAKES TO WIN. In the Chinese App Market

WHAT IT TAKES TO WIN. In the Chinese App Market WHAT IT TAKES TO WIN In the Chinese App Market JUNE 2013 Table of Contents Exective Smmary... 01 Introdction... 02 Research objective and methodology... 02 App landscape... 03 App discovery and download

More information

EMC PowerPath Virtual Appliance

EMC PowerPath Virtual Appliance EMC PowerPath Virtal Appliance Version 1.2 Administration Gide P/N 302-000-475 REV 01 Copyright 2013 EMC Corporation. All rights reserved. Pblished in USA. Pblished October, 2013 EMC believes the information

More information

HSBC Internet Banking. Combined Product Disclosure Statement and Supplementary Product Disclosure Statement

HSBC Internet Banking. Combined Product Disclosure Statement and Supplementary Product Disclosure Statement HSBC Internet Banking Combined Prodct Disclosre Statement and Spplementary Prodct Disclosre Statement AN IMPORTANT MESSAGE FOR HSBC CUSTOMERS NOTICE OF CHANGE For HSBC Internet Banking Combined Prodct

More information

Position paper smart city. economics. a multi-sided approach to financing the smart city. Your business technologists.

Position paper smart city. economics. a multi-sided approach to financing the smart city. Your business technologists. Position paper smart city economics a mlti-sided approach to financing the smart city Yor bsiness technologists. Powering progress From idea to reality The hman race is becoming increasingly rbanised so

More information

Closer Look at ACOs. Making the Most of Accountable Care Organizations (ACOs): What Advocates Need to Know

Closer Look at ACOs. Making the Most of Accountable Care Organizations (ACOs): What Advocates Need to Know Closer Look at ACOs A series of briefs designed to help advocates nderstand the basics of Accontable Care Organizations (ACOs) and their potential for improving patient care. From Families USA Updated

More information

Chapter 1. LAN Design

Chapter 1. LAN Design Chapter 1 LAN Design CCNA3-1 Chapter 1 Note for Instrctors These presentations are the reslt of a collaboration among the instrctors at St. Clair College in Windsor, Ontario. Thanks mst go ot to Rick Graziani

More information

Executive Coaching to Activate the Renegade Leader Within. Renegades Do What Others Won t To Get the Results that Others Don t

Executive Coaching to Activate the Renegade Leader Within. Renegades Do What Others Won t To Get the Results that Others Don t Exective Coaching to Activate the Renegade Leader Within Renegades Do What Others Won t To Get the Reslts that Others Don t Introdction Renegade Leaders are a niqe breed of leaders. The Renegade Leader

More information

Candidate: Kyle Jarnigan. Date: 04/02/2012

Candidate: Kyle Jarnigan. Date: 04/02/2012 Cstomer Service Manager Assessment Report 04/02/2012 www.resorceassociates.com To Improve Prodctivity Throgh People. Cstomer Service Manager Assessment Report 04/02/2012 Prepared For: NAME Prepared by:

More information

To Prevent and Reduce Underage Drinking

To Prevent and Reduce Underage Drinking The Srgeon General s Call to Action To Prevent and Redce Underage Drinking What It Means to YOU A Gide to Action for Edcators Abot This Srgeon General s Call to Action The Srgeon General, the Nation s

More information

Welcome to UnitedHealthcare. Ideally, better health coverage should cost less. In reality, now it can.

Welcome to UnitedHealthcare. Ideally, better health coverage should cost less. In reality, now it can. Welcome to UnitedHealthcare Ideally, better health coverage shold cost less. In reality, now it can. The plan designed with both qality and affordability in mind. Consistent, qality care is vitally important.

More information

CONTACT US. The Financial ABCs for Raising a Family

CONTACT US. The Financial ABCs for Raising a Family The Financial ABCs for Raising a Family CONTACT US For more information abot any of the in this brochre, call 1-800-748-4302, visit or at www.mac.com or stop by the branch nearest yo. Federally insred

More information

The Intelligent Choice for Disability Income Protection

The Intelligent Choice for Disability Income Protection The Intelligent Choice for Disability Income Protection provider Pls Keeping Income strong We prposeflly engineer or disability income prodct with featres that deliver benefits sooner and contine paying

More information

Purposefully Engineered High-Performing Income Protection

Purposefully Engineered High-Performing Income Protection The Intelligent Choice for Disability Income Insrance Prposeflly Engineered High-Performing Income Protection Keeping Income strong We engineer or disability income prodcts with featres that deliver benefits

More information

DESTINATION ASSURED CONTACT US. Products for Life

DESTINATION ASSURED CONTACT US. Products for Life DESTINATION ASSURED CONTACT US For more information abot any of the services in this brochre, call 1-800-748-4302, visit or website at www.mac.com or stop by the branch nearest yo. LR-2011 Federally insred

More information

3 Building Blocks Of Optimized Price & Promotion Strategies

3 Building Blocks Of Optimized Price & Promotion Strategies 3 Bilding Blocks Of Optimized Price & Promotion Strategies Boosting Brand Loyalty And Profits With Visal Analytics Sponsored by E-book Table of contents Introdction... 3 Consolidate And Analyze Data From

More information

Introducing ChartMaker Cloud! STI Provides More Options Than Any Other Software Vendor

Introducing ChartMaker Cloud! STI Provides More Options Than Any Other Software Vendor Introdcing ChartMaker Clod! STI Provides More Options Than Any Other Software Vendor ChartMaker Clinical 3.7 2011 Amblatory EHR + Cardiovasclar Medicine + Child Health The ChartMaker Medical Site is made

More information

Facilities. Car Parking and Permit Allocation Policy

Facilities. Car Parking and Permit Allocation Policy Facilities Car Parking and Permit Allocation Policy Facilities Car Parking and Permit Allocation Policy Contents Page 1 Introdction....................................................2 2.0 Application

More information

User Guide. You'll love FOXTEL iq

User Guide. You'll love FOXTEL iq User Gide Yo'll love FOXTEL iq Contents Welcome to FOXTEL iq... 5 The FOXTEL iq... 5 Updates to the FOXTEL iq... 5 Getting in toch with FOXTEL... 5 For the safety... 6 Getting Started... 7 Switching the

More information

Anatomy of SIP Attacks

Anatomy of SIP Attacks Anatomy of SIP Attacks João M. Ceron, Klas Steding-Jessen, and Cristine Hoepers João Marcelo Ceron is a Secrity Analyst at CERT.br/NIC.br. He holds a master s degree from Federal University of Rio Grande

More information

The Intelligent Choice for Basic Disability Income Protection

The Intelligent Choice for Basic Disability Income Protection The Intelligent Choice for Basic Disability Income Protection provider Pls Limited Keeping Income strong We prposeflly engineer or basic disability income prodct to provide benefit-rich featres delivering

More information

Effective governance to support medical revalidation

Effective governance to support medical revalidation Effective governance to spport medical revalidation A handbook for boards and governing bodies This docment sets ot a view of the core elements of effective local governance of the systems that spport

More information

5 Using Your Verbatim Autodialer

5 Using Your Verbatim Autodialer 5 Using Yor Verbatim Atodialer 5.1 Placing Inqiry Calls to the Verbatim Atodialer ( Yo may call the Verbatim atodialer at any time from any phone. The nit will wait the programmed nmber of rings before

More information

f.airnet DECT over IP System

f.airnet DECT over IP System The modlar IP commnication system for voice and messaging with the greatest mobility: flexible, easy to maintain, expandable. Fnkwerk Secrity Commnications For s, efficient commnication is vital. New:

More information

The Good Governance Standard for Public Services

The Good Governance Standard for Public Services The Good Governance Standard for Pblic Services The Independent Commission for Good Governance in Pblic Services The Independent Commission for Good Governance in Pblic Services, chaired by Sir Alan Langlands,

More information

The Boutique Premium. Do Boutique Investment Managers Create Value? AMG White Paper June 2015 1

The Boutique Premium. Do Boutique Investment Managers Create Value? AMG White Paper June 2015 1 The Botiqe Premim Do Botiqe Investment Managers Create Vale? AMG White Paper Jne 2015 1 Exective Smmary Botiqe active investment managers have otperformed both non-botiqe peers and indices over the last

More information

Opening the Door to Your New Home

Opening the Door to Your New Home Opening the Door to Yor New Home A Gide to Bying and Financing. Contents Navigating Yor Way to Home Ownership...1 Getting Started...3 Finding Yor Home...9 Finalizing Yor Financing...12 Final Closing...13

More information

www.macu.com LH-2011 Products for Life

www.macu.com LH-2011 Products for Life www.mac.com LH-2011 Prodcts for Life 2 6 8 10 12 13 prchase Qick 14 insrance There s nothing like the feeling of bying yor own home. Yo finally have yor own space, and yor money is going toward something

More information

Teachable Moments for Personal Finance Education. Introduction

Teachable Moments for Personal Finance Education. Introduction Teachable Moments for Personal Finance Edcation Best Practices for Implementing USA Fnds Life Skills and Other Financial Literacy Resorces Introdction Stdents who leave yor instittion eqipped with both

More information

Herzfeld s Outlook: Seasonal Factors Provide Opportunities in Closed-End Funds

Herzfeld s Outlook: Seasonal Factors Provide Opportunities in Closed-End Funds VIRTUS HERZFELD FUND Herzfeld s Otlook: Seasonal Factors Provide Opportnities in Closed-End Fnds When it comes to investing in closed-end fnds, a comprehensive nderstanding of the inefficiencies of the

More information

EMC Storage Analytics

EMC Storage Analytics EMC Storage Analytics Version 2.1 Installation and User Gide 300-014-858 09 Copyright 2013 EMC Corporation. All rights reserved. Pblished in USA. Pblished December, 2013 EMC believes the information in

More information

Member of the NKT Group. We connect renewable energy sources. Onshore, offshore and photovoltaic

Member of the NKT Group. We connect renewable energy sources. Onshore, offshore and photovoltaic Member of the NKT Grop We connect renewable energy sorces Onshore, offshore and photovoltaic Completing the pictre www.nktcables.com We connect renewable energy sorces These days, renewable and clean energies

More information

Owning A business Step-By-Step Guide to Financial Success

Owning A business Step-By-Step Guide to Financial Success Owning A bsiness Step-By-Step Gide to Financial Sccess CONTACT US For more information abot any of the services in this brochre, call 1-888-845-1850, visit or website at bsiness.mac.com or stop by the

More information

The Good Governance Standard for Public Services

The Good Governance Standard for Public Services The Good Governance Standard for Pblic Services The Independent Commission on Good Governance in Pblic Services Good Governance Standard for Pblic Services OPM and CIPFA, 2004 OPM (Office for Pblic Management

More information

EMC Data Domain Operating System

EMC Data Domain Operating System EMC Data Domain Operating System Version 5.4 Administration Gide 302-000-072 REV. 06 Copyright 2009-2014 EMC Corporation. All rights reserved. Pblished in USA. Pblished September, 2014 EMC believes the

More information

Vista Information System

Vista Information System Vista Information System FIVE EASY STEPS TO IMPROVED BLOOD CENTER EFFICIENCY People over Paperwork I m glad they took the time to nderstand or process CaridianBCT walked the floor with or people and really

More information

Curriculum development

Curriculum development DES MOINES AREA COMMUNITY COLLEGE Crriclm development Competency-Based Edcation www.dmacc.ed Why does DMACC se competency-based edcation? DMACC tilizes competency-based edcation for a nmber of reasons.

More information

On the urbanization of poverty

On the urbanization of poverty On the rbanization of poverty Martin Ravallion 1 Development Research Grop, World Bank 1818 H Street NW, Washington DC, USA Febrary 001; revised Jly 001 Abstract: Conditions are identified nder which the

More information

EMC ViPR. Concepts Guide. Version 1.1.0 302-000-482 02

EMC ViPR. Concepts Guide. Version 1.1.0 302-000-482 02 EMC ViPR Version 1.1.0 Concepts Gide 302-000-482 02 Copyright 2013-2014 EMC Corporation. All rights reserved. Pblished in USA. Pblished Febrary, 2014 EMC believes the information in this pblication is

More information

Roth 401(k) and Roth 403(b) Accounts: Pay Me Now or Pay Me Later Why a Roth Election Should Be Part of Your Plan Now

Roth 401(k) and Roth 403(b) Accounts: Pay Me Now or Pay Me Later Why a Roth Election Should Be Part of Your Plan Now Reprinted with permission from the Society of FSP. Reprodction prohibited withot pblisher's written permission. Roth 401(k) and Roth 403(b) Acconts: Why a Roth Election Shold Be Part of Yor Plan Now by

More information

disability in older heart disease patients

disability in older heart disease patients disability in older heart disease patients Research Brief Disability in Older Heart Disease Patients 1 Research brief This research brief represents findings from a project fnded nder CARDI s 2013 data-mining

More information

Galvin s All Things Enterprise

Galvin s All Things Enterprise Galvin s All Things Enterprise The State of the Clod, Part 2 PETER BAER GALVIN Peter Baer Galvin is the CTO for Corporate Technologies, a premier systems integrator and VAR (www.cptech. com). Before that,

More information

THE SPECIALIST CENTRE FOR KIDNEY CANCER AT THE ROYAL FREE

THE SPECIALIST CENTRE FOR KIDNEY CANCER AT THE ROYAL FREE THE SPECIALIST CENTRE FOR KIDNEY CANCER AT THE ROYAL FREE CONTENT Introdction 04 Specialist mlti-disciplinary team clinic (smdt clinic) 07 Treatment options 09 Yor key worker 11 Holistic assessment 11

More information

SYSTEM OF CONFORMITY ASSESSMENT SCHEMES FOR ELECTROTECHNICAL EQUIPMENT

SYSTEM OF CONFORMITY ASSESSMENT SCHEMES FOR ELECTROTECHNICAL EQUIPMENT IECEE Reporting Service for Hazardos Sbstances: Helping yo protect corporate reptation and the bottom line SYSTEM OF CONFORMITY ASSESSMENT SCHEMES FOR ELECTROTECHNICAL EQUIPMENT AND Components (iecee)

More information

To Prevent and Reduce Underage Drinking

To Prevent and Reduce Underage Drinking The Srgeon General s Call to Action To Prevent and Redce Underage Drinking What It Means to YOU A Gide to Action for Commnities Abot This Srgeon General s Call to Action The Srgeon General is the Nation

More information

A guide to safety recalls in the used vehicle industry GUIDE

A guide to safety recalls in the used vehicle industry GUIDE A gide to safety recalls in the sed vehicle indstry GUIDE Definitions Aftermarket parts means any prodct manfactred to be fitted to a vehicle after it has left the vehicle manfactrer s prodction line.

More information

The Medical Practice EMR Software Buyer s Guide A Practical Guide for Physicians and Medical Practice Office Managers

The Medical Practice EMR Software Buyer s Guide A Practical Guide for Physicians and Medical Practice Office Managers The Medical Practice EMR Software Byer s Gide A Practical Gide for Physicians and Medical Practice Office Managers ChartMaker Clinical 3.7 2011 Amblatory EHR + Cardiovasclar Medicine + Child Health Provided

More information

Sickness Absence in the UK: 1984-2002

Sickness Absence in the UK: 1984-2002 Sickness Absence in the UK: 1984-2002 Tim Barmby (Universy of Drham) Marco Ecolani (Universy of Birmingham) John Treble (Universy of Wales Swansea) Paper prepared for presentation at The Economic Concil

More information

The Institute Of Commercial Management. Prospectus. Start Your Career Here! www.icm.ac.uk info@icm.ac.uk

The Institute Of Commercial Management. Prospectus. Start Your Career Here! www.icm.ac.uk info@icm.ac.uk The Institte Of Commercial Management Prospects Start Yor Career Here! www.icm.ac.k info@icm.ac.k The fondation of every state is the edcation of it s yoth. Diogenes Laertis Welcome... Althogh we are

More information

Optimizing the Data Warehouse Infrastructure with Archiving

Optimizing the Data Warehouse Infrastructure with Archiving WHITE PAPER Optimizing the Data Warehose Infrastrctre with Archiving By Bill Inmon This docment contains Confidential, Proprietary and Trade ecret Information ( Confidential Information ) of Informatica

More information

KEYS TO BEING AN EFFECTIVE WORKPLACE PERSONAL ASSISTANT

KEYS TO BEING AN EFFECTIVE WORKPLACE PERSONAL ASSISTANT 5 KEYS TO BEING AN EFFECTIVE WORKPLACE PERSONAL ASSISTANT by: John Barrett Personal assistants (PAs) and their ability to effectively provide essential spports at the workplace are extremely important

More information

EMC ViPR Analytics Pack for VMware vcenter Operations Management Suite

EMC ViPR Analytics Pack for VMware vcenter Operations Management Suite EMC ViPR Analytics Pack for VMware vcenter Operations Management Site Version 1.1.0 Installation and Configration Gide 302-000-487 01 Copyright 2013-2014 EMC Corporation. All rights reserved. Pblished

More information

EMC VNX Series. EMC Secure Remote Support for VNX. Version VNX1, VNX2 300-014-340 REV 03

EMC VNX Series. EMC Secure Remote Support for VNX. Version VNX1, VNX2 300-014-340 REV 03 EMC VNX Series Version VNX1, VNX2 EMC Secre Remote Spport for VNX 300-014-340 REV 03 Copyright 2012-2014 EMC Corporation. All rights reserved. Pblished in USA. Pblished Jly, 2014 EMC believes the information

More information

EMC VNX Series Setting Up a Unisphere Management Station

EMC VNX Series Setting Up a Unisphere Management Station EMC VNX Series Setting Up a Unisphere Management Station P/N 300-015-123 REV. 02 April, 2014 This docment describes the different types of Unisphere management stations and tells how to install and configre

More information

Phone Banking Terms Corporate Accounts

Phone Banking Terms Corporate Accounts Phone Banking Terms Corporate Acconts If there is any inconsistency between the terms and conditions applying to an Accont and these Phone Banking Terms, these Phone Banking Terms prevail in respect of

More information