Supporting the BPM lifecycle with FileNet
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1 Supporting the BPM lifecycle with FileNet Mariska Netjes Hajo A. Reijers Wil. M.P. van der Aalst
2 Outline Introduction Evaluation approach Evaluation of FileNet Conclusions
3 Business Process Management Supporting business processes using methods, techniques, and software to design, enact, control and analyze operational processes involving humans, organizations, applications, documents and other sources of information. [W.M.P. van der Aalst, A.H.M. ter Hofstede, and M. Weske. Business Process Management: A Survey]
4 BPM life-cycle
5 FileNet FileNet P8 BPM Suite (Version 3.5) Reasons for selection: One of the leading BPM systems Positioning of vendor as full supporting tool Evaluation of support in each of the five phases of the BPM life-cycle
6 Outline Introduction Evaluation approach Evaluation of FileNet Conclusions
7 Evaluation approach
8 Evaluation approach Process definition: -the process structure -the resource structure -the allocation logic -the interfaces Graphical editor not enough: also experimentation with designs and evaluation of designs
9 Evaluation approach Detailed specification of the selected design to realize it in the corresponding system No force to bypass editor All technical details are handled in the configuration phase
10 Evaluation approach Context data is added to the process definition: -information on arriving cases -availability and behavior of internal/external resources and services Traditionally the heart of a WFM system
11 Evaluation approach Monitoring of individual cases for feedback on status Aggregation of execution data to obtain performance of the workflow
12 Evaluation approach Domain of: Focus on aggregated data to reveal weaknesses - process mining - business process intelligence - data warehousing - classical data mining
13 Evaluation approach Interoperability It is not sufficient to support each of the five phases in isolation. Example: simulation tool
14 Outline Introduction Evaluation approach Evaluation of FileNet Conclusions
15 Evaluation of FileNet... with the evaluation approach For five workflows we made a pass through the BPM life-cycle with support from the FileNet P8 BPM Suite.
16 Design in FileNet process designer
17 Design in FileNet process simulator
18 Design in FileNet Required support Make redesign Model designs Evaluate designs Compare designs Input from diagnosis Output for configuration FileNet support - Process designer Process simulator - - (only arrival data) Through process designer
19 Configuration in FileNet Required support Model detailed designs Input from design Output for execution FileNet support Process designer Through process designer Transfer of process definition
20 Execution in FileNet process engine
21 Execution in FileNet Required support Workflow engine Capture context data Input from configuration Output for control FileNet support Process engine Process engine Transfer to process engine Transfer from process engine
22 Control in FileNet Process administrator
23 Control in FileNet Analysis report
24 Control in FileNet Required support Monitor specific cases Aggregation of execution data Monitor performance Input from execution Output for execution Output for diagnosis FileNet support Process administrator Analysis engine Process analyzer Transfer to analysis engine - Through analysis engine
25 Diagnosis in FileNet Required support Reveal weaknesses Identify improvement points Input from control Output for design FileNet support Process analyzer - Through analysis engine - (only arrival data)
26 Outline Introduction Evaluation approach Evaluation of FileNet Conclusions
27 Conclusions (1)
28 Conclusions (2) Conclusions are in line with the support expected from a WFM system Opportunities to improve support for entire BPM life-cycle Further research: Transforming BPM theory into BPM system support
29 Future work Development of redesign tools to close the gap between redesign theory and practice More details at: &
30 For a detailed illustration, see: M. Netjes, H.A. Reijers, W.M.P. van der Aalst. FileNet s BPM life-cycle support. BPM Center Report BPM-06-07,
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