REDUCING CAR THEFT: HOW LOW CAN WE GO? Presentation Title: The Insurance Role in Vehicle Theft Prevention

Size: px
Start display at page:

Download "REDUCING CAR THEFT: HOW LOW CAN WE GO? Presentation Title: The Insurance Role in Vehicle Theft Prevention"

Transcription

1 REDUCING CAR THEFT: HOW LOW CAN WE GO? Speaker: Organisation: Jennifer Davidson NRMA Presentation Title: The Insurance Role in Vehicle Theft Prevention When we talk about the cost of car theft on the Australian community, we talk about it being over $1billion. That figure includes the cost of police time, courts administration, the juvenile justice system and of course the cost associated with the more tragic aspects of car theft. But when it comes to the direct financial impact of car theft, it is the insurance industry that bears the most cost. So, it goes without saying, the insurance industry is always interested in limiting the level of vehicle theft and insurance fraud. In the following, I will firstly give an overview of how NRMA categorises car theft. I will be using NSW data, as our market size in that state means that our experience closely reflects the nature of theft for the whole of state. This overview will discuss how the insurance industry has played an active role in trying to reduce and prevent car theft in the past, and go on to explore more recent trends that provide even greater opportunity for the industry to contribute. In the last financial year, car theft cost NRMA Insurance $130million. This cost has increased by 130% since 1995, while in the same period of time, our frequency has increased by just 30%. This cost can be broken down into the various categories of theft. opportunistic theft; generally represented by cars recovered relatively intact, or with impact damage; non-genuine, or fraudulent theft claims; represented by those cars recovered burnt out, submerged, certain impact damage and some unrecovered vehicles accompanied by other factors professional theft; represented by cars recovered stripped or not recovered at all For the insurance industry to have any effect on the vehicle theft rate, or its vulnerability to fraud, it must first have an understanding of the nature of theft and what strategies work best on what type of theft. The industry has been very active for many years in participating in, and some times leading the way with theft prevention initiatives. These have been broadly targeted, and include: Media releases promoting public awareness of theft prevention tips Car park rating schemes 1

2 Lobbying manufacturers to improve security Sponsoring youth programs, such as Handbrake Turn Sponsoring police operations such as the deployment of gotcha cars, lock it or lose it campaigns etc These type of strategies generally impact opportunistic theft, and as we have seen by NRMA s NSW claims costs, theft recovered repairable has remained relatively stable for the past five years. So, having been quite successful in maintaining opportunistic theft costs for many years, is there anything else the industry can do with opportunistic car theft? It is often put to me that insurers should do more to encourage the voluntary installation of immobilisers by providing discounts on premiums. However, many factors determine comprehensive car insurance premium, including the cost of collision repairs for a particular make and model, owner s driving record, the size of a car s engine, the age of the driver etc. Across the business, motor vehicle theft accounts for just about 13% of actual claims costs, so that s the general amount of premium paid for the theft risk. Obviously, some cars are at greater risk of being stolen than others, so in fact, insurers do give discounts for immobilisation and fitting other anti-theft devices but only when they are fitted to a make and model of vehicle that has a high premium loading for theft. Some examples are: Vehicle make/model Holden Commodore VN Holden Calais VN Toyota Lexcen ( VN) HSV VR and VS (series 1 only) Hyundai Excel X3 Security device 2-point Engine Immobiliser Ignition Lock Protector (Full Metal Jacket) 2-point Engine Immobiliser Ignition Lock Protector (Full Metal Jacket) 2-point Engine Immobiliser Ignition Lock Protector (Full Metal Jacket) 3-point Engine Immobiliser Vehicle Monitoring and Tracking device 2-point Engine Immobiliser (NSW/ACT only) These make and models of vehicle contribute about 14% to our total car theft claims costs, and when we discuss their theft frequency with police, we generally find the same situation - particularly with VN Commodores. So we are keen to have this part of the fleet immobilised, but with other makes and models, there is not a high enough premium for car theft in the first instance to be offering a discount. As more of these high risk vehicles are immobilised, it is possible we will see a shift to other makes and models. We would then, of course, examine the relevance of discounts with those vehicles. 2

3 Another way of encouraging the installation of immobilisers is to impose a theft excess for certain vehicles that are not immobilised. We are now examining high risk vehicles and will be looking to introduce targeted excessing in the new year. Eventually, immobilisation will reach critical mass, as has been the case in some overseas countries. Recently, the former head of Research & Development of the United State s largest general insurer, State Farm, told me that increasingly sophisticated security devices fitted to cars have virtually put the opportunist out of business in that country. The reduction in opportunistic theft should also have a positive effect on the incidence of non-genuine, or fraudulent theft claims. After all, the most common type of refused claim is the one where the insured has attempted to replicate the genuine opportunistic theft scenario. It is this type of theft report which is currently of most concern to the insurance industry, and in a practical sense, it really is the only industry that has a heavy commitment to eliminating this type of criminal activity. The estimation of fraudulent theft claims ranges from 3% to 15%. In the past ten years, there has been an increase in the prevalence of special claims or investigation units within insurance companies. NRMAI employs 80 personnel in its investigations department. But this privitisation of insurance investigation and increase in dedicated resources, does not appear to have encouraged people to not commit fraud. So why is this? Most insurers have a predominantly re-active response to fraud, rather than a preventative approach. They rely on either automated fraud profiling within their claim lodgment systems, or claims officers using fraud indicator sheets to identify suspicious claims and refer them for investigation on a case by case basis. While a necessary deterrent and an essential component of the total risk management framework, investigation is an expensive treatment option if it is the only fraud risk mitigation strategy an organisation has. Further, many insurance investigators find their job becoming increasingly difficult as their company looks for more ways to reduce customer handling time and in doing so, don t just reduce their administrative overheads, but also collect less information, or less leads. Less leads, less likelihood of refusing a claim, and no where near enough evidence to refer a matter to police for criminal prosecution. And there is little likelihood of police initiating an investigation into insurance fraud. Our investigations assistant manager tells me anecdotally, that in the last twelve months, police have come to us on about six occasions with a car theft report they believed to be non-genuine. So if we extrapolate that across the insurance industry for NSW, that would be about 12 reports 12 reports of stolen vehicles out of nearly 59,000 are nongenuine not likely. From the perpetrator s perspective, the only risk taken when staging the theft of your vehicle, is having a claim refused no criminal history, no gaol. But why would a police officer see that one recovered burnt out car is any different from another. As a general duties police officer, I recovered numerous stolen vehicles. Back then, I certainly couldn t tell you much about the condition they were recovered in, only that they appeared to have all their bits and pieces or they didn t, or they had been burnt out. But what do insurance companies do when they recover a stolen vehicle they make a detailed assessment of the condition of the car, the value of the car, the nature of stripping.and determine whether the 3

4 claim is likely to be fraudulent, whether it is the result of a professional strip or whether it s just one of many found abandoned in a popular dumping ground. A decision whether to repair the vehicle or write it off has to be made, hence a very thorough assessment of condition. The detailed analysis of car theft claims and assessing reports, coupled with an understanding of what the key motivators for car theft are, provides a fairly clear picture of the genuine theft landscape. Claims occurring outside that landscape soon become obvious. It is not uncommon to see a pattern of fraud and suspicious claims move throughout a community, a geographic location or an ethnic group. Like most methods of opportunistic car theft, knowledge of a fraud scam is spread by word of mouth. I speak to many police across the nation, mainly as the contact point for sponsorship provided by the NRMA group of companies. They rarely want to discuss fraud patterns, but we often raise it anyway. Recently, a police officer in a state where we have less coverage than NSW, called to ask if a stolen car was insured with us. The officer was surprised we could immediately advise it was not, without even looking at our records. It was explained that we look at every theft claim on a daily basis to identify the outliers, and a car of that make and model, stolen and recovered at those locations, would not be genuine. We then ran through a few fraud indicators with the officer, and they all came up positive. That matter was criminally investigated. The insurance industry needs to be more active in providing police with the unique knowledge we have about the business, and what it is that distinguishes the dishonest from the honest client. Car theft claims officers also need this level of knowledge. An understanding of genuine car theft, as well as the routine fraud awareness training given to most claims officers within the industry, provides a context for fraud. Not only is the claims officer more cautious with the non-genuine claimant, they are also better able to identify the genuine victim of car theft and provide the best customer service. Unlike most insurers, NRMA Insurance uses an intelligence based risk assessment approach to defining the car theft problem. Our detailed analysis of car theft claims has uncovered fraud trends not previously detected by using a traditional investigative approach. And it is unlikely that a traditional investigative approach will act as much of a deterrent with some of these scams. In more recent times, it is not actually fraud contributing to the alarming increases in theft claims cost, it is professional car theft. So what is meant by the term professional theft? A simplistic answer might be, re-birthing and major stripping. Or we can elaborate, and say it is carried out in an organised way, with a number of people involved. With the volume and value of cars now being stolen, and the detail in stripping or re-identifying cars, I would go on to say that professional car theft is a very sophisticated activity. It involves highly skilled trades people with intimate knowledge of the construction and markings of cars. These people have access to significant storage space, as well state of the art equipment and technology. Many have established a significant production, transport and retail distribution infra-structure for the illicit used car market. 4

5 Investigation of professional theft is, of course, a matter for law enforcement agencies. However, while police motor squad personnel and scientific examiners have enormous technical and investigative skill, it is not their job to know in detail the commercial operations of the motor trade industry that is exploited by the rebirther. Yet knowing both the commercial and criminal aspects of professional car theft can provide a better understanding of how the professional stolen vehicle operation might be dismantled. As with most organised crime, applying the criminal law alone will not close down a criminal enterprise. Insurers need to know enough about professional car theft to know how their own processes are exploited. They need to share that knowledge with police investigators, and together develop a range of options to close down the professional, using whatever legislation, or commercial intervention necessary. Detailed analysis of insurance data, which the ex-police on my team will tell you is far different from police holdings, provides greater insight into the illicit car re-cycling industry. It provides a unique perspective on professional car theft that can contribute to the development of operational strategies employed by police to investigate this well organised criminal activity. So what is the pay back for investing in such a detailed degree of car theft analysis? Well apart from generating more options for underwriting, claims management, public awareness campaigns and the like, we have also found that many people involved in professional car theft, are also involved in broader car crime effecting the industry. A number of matters we have assisted police with have not only resulted in previously outstanding stolen cars being returned to us, but also identified individuals who have been involved in numerous claims against NRMAI. Their involvement extends from being a party to many motor vehicle accidents, including driver, passenger, independent witness, or the third party. They have had theft claims, or have been the last person in charge of a stolen car where the claim has been refused. People involved in professional car theft know cars they know the industries that make cars, transport cars, sell cars, repair cars and insure cars. They know how to exploit those industries, and unless those industries know how they do that, they will remain vulnerable. Insurers need to examine their process and procedures to determine how they can more pro-actively disrupt professional activity. During 1998, we saw the proliferation of the major strip and buy back m.o. NRMA insurance commenced withdrawing those wrecks from general auction even before the implementation of the wrecks register. This had a dramatic effect on the number of major strips being recovered, going from per month to. That action, along with a major police investigation, contributed to a $10milion dollar reduction in our theft claims cost for financial year 99/00. Now, with major strips being a compulsory category on the wrecks register in NSW, this m.o. for re-birthing has decreased significantly. However, it has emerged in other states where the wrecks register legislation is still being developed. A variation using luxury vehicles and internal stripping has also emerged in NSW. As an industry, we have seen the value of removing major strip vehicles from general auction. In most states, the industry is supporting the development of 5

6 business rules for the various wrecks registers. At the same time, we need to be thinking about what we can do off our own bat - one solution is to have major strip vehicles sold only on contract, with compliance plates destroyed and the car s firewall returned for destruction. While there may not be a register of these destroyed compliance plates in states other than NSW, preventing a straight re-build makes life a little less easy for the would be buy-back operator. In NSW, in the last twelve months or so, we have started to see more expensive cars being targeted for internal stripping. Stripping cars of their more expensive trims, such as leather seats, momo steering wheels, mag wheels, doors or even the dash assembly, renders them an economic write off for many insurers. Buying these strips back at auction, while not delivering quite the profit of the major strip buy back, can still reap a substantial profit and avoids VIN cancellation. We are currently conducting a cost benefit analysis of increasing the repair cost before we declare a write off, so that these vehicles are repaired and returned to the owner, leaving the thief with the prospect of on-selling stolen property within the prestige vehicle market. The smaller market makes this a higher risk activity then rebuilding and re-selling the vehicle themselves. By conducting more thorough analysis of our theft claims, we also know a lot more about professional theft and obviously the insurance risk. We know: Much more about the cost of professional theft Which suburbs are targeted for professional theft The year, make model of cars likely to be targeted for re-birthing and for professional stripping The condition a stolen car is likely to be recovered in The location a car is likely to be recovered Armed with this information, the insurer can more pro-actively guard against the threat of professional car crime. They can: 1. Provide their clients with advice on avoiding purchasing a re-birthed car 2. Conduct targeted inspection of cars likely to be re-birthed prior to taking them on risk. This re-enforces the message buyer beware and also avoids: brand harm when vehicles are seized at a later date by police the risk of a fraudulent claim if the owner becomes aware it is stolen the car being re-stolen or fire bombed by original vendor if they become aware of a police investigation. We have seen all these risks realised in the past. 3. Include premium discounts for the installation of sophisticated anti-theft devices, such as satellite tracking, for vehicles at risk of being stolen and not recovered, particularly in high risk suburbs. 4. Keep adequate records to ensure your own prior write-offs are not re-insured without inspection. 5. Use all available information when taking on a risk, or processing a claim, for example IRS, and ensure all refused claim information is forwarded to the Insurance Reference Service. 6. Use knowledge of cost of professional car theft and fraud to conduct cost benefit analysis of collecting information against not collecting it. 6

7 7. Provide adequate training for assessors to determine whether a recovered car will be a buy-back and determine best option for adjustment. 8. While assessing collision claims, inspect all receipts for parts, and ensure new parts are fitted when quoted. Be aware of activity within the shop we are doing business with and report suspicious behaviour. 9. Maintain thorough and complete information concerning salvage sales. Salvage records can be a valuable information source for police 7

CAR ACCIDENTS FREQUENTLY ASKED INSURANCE QUESTIONS

CAR ACCIDENTS FREQUENTLY ASKED INSURANCE QUESTIONS FREQUENTLY ASKED INSURANCE QUESTIONS MAKE SURE YOU HAVE A COPY OF YOUR INSURANCE CONTRACT (THIS IS COMPRISED OF YOUR PRODUCT DISCLOSURE STATEMENT (PDS) AND YOUR CERTIFICATE OF INSURANCE). CAR ACCIDENTS

More information

the Ministry of Community Safety and Correctional Services

the Ministry of Community Safety and Correctional Services Message from the Ministry of Community Safety and Correctional Services The Ontario Association of Chiefs of Police (OACP) is conducting its first public education and awareness campaign on crime prevention.

More information

Motor Vehicle. Claim Report

Motor Vehicle. Claim Report Motor Vehicle Claim Report Please retain this page for your information IMPORTANT INFORMATION ABOUT YOUR CLAIM This form must be completed and signed by the person who was driving your vehicle, or the

More information

Motor Vehicle. Claim Report

Motor Vehicle. Claim Report Motor Vehicle Claim Report Please retain this page for your information IMPORTANT INFORMATION ABOUT YOUR CLAIM This form must be completed and signed by the person who was driving your vehicle, or the

More information

The state and challenges of insurance fraud

The state and challenges of insurance fraud Grand Hotel Union 14. maj 2013 The state and challenges of insurance fraud James E. Whitaker Agenda 1. About ACFE 2. Statistics for insurance fraud 3. Insurance fraud schemes 4. Case study 5. Fight against

More information

BUYING CAR INSURANCE: WHAT KIND OF CAR INSURANCE SHOULD I CONSIDER?

BUYING CAR INSURANCE: WHAT KIND OF CAR INSURANCE SHOULD I CONSIDER? BUYING CAR INSURANCE: WHAT KIND OF CAR INSURANCE SHOULD I CONSIDER? This fact sheet is for information only. It is recommended that you get legal advice about your situation. CASE STUDY Ted was desperate

More information

STEER CLEAR OF CAR CRIME. Security tips for motorists

STEER CLEAR OF CAR CRIME. Security tips for motorists STEER CLEAR OF CAR CRIME Security tips for motorists SECURITY TIPS FOR MOTORISTS British Crime Survey statistics for 2005/06 indicate that all vehicle thefts account for 16% of all crimes in England and

More information

Glossary of Vehicle Insurance Fraud Terms

Glossary of Vehicle Insurance Fraud Terms Glossary of Vehicle Insurance Fraud Terms Agent:A person or business that is empowered to act on behalf of others. Anti-Fraud Bureaus: Government operated agencies dedicated to detecting, investigating

More information

Please don t delay - report same day

Please don t delay - report same day How to make a claim How to make a claim Early reporting 1 Methods of reporting a claim 2 Policy covers Comprehensive cover 3 Non-comprehensive cover 3 Legal expenses 3 Broken windscreen or other glass

More information

Appendix A. CAR Special Investigative Units Standards

Appendix A. CAR Special Investigative Units Standards Appendix A CAR Special Investigative Units Standards The reduction of insurance fraud, by monitoring and coordinating the investigation of suspicious claims, is an important goal of Commonwealth Automobile

More information

Just Car Comprehensive Car Insurance Premium, Excesses & Claims Guide

Just Car Comprehensive Car Insurance Premium, Excesses & Claims Guide Just Car Insurance Agency Pty Ltd. ABN 41 050 238 563. GPO Box 4663, Melbourne, Victoria 3001. 601 St Kilda Road, Melbourne, Victoria 3004. telephone 13 13 26 facsimile 1300 325 813 www.justcarinsurance.com.au

More information

AUTO THEFT PREVENTION HANDBOOK ST. LOUIS COUNTY POLICE DEPARTMENT TABLE OF CONTENTS. Important Numbers 2. Auto Theft Statistics 3

AUTO THEFT PREVENTION HANDBOOK ST. LOUIS COUNTY POLICE DEPARTMENT TABLE OF CONTENTS. Important Numbers 2. Auto Theft Statistics 3 AUTO THEFT PREVENTION HANDBOOK TABLE OF CONTENTS Important Numbers 2 Auto Theft Statistics 3 Precautionary Measures 4 What Not to Do 5 6 Anti Theft Devices 7 8 Personal Safety Tips 9 Vehicle Purchases

More information

STEER STEER CLEAR CLEAR OF CAR CRIME OF CAR CRIME. Security tips for motorists

STEER STEER CLEAR CLEAR OF CAR CRIME OF CAR CRIME. Security tips for motorists STEER CLEAR OF CAR CRIME STEER CLEAR OF CAR CRIME Security tips for motorists CCL01 Published by the Home Office Communication Directorate, July 2001 Crown Copyright SECURITY TIPS FOR MOTORISTS Car crime

More information

DRIVING WITH CONFIDENCE

DRIVING WITH CONFIDENCE MAKING SENSE OF CAR INSURANCE 1 DRIVING WITH CONFIDENCE MAKING SENSE OF CAR INSURANCE 2007 1 MAKING SENSE OF CAR INSURANCE MAKING SENSE OF CAR INSURANCE 2 WHY IT IS IMPORTANT TO HAVE INSURANCE If you cause

More information

Car Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments

Car Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments Car Insurance Your guide to Premiums, Excesses, Discounts and Claim Payments Your guide to Premiums, Excesses, Discounts and Claim Payments The Premiums, Excesses, Discounts and Claim Payments Guide (Guide)

More information

Apia Motorcycle Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments

Apia Motorcycle Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments Apia Motorcycle Insurance Your guide to Premiums, Excesses, Discounts and Claim Payments Your guide to Premiums, Excesses, Discounts and Claim Payments The Premiums, Excesses, Discounts and Claim Payments

More information

GAUNTLET MOTOR CLAIM FREQUENTLY ASKED QUESTIONS INDEX

GAUNTLET MOTOR CLAIM FREQUENTLY ASKED QUESTIONS INDEX GAUNTLET MOTOR CLAIM FREQUENTLY ASKED QUESTIONS INDEX FIRST STEPS 1. When an accident happens involving one of my vehicles what should I do? 2. When should I contact Gauntlet? 3. Are photographs important?

More information

March 2013. Lifting the bonnet on car insurance - what are the real costs?

March 2013. Lifting the bonnet on car insurance - what are the real costs? March 2013 Lifting the bonnet on car insurance - what are the real costs? Lifting the bonnet on car insurance what are the real costs? Most UK motorists have an opinion on the cost of car insurance. Many

More information

You Deserve It! Auto insurance discounts from MetLife Auto & Home

You Deserve It! Auto insurance discounts from MetLife Auto & Home You Deserve It! Auto insurance discounts from MetLife Auto & Home You re already protected by some of the most valuable auto coverages available today like replacement cost for total losses and claim-free

More information

Motorcycle Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments

Motorcycle Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments Motorcycle Insurance Your guide to Premiums, Excesses, Discounts and Claim Payments Your guide to Premiums, Excesses, Discounts and Claim Payments The Premiums, Excesses, Discounts and Claim Payments Guide

More information

AAMI MOTORCYCLE INSURANCE PREMIUMS, EXCESSES, DISCOUNTS AND CLAIM PAYMENTS GUIDE

AAMI MOTORCYCLE INSURANCE PREMIUMS, EXCESSES, DISCOUNTS AND CLAIM PAYMENTS GUIDE AAMI MOTORCYCLE INSURANCE PREMIUMS, EXCESSES, DISCOUNTS AND CLAIM PAYMENTS GUIDE Your guide to Premiums, Excesses, Discounts and Claim Payments The Premiums, Excesses, Discounts and Claim Payments Guide

More information

VEHICLE INSURANCE FRAUD IN FLORIDA

VEHICLE INSURANCE FRAUD IN FLORIDA VEHICLE INSURANCE FRAUD IN FLORIDA Florida Auto Theft Intelligence Unit (FATIU) survey of law enforcement officers points out serious insurance fraud problem in Florida; pre-insurance inspection highlighted

More information

Motor Vehicle Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments

Motor Vehicle Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments Motor Vehicle Insurance Your guide to Premiums, Excesses, Discounts and Claim Payments Your guide to Premiums, Excesses, Discounts and Claim Payments This Premiums, Excesses, Discounts and Claim Payments

More information

See page 2 for. a quick summary. Motor Insurance. Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS)

See page 2 for. a quick summary. Motor Insurance. Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS) See page 2 for a quick summary. Motor Insurance Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS) This Product Disclosure Statement and Policy Booklet (PDS) was prepared on 16 March

More information

ADDITIONAL INFORMATION FOLLOWING PUBLIC HEARINGS

ADDITIONAL INFORMATION FOLLOWING PUBLIC HEARINGS 14 February 2005 Insurance Australia Group Limited ABN 60 090 739 923 388 George Street Sydney NSW 2000 Telephone 02 9292 9222 iaglimited.com.au Smash Repair and Insurance Inquiry Productivity Commission

More information

WHAT ATTORNEYS AND CLAIMS ADJUSTERS REALLY NEED TO KNOW ABOUT COLLISION INVESTIGATION 2 nd Edition

WHAT ATTORNEYS AND CLAIMS ADJUSTERS REALLY NEED TO KNOW ABOUT COLLISION INVESTIGATION 2 nd Edition WHAT ATTORNEYS AND CLAIMS ADJUSTERS REALLY NEED TO KNOW ABOUT COLLISION INVESTIGATION 2 nd Edition Robert E. Stearns, B.S., ACTAR #661 Kinetic Energy Press Rocklin, California Copyright 2007, All Rights

More information

All About Auto Insurance

All About Auto Insurance All About Auto Insurance The legal responsibility involved when you are in a car accident is extraordinary. Basically, if you hurt someone else while driving, there s no limit to the amount he or she can

More information

BINGLE COMPREHENSIVE CAR INSURANCE PREMIUM, EXCESSES & CLAIMS GUIDE

BINGLE COMPREHENSIVE CAR INSURANCE PREMIUM, EXCESSES & CLAIMS GUIDE The purpose of this Bingle Comprehensive Car Insurance Premium, Excesses & Claims Guide (Guide) is to provide you with further information about the excesses that may apply to the Bingle Comprehensive

More information

Insuring. vehicle. your. A guide to the principles of motor vehicle insurance to help you choose the cover you need.

Insuring. vehicle. your. A guide to the principles of motor vehicle insurance to help you choose the cover you need. Insuring your vehicle A guide to the principles of motor vehicle insurance to help you choose the cover you need. Motor vehicle insurance the facts There are three types of general insurance that cover

More information

Car Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments

Car Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments Car Insurance Your guide to Premiums, Excesses, Discounts and Claim Payments Your guide to Premiums, Excesses, Discounts and Claim Payments The Premiums, Excesses, Discounts and Claim Payments Guide (Guide)

More information

SENIORS ONLINE SECURITY

SENIORS ONLINE SECURITY SENIORS ONLINE SECURITY Seniors Online Security Five Distinct Areas Computer security Identity crime Social networking Fraudulent emails Internet banking 1 Computer security 2 There are several ways that

More information

Insurance Bureau of Canada

Insurance Bureau of Canada Bureau of Canada Outsmarting fraudsters with fraud analytics Overview The need The insurance industry is constrained by the manual and ad hoc approach to detecting and investigating potential fraud. The

More information

Internet Insurance Fraud Rings

Internet Insurance Fraud Rings Page 1 of 5 Date: Regarding: Internet Insurance Fraud Rings - Florida 2010 For Dissemination to Member Company SIUs and Law Enforcement Prepared By: Kathy Novak, Field Information Analyst Internet Insurance

More information

InsureMyRide motorbike insurance

InsureMyRide motorbike insurance InsureMyRide motorbike insurance Premiums, excesses, discounts and claim payments guide Your Guide to Premiums, Excesses, Discounts and Claim Payments This InsureMyRide Bike Insurance Premiums, Excesses,

More information

AAMI THIRD PARTY PROPERTY DAMAGE MOTORCYCLE INSURANCE PREMIUM, EXCESSES & CLAIMS GUIDE

AAMI THIRD PARTY PROPERTY DAMAGE MOTORCYCLE INSURANCE PREMIUM, EXCESSES & CLAIMS GUIDE AAMI THIRD PARTY PROPERTY DAMAGE MOTORCYCLE INSURANCE PREMIUM, EXCESSES & CLAIMS GUIDE This AAMI Third Party Property Damage Motorcycle Insurance Premium, Excesses & Claims Guide (Guide) is designed to

More information

AAMI COMPREHENSIVE CAR INSURANCE - PREMIUM, EXCESSES & CLAIMS GUIDE

AAMI COMPREHENSIVE CAR INSURANCE - PREMIUM, EXCESSES & CLAIMS GUIDE AAMI COMPREHENSIVE CAR INSURANCE - PREMIUM, EXCESSES & CLAIMS GUIDE Your Guide to Premium, Excess, Discounts and Claim Payments This AAMI Comprehensive Car Insurance Premium, Excesses & Claims Guide (Guide)

More information

Boat Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments

Boat Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments Boat Insurance Your guide to Premiums, Excesses, Discounts and Claim Payments Your guide to Premiums, Excesses, Discounts and Claim Payments The Premiums, Excesses, Discounts and Claim Payments Guide (PED

More information

CAR INSURANCE MADE SIMPLE

CAR INSURANCE MADE SIMPLE CAR INSURANCE MADE SIMPLE Working with the profession to simplify the language of insurance WHAT IS CAR INSURANCE? Car insurance, also called motor insurance, protects you if you are involved in a collision

More information

Car Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments

Car Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments Car Insurance Your guide to Premiums, Excesses, Discounts and Claim Payments Your guide to Premiums, Excesses, Discounts and Claim Payments The Premiums, Excesses, Discounts and Claim Payments Guide (PED

More information

Motor Vehicle Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments

Motor Vehicle Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments Motor Vehicle Insurance Your guide to Premiums, Excesses, Discounts and Claim Payments Your guide to Premiums, Excesses, Discounts and Claim Payments The purpose of this guide is to provide further detail

More information

Deception scams drive increase in financial fraud

Deception scams drive increase in financial fraud ADDRESS 2 Thomas More Square London E1W 1YN WEBSITE www.financialfraudaction.org.uk DIRECT LINE 020 3217 8436 NEWS RELEASE EMAIL press@ukcards-ffauk.org.uk Deception scams drive increase in financial fraud

More information

STEER CLEAR OF PLANT THEFT. Security advice for manufacturers, owners, hirers and users

STEER CLEAR OF PLANT THEFT. Security advice for manufacturers, owners, hirers and users STEER CLEAR OF PLANT THEFT Security advice for manufacturers, owners, hirers and users CONTACTS CONSTRUCTION EQUIPMENT ASSOCIATION (CEA) for information about the Construction Equipment Security and Registration

More information

AAMI COMPREHENSIVE CAR INSURANCE PREMIUM, EXCESSES & CLAIMS GUIDE

AAMI COMPREHENSIVE CAR INSURANCE PREMIUM, EXCESSES & CLAIMS GUIDE AAMI COMPREHENSIVE CAR INSURANCE PREMIUM, EXCESSES & CLAIMS GUIDE Your Guide to Premiums, Excesses, Discounts and Claim Payments This AAMI Comprehensive Car Insurance Premium, Excesses & Claims Guide (Guide)

More information

The right cover for your individual circumstances

The right cover for your individual circumstances The right cover for your individual circumstances It is not always easy to decide which options you need to insure your vehicle and yourself properly. This guide can help you: you can use it to check at

More information

AAMI COMPREHENSIVE MOTORCYCLE INSURANCE PREMIUM, EXCESSES & CLAIMS GUIDE

AAMI COMPREHENSIVE MOTORCYCLE INSURANCE PREMIUM, EXCESSES & CLAIMS GUIDE AAMI COMPREHENSIVE MOTORCYCLE INSURANCE PREMIUM, EXCESSES & CLAIMS GUIDE This AAMI Comprehensive Motorcycle Insurance Premium, Excesses & Claims Guide (Guide) is designed to provide you with additional

More information

Car Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments

Car Insurance. Your guide to Premiums, Excesses, Discounts and Claim Payments Car Insurance Your guide to Premiums, Excesses, Discounts and Claim Payments Your guide to Premiums, Excesses, Discounts and Claim Payments The Premiums, Excesses, Discounts and Claim Payments Guide (PED

More information

Just Car Third Party Property Damage Car Insurance Premium, Excesses & Claims Guide

Just Car Third Party Property Damage Car Insurance Premium, Excesses & Claims Guide Just Car Insurance Agency Pty Ltd. ABN 41 050 238 563. GPO Box 4663, Melbourne, Victoria 3001. 601 St Kilda Road, Melbourne, Victoria 3004. telephone 13 13 26 facsimile 1300 325 813 www.justcarinsurance.com.au

More information

Comprehensive Motor Vehicle Insurance

Comprehensive Motor Vehicle Insurance Comprehensive Motor Vehicle Insurance Premium, Excess and Claims Guide Preparation date: 1 March 2014 toyotainsurance.com.au Contents Introduction 1 How we calculate your premium 2 Pricing factors 2 Changes

More information

Essentials by AAI Premiums, Excesses, Discounts and Claim Payments Guide

Essentials by AAI Premiums, Excesses, Discounts and Claim Payments Guide Essentials by AAI Premiums, Excesses, Discounts and Claim Payments Guide Your guide to Premiums, Excesses, Discounts and Claim Payments The Premiums, Excesses, Discounts and Claim Payments Guide (PED Guide)

More information

Thatcham Research The Insurers Automotive Research Centre

Thatcham Research The Insurers Automotive Research Centre Thatcham Research The Insurers Automotive Research Centre 15 th October 2014 Mike Briggs- Vehicle Crime Research Manager Overview of Thatcham The Motor Insurance Research Centre Owned by the major UK Motor

More information

I know what is identity theft but how do I know if mine has been stolen?

I know what is identity theft but how do I know if mine has been stolen? What is identity theft? You might hear stories on the news about stolen identities, but what is identity theft? When someone uses the personal information that identifies you, like your name, credit card

More information

See page 2 for. a quick summary. Motor Insurance. Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS)

See page 2 for. a quick summary. Motor Insurance. Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS) See page 2 for a quick summary. Motor Insurance Cars & Motorcycles Product Disclosure Statement and Policy Booklet (PDS) This Product Disclosure Statement and Policy Booklet (PDS) was prepared on 16 March

More information

VEHICLE WRITE-OFFS MADE SIMPLE

VEHICLE WRITE-OFFS MADE SIMPLE VEHICLE WRITE-OFFS MADE SIMPLE Working with the profession to simplify the language of insurance DEALING WITH A WRITE-OFF OR TOTAL LOSS If you are involved in an accident and your car is damaged, provided

More information

Bingle Comprehensive Car Insurance Premium, Excesses & Claims Guide

Bingle Comprehensive Car Insurance Premium, Excesses & Claims Guide The purpose of this Bingle Comprehensive Car Insurance (Guide) is to provide you with further information about the excesses that may apply to the Bingle Comprehensive Car Insurance Policy (Policy), as

More information

Reduce your Risk of Credit Card & Identity Fraud

Reduce your Risk of Credit Card & Identity Fraud Reduce your Risk of Credit Card & Identity Fraud This is the ITSecurityExpert s guide for reducing personal risk of Credit Card Fraud and Identity Theft. 20 Tips for Reducing the Risk 1. Invest in a decent

More information

DAWES MOTOR INSURANCE MOTOR VEHICLE CLAIM FORM IMPORTANT NOTICES

DAWES MOTOR INSURANCE MOTOR VEHICLE CLAIM FORM IMPORTANT NOTICES DAWES MOTOR INSURANCE MOTOR VEHICLE CLAIM FORM PO Box 2717 Taren Point NSW 2229 Telephone: 1300 188 299 Facsimile: 1300 662 215 Email: claims@dawes.com.au www.dawes.com.au Before completing this claim

More information

Suncorp Boat Insurance. Your Guide to Premiums, Excesses, Discounts and Claim Payments

Suncorp Boat Insurance. Your Guide to Premiums, Excesses, Discounts and Claim Payments Suncorp Boat Insurance Your Guide to Premiums, Excesses, Discounts and Claim Payments Your Guide to Premiums, Excesses, Discounts and Claim Payments The purpose of this guide is to provide further detail

More information

Aviva Motor Policy Summary and Important Information

Aviva Motor Policy Summary and Important Information Aviva Motor Policy Summary and Important Information This is a summary of the policy and does not contain the full terms and conditions of the cover which can be found in the policy documentation. It is

More information

Car Insurance Product Disclosure Statement (PDS) and Financial Services Guide (FSG) Issued by:

Car Insurance Product Disclosure Statement (PDS) and Financial Services Guide (FSG) Issued by: CommInsure Car Insurance Product Disclosure Statement (PDS) and Financial Services Guide (FSG) Issued by: Commonwealth Insurance Limited ABN 96 067 524 216 AFSL 235030 (CIL) trading as CommInsure 14 March

More information

Car Insurance Product Disclosure Statement (PDS) and Financial Services Guide (FSG) Issued by:

Car Insurance Product Disclosure Statement (PDS) and Financial Services Guide (FSG) Issued by: CommInsure Car Insurance Product Disclosure Statement (PDS) and Financial Services Guide (FSG) Issued by: Commonwealth Insurance Limited ABN 96 067 524 216 AFSL 235030 (CIL) trading as CommInsure 14 March

More information

Motorcycle Policy Summary and Important Information

Motorcycle Policy Summary and Important Information Motorcycle Policy Summary and Important Information This is a summary of the policy and does not contain the full terms and conditions of the cover, which can be found in the policy documentation. It is

More information

CCMTA Model for Flood Damaged Vehicles

CCMTA Model for Flood Damaged Vehicles CCMTA Model for Flood Damaged Vehicles Version 4.0 May 16, 2007 Table of Contents 1 Introduction...3 2 Problem Statement...3 3 Project Group...3 4 Vehicle Status...3 5 Proposed Status for Flood Vehicles...4

More information

Just Car Third Party Property Damage Car Insurance Premium, Excesses & Claims Guide

Just Car Third Party Property Damage Car Insurance Premium, Excesses & Claims Guide AAI Limited ABN 48 005 297 807 AFSL 230859 trading as Just Car Insurance. GPO Box 4663, Melbourne, Victoria, 3001. Call 13 13 26 Fax 1300 325 813 www.justcarinsurance.com.au Just Car Third Party Property

More information

Motor Fleet. Policy Summary. coveainsurance.co.uk. Registration and Regulatory Information

Motor Fleet. Policy Summary. coveainsurance.co.uk. Registration and Regulatory Information Motor Fleet Policy Summary Motor Fleet insurance is for companies, sole traders or partnerships operating a fleet of 3 to 25 vehicles comprising of cars and commercial vehicles used for the business of

More information

Motor Fleet Insurance

Motor Fleet Insurance Motor Fleet Insurance Summary of Cover A commercial motor insurance package available for Partnerships or Companies who require more than four vehicles to be insured under the one Policy. Why choose the

More information

AUTO INSURANCE OUR MISSION IS YOU. AUTOMOBILE INSURANCE. www.afi.org

AUTO INSURANCE OUR MISSION IS YOU. AUTOMOBILE INSURANCE. www.afi.org AUTO INSURANCE OUR MISSION IS YOU. AUTOMOBILE INSURANCE www.afi.org Our Mission Like those who serve our nation, AFI is dedicated to delivering protection and peace of mind. Our unwavering commitment to

More information

The Seven Deadly Sins Of Car Buying That Could Cost You Dearly, And How To Avoid Them

The Seven Deadly Sins Of Car Buying That Could Cost You Dearly, And How To Avoid Them The Seven Deadly Sins Of Car Buying That Could Cost You Dearly, And How To Avoid Them The Car Business 101... 2 Sin #1: Shopping Based On Monthly Payment Instead Of Price... 3 Sin #2: Putting Money Down

More information

FLIP IDENTITY THEFT. (Financial Literacy in Practice) February 2015 OVERVIEW TEACHER NOTES TEACHER NOTES

FLIP IDENTITY THEFT. (Financial Literacy in Practice) February 2015 OVERVIEW TEACHER NOTES TEACHER NOTES FLIP (Financial Literacy in Practice) February 2015 IDENTITY THEFT OVERVIEW This resource complements the material in Operation Financial Literacy. It has been written to address current issues which specifically

More information

Insurance. for your small. business

Insurance. for your small. business Insurance for your small business @BritishInsurers As an employer, you are legally required to have Employers Liability Insurance. If you use motor vehicles for your business, you are legally required

More information

insurance policy I m in the driver s seat!

insurance policy I m in the driver s seat! My first car insurance policy I m in the driver s seat! Car insurance is mandatory! Mandatory Car insurance primarily covers damage you could cause to others. It s called civil liability. Do you own a

More information

Identity Theft and Strategies for Crime Prevention

Identity Theft and Strategies for Crime Prevention Identity Theft and Strategies for Crime Prevention National Crime Prevention Council 2005 Objectives What is identity theft? Why worry about it? How does it happen? Why has identity theft emerged? What

More information

Motor Vehicle Insurance. Your Guide to Premiums, Excesses, Discounts and Claim Payments

Motor Vehicle Insurance. Your Guide to Premiums, Excesses, Discounts and Claim Payments Motor Vehicle Insurance Your Guide to Premiums, Excesses, Discounts and Claim Payments Your Guide to Premiums, Excesses, Discounts and Claim Payments This Premiums, Excesses, Discounts and Claim Payments

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions Important Numbers Claims and Accident Helpline 0330 100 3123 (24 hours) Glass Helpline 0844 248 7065 (24 hours) Policy Changes 0330 100 3161 Quotes and Renewals 0800 980 1693

More information

A. Introduction. B. Legislation and Regulations

A. Introduction. B. Legislation and Regulations Underwriting Rules A. Introduction All insurers that are licensed to write automobile insurance in Ontario are required to make a filing in respect of their underwriting rules with the (FSCO). The Filing

More information

This section applies to you if the Accident was not your fault and you have been provided with a replacement vehicle.

This section applies to you if the Accident was not your fault and you have been provided with a replacement vehicle. PAA Scheme - Terms & Conditions Accident Not Your Fault? In the unfortunate event of you having an accident that was not your fault, we ll get your vehicle recovered from the accident scene (if it s not

More information

Private Car Insurance

Private Car Insurance Private Car Insurance Policy Document Emergency Helpline: We are here to help you 24 hours a day, 365 days a year We are committed to providing our customers with an exceptional level of service, especially

More information

Plastic Cards: A Guide to Consumer Protection in the UK

Plastic Cards: A Guide to Consumer Protection in the UK Plastic Cards: A Guide to Consumer Protection in the UK One of the key benefits of using a UK-issued credit, debit or pre-paid card, is that your transactions can benefit from consumer protection that

More information

SO YOU OWN A CLASSIC CAR. Do you really?

SO YOU OWN A CLASSIC CAR. Do you really? SO YOU OWN A CLASSIC CAR. Do you really? During the sixties & seventies vehicle thefts were at an all-time high. The Metropolitan police were so concerned they had a dedicated Stolen Vehicle Squad. At

More information

Amotor vehicle accident results in two separate and distinct claims the bodily injury

Amotor vehicle accident results in two separate and distinct claims the bodily injury Wayne Howell, PLLC Basic Property Damage Information Amotor vehicle accident results in two separate and distinct claims the bodily injury claim, for which you generally engage an attorney, and the property

More information

Guidelines on how you can register kit cars and rebuilt or radically altered vehicles

Guidelines on how you can register kit cars and rebuilt or radically altered vehicles INF26 Guidelines on how you can register kit cars and rebuilt or radically altered vehicles For more information go to www.direct.gov.uk/vehiclereg 10/10 Contents 1. Introduction 3 n Vehicle Identity Check

More information

Territory Car Insurance

Territory Car Insurance Territory Car Insurance Territory Car Insurance Premium, Excess, Discount and Options Guide (PED) Current as at 16 August 2015 Important qualification The information in this document is current as at

More information

NRMA Motor Insurance Premium, Excess, Discounts & Helpline Benefits NSW, QLD, ACT & TAS

NRMA Motor Insurance Premium, Excess, Discounts & Helpline Benefits NSW, QLD, ACT & TAS 1 NRMA Insurance Premium, Excess, Discounts & Helpline Benefits NSW, QLD, ACT & TAS This NRMA Insurance Premium, Excess and Discounts Guide should be read with the NRMA Insurance Product Disclosure Statement

More information

DATA BREACH COVERAGE

DATA BREACH COVERAGE THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ THIS CAREFULLY. DATA BREACH COVERAGE SCHEDULE OF COVERAGE LIMITS Coverage Limits of Insurance Data Breach Coverage $50,000 Legal Expense Coverage $5,000

More information

Chauffeur Insurance. Staveley Head Limited is authorised and regulated by the Financial Conduct Authority.

Chauffeur Insurance. Staveley Head Limited is authorised and regulated by the Financial Conduct Authority. Chauffeur Insurance UNDERWRITTEN BY This is a summary of your policy and does not contain the full terms and conditions of your insurance policy. The full terms and conditions can be found in your insurance

More information

AAMI COMPREHENSIVE CAR INSURANCE PREMIUMS, EXCESSES, DISCOUNTS AND CLAIM PAYMENTS GUIDE

AAMI COMPREHENSIVE CAR INSURANCE PREMIUMS, EXCESSES, DISCOUNTS AND CLAIM PAYMENTS GUIDE AAMI COMPREHENSIVE CAR INSURANCE PREMIUMS, EXCESSES, DISCOUNTS AND CLAIM PAYMENTS GUIDE Your guide to Premiums, Excesses, Discounts and Claim Payments The Premiums, Excesses, Discounts and Claim Payments

More information

MOTOR TRADE CLAIM FORM

MOTOR TRADE CLAIM FORM Insurance Company Limited MOTOR TRADE CLAIM FORM First Response Claims Line 0845 373 1300 Fax 020 7068 7740 Email claims@tradex.com www.tradex.com Policyholder s Name Company Name Policy No. (cover note

More information

YOUTH LEGAL CENTRE. Victims compensation. 1 Introduction. 2 Eligibility

YOUTH LEGAL CENTRE. Victims compensation. 1 Introduction. 2 Eligibility YOUTH LEGAL CENTRE Victims compensation 1 Introduction The New South Wales victims compensation scheme allows victims of violent crime to receive: counselling financial compensation injuries suffered payment

More information

Community Underwriting Motor Claim Form

Community Underwriting Motor Claim Form Community Underwriting Motor Claim Form About the Insurer Calliden Insurance Limited (Calliden) (ABN 47 004 125 268), is a public company incorporated in Australia. It is authorised under the Australian

More information

motor vehicle insurance for privately owned non-commercial vehicles motor vehicle theft claim report Insurer CGU Insurance Limited ABN 27 004 478 371

motor vehicle insurance for privately owned non-commercial vehicles motor vehicle theft claim report Insurer CGU Insurance Limited ABN 27 004 478 371 motor vehicle insurance for privately owned non-commercial vehicles motor vehicle theft claim report Insurer CGU Insurance Limited ABN 27 004 478 371 CGU Insurance Limited ABN 27 004 478 371 Please retain

More information

American Express. Business Credit Card Conditions

American Express. Business Credit Card Conditions American Express Business Credit Card Conditions Effective 1st June 2006 Postal Address American Express Australia Limited Cardmember Services GPO Box 1582 Sydney NSW 2001 Lost or Stolen Cards In Australia

More information

Optima Car Insurance. Policy Summary

Optima Car Insurance. Policy Summary Optima Car Insurance Policy Summary This document is a guide to the cover we provide. It is only a summary and does not contain the full terms and conditions of the contract. For full details of your cover,

More information

Civil Justice Council response to Insurance Task Force interim report. May 2015

Civil Justice Council response to Insurance Task Force interim report. May 2015 Civil Justice Council response to Insurance Task Force interim report May 2015 The CJC welcomes an initiative to combat insurance fraud, which is not always easy to detect, but is a crime, and does lead

More information

Optima Plus Car Insurance

Optima Plus Car Insurance Optima Plus Car Insurance Policy Summary This document is a guide to the cover we provide. It is only a summary and does not contain the full terms and conditions of the contract. For full details of your

More information

Motor Vehicle Insurance

Motor Vehicle Insurance Motor Vehicle Insurance Your Guide to Premium, Excesses, Discounts and Claim Payments all states except Victoria The insurer is GIO General Limited ABN 22 002 861 583 AFSL 229873. This product is distributed

More information

Damage Assessment Criteria for the Classification of Statutory Write-Offs

Damage Assessment Criteria for the Classification of Statutory Write-Offs Damage Assessment Criteria for the Classification of Statutory Write-Offs The NMVTRC is an initiative of all Australian Governments and the Insurance Industry Austroads is the association of Australian

More information

Tractor and Agricultural Vehicle Theft and Security

Tractor and Agricultural Vehicle Theft and Security Tractor and Agricultural Vehicle Theft and Security At NFU Mutual, we understand the needs of your business. If your tractor is stolen, we provide quality cover you can count on to get you up and running

More information

7 Keys to Your Best Security System

7 Keys to Your Best Security System 7 Keys to Your Best Security System A security manager from a large solar farm construction and operations company shared a devastating experience that occurred on one of their solar farms. A thief entered

More information

Looking after YOU. Motor vehicle insurance

Looking after YOU. Motor vehicle insurance Looking after YOU We provide more than 3.8 million Australians with peace of mind by offering motor, home, health and compulsory third party insurance. Motor vehicle insurance Our motor vehicle insurance

More information

Credit Cards. The Language of Credit. Student Loans. Installment Loans 12/17/2015. Quick Response. Unit 4 - Good Debt, Bad Debt: Using Credit Wisely

Credit Cards. The Language of Credit. Student Loans. Installment Loans 12/17/2015. Quick Response. Unit 4 - Good Debt, Bad Debt: Using Credit Wisely Quick Response Explain how you think credit cards work. How much do you have to pay every month? What happens if you pay late? What kinds of fees are involved? Unit 4 - Good Debt, Bad Debt: Using Credit

More information