A Guide to Guest Services at the Residence Halls

Transcription

1 guest services A Guide to Guest Services at the Residence Halls Conference Services 2601 Warring Street, # 2288 Berkeley, CA Phone: (510) Fax: (510) meethere@berkeley.edu

2 Desk Services Telephone Services The residence halls unit office staff will assist you with lost keys, lockouts, transportation schedules, maps, directions, and advice on local attractions. If you need assistance when the unit office is closed, please call the main office phone number and your call will be forwarded to the Conference Clerk on duty. You may receive telephone messages at the unit office. Any messages you receive will be posted on the message board in the lobby of the unit office. Please check the board frequently if you are expecting messages.telephone service includes free campus and local calls. Calls outside the local radius (12 miles) and long distance calls must be charged to calling cards or major credit cards.telephone dialing instructions are provided in each room and are available at the unit office. Center does not accept insurance or bill individuals for services rendered. Please note that the Tang Center does not treat anyone under the age of 18 years old. Immediate, life threatening emergency medical care is available 24 hours a day at Alta Bates Medical Center located approximately 1.5 miles from the University. Life threatening emergencies for those under the age of 18 may be obtained at Children s Hospital and Medical Center located approximately 2.3 miles from the University. About the Campus T Resources Mail Services Vending Machines Place outgoing mail in the U.S. Mail slot located at the unit office. If you receive mail while you are attending a conference, a notice will be posted for you on the message board. Please have correspondence addressed to the location indicated in your check-in materials.to ensure prompt delivery of incoming mail, the name of your conference group should be clearly marked on the front of the envelope or package. The locations of soft drink, candy, and ice machines are posted in main entrance to your building. he central University campus occupies over 175 acres from the heart of Berkeley to the hills on the eastern border of the city. With approximately 33,000 students and 15,000 faculty and staff, the University is like a city within the City of Berkeley. Laundry The campus is as beautiful as it is diverse. Its eclectic architecture and carefully landscaped lawns and gardens make it an ideal place to visit. Widely recognized for academic achievements in teaching and research, UC Berkeley offers 25 libraries for studying or browsing. Other special attractions include the 23-acre Botanical Gardens, the Lawrence Hall of Science, the University Art Museum and SatherTower (the campanile) with its collection of carillon bells. We hope that you will take time during your visit to explore the campus and the many sights in Berkeley and the Bay Area. Housekeeping services vary according to the program that your conference organizer has arranged.with standard service, beds are made prior to arrival, linens are changed weekly and the beds are remade at that time. Fresh towels are provided every other day. Ice buckets and cups are also provided at the front desk. Limited housekeeping services may be provided for some student groups, if requested by the organizer. Laundry rooms equipped with coin-operated washers and dryers are located in most residence halls.the locations of the laundry rooms are posted in the lobby near the main entrance to each building. Housekeeping Services Dining All of our dining facilities are green and organic-certified, offering hot entreés (including vegetarian and vegan options), a 100% organic salad bar, vegetables, soup, beverages, and desserts. Service is cafeteria-style, so you may select any items you like and return for additional servings. If meals have been prearranged by your conference organizer, you will receive your meal card at check-in. Meal cards must be presented to the checker at each meal. Lost meal cards may be replaced at the unit office. Parking Call 911from any campus phone to report a life threatening medical emergency and Berkeley Paramedics will respond. For medical advice and assistance in determining where to obtain medical care, the following numbers may be used to assist you: Arrangements for parking are made in advance by your conference organizer. Daily permits are also available from the dispensing machines in the parking lots. For directions to the appropriate parking area, contact the unit office. EMERGENCY ASSISTA NCE Emergency (Campus Police, Fire, Medical) Recreation Enjoy tennis, racquetball, handball, squash, weight training, swimming, running, softball, and volleyball at one of the campus recreation facilities. Flyers posted in your hall describe the facilities and hours of operation, including the Strawberry Canyon Recreational Area, the Recreational Sports Facility (RSF), and the Golden Bear Recreation Center. Group arrangements to use these facilities may be made in advance by your conference organizer or you may use them by paying a daily entry fee. Contact each facility for rate information (refer to the telephone numbers listed under Resources). Checkout To check out, please return your room key to the unit office. Upon your departure, we begin preparing your room for our next guests. Consequently, if your key is not turned in by the scheduled check-out time for your group, you may be charged a $50.00 ($75.00 for suites) key replacement/lock repinning fee. Medical Services Medical care for those 18 years or older may be obtained on a fee for service basis on weekdays from 8:00 am to 5:00 pm from the University Health Service located at the Tang Center.The Tang When you place a call from your room or from any campus telephone to another campus phone number, just drop the first two numbers and dial the last five digits of the number.to obtain an outside line, all calls must be preceded by dialing 9. The five digit resource numbers listed below are campus phone numbers. Should you wish to dial these numbers from a non-campus telephone, please dial 64 and then the five digits listed below: 911 HEALTH A ND SAFETY ASSISTANCE Tang Center! 2222 Bancroft Way Nurse Advice Line: Weekdays, 8:00 am 5:00 pm (Closed on weekends and University Holidays) Children s Hospital nd Street, Oakland Hospital Main Line: Emergencies: Alta Bates Hospital 2450 Ashby Avenue, Berkeley Hospital Main Line: Medical Advice (weekdays 9:00 am 5:00 pm) University Police (non-emergency) Berkeley City Police (non-emergency) University Police Lost and Found University Night Escort Service 2-WALK/(2-9255) CA MPUS OFFICES Campus Directory Conference Services Office (weekdays 8:00 am 5:00 pm) Visitor Services UNIVERSITY RESIDENCE HA LL U NIT OFFICES Unit 1 Unit 2 Unit 3 Foothill Clark Kerr Campus RECREATION FACILITIES Golden Bear Recreation Center Recreational Sports Facility (RSF) Strawberry Canyon Recreational Area Residential and Student Service Programs

3 Desk Services Telephone Services The residence halls unit office staff will assist you with lost keys, lockouts, transportation schedules, maps, directions, and advice on local attractions. If you need assistance when the unit office is closed, please call the main office phone number and your call will be forwarded to the Conference Clerk on duty. You may receive telephone messages at the unit office. Any messages you receive will be posted on the message board in the lobby of the unit office. Please check the board frequently if you are expecting messages.telephone service includes free campus and local calls. Calls outside the local radius (12 miles) and long distance calls must be charged to calling cards or major credit cards.telephone dialing instructions are provided in each room and are available at the unit office. Center does not accept insurance or bill individuals for services rendered. Please note that the Tang Center does not treat anyone under the age of 18 years old. Immediate, life threatening emergency medical care is available 24 hours a day at Alta Bates Medical Center located approximately 1.5 miles from the University. Life threatening emergencies for those under the age of 18 may be obtained at Children s Hospital and Medical Center located approximately 2.3 miles from the University. About the Campus T Resources Mail Services Vending Machines Place outgoing mail in the U.S. Mail slot located at the unit office. If you receive mail while you are attending a conference, a notice will be posted for you on the message board. Please have correspondence addressed to the location indicated in your check-in materials.to ensure prompt delivery of incoming mail, the name of your conference group should be clearly marked on the front of the envelope or package. The locations of soft drink, candy, and ice machines are posted in main entrance to your building. he central University campus occupies over 175 acres from the heart of Berkeley to the hills on the eastern border of the city. With approximately 33,000 students and 15,000 faculty and staff, the University is like a city within the City of Berkeley. Laundry The campus is as beautiful as it is diverse. Its eclectic architecture and carefully landscaped lawns and gardens make it an ideal place to visit. Widely recognized for academic achievements in teaching and research, UC Berkeley offers 25 libraries for studying or browsing. Other special attractions include the 23-acre Botanical Gardens, the Lawrence Hall of Science, the University Art Museum and SatherTower (the campanile) with its collection of carillon bells. We hope that you will take time during your visit to explore the campus and the many sights in Berkeley and the Bay Area. Housekeeping services vary according to the program that your conference organizer has arranged.with standard service, beds are made prior to arrival, linens are changed weekly and the beds are remade at that time. Fresh towels are provided every other day. Ice buckets and cups are also provided at the front desk. Limited housekeeping services may be provided for some student groups, if requested by the organizer. Laundry rooms equipped with coin-operated washers and dryers are located in most residence halls.the locations of the laundry rooms are posted in the lobby near the main entrance to each building. Housekeeping Services Dining All of our dining facilities are green and organic-certified, offering hot entreés (including vegetarian and vegan options), a 100% organic salad bar, vegetables, soup, beverages, and desserts. Service is cafeteria-style, so you may select any items you like and return for additional servings. If meals have been prearranged by your conference organizer, you will receive your meal card at check-in. Meal cards must be presented to the checker at each meal. Lost meal cards may be replaced at the unit office. Parking Call 911from any campus phone to report a life threatening medical emergency and Berkeley Paramedics will respond. For medical advice and assistance in determining where to obtain medical care, the following numbers may be used to assist you: Arrangements for parking are made in advance by your conference organizer. Daily permits are also available from the dispensing machines in the parking lots. For directions to the appropriate parking area, contact the unit office. EMERGENCY ASSISTA NCE Emergency (Campus Police, Fire, Medical) Recreation Enjoy tennis, racquetball, handball, squash, weight training, swimming, running, softball, and volleyball at one of the campus recreation facilities. Flyers posted in your hall describe the facilities and hours of operation, including the Strawberry Canyon Recreational Area, the Recreational Sports Facility (RSF), and the Golden Bear Recreation Center. Group arrangements to use these facilities may be made in advance by your conference organizer or you may use them by paying a daily entry fee. Contact each facility for rate information (refer to the telephone numbers listed under Resources). Checkout To check out, please return your room key to the unit office. Upon your departure, we begin preparing your room for our next guests. Consequently, if your key is not turned in by the scheduled check-out time for your group, you may be charged a $50.00 ($75.00 for suites) key replacement/lock repinning fee. Medical Services Medical care for those 18 years or older may be obtained on a fee for service basis on weekdays from 8:00 am to 5:00 pm from the University Health Service located at the Tang Center.The Tang When you place a call from your room or from any campus telephone to another campus phone number, just drop the first two numbers and dial the last five digits of the number.to obtain an outside line, all calls must be preceded by dialing 9. The five digit resource numbers listed below are campus phone numbers. Should you wish to dial these numbers from a non-campus telephone, please dial 64 and then the five digits listed below: 911 HEALTH A ND SAFETY ASSISTANCE Tang Center! 2222 Bancroft Way Nurse Advice Line: Weekdays, 8:00 am 5:00 pm (Closed on weekends and University Holidays) Children s Hospital nd Street, Oakland Hospital Main Line: Emergencies: Alta Bates Hospital 2450 Ashby Avenue, Berkeley Hospital Main Line: Medical Advice (weekdays 9:00 am 5:00 pm) University Police (non-emergency) Berkeley City Police (non-emergency) University Police Lost and Found University Night Escort Service 2-WALK/(2-9255) CA MPUS OFFICES Campus Directory Conference Services Office (weekdays 8:00 am 5:00 pm) Visitor Services UNIVERSITY RESIDENCE HA LL U NIT OFFICES Unit 1 Unit 2 Unit 3 Foothill Clark Kerr Campus RECREATION FACILITIES Golden Bear Recreation Center Recreational Sports Facility (RSF) Strawberry Canyon Recreational Area Residential and Student Service Programs

4 Desk Services Telephone Services The residence halls unit office staff will assist you with lost keys, lockouts, transportation schedules, maps, directions, and advice on local attractions. If you need assistance when the unit office is closed, please call the main office phone number and your call will be forwarded to the Conference Clerk on duty. You may receive telephone messages at the unit office. Any messages you receive will be posted on the message board in the lobby of the unit office. Please check the board frequently if you are expecting messages.telephone service includes free campus and local calls. Calls outside the local radius (12 miles) and long distance calls must be charged to calling cards or major credit cards.telephone dialing instructions are provided in each room and are available at the unit office. Center does not accept insurance or bill individuals for services rendered. Please note that the Tang Center does not treat anyone under the age of 18 years old. Immediate, life threatening emergency medical care is available 24 hours a day at Alta Bates Medical Center located approximately 1.5 miles from the University. Life threatening emergencies for those under the age of 18 may be obtained at Children s Hospital and Medical Center located approximately 2.3 miles from the University. About the Campus T Resources Mail Services Vending Machines Place outgoing mail in the U.S. Mail slot located at the unit office. If you receive mail while you are attending a conference, a notice will be posted for you on the message board. Please have correspondence addressed to the location indicated in your check-in materials.to ensure prompt delivery of incoming mail, the name of your conference group should be clearly marked on the front of the envelope or package. The locations of soft drink, candy, and ice machines are posted in main entrance to your building. he central University campus occupies over 175 acres from the heart of Berkeley to the hills on the eastern border of the city. With approximately 33,000 students and 15,000 faculty and staff, the University is like a city within the City of Berkeley. Laundry The campus is as beautiful as it is diverse. Its eclectic architecture and carefully landscaped lawns and gardens make it an ideal place to visit. Widely recognized for academic achievements in teaching and research, UC Berkeley offers 25 libraries for studying or browsing. Other special attractions include the 23-acre Botanical Gardens, the Lawrence Hall of Science, the University Art Museum and SatherTower (the campanile) with its collection of carillon bells. We hope that you will take time during your visit to explore the campus and the many sights in Berkeley and the Bay Area. Housekeeping services vary according to the program that your conference organizer has arranged.with standard service, beds are made prior to arrival, linens are changed weekly and the beds are remade at that time. Fresh towels are provided every other day. Ice buckets and cups are also provided at the front desk. Limited housekeeping services may be provided for some student groups, if requested by the organizer. Laundry rooms equipped with coin-operated washers and dryers are located in most residence halls.the locations of the laundry rooms are posted in the lobby near the main entrance to each building. Housekeeping Services Dining All of our dining facilities are green and organic-certified, offering hot entreés (including vegetarian and vegan options), a 100% organic salad bar, vegetables, soup, beverages, and desserts. Service is cafeteria-style, so you may select any items you like and return for additional servings. If meals have been prearranged by your conference organizer, you will receive your meal card at check-in. Meal cards must be presented to the checker at each meal. Lost meal cards may be replaced at the unit office. Parking Call 911from any campus phone to report a life threatening medical emergency and Berkeley Paramedics will respond. For medical advice and assistance in determining where to obtain medical care, the following numbers may be used to assist you: Arrangements for parking are made in advance by your conference organizer. Daily permits are also available from the dispensing machines in the parking lots. For directions to the appropriate parking area, contact the unit office. EMERGENCY ASSISTA NCE Emergency (Campus Police, Fire, Medical) Recreation Enjoy tennis, racquetball, handball, squash, weight training, swimming, running, softball, and volleyball at one of the campus recreation facilities. Flyers posted in your hall describe the facilities and hours of operation, including the Strawberry Canyon Recreational Area, the Recreational Sports Facility (RSF), and the Golden Bear Recreation Center. Group arrangements to use these facilities may be made in advance by your conference organizer or you may use them by paying a daily entry fee. Contact each facility for rate information (refer to the telephone numbers listed under Resources). Checkout To check out, please return your room key to the unit office. Upon your departure, we begin preparing your room for our next guests. Consequently, if your key is not turned in by the scheduled check-out time for your group, you may be charged a $50.00 ($75.00 for suites) key replacement/lock repinning fee. Medical Services Medical care for those 18 years or older may be obtained on a fee for service basis on weekdays from 8:00 am to 5:00 pm from the University Health Service located at the Tang Center.The Tang When you place a call from your room or from any campus telephone to another campus phone number, just drop the first two numbers and dial the last five digits of the number.to obtain an outside line, all calls must be preceded by dialing 9. The five digit resource numbers listed below are campus phone numbers. Should you wish to dial these numbers from a non-campus telephone, please dial 64 and then the five digits listed below: 911 HEALTH A ND SAFETY ASSISTANCE Tang Center! 2222 Bancroft Way Nurse Advice Line: Weekdays, 8:00 am 5:00 pm (Closed on weekends and University Holidays) Children s Hospital nd Street, Oakland Hospital Main Line: Emergencies: Alta Bates Hospital 2450 Ashby Avenue, Berkeley Hospital Main Line: Medical Advice (weekdays 9:00 am 5:00 pm) University Police (non-emergency) Berkeley City Police (non-emergency) University Police Lost and Found University Night Escort Service 2-WALK/(2-9255) CA MPUS OFFICES Campus Directory Conference Services Office (weekdays 8:00 am 5:00 pm) Visitor Services UNIVERSITY RESIDENCE HA LL U NIT OFFICES Unit 1 Unit 2 Unit 3 Foothill Clark Kerr Campus RECREATION FACILITIES Golden Bear Recreation Center Recreational Sports Facility (RSF) Strawberry Canyon Recreational Area Residential and Student Service Programs

5 The University Police Department (UCPD) and the Berkeley City Police and Fire Departments work together to protect the campus and surrounding communities. The following safety information is provided for your benefit. Please take a moment to review the guidelines on this sheet. Guest Safety and Security Smoke and fire detectors in your room and in all common areas immediately alert the UCPD and the Berkeley Fire Department, and wake you in the event of a fire.according to the law, you must vacate the building when the alarm sounds. Use the stairs, not the elevators. Fire extinguishers and fire alarms are located on each residence hall floor. Emergency exits are located at both ends of hallways. Evacuation plans and alternate exit locations are posted near the elevators in most buildings.when you check in, please familiarize yourself with the locations of the emergency exits and fire extinguishers. During an Earthquake A severe earthquake in the Bay Area can produce violent shaking that generally lasts from 5 to 60 seconds.the actual movement of the ground in an earthquake is seldom the direct cause of death or injury. Most casualties result from falling objects and debris. Be prepared for aftershocks which could be as serious as the initial earthquake. If you are indoors, stay indoors and seek shelter under a table, desk or bed. Move away from objects that could fall. Do not use elevators. If you are outdoors, stay away from buildings and windows. Move away from objects that could fall. After an Earthquake Check for injuries. Do not attempt to move seriously injured people unless they are in imminent danger. Do not use matches, candles or open flames and do not operate electrical switches or appliances, as there may be gas leaks. Do not touch downed power lines. Listen for special instructions from University officials. Do not leave the site without notifying your conference organizer. All photos: Keith Stevenson

6 In the Event of a Fire If you discover a fire, pull the fire alarm and call 911 from a room or campus phone to confirm the fire department alert. When a fire alarm sounds, feel your room door before opening it to see if it feels hot. If it does not, exit the building immediately. If the door feels hot, or if smoke prevents exit, keep the door closed, open the window, and stay by the window until rescued. Walk, do not run, to the nearest safe exit. Do not use the elevators. Use the stairs. If you encounter smoke or heat, keep low or crawl to avoid inhaling toxic fumes. Use the fire extinguisher with caution. Always stay between the fire and the exit. If the fire has grown too large, leave the building immediately. Do not reenter the building until authorized by the fire department. Theft Protection According to statistics, most thefts occur during the day and thieves enter through unlocked doors and windows. Although we take many precautions to secure our buildings, the following tips will help increase security: Always keep exterior building doors closed and locked. Do not invite strangers into the building or your room. Lock your room and take your keys with you when you leave, even if only for a minute. Keep valuables out of sight.a thief will usually leave if no valuables are located within the first 30 to 60 seconds. Offer assistance to strangers on your floor. If they are someone s friends, they will appreciate the help; if not, contact the unit office or ask them to leave. When moving in or out, keep your room locked when not occupied. Do not leave your car unlocked while you are away loading or unloading. Do not leave personal items in common areas; take them to your room. Be alert to protect your neighbor as well as yourself. If you hear or see something suspicious, call the police by dialing 911 immediately. Keep windows locked while away from your room. Personal Safety Do not walk alone at night; always try to walk with at least one other person. If you must go out alone at night, use welllit streets, walk down the middle of dark streets, and avoid walking close to bushes. If you take a purse, bag or backpack with you when you go out,always hold it close to your body. Carry your wallet in a safe, inside pocket. Wallets and money should never be visible in public. Avoid carrying large amounts of cash with you. Be aware of your surroundings at all times especially if you are alone at night.take notice of who passes you and who is behind you. If you think you are being followed by someone, cross the street and change directions. If you are in trouble, attract attention any way you can. Don t be afraid to run and scream. If you feel threatened in any way, go to the nearest public place and call the police. If you encounter strangers in your building, ask if you can be of assistance. If they refuse to cooperate, call the police by dialing 911immediately. The police department prefers to investigate numerous reports than to have a single offense occur which could have been avoided. BearWalk Night Safety Escort Service The UC Police Department operates an evening walking escort service called BearWalk. Community Service Officers (CSOs) provide a walking escort in conjunction with the Night Safety Shuttle to nearby residences,public transportation or parking facilities during the evening hours.this service is free and available 365 days per year from 6pm 2am PST,and 7:30pm 7am PDT by calling 642-WALK ( ).Service boundaries are are Cedar (N), Prospect/Highland Place (E),Parker (S),and Shattuck (W).Hours and service availability are subject to change;visit our website at police.berkeley.edu for current information. In addition,the Owl Line Night Safety shuttle service can be reached at the same number and picks up and drops off passengers by phone request between 3 am and 6 am within service area boundaries,365 days per year.