Top Fraud Trends Facing Financial Institutions

Transcription

1 Top Fraud Trends Facing Financial Institutions Presented on: October 7, 2015, 2-3 ET Presented by: Ann Davidson - VP of Risk Consulting at Allied Solutions

2 Webinar Agenda 1. Fraud trends in 2015 and beyond 2. Best practices for mitigating fraud exposures 3. Open up the meeting for Q&A

3 Thought of the Day If you don't lock your car, it's vulnerable; if you don't secure your computer, it's vulnerable Reduce your vulnerability, and you reduce the threat. Source:

4 Top Fraud Concerns? What is your credit union hearing as it relates to fraud?

5 Breakdown of Fraud in 2015

6 Fraud News in 2015 High profile data breaches and more 2015 and beyond Media highlights - Cybersecurity Risk BitPay lost 1.8m in phishing attack CFO was spear phished Retailers Target, Home Depot, and more Entertainment Sony Pictures Financial Institutions J.P. Morgan Chase & Co. Health Insurance Anthem Inc. Criminals find the weakest link we need to identify and close those gaps. ID theft increase in phishing spear phishing is BIG! , text messaging, and phone calls using social media sites, call centers and use of ID from data breaches

7 Fraud Exposure Trends in 2015 More technologically sophisticated fraud schemes Investing in technologically sophisticated security tools will help catch fraud in 2015! Larger data breaches Prioritizing improved information security will help combat these!

8 Fraud Mitigation in 2015 Whistleblowers protection: More people will step forward to report fraud and help prevent and mitigate crimes. Evolving card security features (like Chip-and-PIN): Will address card present fraud Move to address card-not-present fraud: More evolved authentication mechanisms available to help with this

9 Common Point-of-entries for Fraud Phishing, , text messaging or phone calls System intrusions (includes third-parties/service providers) Identity theft Social media/network Member recruitment (recruiting individuals to participate in exchange for a financial benefit)

10 Top Fraud Risks in 2015 and Beyond

11 Top Fraud Risks Data breaches Corporate account takeover Employee fraud Internal/External cybercrime Debit/Credit card fraud ACH/Wire fraud Loan fraud Teller counter fraud ATM cash out schemes Home banking fraud Bill payment fraud Mobile device fraud Distributed Denial of Service (DDoS) CryptoLocker: Malware-spread through phishing

12 Fraud Risks Defined System intrusions Cyber fraud into internal systems and external systems at credit unions, third-party vendors, retailers, and others Take caution when opening an or clicking a link New account fraud Taking over someone s ID to apply for membership and then apply for a loan, debit card, or online services Wire fraud Finding weak links of authentication top apprehend wire transfer funds Use call forwarding and call centers to receive help with challenge questions and gain access ACH fraud Using the routing and account number to create an ACH credit or ACH debit from the ODFI or the RDFI; ACH ends up being unauthorized Corporate account takeover continues to grow!

13 Fraud Risks Defined Verified by Visa-MasterCard Secure Code Members being phished and malware installed Prevention: Electronic Commerce Indicator (ECI) codes, expanded enrollment, token criteria for cardholder Paper check fraud Cashing/depositing forged or counterfeit checks. Implementing corporate check clearing risk solutions like check holds are key to combatting paper check fraud! Credit card payment fraud Returned NSF/closed account/unauthorized; these could be paper or ACH debits. Card data breaches Gift cards (laundered money through purchased gift cards), card present fraud, card-not-present fraud Internal fraud Employee dishonesty

14 Fraud Risk Prevention & Key Takeaways

15 Evolution of Fraud Fraud continues to become more sophisticated Attacks are stylistically changing Cybercriminals are becoming more cunning Treating the attacks as a business Focus needs to change: compliance vs. security

16 Fraud Mitigation Best Practices Don t wait until your credit union or members notice or experience fraud. Be proactive! Implement a holistic approach to help detect suspicious activity: Enterprise Risk Management fraud strategy Reputation risk is critical when it comes to fraud Continue to perform risk assessments Classify information, Identify vulnerabilities, Measure risk, Communicate risk Focus on the attacks get to the root causation Identify, Protect, Detect, Respond, and Recover Utilize multiple layers of authentication Dual controls for internal employees is critical Perform 3 rd party vendor due diligence

17 Fraud Education is Key! Industry information sharing is pivotal to anticipate and prevent attacks in 2015 and beyond. Network with others and engage experts to proactively educate your staff and members about ongoing risks

18 Q&A Session Education and awareness is key to our success! Therefore, if you have any remaining questions about top fraud trends, please ask them now!

19 Contact Information Contact today s presenter Ann Davidson to ask additional questions about fraud: ann.davidson@alliedsolutions.net Contact your Allied sales rep or visit our website to find out more about Allied s financial loss solutions: Solutions/Risk-Management/bond-solutions.aspx

20 Who is Allied Solutions? Creating Solutions Through Partnerships Allied Solutions is one of the nation s largest independently operated providers of insurance, lending, and marketing solutions for credit unions, banks, and other financial institutions with a vast network of brokers and producers and more than 800 clients nationwide. With a staff that has unsurpassed technical expertise and an average of over 30 years of underwriting experience, there are no other agencies that can match our knowhow, underwriting background, and claims experience. It is this commitment and expertise that has helped us save financial institutions more than $48M in insurance premiums over the last 15 years, earned us the prestigious NAFCU Services Corporation s Preferred Partner status, and led to established partnerships with several financially strong insurance carriers. Visit for more information.