September 20, 2013 Senior IT Examiner Gene Lilienthal

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1 Cyber Crime September 20, 2013 Senior IT Examiner Gene Lilienthal The following presentation are views and opinions of the speaker and does not necessarily reflect the views of the Federal Reserve Bank of San Francisco or the Board of Governors. 1 Agenda Headlines Cyber Threat Landscape Fraud Espionage Disruption & Destruction Mitigating Actions Questions 2 Restricted FR 1

2 HEADLINES 3 Headlines FBI Alerts Threats to Mobile Devices Using theandroidoperatingsystem System, August 2013 Cyber Criminals Continue to Use Spear Phishing Attacks to Compromise Computer Networks FBI, July 2013 Brobot attack scripts modified to attack login capabilities of a financial institution s website, April 2013 St. Mary s Bank notified 116,000 people that personal information may be exposed after malware compromise, New Hampshire Business Review July 2013 University Federal Credit Union, Austin, Texas hit by DDoS attacks January24 and February 25, 2013 with e banking down for 6 hours and 40 minutes, PR Web Foreign hackers stole 160 million credit card numbers from more than a dozen companies, New York Times July Restricted FR 2

3 THREAT LANDSCAPE 5 Types of threats: Fraud Espionage Disruption/ destruction Threats may be combined: Threat Landscape Account takeovers, ID theft, synthetic IDs, etc. Intrusion to gain unauthorized access to information DDoS attack Malicious software (malware) Disruption to mask theft or espionage Espionage to facilitate later theft or disruption Financial institutions are targets of all three types of threats 6 Restricted FR 3

4 Threat Landscape 2013 Verizon Data Breach Investigations Report 37% of breaches affected financial institutions 92% of breaches perpetrated by outsiders Financial industry Perpetrators organized crime & insiders Region of operation Eastern Europe & North America Common actions Tampering, brute force, malware and social engineering Targeted assets ATMs, POS terminals and controllers, databases, desktops, financial institution customers, employees and service providers Desired data payment cards, NPPI and bank credentials 7 8 Restricted FR 4

5 Restricted FR 9 FRAUD 10 Restricted FR 5

6 Cyber Threat Landscape: Fraud Account takeover and debit card skimming Institutions and their service providers targeted directly Payment applications, such as credit, debit, ATM, and funds transfer infrastructures, are targeted Malware sophistication continually increasing Mobile platforms increasingly targeted to carry out account takeover fraud 11 Cyber Threat Landscape: Fraud DDoS attacks employed as diversion for fraud DDoS occurs after fraudulent wire, ACH or credit/debit card transaction Used to confuse, distract or block security response DDoS and account takeover tools developed and marketed by same groups and being integrated into existing malware 12 Restricted FR 6

7 ESPIONAGE 13 Cyber Threat Landscape: Espionage Financial institutions protect high value information assets with: Customer information, proprietary information, application and operations processes, etc. Espionage may occur preparatory to fraud or destructive cyber attack. Advanced persistent threats may target financial institutions with: Zero day vulnerabilities Social engineering Exploitation of utility software Exploitation of service providers 14 Restricted FR 7

8 DISRUPTION & DESTRUCTION 15 Disruption/Destruction Background Motive political (domestic & nation state) or financiali DDoS a resiliency issue DDoS attack overwhelm target Malicious destructive software emerging security issue Malicious software (malware) data destruction, system disablement, and information theft 16 Restricted FR 8

9 Disruption/Destruction Risks Prolonged disruptions may result in loss of customer confidence in specific bank or financial system Impacts to banks include: Customer delays in accessing Internet based services Costs of implementing and maintaining defense solutions Greater demands on technical support, customer support and management resources All FIs are threatened: Directly targeted Collateral damage (from service provider) 17 DDoS Points of Attack Customers and Attackers Which communications are legitimate? Bank Network or Service Provider Network Trading Internet Service Provider (ISP) Electronic Banking Mobile Banking Firewall Internal Bank Servers and PCs 18 Restricted FR 9

10 DDoS Key Trends Politically motivated attack trends Largest t smaller FIs Hacktivism & coordination (social media) Average DDoS duration 38 hours Prolexic Average attack 49 Gbps Prolexic Peer to peer structure Global average broadband speed rose 25% in 2012 AT&T 19 Restricted FR 20 Restricted FR 10

11 More DDoS Trends Commercialization of DDoS DDoS rentals are cheap! Roughly 75% of DDoS attacks are network layer Continued use of compromised web and DNS servers to amplify traffic volume Application and multi vector attacks Application based attack volume tough to spot 21 Malicious Software Emerging threat sophisticated adversaries From attacker s perspective war is won before the battle starts Targeted persistent attacks: Target has something attacker wants to destroy Execution spear phishing, USB sticks or malicious insider Customized destructive malware Workstation Domain Controller Patching Server Very difficult, time consuming and expensive to recover Most applicable to large banks, technology service providers and other forms of criticalinfrastructureinfrastructure Examples three South Korean banks, Saudi Aramco & RASGAS 22 Restricted FR 11

12 MITIGATING ACTIONS 23 General Mitigating Actions Continue to evaluate and update security and resiliency technologies and processes. Maintain comprehensive and effective information security programs that reduce information security risks, including: Assessment of current and emerging threats Information security risk assessment processes Vulnerability scanning and penetration testing Identity and access management programs Need to know and least privilege access controls Operations basedsecurity security controls Secure application development and maintenance Process controls, including separation of duties Management and testing of outsourced technology services Inclusion of cyber threats in resiliency and event management planning and testing 24 Restricted FR 12

13 Effective Practices Fraud Fraud prevention, detection and mitigation mechanisms: Bank customer education, awareness and use of available tools, such as secure browsers, dedicated computers, software updates and anti malware products Periodic risk assessments and risk management approaches, including: Understanding the benefits of particular layered security and anomaly detection tools for an organization s specific environment Anomaly detection, including: During login When there are electronic funds transfer requests Escalation when thresholds or sequences of anomalous activities are exceeded Information sharing through financial industry associations, FS_ISAC and among peers 25 Effective Practices Disruption/Destruction Board and senior management awareness Realistic, thoroughand ongoing assessmentsof evolving threats and risks related to cyber attacks Well documented incident response program for the timely mitigation of the threat Defense in depth approach for protecting systems, applications and infrastructure Deployment of automated security event monitoring and network vulnerability scanning tools, as well as remediation of identified vulnerabilities 26 Restricted FR 13

14 Effective Practices Disruption/Destruction (Continued) Formal incident reporting process to: Provide key stakeholders with timely information. Alert the fraud detection group when a Cyber attack occurs Notify regulator promptly of all significant cyber attacks. Engagement with industry groups (Financial Services Sector Coordinating Council, FS ISAC) that share information on cyber incidents with government and law enforcement agencies (DHS and FBI) 27 Effective Practices Disruption/Destruction (Continued) Analyzing the firm s dependence on 3rd party service providers who may also be vulnerable to attacks. Comprehensive, sustained engagement with service providers to assess and manage cyber risks and to test resiliency plans Following up attacks by conducting a root cause analysis and identifying opportunities to strengthen the firm s defenses. 28 Restricted FR 14

15 Questions 29 Restricted FR 15

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