Consistently Powerful Performance. A closer look at the quality and reliability of HP business desktop PCs

Transcription

1 Consistently Powerful Performance A closer look at the quality and reliability of HP business desktop PCs

2 HP commercial desktops have consistently ranked highly within TBR s quarterly Desktops: Corporate IT Buying Behavior & Customer Satisfaction Study. In fact, HP ranked number one in overall customer satisfaction in eight of the nine quarters leading up to 4Q09, due to high marks from customers on hardware reliability, value, and ease of doing business. Technology Business Research, Inc., HP Commercial Desktop White Paper, April HP is the first to offer a PC for business, and later increases performance with the design of Flex Architecture HP is the first to offer hardware recycling services, allowing customers to return computing hardware from any manufacturer Collaboration between HP and Intel engineers leads to 64-bit computing architecture HP invents the industry s first small form factor with BTXlike chassis design.

3 Experience Satisfaction When you buy HP, you can count on our best technology, best products, and best experiences and it only gets better from there. Our industry-leading quality standards and steadfast commitment to excellence ensure that our products are constantly evolving and improving. You can depend on our PCs to provide the utmost quality and reliability to your business, day in and day out. After all, our priority is your satisfaction, and we don t stop until we make it happen. Experience Perfection By constantly innovating and standardizing computing technology, HP has remained at the top of an ever-changing industry and businesses around the world have benefited. We re proud to have been at the forefront of technology that is now standard from featuring security software on our PCs even prior to the days of data and identify theft, to being the first to develop SMART IV Technology and support client manageability. Our focus is on developing and delivering the strongest, most advanced solutions for your business, so you can focus on your success. Acoustic testing 2002 HP is the first to deliver AMD and NVIDIA technology to the business PC market The HP dc7700 is the first to market with Intel vpro iamt technology HP delivers the industry s first PC to meet ENERGY STAR 4.0 and EPEAT Gold status requirements HP business desktop PCs rank #1 in quality per Technology Business Report (TBR) The HP Compaq 8000f Elite Ultra-Slim Desktop PC is awarded Greenpeace s Best in Show award at the Consumer Electronics Show HP is named a leader of Gartner s Magic Quadrant for Global Enterprise Desktops and Notebooks based on completeness of vision and ability to execute. 2

4 Making a Difference, Everywhere HEALTHCARE Treated for stability In the healthcare industry, easy access to the right information can spare you unnecessary headaches. That s why you need a PC you can absolutely depend on, and that s why HP business desktops are engineered to meet the highest standards of performance and reliability. Our PCs allow physicians real-time access to electronic records at the point of care, and we even offer washable keyboards and mice. EDUCATION Lessons in quality Your students can be tough on technology, and your budget doesn t allow for frequent repairs and replacements. Invest your confidence in a PC that s proven to last, semester after semester. HP business desktops only use high-quality components and materials to ensure your PCs are the best in class, all while stretching your district s dollars.

5 MANUFACTURING Constructed for reliability Your PCs have to withstand a harsh environment grit, vibration, and extreme temperatures are just the beginning. HP business desktops are designed to meet the demands of heavy industry, and they re comprehensively tested to ensure their reliability in some of the worst conditions. You ve got enough challenges why worry about your PC? GOVERNMENT Engineered for success Information is your most important resource, and it s imperative that it stays in the right hands. Rely on the steadfast security of HP business desktops. They keep you up to date and protected from theft, unauthorized access, and the threat of stolen data through comprehensive security measures like physical lockdown and hardware and software security. The HP offering won our vote through its clean, simple looks, high quality, and durability. Students need a lot of reliable functionality but can be rough on a machine. HP s overall value sealed the deal. Jennifer S. Chin Associate Director, Office of Technology Management, Sawyer Business School, Suffolk University

6 Tested, Tried, and True HP Total Test Process You know better than to take anything at face value. We put every PC in our portfolio through 113,000 hours of rigorous testing to make sure it can take some of the worst punishment you can dish out not to mention the everyday use and abuse you and your employees will pile on. Living up to our own expectations means exceeding yours. Acoustic testing Comprehensive testing Mechanical shock testing You need to know your HP business desktops can take the stresses of shipping and setup, and still survive being kicked, bumped, and knocked over in the workplace. Vibration testing Some environments are naturally harsher than others, but you can depend on your HP business desktops to ignore vibrations from office equipment, heavy machinery, or nearby traffic.

7 113,000 hours of testing ensures a remarkably reliable PC. Acoustic testing When you re focused on the task at hand, you don t want your PC intruding on your concentration. Acoustic tests help us keep your PCs running quiet and cool, with minimal wear on their parts or your patience. Electromagnetic interference testing You don t have to worry about your sensitive instruments and electronics we ve taken pains to help ensure our desktop PCs won t interfere with nearby devices. Electrostatic discharge testing Office environments can generate a lot of static electricity we make sure it won t damage your HP business desktops, or your business-critical information. Electromagnetic interference testing Electrostatic discharge testing Temperature testing Your HP business desktops will work just fine in temperatures far outside your own comfort zone. In fact, we test our fans in temperatures exceeding 150 F, helping to ensure the reliability of your PC in a range of environments. Comprehensive testing and validation Whatever your environment, HP business desktops are prepared. Our rigorous testing standards help ensure that your PCs can perform in a variety of locations, so you can simply focus on the task at hand.

8 The Pursuit of Perfection Microsystems Technology Laboratories (MTL) Continuous cycle of improvement From the moment you receive them, HP business desktops deliver exceptional quality and top-of-the-line performance. But why stop there? You deserve PCs that continue to progress, throughout their lifecycles. That s why we promote a quality-focused culture here at HP, with incentives to encourage manufacturing partners who consistently uphold and surpass our high standards for quality. Our extensive product testing and early warning programs save you time and hassle by detecting and addressing potential concerns before they become problems. All of these activities including your comments to our customer service representatives feed back into our design and engineering, helping to ensure that the same mistakes are never made twice.

9 HP Business Desktop PC ASER The HP quality improvement cycle Design feedback testing deployment support We reduced the ASER by 39% from 2004 through Quality metrics We know service events and hardware errors can directly impact your end users productivity, your business, and your satisfaction. To evaluate where we excel and where we can improve, we rely on the Annual Service Event Rate (ASER), which calculates the number of troubleshooting difficulties, and the Annual Failure Rate (AFR), which measures actual errors and failures. Annual Service Event Rate (ASER) We re committed to continuous improvement. From 2004 to 2009, we reduced the ASER for HP business desktops by 39 percent. That means that from the day you receive them to the day you recycle them, your PCs will be more reliable and more manageable than ever before. Annual Failure Rate (AFR) Our devotion to quality and reliability shows in our performance record. Our engineers, suppliers, and manufacturing centers are held to the highest standards, and our steadfast attention to detail results in steady improvements to our products. Temperature testing

10 Quality from Start to Finish Internal design When you buy HP, you re investing in the finest computing technology in the industry. To meet your high standards and ours, we utilize top-shelf components and materials from top-performing suppliers. Our hands-on engineering process delivers a PC you can depend on, with exceptional quality both inside and out. We re also dedicated to developing new tools to make your life easier in fact, HP was the first to introduce such now-familiar strides in technology as client manageability, SMART Technology, and Plug and Play. And our own system BIOS pioneered features such as fan-speed settings, wake-up and shut-down options, and USB port disable all designed to make your experience as convenient and efficient as possible HP invents the Compaq BIOS, the first non-ibm BIOS on the market. With the HP infrastructure we have in place today, everything works. Instead of dealing with technology failures, we re planning for the future and leveraging technology to help us grow and improve patient service. Ian Furst DDS, MSc, FRCD(C), Oral and Maxillofacial Surgeon and Partner, Coronation Dental Specialty Group

11 Hard drives We take hard drive quality very seriously, so you have one less thing to worry about. We micromanage the entire process from assembly and installation practices to the testing of software. Our hard drive manufacturers have to meet our stringent quality controls, and all of our drives are equipped with SMART IV Technology, developed by HP in the 1990s, which protects your business-critical information by notifying the user and your IT department of impending errors HP is the first to have BTX-like technology in a small form factor, allowing the system to disperse heat and creating a balance between thermal and acoustic control. Thermal control We help you save energy, reduce heat, and limit noise and vibration with intelligent fan-curve settings embedded in the HP system BIOS. A PC that runs quiet and cool is less disruptive to your environment not to mention your concentration and cuts down on wear and tear to many of its most sensitive components for greater reliability and a longer lifecycle HP is a leader in offering solid-state drive technology on business PCs, providing faster, quieter performance.

12 Invest your confidence in a PC that s proven to be as dedicated as you are. Easy-to-use extras A convenient experience is a good experience. With that in mind, HP insists on saving you time, effort, and expense by including all the little extras you need with your PC, such as cables, spare screws, and latches.

13 Tool-less design features We build our PCs with components designed for tool-free access, so you spend less time and energy performing maintenance, replacements, and upgrades. Many adjustments and installations can be accomplished with a simple turn of a color-coded, built-in latch no need for nuts, bolts, special tools, or even a screwdriver. From adjusting drive trays to installing graphic cards, we make it quick, easy, and convenient to maintain your PCs. Approved Vendors List (AVL) In any industry, a product or process is only as strong as its weakest link. That s why our AVL comprises a select group of highly reliable, long-term partners and suppliers. We hold quality contracts with each of them, in which we evaluate their reliability and reward outstanding performance. This commitment to generational quality improvement ensures that the components in every business PC are both reliable and durable, so you can experience longer lifecycles, more productivity, and lower support costs.

14 Safety First No one ever left their desktop in the backseat of a taxi. Protection against threats You take the security of your business seriously. So do we. HP has focused on PC security since the late 1990s, well before the days of widespread data and identity theft. We re dedicated to delivering comprehensive, stress-free solutions to help optimize your IT security, streamline your IT management, and preserve the reliability of your IT systems. HP ProtectTools Initially developed by HP in 2005, this sophisticated suite of software helps ensure your security by encrypting your hard drive, permanently deleting unwanted or discarded data, and restricting unauthorized access. Access controls Smart card keyboards, power-on and drive-lock passwords, and facial recognition systems help you establish the identities of authorized users, limiting access to your business-critical information and resources to your trusted employees. And HP self-encrypting drives help ensure your hardware data stays protected. Additionally, HP s own system BIOS features even more protection, such as USB port disable and BIOS password.

15 Other security features You can trust that your secure information will stay that way. HP business desktops employ one of the most secure encryption standards in the industry. Your data, , and user credentials can stay safe with the embedded Trusted Platform Module (TPM), which was the first and is still the only TPM to receive a Common Criteria certification. In fact, HP had TPM even before there was software to support it, and partnered with Microsoft to introduce BitLocker Drive Encryption with Windows Vista (Enterprise and Ultimate Editions). Protection against wear and tear In everyday use, your PCs may encounter everything from ordinary accidents to rough handling by their users. HP business desktops are designed for durability, with features including a tough exterior built with sturdy components and materials. Thanks to such precautions, you can have confidence in your PCs to withstand the stress of everyday use. Warranty If you experience a problem, we ll help you resolve it beginning with swift, expert troubleshooting over the phone or online. If repair or replacement is required, we ll work with you to find the right solution. Situations, schedules, and capabilities may differ, so we provide choices: Onsite: We ll diagnose your problem over the phone and send a technician to your location the next business day. 3 Labor: You can always bring your equipment directly to one of our convenient, authorized repair centers. Parts: For three years, HP will send any part for your own technicians to install. ULTRA-SLIM DESKTOP CONVERTIBLE MINITOWER MINITOWER SMALL FORM FACTOR ALL-IN-ONE 1997 HP is the first to offer chassis security with the unveiling of the Solenoid hood lock/sensor HP is the first major computer manufacturer to ship an integrated TPM with embedded security for HP ProtectTools, and is awarded Best of Show by TECHX HP introduces Drive Encryption for HP ProtectTools, with fingerprint, Java Card, and password authentication in a pre-boot environment.

16 1. Shepherd, Grant. Greenpeace awards HP as best in show at CES. Current.com.au. November 1, The Magic Quadrant is copyrighted November 10, 2010, by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product, or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the Leaders quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 3. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Intel is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. Printed in the United States. 4AA3-2077ENUC; 01/2011