Home and Small Business 308 Mini-PABX Start up guide

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1 Home and Small Business 308 Mini-PABX Start up guide We would like to thank you for purchasing the Mini-PABX Kit; it is a very powerful solution for small business and home office scenarios. This guide will explain the basic programming to get your system up and running to suit your business requirements. BEFORE BEGINNING it is best that you ensure all incoming lines are working. The best method is to connect one of the telephones directly to the incoming line. If no dial tone is received then the line connectivity is not in place. Please test all incoming lines to ensure they are working before continuing. The telephones supplied do not need batteries, all the functionality and required power to operate is supplied over the cable from the Mini-PABX; however if you want to light up the display then you do need to use batteries. Basic Set-up: LINES: Connect your incoming phone-lines to the main incoming lines on the Mini-PABX, these are clearly marked Line1, Line2 and Line3. Connect telephone Lines: The cables have standard RJ12 connections and terminate on an RJ12 socket. Should the lines terminate on an older 610 socket, then you need a 605 adaptor (shown on the right) to convert the RJ12 end to the older-style 610 wall socket. RJ12 to 605 adapters are not supplied, but are available if required.

2 Connect the other end of these line-cables to the Mini-PABX as shown here: HANDSETS: Connect a telephone to Port-11; this is the First Extension Phone or extension 11 and is used for programming the 308 units. Connect your other extension phones to the remaining connections as shown in the following illustration above. POWER: Connect the power cable to the Mini-PABX (Marked POW for Power) on the right side of the image above and then to the power-outlet. After checking that all the above is correct, switch on the power to the Mini- PABX. Test: Pick-up extension 11 (connected to port 11) and dial 12, extension 2 (connected to port-12) will ring, answer the call and ensure all is working correctly. Music on Hold: the round chrome socket on the left side is for external Music-on-Hold (MOH). The system will play internal music on hold if no external device is plugged into the MOH jack. To provide external music on hold, simply plug in the external music source. Form programming mode (*#0000) dial 14# to hear the MOH. You will need to ensure that any external music device is connected using an appropriate line-isolation-unit.

3 SYSTEM PROGRAMMING System programming is performed from extension 11. Programming mode is accessed by lifting the receiver and dialling * # Leave programming mode by hanging up the handset. ACTIVATE LINES By default the lines need to be activated. Do not activate lines that are not in use (if so, users may connect to an inactive port when attempting to connect to an external line). The code for activating a line is: {line number} # 1. Access program mode on ext 11 by dialling * # activate line 1 by dialling 0601# 3. activate line 2 by dialling 0602# 4. activate line 3 by dialling 0603# 5. hang up handset to leave program mode. At this point lines can be accessed by picking up any handset and dialling 9. Note that individual lines can be accessed by dialling * 1 (line number). For example, access line 1 by dialling * 1 1 or line 2 by dialling * 1 2, etc. This is a good way to test that all lines are operational. Lines can also be deactivated by entering program mode and dialling {line number} #. POWER FAIL Should there be a power failure the lines are automatically connected to certain extensions. Line 1 will automatically connect to extension 11, line 2 to extension 12 and line 3 to extension 13. OUTGOING LINE OPTIONS There are 2 line access configurations that can be implemented. Indirect Dial Out (default): upon lifting the handset an internal dial tone is heard. An external line is accessed by dialling 9 or other extensions are called by dialling the extension number.

4 Direct Dial Out: upon lifting the handset the next available outside line is accessed automatically and the caller is presented with external dial tone. Should the caller wish to call another extension, the caller needs to dial # to receive an internal dial tone and then dial the appropriate extension number. To set the system to Direct Dial Out mode: 1. Enter programming mode (* # 0000) 2. Dial 20 # (for indirect mode dial 21 #) INCOMING RING ASSIGNMENT By default, all lines ring on all extensions. The system can be programmed to ring certain extensions based on which line is ringing. The code for activating ring assignment is: 3 0 {line number} {port number (1 to 8)} {1 for no ring, 0 for ring} # Example: 1. Access program mode on ext 11 by dialling * # Program line 1 to ring extension 11 (port 1) by dialling 30110# 3. Program line 2 to not ring extension 14 (port 4) by dialling 30141# 4. Program line 3 to ring extension 12 (port 2) by dialling 30120# and so on 5. Hang up handset to leave program mode. FLASH TIME SETTING When the flash button on the handset is pressed the telephone breaks the line connection for a very short time. This is detected by the phone system as a request to place the call on hold. If calls are not being held when the flash button is pressed then it may be necessary to set the correct flash time on the system. The flash time determines the length that the line is opened the Australian default is 100 milliseconds. To set the flash time correctly: 2. After the tone dial 002# to set the flash time to 100mS 3. Hang up handset to leave program mode.

5 SET OPERATOR EXTENSION The operator is the main extension dialled when any user dial 9 or, in the case of using the Auto-Attendant (see below), when a caller does not select an option from the menu. The default operator extension is extension 12 (port 2). The code for determining the operator's extension is: 1 5 {port number (1 to 8)} # Example: 2. Program extension 18 as operator by dialling 15 8 # AUTO ATTENDANT The 308M comes with an Auto Attendant which can be programmed to answer incoming calls, play a message such as "Thank you for calling Candour Communications, please dial 11 for Sales or 12 for Support." The Auto Attendant can be set up such that the AA answers all lines or selected lines. As an example, the fax line may be connected to the system so it can be used for outgoing calls, however any incoming calls need to ring the fax machine only and not be answered by an Auto Attendant. To program the Auto Attendant message: 2. Dial 12# 3. After the tone record your message (max recording time is 12 seconds) and request the caller dials a particular extension number or 0 for the operator. 4. A second tone will indicate the end of recording (Alternatively, hang up to record shorter message) 5. From program mode dialling 13# will allow you to listen to the message. To Activate Auto Attendant on all lines (message must already be recorded): 2. Dial 10 # (disable Auto-Attendant on all lines with 11 #) To Activate Auto Attendant on certain lines (message must already be recorded): 2. Dial 10 {line number} # (disable Auto-Attendant on all lines with 11 {line number} # )

6 Note: by default the Auto Attendant will disconnect a caller that has not input any digits to indicate where the call is to be placed to. To program the Auto Attendant to put the call through to the operator after no digits are received: 2. Dial 161 # Please visit our web-site and use our contact page: /contact.htm Thank you for using our product, it should give you many years of reliable service. Candour Communications

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