PCI DSS Compliance for Cloud-Based Contact Centers Mitigating Liability through the Standardization of Processes for cloud-based contact centers.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "PCI DSS Compliance for Cloud-Based Contact Centers Mitigating Liability through the Standardization of Processes for cloud-based contact centers."

Transcription

1 PCI DSS Compliance for Cloud-Based Contact Centers Mitigating Liability through the Standardization of Processes for cloud-based contact centers. White Paper January

2 INTRODUCTION The PCI SSC (Payment Card Industry Security Standards Council) is the leading industry association promulgating robust and comprehensive standards to enhance payment card data security. The key compilation of their work is embodied within the PCI DSS (PCI Data Security Standard), which provides an actionable framework for prevention, detection and appropriate reaction to breaches in payment card security. This white paper briefly discusses the issues pertaining to PCI DSS compliance for Cloud based Contact Centers. PROBLEM It s a given that there are real civil and criminal liabilities associated with breaches in payment card security. Additionally, the credit card companies may impose fines up to $500K per incident of PCI DSS noncompliance. For those who conduct credit card transactions, the question that should be foremost in their mind, Is my Cloud Contact Center Environment Really PCI Compliant? PCI DSS Discussion There are two aspects of PCI compliance that must be thoroughly understood in order to help protect your Contact Center against liability: Scope and Process. Scope refers to boundaries of liability, and Process refers to security methods implemented within the boundaries in which your Contact Center operates. PCI SSC has developed a standard, PCI DSS that defines requirements for security. Its Scope is the whole environment of the Contact Center. The PCI DSS security requirements apply to all system components. In the context of PCI DSS, system components are defined as any network component, server, or application that is included in or connected to the cardholder data environment. System components also include any virtualization components such as virtual machines, virtual switches/routers, virtual appliances, virtual applications/desktops, and hypervisors. The cardholder data environment is comprised of people, processes and technology that store, process, or transmit cardholder data or sensitive authentication data. Network components include firewalls, switches, routers, wireless access points, network appliances, and other security appliances. Server types include the following: Web, Application Database Authentication Mail Proxy Network Time Protocol (NTP) Domain Name Server (DNS) Applications include all purchased and custom applications, including internal and external (for example, Internet) applications. 1 1 PCI DSS Requirements and Security Assessment Procedures, Version 2.0 2

3 Overview of PCI DSS Requirements 2 Build and Maintain a Secure Network Requirement 1: Install and maintain a firewall configuration to protect cardholder data Requirement 2: Do not use vendor-supplied defaults for system passwords and other security parameters. Protect Cardholder Data Requirement 3: Protect stored cardholder data Requirement 4: Encrypt transmission of cardholder data across open, public networks Maintain a Vulnerability Management Program Requirement 5: Use and regularly update anti-virus software or programs Requirement 6: Develop and maintain secure systems and applications Implement Strong Access Control Measures Requirement 7: Restrict access to cardholder data by business need to know Requirement 8: Assign a unique ID to each person with computer access Requirement 9: Restrict physical access to cardholder data Regularly Monitor and Test Networks Requirement 10: Track and monitor all access to network resources and cardholder data Requirement 11: Regularly test security systems and processes. Maintain an Information Security Policy Requirement 12: Maintain a policy that addresses information security for all personnel. PCI SSC has created an applications standard called PA-DSS (Payment Application-Data Security Standard). Its Scope is the software applications within the Contact Center. The PA-DSS applies to software vendors and others who develop payment applications that store, process, or transmit cardholder data as part of authorization or settlement, where these payment applications are sold, distributed, or licensed to third parties. 3 Overview of PA DSS Requirements 4 Do not Retain Data 1. Do not retain full magnetic stripe, card verification code or value Provide Protection for Data 2. Protect stored cardholder data 3. Provide secure authentication features Monitor Activity of those with Access to Data 4. Log payment application activity Employ Encryption and Other Methods to Protect Data 5. Develop secure payment applications 6. Protect wireless transmissions Regularly Test Applications and Review Design Security Criterion of Applications 7. Test payment applications to address vulnerabilities 8. Facilitate secure network implementation 2 Ibid Excerpted 3 PCI PA DSS Requirements and Security Assessment Procedures, v2.0 4 Ibid Excerpted 3

4 Isolate Cardholder Data 9. Cardholder data must never be stored on a server connected to the Internet 10. Facilitate secure remote access to payment application. 11. Encrypt sensitive traffic over public networks 12. Encrypt all non-console administrative access Document Procedures and Educate your Supply Chain 13. Maintain instructional documentation and training programs for customers, resellers, and integrators Both Scope and Process are important in evaluating your Contact Center security compliance. PA-DSS is a subset of PCI DSS. Just because one implements secure applications (PA-DSS compliant) does not mean their Contact Center is PCI DSS compliant; but, when dealing with Contact Center application vendors, PA-DSS compliance is the place to start. Adherence to Standards and 3 rd Party Verification Only Payment Application Qualified Security Assessors (PA-QSAs) employed by Qualified Security Assessor (QSA) companies are allowed to perform PA-DSS assessments. Please see the Qualified Security Assessor list at for a list of companies qualified to perform PA-DSS assessments. The PA- QSA must utilize the testing procedures documented in this Payment Application Data Security Standard document. The PA-QSA must have access to a laboratory where the validation process is to occur. A Contact Center looking to receive PCI DSS compliance must create a Report on Compliance using the template provided by PCI SCC. The compliance designation is a function of the individual payment card brand employed by the Contact Center, so the Report must be submitted to each payment card brand, uniquely following the reporting requirements for each brand. Reductions in Scope: The Best Defense Software as a service (SAAS) is outside the Scope of PA-DSS, so one method to mitigate risk within the Contact Center is to outsource applications to a third party. This may relieve the Contact Center of PA-DSS compliance concerns, but the Contact Center still must adhere to the interchange standards associated with PCI DSS. Further, the third-party vendor must adhere to PA-DSS and PCI DSS. Network segmentation of, or isolating (segmenting), the cardholder data environment from the remainder of an entity s network is a method to reduce the Scope of PCI DSS. The Process by which may perform Network segmentation may be as straight forward as merely consolidating cardholder data into fewer, more controlled locations. The Challenges of Recording and Storing Credit Card Transactions under PCI DSS Anytime a Contact Center is taking credit card orders, the issue of PCI compliance must be an integral part of the transaction. The more complex the process chain, the more difficult the PCI compliance task becomes. Every link in the chain must be PCI compliant. Consider the common practice of recording the customer interaction with a customer service representative (CSR). This call may be recorded for security purposes, is a common recording we are all familiar with. 4

5 To know how to engineer in PCI DSS compliance into the credit card transaction, the questions to ask are: 1. Is it necessary to record the credit card information? 2. Who actually takes the credit card information? 3. If the credit card information is recorded, how is it transferred and where is it stored? As we work our way down the solution chain, the solutions are cumulative, not exclusive, so the PCI DSS implementation complexity increases as the chain of events lengthens. If storing the credit card transaction is not required, then the approach is greatly simplified. Only a stop/mute recording function is required when the customer gives the credit card information. By automatically stopping the recording when the CSR or the automated IVR (interactive voice response) navigates to the transaction screen is straight forward. When the transaction is complete, the recording is restarted. If the call navigates away from the CSR, to say an IVR, this may increase security, though it s not an efficient use of CSR resources. While the credit card transaction takes place, the CSR is twiddling their thumbs waiting for the customer to return. A solution to the thumb twiddling problem is a conference transaction which allows the CSR to handhold the customer during the credit card transaction. Conferencing requires more complex Contact Center software to mute DTMF tones, so the CSR isn t exposed to credit card information during the transaction; but, this will result in fewer abandoned transactions and improves customer support satisfaction. The most complex case is when storage of the credit card information is required. It has all the complexity of the case outlined above, plus storage and networking security issues. The storage situation yields a new question, is the information stored on-site or off-site? The advantage of storing credit card information on-site at the Contact Center simplifies the process by removing the network security link from the chain. Since the Contact Center maintains physical possession of the credit card information at all times, the security process is more manageable. Encrypting the credit card information on locally locked down servers with restricted access is generally sufficient for PCI DSS compliance. There is a whole protocol associated with locked down servers that are beyond the scope of this paper, though lock down servers are a manageable problem, they can be expensive and require special staff and space. A less expensive solution may be an off-site storage that is either owned or managed by the Contact Center vendor directly or by a 3 rd party storage vendor. If the credit card information is stored off-site, this complicates the PCI DSS compliance requirements, since security now goes beyond the walls and control of the Contact Center. Not only does the Contact Center require PCI compliance, but the cloud provider and storage facility also require PCI compliance. Though once set up, this type of arrangement can be the most cost effective, and it creates the biggest headache for PCI compliance and requires the most complex Contact Center software and auditing protocol. CONCLUSION When implementing your Contact Center use only applications from vendors who adhere to PA-DSS standards. Evaluate your third-party vendors, such as cloud providers, and use only those vendors who adhere to PCI DSS standards. Further, regularly promote security within your Contact Center environment by instilling a mindset of security within your employees through training, documentation and visible security queues that remind employees of the importance of security. Finally, conduct regular internal audits to 5

6 assure that security compliance goals are being met. These actions will create a track record of compliance and commitment to security that if an unfortunate event should occur, the issue of due diligence is clearly observable and thoroughly documented. For more information, please contact 3clogic at: or find us at 6

Case 2:13-cv-01887-ES-JAD Document 282-2 Filed 12/09/15 Page 1 of 116 PageID: 4879. Appendix A

Case 2:13-cv-01887-ES-JAD Document 282-2 Filed 12/09/15 Page 1 of 116 PageID: 4879. Appendix A Case 2:13-cv-01887-ES-JAD Document 282-2 Filed 12/09/15 Page 1 of 116 PageID: 4879 Appendix A Case 2:13-cv-01887-ES-JAD Document 282-2 Filed 12/09/15 Page 2 of 116 PageID: 4880 Payment Card Industry (PCI)

More information

Josiah Wilkinson Internal Security Assessor. Nationwide

Josiah Wilkinson Internal Security Assessor. Nationwide Josiah Wilkinson Internal Security Assessor Nationwide Payment Card Industry Overview PCI Governance/Enforcement Agenda PCI Data Security Standard Penalties for Non-Compliance Keys to Compliance Challenges

More information

A MERCHANTS GUIDE TO THE PAYMENT APPLICATION DATA SECURITY STANDARD (PA-DSS)

A MERCHANTS GUIDE TO THE PAYMENT APPLICATION DATA SECURITY STANDARD (PA-DSS) A MERCHANTS GUIDE TO THE PAYMENT APPLICATION DATA SECURITY STANDARD (PA-DSS) The mandatory guide for storing, processing or transmitting cardholder information Overview and applicability Any application

More information

Section 3.9 PCI DSS Information Security Policy Issued: June 2016 Replaces: January 2015

Section 3.9 PCI DSS Information Security Policy Issued: June 2016 Replaces: January 2015 Section 3.9 PCI DSS Information Security Policy Issued: June 2016 Replaces: January 2015 I. PURPOSE The purpose of this policy is to establish guidelines for processing charges on Payment Cards to protect

More information

TNHFMA 2011 Fall Institute October 12, 2011 TAKING OUR CUSTOMERS BUSINESS FORWARD. The Cost of Payment Card Data Theft and Your Business

TNHFMA 2011 Fall Institute October 12, 2011 TAKING OUR CUSTOMERS BUSINESS FORWARD. The Cost of Payment Card Data Theft and Your Business TAKING OUR CUSTOMERS BUSINESS FORWARD The Cost of Payment Card Data Theft and Your Business Aaron Lego Director of Business Development Presentation Agenda Items we will cover: 1. Background on Payment

More information

ARE YOU REALLY PCI DSS COMPLIANT? Case Studies of PCI DSS Failure! Jeff Foresman, PCI-QSA, CISSP Partner PONDURANCE

ARE YOU REALLY PCI DSS COMPLIANT? Case Studies of PCI DSS Failure! Jeff Foresman, PCI-QSA, CISSP Partner PONDURANCE ARE YOU REALLY PCI DSS COMPLIANT? Case Studies of PCI DSS Failure! Jeff Foresman, PCI-QSA, CISSP Partner PONDURANCE AGENDA PCI DSS Basics Case Studies of PCI DSS Failure! Common Problems with PCI DSS Compliance

More information

Project Title slide Project: PCI. Are You At Risk?

Project Title slide Project: PCI. Are You At Risk? Blank slide Project Title slide Project: PCI Are You At Risk? Agenda Are You At Risk? Video What is the PCI SSC? Agenda What are the requirements of the PCI DSS? What Steps Can You Take? Available Services

More information

PLACE GROUP UK LONDON STUDENT HOUSING GROUP PAYMENT CARD INDUSTRY DATA SECURITY STANDARD COMPLIANCE STATEMENT PCI DSS (09) VERSION: 2009PCIDSSP4S01

PLACE GROUP UK LONDON STUDENT HOUSING GROUP PAYMENT CARD INDUSTRY DATA SECURITY STANDARD COMPLIANCE STATEMENT PCI DSS (09) VERSION: 2009PCIDSSP4S01 PLACE GROUP UK LONDON STUDENT HOUSING GROUP PAYMENT CARD INDUSTRY DATA SECURITY STANDARD COMPLIANCE STATEMENT PCI DSS (09) VERSION: 2009PCIDSSP4S01 Information updated: 21 October 2012 SAFEGUARDING CARDHOLDER

More information

What s New in PCI DSS 2.0. 2010 Cisco and/or its affiliates. All rights reserved. Cisco Systems, Inc 1

What s New in PCI DSS 2.0. 2010 Cisco and/or its affiliates. All rights reserved. Cisco Systems, Inc 1 What s New in PCI DSS 2.0 2010 Cisco and/or its affiliates. All rights reserved. Cisco Systems, Inc 1 Agenda PCI Overview PCI 2.0 Changes PCI Advanced Technology Update PCI Solutions 2010 Cisco and/or

More information

AIS Webinar PA-DSS Program Overview

AIS Webinar PA-DSS Program Overview AIS Webinar PA-DSS Program Overview Hap Huynh Business Leader Visa Inc. December 2009 Visa Public Agenda PCI Standards PA-DSS Program PA-DSS Applicability PA-DSS Roles & Responsibilities Visa Public 2

More information

PCI Compliance Can Make Your Organization Stronger and Fitter. Brent Harman Manager, Systems Consultant Team West NetPro Computing, Inc.

PCI Compliance Can Make Your Organization Stronger and Fitter. Brent Harman Manager, Systems Consultant Team West NetPro Computing, Inc. PCI Compliance Can Make Your Organization Stronger and Fitter Brent Harman Manager, Systems Consultant Team West NetPro Computing, Inc. Today s Agenda PCI DSS What Is It? The Regulation 6 Controls 12 Requirements

More information

The Cost of Payment Card Data Theft and Your Business. Aaron Lego Director of Business Development

The Cost of Payment Card Data Theft and Your Business. Aaron Lego Director of Business Development The Cost of Payment Card Data Theft and Your Business Aaron Lego Director of Business Development Presentation Agenda Items we will cover: 1. Background on Payment Card Industry Data Security Standards

More information

Why Is Compliance with PCI DSS Important?

Why Is Compliance with PCI DSS Important? Why Is Compliance with PCI DSS Important? The members of PCI Security Standards Council (American Express, Discover, JCB, MasterCard, and Visa) continually monitor cases of account data compromise. These

More information

Payment Card Industry Security Standards PCI DSS, PCI-PTS and PA-DSS

Payment Card Industry Security Standards PCI DSS, PCI-PTS and PA-DSS The PCI Security Standards Council http://www.pcisecuritystandards.org The OWASP Foundation http://www.owasp.org Payment Card Industry Security Standards PCI DSS, PCI-PTS and PA-DSS Omar F. Khandaker,

More information

Puzzled about PCI compliance? Proactive ways to navigate through the standard for compliance

Puzzled about PCI compliance? Proactive ways to navigate through the standard for compliance Puzzled about PCI compliance? Proactive ways to navigate through the standard for compliance March 29, 2012 1:00 p.m. ET If you experience any technical difficulties, please contact 888.228.0988 or support@learnlive.com

More information

PDQ Guide for the PCI Data Security Standard Self-Assessment Questionnaire C (Version 1.1)

PDQ Guide for the PCI Data Security Standard Self-Assessment Questionnaire C (Version 1.1) PDQ has created an Answer Guide for the Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire C to help wash operators complete questionnaires. Part of the Access Customer Management

More information

PCI PA - DSS. Point XSA Implementation Guide. Atos Worldline Banksys XENTA SA. Version 1.00

PCI PA - DSS. Point XSA Implementation Guide. Atos Worldline Banksys XENTA SA. Version 1.00 PCI PA - DSS Point XSA Implementation Guide Atos Worldline Banksys XENTA SA Version 1.00 POINT TRANSACTION SYSTEMS AB Box 92031, 120 06 Stockholm, Tel. +46 8 566 287 00 www.point.se Page number 2 (16)

More information

PCI Compliance Top 10 Questions and Answers

PCI Compliance Top 10 Questions and Answers Where every interaction matters. PCI Compliance Top 10 Questions and Answers White Paper October 2013 By: Peer 1 Hosting Product Team www.peer1.com Contents What is PCI Compliance and PCI DSS? 3 Who needs

More information

PAYMENT CARD INDUSTRY (PCI) ANNUAL TRAINING DECEMBER 10, 2009 WESTERN ILLINOIS UNIVERSITY OFFICE OF THE CTSO & BUSINESS SERVICES

PAYMENT CARD INDUSTRY (PCI) ANNUAL TRAINING DECEMBER 10, 2009 WESTERN ILLINOIS UNIVERSITY OFFICE OF THE CTSO & BUSINESS SERVICES PAYMENT CARD INDUSTRY (PCI) ANNUAL TRAINING DECEMBER 10, 2009 WESTERN ILLINOIS UNIVERSITY OFFICE OF THE CTSO & BUSINESS SERVICES AGENDA PCI Players and Roles Merchant Requirements Keys To Successful PCI

More information

PCI Compliance Overview

PCI Compliance Overview PCI Compliance Overview 1 PCI DSS Payment Card Industry Data Security Standard Standard that is applied to: Merchants Service Providers (Banks, Third party vendors, gateways) Systems (Hardware, software)

More information

PCI Compliance. Top 10 Questions & Answers

PCI Compliance. Top 10 Questions & Answers PCI Compliance Top 10 Questions & Answers 1. What is PCI Compliance and PCI DSS? 2. Who needs to follow the PCI Data Security Standard? 3. What happens if I don t comply? 4. What are the basic requirements

More information

Hybrid PA-DSS Report on Validation

Hybrid PA-DSS Report on Validation Hybrid PA-DSS Report on Validation For Applications that Store, Process, or Transmit Payment Card Data but are Not Part of Authorization or Settlement Application Vendor: KomBea Corporation 3400 N. Ashton

More information

Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire

Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire Instructions and Guidelines Version 2.0 October 2010 Document Changes Date Version Description October 1, 2008 1.2 October

More information

PCI Requirements Coverage Summary Table

PCI Requirements Coverage Summary Table StillSecure PCI Complete Managed PCI Compliance Solution PCI Requirements Coverage Summary Table January 2013 Table of Contents Introduction... 2 Coverage assumptions for PCI Complete deployments... 2

More information

05.118 Credit Card Acceptance Policy. Vice Chancellor of Business Affairs. History: Effective July 1, 2011 Updated February 2013

05.118 Credit Card Acceptance Policy. Vice Chancellor of Business Affairs. History: Effective July 1, 2011 Updated February 2013 05.118 Credit Card Acceptance Policy Authority: Vice Chancellor of Business Affairs History: Effective July 1, 2011 Updated February 2013 Source of Authority: Office of State Controller (OSC); Office of

More information

PCI Requirements Coverage Summary Table

PCI Requirements Coverage Summary Table StillSecure PCI Complete Managed PCI Compliance Solution PCI Requirements Coverage Summary Table December 2011 Table of Contents Introduction... 2 Coverage assumptions for PCI Complete deployments... 2

More information

AISA Sydney 15 th April 2009

AISA Sydney 15 th April 2009 AISA Sydney 15 th April 2009 Where PCI stands today: Who needs to do What, by When Presented by: David Light Sense of Security Pty Ltd Agenda Overview of PCI DSS Compliance requirements What & When Risks

More information

P R O G R E S S I V E S O L U T I O N S

P R O G R E S S I V E S O L U T I O N S PCI DSS: PCI DSS is a set of technical and operational mandates designed to ensure that all organizations that process, store or transmit credit card information maintain a secure environment and safeguard

More information

Frequently Asked Questions

Frequently Asked Questions PCI Compliance Frequently Asked Questions Table of Content GENERAL INFORMATION... 2 PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI DSS)...2 Are all merchants and service providers required to comply

More information

Becoming PCI Compliant

Becoming PCI Compliant Becoming PCI Compliant Jason Brown - brownj52@michigan.gov Enterprise Security Architect Enterprise Architecture Department of Technology, Management and Budget State of Michigan @jasonbrown17 History

More information

Don Roeber Vice President, PCI Compliance Manager. Lisa Tedeschi Assistant Vice President, Compliance Officer

Don Roeber Vice President, PCI Compliance Manager. Lisa Tedeschi Assistant Vice President, Compliance Officer Complying with the PCI DSS All the Moving Parts Don Roeber Vice President, PCI Compliance Manager Lisa Tedeschi Assistant Vice President, Compliance Officer Types of Risk Operational Risk Normal fraud

More information

Strategies To Effective PCI Scoping ISACA Columbus Chapter Presentation October 2008

Strategies To Effective PCI Scoping ISACA Columbus Chapter Presentation October 2008 Strategies To Effective PCI Scoping ISACA Columbus Chapter Presentation October 2008 Matthew T. Davis SecureState, LLC mdavis@securestate.com SecureState Founded in 2001, Based on Cleveland Specialized

More information

Thoughts on PCI DSS 3.0. September, 2014

Thoughts on PCI DSS 3.0. September, 2014 Thoughts on PCI DSS 3.0 September, 2014 Speaker Today Jeff Sanchez is a Managing Director in Protiviti s Los Angeles office. He joined Protiviti in 2002 after spending 10 years with Arthur Andersen s Technology

More information

Using Automated, Detailed Configuration and Change Reporting to Achieve and Maintain PCI Compliance Part 4

Using Automated, Detailed Configuration and Change Reporting to Achieve and Maintain PCI Compliance Part 4 WHITEPAPER Using Automated, Detailed Configuration and Change Reporting to Achieve and Maintain PCI Compliance Part 4 An in-depth look at Payment Card Industry Data Security Standard Requirements 10, 11,

More information

Network Segmentation

Network Segmentation Network Segmentation The clues to switch a PCI DSS compliance s nightmare into an easy path Although best security practices should be implemented in all systems of an organization, whether critical or

More information

AIS Webinar. Payment Application Security. Hap Huynh Business Leader Visa Inc. 1 April 2009

AIS Webinar. Payment Application Security. Hap Huynh Business Leader Visa Inc. 1 April 2009 AIS Webinar Payment Application Security Hap Huynh Business Leader Visa Inc. 1 April 2009 1 Agenda Security Environment Payment Application Security Overview Questions and Comments Payment Application

More information

Payment Application Data Security Standard

Payment Application Data Security Standard Payment Card Industry (PCI) Payment Application Data Security Standard ROV Reporting Instructions for PA-DSS v2.0 March 2012 Changes Date March 2012 Version Description Pages 1.0 To introduce PA-DSS ROV

More information

Qualified Integrators and Resellers (QIR) Implementation Statement

Qualified Integrators and Resellers (QIR) Implementation Statement Qualified Integrators and Resellers (QIR) Implementation Statement For each Qualified Installation performed, the QIR Employee must complete this document and confirm whether the validated payment application

More information

White Paper Achieving PCI Data Security Standard Compliance through Security Information Management. White Paper / PCI

White Paper Achieving PCI Data Security Standard Compliance through Security Information Management. White Paper / PCI White Paper Achieving PCI Data Security Standard Compliance through Security Information Management White Paper / PCI Contents Executive Summary... 1 Introduction: Brief Overview of PCI...1 The PCI Challenge:

More information

Payment Card Industry Payment Application Data Security Standard (PA-DSS) FAQs for use with ROV Reporting Instructions for PA-DSS version 2.

Payment Card Industry Payment Application Data Security Standard (PA-DSS) FAQs for use with ROV Reporting Instructions for PA-DSS version 2. Payment Card Industry Payment Application Data Security Standard (PA-DSS) FAQs for use with ROV Reporting Instructions for PA-DSS version 2.0 ROV Reporting Instructions for PA-DSS v2.0 Frequently Asked

More information

PCI Compliance - A Realistic Approach. Harshul Joshi, CISM, CISA, CISSP Director, Information Technology CBIZ MHM hjoshi@cbiz.com

PCI Compliance - A Realistic Approach. Harshul Joshi, CISM, CISA, CISSP Director, Information Technology CBIZ MHM hjoshi@cbiz.com PCI Compliance - A Realistic Approach Harshul Joshi, CISM, CISA, CISSP Director, Information Technology CBIZ MHM hjoshi@cbiz.com What What is PCI A global forum launched in September 2006 for ongoing enhancement

More information

Payment Card Industry - Data Security Standard (PCI-DSS) Security Policy

Payment Card Industry - Data Security Standard (PCI-DSS) Security Policy Payment Card Industry - Data Security Standard () Security Policy Version 1-0-0 3 rd February 2014 University of Leeds 2014 The intellectual property contained within this publication is the property of

More information

PCI DATA SECURITY STANDARD OVERVIEW

PCI DATA SECURITY STANDARD OVERVIEW PCI DATA SECURITY STANDARD OVERVIEW According to Visa, All members, merchants and service providers must adhere to the Payment Card Industry (PCI) Data Security Standard. In order to be PCI compliant,

More information

Need to be PCI DSS compliant and reduce the risk of fraud?

Need to be PCI DSS compliant and reduce the risk of fraud? Need to be PCI DSS compliant and reduce the risk of fraud? NCR Security lessens your PCI compliance burden and protects the integrity of your network An NCR White Paper Experience a new world of interaction

More information

5 TIPS TO PAY LESS FOR PCI COMPLIANCE

5 TIPS TO PAY LESS FOR PCI COMPLIANCE Ebook 5 TIPS TO PAY LESS FOR PCI COMPLIANCE SIMPLE STEPS TO REDUCE YOUR PCI SCOPE 2015 SecurityMetrics 5 TIPS TO PAY LESS FOR PCI COMPLIANCE 1 5 TIPS TO PAY LESS FOR PCI COMPLIANCE SIMPLE STEPS TO REDUCE

More information

Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire

Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire Instructions and Guidelines Version 1.1 February 2008 Table of Contents About this Document... 1 PCI Data Security Standard

More information

Tokenization Amplified XiIntercept. The ultimate PCI DSS cost & scope reduction mechanism

Tokenization Amplified XiIntercept. The ultimate PCI DSS cost & scope reduction mechanism Tokenization Amplified XiIntercept The ultimate PCI DSS cost & scope reduction mechanism Paymetric White Paper Tokenization Amplified XiIntercept 2 Table of Contents Executive Summary 3 PCI DSS 3 The PCI

More information

Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire D and Attestation of Compliance

Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire D and Attestation of Compliance Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire D and Attestation of Compliance All other SAQ-Eligible Merchants and Service Providers Version 2.0 October 2010 Document

More information

worldpay.com Understanding the 12 requirements of PCI DSS SaferPayments Be smart. Be compliant. Be protected.

worldpay.com Understanding the 12 requirements of PCI DSS SaferPayments Be smart. Be compliant. Be protected. worldpay.com Understanding the 12 requirements of PCI DSS SaferPayments Be smart. Be compliant. Be protected. The 12 requirements of the Payment Card Industry Data Security Standard (PCI DSS) by type Build

More information

PCI DSS FAQ. The twelve requirements of the PCI DSS are defined as follows:

PCI DSS FAQ. The twelve requirements of the PCI DSS are defined as follows: What is PCI DSS? PCI DSS is an acronym for Payment Card Industry Data Security Standards. PCI DSS is a global initiative intent on securing credit and banking transactions by merchants & service providers

More information

8/17/2010. Over 90% of all compromised merchants are PCI level 4 (small) merchants or merchants with less than 1 million transactions per year

8/17/2010. Over 90% of all compromised merchants are PCI level 4 (small) merchants or merchants with less than 1 million transactions per year Over 90% of all compromised merchants are PCI level 4 (small) merchants or merchants with less than 1 million transactions per year Over 80% of compromised systems were card present or in-person transactions

More information

Worldpay s guide to the Payment Card Industry Data Security Standard (PCI DSS)

Worldpay s guide to the Payment Card Industry Data Security Standard (PCI DSS) Worldpay s guide to the Payment Card Industry Data Security Standard (PCI DSS) What is PCI DSS? The 12 Requirements Becoming compliant with SaferPayments Understanding the jargon SaferPayments Be smart.

More information

What are the PCI DSS requirements? PCI DSS comprises twelve requirements, often referred to as the digital dozen. These define the need to:

What are the PCI DSS requirements? PCI DSS comprises twelve requirements, often referred to as the digital dozen. These define the need to: What is the PCI standards council? The Payment Card Industry Standards Council is an institution set-up by American Express, Discover Financial Services, JCB, MasterCard Worldwide and Visa International

More information

An article on PCI Compliance for the Not-For-Profit Sector

An article on PCI Compliance for the Not-For-Profit Sector Level 8, 66 King Street Sydney NSW 2000 Australia Telephone +61 2 9290 4444 or 1300 922 923 An article on PCI Compliance for the Not-For-Profit Sector Page No.1 PCI Compliance for the Not-For-Profit Sector

More information

Your Compliance Classification Level and What it Means

Your Compliance Classification Level and What it Means General Information What are the Payment Card Industry (PCI) Data Security Standards? The PCI Data Security Standards represents a common set of industry tools and measurements to help ensure the safe

More information

Security Breaches and Vulnerability Experiences Overview of PCI DSS Initiative and CISP Payment Application Best Practices Questions and Comments

Security Breaches and Vulnerability Experiences Overview of PCI DSS Initiative and CISP Payment Application Best Practices Questions and Comments Security in the Payment Card Industry OWASP AppSec Seattle Oct 2006 Hap Huynh, Information Security Specialist, Visa USA hhuynh@visa.com Copyright 2006 - The OWASP Foundation Permission is granted to copy,

More information

Ruby VASC Instructor Guide

Ruby VASC Instructor Guide Ruby VASC Instructor Guide Client Services, Training 300 S. Park Place Blvd. Suite 100 727.953.4000 Main Reception 727.953.4270 Training Administration 727.953.4001 - Fax i_trngregistration@smokestack.verifone.com

More information

PCI DSS COMPLIANCE DATA

PCI DSS COMPLIANCE DATA PCI DSS COMPLIANCE DATA AND PROTECTION EagleHeaps FROM CONTENTS Overview... 2 The Basics of PCI DSS... 2 PCI DSS Compliance... 4 The Solution Provider Role (and Accountability).... 4 Concerns and Opportunities

More information

Adyen PCI DSS 3.0 Compliance Guide

Adyen PCI DSS 3.0 Compliance Guide Adyen PCI DSS 3.0 Compliance Guide February 2015 Page 1 2015 Adyen BV www.adyen.com Disclaimer: This document is for guidance purposes only. Adyen does not accept responsibility for any inaccuracies. Merchants

More information

Payment Card Industry (PCI) Data Security Standard ROC Reporting Instructions for PCI DSS v2.0

Payment Card Industry (PCI) Data Security Standard ROC Reporting Instructions for PCI DSS v2.0 Payment Card Industry (PCI) Data Security Standard ROC Reporting Instructions for PCI DSS v2.0 September 2011 Changes Date September 2011 Version Description 1.0 To introduce PCI DSS ROC Reporting Instructions

More information

Payment Card Industry (PCI) Data Security Standard. Requirements and Security Assessment Procedures. Version 3.1 April 2015

Payment Card Industry (PCI) Data Security Standard. Requirements and Security Assessment Procedures. Version 3.1 April 2015 Payment Card Industry (PCI) Data Security Standard Requirements and Security Assessment Procedures Version 3.1 April 2015 Document Changes Date Version Description Pages October 2008 1.2 July 2009 1.2.1

More information

PCI PA - DSS. Point ipos Implementation Guide. Version 1.01. VeriFone Vx820 using the Point ipos Payment Core

PCI PA - DSS. Point ipos Implementation Guide. Version 1.01. VeriFone Vx820 using the Point ipos Payment Core PCI PA - DSS Point ipos Implementation Guide VeriFone Vx820 using the Point ipos Payment Core Version 1.01 POINT TRANSACTION SYSTEMS AB Box 92031, 120 06 Stockholm, Tel. +46 8 566 287 00 www.point.se Page

More information

PCI Compliance for Cloud Applications

PCI Compliance for Cloud Applications What Is It? The Payment Card Industry Data Security Standard (PCIDSS), in particular v3.0, aims to reduce credit card fraud by minimizing the risks associated with the transmission, processing, and storage

More information

PC-DSS Compliance Strategies. 2011 NDUS CIO Retreat July 27, 2011 Theresa Semmens, CISA

PC-DSS Compliance Strategies. 2011 NDUS CIO Retreat July 27, 2011 Theresa Semmens, CISA PC-DSS Compliance Strategies 2011 NDUS CIO Retreat July 27, 2011 Theresa Semmens, CISA True or False Now that my institution has outsourced credit card processing, I don t have to worry about compliance?

More information

Data Security Requirements for K-12 January 28, 2010. Payment Card Industry (PCI)

Data Security Requirements for K-12 January 28, 2010. Payment Card Industry (PCI) CUR RITY SE Data Security Requirements for K-12 January 28, 2010 Payment Card Industry (PCI) SE CUR RITY 1 Welcome To Join The Voice Conference Dial 866-939-3921 Technical issues press 0 Q & A We ll leave

More information

PCI Compliance. How to Meet Payment Card Industry Compliance Standards. May 2015. cliftonlarsonallen.com. 2015 CliftonLarsonAllen LLP

PCI Compliance. How to Meet Payment Card Industry Compliance Standards. May 2015. cliftonlarsonallen.com. 2015 CliftonLarsonAllen LLP 2015 CliftonLarsonAllen LLP PCI Compliance How to Meet Payment Card Industry Compliance Standards May 2015 cliftonlarsonallen.com Overview PCI DSS In the beginning Each major card brand had its own separate

More information

Payment Card Industry (PCI) Data Security Standard

Payment Card Industry (PCI) Data Security Standard Payment Card Industry (PCI) Data Security Standard Requirements and Security Assessment Procedures Version 2.0 October 2010 Document Changes Date Version Description Pages October 2008 July 2009 October

More information

T2 IaaSand PCI Compliance. Robert Zigweid, IOActive

T2 IaaSand PCI Compliance. Robert Zigweid, IOActive T2 IaaSand PCI Compliance Robert Zigweid, IOActive Introduction Robert M. Zigweid Principal Compliance Consultant at IOActive, Inc. PCI QSA, PCI PA-QSA QSA for Amazon Web Services 2 Creating a PCI Compliant

More information

Credit Card Secure Architecture for Interactive Voice Response (IVR) Applications

Credit Card Secure Architecture for Interactive Voice Response (IVR) Applications Credit Card Secure Architecture for Interactive Voice Response (IVR) Applications What You Will Learn This whitepaper describes how to meet the Payment Card Industry Data Security Standard (PCI DSS) for

More information

Credit Card Processing Overview

Credit Card Processing Overview CardControl 3.0 Credit Card Processing Overview Overview Credit card processing is a very complex and important system for anyone that sells goods. This guide will hopefully help educate and inform new

More information

Payment Card Industry Data Security Standard Training. Chris Harper Vice President of Technical Services Secure Enterprise Computing, Inc.

Payment Card Industry Data Security Standard Training. Chris Harper Vice President of Technical Services Secure Enterprise Computing, Inc. Payment Card Industry Data Security Standard Training Chris Harper Vice President of Technical Services Secure Enterprise Computing, Inc. March 27, 2012 Agenda Check-In 9:00-9:30 PCI Intro and History

More information

Administrative Improvements. Administrative Improvements. Scoping Guidance. Clarifications for Segmentation

Administrative Improvements. Administrative Improvements. Scoping Guidance. Clarifications for Segmentation The PCI DSS Lifecycle 1 The PCI DSS follows a three-year lifecycle PCI DSS 3.0 will be released in November 2013 Optional (but recommended) in 2014; Required in 2015 PCI SSC Community Meeting Update: PCI

More information

PCI PA - DSS. Point BKX Implementation Guide. Version 2.01. Atos Xenta, Atos Xenteo and Atos Yomani using the Point BKX Payment Core

PCI PA - DSS. Point BKX Implementation Guide. Version 2.01. Atos Xenta, Atos Xenteo and Atos Yomani using the Point BKX Payment Core PCI PA - DSS Point BKX Implementation Guide Atos Xenta, Atos Xenteo and Atos Yomani using the Point BKX Payment Core Version 2.01 POINT TRANSACTION SYSTEMS AB Box 92031, 120 06 Stockholm, Tel. +46 8 566

More information

Security. Tiffany Trent-Abram VP, Global Product Management. November 6 th, 2015. One Connection - A World of Opportunities

Security. Tiffany Trent-Abram VP, Global Product Management. November 6 th, 2015. One Connection - A World of Opportunities One Connection - A World of Opportunities Security Tiffany Trent-Abram VP, Global Product Management November 6 th, 2015 2015 TNS Inc. All Rights Reserved. Bringing Global Credibility and History TNS Specializes

More information

PCI PA-DSS Requirements. For hardware vendors

PCI PA-DSS Requirements. For hardware vendors PCI PA-DSS Requirements For hardware vendors PCI security services UL's streamlined PCI PA-DSS certification services get your product to market faster. UL is world leader in advancing safety. Through

More information

PCI Compliance: Protection Against Data Breaches

PCI Compliance: Protection Against Data Breaches Protection Against Data Breaches Get Started Now: 877.611.6342 to learn more. www.megapath.com The Growing Impact of Data Breaches Since 2005, there have been 4,579 data breaches (disclosed through 2013)

More information

Automating Compliance Reporting for PCI Data Security Standard version 1.1

Automating Compliance Reporting for PCI Data Security Standard version 1.1 PCI Compliance Reporting Solution Brief Automating Regulatory Compliance and IT Best Practices Reporting Automating Compliance Reporting for PCI Data Security Standard version 1.1 The PCI Data Security

More information

PCI v2.0 Compliance for Wireless LAN

PCI v2.0 Compliance for Wireless LAN PCI v2.0 Compliance for Wireless LAN November 2011 This white paper describes how to build PCI v2.0 compliant wireless LAN using Meraki. Copyright 2011 Meraki, Inc. All rights reserved. Trademarks Meraki

More information

Presented By: Bryan Miller CCIE, CISSP

Presented By: Bryan Miller CCIE, CISSP Presented By: Bryan Miller CCIE, CISSP Introduction Why the Need History of PCI Terminology The Current Standard Who Must Be Compliant and When What Makes this Standard Different Roadmap to Compliance

More information

Payment Card Industry Data Security Standards Compliance

Payment Card Industry Data Security Standards Compliance Payment Card Industry Data Security Standards Compliance Please turn off, or to vibrate, all cell-phones/electronics Expected course length: 1 Hour Questions are welcomed. Who Created It? & What Is It?

More information

Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire

Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire Payment Card Industry (PCI) Data Security Standard Self-Assessment Questionnaire Instructions and Guidelines Version 3.2 May 2016 Document Changes Date Version Description October 1, 2008 1.2 October 28,

More information

Payment Card Industry (PCI) Data Security Standard

Payment Card Industry (PCI) Data Security Standard Payment Card Industry (PCI) Data Security Standard Attestation of Compliance for Onsite Assessments Service Providers Version 3.0 February 2014 Section 1: Assessment Information Instructions for Submission

More information

CITY OF SAN DIEGO ADMINISTRATIVE REGULATION Number 95.51 PAYMENT CARD INDUSTRY (PCI) COMPLIANCE POLICY. Page 1 of 9.

CITY OF SAN DIEGO ADMINISTRATIVE REGULATION Number 95.51 PAYMENT CARD INDUSTRY (PCI) COMPLIANCE POLICY. Page 1 of 9. 95.5 of 9. PURPOSE.. To establish a policy that outlines the requirements for compliance to the Payment Card Industry Data Security Standards (PCI-DSS). Compliance with this standard is a condition of

More information

University of Sunderland Business Assurance PCI Security Policy

University of Sunderland Business Assurance PCI Security Policy University of Sunderland Business Assurance PCI Security Policy Document Classification: Public Policy Reference Central Register IG008 Policy Reference Faculty / Service IG 008 Policy Owner Chief Financial

More information

1/18/10. Walt Conway. PCI DSS in Context. Some History The Digital Dozen Key Players Cardholder Data Outsourcing Conclusions. PCI in Higher Education

1/18/10. Walt Conway. PCI DSS in Context. Some History The Digital Dozen Key Players Cardholder Data Outsourcing Conclusions. PCI in Higher Education PCI in Higher Education Walter Conway, QSA 403 Labs, LLC Walt Conway PCI consultant, blogger, trainer, speaker, author Former Visa VP Help schools become PCI compliant Represent Higher Education at PCI

More information

DATA SECURITY. Payment Card Industry (PCI) Compliance Steps for Organizations May 26, 2010. 2010 Merit Member Conference

DATA SECURITY. Payment Card Industry (PCI) Compliance Steps for Organizations May 26, 2010. 2010 Merit Member Conference 2010 Merit Member Conference Compliance Steps for Organizations May 26, 2010 Payment Card Industry (PCI) 1 Welcome 2 Welcome Q & A We ll leave time to address questions during the last 15 minutes of the

More information

Payment Card Industry (PCI) Data Security Standard. Requirements and Security Assessment Procedures. Version 3.0 November 2013

Payment Card Industry (PCI) Data Security Standard. Requirements and Security Assessment Procedures. Version 3.0 November 2013 Payment Card Industry (PCI) Data Security Standard Requirements and Security Assessment Procedures Version 3.0 November 2013 Document Changes Date Version Description Pages October 2008 1.2 July 2009 1.2.1

More information

Achieving Compliance with the PCI Data Security Standard

Achieving Compliance with the PCI Data Security Standard Achieving Compliance with the PCI Data Security Standard June 2006 By Alex Woda, MBA, CISA, QDSP, QPASP This article describes the history of the Payment Card Industry (PCI) data security standards (DSS),

More information

La règlementation VisaCard, MasterCard PCI-DSS

La règlementation VisaCard, MasterCard PCI-DSS La règlementation VisaCard, MasterCard PCI-DSS Conférence CLUSIF "LES RSSI FACE À L ÉVOLUTION DE LA RÉGLEMENTATION" 7 novembre 07 Serge Saghroune Overview of PCI DSS Payment Card Industry Data Security

More information

PCI-DSS: A Step-by-Step Payment Card Security Approach. Amy Mushahwar & Mason Weisz

PCI-DSS: A Step-by-Step Payment Card Security Approach. Amy Mushahwar & Mason Weisz PCI-DSS: A Step-by-Step Payment Card Security Approach Amy Mushahwar & Mason Weisz The PCI-DSS in a Nutshell It mandates security processes for handling, processing, storing and transmitting payment card

More information

CardControl. Credit Card Processing 101. Overview. Contents

CardControl. Credit Card Processing 101. Overview. Contents CardControl Credit Card Processing 101 Overview Credit card processing is a very complex and important system for anyone that sells goods. This guide will hopefully help educate and inform new and old

More information

Payment Card Industry (PCI) Data Security Standard

Payment Card Industry (PCI) Data Security Standard Payment Card Industry (PCI) Data Security Standard Attestation of Compliance for Onsite Assessments Service Providers Version 3.0 February 2014 Section 1: Assessment Information Instructions for Submission

More information

PCI Compliance Training

PCI Compliance Training PCI Compliance Training 1 PCI Training Topics Applicable PCI Standards Compliance Requirements Compliance of Unitec products Requirements for compliant installation and use of products 2 PCI Standards

More information

PCI DSS Best Practices with Snare Enterprise Agents PCI DSS Best Practices with Snare Enterprise Agents

PCI DSS Best Practices with Snare Enterprise Agents PCI DSS Best Practices with Snare Enterprise Agents PCI DSS Best Practices with Snare Enterprise InterSect Alliance International Pty Ltd Page 1 of 9 About this document The PCI/DSS documentation provides guidance on a set of baseline security measures

More information

A PCI Journey with Wichita State University

A PCI Journey with Wichita State University A PCI Journey with Wichita State University Blaine Linehan System Software Analyst III Financial Operations & Business Technology Division of Administration & Finance 1 Question #1 How many of you know

More information

PCI Compliance at The University of South Carolina. Failure is not an option. Rick Lambert PMP University of South Carolina ricklambert@sc.

PCI Compliance at The University of South Carolina. Failure is not an option. Rick Lambert PMP University of South Carolina ricklambert@sc. PCI Compliance at The University of South Carolina Failure is not an option Rick Lambert PMP University of South Carolina ricklambert@sc.edu Payment Card Industry Data Security Standard (PCI DSS) Who Must

More information

Cyber - Security and Investigations. Ingrid Beierly August 18, 2008

Cyber - Security and Investigations. Ingrid Beierly August 18, 2008 Cyber - Security and Investigations Ingrid Beierly August 18, 2008 Agenda Visa Cyber - Security and Investigations Today s Targets Recent Attack Patterns Hacking Statistics (removed) Top Merchant Vulnerabilities

More information

PCI Compliance : What does this mean for the Australian Market Place? Nov 2007

PCI Compliance : What does this mean for the Australian Market Place? Nov 2007 Sense of Security Pty Ltd (ABN 14 098 237 908) 306, 66 King St Sydney NSW 2000 Australia Tel: +61 (0)2 9290 4444 Fax: +61 (0)2 9290 4455 info@senseofsecurity.com.au PCI Compliance : What does this mean

More information

Varonis Systems & The Payment Card Industry Data Security Standard (PCI DSS)

Varonis Systems & The Payment Card Industry Data Security Standard (PCI DSS) CONTENTS OF THIS WHITE PAPER Overview... 1 Background... 1 Who Needs To Comply... 1 What Is Considered Sensitive Data... 2 What Are the Costs/Risks of Non-Compliance... 2 How Varonis Helps With PCI Compliance...

More information

PCI DSS 101 FOR CTOs AND BUSINESS EXECUTIVES

PCI DSS 101 FOR CTOs AND BUSINESS EXECUTIVES PCI DSS 101 FOR CTOs AND BUSINESS EXECUTIVES CUTTING THROUGH THE COMPLEXITY AND CONFUSION Over the years, South African retailers have come under increased pressure to gain PCI DSS (Payment Card Industry

More information