CM00 Change Management High Level

Transcription

1 CM00 Change Management High Level CM01 Create Change CM09 Assess and Execute Emergency / CM03 Approve Change CM05 Implement Change CM02 Assess And Schedule Change CM07 Review Change CM04 Communicate Scheduled Change CM00-02 Change Successful? CM00-01 Emergency / Immediate Change? CM08 Perform Change Management Process Review Service Improvement Plan CM06 Invoke Contingency Plan

2 CM01 Create Change (CR) CM Close Change Record CM00-03 Planning Ahead For Change s? CM01-05 Identify CM02-05 Is Change Accepted? CM01-10 Determine Affected Stakeholders CM01-15 Construct Tested Contingency Plan CM07-10 New Change Needed? CM03-09 Document The Reason For Rejection And tify CM01-04 Populate Change Schedule With Known Change s CM01-06 Describe the Change CM01-11 Determine Any Interdependent Changes Required CM01-16 Develop and Document Communication Plan CM01-17 Insert into Change Schedule for Assessment CM07-11 Close Change Record CM Close Change Record CM01-07 Determine Required Timeline and Anticipated Scheduling Dates CM01-12 Determine Required Resources (People, HW, SW) CM02 Assess And Schedule CM01-01 Verify The Action Requires Initiating A Change CM01-08 Determine Impact / Urgency and Identify Configuration Items Affected By Change CM01-13 Document Tasks and Procedures CM00-02 Is Change A Service? NO CM01-09 Determine Priority of the Change CM01-14 Determine Change Risk and Downtime SR Service Mgmt

3 CM02 Create Change (CR) CM01 Create CR CM02-02 Validate Release Stage Design Review/Approvals CM02-06 Is the CR an Emergence or Immediate Change? CM04-04 Is Adjustment To Change Schedule Needed? CM01-04 Populate Change Schedule With Known CR CM02-03 Review Priority, Impact, Technical Risk and Resources CM09 Assess and Execute Emergency / Immediate CR CM02-07 Adjust Position in the Change Schedule as Needed CM05-06 Update CR, Create Incident (if needed), tify Stakeholders CM02-01 Review and Validate CR Content CM02-04 Validate and Establish Change Schedule CM02-05 Is CR Accepted? CM02-08 Accept Change CM03 Approve Change Change Reqests: Date Change Description Reason for the Change System, Hardware, Network Impact Required Timeline Interdependent Changes Contingency Plan Affected Technology Owners, Areas Tasks Cost or CBA as appropriate CM01-06 Describe the Change

4 CM03 Approve Change (CR) CM02-08 Accept Change CM03-02 Review and Evaluate Business, Technical and SLA Impact CM03-06 Determine If If ed Change is is Acceptable CM09-03 e Approve the CR? CM03-08 Update Change to Indicate Approval CM03-01 Is CR a Pre- Approved Change? CM03-03 Review and Evaluate ed Timeline and Contingency Plans CM3-07 Approves the CR? CM03-09 Document the Reason for Rejection and tify CM04 Communicate Scheduled Change CM03-04 Assess Impact On Other Changes CM01-01 Verify the Action Requires a CR CM03-05 Validate It It Manager Approvals are Complete

5 CM04 Communicate Scheduled Change (CR) CM03-01 Is CR a Pre-Approved Change? CM04-03 Is Additional Communication Required? CM04-05 Publish Change Schedule CM04-01 Execute Communications Plan CM04-04 Is Adjustment to Change Schedule Needed? CM05 Implement Change CM04-02 Respond to Feedback and Update Schedule if if Needed CM02-07 Adjust Position in the Change Schedule as Needed

6 CM05 Implement Change (CR) CM04-05 Publish Change Schedule CM05-04 Conditions Satisfactory to Proceed? CM05-07 Create Incident (if needed) CM05-11 Was Acceptable Criteria Met? CM05-12 Update CR with Results and Lessons Learned CM05-01 Review and Verify CR Details CM05-05 Conditions Recoverable within the Change Window? CM05-08 Execute CR Tasks CM06 Invoke Contingency Plan CM05-13 tify Stakeholders of Completed CM05-02 Verify Current State or Impacted Assets CM05-06 Update CR, Create Incident (if needed), tify Stakeholders CM05-09 Update CR Task Progress CM07 Review Change CM05-03 Assemble, Verify and Position the Change CM02 Assess and Schedule CR CM05-10 Perform Production Verification

7 CM06 Invoke Contingency Plan CM05-11 Was Acceptable Criteria Met? CM06-03 Validate Successful Execution Contingency Plan CM06-06 Create Incident CM06-08 Cause of the Change Failure Known? CM06-01 tify Stakeholders of Intent to Implement Contingency Plan CM06-04 Perform Production Verification CM06-07 Update Change Record to Record Contingency Failures CM06-09 Create a Problem Record CM06-02 Execute Contingency Plan Tasks CM06-05 Was Contingency Execution Successful? CM06-10 tify Stakeholders of Contingency Results CM07 Review Change

8 CM07 Review Change (CR) CM05-13 tify Stakeholders of Completed CM07-02 IT Assets / Cis to Update? CM07-07 Document Lessons Learned for Distribution and Archive CM07-11 Close Change Record CM09-10 Was Acceptable Criteria Met? CM07-03 Authorize Asset / CMDB Update CM07-08 Communicate Problems and Solicit Next Steps CM01 Create Change CM06-10 tify Stakeholders of Contingency Results CM07-04 Was Successful? Review Criteria: Change objectives met? satisfied? Impacted users satisfied? Service impact negative? Contingency Plan succeessful? CM07-09 Document Rework Required for Successful Change CM07-01 Assess and Confirm the Status of the CR CM07-05 Review and Validate Change Documentation CM07-06 Close Change Record CM07-10 New Change Needed? END CM01-17 Insert into Change Schedule for Assessment

9 CM08 Perform Change Management Process Review CM Determine Required Metrics for Change Management Process CM08-05 Solicit Level of Satisfaction with Current Change Management Process CM08-09 Schedule Process Improvement Meetings CM08-02 Validate Required Data is is Available CM08-06 Analyze Lessons Learned Archive for Potential Process Improvement CM08-10 Determine Process Changes for Process Improvement CM08-03 Compile Reports to Meet Change Management Metrics CM08-07 Evaluate Auditing Remediations CM08-11 Authorize Process Changes Service Improvement Plan CM08-04 Evaluate Change Management Metrics CM08-08 Compile & Distribute Potential Process Improvements Service Improvement Plan CM08-12 Implement Changes to Process

10 CM09 Assess and Execute Emergency / CM02-06 Is the CR an Emergency or? CM09-04 Does Change Impact Require tifications? CM09-08 Execute the Emergency / Cm09-11 Update Change with Results and Lessons Learned CM09-01 Present Emergency / to e CM09-05 tify Stakeholders of Emergency / CM9-09 Verify the Success of the Emergency / CM09-12 tify Stakeholders of Completed e CM09-02 Review Emergency / CM09-06 Assemble, Verify, and Position the Emergency / CM09-10 Was Acceptable Criteria Met? CM07 Review Change CM09-03 e Approve the Change? CM09-07 Verify the Current State of the Impacted Asset(s) CM06 Invoke Contingency Plan CM03-09 Document the Reason for Rejection and tify