Avaya Mailbox Manager and Unimax 2nd Nature A Comparison

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Avaya Mailbox Manager and Unimax 2nd Nature A Comparison"

Transcription

1 Unifying Voice Administration Technical Brief Avaya Mailbox Manager and Unimax 2nd Nature A Comparison SUPPORT FOR MAILBOX MANAGER WILL END WITH M O D U L A R M E S S A G I N G U N D E R S TA N D Y O U R U P G R A D E OPTION AND THE DIFFERENCES BETWEEN MAILBOX M A N A G E R A N D 2 N D N AT U R E.

2 Background Unimax Systems Corporation is the original OEM developer of Avaya Mailbox Manager (MBM). For the past ten years, Avaya has bundled MBM with Modular Messaging (MM) systems and legacy Aria, Serenade, and Intuity Map40/100 systems. Starting with MM version 5.1, MBM will no longer be bundled with MM. Additionally, MM 5.1 will not support MBM. The replacement product is Unimax s 2nd Nature. This solution adds a number of advanced features and benefits to MBM, and because the same company created it, users will find the upgrade process easy and the user interface familiar. 2nd Nature is available directly from Unimax. It would be difficult to describe all the differences between MBM and 2nd Nature and how they will apply to you without understanding more about your business. This technical brief is designed to get you started with some important information. A Unimax Account Manager will provide additional details about the differences between the two products and how 2nd Nature s advanced features and capabilities will apply to your specific telecommunications environment. Unimax 2nd Nature Unimax s 2nd Nature unifies voice administration by enabling telecommunications and IT departments to manage their enterprise voice systems with a single, centralized administration interface. Since 1991, Unimax has built a strong customer base that includes nationally recognized enterprises in a variety of industries such as banking, equities, financial services, healthcare, legal, pharmaceuticals, technology, and others. Our customer list reads like the Who s Who of Fortune 1000 companies. Unimax customers also include educational institutions, governmental entities, and managed service providers. Everyday, our customers use 2nd Nature and other Unimax products and services to reduce operational costs, strengthen security, increase visibility and control, and improve internal customer service. Mailbox Manager and 2nd Nature High Level Differences Due to scalability issues, recent releases of MBM limited it to a single-site, single-administrator product. 2nd Nature moves beyond these limitations and offers capabilities for multi-site and multi-administrator administration with subscriber-based licensing. PAGE 2

3 MBM limited its compatibility to only Avaya voice messaging systems such as MM, Aria, Serenade, and Intuity Map 40/100. 2nd Nature expands that compatibility to include both PBX and voice mail systems. This compatibility extends beyond just Avaya and includes other brandname vendors such as AVST, Cisco, Nortel, Microsoft, and others. Please contact us for information on specific system compatibility. The MBM client/server product used a proprietary database (FairCom). 2nd Nature uses a standard Microsoft SQL database. Small installations (5,000 mailboxes or less) can use Microsoft s SQL Express (available on Microsoft s website as a free download). Larger installations should use SQL Server. With either version of SQL, users will no longer receive the database requires rebuilding error. The 2nd Nature SQL database can reside on an existing SQL farm or as a separate installation. Mailbox Manager and 2nd Nature Major Feature Differences 2nd Nature provides a single, centralized administration interface for managing multiple PBX and voice messaging systems. Along with the legacy Avaya voice mail systems, for example, 2nd Nature also supports Avaya s Communication Manager PBX, Message Networking System, Modular Messaging version 5.1 and higher, Modular Messaging networked enhanced lists, Modular Messaging Subscriber Options, and many others. Global spreadsheet views in 2nd Nature show all records on like devices (e.g. all voice mailboxes on all Modular Messaging systems in the 2nd Nature configuration) An advanced resource management feature in 2nd Nature allows system administrators to define ranges of valid record numbers such as mailbox extensions. From those valid ranges, 2nd Nature presents lists of unused extensions when creating new mailboxes. Resource management also provides automatic aging for all managed records within a system as well as manually reserving one managed record at a time. Additionally, resource management enables an administrator to quickly identify which resources are available when linked to other systems and what resources are currently unused. 2nd Nature offers Active Directory integration. Specifically, 2nd Nature supports read only or modify only integration with LDAP directory services such as Microsoft s Active Directory. A system administrator can configure 2nd Nature to download any relevant Active Directory mappings. Also, 2nd Nature will show phone and/or voice mailboxes whose extensions match a designated field in Active Directory. When creating a phone or voice mailbox from an Active PAGE 3

4 Directory user, names and extension numbers are automatically filled into the corresponding phone or voice mailbox fields. Active Directory Groups (e.g. lists) are also supported which allows easy creation of voic lists with list members. 2nd Nature Upgrade Benefits The following table highlights notable differences between MBM and 2nd Nature. Data stored in a proprietary file-based structure from FairCom Data stored in an open SQL database structure from Microsoft Ease of use when installing 2nd Nature. Typically environments simply add a database to an existing Microsoft SQL server. Database is managed for backups and security using standard database software tools. Conforms to standardization for open database policies. No more database requires rebuilding errors. Operator list displayed for log-in dialog Administrator must type in both their log-in name and password Enhanced security prevents a hacker from figuring out a username and password combination. System configuration tool Add, remove, and reconfigure systems (parent/child configurations such as Message Networking to Modular Messaging) without having to request an updated license file. PAGE 4

5 Communications workstation runs as an application Communications workstation is installed and runs as a Windows service which is set to automatically launch when the system reboots There is no need to manually launch the client during a system reboot. Off hours server restarts do not require manual attention. Service manager Start and stop the 2nd Nature communication service without drilling down to the control panel, administrator tools, component services location. Global list Global spreadsheet views in 2nd Nature show all records on like devices (e.g. all voice mailboxes on all Modular Messaging systems in the 2nd Nature configuration.) Unlike the native interfaces, 2nd Nature can display tens of thousands of records in a single view. Workspace area cannot be altered Windows workspace created in module design: framework, system lists, shortcuts, and global lists windows Customize the Framework, system lists, shortcuts, and global lists views to create an efficient workspace just for you. Session audit files Administrator log Administrator log can be viewed using the find, filter, sort functions to locate specific details without browsing through multiple audit files. PAGE 5

6 Operators Administrators/administrator roles Role-based administrator management restricts or allows access to systems, record lists or functions: create, display, modify, or delete. applies to all administrators with role. To enforce consistency, administrator roles can be limited so that record creation is only done in approved templates. It is also possible to limit how changes are processed. For example, you could activate system settings that require all changes to be made in a report view with limited columns displayed. Additionally, the Record Level Permissions feature enables companies to filter an administrator s view of information by department, number ranges, etc. This important feature enables tenant administration capabilities. Single sign-on (Active Directory integration) Administrator accounts can be configured to use Windows Active Directory logins. If an administrator has logged onto the system, 2nd Nature can launch without entering the administrator s name and password. PAGE 6

7 Application options to assign global application parameters across all 2nd Nature managed systems Globally define download settings, settings, configure a login security message, label user defined fields, and input global project settings. Notification: notify triggers and notify actions Be informed about 2nd Nature activity by defining notification triggers such as failed projects and notification actions such as or file actions. Open individual projects to view changes View all changes and pending changes Enables an administrator to view changes across all projects. Use find, filter, and sort to organize the information. Computer time setting Synchronized time setting Time is stored in the database as UTC/GMT and time zone conversions take place when time fields are accessed. This ensures consistent, accurate reporting. All time is shown in AM/PM instead of 24-hour military time. Picker formats Report views and ability to schedule report views Report view creation is easier and reports can be scheduled to produce a file or an message on a recurring basis. Templates associated with one system Templates configurable per system or per record type One template can be created and used for all like records, such as all Modular Messaging mailboxes. PAGE 7

8 Shortcuts view Shortcuts offer administrators a structure for organizing and configuring common records and reports. Display as web page view Display attributes of one or more records to view a configuration, troubleshooting, or reporting. The HTML file can be saved to file or printed. When accessed from a voice mailbox or Active Directory user, the information in this view includes showing all of the voic or lists a voice mailbox or box belongs to. When accessed from the voic or list, it shows all of the voic or boxes that belong to the list and how they got there (such as nested lists). Find, filter, sort Find, filter, filter from file, and sort Enhanced capability to better organize and find data. For example, filter has been enhanced to use an external file containing filter criteria. Modify from file Ability to modify multiple records using that data from an external file. This gives an administrator the ability to modify one or more fields with unique values from a file. PAGE 8

9 List chooser New list chooser with find/filter/sort capabilities added. This modified list chooser provides enhanced browsing capabilities, such as associating Modular Messaging subscribers with corresponding Active Directory department fields when choosing a mailbox to create a template. Add using template Add using template button added on the Multiple Record Editor, Add item view. With this feature an administrator can leverage their existing templates when adding items to a record. For example, when a mailbox is added to an Active Directory user. Resource management The resource management feature in 2nd Nature allows system administrators to define ranges of valid record numbers such as mailbox extensions. From those valid ranges, 2nd Nature presents lists of unused extensions when creating new mailboxes. 2nd Nature also provides automatic aging for all managed records within a system or by manually reserving one managed record at a time. Additionally, resource management allows the user to quickly identify which resources are available and which are currently unused. PAGE 9

10 Active Directory integration 2nd Nature supports read only or modify only integration with LDAP directory services such as Microsoft s Active Directory. The system administrator can configure 2nd Nature to download any of the Active Directory mappings that make sense for 2nd Nature to know about. 2nd Nature will show phone and/or voice mailboxes whose extensions match a designated phone number field in Active Directory. When creating a phone or voice mailbox from an Active Directory user, names and extension numbers are automatically filled into the corresponding phone or mailbox fields. Active Directory groups ( lists) are also supported which allows easy creation of voice mail lists with list members. Visibility and control of subscriber options in Modular Messaging systems All subscriber options rules, related phone lists, and related fields are visible to all subscribers. Single or bulk create, modify and delete, functions are also allowed. Manage secondary extensions in Modular Messaging systems Management of secondary extensions has been expanded to include bulk create, modify, and delete. PAGE 10

11 Visibility and control of the educator state in Modular Messaging View the educator state field and reset it to new. This field is a good indication of which mailboxes are in use. This field is not visible in the native interface. Support of multisite capabilities in Modular Messaging systems Full visibility and administration of Modular Messaging systems using multisite capabilities. This feature enables the use of mailbox numbers of varying lengths. 2nd Nature Extensions and Professional Solutions Unlike MBM, 2nd Nature is fully compatible with licensed extensions from Unimax. These add-on products include Enterprise MAC Audit and HelpDesk. Unimax s Enterprise MAC Audit provides historical detail of moves, adds, and changes (MACs) and makes understanding and controlling MAC activity easy. Enterprise MAC Audit addresses business needs such as monitoring the volume and quality of in-house MAC activity, reconciling MAC invoices from managed service providers, troubleshooting configuration problems, improving security, monitoring types and sources of change, and demonstrating policy compliance. Enterprise MAC Audit reports data from any 2nd Nature supported PBX or messaging system. Reports can be created within 2nd Nature or the data can be exported to other applications. Unimax s HelpDesk will enable your company to increase its rate of internal first-call resolutions. HelpDesk uses a web interface to easily pass responsibility for a selected set of 2nd Nature s voice system administration functions to your organization s IT help desk. Password resets and voice mailbox name changes are among the most common end-user requests. In many organizations, password resets alone make up over half of all telecommunications related help desk calls. When these requests are routed to telecommunications administrators, they tie up valuable resources and time that can be better spent on more complex activities. With Unimax s HelpDesk, IT help desk personnel PAGE 11

12 are able to reset passwords, change names, and enable or disable telephones on their own without special training on PBX or voice mail systems. The security and integrity of the voice systems are maintained and internal customers receive immediate assistance. Help desk associates can handle simple customer requests within moments even before the employee hangs up the phone. In addition to Enterprise MAC Audit and HelpDesk, 2nd Nature can extend its functionality with Unimax s customized Professional Solutions. Customers with specific business needs and objectives not met by the standard 2nd Nature product may want to consider a Unimax Professional Solution. Because 2nd Nature is a framework, as well as an application, it can be used to create customdesigned solutions specific to your business needs. Virtually any application or device that relies on user profile data (e.g. HR, call accounting, and E-911 systems) is a candidate for a Unimax Professional Solution. Examples of Professional Solutions designed, developed, and implemented at our customer sites include self-service password reset and automated workflow solutions such as provisioning, voice mail list management, and voice system reporting. For more information about your Mailbox Manager upgrade, 2nd Nature, or Unimax s other unified voice administration products and services, please contact us at (800) or by at Visit us online at to download product information, white papers, and more. PAGE 12

13 Unimax Systems Corporation 430 First Avenue North, Suite 790 Minneapolis, Minnesota Contact us: Phone: (800) Fax: (612) Unimax Systems Corporation. All rights reserved. This document is for informational purposes only. Specifications are subject to change without notice. Unimax Systems Corporation makes no warranties, express or implied, in this summary. 2nd Nature is a registered trademark of Unimax Systems Corporation. All other trademarks are the property of their respective owners.

Improve Internal Customer Service While Administering Multi-Vendor Voice Systems

Improve Internal Customer Service While Administering Multi-Vendor Voice Systems WhitePaper Improve Internal Customer Service While Administering Multi-Vendor Voice Systems HOW UNIFIED VOICE ADMINISTRATION CAN IMPROVE INTERNAL CUSTOMER SERVICE AND IMPACT YOUR ORGANIZATION'S BOTTOM

More information

How to Significantly Reduce the Cost of PBX and Voice Mail Administration

How to Significantly Reduce the Cost of PBX and Voice Mail Administration WhitePaper How to Significantly Reduce the Cost of PBX and Voice Mail Administration SEVEN REASONS WHY VOICE ADMINISTRATION SYSTEMS COST YOUR ORGANIZATION MONEY, AND HOW UNIFIED VOICE ADMINISTRATION CAN

More information

How to off-load costly, redundant telecom administrative changes to your help desk.

How to off-load costly, redundant telecom administrative changes to your help desk. White Paper WHITE PAPER How to off-load costly, redundant telecom administrative changes to your help desk. REDUCE COST AND IMPROVE SERVICE LEVELS BY ENABLING HELP DESK AGENTS TO EASILY AND IMMEDIATELY

More information

Strengthen Security and Accountability of Multi-Vendor Voice Systems

Strengthen Security and Accountability of Multi-Vendor Voice Systems WhitePaper Strengthen Security and Accountability of Multi-Vendor Voice Systems HOW UNIFIED VOICE ADMINISTRATION CAN HELP REDUCE EXPOSURE TO CORPORATE SECURITY RISKS. Executive Summary Network security

More information

Administering Cisco ISE

Administering Cisco ISE CHAPTER 8 This chapter describes the administrative activities for the Cisco Identity Services Engine (ISE) and how to perform them. The following topics are covered: Logging In, page 8-1 System Time and

More information

Cloud. Hosted Exchange Administration Manual

Cloud. Hosted Exchange Administration Manual Cloud Hosted Exchange Administration Manual Table of Contents Table of Contents... 1 Table of Figures... 4 1 Preface... 6 2 Telesystem Hosted Exchange Administrative Portal... 7 3 Hosted Exchange Service...

More information

WebSpy Vantage Ultimate 2.2 Web Module Administrators Guide

WebSpy Vantage Ultimate 2.2 Web Module Administrators Guide WebSpy Vantage Ultimate 2.2 Web Module Administrators Guide This document is intended to help you get started using WebSpy Vantage Ultimate and the Web Module. For more detailed information, please see

More information

ADSelfService Plus Client Software Installation Guide

ADSelfService Plus Client Software Installation Guide ADSelfService Plus Client Software Installation Guide ( I n s t a l l a t io n t h r o u g h A DS e l f S e r v ic e P l u s w e b p o r t a l a n d M a n u a l I n s t a l l a t io n ) 1 Table of Contents

More information

WatchDox Administrator's Guide. Application Version 3.7.5

WatchDox Administrator's Guide. Application Version 3.7.5 Application Version 3.7.5 Confidentiality This document contains confidential material that is proprietary WatchDox. The information and ideas herein may not be disclosed to any unauthorized individuals

More information

Polar Help Desk 4.1. User s Guide

Polar Help Desk 4.1. User s Guide Polar Help Desk 4.1 User s Guide Copyright (legal information) Copyright Polar 1995-2005. All rights reserved. The information contained in this document is proprietary to Polar and may not be used or

More information

Wave IP 2.0 SP1. Wave ViewPoint User Guide

Wave IP 2.0 SP1. Wave ViewPoint User Guide Wave IP 2.0 SP1 Wave ViewPoint User Guide 2011 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Vertical ViewPoint

More information

NETWRIX ACCOUNT LOCKOUT EXAMINER

NETWRIX ACCOUNT LOCKOUT EXAMINER NETWRIX ACCOUNT LOCKOUT EXAMINER ADMINISTRATOR S GUIDE Product Version: 4.1 July 2014. Legal Notice The information in this publication is furnished for information use only, and does not constitute a

More information

Novell Identity Manager

Novell Identity Manager Password Management Guide AUTHORIZED DOCUMENTATION Novell Identity Manager 3.6.1 June 05, 2009 www.novell.com Identity Manager 3.6.1 Password Management Guide Legal Notices Novell, Inc. makes no representations

More information

Modular Messaging. Release 4.0 Service Pack 4. Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms.

Modular Messaging. Release 4.0 Service Pack 4. Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms. Modular Messaging Release 4.0 Service Pack 4 Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms. April 2009 2006-2009 Avaya Inc. All Rights Reserved. Notice

More information

Fixes for CrossTec ResQDesk

Fixes for CrossTec ResQDesk Fixes for CrossTec ResQDesk Fixes in CrossTec ResQDesk 5.00.0006 December 2, 2014 Resolved issue where the list of Operators on Category was not saving correctly when adding multiple Operators. Fixed issue

More information

CTERA Portal Datacenter Edition

CTERA Portal Datacenter Edition Administrator Guide CTERA Portal Datacenter Edition November 2013 Version 4.0 Copyright 2009-2013 CTERA Networks Ltd. All rights reserved. No part of this document may be reproduced in any form or by any

More information

Deciding When to Deploy Microsoft Windows SharePoint Services and Microsoft Office SharePoint Portal Server 2003. White Paper

Deciding When to Deploy Microsoft Windows SharePoint Services and Microsoft Office SharePoint Portal Server 2003. White Paper Deciding When to Deploy Microsoft Windows SharePoint Services and Microsoft Office SharePoint Portal Server 2003 White Paper Published: October, 2003 Table of Contents Introduction 4 Relationship between

More information

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0 Administration Guide BlackBerry Enterprise Service 12 Version 12.0 Published: 2015-01-16 SWD-20150116150104141 Contents Introduction... 9 About this guide...10 What is BES12?...11 Key features of BES12...

More information

Windows Client User Guide

Windows Client User Guide www.novell.com/documentation Windows Client User Guide GroupWise 2012 September 20, 2012 Legal Notices Novell, Inc., makes no representations or warranties with respect to the contents or use of this documentation,

More information

Enswitch Administrator Guide

Enswitch Administrator Guide Enswitch Administrator Guide July 2012 Enswitch Administrator Guide 1 Contents 1 Introduction... 5 1.1 The Purpose of this Document...5 1.2 Features...5 1.3 Workflows...5 2 User Enrollment... 6 3 User

More information

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal This Application Note explains how to configure ConnectWise PSA (Professional Service Automation) application settings and Cisco

More information

Interworks. Interworks Cloud Platform Installation Guide

Interworks. Interworks Cloud Platform Installation Guide Interworks Interworks Cloud Platform Installation Guide Published: March, 2014 This document contains information proprietary to Interworks and its receipt or possession does not convey any rights to reproduce,

More information

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG...

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... 11 Raising a Service Request... 12 Edit the Service Request...

More information

Vyapin Office 365 Management Suite

Vyapin Office 365 Management Suite Vyapin Office 365 Management Suite Last Updated: May 2015 Copyright 2015 Vyapin Software Systems Private Limited. All rights reserved. This document is being furnished by Vyapin Software Systems Private

More information

User Manual for Web. Help Desk Authority 9.0

User Manual for Web. Help Desk Authority 9.0 User Manual for Web Help Desk Authority 9.0 2011ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic

More information

Part No. P0935737 02. Multimedia Call Center. Set Up and Operation Guide

Part No. P0935737 02. Multimedia Call Center. Set Up and Operation Guide Part No. P0935737 02 Multimedia Call Center Set Up and Operation Guide 2 Multimedia Call Center Set Up and Operation Guide Copyright 2001 Nortel Networks All rights reserved. 2001. The information in this

More information

Vector HelpDesk - Administrator s Guide

Vector HelpDesk - Administrator s Guide Vector HelpDesk - Administrator s Guide Vector HelpDesk - Administrator s Guide Configuring and Maintaining Vector HelpDesk version 5.6 Vector HelpDesk - Administrator s Guide Copyright Vector Networks

More information

IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

SourceForge Enterprise Edition 4.4 SP1 User Guide

SourceForge Enterprise Edition 4.4 SP1 User Guide SourceForge Enterprise Edition 4.4 SP1 User Guide SourceForge Enterprise Edition 4.4, Service Pack 1 Part Number: 98-0063 Last Revision: January 2008 Copyright 2008 CollabNet, Inc. All rights reserved.

More information

Task Management. JobTraQ Core Features

Task Management. JobTraQ Core Features Task Management JobTraQ automates human to human workflow and simplifies hierarchical team management of collaborative tasks. JobTraQ also ensures that the correct data is collected and displayed through

More information

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Application Setup help topics for printing

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Application Setup help topics for printing HP Service Manager Software Version: 9.40 For the supported Windows and Linux operating systems Application Setup help topics for printing Document Release Date: December 2014 Software Release Date: December

More information

GFI MailArchiver for Exchange 4. Manual. By GFI Software

GFI MailArchiver for Exchange 4. Manual. By GFI Software GFI MailArchiver for Exchange 4 Manual By GFI Software http://www.gfi.com Email: info@gfi.com Information in this document is subject to change without notice. Companies, names, and data used in examples

More information

Richmond Systems. SupportDesk Web Interface User Guide

Richmond Systems. SupportDesk Web Interface User Guide Richmond Systems SupportDesk Web Interface User Guide 1 Contents SUPPORTDESK WEB INTERFACE...3 INTRODUCTION TO THE WEB INTERFACE...3 FEATURES OF THE WEB INTERFACE...3 HELPDESK SPECIALIST LOGIN...4 SEARCHING

More information

Modular Messaging. Release 3.0 / 3.1. Diminished Permissions for Exchange.

Modular Messaging. Release 3.0 / 3.1. Diminished Permissions for Exchange. Modular Messaging Release 3.0 / 3.1 Diminished Permissions for Exchange. Issue 1 March 2007 2006-2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

Server-based Password Synchronization: Managing Multiple Passwords

Server-based Password Synchronization: Managing Multiple Passwords Server-based Password Synchronization: Managing Multiple Passwords Self-service Password Reset Layer v.3.2-004 PistolStar, Inc. dba PortalGuard PO Box 1226 Amherst, NH 03031 USA Phone: 603.547.1200 Fax:

More information

NetWrix SQL Server Change Reporter. Quick Start Guide

NetWrix SQL Server Change Reporter. Quick Start Guide NetWrix SQL Server Change Reporter Quick Start Guide NetWrix SQL Server Change Reporter Quick Start Guide Contents Introduction...3 Product Features...3 Licensing...4 How It Works...5 Getting Started...6

More information

Installation, Configuration and Administration Guide

Installation, Configuration and Administration Guide Installation, Configuration and Administration Guide ehd10.0.1 everything HelpDesk Installation, Configuration and Administration Guide GroupLink Corporation 2013 GroupLink Corporation. All rights reserved

More information

Windows Client User Guide

Windows Client User Guide www.novell.com/documentation Windows Client User Guide GroupWise 8 December 9, 2010 Legal Notices Novell, Inc., makes no representations or warranties with respect to the contents or use of this documentation,

More information

Customer admin guide. UC Management Centre

Customer admin guide. UC Management Centre Customer admin guide UC Management Centre June 2013 Contents 1. Introduction 1.1 Logging into the UC Management Centre 1.2 Language Options 1.3 Navigating Around the UC Management Centre 4 4 5 5 2. Customers

More information

Password Management Guide

Password Management Guide www.novell.com/documentation Management Guide Identity Manager 4.0.2 June 2012 Legal Notices Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation,

More information

AD Self-Service Suite for Active Directory

AD Self-Service Suite for Active Directory The Dot Net Factory AD Self-Service Suite for Active Directory Version 3.6 The Dot Net Factory, LLC. 2005-2011. All rights reserved. This guide contains proprietary information, which is protected by copyright.

More information

MultiSite Manager. User Guide

MultiSite Manager. User Guide MultiSite Manager User Guide Contents 1. Getting Started... 2 Opening the MultiSite Manager... 2 Navigating MultiSite Manager... 2 2. The All Sites tabs... 3 All Sites... 3 Reports... 4 Licenses... 5 3.

More information

NetWrix Account Lockout Examiner Version 4.0 Administrator Guide

NetWrix Account Lockout Examiner Version 4.0 Administrator Guide NetWrix Account Lockout Examiner Version 4.0 Administrator Guide Table of Contents Concepts... 1 Product Architecture... 1 Product Settings... 2 List of Managed Domains and Domain Controllers... 2 Email

More information

Polar Help Desk 4.1. Administration Guide

Polar Help Desk 4.1. Administration Guide Polar Help Desk 4.1 Administration Guide Copyright (legal information) Copyright Polar 1995-2005. All rights reserved. The information contained in this document is proprietary to Polar and may not be

More information

Dell KACE K1000 System Management Appliance Version 5.4. Service Desk Administrator Guide

Dell KACE K1000 System Management Appliance Version 5.4. Service Desk Administrator Guide Dell KACE K1000 System Management Appliance Version 5.4 Service Desk Administrator Guide October 2012 2004-2012 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without

More information

Kaseya 2. User Guide. Version R8. English

Kaseya 2. User Guide. Version R8. English Kaseya 2 Discovery User Guide Version R8 English September 19, 2014 Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept EULATOS as

More information

www.novell.com/documentation Administration Guide Novell Filr 1.0.1 May 2014

www.novell.com/documentation Administration Guide Novell Filr 1.0.1 May 2014 www.novell.com/documentation Administration Guide Novell Filr 1.0.1 May 2014 Legal Notices Novell, Inc., makes no representations or warranties with respect to the contents or use of this documentation,

More information

Administrator s Guide for the Polycom Video Control Application (VCA)

Administrator s Guide for the Polycom Video Control Application (VCA) Administrator s Guide for the Polycom Video Control Application (VCA) Version 1.1 November 2007 Edition 3725-26448-004/A Trademark Information Polycom and the Polycom logo design are registered trademarks

More information

Deployment of Cisco Extension Mobility in Enterprises White Paper

Deployment of Cisco Extension Mobility in Enterprises White Paper Deployment of Cisco Extension Mobility in Enterprises White Paper Z E R O T O U C H A U T O M A T E D P R O V I S I O N I N G Sync to Active Directory Automated System to sync Cisco Extension Mobility

More information

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save

More information

Administrators Help Manual

Administrators Help Manual Administrators Help Manual Lepide Active Directory Self Service Lepide Software Private Limited Page 1 Administrators Help Manual for Active Directory Self-Service Lepide Active Directory Self Service

More information

What s New Guide. Security Explorer 8.0

What s New Guide. Security Explorer 8.0 What s New Guide Security Explorer 8.0 2011 ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic

More information

The Top 5 Federated Single Sign-On Scenarios

The Top 5 Federated Single Sign-On Scenarios The Top 5 Federated Single Sign-On Scenarios Table of Contents Executive Summary... 1 The Solution: Standards-Based Federation... 2 Service Provider Initiated SSO...3 Identity Provider Initiated SSO...3

More information

Implementing Project Server 2010

Implementing Project Server 2010 Implementing Project Server 2010 Course ISI-1327 4 Days Instructor-led, Hands-on Course Description This instructor-led course will provide you with the knowledge and skills to effectively install and

More information

Only LDAP-synchronized users can access SAML SSO-enabled web applications. Local end users and applications users cannot access them.

Only LDAP-synchronized users can access SAML SSO-enabled web applications. Local end users and applications users cannot access them. This chapter provides information about the Security Assertion Markup Language (SAML) Single Sign-On feature, which allows administrative users to access certain Cisco Unified Communications Manager and

More information

FuseMail- Exchange ControlPanel Admin Guide Feb.27-14 V1.0. Exchange ControlPanel Administration Guide

FuseMail- Exchange ControlPanel Admin Guide Feb.27-14 V1.0. Exchange ControlPanel Administration Guide Exchange ControlPanel Administration Guide Table of Contents Top Level Portal Administration... 4 Signing In to Control Panel... 4 Restoring Account Password... 5 Change Account Details... 7 Viewing Account

More information

Workflow Templates Library

Workflow Templates Library Workflow s Library Table of Contents Intro... 2 Active Directory... 3 Application... 5 Cisco... 7 Database... 8 Excel Automation... 9 Files and Folders... 10 FTP Tasks... 13 Incident Management... 14 Security

More information

Avaya WLAN Orchestration System

Avaya WLAN Orchestration System Avaya WLAN Orchestration System Overview The Avaya WLAN Orchestration System (WOS) is a wireless network management platform that provides full monitoring and management of the Avaya WLAN 9100 Series network

More information

Ajera 7 Installation Guide

Ajera 7 Installation Guide Ajera 7 Installation Guide Ajera 7 Installation Guide NOTICE This documentation and the Axium software programs may only be used in accordance with the accompanying Axium Software License and Services

More information

Application Notes for Configuring a SonicWALL Continuous Data Protection (CDP) backup solution with Avaya VoiceMail Pro - Issue 1.

Application Notes for Configuring a SonicWALL Continuous Data Protection (CDP) backup solution with Avaya VoiceMail Pro - Issue 1. Avaya Solution & Interoperability Test Lab Application Notes for Configuring a SonicWALL Continuous Data Protection (CDP) backup solution with Avaya VoiceMail Pro - Issue 1.0 Abstract These Application

More information

Numara Track-It! 8.5 Reviewers Guide. Welcome to the Numara Track-It! Evaluation Guide. Page 1 of 23

Numara Track-It! 8.5 Reviewers Guide. Welcome to the Numara Track-It! Evaluation Guide. Page 1 of 23 Welcome to the Numara Track-It! Evaluation Guide Page 1 of 23 INTRODUCTION The purpose of this is to give you an overview of Numara Track-It! so you can get started using the solution right away. Keep

More information

Author: Ryan J Adams. Overview. Policy Based Management. Terminology

Author: Ryan J Adams. Overview. Policy Based Management. Terminology Author: Ryan J Adams Overview We will cover what Policy Based Management is and how you can leverage its power to better manage your environment. With PBM we'll see what it can and cannot do to help you

More information

Charter Business Desktop Security Administrator's Guide

Charter Business Desktop Security Administrator's Guide Charter Business Desktop Security Administrator's Guide Table of Contents Chapter 1: Introduction... 4 Chapter 2: Getting Started... 5 Creating a new user... 6 Recovering and changing your password...

More information

This Readme includes information pertaining to Novell Service Desk 7.0.

This Readme includes information pertaining to Novell Service Desk 7.0. Novell Service Desk 7.0 November 14, 2012 Novell Novell Service Desk is a complete service management solution that allows you to easily monitor and solve services issues so that there is minimal disruption

More information

NETWRIX USER ACTIVITY VIDEO REPORTER

NETWRIX USER ACTIVITY VIDEO REPORTER NETWRIX USER ACTIVITY VIDEO REPORTER ADMINISTRATOR S GUIDE Product Version: 1.0 January 2013. Legal Notice The information in this publication is furnished for information use only, and does not constitute

More information

Personal Call Manager User Guide. BCM Business Communications Manager

Personal Call Manager User Guide. BCM Business Communications Manager Personal Call Manager User Guide BCM Business Communications Manager Document Status: Standard Document Version: 04.01 Document Number: NN40010-104 Date: August 2008 Copyright Nortel Networks 2005 2008

More information

A Document Retention System for Eye Care Practices. Release Notes. Version 7.5 October 2013. A Milner Technologies, Inc. Solution

A Document Retention System for Eye Care Practices. Release Notes. Version 7.5 October 2013. A Milner Technologies, Inc. Solution A Document Retention System for Eye Care Practices Release Notes Version 7.5 A Milner Technologies, Inc. Solution TABLE OF CONTENTS WELCOME! 3 GETTING STARTED 3 GETTING ASSISTANCE 3 NOTICES 4 COPYRIGHT

More information

Netwrix Auditor for Exchange

Netwrix Auditor for Exchange Netwrix Auditor for Exchange Quick-Start Guide Version: 8.0 4/22/2016 Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment from Netwrix

More information

Extranet Access Management Web Access Control for New Business Services

Extranet Access Management Web Access Control for New Business Services Extranet Access Management Web Access Control for New Business Services An Evidian White Paper Increase your revenue and the ROI for your Web portals Summary Increase Revenue Secure Web Access Control

More information

Introduction. Connection security

Introduction. Connection security SECURITY AND AUDITABILITY WITH SAGE ERP X3 Introduction An ERP contains usually a huge set of data concerning all the activities of a company or a group a company. As some of them are sensitive information

More information

Integration Guide. Help Desk Authority, PacketTrap and sl360. 1.800.424.9411 www.scriptlogic.com

Integration Guide. Help Desk Authority, PacketTrap and sl360. 1.800.424.9411 www.scriptlogic.com Integration Guide Help Desk Authority, PacketTrap and sl360 1.800.424.9411 www.scriptlogic.com 2010 ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo, Help Desk Authority and

More information

Migrating MSDE to Microsoft SQL 2008 R2 Express

Migrating MSDE to Microsoft SQL 2008 R2 Express How To Updated: 11/11/2011 2011 Shelby Systems, Inc. All Rights Reserved Other brand and product names are trademarks or registered trademarks of the respective holders. If you are still on MSDE 2000,

More information

Integration Guide. Help Desk Authority, Perspective and sl360. 1.800.424.9411 www.scriptlogic.com

Integration Guide. Help Desk Authority, Perspective and sl360. 1.800.424.9411 www.scriptlogic.com Integration Guide Help Desk Authority, Perspective and sl360 1.800.424.9411 www.scriptlogic.com Table of Contents Introduction... 3 Product Overview... 3 Benefits of Product Integration... 3 Advanced Help

More information

XML Export Interface. IPS Light. 2 April 2013. Contact

XML Export Interface. IPS Light. 2 April 2013. Contact IPS Light XML Export Interface 2 April 2013 Contact Postal Technology Centre - Universal Postal Union - Weltpoststrasse 4-3000 Bern 15 - Switzerland Phone: +41 31 350 31 11 / Fax: +41 31 352 43 23 Email:

More information

Sophos Enterprise Console Help. Product version: 5.1 Document date: June 2012

Sophos Enterprise Console Help. Product version: 5.1 Document date: June 2012 Sophos Enterprise Console Help Product version: 5.1 Document date: June 2012 Contents 1 About Enterprise Console...3 2 Guide to the Enterprise Console interface...4 3 Getting started with Sophos Enterprise

More information

Password Management Before User Provisioning

Password Management Before User Provisioning Password Management Before User Provisioning 2015 Hitachi ID Systems, Inc. All rights reserved. Identity management spans technologies including password management, user profile management, user provisioning

More information

Abila Grant Management. Document Management

Abila Grant Management. Document Management Abila Grant Management This is a publication of Abila, Inc. Version 2014 2014 Abila, Inc. and its affiliated entities. All rights reserved. Abila, the Abila logos, and the Abila product and service names

More information

Dell One Identity Manager 7.0. Help Desk Module Administration Guide

Dell One Identity Manager 7.0. Help Desk Module Administration Guide Dell 2015 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the

More information

NETWRIX IDENTITY MANAGEMENT SUITE

NETWRIX IDENTITY MANAGEMENT SUITE NETWRIX IDENTITY MANAGEMENT SUITE FEATURES AND REQUIREMENTS Product Version: 3.3 February 2013. Legal Notice The information in this publication is furnished for information use only, and does not constitute

More information

Trustwave SEG Cloud Customer Guide

Trustwave SEG Cloud Customer Guide Trustwave SEG Cloud Customer Guide Legal Notice Copyright 2015 Trustwave Holdings, Inc. All rights reserved. This document is protected by copyright and any distribution, reproduction, copying, or decompilation

More information

EMC Documentum Webtop

EMC Documentum Webtop EMC Documentum Webtop Version 6.5 User Guide P/N 300 007 239 A01 EMC Corporation Corporate Headquarters: Hopkinton, MA 01748 9103 1 508 435 1000 www.emc.com Copyright 1994 2008 EMC Corporation. All rights

More information

Dell Active Administrator 7.5. User Guide

Dell Active Administrator 7.5. User Guide Dell Active Administrator 7.5 2015 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software

More information

econtrol 3.5 for Active Directory & Exchange Administrator Guide

econtrol 3.5 for Active Directory & Exchange Administrator Guide econtrol 3.5 for Active Directory & Exchange Administrator Guide This Guide Welcome to the econtrol 3.5 for Active Directory and Exchange Administrator Guide. This guide is for system administrators and

More information

PhoneMaster6. Avaya PBX Administration Made Easy PHONEWARE. Our Software - Your Solution. Software by

PhoneMaster6. Avaya PBX Administration Made Easy PHONEWARE. Our Software - Your Solution. Software by PhoneMaster6 Avaya PBX Administration Made Easy Software by PHONEWARE Our Software - Your Solution CONTENTS Introduction 3 COMMUNICATIONS MANAGER SYSTEMS Telephone Programming 4 Telephone Features 5 Class

More information

Version 4.61 or Later. Copyright 2013 Interactive Financial Solutions, Inc. All Rights Reserved. ProviderPro Network Administration Guide.

Version 4.61 or Later. Copyright 2013 Interactive Financial Solutions, Inc. All Rights Reserved. ProviderPro Network Administration Guide. Version 4.61 or Later Copyright 2013 Interactive Financial Solutions, Inc. All Rights Reserved. ProviderPro Network Administration Guide. This manual, as well as the software described in it, is furnished

More information

Backup Recording Viewer for NS

Backup Recording Viewer for NS Backup Recording Viewer for NS Installation and Operation Manual Version 1.0 Poltys, Inc. 3300 N. Main Street, Suite D, Anderson, SC 29621-4128 +1 864 642 6103, sales@poltys.com www.poltys.com 2013 Poltys,

More information

Active Directory Self-Service Bundle

Active Directory Self-Service Bundle Active Directory Self-Service Bundle Makes life easier for the IT department ZervicePoint Active Directory Self-Service Bundle include a set of services that makes life easier for the IT department that

More information

User Management Guide

User Management Guide AlienVault Unified Security Management (USM) 4.x-5.x User Management Guide USM v4.x-5.x User Management Guide, rev 1 Copyright 2015 AlienVault, Inc. All rights reserved. The AlienVault Logo, AlienVault,

More information

Sage Intelligence Financial Reporting for Sage ERP X3 Version 6.5 Installation Guide

Sage Intelligence Financial Reporting for Sage ERP X3 Version 6.5 Installation Guide Sage Intelligence Financial Reporting for Sage ERP X3 Version 6.5 Installation Guide Table of Contents TABLE OF CONTENTS... 3 1.0 INTRODUCTION... 1 1.1 HOW TO USE THIS GUIDE... 1 1.2 TOPIC SUMMARY...

More information

Video Administration Backup and Restore Procedures

Video Administration Backup and Restore Procedures CHAPTER 12 Video Administration Backup and Restore Procedures This chapter provides procedures for backing up and restoring the Video Administration database and configuration files. See the following

More information

User Manual for Delivery

User Manual for Delivery User Manual for Delivery Published By Imanami Corporation 2301 Armstrong St. Suite 211 Livermore, CA 94551, United States Copyright 2011 by Imanami Corporation. All rights reserved. No part of this document

More information

Administration and Business Collaboration. User Manual

Administration and Business Collaboration. User Manual Administration and Business Collaboration User Manual Copyright 2007 by Eurekify Ltd., 8 Hasadna Street Raanana 43651, ISRAEL. All Rights Reserved. This document maybe used in its complete form only and

More information

Strategic Asset Tracking System User Guide

Strategic Asset Tracking System User Guide Strategic Asset Tracking System User Guide Contents 1 Overview 2 Web Application 2.1 Logging In 2.2 Navigation 2.3 Assets 2.3.1 Favorites 2.3.3 Purchasing 2.3.4 User Fields 2.3.5 History 2.3.6 Import Data

More information

VMware Mirage Web Manager Guide

VMware Mirage Web Manager Guide Mirage 5.1 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this document,

More information

Export & Backup Guide

Export & Backup Guide Eport & Backup Guide Welcome to the WebOffice and WorkSpace eport and backup guide. This guide provides an overview and requirements of the tools available to etract data from your WebOffice or WorkSpace

More information

Version 1.7. Inbound Email Integration (POP3 and IMAP) Installation, Configuration and User Guide. Last updated October 2011

Version 1.7. Inbound Email Integration (POP3 and IMAP) Installation, Configuration and User Guide. Last updated October 2011 Version 1.7 Inbound Email Integration (POP3 and IMAP) Installation, Configuration and User Guide Last updated October 2011 1 Introduction and Overview... 1 2 The Case for Email monitoring... 2 3 Installation

More information

Event Manager. LANDesk Service Desk

Event Manager. LANDesk Service Desk Event Manager LANDesk Service Desk LANDESK SERVICE DESK EVENT MANAGER GUIDE This document contains information that is the proprietary and confidential property of LANDesk Software, Inc. and/or its affiliated

More information

Microsoft Project Server 2010 Administrator's Guide

Microsoft Project Server 2010 Administrator's Guide Microsoft Project Server 2010 Administrator's Guide 1 Copyright This document is provided as-is. Information and views expressed in this document, including URL and other Internet Web site references,

More information

aaps algacom Account Provisioning System

aaps algacom Account Provisioning System aaps algacom Account Provisioning System Simple web interface, data integrity checks and customizable policies allow account administration without specific skills Account provisioning against Active Directory

More information