SAP Mobile Apps Catalog

Transcription

1 SAP Mobile Apps Catalog

2 Run Simple with SAP Mobile Why business must be made simple by mobile? As consumers and employees, we enjoy the power and convenience of a connected lifestyle. Everyone has multiple devices and dozens of apps all connected in the cloud. But for enterprises of all sizes, the ubiquity and diversity of mobile devices and content raise several challenges: 1. Connected lifestyles and businesses create vast data oceans making it difficult to get the right information to the right person/device at the right time. 2. Mobilizing enterprise data and processes can lead to inconsistent experiences, new security and privacy risks and undue complexity for developers, IT, and users. 3. Mobile, cloud, and device infrastructure are converging at an accelerating rate, yielding an ever more diverse and disparate ecosystem of connected applications. How do SAP - solutions help? Enable innovation Mobilize everything Develop innovative, industry-specific apps and run them efficiently on SAPs industry leading HANA Cloud platform. Provide context - aware apps Develop once for any desktop and device, and provide consistent, context-aware, user experience across processes. Run more efficiently, engage more deeply with customers, new mobile-driven business models. Proactive security and access Secure your enterprise s devices, apps, data and content, using role-based profiles. What are the benefits? By simplifying enterprise mobility with SAP, companies will: Increase user satisfaction and adoption via a simplified, context-aware experience Improve usage of customer s assets via a consistent, convenient, always-on access to systems and data Streamline operations by adopting a single, uniform cloud-savvy, API rich mobile platform Create additional revenue streams via multichannel deployment of industry specific apps Simplify and future-proof mobile deployments with a scalable, manageable and flexible mobile platform Keep devices, apps, content and data secure on the go, or in the cloud

3 Mobile Innovation Drives The Future of Customer Engagement The Networked Economy The Future of Work creates value by connecting Enterprises are turning to mobility to transform their operations, creating a of companies are creating business apps for customers. devices connected by mobility opportunity globally % 60% belive personalization impacts customer retention rates. Enterprises have an app store or are considering developing one.... people connected on social networks by in global trade by of companies are creating business applications for employees B 75B $65 trillion... 39% $50B 56% of current US workforce already 20% works for of their time outside of their primary workspace.

4 SAP Mobility Strategy Smartphones have unleashed the power of mobile computing on us for a while now, and yet, the opportunity to spread widely across business users seems larger than ever. Taken in conjunction with the rather large number of global non-desk workers (approx. 2.5 billion), it is expected a dramatic increase in enterprise mobile use cases and the proliferation of mobile applications within the Enterprise. Companies who invest upfront in planning the use cases and segmenting the users properly are top performers in mobile adoption. Additionally, prioritization of how mobility is deployed is the key to how quickly the organization will transform and realize benefits will transform. Top performers invest time in developing a mobility roadmap and also in identifying the use cases for mobility and in segmenting the targeted users. The strategy must address the needs of specific user groups in a way that makes sense both from an IT and business point of view. Enterprises are engaged in rearchitecting their IT infrastructures to support social, mobile and cloud-enabled applications, and they need platforms that support that transformation. Therefore, SAP believes that defining a Mobility strategy starts with the adoption of a mobile platform, hence it offers a solution that includes the tools to accelerate the development and delivery of secure, highly scalable business and consumer mobile applications to any device. Mobilization and digitalization of consumer consumption patterns, enterprise desktop applications, and process specific mobile apps will all accelerate through 2017, so organizations should embrace the change and adapt in order to be competitive in today s market.

5 SAP Mobile Security Securing your enterprise for mobile is similar to protecting your home. You can t merely lock your doors. You need to lock the doors and windows, add a burglar alarm, install video surveillance, and maybe buy a safe to be completely secure from top to bottom. Your organization needs a similar enterprise-wide approach for mobile security. Organizations that adopt a multi layered security strategy: Prevent rogue users and devices without company credentials from being able to access company assets; Standardize mobile security throughout the organization; Leverage economies of scale when deploying or updating large numbers of remote devices; Maintain control of physical assets when a mobile device is lost or stolen. Protect Data & Application Mobile Content Management Mobile Application Management Application Wrapping Data Loss Prevention Mobile App Reputation Protect Operating System Mobile Device Management Secure Network & Connectivity Secure Mobile Gateway Network Access Control Another aspect to be taken into consideration is the desire of your employees to use their own mobile devices for work. The bring your own device (BYOD) model is more and more frequent in organizations due to the security solutions available that enable you to create your own policies. This represents a tremendous opportunity for you to extend the benefits of mobile technology to all employees. The mobile world is dynamic. You can expect new threats to plague your enterprise as devices, operating systems, viruses, and attacks adjust to the changing landscape. The robust portfolio of solutions in SAP Mobile Secure helps you adapt quickly and secure your enterprise at the vulnerable, risk riddled entry points. A comprehensive enterprise approach to security gives you a more strategic, long-term view and the best chance possible against known and unknown security threats.

6 Building Custom Mobile Solutions for Enterprises Didn t find the app you were looking for? We can build you an application based on your specific requirements. Take a look at how we turn your idea into a productive mobile solution. Please feel free to contact us. Concept App: Then we bring your idea to life, testing and refining prototypes with real users in real scenarios Your application: We deliver an amazing app built by our team of experts on our industry leading platform. Discovery Workshop: At first, we invite you to brainstorm and explore your unique challenges and objectives, prioritizing those ripe for mobile innovation in a 1-day workshop with our design thinking consultants. Plan: We prepare an accurate budget, timeline, and specifications to keep the project on track

7 Management Business Objects Explorer Business Objects Mobile Strategy Management Management Approvals Colgate is using SAP Mobile solutions to enable fast decisions for management.

8 SAP Business Objects Explorer Business users, senior leaders, and frontline workers need to easily discover, explore and share views based on any information source. Organizations need a software solution that facilitates reporting, high-speed analytics, mobile access to decisive key numbers and a highly interactive, user-friendly interface. With the new Business Objects Explorer managers, reporting leads and sales staff get the needed KPIs at the flick of a finger. Intuitive access to dynamic exploration views based on any information source. Discover, explore, and personalize your favorite views. Leverage in-memory data sources for instant access to big data. Seamless access to critical information in online and offline modes. Share results instantly and collaborate with others on your device. Step-by-step in-app help. Demo mode.

9 SAP Business Objects Mobile Management and information workers stay up-to-date and make decisions using the latest information. Sales and field service staff provide the right customer, product, and work-order information where and when it s needed helping shorten sales cycles and increase customer satisfaction. Business Objects Mobile enables quick access to relevant sales assets to help you prepare for customer engagements. You can also use it as a way to demonstrate our mobile development capabilities with your customers. Analyze key metrics and discover data trends with stunning business intelligence content. Intelligence reports mobile device. Access dynamic exploration views based on any information source. Leverage in-memory data sources for instant access to big data. Work seamlessly both on and offline, and share and collaborate instantly with others.

10 Strategy Management Business users, senior leaders, and frontline workers need to be able to review and act on business performance information any time, any place. Organizations need a software solution that facilitates on-the-fly reporting and analysis of business performance. The Strategy Management mobile app enables organizations to manage the goals, initiatives, and metrics created to drive organizational performance. It extends the solution s value to mobile users. Review organizational performance, and initiate course correcting actions as needed. Respond to alerts and status updates. Participate in threaded discussions related to organizational performance. Review organizational performance data while disconnected from your organization s network while on a plane, for example.

11 Management Approvals Financial managers need to ensure the liquidity of your company by approving payments anywhere and anytime. Business leaders need to evaluate employees requests from their mobile devices. The app allows managers to evaluate and respond to approval requests right from their mobile device, providing employees with quick replies and managers more time to focus on value-added work. Also, it accesses the ERP and allows cash managers and financial executives to display payment batches and check, approve, or reject them within the legal framework and company policies directly from their device. Respond to leave requests and timesheet entries. Review team calendars and employee time account balances. Display in detail all recently processed payment batches and those waiting for approval. Check, approve, or reject payment batches. Display a list of previous and alternative approvers, including a contact method. Reject payments with an explanation of the reasons.

12 Sales Sales Force Automation Merchandising Management Customer Briefing Mobile CRM Kraft Foods is using CRM Mobile Sales to improve the performance of its sales force.

13 Sales Force Automation (Partner Solution) There is a need for streamline internal processes and boost productivity by allowing sales agents to access critical information and complete specific tasks through leveraging mobile functionalities while on the road. This comprehensive mobile solution integrates the back office with customer facing activities to empower route reps and their managers to make real-time decisions on-the-spot. It assists the sales agent with daily tasks while granting real-time information and ability to act. Sales Orders: take sales orders at customer s site; confirm stock availability; plan delivery terms; special prices & discounts & promotions for each customer; view products and stocks information; plan and schedule store visits and deliveries more efficiently; Order Status track order status and estimated delivery time. Sales Pipeline: manage leads and opportunities identify customer interests and products in focus Customer Management maintain & manage customer data, contacts, meetings. Sales Activity Analysis - reports and analysis for sales people and pipelineperformance management.

14 Merchandising Management Inability to leverage best practice business processes at the retail level. Inability to monitor compliance of product distribution, plan-o-grams, trade promotions; and poor return on brand and promotion investments. Paper based and not integrated systems. The Retail Execution mobile app is designed for sales reps and merchandisers of companies selling consumer packaged goods into retail stores. With this app you can enhance sale reps productivity, provide sales and marketing teams with critical insights into retail execution. Visit Management Planning and Execution. Surveys, Audits, Tasks, To-Dos, Alerts. Account management Marketing Attributes, Factsheet, Contacts, Binder. Trade Assets and Service Requests. Promotions and Campaigns. Orders and Returns Free Goods, ATP results, offline discounts. Analytics.

15 Customer Briefing Because sales executives meet customers as required, often on an irregular basis, they need to be ready for meetings on short notice and be confident that they have all the knowledge needed to increase sales or deepen the customer relationship. Sales executives want to be independent of locations, other people, and time. With the Customer Briefing mobile app, you get the facts and figures you need to prepare for a successful customer meeting, anywhere and anytime. The app connects to CRM and gives sales executives a detailed view of the customer s business always at their fingertips. Read up on the latest news and biographies of the people who are key to your success. Read up on the latest news about a customer and the customer s business. View an analysis of the business history you share with your customer. Display issues that affect customer satisfaction. Display open opportunities, opportunities won, and opportunities lost.

16 Mobile CRM Sales representatives have to prepare, perform, follow-up customer meetings. Typically data from many sources needed to be prepared in best way: Internet, Social Media, CRM, ERP, Documents, Groupware, Analytics, others. The Mobile CRM app supports sales representative s activities during the entire sales process: prepare, perform, follow-up customer meetings. Mobile CRM provides sales representatives with everything they need: News on people and customers from the internet, updates from social media platforms, calendar integration, a 360 view on the customer including CRM and other data as well as analytics Improve workforce productivity and safety. Protect and increase service revenue and margins. Access to all customers related documents, especially for presentation. Support of daily activities during the entire sales process. Manage service orders and create confirmations. Record status, materials, problems, actions, expenses, customer signatures and more. View all relevant customer data and confirm service. View equipment/install base listings.

17 Marketing Customer Loyalty Precision Marketing Vending Machine Shopper Experience Societe de Transport de Montreal is using SAP Mobile Marketing Solutions to create a unique Loyalty Program for their customers.

18 Customer Loyalty Identify customers by their buying category (ready to buy, potential, discount, repeat, impulse buy), by purchase history and their behaviour across the different retail channels. Market products to consumers based on loyalty and purchase history. Ability to segment and highlight most loyal and profitable customers by propensity models, historical purchase patterns, and sentiment. Predictive capabilities for ensuring right offers and marketing campaigns to the most loyal customers. Increase shopping frequency of loyal customers. Sell larger basket sizes by marketing to most profitable customers. Communicate and stay closer to most loyal customer base. Make meaning and drive decisions from customer sentiment data.

19 Precision Marketing (1:1 Marketing) Inform consumers and influence their shopping behaviour at the point of decision. This new cloud-based solution, powered by the SAP HANA platform, can help you deliver personalized one-to-one offers in real time across multiple channels. Grow revenue and market share by influencing consumer behavior at the point of purchase. Improve offer conversion rates and drive larger basket sizes. Increase consumer satisfaction and loyalty by offering highly-personalized shopping experiences. Maximize return on marketing investment by gathering valuable data about consumer behavior. Help consumers save time and money, and find the products that are right for them.

20 Vending Machine Large Distribution on high frequented places: machines are deployed on high frequented places, but are not as attractive as needed. Very low Customer Experience: no loyalty for customer for reoccurring consummation. No Access to Real-Time Data: providers are not aware of current sales or stocks. Personalized customer experience: including own customer profile, Incentives, Loyalty, Marketing. Mobile Payment: Provide mobile Payment option with stored value account. Real-Time Data: Dashboard for intelligent stock- and logistic planning. Real-Time Analytics for important KPIs. Maximize sales volume and profit: adopt prices based on needs and react in real-time to enhance and drive the business. Allows you to transfer money from the bank and your fund is automatically stored in it. Predict what products customers might like based on previous purchases and favorites. Monitor inventory to remain well stocked with best-selling products. Maintain themselves, which helps keep products at the proper temperature.

21 Shopper Experience Make it easy for consumers to plan shopping trips, create shared shopping lists and locate the nearest store. With the Shopper Experience mobile app, retailers can provide their customers with an enhanced and streamlined in-store experience that is customized to their own unique brand identity. This app enables shoppers to create shopping lists, get personalized offers, and check-out and pay right from their smartphone. Get benefits and go social Get personalized offers, share them with friends, and add them to your loyalty card. Manage loyalty accounts Review account points, status levels, and how far you are from that next reward. Shop smarter Create collaborative shopping lists that easily combine requests from the entire household. Enhance your shopping experience Check in to the store to receive unique offers, skip the check-out line by scanning items while you shop and using mobile payment, and receive digital receipts. Find stores Use the store locator to search for directions and details.

22 Finance & Procurement Customer Financial Fact Sheet Real Spend Travel Expense/Receipt Accounting Docs Approval Purchase Requisition Approval Cart Approval GlaxoSmithKline Biologicals uses SAP solutions to boost efficiency and productivity.

23 Customer Financial Fact Sheet With this application Sales reps can access financial data, invoices and critical sales orders in real time on their own. Without this app: Sales reps need to call their back office team or send s or faxes in order to collect the required information. As a sales representative, you can check the financial situation of your customers on any mobile device. You can display all relevant data and drill down to single invoices. The app offers unique collaboration features to improve communication with your accounting back office. Display list of all customers, those classified as Critical according to predefined rules. Display financial details for a selected customer and drill down to single invoices, dispute details. Add notes to customers in backend ERP system Record and edit customer disputes. Take promises to pay for outstanding invoices. Access archived documents related to the customer and stored in the backend. Store office documents per customer locally on the mobile device.

24 Real Spend Line manages rely on others to get the information that helps them understand where they stand with spend and budgets for their business unit. Difficult to assess the financial impact of a business decision, due to lack of timely data and context. Need to provide expense forecasts, and need effective ways to get spend information any time (structured and unstructured) to run their business. More companies adopt to mobile devices and provide quick access to information needed to run their business. Today, Line managers don't have timely and effective budget and spend information at their fingertips, so they have to rely on others for answers. With the current trend of enterprises adopting tablet devices, we need to provide a solution to address this market need. Understand instantly where and why money is being spent. Get a high level overview of expenses across multiple departments, expense types and internal orders - historic data and trends. Informed spend decisions on the go. Understand and collaborate around potential spend issues. View contextual alerts and explanations. Drill down to more details, and line items. Integrated onboarding-help features in help and contact data.

25 Travel Expense Report/Travel Receipt Capture Expense reports are delayed and inaccurate. Your company is unable to monitor expenses in real time. Employee productivity is bogged down by admin tasks. Employees must sort through receipts and scan them into the system after completing a trip. The Travel Expense Report mobile app enables business travellers to create expense reports from a mobile device, while the Travel Receipt Capture mobile app enables business travellers to record their travel expenses from a mobile device. It lets travellers create and organize expense reports directly from charges on their corporate credit card. The app eases the expense reporting process for travellers and facilitates the monitoring of travel expenses. Create a travel expense report. Add manual and credit card charges to an expense report. Add multiple photo attachments to an expense report. Send a travel expense report for approval. Create travel expense entry. Add up to four photo attachments to an expense report. Record voice note of an expense.

26 Accounting Docs Approval Financial managers need to monitor and verify manually entered accounting documents anywhere and anytime. This app connects to the ERP application and allows senior accountants and financial managers to view, approve, or reject documents in single or batch mode right from their mobile device. Display still to-be-processed and recently processed accounting documents. Drill down to view line item details of an accounting document. Approve or reject documents in single or batch mode with an explanation of reasons. Search and sort local documents. Retrieve data from the back-end system in parallel and on demand.

27 Purchase Requisition Approval Field Employees in industries such as engineering and construction or sales reps do not have the ability to raise a self-service requisition anywhere, anytime. The nonconformance to standard purchasing processes has a significant impact to cost savings opportunities and increases the risk of procurement non-compliance. Reduce process costs and purchasing prices through promoting self-service procurement anywhere, anytime. Accelerate cycle times by automating procurement processes. Realize and monitor contract discounts and savings. Search for specific purchase requisitions. Display detailed information for purchase requisitions, for example, account assignment or attachments. Approve or reject items of a purchase requisition. Order from previous requisitions and streamline mobile requisitioning. Mobilize self-service procurement for material purchases, non - material purchases, service procurement and contracted catalogue purchases. Contract uploads with images and attributes, made available as catalogs.

28 Cart Approval Allowing users to view and approve purchase requests on your mobile device, between meetings or while on the go. Cart Approval automatically notifies you about new items that need to be approved and displays unprocessed shopping cart requests. The app provides you with a simple overview on all shopping cart items created by your staff members in the SRM system. Push Notifications about new items in approval inbox. Approve employee shopping carts. Simple approval / rejection. Process multiple carts. View list of shopping carts to be processed. View shopping cart / product details. View requestor / approver details.

29 HR Learning Assistant Manager Insight Leave Request Timesheet Vodafone is using SAP Mobile HR Solutions to boost productivity and business agility.

30 Learning Assistant Learners who are on the move need to consume learning content when not connected or when travelling for their job activity or compliance reasons. Enables on-the-go workers to easily find and consume learning content whenever they need to. With Learning Made Easy, mobile workers can access required course content to quickly address compliance and job requirements. Workers can take advantage of previously non-productive time, on the train, waiting for flights, to search and view information about available courses, play podcasts and videos, view content and even locate classrooms on a map, all on their mobile device. Browse and search for learning courses. Display mini-view and detail view of courses. View mandatory, booked, recommended, related, and predecessor/follow-up courses. Play podcasts, videos, flip supported e-pub, pdf, and html format media types in the native device supported players View notifications for course confirmations, cancellations, missing and expired qualifications, and mandatory trainings. Book, cancel, locate on a map, and confirm completion of learning courses. Download learning content and play it offline.

31 Manager Insight Little ability to easily access and share data during face-to-face meetings between managers and HR business partners and specialists. Decision-making hampered by lack of up-to-date, pertinent information. With the Manager Insight mobile app, you can access reports and employee profiles anywhere at any time. This app allows HR business partners, HR specialists and managers to prepare for and participate in meetings, enabling collaborative and informed decision making. Manager Insight enables the user to track key indicators for example, headcount, diversity, employee talent by location. Customers can access their own business intelligence reports and use personalized variants. Access relevant reports in a moment. Search for and add employees to display their employee profile. View employee profiles compensation, job history, organizational details, location, and competencies by drilling down into the organization. View report data based on the selected organizational level. View BI reports.

32 Leave Request Users can only perform requests in the office/desk process gets delayed. Paper-based leave request needs to be handed in and entered from paper. Employees can create new Leave Requests, review, edit and delete existing requests. Eases creation of leave requests like reporting sick leave or extending holiday. View overview / details / status of leave requests. Create/modify / delete leave request. View vacation days available. View team calendar with teammates availability. Edit leave directly in team calendar view.

33 Timesheet Users cannot enter working times via a mobile device (professional services) process/billing gets delayed. Remembering time entry details is difficult after entry was made. Enables time entry capturing on mobile for every single employee within an organization having a smart phone. Speeds up time capturing and related business processes via convenient access to the employee s time sheet. Create / modify / delete time entries. Indicate overbooking and missing time entries. View status of time entries. Display time entry overview. Enter time via calendar view. Release entries for approval.

34 IT Mobile Security Secure Mobile Content Management HP is using SAP Afaria to manage over mobile devices.

35 Mobile Security Administrators need the ability to gain immediate insight into non-compliant devices trying to connect to the network. Allows administrators to oversee the operation of conventional cell phones, smart phones and similar devices as easily as is done with desktop computers. The Mobile Device Management allows employees to quickly self-enrol devices for enterprise use, and enables IT to have the control they need by pre-configuring settings and enforcing security and compliance policies. Mobile App Protection wraps data protection and access control features around an app without any manual changes or coding. Mobile Secure Portfolio simplifies the complexity of mobility regardless of whether workers are using personally-owned (BYOD) or corporate-owned devices. Consistent, repeatable security controls, with the ability to remotely lock and wipe managed devices. Highly scalable to meet the demands of the world s largest enterprises. Includes built-in robust analytics that provide instant insight into mobile. Customized security that aligns with users and business requirements. Compliance with industry requirements. Decreased liability from exposure to corporate data breaches. Improved adoption of enterprise apps. On-premise or cloud-based deployment.

36 Secure Mobile Content Management Enable employees to share documents with peers, managers, customers, and business partners and give them access to documents instantly on any device. The Mobile Content Management solution provides the security and control that IT needs while giving users access to view, present, and collaborate on business documents and corporate content. This enterprise-ready solution reduces corporate risk and provides must-have access to content for greater productivity, increased collaboration, and improved operations. Synchronize and instantly access personal business documents and corporate content across any mobile device, desktop and laptop clients, and HTML5 user interfaces. Share files with teams, colleagues, and business partners from anywhere. Discover and access existing content stored in platforms such as Microsoft SharePoint, Alfresco, OpenText, IBM FileNet, SAP Business Suite software, the knowledge management component in SAP Enterprise Portal, and more. Use centralized authentication and controlled access to repositories to help ensure data loss prevention. Integrate device management, policy management, and configuration with the Mobile Secure portfolio, a set of comprehensive enterprise mobility management solutions.

37 Maintenance Work Manager Rounds Manager Predictive Maintenance OMV Petrom is using SAP Mobile Solutions to increase effectiveness of its maintenance technicians.

38 Work Manager Provide technicians, wherever they are working, with immediate access to work orders and equipment information. Automate manual, paper-based work order processes and give supervisors greater visibility into maintenance activities. Integrate maintenance operations with other enterprise processes. Proactively manage data, devices, applications and communications for maintenance workers. Increase plant, network and fleet performance. Improve workforce productivity and safety. Reduce overtime and cost of maintenance. Promote a 360 view of operations. Reduce unplanned downtime. Work order management. Access to asset location, repair history, work order details, materials needed. Measurement documents and attachment support. Guided workflow. Prompt TECO (close) and data completion. Creation of notifications on the spot. Single Sign On support. Linear Asset Management (LAM) and Inspection rounds. Meter Management Component.

39 Rounds Manager Need to provide method to easily collect meter and measurements readings on the road or in the plant. Need flexible solution that can support complex inspection processes or specialized inspection processes. Boost productivity. Reduce cost. Improve regulatory compliance. Increase asset reliability. Put measurement points / readings directly into EAM / ERP system. Compare with historic standards and safe ranges. Generate notifications on the spot. Trend readings, points and sequences to avoid emergencies and outages. Download rounds by equipment type or name. Automatically calculate readings, limits, alerts and collection frequencies.

40 Predictive Maintenance Improve the visibility of machines at customer sites and to prevent machine failure and its consequences. Machine data is collected using an Internet of Things platform and enriched with business information. This allows real time monitoring of the machine so that customers can be contacted at the first sign of any unusual trends or behaviour machine and can take appropriate action, potentially avoiding unnecessary service costs. Alert list - displays alerts sent from the machines Machine list - lists all the machines that have been configured. Machine condition monitor - provides the following details for a particular machine. Basic information about the machine and alert including details about the customer contacts and the machine location. Detailed machine master data in a machine card. Real time sensor readings from the machines, including the measuring point thresholds defined for warnings or errors Graphical analysis of the machine's sensor data in a multi-axis graph. User management - for inviting new users to the application. Configuration - to create machine control units and machine cards..

41 Mobilising Utilities for the Future Mobile strategies help utilities overcome many operational challenges. An Economist Intelligence Unit survey of utilities executives shows that mobile tehnologies are improving their... 90% 84% 78% 76% 71% response to crises and emergencies ability to achieve high productivity and capacity efforts at peak-load management and demand response smart-grid management, with 62% citing mobile apps as key aids environmental safety and sustainability Though they still struggle with security and connectivity issues. 48% see a need to enhance mobile data security and, 46% see a need for better mobile conectivity. Utilities and oil & gas executives whose companies serve consumers think mobile technology will help them... 71% provide advice on consumption Expected company roll out: 56% 35% 67% provide targeted offers 62% notify customers about potential or actual outages and recommend actions Expected company roll out: 50% 43% 54% I I I I I I I yrs 4-6 yrs facilitate smart - grid deployment I I I I I I I yrs 4-6 yrs Expected company roll out: 71% 24% I I I I I I I yrs 4-6 yrs Expected company roll out: 59% 31% 56% receive customer reports on potential causes and actual causes of outages Expected company roll out: 55% 32% I I I I I I I yrs 4-6 yrs I I I I I I I yrs 4-6 yrs

42 Manufacturing & Service Production Mobile Suite Complex Manufacturing Safety Issue Quality Issue Elba is using SAP Mobile Solutions to optimize production processes.

43 Production Mobile Suite (Partner Solution) Increase capacity usage, by maintaining accurate and real-time data; short-time changes in customer demand planning must be easily overcome. Higher control and efficiency in shop-floor, by directly confirming data on the production line Automate manual, paper-based work order processes and give supervisors real-time visibility into inventory operations. Reduce cost of planning and cost of scrap. Optimize shop-floor activity. Better response time to requests, achieved by real-time data maintenance; any request can be immediately opposed to real data that are in accordance to the physical stock, delivery time and production capacity. Production order identification and order status. Barcode scanning functionalities for time-reduction. Production confirmations confirmation of milestone operations, at each workplace Scrap / yield confirmations for each operation / component. Capacity usage confirmation for each operation / component. Track employee record and trace each employee / team / shift. Quality issues reporting.

44 Complex Manufacturing Need to provide current work instructions, data and capabilities to the point of work. Ability to provide complete and accurate production data when and where action is needed. Improve data accuracy by collecting information at the point of work. Need to provide business processes to an increasingly mobile work force. Complex Manufacturing Accelerator is a mobile extension of the Complex Assembly Manufacturing Solution. It provides shop floor supervisors, mechanics and quality inspectors with quick and easy access to critical manufacturing data at the point of work. It eliminates the need for highly skilled mechanics to travel from the point of work to tethered workstations. Personalized view of mechanic s assigned work including status, holds and certifications. View of work instructions, data collection requirements and graphics. Initiate buyoffs, holds and non-conformances. Includes Electronic Callboard to monitor shop floor. Supervisor tools to allocate/review work and view work/loan assignments and certifications.

45 Safety Issue Safety issues are not reported in a timely manner, or information is not accurate, which delays resolution. Companies want to create a culture of safety for the entire organization and thus have more effective safety management. The Safety Issue mobile app lets any worker log a safety issue or deviation from the corporate safety policy with a mobile device by taking photos or videos of it. They can attach up to four photos or videos and describe the observation by audio recording. User, location and date and time information is added automatically. After recording, the issue is sent to the Environment, Health and Safety Management application and an incident or safety manager is automatically informed. It is then processed by the professionals. Workers can check items submitted and sort by date, issue, or status. The app is designed primarily for occasional users. Submit safety issues with a mobile device, directly upon detection, following a simple and clear method. Attach up to four pictures or videos of an observation. Attach an audio recording of observation details. Track the status of observations.

46 Quality issue Employees need to log an issue with a mobile device. The ERP Quality Issue mobile app lets workers log a quality issue of any type (for example, with a delivery) on a mobile device. They can assign codes and enter a description and a priority. They can attach up to five photos and enter reference information (for example, shipment or order number). As soon as they submit an issue, it is sent to ERP, which creates a quality notification. The issue is then processed by other partners within ERP. In addition, workers can check all issues recently created and sort by date, issue code, or status. The app is designed primarily for occasional users. Create quality issues with a mobile device, directly upon detection of an issue, following a simple and clear method. Attach up to five pictures of an issue. Track the status of issues.

47 Logistics Inventory Manager masset Mobile Transport Tendering Transportation Management Coca-Cola Bottling Consolidated is running SAP Inventory Manager to increase supply chain productivity.

48 Inventory Manager Provide technicians and warehouse management staff with the ability to execute stockroom operations. Automate manual, paper-based work order processes and give supervisors real-time visibility into inventory operations. Integrate inventory operations with other enterprise processes. Reduce cost of compliance when generating inventory transactions. Boost productivity. Reduce cost. Improve regulatory compliance. Optimize your supply chain. Perform physical and cycle counts quickly. Check availability of materials while on the job. Accept and distribute incoming materials by PO. Pre-pick materials based on work orders. Track materials by number, work order, bin, location and so on. Issue, return, or transfer goods electronically. Speed receipt and back-order reporting to and from. Shipping / receiving.

49 masset Mobile (Partner Solution) Full process coverage from early stage of the physical inventory check preparation to the inventory check result post-processing. Reduce cost of compliance when performing legal physical asset inventory check by dramatically increasing the speed of the process, decreasing number of resources involved in it and increasing quality of the collected data. Enrichment of asset cards about number of additional data - i.e. photos of assets in different stages of its lifecycle, GPS co-ordinates etc. Boost productivity. Reduce cost of compliance when performing legal physical asset inventory check. Decreasing number of resources involved in the process. Speeds-up inventory check post-processing. Easily perform all necessities of the physical inventory check preparation, process run by itself and data post-processing. Asset labels printing included. Flexible interface to the back-end no matter where you manage your asset. Offline support = prevention of signal lost problems and enhancement of battery life. Extended warranties to prolong application lifecycle and calculate crystal clear TCO.

50 Transport Tendering Managers need to access RFQs from mobile devices in order to optimize their business effectiveness. With the Transport Tendering mobile app you can receive RFQs for a freight delivery from companies such as shippers or logistics service providers anywhere, anytime. The app enables transportation planners to get and respond to RFQs right from their mobile devices. Receive and respond to RFQs, with the ability to change dates and prices in the response. Check addresses and routes on a map. or phone the contact person. Create calendar entries for awarded tenders and check other appointments.

51 Transportation Management Workers can determine options to save costs and to optimize the use of available resources, react to transportation events and find solutions to possible deviations from the original transportation plan. Mobility solutions help manage transportation processes to better meet customer demands through: Better control over transportation with improved compliance and flexibility. Streamlined processes, decreased costs, and the maximized use of resources. Create forwarding orders for your ordering parties. Transfer orders and deliveries from an ERP system. Create freight bookings. Plan the transportation and select carriers. Tender transportation services. Dispatch and monitor the transportation. Calculate the transportation charges for both the ordering party and the supplier side. Consider foreign trade and dangerous goods regulations.

52 Industry Specifics Field Service Multichannel Foundation for Utilities Electronic Medical Records Clinical Task Tracker Retail On-Shelf Availability for Employees Retail Store Operations Charité uses SAP Electronic Medical Record to increase customer satisfaction of their patients.

53 Field Service Provide field service technicians with full visibility about the customer and the asset that requires to be repaired. Confirm if the asset is covered or billable, thereby avoiding the need for multiple trips to complete the job. Boost productivity by streamlining communications and eliminating paperwork. Get real-time visibility into work status, technician location, and financial performance. Cut costs by reducing administrative overhead and non-productive working times. Improve response and decision-making in the field. Receive and update service orders Access customer, install base, warranties, contracts and service history. Access to multimedia or attachments to follow guided steps and instructions. Perform inspections and calibrations. Capture status, readings, measurements, and customer delivery confirmations and signatures. Record problems, actions, time, expenses and materials. Attach additional documentation and photos.

54 Multichannel Foundation for Utilities Consumers prefer a multitude of different apps to stay in contact with the utility for the purposes of account management, bill presentment and payment, sign-up / move-in, usage overview, outage information or inquiries. Multichannel Foundation for Utilities allows you to simplify your landscape and have a low TCO. It allows utilities to use and extend pre-delivered integration into backend business processes for the aforementioned self- services for the purpose of extending these to other channels quicker and at lower cost. Managing Meter Reading Data View meter reading history; View upcoming meter reading dates; Enter meter readings. Bill Information and Inquiries View account balance; View and filter bills, view a bill s details in PDF format; View consumption history with yearly comparison and average consumption. Communicating with the Utility Company Send a message or view past interactions with the utility company; Request a change of data through an approval process; Create service requests using Service Notifications.

55 Electronic Medical Records Enhance timely access to relevant patient data at the point of care. Make clinical information systems and electronic medical records more intuitive. Support clinical processes. Leverage user-friendly collaboration tool. Advanced data security to protect patient data. Open, flexible platform using the latest technology standards and open protocols. Intuitive, customizable user interface to retrieve comprehensive clinical information at the point of care. Greater convenience through the always-on mobile app that providers carry with them. Enhanced patient safety, with all the relevant information needed to support clinical decision making. Better outcomes, thanks to instant access to comprehensive clinical care information. Productive collaboration with patients and peers. Connect with any Medical Records back-end system.

56 Clinical Task Tracker Nurses and physicians need to process and confirm the tasks that are created during the ward rounds. Clinical workers need to easily see and confirm their clinical tasks. With Clinical Task Tracker connects to clinical back-end systems and allows healthcare professionals to view patients clinical tasks and review and confirm tasks, allowing secure access to clinical tasks assigned to the patients anywhere and anytime. View clinical tasks assigned to your patients. Review and confirm tasks created by physicians and nurses with SAP EMR Unwired. Work with existing patient lists from clinical systems.

57 Retail On-Shelf Availability for Employees Store Managers can view historical alerts, analyse employee response times, vendor patterns, and potential product issues. Retailers can display real-time alerts for products that may have on-shelf availability issues. Store associates in different departments can respond to retailers alerts quickly by either refilling the shelf with products or triggering follow-on activities. Store managers can use this information to optimize resource scheduling, inventory management and planning. Drill down to view departments and sub-departments that contain products with on-shelf availability issues. Sort and filter on-shelf availability alerts to prioritize critical items. Flag products that can be refilled immediately from a local shelf, and follow-on activities, such as entering damaged quantities and reporting products as out-of-stock. View weekly statistics for products with on-shelf availability issues by department. Gain insight on how vendors, poor store processes, and employee performance may be affecting product on-shelf availability in the store.

58 Retail Store Operations Typical Free store managers from the back office. Give store associates mobile access to real-time product, sales, and inventory information. Provides store managers with an efficient mobile app to monitor the store's performance while they walk on the sales floors so they can react faster to new opportunities or take corrective actions sooner. Using an intuitive interface, associates can quickly access information in the back-end system, and respond to critical customer questions without leaving the sales floor. Get real-time visibility into key store performance metrics such as gross sales, net sales, and returns. Determine if your store is meeting its plan for the week, month, quarter, and year. Assess store sales transactions, returns transactions, average sales, and items sold per transaction to know what is selling well in your store. See how your store ranks compared to other stores in your district. Share insights and collaborate with other store managers on your device. Use in-store lookup features to answer questions about inventory, price, and products. Make on-shelf inventory corrections and transfer products. Perform ad-hoc inventory counts and effectively execute in-store markdowns.

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