Remote operation and security experiences from a Power Utility. Information management supporting multiple users. Stavanger November 29th 2006
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1 Remote operation and security experiences from a Power Utility Information management supporting multiple users Stavanger November 29th 2006 Jens Kristian Engstrøm / Harald Hilde Statkraft Energy AS
2 Content: Technical aspects. ProSam, From a Hierarchical to a Network based solution Communication network Devices on the Network Security measures Experience 05/12/2006 s. 2 Harald.Hilde@statkraft.com
3 Prosess Control, From To From: - 5 separate and different systems - different functionality - Serial communication - Proprietary protocols Narvik To - ProSam - ONE integrated system - common functionality - Network system - IEC standardized protocols Narvik Korgen Korgen New customer(s) WAN Gaupne Sauda tor Dale n Hovedkon Process Functionality regarding Redundancy for protocols supporting requirements from NVE - needed. Norwegian User Convention for IEC /12/2006 s. 3 Today: Harald.Hilde@statkraft.com Included in the IS for IEC Sauda Gaup ne Hovedkon tor Process Device on a network
4 Communication Network Main principles used: Ring-structure (redundancy) Regional rings, RWAN, connects CC and power stations. National ring NWAN, connects cluster to power stations and CC 05/12/2006 s. 4 Harald.Hilde@statkraft.com
5 Device on the network. (1+1) Physical & Logic servers advanced functionality Control Centre HMI Control Centre Maintenance IED Catchments areas Hydro Power Stations Communication Network (1+1) Physical Device on Wind Power Parks the Network Process interface, real time IEC Gas (Kårstø) New Projects Total (2007): MW / GWh (monitor and Control) 120 stations parks / 250 MW / 700 GWh 400 MW / 3500 GWh MW / GWh (2006) (monitor) (monitor) 05/12/2006 s. 5 Harald.Hilde@statkraft.com
6 ICT - Zone Modell 05/12/2006 s. 6 Harald.Hilde@statkraft.com
7 Utilization / Services used on the network Operational systems Test system New projects Test & verification Commissioning Maintenance Remote Change / Upgrade Patches / Versions Maintenance Remote Fault Diagnosis Logs / Tests Vendor access Via Certificate IN Communication Network Device on the Network Process interface, real time IEC Maintenance services Vendor specific protocol IED Catchments areas Hydro Power stations Wind Power Parks Gas (Kårstø) New Projects 05/12/2006 s. 7 Harald.Hilde@statkraft.com
8 Security measures Security procedure (I-40/200) Logical measures Zone model Physical measures All process zone rooms subject to entry restrictions Organisational measures ICT responsibility Security patch management (Windows-based systems) Virus control (Windows-based systems) Release upgrade to satisfy ISO requirements ITIL (IT Infrastructure library) Error management Configuration management Change management 05/12/2006 s. 8 Harald.Hilde@statkraft.com
9 Change process Objectives Change of culture Work Discipline Own personnel Vendors Security in engineering / testing / commissioning Process zone specific equipment including laptops for testing, logging of network traffic and analysis Improved physical security awareness Challenges Way of thinking Across organisational boundaries The whole value chain Security awareness / procedures & principles. Avoid disruption of hot operation Handling of patches/new versions Import/export of engineering data Vendor s change management vs need to correct errors fast Use of personal laptops and memory sticks Process network and process equipment present in numerous locations 05/12/2006 s. 9 Harald.Hilde@statkraft.com
10 Experiences Incidences Memory sticks Once (known) inserted into process device A number of attempts stopped in time Viruses/worms A few entries by or laptops Hacking One test case No known specific attack Operational security Work in power station Awareness Consequences Zone 4 (Process network) Luckily, none None Zone 2 (Office network) Hampered Zone 2 operation Did not penetrate to Zone 3 and 4 Zone 2 Could not penetrate to Zone 3 and 4 Integrity breach Loss of communication for remote control Telecom room used as store room 05/12/2006 s. 10 Harald.Hilde@statkraft.com
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