The Role of Simulations and Executive Education in. Prof. Gerald Fryxell
|
|
- Leslie Gibson
- 8 years ago
- Views:
Transcription
1 The Role of Simulations and Executive Education in China Prof. Gerald Fryxell
2 Overview Challenges Managing vs. Leading Executive Education (i.e., Leadership Training) Traditional approaches Simulations and Learning The Role of StratSim in Exec. Ed.
3 Overview Challenges Managing vs. Leading Executive Education (i.e., Leadership Training) Traditional approaches Simulations and Learning The Role of StratSim in Exec. Ed.
4 Some Pictures
5 Challenges Destruction of Natural Capital Globalization Container Ship Mouth of Yellow River Energy Shortages Air & Water Pollution Climate Change Job Losses Social Unrest Occupational Health and Safety Global Financial Crisis Corruption Social Polarization Villagers from Shuiyang county at a Xian hospital w/ lead poisoning. CSI 300 Index 1 yr.
6 Overview Challenges Managing vs. Leading Executive Education (i.e., Leadership Training) Traditional approaches Simulations and Learning The Role of StratSim in Exec. Ed.
7 Management and Leadership Management Leadership Purpose Derivation Ind. Skills Coping with complexity Bringing order and consistency to organization Profit making Largely deductive Serves superiors Planning Organizing Controlling Problem solving Coping with change Creating new order and new competencies Ensuring future profits Largely inductive Serves interests of many stakeholders Credibility Empowering Inspiring Redirecting
8 Overview Challenges Managing vs. Leading Executive Education (i.e., Leadership Training) Traditional approaches Simulations and Learning The Role of StratSim in Exec. Ed.
9 Leadership Training
10 Overview Challenges Managing vs. Leading Executive Education (i.e., Leadership Training) Traditional approaches Simulations and Learning The Role of StratSim in Exec. Ed.
11 What would be the best way to learn the following activities? How to play competitive ping pong? How to learn how to work with foreign nationals in global supply chain? Formulating and implementing a highly competitive strategy for a company with annual sales in excess of $12 Billion!?!?
12 What is a Simulation? An approximation of reality Requires some simplifications as reality is too complex to model. Is based on assumptions Permits time compression An opportunity To have an experience from which to learn To make mistakes when the stakes are much, much lower. To have fun!
13 Learning from Simulations Simulations enter the model here Concrete Experience (CE) Active Experimentation (AE) Reflective Observation (RO) Abstract Conceptualization (AC) Traditional, lecture-based teaching enters the model here
14 Student Retention of Learning * 10 percent of what they read 26 percent of what they hear 30 percent of what they see 50 percent of what they see and hear 70 percent of what they discuss with others 80 percent of personal experience 95 percent of what they teach Source: Jenny Johnson, Individualization of Instruction, Faculty Focus, Fall 1996.
15 Overview Challenges Managing vs. Leading Executive Education (i.e., Leadership Training) Traditional approaches Simulations and Learning The Role of StratSim in Exec. Ed.
16 Objectives of StratSim 1. Provide participants with an opportunity to be part of a management team in a large company in a safer, simulated environment. Validate knowledge and convey it to others Integrate what you ve learned before and during your program of study Take risks and learn from mistakes 2. Apply a strategic management model, to experience its power, but also its limitations 3. Practice in exploiting the benefits of teamwork. 4. Improve skills in information analysis, interpretation and decision-making and build greater awareness of the outcomes 5. Conclude a program in a meaningful and enjoyable way
ETI PERSPECTIVE 2020: A FIVE YEAR STRATEGY
ETI PERSPECTIVE 2020: A FIVE YEAR STRATEGY Introduction This document is the final and Board approved version of ETI s strategic directions based on the ETI Board meeting discussion of 12 th March 2015.
More informationCoreTech Foundation Apps for Humanity
CoreTech Foundation Apps for Humanity 1 We believe the nonprofit world also deserves access to game-changing technology If you re a nonprofit, you ve likely come up against one or more of the following
More informationSaving Business. Business Sustainability A Competitive Strategy for Business Leadership in the 21 st Century. November 2006
Saving Business Business Sustainability A Competitive Strategy for Business Leadership in the 21 st Century November 2006 Tyler J. Elm Corporate Strategy Wal-Mart Stores, Inc. Today there are 6.3 billion
More informationINNOVATIVE APPROACHES IN PROJECT MANAGEMENT FOR PERSONNEL IN THE EDUCATIONAL AND PUBLIC ADMINISTRATION FIELDS. Written by Dr.
SZENT ISTVÁN UNIVERSITY FACULTY OF APPLIED AND PROFESSIONAL ARTS INNOVATIVE APPROACHES IN PROJECT MANAGEMENT FOR PERSONNEL IN THE EDUCATIONAL AND PUBLIC ADMINISTRATION FIELDS Written by Dr. Roni Levi Haifa-Jászberény,
More informationLearning Style Preferences of Undergraduate Dietetics, Exercise Science, and Athletic Training Students
Learning Style Preferences of Undergraduate Dietetics, Exercise Science, and Athletic Training Students Wagner MG, Hansen P, Rhee Y, Terbizan D, Brunt A, Christensen B, Tucker J, Gust A, Lee C. Department
More informationExploring the directions and methods of business development. A comparative multiple-case study on Ikea and Vodafone
Exploring the directions and methods of business development A comparative multiple-case study on Ikea and Vodafone Michal Štefan Aalborg University Master thesis for MSc. in International Business Economics
More informationThe Roche HR Experience Map. Christine Renz Head of Attraction, Sourcing & Hiring Roche Basel
The Roche HR Experience Map Christine Renz Head of Attraction, Sourcing & Hiring Roche Basel Roche at a glance Founded 1896 in Basel, Switzerland Founding families still hold majority stake Employing 85,000
More information2011 Tunza International Children and Youth Conference Bandung Declaration October 1, 2011. The Voice of Children & Youth for Rio+20
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 2011 Tunza International Children and Youth Conference Bandung Declaration October 1, 2011 The Voice of Children
More informationSTRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY
STRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY An Overview Designing, driving and implementing people management strategies, processes and projects for real business value HR Strategic
More informationOilSim. Talent Management and Retention in the Oil and Gas Industry. Attract, identify, develop, and retain the right people
Talent Management and Retention in the Oil and Gas Industry OilSim Upstream learning simulator for interactive training Attract, identify, develop, and retain the right people OilSim Explore decision making
More informationYoung People in Recovery Recovery Messaging and Q & As
1 Young People in Recovery Recovery Messaging and Q & As There are many ways to support young people in or seeking recovery. One very effective way is for other young people in recovery to be recovery
More informationCalifornia State University, Dominguez Hills
ADVANCED HIGHER EDUCATION ADMINISTRATION PROGRAM The Advanced Higher Education Administration Program is designed for international university administrators to enhance their knowledge and understanding
More informationPlease see current textbook prices at www.rcgc.bncollege.com
PHI150: CRITICAL THINKING SYLLABUS LECTURE HOURS/CREDITS: 3/3 CATALOG DESCRIPTION This course introduces the process of critical thinking and analytical reasoning through writing and problem solving. Students
More informationCHILD PROTECTIVE SERVICES SUPERVISOR COMPETENCIES
CHILD PROTECTIVE SERVICES SUPERVISOR COMPETENCIES 1. A child protective services social work supervisor is able to set realistic expectations and hold social workers and staff members accountable for following
More informationCatherine Booth College: School for Learning & Development. The Salvation Army Capability Framework: Generic Matrix
Catherine Booth College: School for Learning & Development The Salvation Army Capability Framework: Generic Matrix V3.0 Sep 2014 Contents ATTRIBUTES... 5 SERVICE USER PERSPECTIVE... 6 TEAM PERSPECTIVE...
More informationDESCRIBING OUR COMPETENCIES. new thinking at work
DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE
More informationSimulations in Corporate ExecEd Programs
Simulations in Corporate ExecEd Programs Bruce Nichols spent more than 30 years as an organizational specialist and manager doing training and education and well as consulting at Southern Company, the
More informationTECHNOLOGY, ENVIRONMENT, ECONOMICS, MANAGEMENT: 4 FACTORS OF ENGINEERING EDUCATION IN THE GLOBAL WORLD
TECHNOLOGY, ENVIRONMENT, ECONOMICS, MANAGEMENT: 4 FACTORS OF ENGINEERING EDUCATION IN THE GLOBAL WORLD Bedřich Duchoň, Veronika Faifrová, Zdeněk Říha 1 Summary: The history of industrial development was
More informationBridge Rehabilitation Financial Model and Case Study
Session 1339 Bridge Rehabilitation Financial Model and Case Study Halvard E. Nystrom University of Missouri Rolla Abstract This article describes a financial model to identify the tangible and intangible
More informationSCP Issues for Business and Industry
SCP Issues for Business and Industry Introduction Business and industry are key players in the SCP agenda. They are at the core of production and are also key organizational consumers. As the most important
More informationPosition Statement. Ethical nurse recruitment. ICN Position:
Ethical nurse recruitment Position Statement International Council of Nurses 3, place Jean-Marteau CH -1201 Geneva Switzerland Telephone +41 (22) 908 0100 Fax +41 (22) 908 0101 e-mail : icn@icn.ch Website
More informationK - 12 Principal & Superintendent
BOSA COMPETENCY MATRIX Minnesota Administrative Licensure K - 12 Principal & Superintendent WINONA STATE UNIVERSITY COLLEGE OF EDUCATION DEPARTMENT OF EDUCATIONAL LEADERSHIP Name: Place of Employment Mailing
More informationA stakeholder s. guide. Consultation for ISO Strategy 2016-2020
Strategy A stakeholder s guide Consultation for ISO Strategy 2016-2020 ISO Strategy 2016-2020 What is the ISO Strategy 2016-2020? The ISO Strategy 2016-2020 is the strategic plan for the organization
More informationUNIVERSITY OF BALTIMORE
UNIVERSITY OF BALTIMORE 216/07 DOCUMENT N: COURSE AND PROGRAM DEVELOPMENT COVER SHEET See Course and Program Development Policy and Procedures for Instructions SCHOOL: LAW [:J MSB [B] YGCLA [:J Contact
More informationMAIB - Master s Program in International Business Development. Courses Offered 2014-2015
MAIB - Master s Program in International Business Development Courses Offered 2014-2015 Type of course: MASTER PROGRAM WITH 90 CREDITS Course Title: MASTER IN INTERNATIONAL BUSINESS DEVELOPMENT (MAIB)
More informationBuilding tomorrow s leaders today lessons from the National College for School Leadership
Building tomorrow s leaders today lessons from the National College for School Leadership If you re looking for innovative ways to engage your would-be leaders through gaming and video role play, the National
More informationSCENARIO planning Building scenarios at Roland Berger Strategy Consultants
SCENARIO planning Building scenarios at Roland Berger Strategy Consultants August 2013 1 Contents Page A. Strategy development today Why scenario planning is important now 3 B. The Roland Berger-HHL scenario
More informationMary Beth Parkinson, MCCC Sarah Hartman-Caverly, DCCC
Mary Beth Parkinson, MCCC Sarah Hartman-Caverly, DCCC Learning Goals Identify characteristics of inquiry-guided learning (IGL) Apply concepts of IGL to IL lessons Apply a Frame to an IL lesson plan Translate
More informationThe Roles of Human Resources in Organizational Crisis Management
RESEARCH BRIEFING The Roles of Human Resources in Organizational Crisis Management While large organizations may be resourced with a Loss Prevention department, for many the responsibility for crisis management
More informationBYU developing mission statements Theodore Hesburgh, President, University of Notre Dame
The very essence of leadership is that you have to have vision. You can t blow an uncertain trumpet. Why A Mission Statement? A compelling mission statement has a real impact on an organization and its
More informationInternal: Executive Manager, Sales & Customer Relations General Manager Frank. Channel Growth Manager
Position Description Employee: Position title: TBD Client Relationship Manager Location: Head Office: 60-68 Moorabool Street, Geelong Grade: Management Team Organisation: Sales & Customer Relations The
More informationTHE SMALL BUSINESS MANAGEMENT FLIGHT SIMULATOR IN AN ENVIRONMENT OF FINANCIAL INDISCIPLINE
THE SMALL BUSINESS MANAGEMENT FLIGHT SIMULATOR IN AN ENVIRONMENT OF FINANCIAL INDISCIPLINE Mirjana Pejic Bach Department for Business Computing Faculty of Economics, University of Zagreb Trg J.F.Kennedya
More informationGlobal Risk & Trading Practice HOT COMMODITIES VOLATILE COMMODITY PRICES SHOULD BE ON THE CEO S RADAR SCREEN. John Drzik
Global Risk & Trading Practice HOT COMMODITIES VOLATILE COMMODITY PRICES SHOULD BE ON THE CEO S RADAR SCREEN John Drzik VOLATILE COMMODITY PRICES Japan s nuclear crisis and political unrest in the Middle
More informationChange management courses with SimTeam
Change management courses with SimTeam # Our partners can customise the course objectives, the list of focus topics and participants learning outcomes according to the focus of their course. Course objectives
More informationWorkforce Planning & Analytics: Advancing Your Organization s Capability
Workforce Planning & Analytics: How to Create or Advance Your Organization s Ability to Generate Actionable Workforce Insight Presented by Al Adamsen al.adamsen@talentstrategyinstitute.com 415-652-2745
More informationQuality assurance programs for management excellence. Are they relevant to the coal industry?
University of Wollongong Research Online Coal Operators' Conference Faculty of Engineering and Information Sciences 2012 Quality assurance programs for management excellence. Are they relevant to the coal
More informationPEOPLE INVOLVEMENT AND THEIR COMPETENCE IN QUALITY MANAGEMENT SYSTEMS * Jarmila ŠALGOVIČOVÁ, Matej BÍLÝ
PEOPLE INVOLVEMENT AND THEIR COMPETENCE IN QUALITY MANAGEMENT SYSTEMS * Jarmila ŠALGOVIČOVÁ, Matej BÍLÝ Authors: Workplace: Assoc. Prof. Jarmila Šalgovičová, PhD., Prof. Matej Bílý, DrSC.* Institute of
More informationIntegrative Trade Competencies
Integrative Trade Competencies Developing your talent in an evolving global business environment Written in partnership by Forum for International Trade Training (FITT) and Mercer. Canadian businesses
More informationAACSB-Accreditation: Ensure Your Degree Meets the Highest Standards
AACSB-Accreditation: Ensure Your Degree Meets the Highest Standards For students seeking the finest education and companies seeking high-caliber talent, AACSB (Association to Advance Collegiate Schools
More informationDeloitte Millennial Innovation survey
Deloitte Millennial Innovation survey S U M M A R Y O F G L O B A L F I N D I N G S 19 th December 2012 1 Research Approach WHO? Millennials born January 1982 onwards Degree educated In full-time employment
More informationMaking the Case for Executive Coaching:
Making the Case for Executive Coaching: the most effective development process for creating a high performance culture Guidelines and ideas for clients Oakview CCM Ltd trades as occm, and is registered
More informationCustomer Retention: The Art of Keeping Good Customers
Customer Retention: The Art of Keeping Good Customers REDUCE ATTRITION TO INCREASE PROFITS REDUCING THE ATTRITION RATE FROM 10% TO 5% CAN INCREASE PROFITS FROM 25% TO 85% 85% 75% Calculated by Comparing
More informationMake products more sustainable www.greenblue.org
Make products more sustainable www.greenblue.org We see all of these items as an opportunity to create a more sustainable future one product at a time. GreenBlue is a nonprofit that equips business with
More informationMODIFIED TRAINING PROGRAMME FOR TRAINERS AND TEACHERS OF OCCUPATIONAL THERAPY IN TAJIKISTAN
MODIFIED TRAINING PROGRAMME FOR TRAINERS AND TEACHERS OF OCCUPATIONAL THERAPY IN TAJIKISTAN These materials have been prepared within the framework of the project Technical Assistance to the Sector Policy
More informationAndrew M. Cole Senior Consultant to The Wallace Foundation
How Effective Principals Lead Change: Lessons From Great School Leaders Presentation to the 12 th convention of the International Confederation of Principals Helsinki, Finland Andrew M. Cole Senior Consultant
More informationAn Investigation into Visualization and Verbalization Learning Preferences in the Online Environment
An Investigation into Visualization and Verbalization Learning Preferences in the Online Environment Dr. David Seiler, Assistant Professor, Department of Adult and Career Education, Valdosta State University,
More informationNational K-12 School Recycling Guide: Tips & Learning Concepts
2008 National K-12 School Recycling Guide: Tips & Learning Concepts Aaron Witham & Rob Beranek Center for Environmental Education at Unity College 6/23/2008 In 2008, the Center for Environmental Education
More informationTrustee Leadership Forum for Retirement Security Inaugural Meeting Summary
Trustee Leadership Forum for Retirement Security Inaugural Meeting Summary On May 17-18, 2011, the Initiative for Responsible Investment hosted a meeting of laboraffiliated public and Taft-Hartley pension
More informationVPQ Level 6 Business, Management and Enterprise
VPQ Level 6 Business, Management and Enterprise VPQ Level 6 Certificate in Business, Management and Enterprise The VPQ Level 6 Certificate in Business, Management and Enterprise is a 30 credit qualification.
More informationMaster s of ENVIRONMENTAL SUSTAINABILITY
Master s of ENVIRONMENTAL SUSTAINABILITY DIRECTOR S MESSAGE Moving towards a truly sustainable future requires leaders who have an understanding of the current barriers, and how they might be overcome.
More informationGUIDANCE. Rocky River City School District. Globally Competitive Exceptional Opportunites Caring Environment Successful Students
GUIDANCE K 12 Rocky River City School District Globally Competitive Exceptional Opportunites Caring Environment Successful Students DISTRICT GUIDANCE PROGRAM PHILOSOPHY Our philosophy is to be pro-active,
More informationHow To Learn
Personal Learning and the MBA Developing a Perspective on Life-long Learning Today s Agenda Personal Learning Five insights into learning Your personal learning style Your core purpose and learning Self-assessment
More informationExploring Entrepreneurship for Veterans and Spouses
Exploring Entrepreneurship for Veterans and Spouses Business Planning: How It All Comes Together Plans are Useless, BUt Planning Is IndIsPensaBle General Dwight D. Eisenhower BUSINESS Plan = SIMULATION
More informationThanks to Jim Goble, National City Corporation, for providing the resource material contained in this guide.
Pandemic Planning for Business Thanks to Jim Goble, National City Corporation, for providing the resource material contained in this guide. CHARACTERISTICS AND CHALLENGES OF A PANDEMIC Source: http://www.pandemicflu.gov/general/whatis.html
More informationProfessional Leadership. Clarence Da Gama Pinto
Professional Leadership Clarence Da Gama Pinto REFLECTION OPPORTUNITY DOING & DECIDING DOING & DECIDING 2 Winning power to lead professionals is no easy task. Before a leader can be accepted, let alone
More informationCONTENTS Page International Accounting at the School of Management... 1 Director of International Accounting... 1 Director of Graduate Studies,
School of Management MSc in International Accounting Postgraduate Student Handbook Section 1 2015-2016 CONTENTS Page International Accounting at the School of Management... 1 Director of International
More informationFaculty. Experiences with Strategic Thinking, Planning, and Management in Public Health Organizations. Objectives. Faculty.
Experiences with Strategic Thinking, Planning, and Management in Public Health Organizations Satellite Conference and Live Webcast Thursday, February 5, 2009 12:00-1:30 p.m. (Central Time) Faculty Peter
More informationUK chemical and pharmaceutical manufacturing: The heart of our economy
UK chemical and pharmaceutical manufacturing: The heart of our economy Solutions for all The products and services of the chemical and pharmaceutical industry deliver clean water, vital medicines, affordable
More informationCHAPTER 6 GOODS AND SERVICE DESIGN
OM CHAPTER 6 GOODS AND SERVICE DESIGN DAVID A. COLLIER AND JAMES R. EVANS 1 Chapter 6 Learning Outcomes l e a r n i n g o u t c o m e s LO1 LO2 LO3 LO4 LO5 LO6 LO7 LO8 Describe the steps involved in designing
More informationCreating Strategic Dialogue
[From :The Financial Times Handbook of Management, Third Edition (Prentice Hall: 2004) 851-855] Creating Strategic Dialogue DANIEL YANKELOVICH AND STEVEN ROSELL Strategy creation is a corporate imperative.
More informationEvaluating Your Inbound Supply Chain
Evaluating Your Inbound Supply Chain Five Steps to Maximize Value and Realize the Best Landed Cost Contents 2 Gain Support and Classify Inbound Steps 1 and 2 3 Assess Inbound Strategy Step 3 4 Landed Cost/Service
More informationwww.pwc.com IEMA The Importance of Due Diligence Auditing in the transition to a Sustainable Economy Mark Thompson 9 December 2014
www.pwc.com IEMA The Importance of Due Diligence Auditing in the transition to a Sustainable Economy Mark Thompson 9 December 2014 Objectives The webinar should help you to understand: the types of transactions
More informationPreferred Learning Styles for Respiratory Care Students at Texas State University San Marcos
A Peer Reviewed Publication of the College of Allied Health & Nursing at Nova Southeastern University Dedicated to allied health professional practice and education http://ijahsp.nova.edu Vol. 3 No. 4
More informationThe Agile Imperative!
The Agile Imperative! Creating Focused, Fast & Flexible Organizations for a VUCA WORLD! Executive Briefing from Agility Consulting Why Is Agility Important? The world is becoming turbulent faster than
More informationAdvanced Level: Module summaries
Advanced Level: Module summaries Contents HRM in context 3 Leading managing and developing people 4 Developing skills for business leadership 5 Investigating a business issue from an HR perspective 6 Leadership
More informationCORPORATE SOCIAL RESPONSIBILITY IN GAMBLING
CORPORATE SOCIAL RESPONSIBILITY IN GAMBLING LIBĚNA TETŘEVOVÁ, JAN SVĚDÍK Department of Economy and Management of Chemical and Food Industry University of Pardubice Studentská 95, 532 10 Pardubice CZECH
More informationWFP ENTERPRISE RISK MANAGEMENT POLICY
WFP ENTERPRISE RISK MANAGEMENT POLICY Informal Consultation 3 March 2015 World Food Programme Rome, Italy EXECUTIVE SUMMARY For many organizations, risk management is about minimizing the risk to achievement
More informationGUIDE TO BUSINESS REPORT WRITING
F - PURPOSE OF BUSINESS REPORTS A business report conveys information to assist in business decision-making. The business report is the medium in which to present this information. Some reports might present
More informationA VISION TO TRANSFORM U.S. HEALTH CARE. The programs to make it a reality.
A VISION TO TRANSFORM U.S. HEALTH CARE. The programs to make it a reality. HCI 3 IMPROVING HEALTH CARE QUALITY AND VALUE with evidence-based incentive programs and a fair and powerful model for payment
More informationKenya Revenue Authority (KRA) Chief Manager - Strategy, Planning and Policy
Kenya Revenue Authority (KRA) Chief Manager - Strategy, Planning and Policy Job details Reference Number: KRA/HR01/14 Job Title: Chief Manager - Strategy, Planning and Policy Supervisor: Deputy Commissioner
More informationAACSB Standards. from the Eligibility Procedures and Accreditation Standards for Business Accreditation Handbook, revised January 31, 2010
AACSB Standards from the Eligibility Procedures and Accreditation Standards for Business Accreditation Handbook, revised January 31, 2010 Standard 1: The school publishes a mission statement or its equivalent
More informationOhio Workers Compensation in 2012 RATES, ROLES & RESPONSIBILITIES: HOW UNDERSTANDING THEM CAN MAXIMIZE SAVINGS FOR YOUR CLIENT
Ohio Workers Compensation RATES, ROLES & RESPONSIBILITIES: HOW UNDERSTANDING THEM CAN MAXIMIZE SAVINGS FOR YOUR CLIENT Introduction The CareWorks Family of Companies CareWorks technologies More than 900
More informationInnovations in Precepting
Innovations in Precepting Traci Hanlon MN, RN Creative Healthcare Management 2014 Program vs. Workshop Program Elements Characteristics of the organization Actions involving the delivery of the product
More informationJob Title: Executive Director for Strategy, Transformation & Commissioning Support
Job Title: Executive Director for Strategy, Transformation & Commissioning Support Job Reference Number: T2STC1 Job Band: Band 13 Functional Area: Strategy, Transformation & Commissioning Support Accountable
More informationINTERNAL CUSTOMER SATISFACTION AND THE LINK TO CUSTOMER LOYALTY
INTERNAL CUSTOMER SATISFACTION AND THE LINK TO CUSTOMER LOYALTY by Bruce R. Hammond, Ph.D., Executive Consultant, AchieveGlobal Opening the email, the customer service representative carefully reviewed
More informationFire Commissioner Office of the Fire Commissioner Emergency Management BC Ministry of Justice Victoria
Fire Commissioner Office of the Fire Commissioner Emergency Management BC Ministry of Justice Victoria The Office of the Fire Commissioner is mandated to minimize the loss of life and property from fire
More informationBusiness Management. Master s Program Campus Querétaro. Discover this new program for graduate students
Business Management Master s Program Campus Querétaro The Tec de Monterrey is a private university institution, which states that part of their mission is to, widely be recognized as an educational institution
More informationGuidelines for Gender Sensitive Programming Prepared by Brigitte Leduc and Farid Ahmad
Guidelines for Gender Sensitive Programming Prepared by Brigitte Leduc and Farid Ahmad November 2009 What is a Gender-Sensitive Programming Process? Gender is a critical factor that determines an individual
More informationAnthony Rebora Managing editor, Education Week Teacher
Anthony Rebora Managing editor, Education Week Teacher Exploring Teacher-Leadership Trends and Possibilities Expert Presenters: Therese A. Dozier, director of the Center for Teacher Leadership, Virginia
More informationComplexity Based Business Decision Support Tools for Telecommunications Applications. David Collings, Nicola Baxter, Michael Lyons
Complexity Based Business Decision Support Tools for Telecommunications Applications David Collings, Nicola Baxter, Michael Lyons Introduction Complexity approaches to forecasting in BT The modelling approach,
More informationInternational Commission On Large Dams Environment August 2000. A Viewpoint from the International Commission on Large Dams
Dams and the International Commission On Large Dams Environment August 2000 A Viewpoint from the International Commission on Large Dams Dams Help Manage Water A Critical Resource Water is a critical natural
More informationMBAProgramme. The College of The Bahamas
c o u r s e o u t l i n e MBAProgramme The College of The Bahamas Year 1 Fall Financial/Managerial Accounting (3 credits) Introduces students to the financial and managerial accounting disciplines; develops
More informationPursuing Execution Excellence
Pursuing Execution Excellence Goal Setting and Cascading Challenges in a Matrix Organisation William Malek Strategy Execution Practice Leader 17 years of management experience in Fortune 500 s 14 years
More informationSetting Fees in International Franchise Agreements
Setting Fees in International Franchise Agreements Presented by: Edward (Ned) Levitt, Partner, Dickinson Wright LLP nlevitt@dickinsonwright.com - 416 646 3842 David Riker, Vice President of Global Operations,
More informationTalent Development / Future leader programme with SimTeam
Talent Development / Future leader programme with SimTeam # Our partners can customise the course objectives, the list of focus topics and participants learning outcomes according to the focus of their
More informationOCEAN SUSTAINABILITY SCIENCE SYMPOSIUM 4 6 March 2015, ATLANTIC Hotel in Kiel / Germany
OCEAN SUSTAINABILITY SCIENCE SYMPOSIUM 4 6 March 2015, ATLANTIC Hotel in Kiel / Germany Preliminary Agenda (Stand: 19 January 2015) 4 March 2015 8:00 Registration & welcome coffee 9:00 Opening Plenary
More informationTAP Network Response to the Post-2015 Zero Draft
[LOGOS FOR ENDORSEMENT] TAP Network Response to the Post-2015 Zero Draft The Zero Draft of the Outcome Document for the Post-2015 Development Agenda represents a critical juncture in laying out a new sustainable
More informationThe Dynamics of Disaster Economics: The Philippines Recovery and Response to Typhoon Haiyan (Yolanda)
The Dynamics of Disaster Economics: The Philippines Recovery and Response to Typhoon Haiyan (Yolanda) Antonio Louis A. Holmes Industrial Engineering Department, De La Salle University-Manila 2401 Taft
More informationLeading the Growing Company and Planning for Management Succession
Leading the Growing Company and Planning for Management Succession Leadership Process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom
More informationOpportunity Profile. President
GREATER FARGO MOORHEAD REGION The Fargo Moorhead MSA, with a metropolitan population of 202,025 (2009 estimate), including Cass County, North Dakota and Clay County, Minnesota, lies in the Red River Valley
More informationLONG-RANGE STRATEGIC PLAN SUPERIOR COURT OF CALIFORNIA COUNTY OF EL DORADO
INDEPENDENCE AND ACCOUNTABILITY LONG-RANGE STRATEGIC PLAN SUPERIOR COURT OF CALIFORNIA LONG-RANGE ISSUE: 1. TO PROVIDE FOR ADMINISTRATION OF PROGRAMS FOR WHICH THE COURT HAS ASSUMED RESPONSIBILITY. Issue
More informationLevers for Behavioural Change in Retail Responsible Investment. RIA Conference, Toronto May 28, 2014
Levers for Behavioural Change in Retail Responsible Investment RIA Conference, Toronto May 28, 2014 Presentation Outline 1. Presentation of Ethiquette 2. Study results on Quebecers and RI 3. Highlights
More informationProgram Stage Design (Scenography)
Program Stage Design (Scenography) Department of Scenography at the Faculty of Architecture and Design consists of five design studios which conduct an interdisciplinary design and artistic educational
More informationMichigan Transportation Asset Management Workshop
Welcome Michigan Transportation Asset Management Workshop Welcome Introductions Terry McNinch Michigan Tech Transportation Institute Tim Colling, PhD., P.E. Michigan Tech Transportation Institute Course
More informationSTEPS OF THE ETHICAL DECISION-MAKING PROCESS
STEPS OF THE ETHICAL DECISION-MAKING PROCESS EESE Faculty Development Workshop Douglas R. May, Professor and Co-Director International Center for Ethics in Business SUMMARY OF THE STEPS OF THE ETHICAL
More informationCASE STUDIES OF USING THE ANALYTIC HIERARCHY PROCESS METHOD IN CORPORATE SOCIAL RESPONSIBILITY AND ENVIRONMENTAL RISK MANAGEMENT
CASE STUDIES OF USING THE ANALYTIC HIERARCHY PROCESS METHOD IN CORPORATE SOCIAL RESPONSIBILITY AND ENVIRONMENTAL RISK MANAGEMENT Katarína DRIENIKOVÁ, Gabriela HRDINOVÁ, Tomáš NAŇO, Peter SAKÁL Authors:
More informationThe school principal practices effective cultural leadership when he or she
Strategic Leadership Summary: School leadership creates conditions that result in the strategic re-imaging of the school s vision, mission, and goals in the 21 st Century. The leader exhibits the understanding
More informationOutline. 1. Climate and energy: where do we stand? 2. Why a new framework for 2030? 3. How it works. 4. Main challenges. 5.
1 Outline 1. Climate and energy: where do we stand? 2. Why a new framework for 2030? 3. How it works 4. Main challenges 5. and benefits 6. Other key points 7. Next steps 2 1. Climate and energy: where
More informationBeyond the Bake Sale: The Essential Guide to Family-School Partnerships. Book Study Guide
Beyond the Bake Sale: The Essential Guide to Family-School Partnerships Book Study Guide Are you interesting in stimulating some creative discussions among teachers about how to work more effectively with
More information