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1 Accreditation Council for Business Schools and Programs (ACBSP) Quality Assurance (QA) Report for Baccalaureate/Graduate Degree Programs Current as of May 2012 Overview (O) 1. Complete all information requested. Submit your report as an attachment to on or before February 15th or September 15th. O 2. Institution Name: California Baptist University Date September 15, 2012 Address: 8432 Magnolia Ave. Riverside, CA O 3. Year Accredited/Reaffirmed: 2005 / This Report Covers Years: O 4. List All Accredited Programs (as they appear in your catalog): Note: Listing new programs here does not confer accreditation. New degree programs, majors or emphases must be in effect for at least two years and have graduates and follow the guidance in the process book before accreditation will be granted Bachelor of Science Business Administration Bachelor of Science Accounting Bachelor of Science Marketing Master of Business Administration Master of Business Administration Accounting Concentration O 5. List all programs that are in your business unit that are not accredited by ACBSP and how you distinguish accurately to the public between programs that have achieved accredited status and those that have not. Prior to July 2012, the Bachelor of Science in Construction Management program was part of the School of Business but not accredited by ACBSP as it was not a traditional program. As of July 1, 2012, the Bachelor of Science in Construction Management program has been moved to the College of Engineering and is no longer part of the School of Business. O 6. List all campuses that a student can earn a business degree from your institution: Riverside campus

2 O 7. Person completing report Name: Darla Donaldson Phone: address: ACBSP Champion name: Franco Gandolfi ACBSP Co-Champion name: Darla Donaldson O 8. Conditions or Notes to be Addressed: You do not need to address Opportunity for Improvement (OFI). Remove Condition: Starting in Spring 2013, the School of Business plans to give the Ivey Marketing Exam to students in the Marketing Management class as a means of obtaining comparative information on student performance in the marketing major. The School of Business also plans to obtain the NASBA Candidate Performance to compare our students results on the CPA exam with the performance nationally. O 9. The business unit must routinely provide reliable information to the public on their performance, including student achievement. Describe how you routinely provide reliable information to the public on your performance, including student achievement. A link to our ACBSP report is available on our website at Standard #1 Leadership Organization a. List any organizational or administrative personnel changes within the business unit since your last report. Dr. Franco Gandolfi is the new Dean of the School of Business. (Dr. Andy Herrity remains a full-time faculty member.) Darla Donaldson is the new Associate Dean of the School of Business. (Dr. Natalie Winter remains a full-time faculty member.) As mentioned earlier, the Bachelor of Science in Construction Management has moved to the College of Engineering. CBU has a new organizational chart. Please see Appendix A. 2

3 The BABA program is under new leadership and is part of CBU s Online and Professional Studies division. This division has their own administrative and supervisory organization, budget, and they hire their own faculty. b. List all new sites where students can earn an accredited business degree (international campus, off-campus or on campus, on-line) that have been added since your last report? None Standard #2 Strategic Planning (this standard not typically addressed in the QA report) This is used as a place holder to allow all the other standards to be addressed in the QA report and keep the numbering system consistent with self-studies and QA reports. Standard #3 Student and Stakeholder Focus Standard 3 - Student and Stakeholder- Focused ResultsStudent- and Stakeholder-Focused Results Performance Measure Measurable goal What is your goal? What is your measurement instrument or process? (Indicate length of cycle) Current Results What are your current results? Analysis of Results Analysis of Results What did you learn from the results? Action Taken or Improveme nt made What did you improve or what is your next step? Insert Graphs or Tables of Resulting Trends (3-5 data points preferred) 3

4 Student Class Evaluations Average score of 85% or better on key components of class evaluations (Organizational standard) Internal survey, formative, comparative, measured at the end of every semester Meeting our goal The students perceive that professors are doing a good job teaching in the classroom. Continue to monitor and track. School of Business graduates will be able to apply academic knowledge to the workplace. Annual alumni survey first given Spring This first survey revealed a mean score of over 1.8 for this yes/no question (1=No, 2=Yes). Alumni respondents generally believe that they are able to apply their academic knowledge to the workplace. Will continue to monitor in future surveys. 4

5 Standard #4 Measurement and Analysis of Student Learning and Performance a. Program Outcomes Bachelor of Science Business Administration The 4 outcomes California Baptist University desires for students who graduate from its degree program are to be Academically Prepared, Biblically-Rooted, Equipped to Serve, and Globally-Minded. The School of Business works to achieve these outcomes (or USOs) by preparing students who are able to: Outcome ACBSP USO Measurement Critical Assignments Academically Prepared Translate business transactions into accounting entries and financial statements. Accounting Academically Prepared ACC 250/MFT ACC Exam #2 Apply major economic principles that affect individual economic agents in making real-world business decisions. Economics Academically Prepared BUS 217/218/MFT Use critical thinking skills to analyze business decisions. None Academically Prepared BUS BUS 217/BUS Blackboard Discussion Board BUS Comprehensive Problem Apply spreadsheet, word processing and presentation software to business decisions. Information Systems Academically Prepared CIS 270 Midterm & Final Exam Analyze, compare and interpret financial data for effective decision making. Finance Academically-Prepared BUS 303/MFT BUS Comprehensive Problem Analyze the elements of marketing including how they affect an organization s decisions. Marketing Academically-Prepared MKT 333/MFT MKT Marketing Plan

6 Identify and apply the emerging trends and issues in business law. Law Academically-Prepared BUS 358/MFT Utilize quantitative methods to describe, analyze, and interpret business data in making business decisions. Statistics/Management Academically-Prepared BUS 315/440/MFT Identify the various mechanisms of organizational behavior and discuss the degree to which they generate successful organizational outcomes Management Academically Prepared BUS 463/MFT Synthesize knowledge from various business disciplines to develop a comprehensive strategic review for a company. Policy/Comp Academically-Prepared BUS 485 Biblically Rooted 2 Apply ethical Biblical principles to business decision making. Ethics Biblically Rooted BUS 237 Equipped to Serve Apply academic knowledge to the workplace. None Equipped to Serve Graduate Surveys Describe how their strengths contribute to an organization. None Equipped to Serve Graduate Surveys Provide a rationale for decision-making using ethical schools of thoughts. Ethics Equipped to Serve BUS 237 Globally Minded 5 6 BUS Current Legal Issue Paper BUS Case Study, BUS Comprehensive Project Individual and Group Project - PP Presentation on Truth Justice and Ethics Company Analysis Presentation - Vision, Mission, and Core Values & Beliefs Comparison Paper of Theory, Scripture and Case Study Application Comparison of Model to Case Study - PP Presentation Identify the fundamental factors of international business. Global Globally-Minded; Academically Prepared BUS 334 BUS Exam

7 Bachelor of Science Accounting The 4 Outcomes that California Baptist University desires for students who graduate from its degree programs are to be Academically Prepared, Biblically-Rooted, Equipped to Serve, and Globally-Minded. The School of Business works to achieve these outcomes by preparing students who are able to: Academically Prepared Outcome ACBSP USO Measurement Translate business transactions into accounting entries and financial statements. Accounting Academically Prepared ACC 250/MFT Apply major economic principles that affect individual economic agents in making realworld business decisions. Economics Academically Prepared BUS 217/218/MFT Use critical thinking skills to analyze business decisions. None Academically Prepared BUS 303 Apply spreadsheet, word processing and presentation software to business problems Information Systems Academically Prepared CIS 270 Critical Assignments ACC Exam #2 BUS 217/BUS Blackboard Discussion Board BUS Comprehensive Problem Midterm & Final Exam Analyze, compare and interpret financial data for effective decision making. Finance Academically-Prepared BUS 303/MFT Analyze the elements of marketing including how they affect an organization s decisions. Marketing Academically-Prepared MKT 333/MFT Identify and apply the emerging trends and issues in business law. Law Academically-Prepared BUS 358/MFT Utilize quantitative methods to describe, analyze, and interpret business data in making business decisions. Statistics/Management Academically-Prepared BUS 315/440/MFT BUS Comprehensive Problem MKT Marketing Plan BUS Current Legal Issue Paper BUS Case Study, BUS Comprehensive Project 7

8 Biblically Rooted Equipped to Serve Identify the various mechanisms of organizational behavior and discuss the degree to which they generate successful organizational outcomes. Management Academically Prepared BUS 463/MFT Case Study Synthesize knowledge from various business disciplines to develop a comprehensive strategic review for a company. Policy/Comp Academically-Prepared BUS 485 Capstone Project Analyze cost concepts, methods, and techniques to support management decision processes. Accounting Academically-Prepared ACC 320 Test #2 Translate government and non-profit business transactions into accounting entries and financial statements. Accounting Academically-Prepared ACC 330 Test (Midterm) Formulate consolidated financial statements through the development of accounting entries resulting from transactions supporting business combinations. Accounting Academically-Prepared ACC 410 Demonstrate hands-on ability to process accounting transactions in a real-time computerized environment. Accounting Academically-Prepared ACC 420 Comprehensive Problem QuickBooks Project Demonstrate proper tax treatment for individual federal income taxation situations. Accounting Academically-Prepared ACC 430 Exam #2 Perform audit procedures based on fundamental principles. Accounting Academically-Prepared ACC 470 Audit project Evaluate the impact of applying biblical concepts in a business environment Ethics Biblically Rooted BUS 237 Presentation 13 Apply academic knowledge to the workplace. None Equipped to Serve Graduate Surveys Describe how their strengths contribute to an 14 organization. None Equipped to Serve Graduate Surveys 15 Provide a rationale for decision-making using ethical schools of thoughts Ethics Equipped to Serve BUS 237 Presentation 8

9 Globally Minded 5 Identify the fundamental factors of international business. Global Globally-Minded BUS 334 BUS Exam 9

10 Bachelor of Science Marketing The 4 outcomes that California Baptist University desires for students who graduate from its degree programs are to be Academically Prepared, Biblically-Rooted, Equipped to Serve, and Globally-Minded. The School of Business works to achieve these outcomes (or USOs) by preparing students who are able to: Academically Prepared Outcome ACBSP USO Measurement Translate business transactions into accounting entries and financial statements. Accounting Academically Prepared ACC 250/MFT Apply major economic principles that affect individual economic agents in making real-world business decisions. Economics Academically Prepared BUS 217/218/MFT Use critical thinking skills to analyze business decisions. None Academically Prepared BUS 303 Apply spreadsheet, word processing and presentation software to business problems. Information Systems Academically Prepared CIS 270 Analyze, compare and interpret financial data for effective decision making. Finance Academically-Prepared BUS 303/MFT Analyze the elements of marketing including how they affect an organization s decisions. Marketing Academically-Prepared MKT 333/MFT Identify and apply the emerging trends and issues in business law. Law Academically-Prepared BUS 358/MFT Utilize quantitative methods to describe, analyze, and interpret business data in making business decisions. Statistics/Management Academically-Prepared BUS 315/440/MFT Critical Assignments ACC Exam #2 BUS 217/BUS Blackboard Discussion Board BUS Comprehensive Problem Midterm & Final Exam BUS Comprehensive Problem MKT Marketing Plan BUS Current Legal Issue Paper BUS Case Study, BUS Comprehensive Project 10

11 Identify the various mechanisms of organizational behavior and discuss the degree to which they generate successful organizational outcomes Management Academically Prepared BUS 463/MFT Case Study Synthesize knowledge from various business disciplines to develop a comprehensive strategic review for a Capstone company. Policy/Comp Academically-Prepared BUS 485 Solve a managerial problem using primary qualitative and quantitative research. Marketing Academically Prepared MKT 323 Utilize various advertising, media and promotional tools to communicate an organization s message. Marketing Academically Prepared MKT 353 Describe how consumers make purchasing decisions. Marketing Academically Prepared MKT 458 Biblically Rooted 2 Project MKT Research Project MKT IMC Plan MKT Case Study Apply ethical Biblical principles to business decision making. Ethics Biblically Rooted BUS 237 Presentation Equipped to Serve Apply academic knowledge to the workplace. None Equipped to Serve Graduate Surveys Describe how their strengths contribute to an organization. None Equipped to Serve Graduate Surveys Provide a rationale for decision-making using ethical schools of thoughts Ethics Equipped to Serve BUS 237 Presentation Globally Minded 5 Identify the fundamental factors of international business. Global Globally-Minded; Academically Prepared BUS 334 BUS Exam 11

12 Master of Business Administration The 4 outcomes California Baptist University desires for students who graduate from its degree program are to be Academically Prepared, Biblically-Rooted, Equipped to Serve, and Globally-Minded. The School of Business works to achieve these outcomes (or USOs) by preparing students who are able to: Outcome ACBSP USO Measurement Critical Assignments Academically Prepared 1 Demonstrate knowledge and skill required of the successful entrepreneur in a start-up enterprise or innovationoriented unit of an existing organization. Management Academically Prepared BUS 505 Business Plan 2 Demonstrate the use of information and information systems as management tools for making operational decisions that help an organization gain strategic advantage. Information Systems Academically Prepared BUS 512 Presentation 3 4 Demonstrate skills necessary to effectively communicate, motivate, empower and lead various cultures using different leadership, group and team tools. Management Academically Prepared BUS 515 Demonstrate knowledge of ethical systems as they inform business ethics, leadership effectiveness and organizational decisionmaking. Ethics Academically Prepared BUS 520 Presentation Mind mapping group project & individual presentation papers 12

13 Demonstrate awareness of legal issues and role of regulatory policy that inform and/or expose an organization to legal challenges including governance and litigation concerns. Law Academically-Prepared BUS 525 Presentation Demonstrate knowledge and skill for successfully managing the marketing process. Marketing Academically-Prepared BUS 530 Marketing Plan Conduct economic research, collect economic data, and apply economic indicators to forecast the future state of economy and the possible impact of the state of economy on an organization. Economics Academically-Prepared BUS 535 Blackboard Posting Identify and make recommendations regarding an organization s strategies, financial performance and operational successes and challenges based upon a successful analysis of that organization s financial reports. Finance Academically-Prepared BUS 541 Presentation Solve critical business problems and make informed data-driven decisions using the techniques of quantitative business analysis. Quantitative Academically Prepared BUS 542 Analytical Report 13

14 10 Demonstrate knowledge and skill in integrating the disciplines of strategic management, information systems, managerial ethics, marketing management, economic analysis, quantitative business modeling, and financial statement analysis while operating a computerized business as a member of a management team. Policy/Strategy Academically-Prepared BUS 598 Presentation Biblically Rooted 11 Compare and contrast the result of a Biblical approach to an ethical dilemma with the results of alternative approaches informed by ethical theories that are not explicitly Biblical. Ethics Biblically Rooted BUS 520 Paper Equipped to Serve Describe how their strengths contribute to an organization. Marketing Equipped to Serve BUS 592 Written Plan (592C), Survey Response Apply academic knowledge in the workplace. None Equipped to Serve Alumni Survey 14

15 Globally Minded 14 Demonstrate the knowledge and skill required for enhancing an organization s decision-making and performance by analyzing and evaluating the cultural, political, and economic challenges resulting from that organization operating multinationally in the global economy. Global Globally-Minded; Academically Prepared BUS 545 Presentation 15

16 Master of Business Administration Accounting The 4 outcomes California Baptist University desires for students who graduate from its degree program are to be Academically Prepared, Biblically-Rooted, Equipped to Serve, and Globally-Minded. The School of Business works to achieve these outcomes (or USOs) by preparing students who are able to: Student Learning Outcome ACBSP USO Measurement Critical Assignments Academically Prepared 1 Demonstrate skills necessary to effectively communicate, motivate, empower and lead various cultures using different leadership, group and team tools. Management Academically Prepared BUS 515 Mind mapping group project & individual presentation papers Demonstrate awareness of legal issues and role of regulatory policy that inform and/or expose an organization to legal challenges including governance and litigation concerns. Law Academically-Prepared BUS 525 Presentation Conduct economic research, collect economic data, and apply economic indicators to forecast the future state of economy and the possible impact of the state of economy on an organization. Economics Academically-Prepared BUS 535 Blackboard Posting Identify and make recommendations regarding an organization s strategies, financial performance and operational successes and challenges based upon a successful analysis of that organization s financial reports. Finance Academically-Prepared BUS 541 Presentation 16

17 Evaluate case studies to determine the nature of the accounting/auditing/ethical issues related to the case. Accounting Academically-Prepared ACC510 Homework #13, the Knapp Individual Case Study Presentation. Analyze advanced cost concepts, methods, and techniques to support management decisions and influence strategy. Accounting Academically-Prepared ACC520 Written Case Analysis Properly apply tax laws and regulations to business entity transactions. Accounting Academically-Prepared ACC530 Final Exam Formulate an analysis or position regarding current financial accounting topics and issues, demonstrating effective research and writing skills. Accounting Academically-Prepared ACC540 Final Paper Demonstrate knowledge and skill in integrating the disciplines of strategic management, information systems, managerial ethics, marketing management, economic analysis, quantitative business modeling, and financial statement analysis while operating a computerized business as a member of a management team. Policy/Strategy Academically-Prepared BUS 598 Presentation Biblically Rooted 10 Apply Biblical principles in the process of researching and reporting of accounting issues, according to U.S. GAAP or International Financial Standards, as they relate to the current business and economic environment. Ethics Biblically Rooted ACC 540 Paper 17

18 Equipped to Serve 11 Apply academic knowledge in the workplace. None Equipped to Serve Alumni Survey Globally Minded 12 Demonstrate the knowledge and skill required for enhancing an organization s decision-making and performance by analyzing and evaluating the cultural, political, and economic challenges resulting from that organization operating multi-nationally in the global economy. Global Globally-Minded; Academically Prepared BUS 545 Presentation 18

19 Performance Results Complete the following table. Provide three or four examples, reporting what you consider to be the most important data. It is not necessary to provide results for every process. Student Learning Results (Required for each accredited program, doctorate, masters, and baccalaureate) Performance Indicator Definition 1. Student Learning Results Performance Measure Measurable goal What is your goal? What is your measurement instrument or process? Do not use grades. (Indicate length of cycle) direct formative internal comparative Analysis of Results Current Analysis of Results Results What are your current results? What did you learn from the results? Action Taken or Improveme nt made What did you improve,or what is your next step? Insert Graphs or Tables of Resulting Trends (3-5 data points preferred) 19

20 Graduating seniors will have an average score of 65% or better on the MFT Exam, External, summative, comparative Met goal in each semester that the test has been given. Looked at specific areas where there were gaps between actual and desired scores. Tasked professors with addressing this. Will see results of actions in future test years. Student Assessment of Course Performance Internal survey, formative, comparative Majority of students responded positively to these questions. Collect data and evaluate inclusion for future semesters. Evaluate ongoing inclusion in light of new assessment process. We need to work with professors to help them better equip students to integrate biblical principles. 20

21 21

22 Achieve an average score of 75% on the Bachelor of Science Business Administration outcomes Internal rubrics, formative assessment Met goal in Fall 2011 and Spring Need to look for trends in upcoming semesters. 22

23 Achieve an average score of 75% on the Bachelor of Science of Accounting outcomes Internal rubrics, formative assessment Met goal in Fall 2011 and Spring Need to look for trends in upcoming semesters. Achieve an average score of 75% on the Bachelor of Marketing outcomes Internal rubrics, formative assessment Met goal in Fall 2011 and Spring Need to look for trends in upcoming semesters. 23

24 Achieve an average score of 85% on the Master of Business Administration outcomes Internal rubrics, formative assessment The average was 87.78%, so met goal. We are still developing the assessments for the MBA program and hope to have them done next year. New: Achieve an average score of 85% on the Master of Business Administration - Accounting outcomes Internal rubrics, formative assessment The average was 87%, so met goal. We are still developing the assessments for the MBA program and hope to have them done next year. Standard #5 Faculty and Staff Focus Complete the following table Provide three or four examples, reporting what you consider to be the most important data. It is not necessary to provide results for every process. Table 5.1 Standard 5 - Faculty- and Staff-Focused Results 24

25 Faculty and Staff Focused Results Faculty and staff-focused results examine how well the organization creates and maintains a positive, productive, learning-centered work environment for business faculty and staff. Key indicators may include: professional development, scholarly activities, community service, administrative duties, business and industry interaction, number of advisees, number of committees, number of theses supervised, satisfaction or dissatisfaction of faculty and staff, positive, productive, and learning-centered environment, safety, absenteeism, turnover, or complaints. Performance Measure Measurable goal What is your goal? Faculty Qualifications Credit hours taught be Doctorally qualified faculty will exceed 40% for undergraduate classes What is your measurement instrument or process? (Indicate length of cycle) Credit hours taught by Doctorally qualified faculty Current Results What are your current results? Achieved goal in and Analysis of Results Analysis of Results What did you learn from the results? There is an increased in the percentage of undergraduate classes taught by doctorally qualified faculty. Action Taken or Improveme nt made What did you improve or what is your next step? Continue to monitor faculty qualifications and look for doctorally qualified faculty candidates. Follow-up on credential portfolios sent to ACBSP. Insert Graphs or Tables of Resulting Trends (3-5 data points preferred) 25

26 Faculty Qualifications Credit hours taught be Doctorally qualified faculty will exceed 70% for graduate classes Credit hours taught by Doctorally qualified faculty Did not achieve goal in , but did in The decrease in the percentage of graduate classes taught by doctorally qualified faculty in , was rectified in Continue to monitor faculty qualifications and look for doctorally qualified faculty candidates. Follow-up on credential portfolios sent to ACBSP. Scholarly Activity: 85% of full-time faculty will engage in scholarly activity Faculty Reported Scholarly Activity In 2011, the reported scholarly activity for fulltime faculty fell below desired threshold. Some of the decline may be attributed to faculty members taking on additional administrative and program responsibilities including the launching of the online Bachelor of Arts degree, and the revised assessment program. Encourage ongoing scholarly activity and taking advantage of Faculty Development funds from the University. 26

27 Faculty Qualifications Complete Table 5.2 and 5.3 for new full-time and part-time faculty members since last self-study or QA report. Do not include faculty members previously reported. NAME (List alphabetically by Last Name) Jacobs, Francois Table 5.2 Standard 5 - NEW FULL-TIME AND PART-TIME FACULTY QUALIFICATIONS MAJOR DOCUMENT OTHER TEACHING PROFESSIONAL FIELD CERTIFICATION Management Global COURSES TAUGHT (List the Courses Taught During the Reporting Period, Do Not Duplicate Listing) BUS 334, BUS 547, BUS 545,, BUS 550, BUS 343 LIST ALL EARNED DEGREES (State Degree as Documented on Transcript, Must Include Major Field) -B.S. Business Administration -A.S. Agricultural Economics -Ph.D. Education and Human Resource Studies -Masters in International Management CRITIERA Five Years Work Experience Teaching Excellence Professional Certifications - # of years in industry (non-teaching)= 21 - Certificates: College Teaching Certificate, Toastmasters International, Franchise Training Certificate, Institute of Inspection, Cleaning and Restoration Certification ACBSP QUALIFICATION 1. Doctorate 2. Professional 3. Exception Doctorate Lainson, Doug Management Marketing BUS 547, BUS 598, MKT 333, MKT 458, BUS 530, BUS 361 -B.A. English Literature -MBA - # of years in industry (nonteaching)= 23 Professional 27

28 Table 5.3 Standard 5, Criterion 5.8 Scholarly and Professional Activities 1 Faculty Member Jacobs, Francois Scholarly Activities Published Unpublished Professional Activities Highest Articles/ Articles/ Professional Professional Degree Earned Professional Certification Papers Presented Manuscripts/ Books Manuscripts/ Books Consulting Related Service Conferences/ Workshops Professional Meetings Professional Memberships Ph.D. A=1 D=1 0 0 D= B=3 A=1 C= Lainson, MBA Doug B=1, C=1 D= Codes to Use for Scholarly Activities: A = Scholarship of Teaching B = Scholarship of Discovery C = Scholarship of Integration D = Scholarship of Application Other Standard #6 Educational and Business Process Management a. Describe how you routinely provide reliable information to the public on your performance, including student achievement. As stated earlier, a link to our ACBSP report is available on our website at 1 Data provided for years which the professor was employed at California Baptist University. 28

29 b. Curriculum 1. List any existing accredited degree programs/curricula that have been substantially revised since your last report and attach a Table - Standard 6, Criterion Undergraduate CPC Coverage for each program. The BABA accredited degree is under new leadership as a result of changes in the organization structure. The Online and Professional Studies division intends to seek separate accreditation will be supplying ACBSP with the appropriate letter and supporting material. 2. List any new degree programs that have been developed and attach a Table - Standard 6, Criterion Undergraduate CPC Coverage for each new program since your last report. N/A 3. List any accredited programs that have been terminated since your last report. N/A: The BABA has not been terminated, it has been relocated to another division. Complete table 6.1. Provide three or four examples, reporting what you consider to be the most important data. It is not necessary to provide results for every process. Table 6.1 Standard 6 - Organizational Performance Results 5. Organizational Effectiveness Results Analysis of Results Performance Measure Measurable goal What is your goal? What is your measurement instrument or process? (Indicate length of cycle) Current Results What are your current results? Analysis of Results What did you learn from the results? Action Taken or Improvement made What did you improve or what is your next step? Insert Graphs or Tables of Resulting Trends (3-5 data points preferred) 29

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