Program Director Self-Study Report For Program: B. S. Supply Chain Management. Submitted by Program Director Name: Gene A. Gutman.

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1 1 Program Director Self-Study Report For Program: B. S. Supply Chain Management Submitted by Program Director Name: Gene A. Gutman 1.UW-STOUT S STRATEGIC PLAN Program Background Year: Fall 2014 Planning and Review Committee The B.S. Supply Chain Management degree was implemented in the Spring Semester of January The degree was spawned from the B. S. Business Administration degree Concentration in Supply Chain Management. The Entitlement to Plan was approved in first calendar quarter 2009 and the Authorization to Implement was approved November UW-Stout's Strategic Plan Respond to the following: Describe early and ongoing experiential learning opportunities to students within the program. Experiential learning is an important aspect of the Supply Chain Management Program and is built into the curriculum. Selected classes that contain experiential learning include: BUSCM-X49 Co-op: All students are required to take a Co-op for graduation. Students are encouraged to take as many Co-ops as possible to apply learning and differentiate themselves from other students entering the job market. Additional Co-ops count for credit under the Supply Chain Selectives category on the Program Plan sheet. Students are also encouraged to take co-ops for longer durations, such as six or eight months. For Summer 2013 through Summer 2014, the breakdown of students taking Co-ops consist of the following < 30 credits one student credits one student credits seven students >90 credits 16-students BUSCM-338 Principles of Logistics students perform two complex projects to: 1. Design a supply chain and 2. Ship four products of increasing complexity to global locations.

2 2 BUSCM-437 Procurement, Sourcing and Supply Chain Management Students complete a commodity plan. INMGT-440 Lean Enterprise Students perform a lean project for a company. BUSCM-458 Negotiation and Contracting Students negotiate cases and develop contracts. BUSCM-460 Supply Chain Design I Students plan, diagnose and analyze root causes of poor supply chain cost, service and operational performance. BUSCM-461 Supply Chain Design II Students design and model new supply chains to improve cost, service and operational performance. INMGT-405 Resource Planning Practicum Students take two professional certification exams through the Association for Operations Management. INMGT-325 Quality Management Students develop a quality plan Describe program initiatives employed to support and/or increase student enrollment, retention and graduation rates. Recruitment The program participates in Preview Days, individual student visits, and orientation. The web site is current with information on careers in supply chain and contains testimonials from employers and former students. As part of the Co-op program, all students are required to present their Co-op experience to a minimum of three classes at their high school. This helps to educate students at the high school level about UW Stout and careers in Supply Chain Management. We also meet with the Advisement Center every year to update messages as they prepare to go to high schools to recruit students to come to UW Stout. Enrollment for the program has grown at a Compound Annual Growth Rate (CAGR) of 33-percent since its inception. Enrollment trends and incoming students are presented in the tables below.

3 No. of Students No. of Students Enrollment - 33% Compound Annual Growth Rate (CAGR) SP 2010 SP 2011 SP 2012 SP 2013 SP Pre-Major 2nd Declared Major 1st Declared Major Source 10-Day Enrollment Reports Spring Semesters SP 2010 AY Incoming Freshmen/Transfer Students 13 AY AY AY Incoming Freshmen/Transfer Students Retention and Graduation Students meet with their advisor at least twice a year to review progress, discuss issues and challenges, and plan courses. Since the program has a minimum GPA requirement, GPAs of all students are reviewed periodically and students that are border line are met individually. Options are discussed and in some cases students transfer to the B. S. Business Administration degree to be able to graduate with a degree from UW Stout. The published Retention Rates in the Fact Book for were 50-percent and were 100- percent. After discussing the retention numbers further with the PARQ Office, it was learned that retention rates were closer to 80-percent in The manner in which retention is calculated will be changed in

4 4 The number of graduates continues to increase as the program grows. Graduation numbers are presented in the table below. SCM Graduate Employment Academic Yr No. of Graduates Percent Employed in Major AY AY AY AY Describe, provide examples and explain how the program intentionally integrates diversity efforts, functions and contributes to the program in support of Inclusive Excellence: UW-Stout s plan to intentionally integrate diversity efforts into the core aspects of everything we do. Diversity is broadly defined and includes, but is not limited to, race/ethnicity, gender, sexual orientation, age and disability status. Students and faculty participate in diversity activities. Students are encouraged to attend professional meetings and conferences offered through Council of Supply Chain Management Professionals (CSCMP) and Association for Operations Management (APICS). Students gain exposure to all aspects of diversity at these meetings. Students are also encouraged to study abroad and each year several students take advantage of this opportunity. Students are also able to take a class that travels abroad to study supply chain in areas such as China, Europe and Eastern Europe. Several courses cover topics related to diversity, specifically: 1. BUMKG-304 Principles of Management 2. INMGT-400 Organizational Leadership 3. BUSCM-458 Negotiation and Contracting Students also experience diversity by attending and participating in class where diverse student and faculty populations exist. Specific diversity statistics are included in the Program Fact Sheet posted on the Information Portal Describe environmental sustainability initiatives embedded and supported by the program: UW-Stout s attempt to make students, faculty, and staff more aware of the importance of sustaining our environment through energy conservation, waste reduction, and other measures that will not bring harm to

5 5 the environment, and to provide students with innovative research opportunities in these areas. Sustainability is a large component of Supply Chain Management as significant resources are consumed to procure, manufacture and transport products. Students analyze the trade-offs of making / shipping products from different regions of the world. They also analyze ways to reduce waste in the core supply chain classes. Areas where waste reduction can occur include elimination, process changes, and/or material substitution. Specific classes where this occurs includes 1. INMGT-200 Production and Operations Management 2. INMGT-305 Resource Planning and Materials Management 3. INMGT-405 Resource Planning Practicum 4. INMGT-320 Quality Tools 5. INMGT-325 Quality Management 6. INMGT-440 Lean Enterprise 7. BUSCM-338 Principles of Logistics 8. BUSCM-437 Procurement, Sourcing and Supply Chain Management 9. BUSCM-460 Supply Chain Design I 10. BUSCM-461 Supply Chain Design II Sustainability from an organization perspective is studied in 1. BUMKG-304 Principles of Management 2. INMGT-400 Organizational Leadership 2. DESCRIPTION OF THE PROGRAM 2.1 Curriculum Design Respond to the following: State the approved program objectives. 1. Integrate general education competencies into supply chain management professional studies and their personal lives. 2. Analyze markets and financial performance to provide leadership to supply chain business partners. 3. Design, manage, and optimize critical components of supply chain systems, organization and operations. 4. Integrate engineering and manufacturing practices into global business strategies to improve financial and operational performance. 5. Apply ethics, business, management, engineering, operations and processes to diverse supply chain and business environments Describe processes and initiatives employed in determining the need for program revision. 1. Input from Program Advisory Board

6 6 2. Input from faculty in the program 3. Input from graduates through alumni follow-up studies and individual conversations 4. Trends and advances in industry 5. Benchmarking of other university programs and discussions with other university faculty 6. Input from current and potential employers of graduates 7. Input from Co-op employer surveys 8. Exit interviews with graduating seniors 9. Enrollment, retention, graduate, placement and salary information 10. Course embedded assessment of learning outcomes Check all that apply regarding the program: X_Traditional, on campus program Offsite location Online program Briefly describe the components of your program where students participate in scholarly activity such as: research, scholarship, experiential learning and creative endeavor. programs are presented through an approach to learning which involves combining theory, practice and experimentation (UW-Stout s Mission Statement) Refer to section for the components of Experiential Learning requested in this section. In addition to experiential learning, some supply chain students choose on their own to conduct and publish scholarly research in the UW Stout Journal of Student Research. Two students have done so over the past two years Does your program currently have an accreditation or certification agency that reviews the program? If so, which agency and to what extent does it influence the structure of the curriculum? The B. S. Supply Chain Management degree is accredited by Accreditation Council for Business Schools and Programs (ACBSP). Feedback from Consultant Reviews and Final Reports are incorporated into the program. Specific feedback included the need for more robust assessment which is being implemented across the College of Management. 2.2 Faculty/Academic Staff Expertise Respond to the following: List key instructors in the program. A key instructor is one who teaches at least one required professional course in your program (this should be the combined faculty of Key A and Key B who were surveyed by the PRC).

7 7 Business and Management Core - Charlie Baird - Bill Kryshak - Nancy Flyen - Steve Salm - Craig Moore - Ann Hoel - Dennis VandenBloomen - Paul Lokken - Brian Oenga - Kevin McDonald - Scott Vaver - Kelly Schultz Operations, Engineering and Supply Chain Core - Jim Keyes - John Dzissah - Tom Lacksonen - David Ding - Diane Olson - Marya Wilson - Jeanette Kersten - David Plum - Dennis VandenBloomen - John Schultz - Rich Krahn - Gene Gutman What additional faculty/academic staff expertise is needed? Currently, the faculty has the necessary skills to deliver the program. As the program grows, additional faculty resources may be needed to meet demand, particularly in the BUSCM courses. On Fall 2014 Advisement Day, students forecasted their planned graduation date. A demand plan for classes was developed from this data. Given the demand plan and current growth rate displayed in section 1.1.2, additional resources will be needed for the following classes when the following conditions are met. BUACT-206 Introduction to Financial Accounting Approximately 30- students plan to take the class each year. This should be made available first semester, sophomore year. BUMIS-333 MIS Business Support Systems Approximately 30 students need to take the class each year. This should be made available second semester, sophomore year. BUSCM-341 Supply Chain Modeling and Optimization Junior level students are above 15 per semester. This is anticipated in Fall 2015 as 15-students will

8 8 need the class. BUSCM-458 Negotiation - Senior level students are above 15. This is anticipated in Spring 2015 as 27-students plan to take the class. BUSCM-460 Supply Chain Design I - Senior level students are above 15. This is anticipated in Fall 2015 as 15-students plan to take the class. BUSCM-461 Supply Chain Design II - Senior level students are above 15. This is anticipated in Spring 2016 as 15-students plan to take the class. Based upon current enrollment of 69-students a CAGR of 33-percent, it is anticipated that Senior level students will surpass 15 in AY Additional INMGT classes will be needed in the same timeframe as multiple programs take the classes. Classes below are offered either once or twice per year. They have become constrained given the enrollment increases with more Sophomore and Junior level students in the program. INMGT-305 Resource Planning and Materials Management INMGT-320 Quality Tools INMGT-325 Quality Management INMGT-365 Project Management INMGT-405 Resource Planning Practicum INMGT-440 Lean Enterprise 2.3 Facilities Respond to the following: Describe facilities and or capital equipment currently used and how it supports or strengthens the program? What program specific facilities (unique classrooms, labs, additional space involving minor construction) have been requested and provided? The Supply Chain/Marketing Lab is located in JHSW-314. The lab is used extensively for BUSCM-458, Negotiation and Contracting; BUSCM-460, Supply Chain Design I; BUSCM-461, Supply Chain Design II. The lab is also used by students outside of normal class hours to work on their projects, record, watch and analyze videos of negotiations and conduct conference calls with Advisory Board members/mentors of class projects. The lab has small conference rooms containing video cameras for recording negotiations, large flat screen monitors to review spreadsheets and presentations, video conference capability to meet with industry mentors, and white boards. A hard drive also stores the negotiation videos and these can be reviewed on the large flat screen monitors for critique. This lab was built over a three year period from lab modernization dollars. The materials and processing classes utilize the labs in Frykland Hall while the Engineering Graphics class utilizes the CAD stations in STEM.

9 What added facilities needs (if any) such as unique classrooms, labs, additional space involving minor construction exist in the program? As the program grows, additional space similar to JHSW-314 may be needed as this space is shared with several courses offered in the B.S. Business Administration Program. 2.4 Resources for the Program Respond to the following: Evaluate the quality, relevance, and quantity of the library resources to support the program. Include a brief statement as to how these needs have been met by the library. Library resources for the program are adequate. As more databases become available on-line, access to information is even greater List any special resources used to meet program and/or student needs such as: Learning Technology Services for curriculum materials development, ASPIRE, Research Services, Advisement Center, Disability Services, Multicultural Student Services, etc. There are no special resources needed for the program. The common services provided by the organizations above are adequate Describe other resources (if any) needed to meet the program objectives? As COM explores the integration of Enterprise Resource Planning (ERP) into the curriculum, resources for this effort may be needed. ERP is application software that automates and integrates core functions and processes of a business. Example business functionality in an ERP software application would be Accounting, Finance, Order Management, Inventory Control, Manufacturing, Procurement, Warehouse Management, Logistics and Human Resource Management. ERP may require facility space for computer hardware and workstations. Specific needs will be determined based upon the ERP solution e.g., serverbased, cloud-based, workstation-based, laptop-based. Supply Chain Management students need access to foundation classes at the sophomore and junior level to enable them to graduate in four years. Multiple majors take the foundation classes. For Supply Chain Management students, there are four and/or five semester prerequisite course sequences. For the other majors, the depth of these prerequisite sequences do not exist. Selected foundation courses are filled by Junior and Senior-level students who do not have a constraint-based sequence of prerequisite classes. See diagram below

10 10 which illustrates the prerequisite course sequence for critical classes. MATH-xxx Math placement test is required BUACT-206 IntroFinancial Acctg MATH-123 Finite Math STAT-130 Elementary Stats BUACT-207 Corp & Mgrl Acctg *BUACT-340 Business Finance BUMIS-333 MIS-Dec Support BUSCM-437 Procurement BUSCM-458 Negotiation & Contracts BUMKG-330 Principles of Mktg BUSCM-338 Principles of Logistics BUSCM-341 Intl SC Modeling STAT-130 OR STAT- 320 OR STAT-330 Elementary Stats INMGT-200 Prod & Oper Mgmt BUACT-312 Cost Accounting INMGT-365 Project Management INMGT-440 Lean Enterprise BUSCM-460 Supply Chain Des I (2nd Last Semester) BUSCM-461 Supply Chain Des II (Last Semester) INMGT-325 Quality Mgmt. INMGT-305 Resource Planning and Mtl Mgmt INMGT-405 Resource Plan Prac. INMGT-320 Quality Tools Specific prerequisite courses that are constrained include: BUACT-206, BUMIS-333, BUMKG-330, BUSCM-338, BUSCM-341, INMGT-200, INMGT-305, INMGT-405, INMGT-320, INMGT-325, and INMGT-365. In order to enable students to graduate in four years, three suggestions are made: Additional sections of classes are needed in selected areas. The backlog needs to be removed and/or access needs to be created in selected classes so students can enroll in these critical prerequisite classes earlier in their college career. Specific classes include INMGT-200, BUACT-206 and BUMIS-333. Students who have critical classes on a prerequisite sequence should have seats reserved in classes so they can have access. For example, a 1 st semester Junior has a four class prerequisite sequence to graduate. There are Seniors who have no prerequisite sequence for the same classes. The Seniors and second semester Juniors register for the classes and few to no seats are available for the the 1 st semester

11 11 Juniors, when in actuality, the 1 st semester Junior needs this class more critically than the 2 nd semester Junior or 1 st semester Senior. Specific classes where this applies includes. BUSCM-338 Principles of Logistics INMGT-200 Production and Operations Management INMGT-305 Resource Planning and Materials Management INMGT-320 Quality Tools INMGT-325 Quality Management INMGT-365 Project Management INMGT-405 Resource Planning Practicum INMGT-440 Lean Enterprise 3. Quality of the graduates of the program Respond to the following: 3.1 Describe program graduate demand and/or anticipated changes or trends impacting the future demand. The demand for graduates is anticipated to remain strong. On average, 70-percent of the cost of a business is in the supply chain. Given the nature of the global economy, businesses need deeply skilled individuals to manage global, regional and local supply chains. Businesses are continually adding younger talent as baby boomers retire and/or work forces are adjusted to eliminate low performing workers. This creates opportunities for UW Stout graduates. 3.2 Interpret the data provided by the Planning, Assessment, Research and Quality (PARQ) office of the alumni follow-up surveys. Alumni follow-up survey data is not available. This data will be interpreted when available. 3.3 Interpret program specific surveys (students, faculty and advisory committee) conducted by the Planning and Review Committee. Interpretation of Advisory Board, Faculty and Student surveys After reviewing the surveys from the Advisory Board, Faculty and Students, there are common themes. BS Supply Chain Management Program Strengths: Strong students Prepares students to compete and be effective upon graduation Relevant Strong leadership. However, should a key resource leave, concern exists regarding the program s ability to function at a high level and have longevity. Adequate resources today Potential to become a premier program in the region and country.

12 12 Program Areas for Improvement Will need to add faculty resources in order for the program to grow Requires stronger preparation and assessment in foundation classes Has a large work effort. Informal conversations with the Advisory Board, Faculty and Students also support the notion that stronger preparation in the foundation classes will decrease the workload in the Senior Capstone classes because students will need to spend less time learning material they should have learned in the foundation classes. Advisory Board Survey Program Strengths: The program has been dynamic - making relevant curriculum changes/updates based on suggestions that the advisory committee makes. The program has been able to stay current on the needs of the market place (businesses who evaluate and hire future job seekers). The program has made adjustments to remain relevant for business fit and experience. Another strong suit of the program is the connection between industrial firms and the students. The internships and case studies have been invaluable in preparation of the student to be a preferred hire. Well rounded students. Required co-op prepares students for a full time position after graduation. Extremely knowledgeable and experienced teachers working experience in the field. Requirement to have at least 1 APICS test completed. Student's ability to use MS Excel for Supply Chain planning. Opportunities for Improvement: More in depth experience in operations - scheduling, lean practice, workflow, shop floor management, and hands on experiences. I do see that students have a general understanding of these concepts, but need to improve their depth of understanding. Exposure / experience with an ERP system (ie - SAP) One area that can be strengthened, is better alignment (maybe more rigor or synchronization) in certain subjects and between subjects. There is a high level understanding in certain areas but missing depth of the subject in applying it in practical settings. I have heard students say "I have heard of that" but when pushed to utilize the theory they do not know enough in a given area to apply it. An increased rigor would better prepare the student. If anything I would suggest building on concepts to gain more depth of knowledge throughout the program as I tied to point out in question 8. In some sense, one course can appear disconnected from the total program emphasis or objectives. There are certain expectations the market place has as basic depth of knowledge and understanding. I think the program can be 'light' in terms of building upon concepts and practical application of concepts. Other Advisory Board Comments: I've been associated with the Supply Chain program at UW-Stout from various aspects since the mid 90's as a student, recruiter, interviewer, co-op supervisor, co-op mentor, and program advisory committee. I believe the direction of the

13 13 program at UW-Stout has greatly improved over the last 5-6 years and the addition of the major and minor in Supply Chain has put Stout's program at par with other programs such as Iowa State and Michigan State (which 3M also recruits at). I've received a number of positive comments from hiring managers regarding the quality of students that this program is developing. I appreciate the ability to give input to this committee and further improve this already excellent program. Faculty Surveys: Program Strengths: Questions that scored 4.0 or higher on the Faculty Survey are listed below: Instructional technology for my course(s) is adequate. I received adequate training to develop my online course site (D2L). Communication between me and the program director is satisfactory. Program Director's leadership is satisfactory. Departments schedule an adequate number of course sections. Clerical support for my course(s) is adequate. Supplies for my course(s) are adequate. The Library meets the needs of the students in my class(es). The Library meets my needs for research and professional development Program Weaknesses: There were no questions that scored below 3.0 Faculty written comments Strong leadership with good students Oriented to teach how business is run, SC graduates are positioned for success upon graduation This is a challenging degree, most of the students are focused and excellent students, The quality of the students and the high level of demands placed on them by the requirements of the program, There seems to be a committed group of students in this program, they want to succeed and have a plan for future employment. This is particularly noticeable when you compare SCM students to Business students. The SCM students are on whole more prepared and will be much more employable. Program will need resources to grow and yet program needs to grow. This can be a showcase program for UW-Stout provided it is allocated the necessary new resources needed for it to grow. It is quite foolish to think that it will continue to excel if new resources are not allocated. By new resources I mean they do not come out of the current COM budget. This is a great opportunity for our students Student Surveys Program Strengths: Questions that scored 4.0 or higher on the Student Survey are listed below: My oral communication skills have been enhanced through my coursework.

14 14 My critical thinking skills have been enhanced through my coursework. My problem solving skills have been enhanced through my coursework. My advisor is accessible on a routine basis. Instructors in my program are accessible for help outside of regular class time. Instructors in my program provide current and relevant information. Overall, this is a quality program. Student written comments below: o Required to take internship o Easy to obtain double major in Supply Chain Management and Business Administration o Wealth of knowledge of Gene Gutman 85-percent of the content is learned in 3-classes he teaches o Learn and explore various aspects of Supply Chain Management o We are very well prepared, very competitive in the job market o Confident in my abilities o We understand time management-one does not miss a day. Program Weaknesses: There were no questions that scored below 3.0 There were no questions that scored below 3.0 Student written comments below: o Too many hours of work senior year o You cannot get into supply chain classes until your senior year o Selected courses are unnecessary and a joke o In some of the classes we are graded based on "what the professors thinks we deserve" this is not an accurate measure. o I see this program as being a one man show. Gene Gutman is a great program director with truckloads of knowledge. Unfortunately, if he were to leave the program tomorrow, it would disintegrate. There is not one professor that I see capable of filling in his shoes were he to leave. It would be wise for the university to take a thorough look at this program and determine a plan that would give this program longevity. Because, with the current trajectory this program is headed in, it has the potential to become one of the best SCM programs in the country. 4. Program evidence of continuous improvement Respond to the following: 4.1 Describe program strengths distinguishing it from similar programs. Describe and explain program weaknesses. Program Strengths Steady and increasing enrollment with a Compound Annual Growth Rate (CAGR) of 33.1-percent 100-percent placement for graduates Strong starting salaries for graduates. In , all but one student had a starting salary above $50,000

15 15 Strong demand for Co-op students Strong average hourly wage for Co-op students: $16.18 in 2012, $16.81 in 2013, $16.53 in Strong employer satisfaction where 91-percent of employers indicated Co-op students performed at the Outstanding, Above Average or Satisfactory level Relevant curriculum per graduate, employer and Advisory Board feedback Students can obtain a double major in Supply Chain Management and Business Administration by taking 12-additional credits or approximately one semester. Approximately one-third of students obtain a double major 3.0 GPA requirements enables stronger, more capable students and graduates Program Weaknesses Student learning in selected foundation courses is not adequate to prepare them for the Capstone courses. Inconsistent delivery of course material across instructors of the same courses Assessment of student learning can be improved more broadly and deeply Low pass rate of American Production and Inventory Control (APICS) exams over last two years Low incoming freshman enrollment. Access to foundation classes at the sophomore and junior level to enable Supply Chain students to graduate in four years. See discussion in for more detail. 4.2 Submit evidence of program response to the concerns and recommendations from previous program review. None This is the first review for this program. 4.3 In the next seven years, what major improvements or changes are planned for implementation to improve program quality? Provide access to foundation classes so students can graduate in four years Continue to monitor curriculum and update to keep it relevant Improve student learning outcomes in foundation classes to better prepare students for Capstone classes Improve the learning in foundation classes to improve the pass rate on APICS exams Increase recruiting of high school students to increase enrollment 5. Attachments - Include electronic links to the following: 5.1 Links of specific program information to be included: Current assessment in the major o AIM Report submitted to Applied Research Center (ARC)

16 16 BS SCM AIM Report Final Oct_17_2014.zip o 2013 link from UW Stout Provost Web Site rsity%20assessment/undergraduate%20assessment%20in%20the%20m ajor/2013/undergraduateassessmentinthemajorreport pdf Program plan sheet o Individual program facts o %20Facts/Supply%20Chain%20Management/2013/SupplyChainMana gementreport pdf Current program advisory committee o Bob Seidel, VP Supply Chain, Ahern o Jeff Asproth, Director Supply Chain, 3M o Jerome Hamilton, Director, 3M o Bill Hendrickson, CEO Lineage Logistics o Bob Bradford, Sr VP Supply Chain, Ariens o Rick Peltier, Director Supply Chain, Mercury Marine o Jay Parker, Director Supply Chain, Taylor Corporation Other items that may be helpful to PRC o Supply Chain Management Home Page o Four Year Plan and Prerequisite Course Sequence Other items requested by the consultant - None