BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS

Transcription

1 BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS TECHNICAL WHITE PAPER

2 COPYRIGHT Copyright 2004 BEA Systems, Inc. All Rights Reserved. April 2004 RESTRICTED RIGHTS LEGEND This document may not, in whole or in part, be photocopied, reproduced, translated, or reduced to any electronic medium or machine readable form without prior consent, in writing, from BEA Systems, Inc. Information in this document is subject to change without notice and does not represent a commitment on the part of BEA Systems, Inc. TRADEMARKS BEA, Tuxedo, and WebLogic are registered trademarks and BEA WebLogic Enterprise Platform, BEA WebLogic Server, BEA WebLogic Integration, BEA WebLogic Portal, BEA WebLogic JRockit, BEA WebLogic Platform, BEA WebLogic Express, BEA WebLogic Workshop, BEA WebLogic Java Adapter for Mainframe, BEA Liquid Data for WebLogic, BEA elink, and BEA WebLogic Enterprise Security are trademarks of BEA Systems, Inc. All other company and product names may be the subject of intellectual property rights reserved by third parties. Documentum, the Documentum logos, Documentum Server, Documentum DocPage Server, and all other Documentum product and service names and logos are either service marks, trademarks, or registered trademarks of Documentum, Inc.. All other company and product names are used for identification purposes only and may be trademarks of their respective owners. BEA and Documentum cannot guarantee completion of any future products or product features mentioned in this document, and no reliance should be placed on their availability. CWP0722E0404-1A II BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS

3 CONTENTS Overview The BEA-Documentum ECM Solution Deploying Documentum Applications on BEA WebLogic Server Delivering Content with BEA WebLogic Portal Offering Content Management in the Portal Collaborative Content within BEA WebLogic Portal Developing Content-Rich Applications Connecting Content Processes with Enterprise Processes A Unified Portal and Content Solution About Documentum About BEA BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS III

4 OVERVIEW Content management can help improve a company s profitability by improving communications with employees, partners, and customers. Getting the right content to the right people can make a considerable difference employees can do their jobs better, partners can get up to speed more quickly, and companies can reduce customer support problems. Today, companies are using a range of content management solutions to improve communications from applications running on a highly integrated enterprise IT infrastructure to Web sites and portals that channel information directly to the people who need it. Business integration initiatives often focus on tightly integrating content management and delivery with an enterprise infrastructure, a development framework, and a portal framework. This integration can take advantage of the power of portals to provide, over the Internet using a standard browser, the specific content and the content management functions that employees and partners need to do their work efficiently. BEA and Documentum have worked together to implement content management solutions based on a standard enterprise application server platform that is organically integrated with an enterprise-ready portal infrastructure. This paper describes not only how these solutions work but also the various ways you can integrate content management with your existing IT infrastructure, as well as the best practices for using the personalization power of a portal for content delivery and content management. Documentum, the industry-leading enterprise content management provider, offers enterprise content management (ECM) solutions that enable organizations to collaboratively create, manage, deliver and archive the content that drives business operations, from documents and discussions to , Web pages, records and rich media using one common content platform and repository. BEA, the industry-leading application infrastructure software company, provides an enterprise software foundation that helps businesses evolve their existing enterprise software applications from inflexible, redundant, legacy architectures to highly responsive, mature Web infrastructures. BEA and Documentum are setting the standard for managing the information that drives enterprise applications and corporate Web sites. This best-in-class integration leverages the strength of Documentum for managing enterprise content and the power of BEA for delivering application infrastructure. BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS 1

5 THE BEA-DOCUMENTUM ECM SOLUTION In today s global economy companies produce an enormous amount of content that is increasing at an astounding rate of 200 percent per year. Companies now want to extend business processes beyond the functionality of packaged applications. They want to integrate systems and processes across the enterprise and gain a unified approach to content across packaged applications. Companies also want to develop collaborative content processes and exchange content with trading partners. The solution is an enterprise content management platform that is equal to any information management challenge. From R&D, manufacturing, and operations to sales, marketing, and customer service, an ECM solution helps you manage the content that drives business-critical processes throughout the enterprise. Together, Documentum and BEA offer an industrial-strength, enterprise-wide software solution to address these needs, combining technologies for content creation and management over the Internet with highly reliable and cost-effective delivery of personalized content. The BEA WebLogic Enterprise Platform is a unified software foundation for building, integrating, extending, deploying and managing enterprise applications, and includes proven, market-leading BEA products (see Figure 1): BEA WebLogic Server, the world s leading industrial strength application server, enables IT organizations to deliver enterprise class applications in less time with reduced costs while simplifying infrastructure complexity. BEA WebLogic Server includes BEA WebLogic JRockit, the first Java Virtual Machine uniquely optimized for the Intel platform, enabling Java applications to run with increased reliability and performance on lower cost, standards-based platforms. BEA WebLogic Integration, the market-leading unified application integration framework, enables IT operations to rapidly integrate applications in half the time and at half the cost of any other approach. BEA WebLogic Portal, an enterprise portal infrastructure, offers a flexible deployment architecture that simplifies the production and management of custom portals that can deliver personalized experiences and content. Liquid Data for BEA WebLogic, a visual development environment, provides the most cost-effective way to rapidly aggregate critical business information in real time from disparate sources. BEA WebLogic Workshop, a unified, simplified and extensible development environment, enables developers to build standards-based, enterprise-class applications on the BEA WebLogic Platform and offers unprecedented IT productivity and accelerated time-to-value. 2 BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS

6 As part of its content management solution, Documentum provides a universal content repository capable of storing and managing all content types from scanned images and XML documents to engineering drawings and rich media. The Documentum Content Server provides a variety of content services for categorization, distribution, transformation, and rich media support. To access content in the repository and use the Content Server, Documentum provides several applications that can be deployed on BEA WebLogic Server or BEA WebLogic Portal. The Documentum applications provide content management functionality in a variety of application contexts electronic document management, Web content management and digital asset management, records management to name just a few. These applications, running upon the BEA WebLogic Platform, can be made accessible to employees requiring only a standard Web browser for access. Documentum also offers a framework for managing all forms of content including multiple languages, and for integrating with back office systems and portals offering personalized access to content. The solution includes the following components, some or all of which can be integrated into an existing IT environment and integrated together into a comprehensive solution: Documentum Enterprise Content Management (ECM) client applications, running on BEA WebLogic Server. These clients provide the full suite of capabilities of Documentum s content management solution from within a standard browser. Documentum Content Services for BEA WebLogic Portal, which enables real-time personalization and dynamic delivery of content through the BEA WebLogic Portal framework. Integrated tightly with the BEA Content Management service programming interface (SPI), these services enable developers to quickly construct queries with BEA WebLogic Workshop. The services also enable administrators to set up personalized portal access to content. FIGURE 1. The BEA WebLogic Platform is a unified software foundation for building, integrating, extending, deploying and managing enterprise applications. BEA WebLogic Workshop BEA WebLogic Portal BEA Liquid Data for WebLogic BEA WebLogic Workshop Framework BEA WebLogic Server BEA WebLogic JRockit BEA WebLogic Integration BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS 3

7 Documentum Portlets for BEA WebLogic Portal, which provides a comprehensive suite of Documentum enterprise content management capabilities through portlets. Documentum Inter-Enterprise Workflow Services (IWS), which uses standard messaging protocols such as JMS, HTTP/S, SMTP and Web services (SOAP) to provide seamless connectivity between Documentum workflows and BEA WebLogic Integration enterprise processes. An integrated architecture for creating custom content management solutions or customizing Documentum s applications. Developers have in BEA WebLogic Workshop everything they need to create or extend these applications. The BEA-Documentum solution brings together the proven reliability, scalability, and the enhanced J2EE development and deployment environment of BEA WebLogic Server, the unified, simplified, and extensible development environment of BEA WebLogic Workshop; and the robustness and extensibility of the portal framework in BEA WebLogic Portal, with the proven applications and services Documentum provides for enterprise content management. DEPLOYING DOCUMENTUM APPLICATIONS ON BEA WEBLOGIC SERVER By deploying Documentum Enterprise Content Management (ECM) applications on BEA WebLogic Server, a business can provide secure, high-speed, high-volume distribution of all types of content over the Internet within a single architecture for the development, integration, and customization of enterprise software. The combination of BEA WebLogic Server and Documentum ECM applications enables companies to offer extensive content management functions to its workforce through a standard Web browser, allowing browser users to manage content through the entire content lifecycle. The Documentum ECM client applications include: Content Intelligence Services: Automates and controls the attribution and organization of content based on powerful information extraction, conceptual classification, business analysis, and taxonomy and metadata management. Content Distribution Services: Helps businesses control the flow and distribution of trusted content to customers, partners, and other organizations. Digital Asset Manager: Enables companies to store, search, access, modify, and repurpose all digital assets. Documentum Administrator: Provides a single point of access for managing and administering all repositories, servers, users, and groups regardless of their location across the enterprise. 4 BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS

8 Web Publisher: Gives non-technical business users the ability to create, manage, and publish content for multiple, multilingual sites using a standard Web browser. Webtop: Provides direct access to the Documentum repository and content management services from within a standard Web browser. Documentum Business Process Management (BPM): Enables companies to link content-related processes managed by Documentum with BEA WebLogic Integration, which controls enterprise-wide processes spanning multiple applications. Web Development Kit: The framework for Documentum Web applications, the WDK allows developers to customize and extend the BEA-Documentum solution. Documentum Collaboration Services: A new addition to the suite of content server functionality, collaboration services will become available across all clients in an update planned for the end of Support for collaborative workspaces, discussions and native access to content will be available. Built as an open, scalable solution (see Figure 2), the BEA-Documentum platform enables a business to leverage its current technology investments while also enabling rapid application development and deployment with a robust industry-standard Java 2 Enterprise Edition (J2EE) development environment, native Extensible Markup Language (XML) capabilities, and a serviceoriented architecture. FIGURE 2. Documentum ECM applications and Web Development Kit running on BEA WebLogic Server, which is integrated with the Documentum Content Server Repository. Documentum Client Applications EDM WCM DAM ERM eroom Documentum 5 ECM Platform Documentum Web Development Kit (WDK) BEA WebLogic Server Documentum Content Server Repository BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS 5

9 The BEA-Documentum solution gives developers the opportunity to leverage the world s leading, industrial strength application server, BEA WebLogic Server, which enables IT organizations to deliver enterprise class applications in less time with reduced costs while simplifying infrastructure complexity. The automation of content management enables a business to push information to its customers, employees, and partners faster and ensures that the content is accurate. In some cases it makes sense to deploy the, the Documentum applications behind a secure firewall and leverage the Documentum Caching Services to push approved content outside the firewall, where the content can then be copied directly to the file system of a BEA WebLogic Server for publishing online. Managers and their employees can use the Documentum applications running on BEA WebLogic Server to automate content creation, update, and approval process, and the applications publish content on the company s intranet for employees to use. The Documentum applications on BEA WebLogic Server can be configured to work with Documentum JDBC Services (see Figure 3), which offer the ability to access a Documentum repository as a data source. The service allows developers to create applications that connect to a Documentum repository, perform SQL queries on the repository, and dynamically display content. Note that while this method of integrating the BEA-Documentum content management solution is useful for creating custom applications for content management, Documentum Content Services for BEA, which works with BEA WebLogic Portal, offers a more simplified development environment for building queries and delivering content. The power of content management can extend much farther over the Internet to employees, customers, and partners by means of BEA WebLogic Portal. FIGURE 3. Documentum ECM applications let users upload content and perform content management functions through custom Java applications using Documentum JDBC Services. EDM Custom Applications Documentum Client Applications Custom Application WCM DAM ERM eroom Documentum JDBC Services Documentum 5 ECM Platform Documentum Web Development Kit (WDK) BEA WebLogic Server Documentum Content Server Repository 6 BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS

10 DELIVERING CONTENT WITH BEA WEBLOGIC PORTAL Companies are moving quickly to create enterprise portals, and are looking to capabilities such as workflow automation, security, and version control to ensure that all content is trustworthy, accurate, and reliable. Effective, enterprise-wide, and scalable content management has become essential for companies implementing an enterprise portal. By integrating BEA WebLogic Portal with Documentum content management, an enterprise can combine the management of structured and unstructured content with business rules governing content access and services personalized by user profiles, so that the right piece of content can be delivered to the right individual at the right time. Documentum Content Services for BEA WebLogic Portal (see Figure 4) provides personalized content to users by enabling developers to create business rules that describe user preferences, and applications that query an underlying content source to return the content that each user wants to see implicitly or explicitly. The Documentum Content Services implements the BEA Content Management service provider interface (CMSPI), which enables developers to leverage Workshop to visually create and manage content queries that can access either a Documentum repository or an instance of Documentum s Caching Services balancing fast access to public information with secure access to protected data. FIGURE 4. Documentum Content Services for BEA WebLogic Portal enables personalized delivery of content based on business rules and user profiles. EDM BEA WebLogic Portal Documentum Client Applications Portal WCM DAM ERM eroom Documentum Content Services for BEA Documentum 5 ECM Platform Documentum Web Development Kit (WDK) BEA WebLogic Server Documentum Content Server Repository BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS 7

11 Personalization enables businesses to use profiles and usage-tracking information to make the user s experience with the portal more productive. For example, a financial services brokerage could implement a portal that offers different content based on the type of person logging in a customer could see published reports and research, while a service partner could have access to marketing programs not visible to customers, and employees of the brokerage would have access to internal documents not available to anyone else. If a customer spends more time in the certain section of the portal, a suggestion box might appear that recommends more content from that section. BEA WebLogic Portal includes tools that enable developers and business users to define rules to display content conditionally based on user and content characteristics. By directly correlating Documentum s comprehensive content metadata to BEA WebLogic Portal user profile tags, the integration enables the delivery of dynamic content relevant to individual users. BEA WebLogic Portal provides the ability to define properties that are associated with specific portal users. Each user has a profile that identifies allowable values for each property. BEA WebLogic Portal properties are then associated with object types and content metadata to create queries that compare allowable values for a property with the metadata values for a particular document in the repository, to retrieve the appropriate content. Documentum Content Services for BEA WebLogic Portal facilitates the retrieval of personalized content in two steps rule creation and query execution. In the rule creation phase, the BEA WebLogic Portal rules-based personalization tools allow the enterprise to create rules and queries for content, and directly relate the content metadata to the user profile tags. Given the rich metadata that can be stored in the Documentum repository, rules can be targeted, leading to a richer, more personalized experience for the end user. The content creators and editors use the Documentum Web Publisher client to publish content, and managers use Documentum Webtop, Administrator and Digital Asset Management tools to contribute and manage content. In the query execution phase, a simple BEA WebLogic Portal content/personalization tag placed in a JavaServer Page executes a rule or query. The rule or query then executes against a Documentum repository or Documentum s Caching Services server. Using these integrated tools developers can quickly and easily set this up in BEA WebLogic Workshop and remain insulated from the inherent complexities of J2EE. Documentum Content Services for BEA enables businesses to easily scale their support for an ever-increasing volume of personalized interactions on their Web sites and serve up trusted content pertinent to each user. As a solution for delivering content, it can help transform enterprise portals into dynamic centers for content-driven business processes such as manufacturing, marketing, publishing, and financial services. 8 BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS

12 OFFERING CONTENT MANAGEMENT IN THE PORTAL Businesses can take the power of content management a step further with BEA WebLogic Portal and offer fundamental content management functions through the use of Documentum Portlets for BEA WebLogic Portal. Besides delivering the right content to the right people in a timely fashion, businesses might also want to use portals as centers for contributing content, updating important information, providing feedback, participating in structured workflows, and perhaps even reviewing and approving content. In cases where content contributors are spread out over remote locations or the organization manages multiple portals or multi-lingual portals, using a dedicated content management application may not be as efficient as providing contextualized content management functions in the form of portlets in a portal-based business application. Documentum Portlets for BEA WebLogic Portal (see Figure 5) provides a pre-packaged set of content management functions that can easily be exposed through the BEA WebLogic Portal infrastructure with an easy-to-use interface and a consistent look and feel. Documentum Portlets deliver powerful content management functionality that includes: Contribution, check-in, check-out, and version control of content objects The ability to act on workflow tasks, view notification messages, and check the status of active workflow processes A convenient location where the content most critical to daily activities can be accessed or tracked on a subscription basis A sophisticated search capability combining full-text and content attribute criteria In addition, Documentum s WDK for Portlets enables developers to customize the pre-existing portlets and develop custom portlets based on the Documentum content management services. BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS 9

13 FIGURE 5. Documentum Portlets for BEA WebLogic Portal offer content management functions that enterprise portals can provide to specific types of authorized portal EDM Documentum Client Applications WCM DAM ERM eroom BEA WebLogic Portal Portal Documentum Portlets EDM WCM eroom BEA WebLogic Portal Portal Portal Applications Documentum Content Services for BEA users, contextualizing content Documentum 5 ECM Platform management and portal administration Documentum Web Development Kit (WDK) across the Internet within portal-based applications. BEA WebLogic Server Documentum Content Server Repository To illustrate by example, a manufacturer might implement a dealer portal for online procurement, training, technical support, and sales incentive programs for dealers and their employees. Using Documentum Portlets, the manufacturer can automate content creation so that dealers and their employees can create reports and business forms remotely using a Web browser to access the portal, without requiring specialized client applications. BEA WebLogic Portal provides the user interface for the content management functions. The portal can deliver a differentiated experience to its users, as well as an organized view of the applications and content they need access to. The portal can access a repository containing a wide variety of documents, including forms, policies, marketing collateral, purchase orders, photos, training videos, and executive correspondence. Documentum Portlets (see Figure 6) significantly reduce the need to create customized programming interfaces and integration code and are a fast and cost-effective way to expose content management functionality through an enterprise portal. The following portlets enable creating, locating, reviewing, revising, and delivering content securely and reliably: Cabinets: Displays folders and their contents, and lets users navigate, check in/check out, contribute objects, and update versions. Recent Files: A convenient location where users can view objects recently created/revised/ checked out, and view object format and locked/checked out status. Home Cabinet: Establishes default user folders and displays content objects within user folders. 10 BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS

14 Inbox: Provides a place where users can forward, reject and dismiss workflow tasks, and view notifications. Subscriptions: Lists content and folders that the user is subscribed to (like a my favorites list) gathered in one location for easy access and monitoring changes. Workflows: Displays a list of active workflows and actions that can be taken on them. Browse by Category: Displays a navigable hierarchy of indexed categories for content in the target location and allows users to move through the categories to locate content. Search: Helps users quickly locate content with a sophisticated search combining full-text and content attribute criteria. In addition, Documentum offers the following Web Publisher portlets: Web Publisher: Provides users with a summarized view of Web Publisher, allowing them to easily view vital information such as the number of unread tasks. Submit Content: Lists all Web Publisher templates that a user is allowed to access, and a summary list of files created, published, and checked out. Published Content: Provides users with a list of published documents that are in active lifecycle state, with content grouped by category. Web Publisher Portlets allows developers to integrate publishing capabilities into their portal environments using a simplified and easy-to-use interface. Web Publisher Portlets offer the full capabilities of Documentum s Web Publisher to deliver content to multiple communication channels including the portal, corporate Web sites, and even mobile devices. Documentum Portlets are discrete components built on the Documentum Web Development Kit (WDK) in accordance with the Portlet Specification standard (JSR 168), which enables developers to create a one-stop-shop portal that can access multiple sources of content and run multiple business applications The portlets can quickly be incorporated in BEA WebLogic Portal and easily reused in multiple applications. Enterprises can further customize the portlets to fit their needs. Documentum Portlets for BEA WebLogic Portal give content authors and contributors a single, integrated portal desktop, with implicit and explicit personalization for more targeted and effective content delivery. The content management solution offers the ability to leverage existing information assets within the enterprise and distribute those assets throughout the extended enterprise. It offers a rapid development environment to build and deploy content-rich applications that enable the creation, management and delivery of any type of unstructured content from inside the portal. BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS 11

15 COLLABORATIVE CONTENT WITHIN BEA WEBLOGIC PORTAL Documentum eroom is a highly flexible collaborative environment that enables people to work closely toward common goals, deliverables, and outcomes both within the enterprise and beyond. This may include external entities such as partners, suppliers, customers, and clients. These distributed teams need a way to work closely, productively, and creatively. They need to plan, collaborate, strategize, and make decisions as they design and build new products, coordinate their supply and demand chains, engage clients, and work on other key business initiatives. Highly relative aspects of these collaborative workspaces need to be available to end-users via the BEA WebLogic Portal. eroom is working to provide a suite of portlets that provide access to select eroom data. They can also be customized to meet a variety of needs such as multi-project dashboards. FIGURE 6. The Documentum Home Cabinet, Inbox, Workflows, Recent Files, and Subscriptions portlets. 12 BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS

16 DEVELOPING CONTENT-RICH APPLICATIONS The Documentum Web Development Kit (WDK) provides a powerful framework for rapid development of content-rich applications. Documentum WDK is a developer s toolkit, based on J2EE standards, which speeds development by providing over 170 pre-built, Java-based content management components. The library of components, which is part of the WDK, includes reusable, pre-built objects that perform the most common Documentum content management functions in fact they are the underpinnings for all of Documentum s Web clients. The WDK framework also provides developers with the ability to build custom applications using either the supplied or custom-built components. The components run on top of BEA WebLogic Server, the same platform that runs BEA WebLogic Portal. Therefore, developers can take advantage of one application server platform to develop and deploy both their portal and content management solutions. With these building blocks, developers can quickly create and deploy new portal and Web-based applications. The J2EE development platform allows developers to leverage the inherent scalability and high availability characteristics of BEA WebLogic Server, and enables easy migration for applications built on previous WDK versions by preserving existing customizations. In conjunction with WDK, Documentum offers the Business Objects Framework, which provides a proven scalable pattern for implementing content-management oriented business logic. By implementing this functionality in Documentum Business Objects, the framework ensures the integrity of all content-oriented transactions. This pattern allows for Documentum Business Objects to be associated with Documentum s pre-built Web applications as well as custom-built applications. Business objects are reusable functional units that allow developers to associate business logic with a Documentum repository type or a standalone service. The Business Object Framework, which resides within the Documentum Foundation Class (DFC) library, enables pluggable components that implement middle-tier business rules. Since the framework is part of the core DFC layer, the behavior is consistent across user interfaces, and the business logic layer is separate from the presentation layer. The Documentum service-based business objects (SBOs) act as building blocks for a content management solution, enabling developers to implement type-neutral service interfaces to content management functions and use pre-defined or custom developed services. Documentum offers a BEA WebLogic Workshop Control, provided as part of BEA WebLogic Workshop (see Figure 7), which enables developers to easily make use of the Business Objects Framework and reduce time spent in development. BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS 13

17 FIGURE 7. Using Documentum Business Object Control (DBOC) for BEA WebLogic Workshop to insert a Documentum SBO into a Workshop project. Using Documentum Business Object Control (DBOC) for BEA WebLogic Workshop, developers can access Documentum as an enterprise information resource, and use all service-based objects available which means they can integrate their solutions with custom ECM services even from third parties. DBOC provides quick and easy access to core content management functionality through the Business Object Framework. Using the DBOC, developers can easily include a Documentum Service Business Object (SBO) into a Workshop project and access just as if it were any other control type. The DBOC dynamically interrogates the local Business Object Registry so that developers can use both Documentum-supplied and third party custom business objects. 14 BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS

18 CONNECTING CONTENT PROCESSES WITH ENTERPRISE PROCESSES Documentum Business Process Management (BPM) enables developers to automate contentcentric processes and connectivity to enterprise processes managed by BEA WebLogic Integration (see Figure 8). The Documentum BPM solution includes the following: Workflow Engine: Embedded in the Documentum Content Server, this proven, scalable engine provides execution and management of content-centric business processes, binding relevant content and data and performers to the process at runtime and controlling business and transition logic for simple serial process flows as well as complex parallel and conditional process flows. Inter-Enterprise Workflow Services (IWS): This is the glue that binds Documentum business processes to enterprise processes managed by BEA WebLogic Integration. IWS uses standard messaging protocols such as JMS, HTTP/S, SMTP, and Web services (SOAP) to provide seamless connectivity between Documentum workflows and BEA WebLogic Integration enterprise processes. BPM Tools: A rich set of tools to model and configure business processes, configure integration activities, track audit events, and report on active, inactive and completed process activities. Documentum IWS supports both inbound and outbound integration with BEA WebLogic Integration processes. It offers correlation between inbound and outbound events, full auditing, and automatic post-processing to link BEA WebLogic Integration process activities to content events in Documentum. For example, a report generated by SAP placed into a JMS message queue by BEA WebLogic Integration can be picked up by IWS and imported into the Documentum repository, where it can automatically invoke a workflow or lifecycle in Documentum. Documentum also provides a rich variety of Web-based interfaces for business processes, including Documentum Portlets, Webtop, Web Publisher, and Digital Asset Manager. These interfaces provide Inbox and Task Manager components for users to retrieve and complete work items. BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS 15

19 FIGURE 8. Documentum Business Process Management (BPM) includes a proven workflow engine and Inter-Enterprise Workflow Services offering integration via standard messaging and transport protocols. EDM Documentum Client Applications WCM DAM ERM eroom Documentum Inter-Enterprise Workflow Services BEA WebLogic Integration Documentum 5 ECM Platform Documentum Web Development Kit (WDK) BEA WebLogic Server Enterprise Applications (ERP, CRM, etc) Documentum Content Server Repository A UNIFIED PORTAL AND CONTENT SOLUTION With BEA and Documentum providing a solid, seamless content management solution, portals can help companies cut costs, expand revenue, increase customer satisfaction, and improve employee productivity. The BEA-Documentum content management solution is the right choice for global organizations seeking to create, manage, personalize, and deliver trusted content. Documentum and BEA enable enterprises to effectively manage the unlimited volume of trusted content required of today s multiple-site, multi-lingual environments. Enterprises can deploy with confidence knowing that they are utilizing the industry s leading solution. And because both Documentum and BEA strictly adhere to open standards, customers experience ultimate flexibility, benefiting from seamless integration with existing enterprise infrastructure, enterprise systems, authoring applications, development tools, and a myriad of content formats. Effective enterprise content management is imperative in order to provide accurate, consistent, and up-to-date content via our hundreds of intranet Web sites, intranet business portals, and business-to-consumer and business-to-business sites, said Steven Scheerhorn, Manager of Knowledge Workplace Infrastructure for Ford Motor. At Ford, customer satisfaction is our number one goal. How and what we communicate internally and externally is inextricably linked to that goal. 16 BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS

20 ABOUT DOCUMENTUM Documentum, a division of EMC Corporation (NYSE: EMC), provides enterprise content management (ECM) solutions that enable organizations to unite teams, content and associated business processes. Documentum s integrated set of content, compliance and collaboration solutions support the way people work, from initial discussion and planning through design, production, marketing, sales, service and corporate administration. With a single platform, Documentum enables people to collaboratively create, manage, deliver and archive the content that drives business operations, from documents and discussions to , Web pages, records and rich media. The Documentum platform makes it possible for companies to distribute all of this content in multiple languages, across internal and external systems, applications and user communities. As a result, Documentum s customers, which include thousands of the world s most successful organizations, harness corporate knowledge, accelerate time to market, increase customer satisfaction, enhance supply chain efficiencies and reduce operating costs, improving their overall competitive advantage. For more information, visit Documentum on the Web at ABOUT BEA BEA Systems, Inc. (Nasdaq: BEAS) is the world s leading application infrastructure software company, providing the enterprise software foundation for more than 15,000 customers around the world, including the majority of the Fortune Global 500. BEA and its WebLogic and Tuxedo brands are among the most trusted names in business. Headquartered in San Jose, Calif., BEA has 75 offices in 34 countries and is on the Web at BEA WHITE PAPER BEA-DOCUMENTUM INTEGRATED CONTENT MANAGEMENT SOLUTIONS 17

21 BEA SYSTEMS, INC North First Street San Jose, CA U.S.A. Telephone: Facsimile: CWP0722E0404-1A