AUTHORIZED SERVICE CENTER AGREEMENT

Transcription

1 AUTHORIZED SERVICE CENTER AGREEMENT 1. This agreement is made Bu Sung America Corp. / Everest Refrigeration, Compton, California, and for the purpose of the performance of warranty service. 2. The Service Center agrees that: a. It will provide adequate facilities, equipment and personnel to effectively service the products in its area. b. It will obtain and maintain in a currant status, adequate insurance, all licenses, permits and other requirement incident to the work as required by federal, state, and local ordinances. c. It will use only OEM replacement parts. d. It will provide service at the straight time rate of $ per hour, computed in quarter hour increments. It will charge a $ trip/truck charge. No trip/truck or related expenses are available for servicing of equipment sold directly by the Service Center. Bu Sung America Corp. / Everest Refrigeration will not be responsible for payment of charges in excess of straight time labor unless the charges have been authorized in advance by Everest Refrigeration Service Department. A customer requesting premium or overtime service will be responsible for the difference between the normal straight time service rate and overtime charges. e. Requests for labor rate adjustments may be made once a year. Service centers may submit the request for change to Everest Refrigeration. f. All labor claims of the Service Center must be received by the Everest Refrigeration for processing within thirty (30) days from the date of job completion. Any questions about claims must be raised within six (6) months of the completion of the job. g. It will respond to all service calls within twenty-four (24) hours, and to emergency calls within four (4) hours. It will complete all calls in a reasonable time. h. It will have a means of servicing after hours service call requests such as an answering service, pager, or frequently monitored message machine. It will provide service after hours, on weekends, and holidays for those customers who are willing to pay for the overtime premium. 3. Everest Refrigeration agrees that: a. It will process all labor claims of the Service Center and, upon approval thereof, will pay the Service Center for all reasonable and necessary straight time labor charges as listed in the service procedures labor rate book for the appropriate Everest Refrigeration operating company. The Service Center will submit parts and material claims to the appropriate Everest Refrigeration Distributor for payment. The Distributor will be reimbursed by the appropriate Everest Refrigeration operating company. b. It will conduct operating company service seminars in a various areas of the country to update and enhance service proficiency. c. It will review labor and mileage rates annually. d. It will provide service diagnostic aid to the Service Company. Normal call center hours are from 8:00AM to 5:00PM pacific time. 4. Either party may terminate this agreement at any time with or without cause upon a thirty (30) day prior written notice to the other W. Artesia Blvd. Compton, CA Tel: Fax:

2 It is understood and agreed that this agreement does not change the status of the Service Center from that of an independent contractor. Under no circumstances shall the Service Center represent themselves as an employee or an agent of Everest Refrigeration. It is understood and agreed that this agreement is non-exclusive, non-assignable, and non-transferable. The Service Center agrees to immediately notify Everest Refrigeration in writing when any change in ownership, in part or in whole, or any change in management occurs. This agreement contains the entire agreement between the parties, and all other understandings or promises of any kind are superseded hereby. This agreement shall not be varied or amended except by an instrument in writing signed by authorized offices of Everest Refrigeration and the Service Center. SIGNED AND ACCEPTED in multiple originals effective the day of 20. (Service Center Name) By Title Signature Date Everest Refrigeration By Title Signature Date 201. W. Artesia Blvd. Compton, CA Tel: Fax:

3 AUTHORIZED SERVICE CENTER INFORMATION SHEET Company Name: Address: City: State: Zip: Phone #: Fax #: Contact Person: (Name) (Title) (Name) (Title) Federal Employer Identification Number: Or Social Security Number: Type of Business: (please circle one) Corporation LLC Partnership Sole Proprietor Hourly Labor Rate: $ Truck charge Rate: $ Do you provide 24 hour service? Yes / No Typical response time: Overtime Rate: $ Number of Technicians: Total number of Employees: Area / Cities you cover: 201. W. Artesia Blvd. Compton, CA Tel: Fax:

4 W A R R A N T Y C OV E R A GE E veres t warrants only the original purc has er of the E veres t unit(s ) and all parts to be free from defec ts in material or workmans hip under normal and proper us e, and maintenanc e. C AUTION No warranty c overage applies when refrigeration s ys tem or reac h- in c abinet is us ed in c onjunc tion with other produc ts. t h i r d year. W A R R A N T Y E X C L U S ION S The following items are not inc luded in the warranty c overage. a. Normal maintenanc e, adjus tments, and c leaning. b. Interior c abinet light bulb. c. R epairs due to unauthorized modi c ations to all E veres t produc ts or the us e of non- s tandard parts a. Warranty C laims without prior written approval from the All c laims for labor and parts mus t be made manufac turer. direc tly through E veres t and as s igned E veres t dealers or dis tributors. All c laims s hould d. Improper elec tric al c onnec tions res ulting from inc lude model and s erial number of the unit, elec tric al power failures, the us e of extens ion proof of purc has e, date of ins tallation and c ords, and low voltage or voltage drops to the unit. all pertinent information s upporting the exis tenc e of the alleged defec t. e. Damage c aus ed by improper ins tallation, elec tric al s upply, water s upply or drainage; oods, s torms, b. Two (2) Years for Parts & Labor and/or other ac ts of G od. Parts and labor warranty is limited to a period of two (2) years from the date of ins tallation or f. P arts or as s emblies s ubjec ted to mis us e, abus e, fteen ( 15) months after s hipment from neglec t, and/or ac c idents. E veres t's warehous e if the warranty regis tration c ard(s ) is not returned. g. Damage to the interior of the c abinet or refrigeration s ys tem as a res ult of s toring open Important: ac idic food c ontainers. Two (2) years of parts and labor warranty is only applied to produc ts s old from J uly 1s t h. C laims for s pec ial, indirec t or c ons equential If the produc ts were s old before the date, its damages inc luding, without limitation, food warranty is one (1) year from the date of s poilage or produc t los s. ins tallation. i. Outs ide of the United S tates. c. F ive (5) Year for C ompres s ors E veres t warrants ve ( 5) years on the j. Warranty is limited to only the original purc has er. hermetic ally s ealed c ompres s or with s tart It is not trans ferable. c omponents, not to exc eed s ixty (60) months from the date of s hipment from E veres t's k. P remium labor rates due to holidays, overtime, warehous e. etc. ; travel time; at rate s ervic e c all c harges ; mileage and mis c ellaneous tools and material This c ompres s or warranty does not apply to c harges not lis ted on the payment s c hedule. parts s uc h as elec tric al c omponents, Additional labor c harges res ulting from the ac c umulator, c ondens ing & evaporator c oil, inac c es s ibility of the refrigeration s ys tem/reac h- in wiring harnes s etc. Thes e items are c overed c abinet are als o exc luded. by the one (1) year s tandard warranty. d. Additional Warranty An extended parts and labor warranty is available for purc has e whic h c overs a S ign Date X WA R R A N T Y

5 WARRANT Y MAT ERIAL COST ALLOWANCE The table s hows the maximum that the manufac turer will pay for the lis ted materials on a warranty c laim. WHEN SUBMIT T ING WARRANT Y BILL T O MANUFACT URER 1. Service company should supply below information. Material Maximum Pay a. Model & Serial number Access valve $5.00 b. Installation Date Nitrogen $5.00 c. Correct customer's Information R134A refrigerant per system $15.00 R404A refrigerant per system $ The service bill should be submitted within a Refrigerant recovery $20.00 month from the date of service. Vacuum $0.00 Welding Material $20.00 The manufacturer will refuse to pay for the warranty claim to the service company if anything of above information was not provided. V ERIFICAT ION OF WARRANT Y 1. S ervic e c ompany mus t verify warranty s tatus of produc t through below methods before a warranty work begins if the warranty work was not direc tly ordered by the manufac turer. Failure to do s o, the manufac turer has a right to refus e to pay the warranty labor c laim. a. B y the rec eipt of produc t from the c us tomer or dealer/dis tributor where the produc t purc has ed from. b. C ontac t the manufac turer ( ) to verify the s tatus. Note: The produc t information will not be found in the s ys tem if the c us tomer did not return the warranty c ard to the manufac turer. Pleas e read the warranty c overage. X S ign Date

6 WARRANT Y WARRANT Y SERV ICE LABOR ALLOWANCE When s ubmitting a bill for warranty work, the labor hours mus t be within the guidelines lis ted below. E veres t R efrigeration has the right to pay no more than the average c ommerc ial hourly rates within the territory or region of the repair. To diagnos e and repair or replac e more than one item, us e up to the highes t allowable time for the s ingle repair, then add1/2 hour for eac h additional repair. Name of Des c ription R eplac ement R epair Adjus tment C omponents (Hour) (Hour) (Hour) All Freon Leak At any joint in the s ys tem 2-3 C ompres s or C ompres s or 2-3 R elay/overload/s tart C apac itor 1 S elf C ontained C ondens ing Unit 2 C oil E vaporator/c ondens er 2-3 C apillary Tube 1-2 Filter Drier 1-2 Door Door Hinge 1 Door S pring Tens ion 1 Door 1 Door G as ket 1 Drainage U- Trap (or P- Trap) 1 E vaporator Drain C over w/ Pan Heater 1 E lec tric al Wire Harnes s 1 Wiring 1 1 Power C ord 1 Fan Motor C ondens er/e vaporator Fan B lades 1 E vaporator Fan Motor 1 C ondens er Fan Motor 1 Heater Defros t Heater 1 C ondens ate Pan & Heater 1 Lighting Light B ulb S oc ket 1 Light (Door) S witc h 1 S ens or Overheat Protec t (E vap) S ens or 1-2 C abinet (R oom) S ens or 1-2 C ontrol S ys tem PC B B oard 1-2 PC B Mode C hanges 1 Trans former 1 Vac uum C ontrol Pres s ure(vac uum) R elief C ontrol 1 1 Valve S olenoid Valve Other Valves Defros t E vaporator C oil 1 Others All Other P arts ' R eplac ements 1 [ Table 2-1: Labor Hour Allowanc e] Above hourly rate inc ludes diagnos is and repair or replac ement of the defec tive parts under E veres t R efrigeration' s warranty proc edures. X S ign Date