1 I N S I D E T H E M I N D S Achieving Success as a CTO Leading CTOs on Building IT s Reputation, Capitalizing on Employee Strengths, and Creating a Productive Environment
2 2008 Thomson/Aspatore All rights reserved. Printed in the United States of America. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, except as permitted under Sections 107 or 108 of the U.S. Copyright Act, without prior written permission of the publisher. This book is printed on acid free paper. Material in this book is for educational purposes only. This book is sold with the understanding that neither any of the authors or the publisher is engaged in rendering legal, accounting, investment, or any other professional service. Neither the publisher nor the authors assume any liability for any errors or omissions or for how this book or its contents are used or interpreted or for any consequences resulting directly or indirectly from the use of this book. For legal advice or any other, please consult your personal lawyer or the appropriate professional. The views expressed by the individuals in this book (or the individuals on the cover) do not necessarily reflect the views shared by the companies they are employed by (or the companies mentioned in this book). The employment status and affiliations of authors with the companies referenced are subject to change. Aspatore books may be purchased for educational, business, or sales promotional use. For information, please ISBN Library of Congress Control Number: For corrections, updates, comments or any other inquiries please First Printing, If you are interested in purchasing the book this chapter was originally included in, please visit
3 The Role of the CTO in a Technology Company Steve Hart Co-Founder and Chief Technical Officer ViaSat Inc.
4 Necessary Traits of a CTO Inside the Minds Published by Aspatore Books There are many criteria for being a CTO. The first and most important is a love of technology. I saw my first computer in It was programmed to play tic-tac-toe and make rude remarks during the game. When I realized that someone had programmed it that way, I fell in love. I wanted to own my own computers and make them jump through hoops of my own devising. My degree is in mathematics, not engineering, and I love working with computers. I feel that computer programming is one of the most elegant and demanding forms of applied mathematics. A love of learning is also necessary for working in this field. I read everything I can get my hands on such as technical books, trade magazines, technical journals, and anything useful on the Internet. I have worked in a wide variety of positions within the technology world, and when I am able to find spare time, I enjoy trying out new tools, programming languages, and environments. A CTO must also possess the ability to think effectively in abstract terms, the ability to deal with ambiguity, and strong leadership and team-building skills since long-term success requires accomplishing far more than one person can do alone. A Successful CTO The only true way to measure the success of a CTO is to look at the success of the enterprise. A CTO is successful if he or she effectively supports and enables the business of the company. The way to do that is to understand how technology is going to impact the business. The CTO can measure effectiveness using the same metrics that are used to measure the business. In my case, that is defined as sustained growth while maximizing return on invested capital. It may seem counterintuitive that a CTO would use the same measures of success as that of a CEO, but unless you can understand directly how your technology decisions impact the business, there is no way that you can know that those decisions are the right ones. Of course, the tools that the CTO uses to drive that business success are technical ones. These include technical expertise, technology leadership, and use of information technology for strategic gain. All CTOs need to have credibility as technology leaders. They must be credible in the eyes of the other corporate leaders, the employees, and the
5 The Role of a CTO in a Technology Company By Steve Hart customers. A CTO must understand how IT drives the company and understand the context of the technology in terms of other technical areas, the customer s needs, the business impact, and the corporate strategy. The challenge is not just to understand these issues, but to be able to communicate them in terms that apply to the interested parties. The most important issue to a development engineer may be quite different from the most important issue to a customer, but each should understand the impact of their issues in the larger context. Evolution of CTO The role of CTO has grown to become more of a true C-level executive. In a public company, shareholder value must always be at the forefront of decisions, and the CTO has to understand this in all of its facets. Now, IT must be used to gain strategic advantage for the company, and the role of technology cannot be downplayed. The role will continue to evolve as the line between internal technology and external technology continues to blur. At ViaSat, we are moving more toward development and integration of whole systems, and there is a lot of overlap between what we do for our customers and what we do for our enterprise. I cannot directly influence every project, but I can help identify the strategic value of our technology. If I know that a particular technology will help the company make money and give us an unfair advantage in our market, I will bring that technology to the attention of the executive team. I am as much a chief innovation officer as I am a chief technology officer. I must champion innovative ideas and make sure that our employees are set up to be innovators. CTO Challenges There are many challenges that a CTO must face on an almost daily basis. The first is keeping up with technology. The rate of change is fast and accelerating. In order to stay ahead, you have to understand the business in which you operate. When you understand the business and its needs, you are better able to communicate solutions to both the IT team and the business leaders. This can be a difficult area for CTOs as we come from technical backgrounds and frequently have little interest in business management. Credibility is also incredibly important. The people you work
6 Inside the Minds Published by Aspatore Books with must value your judgment and leadership. Honesty and integrity are important stepping stones to building credibility. Another challenge is finding the right balance of breadth versus depth. There will always be more technology than a single person can understand. In some cases more depth is required; for example, understanding the underlying mathematical principles involved in network queuing or data compression. In other cases breadth is more important; for example, understanding the full range of issues involved in creating the proper enterprise architecture. At my organization, we have a very technical leadership team, including two distinct CTO positions. I focus on networking, security, software, and IT. The other CTO, Mark Miller, focuses on communication theory, RF, and hardware. In addition our CEO, Mark Dankberg, is extremely technically proficient and works to drive our technical strategy. While Mark Dankberg is the master of strategic thinking, my expertise is in problem solving. This combination works very well. Intellectual property is yet another challenge that CTOs face. The world of intellectual properties is dotted with land mines. It is important to watch your step in creating technology. You must create IP that is directly valuable, as well as build a strong portfolio of IP for your own defense. Overcoming Challenges The biggest challenge I have faced as a CTO is dealing with growth. This company was created by three people. Our imaginations initially only took us so far; far enough to see how we could become a $10 million company. Now we earn over $500 million per year in sales and employ a staff of over 1500, including over 700 engineering and IT people. A primary way that I was able to deal with our growth was through a concerted effort to develop internal leadership. We created a formal people development program. This has allowed us to create a team of business and functional leaders who have the capability to carry forward the strong culture of growth, technology leadership, and personal integrity that are the hallmarks of our company. The integration of acquisitions has been part of our growth. Our approach is not to become a portfolio or holding company, but to gain strategic
7 The Role of a CTO in a Technology Company By Steve Hart advantage through integration. The difficulty lies in the balance of letting the acquired company retain what made it special in the first place while bringing the common cultural and business advantages of being a part of our company. We do this by developing strong working relationships with the leaders of the acquired companies. Personally, I work hard to understand the new technology and to develop a good relationship with the technology leaders of each newly acquired company. Personal Management Style I enjoy working with people. I surround myself with very smart people of high integrity. I show interest in them and their needs. In return, I am able to make friends and gather a group of people who are willing to listen to my ideas and take direction when necessary. It isn t necessary to be likeable to lead people, but it certainly helps. My management style is quite informal. I have spent my entire career trying to avoid being managed and I assume that most technical people don t want to be managed either. I reserve management for business units, projects, and budgets. My leadership approach is to use influence with a team of people to achieve the desired goals. This involves applying the right leadership tool for the situation. You must be able to create a vision, and it is important to set easily understandable goals. You must be able to influence people, which, as a co-worker once memorably stated, is the ability to let other people have it your way. You must be a good coach in order to help your team succeed. When appropriate, you must delegate. It is important to delegate end goals, not particular tasks: let smart people figure out how to do it themselves. In many cases, the CTO must work outside of the team to make sure obstacles are limited or removed. Finally, ownership is a necessity. The CTO must be willing to make lonely decisions, to admit to mistakes without taking credit for successes, and to deal with the full range of business issues relating to IT, not just the fun technical ones. Working with the Management Team As we have grown, we have needed to develop a strong set of business leaders. Our company president and I work closely on the key operational issues. We also have a set of general managers, grown almost exclusively
8 Inside the Minds Published by Aspatore Books internally, that I work with to help support the specific business goals. We share technology, people, and methodologies across the business units. I also work very closely with the functional VPs of engineering, IT, finance, operations, and HR. When we were smaller I directly ran both engineering and IT. Now we have executives dedicated to those functions and I work with them to help accomplish all of our technology goals. Working Style of IT At ViaSat, technology consists of both engineering, which encompasses product development, and IT, which includes internal projects and support. We have a separate vice president of engineering and vice president of IT with oversight over those functions. The engineering side provides a centralized source for standards, support functions, technology initiatives, and engineering career development. The actual engineering projects are decentralized as each engineer works on projects within their business area. IT, on the other hand, is fully centralized. The management structure is centralized and organized by function. The support functions, service functions, infrastructure, and projects are team-oriented. Working Style of Organization During my career, I have experienced pure matrix organizations and pure line organizations and have run into problems with both. We have created a hybrid of the two. We have a central organization that supports collaboration, shared knowledge across the business functions, and process improvements, but we distribute the actual project functions to make sure they address the immediate business goals of each business unit. This eliminates conflict of interest and replaces it with total accountability. Building the Reputation of IT It is challenging to build the reputation of IT in an engineering organization. Engineers tend to be the hardest customers to please. In the past we struggled in this area, but have achieved good success in recent years, partly due to bringing in some very strong leadership. Our vice president of IT is not only a strong IT leader, but he also has an engineering background. He has successfully reached out to the business units to
9 The Role of a CTO in a Technology Company By Steve Hart understand their needs and better align IT to support them. In addition, we have continued to upgrade capabilities of the IT staff through a combination of continuing education of existing staff and hiring additional top professionals. Securing Funding Our business units are responsible for securing funding for engineering projects and product developments activities. This is through a combination of customer-funded activities and internal R&D funds. For internal projects, we have a standard budget for accomplishing smaller projects. But for any major project, we require a detailed ROI (return on investment) analysis. As a growing profitable company we are able to fund the projects, but it is important to select projects that are of greatest value to the corporation. For example, time to market is a key driver in our profitability, and a project that improves time to market may provide much more value than one that improves the efficiency of a functional team. Managing Technology Teams We form teams on a project basis. Each project can have a completely different structure, but all must follow standard processes, including progress tracking and peer reviews. We let the project structure lead the nature of the work. Since teams are temporary, we can move people around as necessary to keep a highly dynamic environment and assist people in their career development. When challenges arise, I may step in to provide an alternative view or bring in additional resources. Sometimes, if a team is finding a problem too difficult, they may be trying to solve the wrong problem. Establishing Goals We have formal goals at the top level of each division. The details and specific projects are not established by me as the CTO. Instead they are established by the unit with fiscal responsibility for that project. I try to make sure that the goals are consistent with the corporate and business goals. The projects must never be implemented for departmental gain only, because that hurts the overall mission of the organization.
10 Measuring Success Inside the Minds Published by Aspatore Books Our standard project review process includes major gate reviews and minor subgate reviews, as well as monthly program management reviews, and earned value reporting when appropriate. Success is defined on a projectby-project basis. Before a project begins, success criteria are defined. These criteria are adapted as necessary during the project. For the support teams, success is based on standard metrics compared to industry benchmarks. Capitalizing on Strengths We like to set up every employee so that they can succeed in achieving both company goals and their own individual career goals. We work in an extremely demanding environment. Everyone must contribute at a high level and have the capacity to grow either in their work ability or their scope of interest. If issues arise where people s career goals are not consistent with their capabilities, then we have to identify those problems and deal with them. It is a mutual effort to get the most out of the employee and to help the employee get the most out of the company. Creating a Productive Environment My goal is to create a positive and productive environment in which I enjoy working, and would have enjoyed working in when I was a software engineer. We try to hire the highest quality people who are also consistent with our corporate culture. We value integrity and we provide whatever tools necessary to get the job done. In this environment, we make sure that everyone understands the vision of the company and their part in achieving that mission. In fact, it is easy to motivate people to do their best if you provide a good work environment in the form of both people and facilities. You must also provide competitive compensation and benefits. Successes must be celebrated and problems must be listened to with your full attention. These are only a few thoughts about achieving success as a CTO. Total success still requires a bit of luck combined with adaptability to changing conditions, the willingness to admit that you don t know, and the commitment to let other people do things better than you could do them yourself.
11 The Role of a CTO in a Technology Company By Steve Hart Steve Hart is CTO and co-founder of ViaSat Inc. He provides technical direction across the company in areas of networking, architectures, software technology, and information security. He works with ViaSat s diverse set of business areas to drive innovation and strategic positioning. He also supports business development activities, with technical support in product concept development, customer relations, and proposal activities. Mr. Hart has authored numerous technical papers in satellite networking and computer and communications security, and holds patents for inventions in these areas. He contributed to the growth of ViaSat from three people in 1986 to an international company with over 1500 employees today. Mr. Hart has provided leadership in many of ViaSat s products, helping the growth from individual black-box products to fully integrated network communications systems. He led in the development of new satellite networking algorithms and directed the creation of ViaSat's Information Security business. Prior to joining ViaSat, Mr. Hart was a staff engineer and engineering manager at Linkabit Corporation. Prior to that, Mr. Hart worked as a computer security analyst at the Merdan group (both located in San Diego, California) on various projects for the National Security Agency and the Navy. He served U.S. Air Force as an imagery intelligence specialist for four years. Mr. Hart holds a M.A. in mathematics from the University of California, San Diego, and a B.S. in mathematics from the University of Nevada, Las Vegas. Dedication: To my wife, Sue; my partners, Mark Dankberg and Mark Miller; and all of the wonderful employees of ViaSat.
12 Aspatore Books is the largest and most exclusive publisher of C-Level executives (CEO, CFO, CTO, CMO, Partner) from the world's most respected companies and law firms. Aspatore annually publishes a select group of C-Level executives from the Global 1,000, top 250 law firms (Partners & Chairs), and other leading companies of all sizes. C-Level Business Intelligence, as conceptualized and developed by Aspatore Books, provides professionals of all levels with proven business intelligence from industry insiders direct and unfiltered insight from those who know it best as opposed to third-party accounts offered by unknown authors and analysts. Aspatore Books is committed to publishing an innovative line of business and legal books, those which lay forth principles and offer insights that when employed, can have a direct financial impact on the reader's business objectives, whatever they may be. In essence, Aspatore publishes critical tools need-to-read as opposed to nice-to-read books for all business professionals. Inside the Minds The critically acclaimed Inside the Minds series provides readers of all levels with proven business intelligence from C-Level executives (CEO, CFO, CTO, CMO, Partner) from the world's most respected companies. Each chapter is comparable to a white paper or essay and is a futureoriented look at where an industry/profession/topic is heading and the most important issues for future success. Each author has been carefully chosen through an exhaustive selection process by the Inside the Minds editorial board to write a chapter for this book. Inside the Minds was conceived in order to give readers actual insights into the leading minds of business executives worldwide. Because so few books or other publications are actually written by executives in industry, Inside the Minds presents an unprecedented look at various industries and professions never before available.
I N S I D E T H E M I N D S Goals for Successful Marketing Executives Leading CMOs on Knowing Your Customer, Creating a Vision, and Establishing and Setting Companywide Goals Copyright 2007 by Aspatore,
I N S I D E T H E M I N D S Aligning a Company s Strategy with Evolving Market Conditions Leading CEOs on Utilizing Technology, Streamlining Business Processes, and Driving Growth 2011 Thomson Reuters/Aspatore
Understanding the Legal Risks of Cloud Computing Navigating the Network Security and Data Privacy Issues Associated with Cloud Services 2012 Thomson Reuters/Aspatore All rights reserved. Printed in the
HP Strategic IT Advisory Services Optimizing the value of IT investment Brochure The world has changed dramatically, and we increasingly live in a world where enterprise and personal IT experiences are
Ten Elements for Creating a World-class Corporate Diversity and Inclusion Program Michael C. Hyter, President & CEO Novations Group, Inc. Ten Elements for Creating a World-class Corporate Diversity and
I N S I D E T H E M I N D S Developing a Patent Strategy Leading Lawyers on Infringement, Litigation, and Protection for Businesses BOOK IDEA SUBMISSIONS If you are a C-Level executive or senior lawyer
1 We design talent strategies that accelerate business outcomes. Where there are critical gaps, we build talent from within and attract new talent from the outside. At every level of the enterprise, we
I N S I D E T H E M I N D S Private Equity Laws Leading Lawyers on Structuring Funds, Identifying and Negotiating Key Deal Terms, and Complying with Industry Regulations BOOK IDEA SUBMISSIONS If you are
REAL ESTATE SALES SOLUTIONS A GREG HARRELSON SALES ACADEMY A MESSAGE FROM OUR FOUNDER AND CEO GREG HARRELSON Hello and thank you for taking the time to learn about the many benefits of working with our
G. Schroeder, CIMA Vice President Financial Advisor 601 Union Street, Suite 5200 Seattle, WA 98101 1-206-628-4855 G. Schroeder, Financial Advisor at Morgan Stanley As the financial world becomes more complex
A CFO s Guide to Corporate Governance By Linda D. Henman, Ph.D. Few people can define governance in concrete terms, yet it remains one of those allencompassing words that people use frequently. The dictionary
Small Business Checkup How healthy is your business? www.aretehr.com TABLE OF CONTENTS The Four Keys to Business Health... 3 Management & Operations... 4 Marketing... 6 Financial & Legal... 8 Human Resources...
YOUR LUV4 MARKETING BUSINESS Accelerating YOUR Clients Business Growth Through Online Marketing CONTACT ww w.luv4marketing.com info@ luv4marketing.com UK - +44 (0) 1949 833014 US - +1 (702) 439 0025 INDEX
Talent management consulting is the giving of professional, expert advice to executives who are put in charge of handling, directing, or managing those who have a capacity for achievement or success. THE
Looking to Hire an HR Leader? 14 Action Tools to Help You Decide, Find, and Keep the HR Professional Your Business Needs in a Competitive World phyllis g. hartman, sphr Society for Human Resource Management
WOLTERS KLUWER COMPANY VALUES AND BUSINESS PRINCIPLES Mission statement and introduction Wolters Kluwer s customers face critical decisions every day; and the need to get them right. That is why Wolters
I N S I D E T H E M I N D S Strategies for Limiting Product Liability Leading Lawyers on Preventing Claims, Developing Company Policies, and Mitigating Risk BOOK & ARTICLE IDEA SUBMISSIONS If you are a
I N S I D E T H E M I N D S Telecommunications Client Strategies Leading Lawyers on Negotiating Agreements, Facilitating Transactions, and Resolving Disputes 2008 Thomson Reuters/Aspatore All rights reserved.
6 Steps To A Winning Wealth Management Plan We believe everyone should have a thoughtful and specific wealth management strategy. A sports analogy here is appropriate, as many of the same steps are required
Organizational Structure What Works Evan Wheeler Director, Omgeo Session ID: PROF-001 Session Classification: Professional Development Once you have gotten past the first few months, you will be presented
Interests, Aptitudes, and Abilities... 1 Entrepreneurship... 2 Taking an Interest Inventory... 3 TSA... 5 Keys to a Positive Attitude... 6 Teamwork... 7 Work Habits... 9 Personal Employability Traits...
Executive Search Human Resource Consulting Our mission is to help our national and international clients attract, select, develop, and retain the best talent possible to ensure organizational effectiveness,
3 7 Pillars for Successful Analytics Implementation 3 3 3 34 + A leader s guide to incorporating Big Data across the organization Jesse Harriott firstname.lastname@example.org You may remember the days before
Take your business to the next level Best in Class Referral Programs Lower cost per sale, Higher Retention, Increased Profits Free Sales and Marketing Audit Call 410-977-7355 Best in Class Customer Referral
OPTIMUS SBR CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. Optimizing Results with Business Intelligence Governance This paper investigates the importance of establishing a robust Business Intelligence (BI)
RTM Consulting Better Onboarding to Enable Organizational Agility A Guide for the Support Services Executive Randy Mysliviec President & CEO RTM Consulting 2 2012-2014 All rights reserved. Better Onboarding
2016 Survey on Leadership Development Table of Contents 3 9 Executive Summary About Survey Respondents 15 Leadership Development definition & scope Leadership Development inside organizations 24 36 Leadership
CRM Expert Advisor White Paper 3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices Ten years ago, when CRM was nascent in the market, companies believed the technology alone
Resource Partners Electronic Brochure & Firm Profile William A. Werksman Managing Partner & Shareholder William (Bill) A. Werksman is the Managing Partner and Principal Shareholder in Resource Partners.
POSITION SPECIFICATION ENTERPRISE ARCHITECT UK&I THE POSITION The Enterprise Architect will be supporting the Experian Consumer Services UK&I Architecture functions and processes. The Enterprise Architect
The New War for Talent in Analytics and Marketing Services The analytics and marketing services sector is experiencing explosive growth. Influenced by major trends such as big data, digital and data-centric
SALES FORCE JOB DESCRIPTIONS Channel Manager Job Description The Sales Management Association +1 312 278-3356 www.salesmanagement.org 2008 The Sales Management Association. All Rights Reserved. About The
Best practices in open source governance Managing the selection and proliferation of open source software across your enterprise Table of contents The importance of open source governance... 2 Executive
Certified Nonprofit Consultant (CNC) WHY DO EXECUTIVES SECURE THE CNC CREDENTIAL?...to validate their professional achievements and personal commitment to advance the common good. Certified Fundraising
STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies ABSTRACT The paper is about the strategic impact of BI, the necessity for BI
G00274032 Highlights of the 2015 CEO Survey: Business Leaders Are Betting on Tech Published: 10 April 2015 Analyst(s): Mark Raskino Gartner's annual survey reveals CEOs' heightened interest in tech-related
CFO Insights How CFOs Can Own Analytics Much has been made about the unprecedented quantities of data companies collect these days, from their own operations, supply chains, production processes, and customer
The Emerging Role of the Chief Nursing Information Officer: What is the Current State? Presented by: Linda Hodges and Chris Wierz DISCLAIMER: The views and opinions expressed in this presentation are those
Emerging Green Intelligence: Business Analytics and Corporate Sustainability Background and Methodology In April 2009, BusinessWeek Research Services (BWRS) launched a research program to determine the
WHITE PAPER Business Architecture: Dispelling Ten Common Myths William Ulrich, TSG, Inc. Whynde Kuehn, S2E Consulting Inc. Business Architecture: An Evolving Discipline B usiness architecture is a maturing
SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT Your business intelligence strategy should take into account all sources
Enterprise Project Governance 1 How to Manage Projects Successfully Across the Organization By This is the first article of the series Enterprise Project Governance (EPG): How to Manage Projects Successfully
Ex-celerating Success The Power of Executive Onboarding Barbara A.F. Greene, ICF MCC Career Partners International San Antonio The age when a corporate honeymoon was acceptable the blissful period of weeks
Company Officers Mark Getty Co-Founder and Chairman Mark Getty is the co-founder and chairman of Getty Images Inc. In 1993, Mark and Chief Executive Officer Jonathan Klein founded Getty Investments LLC,
G00255396 Digital Marketing Budgets Increase, Reflecting Focus on Customer Experience Published: 9 January 2014 Analyst(s): Laura McLellan Gartner's Digital Marketing Spending Survey shows that digital
Working Resources is a Leadership Consulting, Training and Executive Coaching Firm Helping Companies Assess, Select, Coach and Retain Emotionally Intelligent Leaders; Emotional Intelligence-Based Interviewing
The Evolution of the CHRO Contributor: Mark Arian, Executive Vice President, Corporate Transactions, Aon Consulting The Evolution of the CHRO The Evolution of the CHRO In recent years, the growing value
PMO Director It s about you Are you curious about how individual projects further a company s strategy? Can you think at the macro level across broad groups of people and services? Do you have an eye for
www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading
CONSULTING RESEARCH TRAINING VOLUME 2 - ISSUE 11 Three Hot Trends in Recruiting and Retaining Sales Talent The Miller Heiman Sales Performance Journal, Volume 2, Issue 11 Copyright 2007 by Miller Heiman,
Information Paper The Roles and Domain of the Professional Accountant in Business Published by the Professional Accountants in Business Committee Professional Accountants in Business Committee International
SAP Thought Leadership Paper Healthcare and Big Data The Business Case for Using Big Data in Healthcare Exploring How Big Data and Analytics Can Help You Achieve Quality, Value-Based Care Table of Contents
feature / jan 2012 Is Chief Customer Officer in Your Future? Are you ready to take a seat at the C-suite table? Build the competencies to lead customer-oriented change. by Susan Hash, Contact Center Pipeline
The Building Blocks of an Effective and Sustainable PMO Laura Barnard, PMP July 22, 2014 Laura Barnard, PMP Founder, PMO Strategies Specialize in building, transforming, and rescuing PMOs for organizations
IT'S TIME TO TAKE PRIVATE EQUITY TO by John Stiffler In a challenging economic environment, portfolio management has taken on greater importance. Private equity firms must look at every possible avenue
Taking Care of Your Company s Future: 3 Best Practices for Succession Planning Copyright 2008 SuccessFactors, Inc. I. Introduction More successful businesses are embracing succession planning to deepen
1. What did you like about this program? I loved most of the teachers. One was not that great but I was informed she will not be back so that is good for the new students. I liked how the assignments helped
CORE STRENGTH Insight delivers Microsoft Dynamics AX 2012 to the Public Sector Microsoft Dynamics AX 2012 Microsoft Dynamics AX 2012 is an agile enterprise resource planning (ERP) solution built for the
The TrainingFolks Approach The importance of superior management, leadership and interpersonal skills are critical to both individual and organizational success. It is also critical to apply these skills
The Little Red Book of Selling By Jeffrey Gitomer Why do people buy? is a thousand times more important than How do I sell? 1. I like my sales rep. Liking is the single most powerful element in a sales
Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are
IGG-06252003-01 S. Nelson Article 25 June 2003 Management Update: The Eight Building Blocks of CRM Customer relationship management (CRM) represents the key business strategy that will determine successful
Accenture Advanced Enterprise Performance Management Solution for Oracle Getting back to the business of business: use Oracle-based solutions to exploit today s insight and fuel tomorrow s business success
The Business Case for Information Management An Oracle Thought Leadership White Paper December 2008 NOTE: The following is intended to outline our general product direction. It is intended for information
Onboarding Design Build Attract The most critical time in an executive s career is the first 100 days in a new role. Executives promoted or hired into new roles are expected to not only find their way,
Learning to Delegate Overview Tips for managers on how to delegate Why is delegation necessary? Why do many managers have a hard time delegating? What to delegate What not to delegate How to delegate Give
HP ExpertOne Frequently Asked Questions (FAQ) HP Master ASE Data Center and Cloud Architect certification FAQ December 2014 What are the steps to certification? Why is the application the first step of
Executive summary of research results Prepared by CFO Research in collaboration with SAP CFO research Thriving in the Digital Economy: Four Reasons Why Finance Is Excited About the Future LEADERS AND PRACTITIONERS
WHITE PAPER APRIL 2015 Japan s Leadership Challenges in Globalization Part 4: Why Are Onboarding Programs Under Scrutiny? How can companies help newly hired executives become productive quickly? BY DHR
SALES FORCE JOB DESCRIPTIONS Director Sales Operations Job Description The Sales Management Association +1 312 278-3356 www.salesmanagement.org 2008 The Sales Management Association. All Rights Reserved.
MeadWestvaco Corporation CORPORATE GOVERNANCE PRINCIPLES The mission of the Board of Directors is to foster the success of MeadWestvaco Corporation, including the enhancement of long-term shareholder value.
CHIEF COMMUNICATIONS OFFICERS FIRST 100 DAYS CHIEF COMMUNICATIONS OFFICERS FIRST 100 DAYS Chief Communications Officers: First 100 Days is Weber Shandwick s second mini-book in its Thought Leadership series.
How to Evaluate a CRM System Implementing an effective Customer Relationships Management (CRM) software system is becoming increasingly necessary for companies struggling to weather the recession to build
Running an Effective Office of the CIO Key Findings from the Chief of Staff Time Allocation and Responsibilities Survey CEB CIO Leadership Council A Framework for Member Conversations The mission of The
Comprehensive Consulting Solutions, Inc. Business Savvy. IT Smart. Joint Application Design (JAD) A Case Study White Paper Published: June 2002 (with revisions) What You Don t Know Will Haunt You. Contents
56 Key Profit Building Lessons I Learned from Jay Abraham s MasterMind Marketing Training. Jay Abraham is a man you should all know. If you do not - go to the library and start learning - just do it! He
Quantifying HR: Basics of HR Analytics Carrie L. Riggle David B Turetsky Contact Information David B Turetsky, HCS ADP, LLC. Vice President, Chief Product Officer, ADP DataCloud Cell: +1 (508) 287-3474
Leadership Coaching: A Case of the Chief Executive Published in the National HRD Network Journal April 2010 Issue Based on case study by Diane Brennan, Leadership Coaching: The Imact on the Organization
5STEPS to improving your 3PL relationships Members of the University of Tennessee s Center for Executive Education share their five steps and a series of tips to improve your outsourcing relationship right
Empower your talent with learning The Standard of Excellence Talent, knowledge, skills, and expertise are critical to achieving the Deloitte Touche Tohmatsu ( DTT ) vision for the decade 2010 to be the
Reimagining IT: Insights From the 2011 Gartner CIO Agenda Report What is the Gartner CIO Agenda Report? The annual Gartner CIO Agenda Report is informed by the world s largest CIO survey, which for over
Finance Division Strategic Plan 2014-2019 Introduction Finance Division The Finance Division of Carnegie Mellon University (CMU) provides financial management, enterprise planning and stewardship in support
Whether you re upgrading from a legacy based system or automating from scratch, selecting and deploying the right ERP solution is something organizations must get right. An ERP pervades through the entire
Comprehensive Consulting Solutions, Inc. Bu siness Savvy. IT Smart. What is a Project and when is a Project Manager needed? White Paper Published: March 2001 (with revisions) Explanation of a Project and