A WALK IN THE WOODS: META-LEADERSHIP

Save this PDF as:

Size: px
Start display at page:

Download "A WALK IN THE WOODS: META-LEADERSHIP"

Transcription

1 NEW YORK OFFICE OF EMERGENCY MANAGEMENT A WALK IN THE WOODS: META-LEADERSHIP BARRY C. DORN, M.D., M.H.C.M. Program for Health Care Negotiation and Conflict Resolution National Preparedness Leadership Initiative HARVARD SCHOOL OF PUBLIC HEALTH In Collaboration with Dr. Isaac Ashkenazi (IDF) and Mr. Joseph Henderson H (CDC)

2 LEADERSHIP People Follow You

3 LEADERSHIP ANALYSIS Great You Lousy Consider a great leader you ve known Consider yourself and your leadership Consider a less than great leader you ve known

4 META-LEADERSHIP INFLUENCE AND CONTROL ON THE JOB Individual Level of Control None Absolute Individual Level of Influence None Absolute

5 DIS-CONNECTIVITY The Silo Mentality

6 DIS-CONNECTIVITY: THE DILEMMA OF THE CUBE Peep hole B Peep hole A Peep hole A Peep hole B

7 CROSS-ORGANIZATIONAL LEADERSHIP CONNECTIVITY Beyond The Silo Mentality META LEADERSHIP LEADERSHIP Building Connectivity

8 CROSS-ORGANIZATIONAL LEADERSHIP CONNECTIVITY FRAME OF REFERENCE GUIDING OPERATIONAL ASSUMPTIONS Guiding Leadership Influence Leverage Operational Activities Resources Tool Box Assumptions Beliefs Experiences Data

9 CROSS-ORGANIZATIONAL LEADERSHIP CONNECTIVITY Meta-Leaders Forge Complementary / Synergistic Guiding Operational Assumptions GUIDING OPERATIONAL ASSUMPTIONS G.O.A. POLICE G.O.A. FIRE G.O.A. RED CROSS Building Connectivity G.O.A. VOLUNTEER ORGS

10 CONCEPTUAL FRAMEWORK FOR PROBLEM SOLVING MULTI-DIMENSIONAL PROBLEM SOLVING Uni-dimensional problem solving Me For Me CLASSIC ADVERSARIAL CONFLICT Two-dimensional problem solving Me Against You COLLABORATION US TOGETHER

11 PROBLEM SOLVING Multi-dimensional problem solving NEGOTIATION DIMENSIONS? ISSUES? IMPORTANCE? SIDES? How many? Major/minor?? Relative influence? WHAT ARE YOU NEGOTIATING ABOUT?

12 QUESTION?

13 HOW MANY SQUARES ARE THERE?

14 ANSWER?

15 ANSWER 16

16 ANSWER 17

17 ANSWER 18

18 ANSWER 19

19 ANSWER 20

20 ANSWER 21

21 ANSWER 22

22 ANSWER 23

23 ANSWER 24

24 ANSWER 25

25 ANSWER 26

26 ANSWER 27

27 ANSWER 28

28 ANSWER 29

29 ANSWER 30

30 FINDING THE MULTIPLE DIMENSIONS OF A PROBLEM

31 ANSWER 720

32 UNLEARNING AND NEW LEARNING NEW PATTERNS TO DEPLOY IN UNIQUE SITUATIONS We Get INVESTED In A Particular Solution Difficulty Of UNLEARNING Something In Which We Have Invested RESISTANCE TO CHANGE: Difficulty of Incorporating Something New

33 META-LEADERSHIP BUILD YOUR META-LEADERSHIP PRACTICE Bad Leadership: Public Health Risk Factor Fear of Failure Strategies Toward Success Capacity/Inability to Leverage Assets

34 META-LEADERSHIP CONFLICT MANAGEMENT & NEGOTIATION FOR PHYSICIAN LEADERSHIP 2. Change Context 4. Lead Up 5. Lead Connectivity The Problem 1. The Person of the Meta-Leader Culture 3. Lead the Silo

35 META- LEADERSHIP IN PRACTICE FIVE DIMENSIONS 1 The Person 2 The Situation 3 Lead the Silo 4 Lead Up 5 Lead Across AWARENESS AND ASSESSMENT PRIORITIES STRATEGY GENERATE CONNECTIVITY AND INFLUENCE BUILD RELATIONSHIPS & LEVERAGE EMPOWER

36 META- LEADERSHIP IN PRACTICE FIVE DIMENSIONS 1 The Person 2 The Situation 3 Lead the Silo 4 Lead Up 5 Lead Across Commitment Priorities Conn ect ivi ty Hold a mirror to yourself as a leader Your picture of the problem must constantly adjust Support your staff so they will support you Know your boss s priorities and deliver Create leverage by building links

37 THE BRAIN EVOLUTION & DESIGN Creative, Abstract Thinking Emotional Intelligence Upper Brain New Patterns Factory The Laboratory Acquired Patterns The Tool Box TRIPLE F Fight Flight, Freeze Primitive Survival Patterns The Basement

38 YOUR BRAIN IN CRISIS: AMYGDALA HIJACK FAMILIAR SHOCK PATTERNS Am Go to the BASEMENT Triple F FREEZE FLIGHT FIGHT

39 YOUR BRAIN IN RESPONSE TO AN EMERGENCY FAMILIAR ACTION PATTERNS ACTIVATE what you have prepared Go to your TOOL BOX Drills Exercises Training Connectivity Mindfullness

40 YOUR BRAIN: META-LEADERSHIP System Design In Crisis Design & Build Your Policies & Protocols Act CLOSE GAPS Observe Orient EMBED THE PATTERNS Decide OODA LOOP WORKING WITH YOUR BRAIN

41 META-LEADERSHIP IN PRACTICE DIMENSION ONE 1 The Person Hold a mirror to yourself as a leader YOUR STRENGTHS & WEAKNESSES Emotional intelligence Self-awareness Self-regulation Empathy Motivation Social skills Daniel Goleman

42 META-LEADERSHIP IN PRACTICE DIMENSION ONE 1 The Person PERSONAL ATTRIBUTES Courage Curiosity Imagination Hold a mirror to yourself as a leader Passion Integrity

43 META-LEADERSHIP IN PRACTICE DIMENSION ONE 1 The Person LEARNING PARTNER strengths weaknesses Hold a mirror to yourself as a leader

44 META-LEADERSHIP IN PRACTICE DIMENSION TWO 2 The Situation SITUATIONAL AWARENESS Picture of the Problem Incomplete & changing information Your picture of the problem must constantly adjust Observe Orient Decide - ACT

45 META-LEADERSHIP IN PRACTICE DIMENSION TWO 2 The Situation SCOPE OF THE SITUATION Limited perspective on what is happening or what could happen Your picture of the problem must constantly adjust FULL SPECTRUM THINKING

46 CASE EXAMPLE NURSING SHORTAGE Why is there a nursing shortage? How you answer this question will determine the solutions you derive Poor pay and benefits Poor relations with doctors Poor retention strategies Poor recruitment strategies Poor quality of management Poor job market

47 SITUATIONAL AWARENESS: FILTERS Which door do you choose? A Door A Pay $$$ Get $$$ Perceptions of risks? Perceptions of rewards? B Door B Decision analysis: what criteria influence your decisions?

48 META-LEADERSHIP IN PRACTICE DIMENSION TWO 2 The Situation MESSAGING This is what we know This is what we are doing This is what you should do USE THE SAME DICTIONARY Your picture of the problem must constantly adjust FIRE!

49 META-LEADERSHIP IN PRACTICE DIMENSION TWO 2 The Situation LEARNING PARTNER strengths weaknesses

50 META-LEADERSHIP IN PRACTICE DIMENSION THREE MANAGING YOUR SUBORDINATES Loyalty goes both ways Manage conflict from top to bottom Build leadership capacity throughout 3 Lead the Silo Commitment Support your staff so they will support you

51 META-LEADERSHIP IN PRACTICE DIMENSION THREE VERTICAL CONNECTIVITY What can I do to make you a success? 3 Lead the Silo Dogs that hunt Commitment Support your staff so they will support you

52 THE SHADOW OF EFFECT OF CONFLICT

53 THE SHADOW OF EFFECT OF CONFLICT

54 THE SHADOW OF EFFECT OF CONFLICT Focused Issue specific People - Leadership Diffuse Procedural Impediments

55 THE SHADOW OF EFFECT OF COLLABORATION

56 THE SHADOW OF EFFECT OF COLLABORATION

57 THE SHADOW OF EFFECT OF COLLABORATION Meta-Leadership Ops-Implementation Impact - CQI Collaboration Clarity - Fit Correction

58 LEADERSHIP Please stand up Please sit down

59 THE POWER OF LEADERSHIP Why did you stand up? Do people in your silo stand up for you? Why, When, and/or Why Not?

60 THE POWER OF LEADERSHIP What are your sources of leadership power? What are the factors that diminish your leadership power? What can you do about it?

61 META-LEADERSHIP IN PRACTICE DIMENSION THREE 3 Lead the Silo LEARNING PARTNER strengths weaknesses Commitment Support your staff so they will support you

62 META-LEADERSHIP IN PRACTICE DIMENSION FOUR MANAGING YOUR BOSS The power/authority equation 4 Lead Up Communicate/educate Priorities Prioritize problems and decisions Know your boss s priorities and deliver

63 META-LEADERSHIP IN PRACTICE DIMENSION FOUR VERTICAL CONNECTIVITY Know your boss 4 Lead Up Lead up influence beyond your silo Truth to power Priorities Know your boss s priorities and deliver

64 ORGANIZATIONAL META-LEADERSHIP VERTICAL CONNECTIVITY MANAGING YOUR BOSS Help your boss make good DECISIONS Help your boss manage TIME Help your boss DISTINGUISH data from information Come with SOLUTIONS not problems Manage ASSUMPTIONS DO NOT PROMISE what you cannot deliver Prevent your boss from being SURPRISED

65 META-LEADERSHIP IN PRACTICE DIMENSIONS 3 & 4 Your Boss THE SPECTRUM OF HIERARCHICAL - VERTICAL CONNECTIVITY IN ORGANIZATIONS Your Staff Meta-Leadership Meta-Followership

66 META-LEADERSHIP & META-FOLLOWERSHIP META-FOLLOWERS Understands, Supports, and Improves The Overarching Vision Cooperates & Contributes to the Operational Connectivity Collaborates and Improves Logistical Connectivity

67 MANAGING YOUR BOSS & BEING MANAGED BY YOUR BOSS A boss whom you managed well A boss whom you did not manage well Whom do you emulate? Modeling behavior

68 META-LEADERSHIP IN PRACTICE DIMENSION FOUR 4 Lead Up LEARNING PARTNER strengths weaknesses Priorities Know your boss s priorities and deliver

69 META-LEADERSHIP IN PRACTICE DIMENSION FIVE CROSS-SILO INFLUENCE 5 Lead Across Integrate mission and operations across the spectrum Leverage capacity Think beyond your sector Conn ect ivi ty Create leverage by building links

70 META-LEADERSHIP IN PRACTICE: TWO CRITICAL FACTORS DIMENSION FIVE THIS IS WHAT I DO (and you don t) THIS IS WHAT I DON T DO (and you do) THIS IS WHAT WE DO TOGETHER (and how do we do it?) THREE BUCKETS TO BUILD CONNECTIVITY (and reduce many of the obstacles) HOW CAN I MAKE YOU A SUCCESS? or HOW CAN WE SUCCEED TOGETHER?

71 WHO IS A HERO? The one who converts an enemy into a friend. Mishna

72 CONFLICT The road to war is paved with many options... TRY THEM ALL!

73 NEW YORK OFFICE OF EMERGENCY MANAGEMENT THANK YOU BARRY C. DORN, M.D., M.H.C.M. Program for Health Care Negotiation and Conflict Resolution National Preparedness Leadership Initiative HARVARD SCHOOL OF PUBLIC HEALTH In Collaboration with Dr. Isaac Ashkenazi (IDF) and Mr. Joseph Henderson H (CDC)

Greater Bay Area Meta-Leadership Summit for Preparedness

Greater Bay Area Meta-Leadership Summit for Preparedness Presenters: Barry C. Dorn, M.D., M.H.C.M. National Preparedness Leadership Initiative Harvard School of Public Health Randel L. Zeller Science and Technology Directorate Department of Homeland Security

More information

THE WALK IN THE WOODS & META-LEADERSHIP. LEONARD J. MARCUS, Ph.D.

THE WALK IN THE WOODS & META-LEADERSHIP. LEONARD J. MARCUS, Ph.D. August 14, 2014 Chicago, Illinois YOU RE IT! THE WALK IN THE WOODS & META-LEADERSHIP LEONARD J. MARCUS, Ph.D. Director, Program for Health Care Negotiation and Conflict Resolution Co-Director, National

More information

Mastering High-Stakes Meta-Leadership

Mastering High-Stakes Meta-Leadership Mastering High-Stakes Meta-Leadership Eric J. McNulty emcnulty@hsph.harvard.edu @harvardnpli @richerearth 2013, Cambridge Meta-Leadership Four Major Post 9/11 U.S. National Scale Crises Hurricane Katrina

More information

META-LEADERSHIP: CONNECTING T HE SILOS OF HEALTH CARE. Leonard J. Marcus, Ph.D. and Barry C. Dorn, M.D., M.H.C.M. NOVEMBER 14-15, 2009

META-LEADERSHIP: CONNECTING T HE SILOS OF HEALTH CARE. Leonard J. Marcus, Ph.D. and Barry C. Dorn, M.D., M.H.C.M. NOVEMBER 14-15, 2009 META-LEADERSHIP: CONNECTING T HE SILOS OF HEALTH CARE AMERICAN COLLEGE OF PHYSICIAN EXECUTIVES Leonard J. Marcus, Ph.D. and Barry C. Dorn, M.D., M.H.C.M. NOVEMBER 14-15, 2009 Day One 8:00-11:30 am Working

More information

DEVELOPMENT AND ASSESSMENT OF INTEGRATED LEADERSHIP STRATEGIES TO ADVANCE PUBLIC HEALTH EMERGENCY PREPAREDNESS AND RESPONSE

DEVELOPMENT AND ASSESSMENT OF INTEGRATED LEADERSHIP STRATEGIES TO ADVANCE PUBLIC HEALTH EMERGENCY PREPAREDNESS AND RESPONSE National Preparedness Leadership Initiative A Joint Program of the Harvard School of Public Health and the John F. Kennedy School of Government at Harvard University Presentation to the Institute of medicine

More information

Post-Summit. Local Hosts

Post-Summit. Local Hosts Meta-Leadership Summit for Preparedness TAMPA, FLORIDA The Meta-Leadership Summit for Preparedness was a national initiative designed to empower business, government and nonprofit leaders to work together

More information

Matrix Management Reinvented

Matrix Management Reinvented Matrix Management Reinvented Smashing the Functional Barriers to Managing Business Processes & Projects Paula Martin Executive Consultant www.martintraining.com In most organizations, functions are king

More information

Emotional Intelligence: The Secret to Highly Effective Stakeholder Engagements. Stephen Wagner PMI Breakfast Series

Emotional Intelligence: The Secret to Highly Effective Stakeholder Engagements. Stephen Wagner PMI Breakfast Series Emotional Intelligence: The Secret to Highly Effective Stakeholder Engagements Stephen Wagner PMI Breakfast Series Agenda Speaker background PMBOK changes stakeholder engagement Review of Emotional Intelligence

More information

When leaders in healthcare organizations are asked, What s the one word that

When leaders in healthcare organizations are asked, What s the one word that IMPLEMENTNG HEALTHCARE REFORM The Most Effective Leadership Style for the New Landscape of Healthcare John Delmatoff, president, PathFinder Coaching, Murrieta, California, and Ian R. Lazarus, FACHE, managing

More information

Leadership Development Catalogue

Leadership Development Catalogue The TrainingFolks Approach The importance of superior management, leadership and interpersonal skills are critical to both individual and organizational success. It is also critical to apply these skills

More information

Bachelor of Arts in Leadership

Bachelor of Arts in Leadership Bachelor of Arts in Leadership LEAD ON A NEW LEVEL You work hard, but now you re ready for something more. A promotion, a new way to approach your work, or a new career altogether. You re ready to take

More information

Leading the Growing Company and Planning for Management Succession

Leading the Growing Company and Planning for Management Succession Leading the Growing Company and Planning for Management Succession Leadership Process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom

More information

Succeeding in your New Nursing Position

Succeeding in your New Nursing Position Succeeding in your New Nursing Position Congratulations!! You ve not only been offered a nursing position, you ve also accepted one. Your hard work has paid off! The uncertainty that you ve felt since

More information

AD-AUDIT BRANCH MANAGER

AD-AUDIT BRANCH MANAGER Page 1 AD-AUDIT BRANCH MANAGER CHARACTERISTICS OF WORK: This position involves professional accounting and auditing work at an administrative level within the Department of Audit. Incumbent reviews all

More information

Bottom Line Results through a Leadership Coaching Program

Bottom Line Results through a Leadership Coaching Program Bottom Line Results through a Leadership Coaching Program By Diane Foster, MCC Even the best coaches wonder if they can make a difference when it matters. Recent research implies that improving the Emotional

More information

The ins and outs. of successful. leadership. Helping you to be a more effective leader

The ins and outs. of successful. leadership. Helping you to be a more effective leader The ins and outs of successful leadership Helping you to be a more effective leader What does your team expect from their leader? Someone who high-fives everyone from the post boy to the CEO on his way

More information

Cultural Intelligence - A concept for bridging and benefiting from cultural differences

Cultural Intelligence - A concept for bridging and benefiting from cultural differences July 2007 Cultural Intelligence - A concept for bridging and benefiting from cultural differences By Elisabeth Plum (Translated and commented by Dympna Cunnane) What have international relations, mergers

More information

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE 6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE Introduction THE SERVICE GAP The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now

More information

P R O F E S S I O N A L D E V E L O P M E N T I N S T I T U T E INSPIRING LEADERSHIP

P R O F E S S I O N A L D E V E L O P M E N T I N S T I T U T E INSPIRING LEADERSHIP P R O F E S S I O N A L D E V E L O P M E N T I N S T I T U T E INSPIRING LEADERSHIP INSPIRING LEADERSHIP Who Should Enroll The Inspiring Leadership Program is designed for: New supervisors, managers,

More information

Online Executive Certificate in Global Leadership

Online Executive Certificate in Global Leadership Global Leadership Truly Global Focus. Truly Global Delivery. Thunderbird Online s facilitated online professional development programs provide you with a comprehensive education in core global business

More information

Leadership: The Master Plan

Leadership: The Master Plan Transpective Business Consulting & The Lustig Group Leadership: The Master Plan A transformational exploration that empowers you to be a true leader Presented by: Bob Elliott & Andrew Lustig Leadership:

More information

Comparison Between Joint Commission Standards, Malcolm Baldrige National Quality Award Criteria, and Magnet Recognition Program Components

Comparison Between Joint Commission Standards, Malcolm Baldrige National Quality Award Criteria, and Magnet Recognition Program Components Comparison Between Joint Commission Standards, Malcolm Baldrige National Quality Award Criteria, and Magnet Recognition Program Components The Joint Commission accreditation standards, the National Institute

More information

Masters Comprehensive Exam and Rubric (Rev. July 17, 2014)

Masters Comprehensive Exam and Rubric (Rev. July 17, 2014) 1 Educational Leadership & Policy Studies Masters Comprehensive Exam and Rubric (Rev. July 17, 2014) The comprehensive exam is intended as a final assessment of a student s ability to integrate important

More information

Strategic Planning Developing an Effective Customer Service Strategy for Agencies

Strategic Planning Developing an Effective Customer Service Strategy for Agencies Strategic Planning Developing an Effective Customer Service Strategy for Agencies Have a plan to serve your customers How does your agency manage customer service? Do you have a plan, and follow it? If

More information

Chapter-3 Organization Structure &

Chapter-3 Organization Structure & MGMT 4135 Project Management Chapter-3 Organization Structure & Culture 1 Three different project management structures to choose from: 1. Functional organization 2. Projectized or dedicated teams 3. Matrix

More information

Comprehensive Emergency Management Education 604.528.5800 1.877.528.5591

Comprehensive Emergency Management Education 604.528.5800 1.877.528.5591 Bachelor of Emergency & Security Management Studies prepare yourself and your team with the most accessible, customizable emergency management training from Canada s Leading Public Safety Educator Comprehensive

More information

and Department of Education and Training Service Excellence Leadership Implementation Training San Francisco Department of Public Health

and Department of Education and Training Service Excellence Leadership Implementation Training San Francisco Department of Public Health and Department of Education and Training Service Excellence Leadership Implementation Training San Francisco Department of Public Health Service Excellence is a copyright of Enspiron and SFDPH Employee

More information

The Leadership Development Process Becoming a Resonant Leader

The Leadership Development Process Becoming a Resonant Leader The Leadership Development Process Becoming a Resonant Leader Leadership Development Leadership Development Assumes We can learn leadership skills The individual is the target There are many leadership

More information

Role 1 Leader The Exceptional Nurse Leader in Long Term Care:

Role 1 Leader The Exceptional Nurse Leader in Long Term Care: Competencies for Nurse Leaders in Long Term Care National Validation March 2001 American Health Care Association TENA(R) Sponsorship Program from SCA Hygiene Products Part 1 Directions: Place a check mark

More information

The Essentials of Employee Onboarding! Presented by Drew Stevens!

The Essentials of Employee Onboarding! Presented by Drew Stevens! The Essentials of Employee Onboarding! Presented by Drew Stevens! Worker Productivity! Worker productivity is a large issue that can stunt an organizationʼs growth.! Too busy! Lack of funds! Lack of time!

More information

Certificate in Leadership and Management Excellence Training. Europe - North America - Middle East - Asia - Africa

Certificate in Leadership and Management Excellence Training. Europe - North America - Middle East - Asia - Africa Certificate in Leadership and Management Excellence Training Europe - North America - Middle East - Asia - Africa Introduction This highly interactive seminar will allow you to examine yourself, and your

More information

TTI TriMetrix HD. Ten months after applying TriMetrix HD, we were able to eliminate turnovers completely in a market with historical rates of 50%.

TTI TriMetrix HD. Ten months after applying TriMetrix HD, we were able to eliminate turnovers completely in a market with historical rates of 50%. DISCOVER ENGAGE ADVANCE PERFORM Discover and Advance your Talent with TTI TriMetrix HD Ten months after applying TriMetrix HD, we were able to eliminate turnovers completely in a market with historical

More information

Training Guide #1: Strategic Planning

Training Guide #1: Strategic Planning Training Guide #1: Strategic Planning Where are we going? How will we get there? What is Strategic Planning? Strategic planning is the process of determining your program's long-term goals and identifying

More information

www.simplyapilgrim.com Program Design for the Internship- Based Youth Ministry Program

www.simplyapilgrim.com Program Design for the Internship- Based Youth Ministry Program Program Design for the Internship- Based Youth Ministry Program Youth ministry is both an ancient and modern phenomenon, where strong Biblical patterns regularly collide with changing cultural and ministry

More information

Presentation of Harvard NPLI CSC Project and Tool Demonstration. Suzet McKinney, DrPH, MPH Martin Raniowski, MA Jim Tyson January 25, 2013

Presentation of Harvard NPLI CSC Project and Tool Demonstration. Suzet McKinney, DrPH, MPH Martin Raniowski, MA Jim Tyson January 25, 2013 Presentation of Harvard NPLI CSC Project and Tool Demonstration Suzet McKinney, DrPH, MPH Martin Raniowski, MA Jim Tyson January 25, 2013 1 Introduction of team members; CSC relevance Project Description

More information

A Problem-Based Learning (PBL) Manual for Training and Evaluating Police Trainees. PTO Training Course. understanding PBL

A Problem-Based Learning (PBL) Manual for Training and Evaluating Police Trainees. PTO Training Course. understanding PBL A Problem-Based Learning (PBL) Manual for Training and Evaluating Police Trainees PTO Training Course understanding PBL A Problem-Based Learning (PBL) Manual for Training and Evaluating Police Trainees

More information

COMMUNITY OF PRACTICE, SESSION #5 HABIT 4: THINK WIN/WIN DATE: FEBRUARY 18TH, 2015 FACILITATOR: BRYNN SHADER

COMMUNITY OF PRACTICE, SESSION #5 HABIT 4: THINK WIN/WIN DATE: FEBRUARY 18TH, 2015 FACILITATOR: BRYNN SHADER 1 7 HABITS OF HIGHLY EFFECTIVE PEOPLE COMMUNITY OF PRACTICE, SESSION #5 HABIT 4: THINK WIN/WIN DATE: FEBRUARY 18TH, 2015 FACILITATOR: BRYNN SHADER 2 HABIT 4: THINK WIN/WIN Agenda Interdependence 6 Paradigms

More information

Sales Coaching Achieves Superior Sales Results

Sales Coaching Achieves Superior Sales Results Sales Coaching Achieves Superior Sales Results By Stu Schlackman Sales Coaching Achieves Superior Sales Results Why Sales Coaching? As a sales leader your days go by quickly. You are constantly multi-tasking,

More information

SEARCH PROFILE. Executive Director Policy, Planning and Legislative Services. Alberta Seniors and Housing. Executive Manager I

SEARCH PROFILE. Executive Director Policy, Planning and Legislative Services. Alberta Seniors and Housing. Executive Manager I SEARCH PROFILE Executive Director Policy, Planning and Legislative Services Alberta Seniors and Housing Executive Manager I Salary Range: $125,318 - $164,691 ($4,801.47 $6,310.03 bi-weekly) Limited Competition

More information

The Emotional Competence Framework

The Emotional Competence Framework The Emotional Competence Framework 1 SOURCES: This generic competence framework distills findings from: MOSAIC competencies for professional and administrative occupations (U.S. Office of Personnel Management);

More information

for Sample Company November 2012

for Sample Company November 2012 for Sample Company November 2012 Sample Company 1800 222 902 The Employee Passion Survey Passionate employees are focused, engaged and committed to doing their best in everything they do. As a result,

More information

TOWN OF GREENWICH MANAGEMENT GOAL SETTING AND PERFORMANCE EVALUATION UNREPRESENTED MANAGEMENT EMPLOYEE SELF- EVALUATION FORM

TOWN OF GREENWICH MANAGEMENT GOAL SETTING AND PERFORMANCE EVALUATION UNREPRESENTED MANAGEMENT EMPLOYEE SELF- EVALUATION FORM Employee Name: Position: Supervisor Conducting Evaluation: Evaluation Period: through PART I - PERFORMANCE PLANNING Both Section A and Section B are to be completed at the beginning of the annual performance

More information

Empowering Physicians to Become Leaders

Empowering Physicians to Become Leaders Empowering Physicians to Become Leaders Roger Wong, BMSc, MD, FRCPC, FACP Associate Dean, Postgraduate Medical Education Clinical Professor, Division of Geriatric Medicine UBC Faculty of Medicine Disclosure

More information

Leadership and Innovative Management Center of Excellence

Leadership and Innovative Management Center of Excellence Leadership and Innovative Management Center of Excellence This center has developed a unique vision of how to help each client pave their way to greater success. Today's challenging economy calls for global

More information

THE ART OF DELIVERING EXCELLENT CUSTOMER SERVICE

THE ART OF DELIVERING EXCELLENT CUSTOMER SERVICE THE ART OF DELIVERING EXCELLENT CUSTOMER SERVICE INTRODUCTION The customer is King. This is one adage everyone is familiar with. Either you shine shoes for a living or occupy the highest position in the

More information

www.simplyapilgrim.com Program Design for the Internship- Based Family Ministry Program

www.simplyapilgrim.com Program Design for the Internship- Based Family Ministry Program Program Design for the Internship- Based Family Ministry Program Youth ministry is both an ancient and modern phenomenon, where strong Biblical patterns regularly collide with changing cultural and ministry

More information

By Pamela Holloway. So job fit is great for employees, but why should employers care about it?

By Pamela Holloway. So job fit is great for employees, but why should employers care about it? The Right Person for the Job By Pamela Holloway Selecting the right person for the job has never been more important than it is today. Mistakes are costly. According to Dr. Pierre Mornell, if you make

More information

Be Prepared. For Anything. Cyber Security - Confronting Current & Future Threats The role of skilled professionals in maintaining cyber resilience

Be Prepared. For Anything. Cyber Security - Confronting Current & Future Threats The role of skilled professionals in maintaining cyber resilience Cyber Security - Confronting Current & Future Threats The role of skilled professionals in maintaining cyber resilience Mike O Neill Managing Director Graeme McGowan Associate Director of Cyber Security

More information

TEAM PRODUCTIVITY DEVELOPMENT PROPOSAL

TEAM PRODUCTIVITY DEVELOPMENT PROPOSAL DRAFT TEAM PRODUCTIVITY DEVELOPMENT PROPOSAL An initial draft proposal to determine the scale, scope and requirements of a team productivity development improvement program for a potential client Team

More information

West Point Negotiation Project. ADRP 6-22 (Army Leadership) Negotiation Content

West Point Negotiation Project. ADRP 6-22 (Army Leadership) Negotiation Content West Point Negotiation Project ADRP 6-22 (Army Leadership) Negotiation Content The new ADRP 6-22 addresses negotiation An updated ADRP 6-22, Army Leadership, was published August, 2012 The updated manual

More information

Developing Emotional Intelligence (E.I.) Competencies

Developing Emotional Intelligence (E.I.) Competencies Developing Emotional Intelligence (E.I.) Competencies Presented by Mike Fitch, P.E. ODOT Office of Local Programs / LTAP OTEC Session 25 October 27, 2015 1 Welcome Alumni and Students! 2 Welcome Future

More information

Emotionally Intelligent Leadership

Emotionally Intelligent Leadership Emotionally Intelligent Leadership Leadership and Emotions Copyright 2005 Claus Møller Consulting. All rights reserved. This work may not be altered in any way, but may be distributed freely in its current

More information

Ten Tough Interview Questions and Ten Great Answers

Ten Tough Interview Questions and Ten Great Answers This tool is designed to identify typical questions asked and the kinds of answers that demonstrate a concise and thoughtful response. The following are some of the most difficult questions asked during

More information

PRIMAL LEADERSHIP. Realizing the Power of Emotional Intelligence. Aung Tun Thet

PRIMAL LEADERSHIP. Realizing the Power of Emotional Intelligence. Aung Tun Thet PRIMAL LEADERSHIP Realizing the Power of Emotional Intelligence Based on Primal Leadership by Daniel Goldman, et.al. Harvard Business School Press, 2002 Aung Tun Thet The Vital Emotional Component of Leadership

More information

African Leadership in ICT The Leadership Toolbox 360 - Review

African Leadership in ICT The Leadership Toolbox 360 - Review African Leadership in ICT The Leadership Toolbox 360 - Review www.gesci.org Session Objectives To present an overview 360-degree feedback tool for assessing leadership behaviour and competency To promote

More information

ACI-NA 2010 Spring Conference Integrated Talent Management

ACI-NA 2010 Spring Conference Integrated Talent Management ACI-NA 2010 Spring Conference Integrated Talent Management Michelle A. Hebert Talent Management Administrator Hartsfield-Jackson Atlanta International Airport April 16, 2010 1 Hartsfield-Jackson Atlanta

More information

Crosswalk of the New Colorado Principal Standards (proposed by State Council on Educator Effectiveness) with the

Crosswalk of the New Colorado Principal Standards (proposed by State Council on Educator Effectiveness) with the Crosswalk of the New Colorado Principal Standards (proposed by State Council on Educator Effectiveness) with the Equivalent in the Performance Based Principal Licensure Standards (current principal standards)

More information

Advanced Management Studies Course Spring 2004

Advanced Management Studies Course Spring 2004 !Error Faculty of Commerce and Business Administration Ph.D. Program Advanced Management Studies Course Spring 2004 Presented to: Dr. Mahmoud El- Khateib Presented by: Shereen Amin Mosallam 1 Thinking

More information

Healthcare Trends Report

Healthcare Trends Report Healthcare Trends Report The AMS Top Ten Trends in Healthcare Management Dedicated to Excellence in Healthcare Management AMS About the AMS Top Ten Lists has published its Top Ten Trends reports since

More information

Enterprise Risk Management

Enterprise Risk Management Cayman Islands Society of Professional Accountants Enterprise Risk Management March 19, 2015 Dr. Sandra B. Richtermeyer, CPA, CMA What is Risk Management? Risk management is a process, effected by an entity's

More information

Leadership Skills & Emotional Intelligence

Leadership Skills & Emotional Intelligence Leadership Skills & Emotional Intelligence Executive Summary: Emotional intelligence has become a popular topic in the business press in recent years. Although we have not used the term emotional intelligence,

More information

Assessing Candidates For Executive-Level Roles

Assessing Candidates For Executive-Level Roles Assessing Candidates For Executive-Level Roles As the business environment continually changes and adapts to the economy and other external factors, recruitment demands well-defined strategies for employees

More information

LEADERSHIP STYLES. This chapter describes the difference between traditional leadership and collaborative leadership. A Traditional Leader

LEADERSHIP STYLES. This chapter describes the difference between traditional leadership and collaborative leadership. A Traditional Leader LEADERSHIP STYLES http://www.tutorialspoint.com/collaborative_management/leadership_styles.htm Copyright tutorialspoint.com Put simply, collaborative leadership is the type of leadership required to get

More information

Knowledge Management for e-business. Systems that Work in the e-world of re-everything

Knowledge Management for e-business. Systems that Work in the e-world of re-everything Knowledge Management for e-business Systems that Work in the e-world of re-everything "The wise see knowledge and action as one. - Bhagvad-Gita "No amount of sophistication is going to allay the fact that

More information

Director of Facilities Management

Director of Facilities Management Office of Human Resources Director of Facilities Management Page 1 of 6 GENERAL STATEMENT OF CLASS DUTIES Directs the Facilities Management Division of the Department of General Services including developing

More information

Employee Engagement White Paper

Employee Engagement White Paper Employee Engagement White Paper Moving Past the Corporate Catch Phrase - Delivering On -Target Results U N I Q U E FA C T O R S Establishing and strengthening emotional bonds between the organization and

More information

Master s Certificate in Public Sector Management

Master s Certificate in Public Sector Management 1. Leadership in the Public Sector Program Outline (2015 2016) (16 day program) Is the public sector leadership even possible in an environment that is constrained by labour unions, unresponsive incentives

More information

Strategic Leadership and

Strategic Leadership and Chapter 11 Strategic Leadership and Change Management Chapter 11 Learning Outcomes Discuss the role of strategic leadership in the strategic management process. Describe the relevance of analyzing the

More information

Executive Leadership MBA Course Descriptions

Executive Leadership MBA Course Descriptions Executive Leadership MBA Course Descriptions MBA 608: Interpersonal Leadership and Managing Organizational Behavior (3 credits) This course provides rising stars learning opportunities to take the next

More information

The New Leaders Transforming the art of leadership into the science of results

The New Leaders Transforming the art of leadership into the science of results The New Leaders Transforming the art of leadership into the science of results By Daniel Goleman, Richard Boyatzio and Annie Mckee Great leadership works through emotions. When leaders drive emotions positively,

More information

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE. 2013 salesforce.com, inc. All rights reserved.

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE. 2013 salesforce.com, inc. All rights reserved. 6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE 2013 salesforce.com, inc. All rights reserved. > Intro INTRODUCTION The vast majority of people are not experiencing great service. Nearly a third of

More information

Emotional Intelligence (EI) and Human Synergistics Circumplex Model By: Eric Klisz, M.A. Organizational Development Specialist

Emotional Intelligence (EI) and Human Synergistics Circumplex Model By: Eric Klisz, M.A. Organizational Development Specialist Emotional Intelligence (EI) and Human Synergistics Circumplex Model By: Eric Klisz, M.A. Organizational Development Specialist The following crosswalk is designed to compare and contrast the theoretical

More information

LESSON PLAN Richard Wheeler CUSTOMER RELATIONSHIP MANAGEMENT DBM2 WEEK 1 4 SESSIONS FEB 28-4 MARCH

LESSON PLAN Richard Wheeler CUSTOMER RELATIONSHIP MANAGEMENT DBM2 WEEK 1 4 SESSIONS FEB 28-4 MARCH WEEK 1 4 SESSIONS FEB 28-4 MARCH 2 Learning Unit 1 Customer Relationship Defined P 19-P 32 3 Outcomes Defining the concept of a customer Learning Unit 2 relationship Evolution of Customer Orientation in

More information

Quality Management for Organizational Excellence

Quality Management for Organizational Excellence SIXTH EDITION Quality Management for Organizational Excellence Introduction to Total Quality David L Goetsch Stanley B. Davis Pearson Education International CONTENTS PART ONE Philosophy and Concepts 1

More information

OUR STRATEGIC PLANNING JOURNEY

OUR STRATEGIC PLANNING JOURNEY OUR STRATEGIC PLANNING JOURNEY The Department of Medicine Strategic Plan Our roadmap for the future It will shape and guide what the Department of Medicine does, why we do it, and our priorities, with

More information

African Leadership in ICT. 360 Degree Assessment www.gesci.org

African Leadership in ICT. 360 Degree Assessment www.gesci.org African Leadership in ICT 360 Degree Assessment www.gesci.org Session Objectives To present an overview 360-degree feedback tool for assessing leadership behaviour and competency To promote discussion

More information

SUCCESS TIPS FOR THE 6% CLUB SHAREPOINT CRM

SUCCESS TIPS FOR THE 6% CLUB SHAREPOINT CRM SUCCESS TIPS FOR THE 6% CLUB SHAREPOINT CRM Somewhere close to 94% of CRM Implementations FAIL to meet their organization s goals and objectives! During our 16 years in the CRM software business we have

More information

Corporate Performance Management Framework

Corporate Performance Management Framework Version 1.0 Copyright 2004 Answerport, Inc. Table of Contents Table of Contents... 2 Conceptual Overview... 3 Conceptual Overview Diagram... 4 The Foundation... 4 Analytic Presentation Layer... 5 Reports...

More information

What is the psychological contract and does it matter?

What is the psychological contract and does it matter? What is the psychological contract and does it matter? Neil Conway Birkbeck University of London 1 Contents 1. Importance of the psychological contract 2. Defining the PC 3. History of the term 4. Strengths

More information

Strayer University Alexandria Campus. Adaptive Leadership in Emergency Management

Strayer University Alexandria Campus. Adaptive Leadership in Emergency Management Strayer University Alexandria Campus Adaptive Leadership in Emergency Management a Directed Research Project submitted to Miles M. Hamby, Ph.D. in Candidacy for the Degree of Master of Business Administration

More information

Executive Leadership MBA Course Descriptions

Executive Leadership MBA Course Descriptions Executive Leadership MBA Course Descriptions MBA 608: Interpersonal Leadership and Managing Organizational Behavior (3 credits) This course provides rising stars learning opportunities to take the next

More information

People Management and Leadership Training That Gets Results!

People Management and Leadership Training That Gets Results! and Leadership Training That Gets! Welcome to Great Managers! A 5 year Australian Government-funded research report, Leadership, Culture and Management Practices of High Performing Workplaces: The High

More information

Striving for Sustainability: Tools and Tips for Building a Sustainable Organization

Striving for Sustainability: Tools and Tips for Building a Sustainable Organization Striving for Sustainability: Tools and Tips for Building a Sustainable Organization An Interview with John Blattner, Ph.D. Estrella Partners Companies are increasingly prioritizing sustainability- as a

More information

Negotiation skills for physicians

Negotiation skills for physicians The American Journal of Surgery 185 (2003) 74 78 Surgical education Negotiation skills for physicians Dimitri J. Anastakis, M.D., M.Ed.* Department of Surgery, University of Toronto, and Surgical Services,

More information

GLOBAL FINANCIAL PRIVATE CAPITAL, LLC. Job Description. JOB TITLE: Compliance Director

GLOBAL FINANCIAL PRIVATE CAPITAL, LLC. Job Description. JOB TITLE: Compliance Director GLOBAL FINANCIAL PRIVATE CAPITAL, LLC Job Description JOB TITLE: Compliance Director SUMMARY: This position is primarily responsible for serving as the manager and supervisor within the Compliance Department

More information

A Brief How-to for 360 Feedback. Using 360 Feedback to Create True Communities of Learning and Health. Workshop Goals

A Brief How-to for 360 Feedback. Using 360 Feedback to Create True Communities of Learning and Health. Workshop Goals Using 360 Feedback to Create True Communities of Learning and Health Robert S.D. Higgins, M.D. Rush University James M. Burke, Ph.D. Virginia Commonwealth University Workshop Goals Provide the basics on

More information

Certified in Public Health (CPH) Exam CONTENT OUTLINE

Certified in Public Health (CPH) Exam CONTENT OUTLINE NATIONAL BOARD OF PUBLIC HEALTH EXAMINERS Certified in Public Health (CPH) Exam CONTENT OUTLINE April 2014 INTRODUCTION This document was prepared by the National Board of Public Health Examiners for the

More information

Principles of Supervision MGT 2220 Chapter 8 The Supervisor as Leader

Principles of Supervision MGT 2220 Chapter 8 The Supervisor as Leader Principles of Supervision MGT 2220 Chapter 8 The Supervisor as Leader If people see you looking out only for your own best interests, they will not follow you. - Carlos Gutierrez, U.S. Secretary of Commerce

More information

LEADERSHIP DEVELOPMENT FRAMEWORK

LEADERSHIP DEVELOPMENT FRAMEWORK LEADERSHIP DEVELOPMENT FRAMEWORK February 13, 2008 LEADERSHJP PERSPECTIVE I consider succession planning to be the most important duty I have as the Director of the NOAA Corps. As I look toward the future,

More information

Leadership Development Program (Level I and Level II)

Leadership Development Program (Level I and Level II) Leadership Development Program (Level I and Level II) PR O GR A M OV ER V IE W Our Leadership Development Programs (LDP Level I and Level II) are designed to address the development needs of managers and

More information

Interview Guide for Hiring Executive Directors. April 2008

Interview Guide for Hiring Executive Directors. April 2008 Interview Guide for Hiring Executive Directors April 2008 Introduction This interview guide has been developed to help the Board of Directors of Big Brothers Big Sisters agencies interview candidates for

More information

The 5 Cybersecurity Concerns You Can t Overlook

The 5 Cybersecurity Concerns You Can t Overlook The 5 Cybersecurity Concerns You Can t Overlook and how to address them 2014 SimSpace Corporation The 5 Cybersecurity Concerns You Can t Overlook CONCERN 1 You don t know how good your cybersecurity team

More information

Turning Employee Survey Data into Strategic Action. An Overview of the Action Catalyst Model C A T A L Y S T

Turning Employee Survey Data into Strategic Action. An Overview of the Action Catalyst Model C A T A L Y S T Turning Employee Survey Data into Strategic Action An Overview of the Action Catalyst Model C A T A L Y S T SirotaScience Webinar April 19, 2012 Welcome to the SirotaScience Webinar Series SirotaScience

More information

Lean Management and Culture Change

Lean Management and Culture Change Lean Management and Culture Change Mike Halstead VP Operations Eastern Division Quorum Health Resources Starbucks Video 2 Why Adopt Process Improvement in Healthcare? Cost of Care Increasing $ Inpatient

More information

ALIGNING DATA SCIENCE MAKING ORGANIZATIONAL STRUCTURE WORK

ALIGNING DATA SCIENCE MAKING ORGANIZATIONAL STRUCTURE WORK ALIGNING DATA SCIENCE MAKING ORGANIZATIONAL STRUCTURE WORK by Ezmeralda Khalil Principal Booz Allen Hamilton Katherine Wood Lead Associate Booz Allen Hamilton As commercial and government entities develop

More information

Why Work With Us? To outperform your competitors

Why Work With Us? To outperform your competitors Why Work With Us? To outperform your competitors RKM Research and Communications, Inc., Portsmouth, NH. All Rights Reserved. Executive summary This paper provides a brief description of who we are, the

More information

Implementing a Data Governance Initiative

Implementing a Data Governance Initiative Implementing a Data Governance Initiative Presented by: Linda A. Montemayor, Technical Director AT&T Agenda AT&T Business Alliance Data Governance Framework Data Governance Solutions: o Metadata Management

More information

Cultural Competence: Essential Ingredient for Successful Transitions of Care

Cultural Competence: Essential Ingredient for Successful Transitions of Care Cultural Competence: Essential Ingredient for Successful Transitions of Care Health care professionals increasingly recognize the crucial role that culture plays in the healthcare of a client or patient

More information

RTM Consulting. Change Management. Key to Avoiding a Failed Knowledge Management Implementation. Randy Mysliviec CEO

RTM Consulting. Change Management. Key to Avoiding a Failed Knowledge Management Implementation. Randy Mysliviec CEO RTM Consulting Change Management Key to Avoiding a Failed Knowledge Management Implementation Randy Mysliviec CEO RTM Consulting 2 2013. All rights reserved. Change Management Key to Avoiding a Failed

More information

Managing Change Rather than Change Managing You

Managing Change Rather than Change Managing You Managing Change Rather than Change Managing You 2-Part Webinar Series Session 2 Linda M. Raudenbush, EdD, PCC, Adjunct Professor at University of Maryland Baltimore County (UMBC) Faculty Disclosure The

More information