COMMUNITY OF PRACTICE, SESSION #5 HABIT 4: THINK WIN/WIN DATE: FEBRUARY 18TH, 2015 FACILITATOR: BRYNN SHADER
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1 1 7 HABITS OF HIGHLY EFFECTIVE PEOPLE COMMUNITY OF PRACTICE, SESSION #5 HABIT 4: THINK WIN/WIN DATE: FEBRUARY 18TH, 2015 FACILITATOR: BRYNN SHADER
2 2 HABIT 4: THINK WIN/WIN Agenda Interdependence 6 Paradigms of Human Interaction 5 Dimensions of Win/Win Wrap Up Feedback
3 INTERDEPENDENCE 3 Habit 1-3 focused on developing independence (me) Habit 4 brings us to interdependence (me + another human)
4 University of Colorado, Systems Administration Employee Services- HR 4 INTERDEPENDENCE Interdependence opens up worlds of possibilities for deep, rich, and meaningful associations, for geometrically increased productivity, serving, contributing, learning, and for growing. But it s also where we feel the greatest pain, frustration and roadblocks to happiness and success. Stephen Covey
5 5 6 PARADIGMS OF HUMAN INTERACTION 1) Win/Win Frame of heart and mind that constantly seeks mutual benefit in all human interactions Life is cooperative, not competitive 2) Win/Lose If I win, you lose Authoritarian 3) Lose/Win Quick to please and appease Buried feelings
6 6 6 PARADIGMS OF HUMAN INTERACTION 3) Lose/Lose 4) Win Philosophy of adversarial conflict; philosophy of war Lose yourself to the enemy Only concerned with what I want Most common approach to negotiation 5) Win/Win or No Deal If we can t find a mutually beneficial solution, we agree to disagree agreeable Liberating University of Colorado, Systems Administration Employee Services- HR
7 7 WIN/WIN: ACTIVITY #1 Not all decisions need to be Win/Win the key is the relationship The best choice depends on reality and the particular situation Individually Provide one example for each of the 6 paradigms of human interaction (worksheet) Ex. Imagine shifting between all 6 paradigms during a performance review
8 8 THE 5 DIMENSIONS OF WIN/WIN 1. Character 2. Relationships 3. Agreements 4. Systems 5. Process
9 9 THE 5 DIMENSIONS OF WIN/WIN 1) Character The foundation of Win/Win 3 character traits 1) Integrity 2) Maturity 3) Abundance Mentality vs. Scarcity Balance of Consideration and Courage
10 10 THE 5 DIMENSIONS OF WIN/WIN 2) Relationships Foundation of character build and maintain Win/Win relationships Relationships are always the focus
11 11 THE EMOTIONAL BANK ACCOUNT Trust in a relationship Can be overdrawn Constant relationships constant deposits No quick fix; Can t pull up the flowers to see how the roots are doing Long term investments
12 12 THE 5 DIMENSIONS OF WIN/WIN 3) Agreements Five Elements of a Win/Win agreement Image Source: 4squarereviews.com
13 13 WIN/WIN PERFORMANCE AGREEMENTS Focus on results, not methods With Win/Win accountability, people evaluate themselves Covey s example: Manager s Letter
14 14 THE 5 DIMENSIONS OF WIN/WIN 4) Structure and Systems Focus on Win/Win implementation A rewards system that focuses on mutual benefit Adhere to the standards you ve created Walk the talk
15 15 THE 5 DIMENSIONS OF WIN/WIN 5) Process Image Source: 4squarereviews.com
16 University of Colorado, Systems Administration Employee Services- HR 16 WIN/WIN: ACTIVITY #2 Pairs 1. Come up with a list of obstacles that keep you from applying Win/Win paradigm more frequently Example: I can be competitive, I sometimes hold grudges, etc.
17 University of Colorado, Systems Administration Employee Services- HR 17 WIN/WIN: ACTIVITY #3 Role Play Select a specific relationship (personal or professional) where you would like to develop a Win/Win agreement 1. Put yourself in the other person s shoes 2. Write down explicitly how you think that person sees the solution 3. Write a list of what results would constitute a win for you 4. Ask your partner if he or she would be willing to communicate until you reach a point of agreement and mutually beneficial solutions 5. Role play the conversation
18 University of Colorado, Systems Administration Employee Services- HR 18 WIN/WIN: ACTIVITY #3 FOLLOW UP 1. How did the conversation end? 2. What other paradigms aside from Win/Win did you experience during the conversation? 3. What would you have liked to change? 4. What went well?
19 19 BIG PICTURE REMINDER
20 20 HOMEWORK 1. Read Habit 5: Seek First to Understand, Then to Be Understood 2. Shift an interaction into a Win/Win by integrating tools from this chapter 3. Be prepared to share your experience next month
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