Govern IT! Possible ways for R+D+i on Computer and Management Sciences, together

Size: px
Start display at page:

Download "Govern IT! Possible ways for R+D+i on Computer and Management Sciences, together"

Transcription

1 Govern IT! Possible ways for R+D+i on Computer and Management Sciences, together Professor Carlos Juiz Universitat de les Illes Balears UIB, Spain Industrial experience Programmer TUI ( ), Systems Analyst at Xerox ( ) University Experience Associate Professor at UIB Visiting Researcher (Universität Wien, 2003) Visiting Professor (Stanford University, 2011) IT Management and Governance Experience Vicerrector for IT ( ) IEEE Senior Member, ACM Senior Member, ITU Invited Expert, Spanish IT Governance Committee, ISACA Academic advocate 2 1

2 Govern IT is much more complex than govern other assets, because : Pressure forces from the business units seeking new solutions Low perception of IT services Uncertainty of the value of IT Undefined roles CIO / CTO IT is not just about money! 3 Successful organizations exploit the benefits of IT, through: Aligning IT strategy with business strategy Clearing IT strategy and objectives throughout the organization Providing organizational structures that facilitate the implementation of this strategy and these objectives Creating constructive relationships and effective communication Insist on the adoption and implementation of a framework for IT Governance IT supports and extends the business strategies and objectives 4 2

3 When the communication between the board and IT staff of an organization is not effective, the image the board has about IT is that they arrive always late, are expensive and not entirely competent (AT Kearney) 5 IT Governance Framework? More R+D+i on this! 6 3

4 ? 7 Governance frameworks must provide (Weill & Ross): Effective communication through Valorization of IT Layered instruments Alignment of strategy and goals with Explicit links with project portfolio and service catalog Structures of governance Defined roles Competences Determination of stakeholders 8 4

5 9 10 5

6 Project Tracking BU/IT Relation Management 12 6

7 13 7

8 15 Profit Chain of IT Value Disciplines Seguimiento Proyectos Gestión Relaciones BU/IT 16 8

9

10

11 21 PM Office IT branding Seguimiento Proyectos Gestión Relaciones BU/IT La cadena de valor de TI Disciplina de Valor 22 11

12

13 PMO Seguimiento Proyectos Gestión Relaciones BU/IT La cadena de valor de TI Disciplina de Valor 25 Waltzing with the Elephant, Toomey 26 13

14 Principles of IT: to clarify the role of IT within the business. Architecture: trying to define the requirements of integration, standardization and core businesses. Infrastructure: determining the assets that make up the services offered, permitted and shared. Need for Applications: which specifies the demands of the business units, acquiring them or develop them. Investment and prioritization of IT: to select which initiatives are funded and how much is spent on them. 27 PMO Seguimiento Proyectos Gestión Relaciones BU/IT La cadena de valor de TI Disciplina de Valor 28 14

15 IT managers have to implement the practices and processes required to maximize the value of IT to the business units. IT investments should be made based on the balance between risks and benefits within appropriate budgets. The projects are finished on time and within budget IT activities should provide the client / user trust (allowing time to market). Technical staff should improve the reputation of IT through IT product leadership. 29 The infrastructure must ensure processing, storage, security and disclosure of the organization. The infrastructure and architecture operate and support business applications and processes. IT activities include planned services, consulting and training. The trained personnel for the catalog of services is crucial to the operation of IT. Plan, develop, acquire, purchase, test and implement the infrastructure for continuous improvement of the business through IT

16 IT Operation/Services Performance and Conformance PMO Seguimiento Proyectos Gestión Relaciones BU/IT La cadena de valor de TI Disciplina de Valor

17

18 Project Portfolio Flowchart Project Portfolio Flowchart 18

19 Application IT Project Application (state 0) Date 28/10/2011, 10:22 pm Applicant Name Description Implementation of a SSO access system to corporate applications. Gradual deployment to pilot production of "Single Sign On" to have unified access to different services through the Intranet credentials. The project involves the deployment of the pilot evaluation during the last months of Recommended implementation 15/08/2012 Deadline implementation 30/11/2012 Arguments for project approval Justification Offering a step further to cover the entire cycle dynamic applications of digital identity credentials based on corporate DA. How much value does the project provide? Increase the functionality offered to the user, to obtain a single point of introduction of credentials for applications integrated corporate SSO system, during its work session. Risk of not doing the project Having a corporate identity management incomplete Beneficiaries Administration and Services Staff, Professors and Research Staff, and students, in general, all users of ICT services. Costs saving This would save users time when accessing to corporate applications. Comment Continuation of pilot project IDD01 started in ITC: Technical validation (state 1) :56 pm, technical person in charge of validation Technical Review Description Implementation of a system of unified access SSO to different corporate applications through Intranet credentials. Excluded Components Only web technology applications will be integrated into the SSO system, and its integration will be gradual. Only a subset of applications currently accessible through UIBdigital credentials will be integrated during the project development. Resolution Technical validation - Agreement Applicant: Applicant s approval (state 2) :21 pm, Applicant s Name Applicant Review Resolution Agreement and sponsorship proposal Sponsorship IT Vice rector Sponsor: Sponsorship acceptance (state 3) :03 pm, Sponsor`s Name Sponsor Review Expectations Project aligned with tactical objective 7.4. Project benefits must be clearly explained to users. Functional responsible Functional responsible name Resolution Sponsorship acceptance ITC: Functional responsible (state 5) :30, Technical Name Report back to responsible functional 19

20 Report back to responsible functional Responsible functional Resolution Functional responsible assigned ITC: Assessment (state 6) :31 pm, Technical Name Project Overview Project Code 12ILOIDG01 Project Title Establishment of a unified system of access to corporate applications. Project Description Implementation of a unified system of access Single-Sign-On, which should allow the gradual integration of the different corporate applications. The project is developed by the CAS software open, to have unified access to different services through the Intranet credentials. Program Logical Infrastructure Areas of the project (project objectives, quality criteria, personnel, project risks, ICT services affected) Project evaluation (Tasks to do, dedication (ICT team, value)) Resolution Application assessed IT Vice rector: Classification (state 7) :48 pm, IT Vice rector name IT Vice rector classification Planned Strategic Objective 7. Ensuring information security Tactical Objective 7.4 Provide a system of "unique login" applications for university management Resolution Application classified Board: Board s approval (state 8) :46 pm, IT Vice rector Name Board decision Resolution Accepted project STRATEGIC OBJECTIVES TACTICAL OBJECTIVES PROJECT CODE 1. Change organizational culture by approaching to IT governance and IT management standard 2. Progress in integrated management of the EHEA 2.5 Deployment of services for UIBdigital users 3. Develop common IT values 4. Improve use of resources to develop research and transfer 5. Improve software applications for university management and Governance processes 6. Promote institutional knowledge-based management 7.1 Define IT security policy. Dispose of a secure and available infrastructure as well as reliable and scalable architecture. 7. Improving information security 7.2 Provides a contingency plan in case of IT disaster. 7.3 Make appropriate actions to enforce compliance of National and EU laws and regulations. 7.4 Provide a system of "unique login" for users of university applications. 12ILOIDG01 8. Promote use of appropriate, ethical and supportive of IT 20

21 STRATEGIC OBJECTIVE 7: Improving information security TACTICAL OBJECTIVES TOTAL Planned Subjected to availability Unplanned TOTAL STRATEGIC OBJECTIVES 0 (Unaligned) TOTAL Planned Subjected to availability Unplanned TOTAL

22 ISACA COBIT 5: Enabling Processes, ISBN United States of America

23

24

25 ISO framework and COBIT5 BSC Congreso Académico ITGSM13 Diapositiva 49 ISO framework and COBIT5 BSC Congreso Académico ITGSM13 Diapositiva 50 25

26 ISO framework and COBIT5 BSC Congreso Académico ITGSM13 Diapositiva 51 ISO framework and COBIT5 BSC Congreso Académico ITGSM13 Diapositiva 52 26

27 Governance Structures Strategy Alignment Commmunication Corporate Strategy CIO Office Relationship Management BU/TI Personal TI PMO y Operación Rendimiento y Conformidad Seguimiento Proyectos Gestión Relaciones BU/IT La cadena de valor de TI Disciplina de Valor 5 Governance decisions Performance and Conformance Personnel and IT Services/Operation ISO/IEC COBIT 5 and IT Value Project tracking/pmo IT branding 53? 54 27

28 Personal TI PMO y Operación Rendimiento y Conformidad Seguimiento Proyectos Gestión Relaciones BU/IT La cadena de valor de TI Disciplina de Valor 55 The governance framework should highlight what is IT: Support: infrastructure and architecture. Link: connect various business activities. Competition: raise levels of efficiency. Added value: enhance the value of a product or service. Innovation: How can be applied in the business of the company. Productivity: adjust the size of the business. Transformation: tasks, people, structure and technology are closely linked, changes in one dimension make an impact on others. Alignment: with the institution/corporate strategy Service: to the clients/citizens/taxpayers 28

29 Juiz, C.: New engagement model of IT Governance and IT Management for the communication of the IT value at enterprises - Communications in Computer and Information Science Proceedings of Digital Enterprise and Information Systems, Volumen: 194 Páginas, inicial: 129 final: 144 Año: 2011 ISSN: Juiz, C.: Business/IT Alignment through the Project Portfolio Approval Process as IT Governance Instrument - Procedia Social and Behavioral Sciences Año: 2012 ISSN: Juiz, C.; Gómez, M.; Barceló, M.I.: Implementing Business/IT Projects Alignment through the Project Portfolio Approval Process - Lecture Notes in Electrical Engineering Volumen: 180 Páginas, inicial: 1 final: 8 Año: 2012 ISSN: Vicens, J.; Pérez, C.; Jiménez, J.; Juiz, C.: Una herramienta simple para la implementación del Alineamiento en el Gobierno de las Tecnologías de la Información y las Comunicaciones (TIC): IV International Congress: 'Evolving from IT Service Management to IT Governance'Año: 2009 ISBN: Vicens, J.; Jiménez, J.; Pérez, C.; Juiz, C.: AlineaTIC: A Tiny Tool for IT Governance Aligment at Universities, Proceedings EUNIS'09, Servizo de Publicacións e Intercambio Científico, Universidade de Santiago de Compostela Volumen: 148 Páginas, inicial: 60 final: 61 Año: 2009 ISBN:

30 Juiz, C.; Vicens, J.; Melia, M.: A new model for the communication of IT value coming from IT Governance and IT Management, ITGSM V International Congress on IT Governance and Service Management: 'Proposals for Tough Economics Times' Año: 2010 Juiz, C.: Decisiones relacionadas con las TI: qué decidir? quién decide?, Libro: Gobierno de las TI para universidades, Conferencia de Rectores de las Universidades Españolas (CRUE),Fernández, A.; Llorens, F. (eds.) Páginas, inicial: 89 final: 102 Año: 2011 ISBN: Melià, M.; Vicens, J.; Juiz, C.: AlineaTIC v2: New features for ICT Governance and ICT Management at Universities, Libro: University Information Systems, Selected Problems, Editorial: DIFIN Páginas, inicial: 193 final: 208 Año: 2010 ISBN: Juiz, C.; Barceló, M.I.; Gómez, M.: Project Portfolio Approval Process, a case of study of a Mechanism for Implementing IT governance at Universities, Proceedings EUNIS'12, Universidade de Trás-os-Monte e Alto Douro Páginas, inicial: 103 final: 104 Año: 2010 ISBN: Fernández, A.; Barro, S.; Llorens, F.; Juiz, C.: SEGUNDA FASE DEL PROYECTO DE ARRANQUE DEL GOBIERNO DE LAS TI EN EL SUE, Libro: UNIVERSITIC 2012: Descripción, gestión y gobierno de las TI en el Sistema Universitario Español, Conferencia de Rectores de las Universidades Españolas (CRUE) Páginas, inicial: 88 final: 114 Año: 2012 ISBN: Grazie mille! Web: Linkedin: Carlos Juiz 30

GOVERNANCE OF INFORMATION TECHNOLOGY IN HIGHER EDUCATION

GOVERNANCE OF INFORMATION TECHNOLOGY IN HIGHER EDUCATION GOVERNANCE OF INFORMATION TECHNOLOGY IN HIGHER EDUCATION SPANISH ASSOCIATION OF UNIVERSITY RECTORS CONFERENCIA DE RECTORES DE LAS UNIVERSIDADES ESPAÑOLAS Information Technology (IT) has become critical

More information

Pilot Project for Implementing Corporate Governance of IT

Pilot Project for Implementing Corporate Governance of IT Pilot Project for Implementing Corporate Governance of IT Antonio Fernández 1, José P. Gumbau 2 and Faraón Llorens 3 1 Dpto. Lenguajes y Computación, Universidad de Almería, Crta. Sacramento s/n La Cañada

More information

An IT Governance Framework for Universities in Spain

An IT Governance Framework for Universities in Spain An IT Governance Framework for Universities in Spain Antonio Fernández 1 and Faraón Llorens 2 1 Dpto. Lenguajes y Computación, Universidad de Almería, Crta. Sacramento s/n La Cañada de San Urbano, 04120

More information

EVALUATION FRAMEWORK FOR SERVICE CATALOG MATURITY IN INFORMATION TECHNOLOGY ORGANIZATIONS

EVALUATION FRAMEWORK FOR SERVICE CATALOG MATURITY IN INFORMATION TECHNOLOGY ORGANIZATIONS EVALUATION FRAMEWORK FOR SERVICE CATALOG MATURITY IN INFORMATION TECHNOLOGY ORGANIZATIONS Carlos Moreno Martínez Information Systems Department, Universidad Europea de Madrid Spain Email: 20839394@live.uem.es

More information

Sales Management Main Features

Sales Management Main Features Sales Management Main Features Optional Subject (4 th Businesss Administration) Second Semester 4,5 ECTS Language: English Professor: Noelia Sánchez Casado e-mail: noelia.sanchez@upct.es Objectives Description

More information

Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices. April 10, 2013

Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices. April 10, 2013 Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices April 10, 2013 Today's Agenda: Key Topics Defining IT Governance IT Governance Elements & Responsibilities

More information

UNIVERSIDAD PONTIFICIA COMILLAS FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION

UNIVERSIDAD PONTIFICIA COMILLAS FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION UNIVERSIDAD PONTIFICIA COMILLAS FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION List of Subjects by Department 14-15 DEPARTAMENTO DE ECONOMÍA - DEPARTAMENT OF ECONOMICS Análisis de la Coyuntura Analysis

More information

Organizational agility through project portfolio management. Dr Catherine P Killen University of Technology, Sydney (UTS)

Organizational agility through project portfolio management. Dr Catherine P Killen University of Technology, Sydney (UTS) Organizational agility through project portfolio management Dr Catherine P Killen University of Technology, Sydney (UTS) Acerca del Autor Catherine Killen es profesor en la Universidad Tecnología de Sídney

More information

ISACA: Certified Information Security Manager Certification Training

ISACA: Certified Information Security Manager Certification Training ISACA: Certified Information Security Manager Certification Training Certified Information Security Manager (CISM) DESCRIPCIÓN: El programa de certificación CISM (Certified Information Security Manager)

More information

Ph.D. in Philosophy (History and Geography), Universidad Autónoma, Madrid, 1994

Ph.D. in Philosophy (History and Geography), Universidad Autónoma, Madrid, 1994 Juan Carlos Ocaña Head of the Bilingual Section IES Parque de Lisboa Alcorcón (Spain) E-mail: historiasiglo20@yahoo.es Web site: http://www.historiasiglo20.org ACADEMIC PREPARATION: Ph.D. in Philosophy

More information

Practical Approaches to Achieving Sustainable IT Governance

Practical Approaches to Achieving Sustainable IT Governance Practical Approaches to Achieving Sustainable IT Governance Beyond Mandates: Getting to Sustainable IT Governance Best Practices Agenda IT Governance Definition IT Governance Principles IT Governance Decisions

More information

Rethinking and reshaping Organizational systems in time of changes: The Process of Risk Management in Istat. Fabrizio Rotundi.

Rethinking and reshaping Organizational systems in time of changes: The Process of Risk Management in Istat. Fabrizio Rotundi. Rethinking and reshaping Organizational systems in time of changes: The Process of Risk Management in Istat Fabrizio Rotundi Directorate general Head of Coordination Office for the implementation and innovation

More information

Using COSO Small Business Guidance for Assessing Internal Financial Controls

Using COSO Small Business Guidance for Assessing Internal Financial Controls Using COSO Small Business Guidance for Assessing Internal Financial Controls By János Ivanyos, Memolux Ltd. (H), IIA Hungary Introduction New generation of general models referring to either IT or Internal

More information

CLASSIFICATION SPECIFICATION FORM

CLASSIFICATION SPECIFICATION FORM www.mpi.mb.ca CLASSIFICATION SPECIFICATION FORM Human Resources CLASSIFICATION TITLE: POSITION TITLE: (If different from above) DEPARTMENT: DIVISION: LOCATION: Executive Director Executive Director, Information

More information

Project Management Office Charter

Project Management Office Charter Old Dominion University Office of Computing and Communication Services Project Management Office Charter Version: 1.0 Last Update: February 18, 2010 Created By: Anthony Fox, PMP OCCS Project Management

More information

Curriculum Reform in Computing in Spain

Curriculum Reform in Computing in Spain Curriculum Reform in Computing in Spain Sergio Luján Mora Deparment of Software and Computing Systems Content Introduction Computing Disciplines i Computer Engineering Computer Science Information Systems

More information

Beyond Mandates: Getting to Sustainable IT Governance Best Practices. Steve Romero PMP, CISSP, CPM IT Governance Evangelist

Beyond Mandates: Getting to Sustainable IT Governance Best Practices. Steve Romero PMP, CISSP, CPM IT Governance Evangelist Beyond Mandates: Getting to Sustainable IT Governance Best Practices Steve Romero PMP, CISSP, CPM IT Governance Evangelist Agenda > IT Governance Definition > IT Governance Principles > IT Governance Decisions

More information

Based on 2008 Survey of 255 Non-IT CEOs/Executives

Based on 2008 Survey of 255 Non-IT CEOs/Executives Based on 2008 Survey of 255 Non-IT CEOs/Executives > 50% Ranked ITG as very important > 75% of businesses consider ITG to be an integral part of enterprise governance, but the overall maturity level is

More information

Titulación 1313.- Grado en Administración y Dirección de Empresas, Mención Creación y Dirección de Empresas, Itinerario Emprendedores.

Titulación 1313.- Grado en Administración y Dirección de Empresas, Mención Creación y Dirección de Empresas, Itinerario Emprendedores. Guía Docente Foundations of Market Research FICHA IDENTIFICATIVA Datos de la Asignatura Código 36267 Titulación 1313.- Grado en Administración y Dirección de Empresas, Mención Creación y Dirección de Empresas,

More information

UNIVERSIDAD PONTIFICIA COMILLAS FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION

UNIVERSIDAD PONTIFICIA COMILLAS FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION UNIVERSIDAD PONTIFICIA COMILLAS FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION List of Subjects by Department 15-16 DEPARTAMENTO DE ECONOMÍA - DEPARTMENT OF ECONOMICS Análisis de la Coyuntura Analysis

More information

GOVERNING INFORMATION SECURITY IN CONJUNCTION WITH COBIT AND ISO 27001

GOVERNING INFORMATION SECURITY IN CONJUNCTION WITH COBIT AND ISO 27001 1 GOVERNING INFORMATION SECURITY IN CONJUNCTION WITH COBIT AND ISO 27001 Tolga MATARACIOGLU 1 and Sevgi OZKAN 2 1 TUBITAK National Research Institute of Electronics and Cryptology (UEKAE), Department of

More information

Strategic Planning. Key Initiative Overview

Strategic Planning. Key Initiative Overview David Aron Research Vice President This overview provides a high-level description of the Strategic Planning Key Initiative. IT leaders can use it to create strategies that help the business win, and change

More information

IT Governance Issues in Korean Government Integrated Data Center 1

IT Governance Issues in Korean Government Integrated Data Center 1 IT Governance Issues in Korean Government Integrated Data Center 1 Mokpo National University, silee@mokpo.ac.kr Abstract Korean government established the GIDC (Government Integrated Data Center) as a

More information

IMPLEMENTATION OF HIGH-PERFORMANCE SECURITY MANAGEMENT PROCESSES

IMPLEMENTATION OF HIGH-PERFORMANCE SECURITY MANAGEMENT PROCESSES IMPLEMENTATION OF HIGH-PERFORMANCE SECURITY MANAGEMENT PROCESSES OBJECTIVES This course is specifically designed to improve your skills as an information security manager. Using O-ISM3 as a framework,

More information

ITIL Service Lifecycles and the Project Manager

ITIL Service Lifecycles and the Project Manager 1 ITIL Service Lifecycles and the Project Manager The intersection of IT Service and Project Delivery Presented to: Kansas City Mid-America PMI Chapter Mark Thomas January 17, 2011 1 Agenda 2 Introduction

More information

CSR in the banking sector

CSR in the banking sector II Congreso Científico Profesional en innovación en finanzas Bilbao, 9 y 10 de Julio 2014 CSR in the banking sector Prof. Dr. CAMILO PRADO ROMÁN Profa. Dra. SANDRA ESCAMILLA SOLANO Profa. Dra. PAOLA PLAZA

More information

ISSA Guidelines on Master Data Management in Social Security

ISSA Guidelines on Master Data Management in Social Security ISSA GUIDELINES ON INFORMATION AND COMMUNICATION TECHNOLOGY ISSA Guidelines on Master Data Management in Social Security Dr af t ve rsi on v1 Draft version v1 The ISSA Guidelines for Social Security Administration

More information

Teaching guide ECONOMETRICS

Teaching guide ECONOMETRICS Teaching guide ECONOMETRICS INDEX CARD Subject Data Código Titulación Nombre Carácter Ciclo 1313.- Grado en Administración y Dirección de Empresas, Mención Creación y Dirección de Empresas, Itinerario

More information

The role of Information Governance in an Enterprise Architecture Framework

The role of Information Governance in an Enterprise Architecture Framework The role of Information Governance in an Enterprise Architecture Framework Richard Jeffrey-Cook, MBCS, CITP, FIRMS Head of Information and Records Management In-Form Consult Ltd, Cardinal Point Park Road,

More information

POLICY AND PROCEDURES OFFICE OF STRATEGIC PROGRAMS. CDER Informatics Governance Process. Table of Contents

POLICY AND PROCEDURES OFFICE OF STRATEGIC PROGRAMS. CDER Informatics Governance Process. Table of Contents CENTER FOR DRUG EVALUATION AND RESEARCH MAPP 7600.8 Rev. 1 POLICY AND PROCEDURES OFFICE OF STRATEGIC PROGRAMS CDER Informatics Governance Process Table of Contents PURPOSE...1 BACKGROUND...1 POLICY...2

More information

Revista Facultad de Ingeniería Universidad de Antioquia ISSN: 0120-6230 revista.ingenieria@udea.edu.co Universidad de Antioquia Colombia

Revista Facultad de Ingeniería Universidad de Antioquia ISSN: 0120-6230 revista.ingenieria@udea.edu.co Universidad de Antioquia Colombia Revista Facultad de Ingeniería Universidad de Antioquia ISSN: 0120-6230 revista.ingenieria@udea.edu.co Universidad de Antioquia Colombia Féliz-Sánchez, Alleinni; Calvo-Manzano, Jose Antonio Comparison

More information

IRM CERTIFICATE AND DIPLOMA OUTLINE SYLLABUS

IRM CERTIFICATE AND DIPLOMA OUTLINE SYLLABUS IRM CERTIFICATE AND DIPLOMA OUTLINE SYLLABUS 1 Module 1: Principles of Risk and Risk Management Module aims The aim of this module is to provide an introduction to the principles and concepts of risk and

More information

Spain: ICT R&D and participation to FP7

Spain: ICT R&D and participation to FP7 Spain: ICT R&D and participation to FP7 Research & Development expenditure in ICT In 2011, public support for ICT R&D (ICT GBAORD) in Spain was 686.7M, roughly 9% of total public funding for R&D, which

More information

María Laura Mosqueda Tablante

María Laura Mosqueda Tablante María Laura Mosqueda Tablante Strategy consultant at Rooter and Co-Founder LeKAdvisor.com Summary Thinking big and focus on key inputs for successful business outcomes and social impact projects related

More information

A Business Analysis Perspective on Business Process Management

A Business Analysis Perspective on Business Process Management A Business Analysis Perspective on Business Process Management October 2013 Discussion Points! Why have Roles?! What is Business Analysis?! Who is the Business Analyst?! Business Analysis & Business Process

More information

International Diploma in Risk Management Syllabus

International Diploma in Risk Management Syllabus International Diploma in Risk Management Syllabus Module 1: Principles of Risk and Risk Management The aim of this module is to provide an introduction to the principles and concepts of risk and risk management.

More information

ISO Strategic Plan 2011-2015. Solutions to Global Challenges

ISO Strategic Plan 2011-2015. Solutions to Global Challenges ISO Strategic Plan 2011-2015 Solutions to Global Challenges ISO the International Organization for Standardization ISO has a membership of 163* national standards bodies from countries large and small,

More information

Ingeniería de Software & Ciclos de Vida. Luis Carlos Díaz Miguel Torres Julián Rodriguez

Ingeniería de Software & Ciclos de Vida. Luis Carlos Díaz Miguel Torres Julián Rodriguez Ingeniería de Software & Ciclos de Vida Luis Carlos Díaz Miguel Torres Julián Rodriguez Ingeniería de Software Personas Tecnología Producto Proceso 24-Ene-07 Msc. Luis Carlos Díaz 2 Costos 24-Ene-07 Msc.

More information

CRM techniques for analyzing client profiles in tourism promotion web sites

CRM techniques for analyzing client profiles in tourism promotion web sites CRM techniques for analyzing client profiles in tourism promotion web sites Abstract José L. Caro a, Antonio Carrillo a, Andrés Aguayo a, Sergio Gálvez a and Antonio Guevara a, a Lenguajes y Ciencias de

More information

ICAO State Safety Programme (SSP) Introduction

ICAO State Safety Programme (SSP) Introduction State Safety Programme (SSP) Introduction Aerodrome Safety Management System (SMS) Implementation Workshop Activity of GREPECAS Project F1 Mexico City, Mexico, 18-21 March 2014 Eduardo Chacin Flight Safety

More information

EA vs ITSM. itsmf 15.4.2014

EA vs ITSM. itsmf 15.4.2014 EA vs ITSM itsmf 15.4.2014 EA vs ITSM SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING What is an enterprise in the

More information

Intelligent Systems to Assist in Cytological Diagnosis and to Train Cytotechnics TIN2004-07236

Intelligent Systems to Assist in Cytological Diagnosis and to Train Cytotechnics TIN2004-07236 Jornadas de Seguimiento de Proyectos, 2007 Programa Nacional de Tecnologías Informáticas Intelligent Systems to Assist in Cytological Diagnosis and to Train Cytotechnics TIN2004-07236 Jose Manuel Zurita

More information

Towards a pooling of ITIL V3 and COBIT

Towards a pooling of ITIL V3 and COBIT www.ijcsi.org 185 Towards a pooling of ITIL V3 and COBIT Samir BAHSANI 1, Abdelaali HIMI 2, Hassan MOUBTAKIR 3 and Alami SEMMA 4 1 Department of Mathematics and Computer Science, Faculty of Science and

More information

Enterprise and Process Architecture Patterns

Enterprise and Process Architecture Patterns Introduction Oscar Barros and Cristian Julio For more than 30 years, many authors have attempted to synthesize the knowledge about how an enterprise should structure its business processes, the people

More information

COBIT Helps Organizations Meet Performance and Compliance Requirements

COBIT Helps Organizations Meet Performance and Compliance Requirements DISCUSS THIS ARTICLE COBIT Helps Organizations Meet Performance and Compliance Requirements By Sreechith Radhakrishnan, COBIT Certified Assessor, ISO/IEC 20000 LA, ISO/IEC 27001 LA, ISO22301 LA, ITIL Expert,

More information

2. The importance of needs analysis: brief review of the literature on the topic

2. The importance of needs analysis: brief review of the literature on the topic The importance of needs analysis in syllabus and course design. The CMC_E project: a case in point Lidia Gómez García - Universidade de Santiago de Compostela ABSTRACT This paper presents the results of

More information

Enabling Information PREVIEW VERSION

Enabling Information PREVIEW VERSION Enabling Information These following pages provide a preview of the information contained in COBIT 5: Enabling Information. The main benefit of this publication is that it provides COBIT 5 users with a

More information

Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire. P3M3 Project Management Self-Assessment

Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire. P3M3 Project Management Self-Assessment Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire P3M3 Project Management Self-Assessment Contents Introduction 3 User Guidance 4 P3M3 Self-Assessment Questionnaire

More information

White Paper. Comparison of ISO/IEC 20000 with ASL and BiSL

White Paper. Comparison of ISO/IEC 20000 with ASL and BiSL White Paper Comparison of ISO/IEC 20000 with ASL and BiSL Both ISO/IEC 20000 and ASL offer guidance for IT Service Providers, ISO/IEC 20000 giving broad guidance for IT Service Management and ASL focusing

More information

Teaching Guide 2015/2016

Teaching Guide 2015/2016 Teaching Guide 2015/2016 Innovation applied to Tourism Business Models Master s in Innovation and Tourism Marketing On campus method Index Innovation applied to Tourism s Business Models...3 Brief subject

More information

CLOUD SECURITY THROUGH COBIT, ISO 27001 ISMS CONTROLS, ASSURANCE AND COMPLIANCE

CLOUD SECURITY THROUGH COBIT, ISO 27001 ISMS CONTROLS, ASSURANCE AND COMPLIANCE CLOUD SECURITY THROUGH COBIT, ISO 27001 ISMS CONTROLS, ASSURANCE AND COMPLIANCE Indranil Mukherjee Singapore ISC Pte Ltd Session ID: CLD T02 Session Classification: Intermediate Cloud Computing from a

More information

An ISO Compliant and Integrated Model for IT GRC (Governance, Risk Management and Compliance)

An ISO Compliant and Integrated Model for IT GRC (Governance, Risk Management and Compliance) An ISO Compliant and Integrated Model for IT GRC (Governance, Risk Management and Compliance) Nicolas Mayer 1, Béatrix Barafort 1, Michel Picard 1, and Stéphane Cortina 1 1 Luxembourg Institute of Science

More information

Solutions. Master Data Governance Model and the Mechanism

Solutions. Master Data Governance Model and the Mechanism Solutions Master Data Governance Model and the Mechanism Executive summary Organizations worldwide are rapidly adopting various Master Data Management (MDM) solutions to address and overcome business issues

More information

IT governance in Brazil:

IT governance in Brazil: Article IT governance in Brazil: does it matter? Authors Prof. Dr. Guilherme Lerch Lunardi, Universidade Federal do Rio Grande (FURG), Brazil. IT governance in Brazil Prof. Dr. Joâo Luiz Becker, Universidade

More information

240EO036 - Business Project Management

240EO036 - Business Project Management Coordinating unit: 240 - ETSEIB - Barcelona School of Industrial Engineering Teaching unit: 736 - PE - Department of Engineering Design Academic year: Degree: 2015 MASTER'S DEGREE IN MANAGEMENT ENGINEERING

More information

Maximizing Your IT Value with Well-Aligned Governance August 3, 2012

Maximizing Your IT Value with Well-Aligned Governance August 3, 2012 Maximizing Your IT Value with Well-Aligned Governance August 3, 2012 6 th Annual SoCal Excellence in Service Management Conference Your Presenter: Jason Brucker Associate Director within Protiviti's IT

More information

2.1 MBI Framework 2.2 ITIL 2.3 COBIT

2.1 MBI Framework 2.2 ITIL 2.3 COBIT Extending MBI Model using ITIL and COBIT Processes DOI: 10.20470/jsi.v6i4.244 Sona Karkoskova 1, George Feuerlicht 1,2 1 Faculty of Informatics and Statistics University of Economics, Prague 2 Unicorn

More information

Solutions Master Data Governance Model and Mechanism

Solutions Master Data Governance Model and Mechanism www.pwc.com Solutions Master Data Governance Model and Mechanism Executive summary Organizations worldwide are rapidly adopting various Master Data Management (MDM) solutions to address and overcome business

More information

State of Michigan Department of Technology, Management & Budget

State of Michigan Department of Technology, Management & Budget State of Michigan Department of Technology, Management & Budget Information, Communications and Technology (ICT) Strategy Technical Advisory Services Prepared for: Deliverable F Road Map 24 February 2012

More information

Link. Links. Links. Links. Network. Links. Currículum - Portafolio. Content. Community. Community. Online. Feedback. Feedback. Twitter.

Link. Links. Links. Links. Network. Links. Currículum - Portafolio. Content. Community. Community. Online. Feedback. Feedback. Twitter. Username manager Facebook Currículum - Portafolio manager Facebook Comunication CV Username manager Facebook manager Facebook Comunication Facebook Comunication Información Personal Soy Periodista y Comunicador

More information

Guidance for ISO liaison organizations Engaging stakeholders and building consensus

Guidance for ISO liaison organizations Engaging stakeholders and building consensus Guidance for ISO liaison organizations Engaging stakeholders and building consensus ISO in brief ISO is the International Organization for Standardization. ISO has a membership of 163* national standards

More information

Strategies to Reduce Defects in Floor and Wall Tiles; Application of Continuous Improvement Processes

Strategies to Reduce Defects in Floor and Wall Tiles; Application of Continuous Improvement Processes Strategies to Reduce Defects in Floor and Wall Tiles; Application of Continuous Improvement Processes P. Del Solar and M. Del Río Abstract Continuous improvement is a key element in any business strategy,

More information

IT Governance using COBIT implemented in a High Public Educational Institution A Case Study

IT Governance using COBIT implemented in a High Public Educational Institution A Case Study IT Governance using COBIT implemented in a High Public Educational Institution A Case Study JORGE RIBEIRO 1, RUI GOMES 2 School of Technology and Management Polytechnic Institute of Viana do Castelo Avenida

More information

Sound Transit Internal Audit Report - No. 2014-3

Sound Transit Internal Audit Report - No. 2014-3 Sound Transit Internal Audit Report - No. 2014-3 IT Project Management Report Date: Dec. 26, 2014 Table of Contents Page Background 2 Audit Approach and Methodology 2 Summary of Results 4 Findings & Management

More information

Curriculum Vitae. Transport Engineer (Bsc.), Pontificia Universidad Católica de Valparaíso, 1998.

Curriculum Vitae. Transport Engineer (Bsc.), Pontificia Universidad Católica de Valparaíso, 1998. Curriculum Vitae 1 Personal Information Name : Miguel Ángel Vargas Román. Date of Birth : 27th October 1971. Citizenship: Chilean. Address : 253 Manuel Rodríguez Sur, Santiago, Chile Fone : +56-2-6762252.

More information

Michaerlys Marreo-Oviedo Universidad Central Marta Abreu de Las Villas Santa Clara, Villa Clara, Cuba E-mail: michaerlys@uclv.edu.

Michaerlys Marreo-Oviedo Universidad Central Marta Abreu de Las Villas Santa Clara, Villa Clara, Cuba E-mail: michaerlys@uclv.edu. EVALUATION OF MANAGEMENT CONTROL SYSTEMS IN TACTICAL- OPERATIONAL LEVELS: AHP APPLICATION Alina Díaz-Curbelo Universidad Central Marta Abreu de Las Villas Santa Clara, Villa Clara, Cuba E-mail: alinadc@uclv.edu.cu

More information

220514 - Supply Chain Management

220514 - Supply Chain Management Coordinating unit: 220 - ETSEIAT - Terrassa School of Industrial and Aeronautical Engineering Teaching unit: 732 - OE - Department of Management Academic year: Degree: 2015 MASTER'S DEGREE IN MANAGEMENT

More information

RELATIONSHIP BETWEEN THE PEDAGOGICAL VARIABLES OF COACHING A MINI-BASKETBALL TEAM

RELATIONSHIP BETWEEN THE PEDAGOGICAL VARIABLES OF COACHING A MINI-BASKETBALL TEAM Revista de Psicología del Deporte 2009. Vol. 18 - suppl., pp. 319-323 ISSN: 1132-239X Universitat de les Illes Balears Universitat Autònoma de Barcelona RELATIONSHIP BETWEEN THE PEDAGOGICAL VARIABLES OF

More information

Essential Elements for Any Successful Project

Essential Elements for Any Successful Project In this chapter Learn what comprises a successful project Understand the common characteristics of troubled projects Review the common characteristics of successful projects Learn which tools are indispensable

More information

Applying Integrated Risk Management Scenarios for Improving Enterprise Governance

Applying Integrated Risk Management Scenarios for Improving Enterprise Governance Applying Integrated Risk Management Scenarios for Improving Enterprise Governance János Ivanyos Trusted Business Partners Ltd, Budapest, Hungary, ivanyos@trusted.hu Abstract: The term of scenario is used

More information

IBM Rational Dónde estamos? Adónde vamos?

IBM Rational Dónde estamos? Adónde vamos? IBM Rational Dónde estamos? Adónde vamos? IBM Software Group Antonio Rodríguez IBM Rational Leader for Spain, Portugal, Greece & Israel DONDE ESTAMOS? 2 2 IBM Rational en Social Media Información al instante

More information

Dr. Gad J. Selig, PMP, COP Managing Partner, GPS Group, Inc., Director, Technology Management & Dual Graduate Business Degree Programs & Associate

Dr. Gad J. Selig, PMP, COP Managing Partner, GPS Group, Inc., Director, Technology Management & Dual Graduate Business Degree Programs & Associate Panel Discussion Sharing Industry Knowledge Successful Business/IT Alignment, Execution & Governance Best Practices: Why, What and How? Society for Information Management March 15, 2006 SIM March 15, 2007

More information

Strategy, COBIT and Vision: HOW DO THEY RELATE? Ken Vander Wal, CISA, CPA, Past President, ISACA vandeke@gmail.com 11.16.2013

Strategy, COBIT and Vision: HOW DO THEY RELATE? Ken Vander Wal, CISA, CPA, Past President, ISACA vandeke@gmail.com 11.16.2013 Strategy, COBIT and Vision: HOW DO THEY RELATE? Ken Vander Wal, CISA, CPA, Past President, ISACA vandeke@gmail.com 11.16.2013 AGENDA IT s Changing Landscape ISACA s Response Vision and Mission COBIT 5

More information

Accreditation Application Forms

Accreditation Application Forms The Institute of Risk Management The Institute of Risk Management Accreditation Application Forms Universities and Professional Associations The Institute of Risk Management Accreditation Application Forms

More information

Measuring IT Governance Maturity Evidences from using regulation framework in the Republic Croatia

Measuring IT Governance Maturity Evidences from using regulation framework in the Republic Croatia Measuring IT Governance Maturity Evidences from using regulation framework in the Republic Croatia MARIO SPREMIĆ, Ph.D., CGEIT, Full Professor Faculty of Economics and Business Zagreb, University of Zagreb

More information

la Caixa predoctoral contracts at UIB

la Caixa predoctoral contracts at UIB la Caixa predoctoral contracts at UIB Obra Social La Caixa, with the firm willingness to contribute to the enhancement of the human potential existing in his area of activity, and fully aware of the great

More information

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers Position Paper Cross-Domain vs. Traditional IT for Providers Joseph Bondi Copyright-2013 All rights reserved. Ni², Ni² logo, other vendors or their logos are trademarks of Network Infrastructure Inventory

More information

TDWI strives to provide course books that are content-rich and that serve as useful reference documents after a class has ended.

TDWI strives to provide course books that are content-rich and that serve as useful reference documents after a class has ended. Previews of TDWI course books offer an opportunity to see the quality of our material and help you to select the courses that best fit your needs. The previews cannot be printed. TDWI strives to provide

More information

PROJECT GOVERNANCE IN PRACTICE

PROJECT GOVERNANCE IN PRACTICE PROJECT GOVERNANCE IN PRACTICE The everlasting journey towards Value-adding Project Governance Elize van Straten, MBL, PMP, Prince2 South African State Information Technology Agency SOC OVERVIEW Corporate

More information

Andrés Leiva Araos andres.leiva@telefonica.com @ALeivaAraos @Tidchile. An open platform for the IoT in Chile Congreso TIC 2015

Andrés Leiva Araos andres.leiva@telefonica.com @ALeivaAraos @Tidchile. An open platform for the IoT in Chile Congreso TIC 2015 Andrés Leiva Araos andres.leiva@telefonica.com @ALeivaAraos @Tidchile An open platform for the IoT in Chile Congreso TIC 2015 Internet: a transformation engine. 40.000 M 1 But the amount of data is so

More information

SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre

SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre SITA Service Management Strategy Implementation Presented by: SITA Service Management Centre Contents What is a Service? What is Service Management? SITA Service Management Strategy Methodology Service

More information

Project Management Office (PMO) Charter. Enhanz Pte. Ltd.

Project Management Office (PMO) Charter. Enhanz Pte. Ltd. Project Management Office (PMO) Charter for Enhanz Pte. Ltd. Version 1.0 Prepared by Enhanz Consulting PMO Lead I Document Version History Version Date Description of Changes Author Approver 1.0 05/10/2012

More information

Enterprise Architecture Review

Enterprise Architecture Review Enterprise Architecture Review Arquitectura multivapa mediante Ajax y ORM Héctor Arturo Flórez Fernández * Fecha de recepción: octubre 29 de 2010 Fecha de aceptación: noviembre 23 de 2010 Abstract Enterprise

More information

Domain 1 The Process of Auditing Information Systems

Domain 1 The Process of Auditing Information Systems Certified Information Systems Auditor (CISA ) Certification Course Description Our 5-day ISACA Certified Information Systems Auditor (CISA) training course equips information professionals with the knowledge

More information

Green Corridors and TEN-T Policy Planning Sara Fozza Project Manager - Sustainable Logistics - D'Appolonia S.p.A Humberto Moyano Director de I+D Autoridad Portuaria de Gijón. Content of the presentation

More information

Evaluation of an exercise for measuring impact in e-learning: Case study of learning a second language

Evaluation of an exercise for measuring impact in e-learning: Case study of learning a second language Evaluation of an exercise for measuring impact in e-learning: Case study of learning a second language J.M. Sánchez-Torres Universidad Nacional de Colombia Bogotá D.C., Colombia jmsanchezt@unal.edu.co

More information

Project Management Office (PMO) Charter

Project Management Office (PMO) Charter Project Management Office (PMO) Charter Information & Communication Technologies 10 January 2008 Information & Communication Technologies Enterprise Application DISCLAIMER Services Project Management Office

More information

BCS Specialist Certificate in Business Relationship Management Syllabus. Version 1.9 March 2015

BCS Specialist Certificate in Business Relationship Management Syllabus. Version 1.9 March 2015 BCS Specialist Certificate in Business Relationship Management Syllabus Version 1.9 March 2015 BCS Specialist Certificate in Business Relationship Management Syllabus Contents Change History... 2 Rationale...

More information

Preliminary Reference Guide for Software as a Service (SaaS)

Preliminary Reference Guide for Software as a Service (SaaS) Preliminary Reference Guide for Software as a Service (SaaS) for the evaluation of the service providers' software development process Maiara Heil Cancian Florianópolis, March/2009 About the author Maiara

More information

Alessandro Comai. Ph.D. Candidate ESADE Business School, University Ramon Lull. Updated the 11of May 2005

Alessandro Comai. Ph.D. Candidate ESADE Business School, University Ramon Lull. Updated the 11of May 2005 Alessandro Comai Ph.D. Candidate ESADE Business School, University Ramon Lull Updated the 11of May 2005 Alessandro Comai. Licenciado en Ingeniería Industrial (BSc.Honor), MBA por la Universidad Pompeu

More information

University of Michigan Medical School Data Governance Council Charter

University of Michigan Medical School Data Governance Council Charter University of Michigan Medical School Data Governance Council Charter 1 Table of Contents 1.0 SIGNATURE PAGE 2.0 REVISION HISTORY 3.0 PURPOSE OF DOCUMENT 4.0 DATA GOVERNANCE PROGRAM FOUNDATIONAL ELEMENTS

More information

71. Art Libraries. Key words: content-management, web 2.0, social web, content syndication.

71. Art Libraries. Key words: content-management, web 2.0, social web, content syndication. Date submitted: 14/05/2010 Development of an open-source content-management system for documentary art heritage Elena Roseras Carcedo Library and Documentation Department Manager ARTIUM, Basque Centre-Museum

More information

SOA: The missing link between Enterprise Architecture and Solution Architecture

SOA: The missing link between Enterprise Architecture and Solution Architecture SOA: The missing link between Enterprise Architecture and Solution Architecture Jaidip Banerjee and Sohel Aziz Enterprise Architecture (EA) is increasingly being acknowledged as the way to maximize existing

More information

Roles, Activities and Relationships

Roles, Activities and Relationships and in COBIT 5 Objective: Value Creation Benefits Realisation Risk Resource Enablers Scope Roles, Activities and Relationships Source: COBIT 5, figure 8 Key Roles, Activities and Relationships Roles, Activities

More information

PMI: Introducción a la Gestión de Proyectos

PMI: Introducción a la Gestión de Proyectos PMI: Introducción a la Gestión de Proyectos PMI: Introducción a la Gestión de Proyectos DESCRIPCIÓN: Este curso se centra en introducir a los participantes en los fundamentos prácticos de la gestión de

More information

An Introduction to SharePoint Governance

An Introduction to SharePoint Governance An Introduction to SharePoint Governance A Guide to Enabling Effective Collaboration within the Workplace Christopher Woodill Vice President, Solutions and Strategy christopherw@navantis.com 416-477-3945

More information

Speech understanding in dialogue systems

Speech understanding in dialogue systems Speech understanding in dialogue systems Sergio Grau Puerto sgrau@dsic.upv.es Departament de Sistemes Informàtics i Computació Universitat Politècnica de València Sergio Grau Puerto. Carnegie Mellon: June

More information

MBA MASTER S DEGREE IN SPORTS MANAGEMENT**

MBA MASTER S DEGREE IN SPORTS MANAGEMENT** ** Type of Graduate Degree: Officially accredited Master s Degree Length of Study: 60 ECTS credits Study Option : Campus-based Location: La Moraleja Campus of the Universidad Europea de Madrid, Santiago

More information