Utility Service Status Update September 23, 2009

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1 Utility Service Status Update September 23, 29 Fall 9 The start to the fall semester is going extremely well. The system is handling increased traffic with relative ease and the service experienced no major outages during the start of the semester. We track login attempts as one measurement to assess use of the service (see graph below). There was an 8% decrease in login attempts during the start of the fall semester when compared to fall 8. The decrease is explained by two factors: 1) the nine-day period for fall 9 included the Labor Day holiday and weekend, 2) the UW campuses had a more staggered schedule for the start of the fall 9 semester as compared to fall 8. The Utility did not have a full load of campuses until September 9, 29. Fall Usage - 9 days at start of semester Aggregate Login Attempts 1,4, 1,2, 1,, 8, 6, 4, 2, 941,492 1,19,117 1,358,24 1,246,42 Fall '6 Fall '7 Fall '8 Fall '9 A review of the peak login attempts (see graph on the next page) depicts an increase in login attempts towards the latter part of the first nine days. It is interesting to note that hourly login attempts typically peak around midday, except for Sundays when the peak occurs during the evening. Utility Page 1 1/12/29

2 Peak Login Attempts (Fall '9 v. Fall '8) 18, 16, 14, 12, 1, 8, 6, Fall '9 Fall '8 4, 2, Sept. 2 Sept. 3 Sept. 4 Sept. 5 Sept. 6 Sept. 7 Sept. 8 Sept. 9 Sept. 1 What contributed to this success? Testing and assessment of new version, D2L 8.4 MR2/MR3, in advance of the upgrade that occurred prior to the start of the semester. Continued development and deployment of process and infrastructure improvements to provide a high-quality, robust, and reliable service. Sharing of information with colleagues at peer institutions using D2L Campus liaisons, Steering Committee, UW System Administration, Utility staff, and other stakeholders Traffic in Aggregate The following chart shows traffic through the first two weeks of the semester (Tuesday, September 1 Saturday, September 12). A pattern clearly emerges depicting the usage behavior of students and faculty. Utility Page 2 1/12/29

3 Spring 9 Each semester the number of faculty and students using the service, hosting the D2L course management system, continues to grow. The number of courses offered in spring 9 increased 11% when compared to spring 8. The same percentage increase occurred with the number of active enrollments (see the Usage Growth chart depicting growth in courses and enrollments from fall 3 to spring 9). Most of these courses supplement face-to-face (f2f) rather than fully online courses. Of the 173, students enrolled in the UW 145,74 (84%) are active users of and they are indeed active (see the Usage Breakdown by Campus (spring 9) table for a breakdown of courses and active enrollments by campus). Usage typically peaks at the start of each week and remains steady throughout the end of the semester. There is student activity 24 hours a day, with peak usage occurring at midday and mid-evening. Usage Growth 6, 5, 4, 3, Enrollments Courses 7,755 7,817 9,883 1,985 11,613 11,886 13,298 13,569 18, 15,711 16, 15,123 14, 12, 1, 8, 2, 6, 1, 1,373 3,7 4, 2, Fall 23 Spring 24 Fall 24 Spring 25 Fall 25 Spring 26 Fall 26 Spring 27 Fall 27 Spring 28 Fall 28 Spring 29 Utility Page 3 1/12/29

4 Usage Breakdown by Campus (spring 9) Institution 1 Courses Active Enrollments UW-Colleges 1,35 23,933 UW-Colleges Online 8 2,141 UW-Eau Claire ,924 UW-Extension 7 81 UW-Green Bay ,418 UW-La Crosse ,388 UW Learning Innovations 184 2,934 UW-Madison 1,72 77,681 UW-Milwaukee 2,23 96,284 UW-Oshkosh 2,136 49,91 UW-Parkside 319 9,733 UW-Platteville 1,721 38,9 UW-River Falls 754 2,781 UW-Stevens Point ,919 UW-Stout 1,75 29,84 UW-Superior 63 1,366 UW System 67 1,437 UW-Whitewater ,759 Totals 15, ,42 Grade Submission by Campus (spring 9) Use of the Grade Submission tool has increased when compared to spring 8. The number of faculty using the functionality increased 41%, submitting 2% more grades within 46% more sections than spring 8. This change represents significant growth in the use of the Grade Submission tool. Institution Grades Sections Average Grades per Section Instructors UW-Colleges 1, UW-Green Bay 5, UW-Madison 11, UW-Milwaukee 13, UW-Oshkosh 6, UW-River Falls 5, UW-Whitewater 6, Totals 49,769 1, UW-Oshkosh, UW-Platteville, and UW-Superior create sites for all available courses that are active by default. Utility Page 4 1/12/29

5 Concurrent Connections by Campus The following charts show connections by campus throughout the first month of the spring 9 semester (Monday, January 19 Tuesday, February 17, 29). Utility Page 5 1/12/29

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