Announcement, Call Processing and Music/Messaging-On-Hold System

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1 Announcement, Call Processing and Music/Messaging-On-Hold System

2 Solutions For Any Industry The XMU+ is Interalia s next generation advanced announcement, call processing and music/messaging-on-hold system. It is a standalone unit that fills the void between simple passive announcers and expensive voic or IVR systems. The XMU+ is a cost effective solution with state-of-the-art design, and flexible configuration options. It is an ideal solution for any industry needing: auto attendant, ACD announcements, music/messaging-on-hold, interactive audiotex, call processing and basic IVR functionality. Our customers find that when they move applications to the XMU+ from more expensive IVR and voic systems, they save money while delivering the same functionality. Call Processing: The XMU+ helps companies transfer calls when operators are not available. It front-ends main telephone lines prompting callers for the location they want to be directed to, then transferring those callers to the appropriate location. The XMU+ can direct callers to: ACD queues, IVR ports, departments, voic or informational messages. It is a great solution to reduce caller frustration, offload IVR or voic and process high volumes of calls. ACD Announcements: Even with voic s popularity callers still have the need to talk to a live agent. When agents are not available and callers have to be put on-hold, the XMU+ can be used to notify callers of a delay. It can play a variety of interesting ACD announcements until an agent is available to take their call. These messages may provide product information, promote services or educate callers about the company. Using the XMU+ for ACD announcements is a great way for companies to provide callers with a variety of messages without requiring a dedicated port for each message. The XMU+ enables managers to easily and instantly change any announcement message so callers only receive the most up-to-date information. Messages can be scheduled to play on certain dates for holidays and events, or activated during peak calling times to notify callers of delays. The XMU+ can also be used to prompt callers to have information available before talking to a live agent (credit card numbers, account information, etc.) Using the XMU+ for ACD announcements helps prepare the caller, speeds up call processing and occupies the caller while they wait on-hold. Auto Attendant: The XMU+ is an excellent solution for any business that can t justify expensive call handling solutions or additional operators. It delivers efficient and affordable automated attendant functionality to outside callers and internal staff. The XMU+ prompts callers for the extension they want, then quickly routes the call to that extension or to the requested audiotex information. If you need auto attendant functionality, the XMU+ is a great way to provide 24-hour access to extensions and information. Over 75,000 installations in 53 countries around the world!

3 Music/Messaging-On-Hold: The XMU+ can occupy callers while they wait on-hold by playing a variety of music and messages. When callers are entertained and informed while waiting on-hold, time goes by faster and they experience less frustration. After-Hour Attendant: When offices or stores close the XMU+ continues to answer calls and transfer callers to extensions, information, or even other offices in different parts of the world. This means callers can still speak to a representative even after the office has closed for the day. Interactive Audiotex: The XMU+ is a great solution for interactive audiotex applications because it can provide answers to frequently asked questions such as: store hours, locations, services and special promotions. Interactive audiotex has many benefits: callers receive the answers they need without waiting onhold, calls are processed faster, and existing staff have more time to help customers that require personal assistance. Information Lines: The XMU+ is a great way to provide general information to the public or staff. Many companies use it to deliver: student information lines, 24-hour health information, concert and sporting event details, or human resource information. Any time of the day, callers are able to quickly get the information they need without waiting on-hold to talk to an agent. Hotel Wake-Up: The Interalia XMU+ easily interfaces with hotel telephone systems to play announcements for guest wake-up. Hotels can inform guests about dining room specials, tours, weather forecasts, and hotel facilities. Weather and Emergency Broadcasts: Government departments use Interalia products to broadcast weather conditions, road closures and emergency situations. Users may tune to a specific radio frequency, or call a phone number to listen to a pre-recorded message. Disaster and Emergency Messages: The XMU+ is a simple way to immediately communicate emergency messages to callers. By flipping a switch, or remotely dialing into the XMU+ from a touch tone telephone, announcements can be easily switched to pre-recorded emergency messages. This allows callers to be quickly alerted of problems such as system failures or business changes. A cost-effective, announcement, call processing and MOH solution!

4 Announcement, Call Processing and Music/Messaging-On-Hold System For 27 years, Interalia has been providing quality digital announcement products to the world. Over 75,000 installations in 53 countries rely on our solutions everyday. With so many outstanding features it is no wonder the XMU+ is one of the most desirable solutions available today. Interalia s XMU+ is an excellent system for announcement, call processing and music/messaging-on-hold. It is compatible with all major telephone systems and very easy to install and operate. The XMU+ is a great platform for: auto attendant, ACD announcements, music/messaging-on-hold, interactive audiotex, call processing, basic IVR functionality and much more. To make the XMU+ even better we have enhanced it with numerous hardware and software changes including:! FLASH memory (no batteries required for backup)! Built-in modem and ethernet connection! Improved microprocessor speed! Capacity to handle larger program configurations! Remote prompt support in multiple languages! A hot swappable dual power supply option! An easier to use GUI interface! Administrative programming templates XMU + Small Chassis XMU + Large Chassis Advanced Features! One platform for call processing, audiotex, ACD announcements, and music/messaging-on-hold! Day-of-week, or date-and-time activated announcements can be scheduled in advance! Callers can rotate through a variety of messages on a single announcement port! Stores messages in.wav file format! From 2 to 64 channels! From 8 minutes to 6 hours of recording time! Windows-based management software! Internal modem! TCP/IP network interface! Make changes online or scheduled in advance! Standard multi-site management tools! Field upgradeable chassis, line cards, memory and power supply! Disaster recovery override activates pre-programmed instructions or messages! Interfaces to network redirect services The XMU + is Interalia s next generation announcement, call processing and music/messaging-on-hold system.

5 Hybrid Analog Line Card The XMU+ enhanced hybrid analog line card is available in 2, 4, 6 or 8 lines. Each of the lines can be configured as a passive ACD announcement line, or an interactive line with a menu structure. The hybrid card is excellent for delivering ACD/UCD announcements, automated attendant, audiotex and automated information services in the same XMU+. If required, Interalia can also provide an 8 ohm passive line card for PBX s demanding low impedance. Music/Messaging On-Hold Line Card The music/messaging-on-hold (MOH) card is an integrated solution that helps businesses capture the attention of on-hold callers by playing music, or blending promotional messages with recorded music. It is like a DJ for your PBX, enabling external music sources to be directly connected to an XMU+. Music or message files can be recorded directly into the XMU+, or.wav files can be remotely downloaded. Each MOH card can drive up to 4 MOH ports on a PBX, enabling music and/or messages to be customized to meet most requirements. Messages can be pre-scheduled to play on specific dates or at times to coincide with promotions or holidays.! Multi-site management functionality to control music/message-on-hold productions from a single site! Windows-based software tools for easy programming and backup! Attach to an external music source, record directly into the XMU+, or download.wav files! Supports.wav files for easy file downloading and backup T1 and E1 Digital Line Cards Interalia has two digital line cards that provide XMU+ users with a reliable and modular source of high quality call processing, auto attendant, audiotex and ACD call routing. Both cards are great alternatives to analog station ports for interactive menu applications because they require less space in the PBX and decrease call time. The 24 port T1 digital line card uses loop start and E&M signalling to support line side T1 feature sets (PBX dependent). The 30 port E1 MELCAS digital line card uses Mercury Exchange Line Channel Associated Signaling. Administration Software Each XMU+ utilizes Interalia s PC windows-based administration software interface called XMUCOM. The software uses a simple point and click interface to help administrators directly manage on-site systems (via an RS-232 connection) or more than 1000 remote systems (via a modem or network TCP/IP connection). With the XMUCOM software administrators can easily download messages or configuration files to multiple XMU+ systems. Remote Administration Remote administration is standard with all XMU+ systems, enabling administrators easy access to their systems in three ways:! Directly via an RS-232 connection! Using TCP/IP over a LAN/WAN! Remotely with a modem connection

6 Technical Specifications Large and Small Chassis: Audio Inputs: Handset: 220 ohms Tape: 10K ohms (1/4"phone jack) Remote access jack (analog line 2500 set) Audio Storage: Voice encoding/decoding Pulse code modulation (PCM) Storage medium: SDRAM and FLASH Storage rate: 8 khz x 8 bit bytes/sec (64K digital bandwidth) Frequency response: 200 Hz to 3.4 khz From 8 minutes to 6 hours of recording time XMU + Large Chassis Rear Panel Alarm Contacts: 2 output contacts 1 input contact Communications Ports: 1 RS-232 port 1 TCP/IP port 1 Modem port Number of Ports: XMU + large chassis: 2 to 64 analog ports, 24 or 48 T1 digital ports, 30 or 60 E1 digital ports XMU + small chassis: 2 to 8 analog ports, 24 T1 digital ports, 30 E1 digital ports Messages: 999 messages per partition Messages cannot exceed total recording time Power Supply: 110/240 VAC, 1.0/0.5 A, 60/50 Hz, 120 W -48 VDC, 2.5 A, 120 W Approvals: FCC, CS-03, NRTL/C, CE Dimensions: Large: 7 in. (17.5 cm) Height x 17.5 in. (44 cm) Width x 12 in. (31 cm) Depth Small: 1.75 in. (4.38 cm) Height x 17.5 in. (44 cm) Width x 12 in. (31 cm) Depth XMU + Small Chassis Rear Panel Administration Software: Windows 98, NT, ME, 2000 or XP Support for.wav files Remotely manage 1000 XMU+ units or more Download configurations via windows MOH Line Card: 4 outputs Maximum 2 MOH cards using an 8 ohm interface Maximum 4 MOH cards using a 600 ohm interface Hybrid Analog Line Card: 2, 4, 6 or 8 ports 2 to 64 ports on Large XMU+ 2 to 8 ports on Small XMU+ Connector: Female RJ21X Ring detection: loop or ground start E&M signaling Continuous play Output level: adjustable to a maximum -9 dbm Offhook impedance: 600 ohm nominal T1 Digital Line Card: T1 (DS1) interface (24 ports per card) 2 cards (48 ports) maximum on Large XMU+ 1 card (24 ports) maximum on Small XMU+ Connector: RJ45 Hookflash call transfer DTMF caller interaction Line side T1 Line length: ft Impedance: 100 ohm balanced E1 Digital Line Card: E1 (MELCAS) interface (30 ports per card) 2 cards (60 ports) maximum on Large XMU+ 1 card (30 ports) maximum on Small XMU+ Connector: RJ45 and dual P43/E1 (BT43) coaxial Line length: ft. Hookflash call transfer DTMF caller interaction Impedance: 120 or 75 ohm (strappable) United States Viking Drive, Suite 135 Eden Prairie, Minnesota, U.S.A Tel: Fax: Canada/Latin America th Street N.W. Calgary, Alberta, Canada T3B 5C2 Tel: Fax: Europe/Middle East/Africa Endahna House, Bridge End Road Grantham, Lincolnshire, England NG31 7TS Tel: +44 (0) Fax: +44 (0) Asia/Pacific Building F, 605/32 Warayama Place Rozelle NSW 2039 Australia Tel: +61 (0) Fax: +61 (0) BR18652R01E8.5

the promoh OPERATING MANUAL

the promoh OPERATING MANUAL the promoh OPERATING MANUAL COPYRIGHT This manual and the software accompanying this product are copyrighted by interalia, with all rights reserved. Copyright 1998 interalia Inc. 4110-79 th Street N.W.

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