SIPIVR 6800GS Overview & Applications
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1 SIPIVR 6800GS Overview & Applications Welltech Computer Co., Ltd.
2 Design Motivation Performance consideration Process vs. Thread vs. State Machine Too many DB connections GUI client is installed on each client Difficult to manage update Version update and management Leak of useful components H/W compatible consideration Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
3 VoIP Enhance Service Opportunities Basic call profit is going down Customer need more than basic call Key to differentiate from others Single bill for multiple service Enterprise service Easy to management Reduced cost of ownership Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
4 Service Brain SIPIVR 6800 An enhance service developing platform Unaware of difficult VOIP SIP protocol Full Web easy drag & drop developing & debugging environment Call logical and intelligent by call flow Optimized and dedicate H/W platform for VOIP IVR Rich set of building components speed up the time to market
5 Developing Environment Full Web Based GUI Easy Drag & Drop Call Flow Editor Real Time GUI Debugger Detail Real Time Log Variable Watch/Edit Project/Channel Manager Prompt/File Manager Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
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9 VOIP Support RFC 3261 SIP UDP support SIP register and outbound proxy support SIP call on-hold, transfer service Voice codec: G.723.1, G.729A, G.711 Call based codec selection DTMF collection via SIP INFO/RFC2833 Upto 120 universal VOIP channels Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
10 Basic Components Variable Operation Free text Expression Encryption/Decryption/MD5 File/INI operation Time/Working Hours External/Internal Job Conditional Branch RADIUS Interface
11 Flow Control Components Call Flow Start/Stop Hook Flow Hang-up Hook Flow Channel Start/Stop Hook Flow Sub Function Sub Flow External Hook Support Uninterrupted Protection Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
12 IVR Components Inbound/Outbound Call Handle Call Bridge & Transfer Digit Manipulation Voice Playing/Background Playing Http Voice Play Back Voice Recording DTMF Send/Receive Play List Support
13 Database Components Database Connection Pool Management DB Connect & Disconnect SQL Cursor & Fetch Output Field Mapping SQL Transaction Protection Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
14 What can we do with SIPIVR 6800? VOIP Prepaid Service VOIP Call Back System IP Centrex Coloring Ring Back Tone Announcement Service Audio Broadcasting Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
15 What can we do with SIPIVR 6800? Auto Attendant Voice Mail System Centralized IVR Outbound Dialer System VoIP Call Center Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
16 VOIP Prepaid Service SIP Proxy Server RADIUS Server DB Server AAA DB Query Prepaid IVR Collect Info WG5250 SIPIVR 6800 PSTN SIP VOIP Network One Channel Bridge Auto Disconnect LP 201 Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
17 WS6500 Integrated Prepaid AAA RADIUS Server SIP Proxy Server SIP/report Info User ID/Password DNIS Collection WG5250 SIPIVR 6800 PSTN SIP VOIP Network RTP RTP LP 201
18 Universal Call Back Service SIP Proxy Server RADIUS Server/ DB Server AAA DB query Get ANI AAA & Disconnect Push Job WG5250 SIPIVR 6800 PSTN RTP SIP VOIP Network IVR and Get DNIS AAA One Channel Bridge LP 201
19 Integrated CRBT Service CRBT DB SIP Proxy Server Get ANI/DNIS Query DB Play CRBT CRBT RTP CRBT RTP Talking RTP SIPIVR 6800 SIP VOIP Network User Answer LP 201
20 Announcement Service SIP Proxy Server Based on ANI or DNIS Play Announcement RTP RTP Talking RTP SIPIVR 6800 SIP VOIP Network No Answer User Busy LP 201
21 Outbound Dialer/Audio Broadcast SIP Proxy Server DB Job Server Push Job DB Query Play Announcement SIP VOIP Network SIPIVR 6800 Based on DB or Job Call Making WG5250 LP 201 WG5250 PSTN
22 Centralized IVR USA PSTN DB Query WG5250 SIPIVR 6800 SIP VOIP Network SIP VOIP Network IVR Service for VOIP and PSTN China PSTN WG 38xx WG5250 TWN PSTN
23 VOIP Call Center CTI Server IVR Service CTI Transfer SIPIVR 6800 Backend System PSTN WG 5250 IP-PBX VOIP Call Center Service Network Agent VOIP Network Agent
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