Technology Spoken Here...

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1 TECHNICAL GUIDE VISUAL IVR Technology Spoken Here... Supported Formats Web Easily embed Visual IVR in your existing website or web self-service site. With plug-ins for all the major CMS systems plus provided JS Widgets, embedding Visual IVR takes minutes. Mobile Web Visual IVR can render as HTML5 for display on all major smartphone web browsers. Automatic browser sniffing will select HTML4 or HTML5 depending on the users browser. Native Embedding Visual IVR in your existing mobile application is easy thanks to native ios and Android support. Visual IVR is available as both a hosted solution or an on-premise solution. Technically speaking, Visual IVR is deployed on-premise as a Java web application, ensuring scalability to meet your call volume. VXML Connector Visual IVR can easily plug into your existing Avaya, Genesys or Cisco IVR by reusing your VXML. To download the VXML connector and try it for yourself, click this button. Documentation Extensive documentation to help you build Visual IVR flows, extend Visual IVR and even create new renderers for new devices (eg. Set-top boxes). Are You Ready to Get Started? Contact us if you d like to get a demonstration or find out more information. Try the demo Contact Us

2 Customers Love Mobile The Internet and mobile devices have had a huge impact on customer expectations. These days, customers can call your company from anywhere, day or night. As a result, many of them prefer to skip the traditional IVR experience and are looking for new ways to communicate with organizations, while leveraging the mobility capabilities they love to use. Now you can expand the IVR experience by providing visually guided menus on your website or on your customer s Smartphone. Visual IVR provides your customers with a convenient menu driven interface to your IVR. This allows your users to quickly select the options they need, saving them time, and you money. Seeing is Believing Why Visual IVR? Despite the investment in selfservice portals, speaking avatars and social media, your customers are still calling you. In fact, industry statistics show only around 20% resolve their issue on their own without calling your contact center. Visual IVR implementations are showing adoption in excess of 60 percent! You can t afford to ignore the trend. Imagine touching or clicking your way through the IVR visually, whether on your PC, tablet or your Smartphone, without listening to endless menus or struggling with voice recognition! Visual IVR Turns This Voice IVR s have inherent limitations, and, let s face it; your customers don t love them. Endless menu trees, confusing options, poor voice recognition and limited ability to collect information (Just try entering an address using touchtones ). Into This A visual version of your voice IVR. Now your customers simply touch their way through your IVR, with the ability to enter complex data and easily go back and choose different options.

3 We think you ll love these benefits Quicker Calls Callers can provide information to the Visual IVR that your current voice IVR is unable to collect, such as complex alphanumeric data. Because your agents get a rich screen pop displaying all the data, you don t have to ask your customer to repeat information, guaranteeing a much shorter call! and a quick implementation Visual IVR can reuse your existing Voice IVR scripts so you can be up and running in days. And for those looking to shorten call times even further, our business friendly authoring environment lets you create new self-service flows, using clicks, not code. Reduced Call Times Collecting important call information before connecting the caller to the agent dramatically cuts down on call handle time. In fact, we guarantee a minimum of 60 seconds! That adds up to a lot of savings and happier customers. Fewer Calls By building sophisticated selfservice flows in our graphical designer you can try resolve customer issues all within the Visual IVR session, reducing the number of calls coming in to your agents. Better Routing, Less Zero-Outs Because customers love navigating through a Visual IVR session, they are more apt to provide information and select the correct menu options. By utilizing this information, Visual IVR can route the call to the right agent, and at the same time reducing the number of zero-outs due to customers getting frustrated with the IVR tree. Serious ROI A typical Visual IVR implementation has a ROI of less than a month. That s what we call a serious ROI. Calculate your own ROI using our handy ROI calculator.

4 Deep Insights Understand your customer journey like never before. See how they reach you and where they stumble. Full graphical reporting in near real-time. Take a peek under the covers Reuses your existing IVR scripts Visual IVR can reuse your existing Voice IVR scripts allowing you to be up and running in hours. Design new customer service flows Visual IVR ships with a graphical designer that allows Business authors to quickly create new self service flows to be used by customers directly from your website or their mobile phone. Accessible from your website Contact button Integrate Visual IVR directly on your website to be there when your customers need you. ROI And if you like thinking in terms of Return on Investment (ROI), you ll be happy to know a typical Visual IVR ROI is 6 months or less. And we ll even help you in putting together a business case to show you how you can be driving new top line and finding bottom line savings faster than with pretty much any other customer experience investment. Pricing So how much does it cost? We d need some information such as how many agents you have in your contact center (if any), the products they sell or problems they solve, and how many of your customers you d be supporting with Visual IVR. Armed with that information we can calculate an exact price. With no surprises or hidden fees! And with a ROI that will make your Chief Financial Officer smile.

5 Visual IVR vs Speech Recognition Naturally, we wanted to see how Visual IVR stacked up against an old-school speech recognition solution. So we compared ours to theirs, and the results were dramatic but not surprising. We knew Visual IVR solution would be better! We find that Visual IVR can be compared to a typical Speech IVR enablement project as they both solve similar problems, the costs vary based on similar complexities and both show results in the same categories. We believe in right sizing the solution, making sure you never pay more than you need to. Available as a cloud or on-premise footprint, Visual IVR can grow as you grow. Start small and see the value Visual IVR can bring to your customers and your business. It really is surprisingly affordable, amazingly profitable. And surprisingly cool. Find out more on how Visual IVR can be of use to your business: US Corporate Headquarters: 7172 Regional Street #431, Dublin, CA UK Headquarters: The Old Saw Mill, Harvest Hill Lane, Coventry, CV5 9DD Australia Headquarters: 704/109 Pitt St Sydney, NSW 2000 PSS Help For technical details click here To set up a demo To have a chat with us Call US: Call UK: [email protected]