Technology Spoken Here...

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Technology Spoken Here..."

Transcription

1 TECHNICAL GUIDE VISUAL IVR Technology Spoken Here... Supported Formats Web Easily embed Visual IVR in your existing website or web self-service site. With plug-ins for all the major CMS systems plus provided JS Widgets, embedding Visual IVR takes minutes. Mobile Web Visual IVR can render as HTML5 for display on all major smartphone web browsers. Automatic browser sniffing will select HTML4 or HTML5 depending on the users browser. Native Embedding Visual IVR in your existing mobile application is easy thanks to native ios and Android support. Visual IVR is available as both a hosted solution or an on-premise solution. Technically speaking, Visual IVR is deployed on-premise as a Java web application, ensuring scalability to meet your call volume. VXML Connector Visual IVR can easily plug into your existing Avaya, Genesys or Cisco IVR by reusing your VXML. To download the VXML connector and try it for yourself, click this button. Documentation Extensive documentation to help you build Visual IVR flows, extend Visual IVR and even create new renderers for new devices (eg. Set-top boxes). Are You Ready to Get Started? Contact us if you d like to get a demonstration or find out more information. Try the demo Contact Us

2 Customers Love Mobile The Internet and mobile devices have had a huge impact on customer expectations. These days, customers can call your company from anywhere, day or night. As a result, many of them prefer to skip the traditional IVR experience and are looking for new ways to communicate with organizations, while leveraging the mobility capabilities they love to use. Now you can expand the IVR experience by providing visually guided menus on your website or on your customer s Smartphone. Visual IVR provides your customers with a convenient menu driven interface to your IVR. This allows your users to quickly select the options they need, saving them time, and you money. Seeing is Believing Why Visual IVR? Despite the investment in selfservice portals, speaking avatars and social media, your customers are still calling you. In fact, industry statistics show only around 20% resolve their issue on their own without calling your contact center. Visual IVR implementations are showing adoption in excess of 60 percent! You can t afford to ignore the trend. Imagine touching or clicking your way through the IVR visually, whether on your PC, tablet or your Smartphone, without listening to endless menus or struggling with voice recognition! Visual IVR Turns This Voice IVR s have inherent limitations, and, let s face it; your customers don t love them. Endless menu trees, confusing options, poor voice recognition and limited ability to collect information (Just try entering an address using touchtones ). Into This A visual version of your voice IVR. Now your customers simply touch their way through your IVR, with the ability to enter complex data and easily go back and choose different options.

3 We think you ll love these benefits Quicker Calls Callers can provide information to the Visual IVR that your current voice IVR is unable to collect, such as complex alphanumeric data. Because your agents get a rich screen pop displaying all the data, you don t have to ask your customer to repeat information, guaranteeing a much shorter call! and a quick implementation Visual IVR can reuse your existing Voice IVR scripts so you can be up and running in days. And for those looking to shorten call times even further, our business friendly authoring environment lets you create new self-service flows, using clicks, not code. Reduced Call Times Collecting important call information before connecting the caller to the agent dramatically cuts down on call handle time. In fact, we guarantee a minimum of 60 seconds! That adds up to a lot of savings and happier customers. Fewer Calls By building sophisticated selfservice flows in our graphical designer you can try resolve customer issues all within the Visual IVR session, reducing the number of calls coming in to your agents. Better Routing, Less Zero-Outs Because customers love navigating through a Visual IVR session, they are more apt to provide information and select the correct menu options. By utilizing this information, Visual IVR can route the call to the right agent, and at the same time reducing the number of zero-outs due to customers getting frustrated with the IVR tree. Serious ROI A typical Visual IVR implementation has a ROI of less than a month. That s what we call a serious ROI. Calculate your own ROI using our handy ROI calculator.

4 Deep Insights Understand your customer journey like never before. See how they reach you and where they stumble. Full graphical reporting in near real-time. Take a peek under the covers Reuses your existing IVR scripts Visual IVR can reuse your existing Voice IVR scripts allowing you to be up and running in hours. Design new customer service flows Visual IVR ships with a graphical designer that allows Business authors to quickly create new self service flows to be used by customers directly from your website or their mobile phone. Accessible from your website Contact button Integrate Visual IVR directly on your website to be there when your customers need you. ROI And if you like thinking in terms of Return on Investment (ROI), you ll be happy to know a typical Visual IVR ROI is 6 months or less. And we ll even help you in putting together a business case to show you how you can be driving new top line and finding bottom line savings faster than with pretty much any other customer experience investment. Pricing So how much does it cost? We d need some information such as how many agents you have in your contact center (if any), the products they sell or problems they solve, and how many of your customers you d be supporting with Visual IVR. Armed with that information we can calculate an exact price. With no surprises or hidden fees! And with a ROI that will make your Chief Financial Officer smile.

5 Visual IVR vs Speech Recognition Naturally, we wanted to see how Visual IVR stacked up against an old-school speech recognition solution. So we compared ours to theirs, and the results were dramatic but not surprising. We knew Visual IVR solution would be better! We find that Visual IVR can be compared to a typical Speech IVR enablement project as they both solve similar problems, the costs vary based on similar complexities and both show results in the same categories. We believe in right sizing the solution, making sure you never pay more than you need to. Available as a cloud or on-premise footprint, Visual IVR can grow as you grow. Start small and see the value Visual IVR can bring to your customers and your business. It really is surprisingly affordable, amazingly profitable. And surprisingly cool. Find out more on how Visual IVR can be of use to your business: US Corporate Headquarters: 7172 Regional Street #431, Dublin, CA UK Headquarters: The Old Saw Mill, Harvest Hill Lane, Coventry, CV5 9DD Australia Headquarters: 704/109 Pitt St Sydney, NSW 2000 PSS Help For technical details click here To set up a demo To have a chat with us Call US: Call UK:

Say Hello to Visual IVR IVR for the twenty first century because talk isn t cheap

Say Hello to Visual IVR IVR for the twenty first century because talk isn t cheap OVERVIEW VISUAL IVR Say Hello to Visual IVR IVR for the twenty first century because talk isn t cheap Customers Love Mobile The Internet and mobile devices have had a huge impact on customer expectations.

More information

Visual IVR A Win-Win Solution for the Company and the Customer

Visual IVR A Win-Win Solution for the Company and the Customer Visual IVR A Win-Win Solution for the Company and the Customer Customer Service. Simplified. Visual IVR A Win-Win Solution for the Company and the Customer The current IVR frustration You have invested

More information

CIO Leadership Briefing

CIO Leadership Briefing CIO Leadership Briefing Deploying Visual IVR to Drive a Superior Customer Experience A Q&A with Keith Ward, Chief Technology Officer Visual IVR Keith Ward consults with hundreds of large enterprise and

More information

WHITEPAPER. End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer Experience

WHITEPAPER. End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer Experience End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer Experience End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer

More information

2014 Jacada, Inc. All rights reserved. Visual IVR

2014 Jacada, Inc. All rights reserved. Visual IVR Visual IVR Why the IVR is still a strategic asset "The reports of my death are greatly exaggerated." -Mark Twain Why the IVR is a strategic asset 60% Attempt Self-Service ~30% 70% Self Service Successfully

More information

Technology Briefing. Agent Desktop & Emotion Detection for Contact Centers

Technology Briefing. Agent Desktop & Emotion Detection for Contact Centers Technology Briefing Agent Desktop & Emotion Detection for Contact Centers CTO Perspectives: HTML 5-based Agent Desktop and Emotion Detection Software for Contact Centers Keith Ward is the CTO of PSS, a

More information

Touchscreen Self-Service: How to Transform the Self-Service Customer Experience. By Dr. Natalie Petouhoff www.drnatalienews.com @DrNatalie on Twitter

Touchscreen Self-Service: How to Transform the Self-Service Customer Experience. By Dr. Natalie Petouhoff www.drnatalienews.com @DrNatalie on Twitter Touchscreen Self-Service: How to Transform the Self-Service Customer Experience By Dr. Natalie Petouhoff www.drnatalienews.com @DrNatalie on Twitter Analyst Rankings: Dr. Natalie s Background Customer

More information

interactive product brochure :: Nina: The Virtual Assistant for Mobile Customer Service Apps

interactive product brochure :: Nina: The Virtual Assistant for Mobile Customer Service Apps interactive product brochure :: Nina: The Virtual Assistant for Mobile Customer Service Apps This PDF contains embedded interactive features. Make sure to download and save the file to your computer to

More information

Consumers want conversational virtual assistants.

Consumers want conversational virtual assistants. Consumers want conversational virtual assistants. Research Now study reveals insights into virtual assistants usage and preferences. 1 Table of contents 1 Survey says... / p2 2 Speak easy: how conversational

More information

Avaya Media Processing Server 500

Avaya Media Processing Server 500 Avaya Media Processing Server 500 Set new standards for superior customer service Processing Server 500 can be a vital component of your self-service strategy. As a business evolves, increasing demands

More information

IP Office: Simple, Powerful Communications for Small and Medium Size Businesses

IP Office: Simple, Powerful Communications for Small and Medium Size Businesses IP Office: Simple, Powerful Communications for Small and Medium Size Businesses Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and

More information

Moving the Contact Center to the Cloud? Consider the Options

Moving the Contact Center to the Cloud? Consider the Options Moving the Contact Center to the Cloud? Consider the Options DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics - market research and consulting services, predicts

More information

customer care solutions

customer care solutions customer care solutions from Nuance white paper :: The Business Case for Speech-Enabled Self-Service NUANCE :: customer care solutions Introduction Despite the noble goals of customer service to increase

More information

Boosting Customer Loyalty and Bottom Line Results

Boosting Customer Loyalty and Bottom Line Results Boosting Customer Loyalty and Bottom Line Results Putting Customer Experience First in Your Contact Center TABLE OF CONTENTS Meeting Today s Customer Expectations...1 Customer Service is an Ongoing Experience...2

More information

IP Office: Simple, Powerful Communications for Small Business

IP Office: Simple, Powerful Communications for Small Business IP Office: Simple, Powerful Communications for Small Business Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and competitive without

More information

IP Office: Simple, Powerful Communications for Small Business

IP Office: Simple, Powerful Communications for Small Business avaya.com IP Office: Simple, Powerful Communications for Small Business Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and competitive

More information

Deliver superior customer experiences across all channels

Deliver superior customer experiences across all channels Deliver superior customer experiences across all channels Create an army of advocates who sing your praises It s a fact. Customer advocates are your greatest assets. They spend more, stay with you longer

More information

IVR Sparks Superior Customer Service and Savings for Electric Cooperative

IVR Sparks Superior Customer Service and Savings for Electric Cooperative simplifying communication through CARES solution IVR Sparks Superior Customer Service and Savings for Electric Cooperative For more information: 200 Emerald Bay Drive, Suite 100, Oldsmar, FL 34677 Ph.

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Delivering effective collaboration amongst employees, partners and customers is a critical driver to the

More information

How-to Guide: Top Ways to Improve Contact Center Performance

How-to Guide: Top Ways to Improve Contact Center Performance Top Ways to Improve Contact Center Performance HOW ADVANCED TECHNOLOGY IS HELPING CONTACT CENTERS ACHIEVE KEY PERFORMANCE INDICATORS Executive Summary Recent studies have demonstrated a positive relationship

More information

OPTIMIZING ROUTING AND REPORTING ON WHY CUSTOMERS CALL

OPTIMIZING ROUTING AND REPORTING ON WHY CUSTOMERS CALL tech line / may 2014 OPTIMIZING ROUTING AND REPORTING ON WHY CUSTOMERS CALL Take a broader view to do what s best for the center and the customer. By Brian Hinton, Strategic Contact Inc. Pipeline Articles

More information

Engagements The Key to Understanding the Customer Journey: What to Measure and Why

Engagements The Key to Understanding the Customer Journey: What to Measure and Why The Key to Understanding the Customer Journey: What to Measure and Why Prem Uppaluru, President & Chief Executive Officer To date, contact-center technology has mainly focused on cost and operational efficiency:

More information

HR Helpdesk. itouch Vision. This document gives an overview of itouch Vision s HR Helpdesk and discusses the different features and functionality.

HR Helpdesk. itouch Vision. This document gives an overview of itouch Vision s HR Helpdesk and discusses the different features and functionality. itouch Vision HR Helpdesk This document gives an overview of itouch Vision s HR Helpdesk and discusses the different features and functionality. For further information, about implementation and pricing

More information

IP Office: Simple, Powerful Communications for Small and Medium Size Businesses

IP Office: Simple, Powerful Communications for Small and Medium Size Businesses IP Office: Simple, Powerful Communications for Small and Medium Size Businesses Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and

More information

Nortel Networks Symposium* Call Center Server

Nortel Networks Symposium* Call Center Server Nortel Networks Symposium* Call Center Server Set your foundation for profitable customer relationships Product Brief Get ready to overcome the diverse challenges of running a modern contact center with

More information

Improving the Customer Experience for Utilities Consumers Lowering Costs for a Strategic Imperative

Improving the Customer Experience for Utilities Consumers Lowering Costs for a Strategic Imperative Improving the Customer Experience for Utilities Consumers Lowering Costs for a Strategic Imperative INTRODUCTION Across the utilities industry, several factors are making customer service a strategic priority

More information

Responsive Web Design. vs. Mobile Web App: What s Best for Your Enterprise? A WhitePaper by RapidValue Solutions

Responsive Web Design. vs. Mobile Web App: What s Best for Your Enterprise? A WhitePaper by RapidValue Solutions Responsive Web Design vs. Mobile Web App: What s Best for Your Enterprise? A WhitePaper by RapidValue Solutions The New Design Trend: Build a Website; Enable Self-optimization Across All Mobile De vices

More information

Mobile Testing That s Just a Smaller Screen, Right?

Mobile Testing That s Just a Smaller Screen, Right? Mobile Testing That s Just a Smaller Screen, Right? Stephen Janaway Senior Software Test Manager Nokia Mobile Phones Who am I? Stephen Janaway 12 years experience in mobile software testing. Software testing

More information

Hello. If you have any questions that aren t addressed here, feel free to contact our support staff.

Hello. If you have any questions that aren t addressed here, feel free to contact our support staff. Hello. You've imported your list, created a beautiful campaign, tested it, revised it, and sent it to your loyal subscribers. Now it's time to sit back, relax, and watch your reports come in. MailChimp

More information

Digital Phone Service Web Portal User Guide

Digital Phone Service Web Portal User Guide Digital Phone Service Web Portal User Guide TouchTone provides subscribers an easy-to-use Web-based administrator portal to help manage your IP phone s features and call routing functions. In this document

More information

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS ENHANCED PRODUCTIVITY AND INNOVATION

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS ENHANCED PRODUCTIVITY AND INNOVATION BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization

More information

ADOBE EXPERIENCE MANAGER MOBILE. for Healthcare

ADOBE EXPERIENCE MANAGER MOBILE. for Healthcare ADOBE EXPERIENCE MANAGER MOBILE for Healthcare Deliver more coordinated, personalized, and effective healthcare experiences with mobile apps. From improving healthcare delivery to enabling researchers

More information

REAL RESTAURANT RESULTS

REAL RESTAURANT RESULTS REAL RESTAURANT RESULTS WE TURN TRANSACTIONS INTO INSIGHTS AND OPPORTUNITIES WHO WE ARE Vivonet turns everyday Point Of Sale (POS) transactions into valuable and actionable business insights to help multi

More information

Delivering successful Interactive Voice Response (IVR)

Delivering successful Interactive Voice Response (IVR) Delivering successful Interactive Voice Response (IVR) Your customer s telephone journey starts as they dial. INTRODUCTION If you ve been focusing primarily on multichannel, you may have missed refreshing

More information

Hosted VoIP for Business

Hosted VoIP for Business Your complete guide to Business VoIP Telephony Hosted VoIP for Business 1 Doc V1.0 Jan 2014 Table of Contents Hosted Desk- 3 VoIP today 3 What is Hosted VoIP? 4 How does Hosted VoIP work? 4 Is Hosted VoIP

More information

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION WHAT DO CUSTOMERS WANT FROM CONTACT CENTRES 41 % % % Person who answers the phone handles the whole call 40 To be treated as a valued customer

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

Business Value Reporting and Analytics

Business Value Reporting and Analytics IP Telephony Contact Centers Mobility Services WHITE PAPER Business Value Reporting and Analytics Avaya Operational Analyst April 2005 avaya.com Table of Contents Section 1: Introduction... 1 Section 2:

More information

Interactive product brochure :: Nina TM Mobile: The Virtual Assistant for Mobile Customer Service Apps

Interactive product brochure :: Nina TM Mobile: The Virtual Assistant for Mobile Customer Service Apps TM Interactive product brochure :: Nina TM Mobile: The Virtual Assistant for Mobile Customer Service Apps This PDF contains embedded interactive features. Make sure to download and save the file to your

More information

5Ways. to Put Your CRM Data to Work. for You and Your Customers

5Ways. to Put Your CRM Data to Work. for You and Your Customers 5Ways to Put Your CRM Data to Work for You and Your Customers Customer Relationship Management (CRM) solutions are becoming increasingly prevalent in today s organizations to collect and manage information

More information

BT Contact. Consultant and Analyst Webinar. January 2013. BT Contact. Relationships that grow

BT Contact. Consultant and Analyst Webinar. January 2013. BT Contact. Relationships that grow BT Contact Consultant and Analyst Webinar January 2013 BT Contact. Relationships that grow BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT Contact Overview Andrew Small Vice

More information

customer care solutions

customer care solutions customer care solutions from Nuance white paper :: Understanding Natural Language Learning to speak customer-ese In recent years speech recognition systems have made impressive advances in their ability

More information

Beyond the Customer Satisfaction Horizon Fostering Loyalty through Customer Service

Beyond the Customer Satisfaction Horizon Fostering Loyalty through Customer Service Beyond the Customer Satisfaction Horizon Fostering Loyalty through Customer Service By Nancy Jamison Jamison Consulting January 2010 Jamison Consulting Page 1 1. Beyond Customer Satisfaction The contact

More information

3 Essential Elements to Improving the Customer Experience. Uncovering Hidden Network Issues with Best Practice Testing Services

3 Essential Elements to Improving the Customer Experience. Uncovering Hidden Network Issues with Best Practice Testing Services 3 Essential Elements to Improving the Customer Experience Uncovering Hidden Network Issues with Best Practice Testing Services Has this ever happened to you? You're in an airport and you need to modify

More information

Solution White Paper CRM Connectors

Solution White Paper CRM Connectors Solution White Paper CRM Connectors March, 2016 Todd Samalin, Sales Engineer Index Introduction... 3 Why integrate?... 3 Unified multichannel contact center... 4 Screen pops... 5 Advanced CRM Functionality...

More information

Solution White Paper. CRM Connectors. April, 2015 Todd Samalin Sales Engineer

Solution White Paper. CRM Connectors. April, 2015 Todd Samalin Sales Engineer Solution White Paper CRM Connectors April, 2015 Todd Samalin Sales Engineer Index Introduction... 3 Why integrate?... 5 Unified multichannel contact center... 6 Screen pops... 7 Advanced CRM Functionality...

More information

SQL Server 2016 BI Any Data, Anytime, Anywhere. Phua Chiu Kiang PCK CONSULTING MVP (Data Platform)

SQL Server 2016 BI Any Data, Anytime, Anywhere. Phua Chiu Kiang PCK CONSULTING MVP (Data Platform) SQL Server 2016 BI Any Data, Anytime, Anywhere Phua Chiu Kiang PCK CONSULTING MVP (Data Platform) SQL Server 2016 Pin paginated report items to Power BI dashboards Visualization Mobile and paginated reports

More information

HR Helpdesk & Case management

HR Helpdesk & Case management itouch Vision HR Helpdesk & Case management This document gives an overview of Case management for HR and discusses the different features and functionality. For further information, about implementation

More information

White Paper. Speech-enabled applications can provide better customer service at 1/12th the cost of live agents. Nuance. Speech. Understanding. Action.

White Paper. Speech-enabled applications can provide better customer service at 1/12th the cost of live agents. Nuance. Speech. Understanding. Action. White Paper 1005 Hamilton Court Menlo Park, CA 94025 Phone 650.847.0000 Fax 650.847.7979 www.nuance.com Speech-enabled applications can provide better customer service at 1/12th the cost of live agents

More information

Choosing the right Mobile BI tool: SSRS vs Power BI vs Datazen

Choosing the right Mobile BI tool: SSRS vs Power BI vs Datazen Choosing the right Mobile BI tool: SSRS vs Power BI vs Datazen Andrea Martorana Tusa @bruco441 andrea.martoranatusa@gmail.com Sponsors Organizers getlatestversion.it Speaker @bruco441 Analyst/Developer

More information

Generate Android App

Generate Android App Generate Android App This paper describes how someone with no programming experience can generate an Android application in minutes without writing any code. The application, also called an APK file can

More information

SIX THINGS PEOPLE EXPECT FROM YOUR CONTACT CENTER IN THE DIGITAL AGE.

SIX THINGS PEOPLE EXPECT FROM YOUR CONTACT CENTER IN THE DIGITAL AGE. SIX THINGS PEOPLE EXPECT FROM YOUR CONTACT CENTER IN THE DIGITAL AGE. Read on to learn more about what today s consumer expects from your contact center and how you can deliver. Seismic shifts are changing

More information

Geo Analysis, Visualization and Performance with JReport 13

Geo Analysis, Visualization and Performance with JReport 13 Geo Analysis, Visualization and Performance with JReport 13 Boney Pandya Marketing Manager Leo Zhao Systems Engineer Follow us @Jinfonet JReport Highlights Advanced, Embedded Data Visualization Platform:

More information

Mobile and the Contact Center: The Game Is

Mobile and the Contact Center: The Game Is tech line / nov 2012 Mobile and the Contact Center: The Game Is Changing Customers are abandoning landlines and their limitations. It s time to get moving on a cohesive, enterprisewide mobile strategy.

More information

Enhancing productivity. Enabling success. Sage CRM

Enhancing productivity. Enabling success. Sage CRM Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Embedding Customized Data Visualization and Analysis

Embedding Customized Data Visualization and Analysis Embedding Customized Data Visualization and Analysis Boney Pandya Marketing Manager Leo Zhao Systems Engineer Follow us @Jinfonet JReport Highlights Advanced, Embedded Data Visualization Platform: High

More information

customer case study TXU ENERGY IMPROVES CALL CONTAINMENT BY 18%; SEES 11% LIFT IN CSAT

customer case study TXU ENERGY IMPROVES CALL CONTAINMENT BY 18%; SEES 11% LIFT IN CSAT customer case study TXU ENERGY IMPROVES CALL CONTAINMENT BY 18%; SEES 11% LIFT IN CSAT Our senior leadership team was blown away when they heard the customer engagement with the system. The entire room

More information

PEGA MOBILITY A PEGA PLATFORM WHITEPAPER

PEGA MOBILITY A PEGA PLATFORM WHITEPAPER PEGA MOBILITY A PEGA PLATFORM WHITEPAPER Background Mobile devices now outnumber computers as a means of connecting to the Internet. This new mobile ubiquity presents opportunities for the enterprise to

More information

Executive Summary. Customer Service Experience Study (Wave II) Answering Two Key Questions. June 2014

Executive Summary. Customer Service Experience Study (Wave II) Answering Two Key Questions. June 2014 Executive Summary Customer Service Experience Study (Wave II) June 2014 Authored by Joe Staples Chief Marketing Officer Interactive Intelligence, Inc. Thomas Bailey Content Editor Interactive Intelligence,

More information

Sage CRM. Sage CRM v7.1 Cloud. sagecrm.com/trial

Sage CRM. Sage CRM v7.1 Cloud. sagecrm.com/trial Sage CRM Sage CRM v7.1 Cloud sagecrm.com/trial Sage CRM provides your business with a complete view of prospect and customer interactions, enabling effective communication throughout the organisation.

More information

Mitel MiCollab. Keeping People Connected and Productive Anytime, Anywhere, on Any Device

Mitel MiCollab. Keeping People Connected and Productive Anytime, Anywhere, on Any Device Mitel MiCollab Keeping People Connected and Productive Anytime, Anywhere, on Any Device Effective collaboration among employees, partners and customers is a critical driver of any organization s success.

More information

GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER

GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER GUIDE TO PURCHASING A PHONE SYSTEM FOR YOUR CALL CENTER A STEP-BY-STEP PRIMER TO HELP YOU SELECT THE RIGHT SOLUTION FOR YOUR SMALL TO MIDSIZE BUSINESS GUIDE TO PURCHASING THE RIGHT PHONE SYSTEM FOR YOUR

More information

Our Success Rates Have Changed, Please Listen Carefully

Our Success Rates Have Changed, Please Listen Carefully Our Success Rates Have Changed, Please Listen Carefully Leveraging IVR, Speech Recognition, and Artificial Intelligence to Optimize the Call Center IVR systems were originally intended to effectively solve

More information

Sage CRM 7.1 Overview. What s New with Sage CRM 7.1 & Sage CRM 7.1 SP2

Sage CRM 7.1 Overview. What s New with Sage CRM 7.1 & Sage CRM 7.1 SP2 Sage CRM 7.1 Overview What s New with Sage CRM 7.1 & Sage CRM 7.1 SP2 Abstract Sage CRM v7.1 is packed with new features which will make a real and immediate impact to businesses looking to stay ahead

More information

CRM for Customer Service and Support

CRM for Customer Service and Support CRM for Customer Service and Support Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through loyal, repeat buyers. Whether it s

More information

Solving Java Related Issues with. Advanced Label Printing

Solving Java Related Issues with. Advanced Label Printing Solving Java Related Issues with Advanced Label Printing Advanced Printing (using Java) is not available using these web browsers Google Chrome v45 onwards Microsoft Edge (default browser shipped with

More information

Sage CRM I White Paper. Enhance Your Business Relationships With Sage CRM

Sage CRM I White Paper. Enhance Your Business Relationships With Sage CRM I White Paper Enhance Your Business Relationships With Accelerate Your Performance With True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell him a new product.

More information

RingCentral Office Product Overview UK. Learn what a cloud phone system can do for your business.

RingCentral Office Product Overview UK. Learn what a cloud phone system can do for your business. RingCentral Office Product Overview UK Learn what a cloud phone system can do for your business. RingCentral Office Product Overview Cloud Business Phone Systems RingCentral is the market leader in cloud

More information

ORACLE CRM ON DEMAND RELEASE 30

ORACLE CRM ON DEMAND RELEASE 30 OR A C L E D A T A S H E E T ORACLE CRM ON DEMAND RELEASE 30 Get smarter, more productive and gain the best value with Oracle CRM On Demand Release 30. Oracle CRM On Demand continues to be the most complete

More information

Compare versions with Maximizer CRM 12: Winter 2012

Compare versions with Maximizer CRM 12: Winter 2012 Compare versions with Maximizer CRM 12: Winter 2012 Group and Enterprise Editions The Winter release of Maximizer CRM 12 continues to build on the theme of enhanced performance, usability and productivity

More information

Compare versions with Maximizer CRM 12: Summer 2013

Compare versions with Maximizer CRM 12: Summer 2013 Compare versions with Maximizer CRM 12: Summer Group and Enterprise Editions The Summer release of 12 continues to build on the theme of enhanced performance, usability and productivity while maintaining

More information

MDS Amiba Cloud PBX. Getting Started

MDS Amiba Cloud PBX. Getting Started Getting Started Specifications are subject to change without notice. This documentation refers to: Software version 14.119 or higher for the MDS Amiba Cloud PBX system Software version 20.044 or higher

More information

Appscend Mobile Platform Whitepaper

Appscend Mobile Platform Whitepaper A Appscend Platform Presentation Appscend Mobile Platform Whitepaper V V a l u e 1 A d d e d Appscend Platform Presentation Table of Contents Overview... 3 About the company... 3 The Amazing Mobile Application

More information

Customer Service Experiences

Customer Service Experiences Customer Service Experiences Survey Customer Service. Simplified. Customer Service Impact Jacada s purpose as a veteran leader in the customer service industry for the last 20 years has been to innovate

More information

AkrutoSync 4.0 User Guide

AkrutoSync 4.0 User Guide AKRUTO AkrutoSync 4.0 User Guide Welcome Thank you for choosing AkrutoSync. AkrutoSync can synchronize your Contacts, Calendar and Tasks between Outlook on your computer and your Windows Phone. AkrutoSync

More information

ORACLE APPLICATION EXPRESS 5.0

ORACLE APPLICATION EXPRESS 5.0 ORACLE APPLICATION EXPRESS 5.0 Key Features Fully supported nocost feature of the Oracle Database Simple 2-Tier Architecture Develop desktop and mobile applications 100% Browserbased Development and Runtime

More information

Mitel MiCollab. Keeping people connected and productive anytime, anywhere, on any device

Mitel MiCollab. Keeping people connected and productive anytime, anywhere, on any device Mitel MiCollab Keeping people connected and productive anytime, anywhere, on any device Effective collaboration among employees, partners and customers is a critical driver of any organization s success.

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Big Data Visualization and Dashboards

Big Data Visualization and Dashboards Big Data Visualization and Dashboards Boney Pandya Marketing Manager Greg Harris Systems Engineer Follow us @Jinfonet #BigDataWebinar JReport Highlights Advanced, Embedded Data Visualization Platform:

More information

Mobile Communicator for Mobile Devices

Mobile Communicator for Mobile Devices Mobile Communicator for Mobile Devices Quick Reference Guide Hosted Voice Customer Resource Center www.earthlinkbusiness.com/hostedvoice 2015 EarthLink. Trademarks are property of their respective owners.

More information

Add a V for Visual to Your IVR Now for Mobile Users on ANY Network

Add a V for Visual to Your IVR Now for Mobile Users on ANY Network Add a V for Visual to Your IVR Now for Mobile Users on ANY Network Dr. Theresa M. Szczurek, co-founder and CEO www.radishsystems.com tms@radishsystems.com; 720-440-7560 @TheresaSzczurek, @RadishSystems

More information

KEY BENEFITS OF CONTACT CENTER AUTOMATION

KEY BENEFITS OF CONTACT CENTER AUTOMATION VIRTUAL CONTACT CENTERS DRIVE COST REDUCTIONS, STRATEGIC FLEXIBILITY An ever-present requirement to cut the costs and complexity of disparate telephony platforms, combined with a desire to meld integrated

More information

The Impact of Mobile on Contact Centers

The Impact of Mobile on Contact Centers The Impact of Mobile on Contact Centers Figures from the Pew Research Center released in June 2013 show that more than half of US adults now own a smartphone. This has grown considerably compared to two

More information

b+s Connects CCX Edition

b+s Connects CCX Edition b+s Connects CCX Edition A Business Whitepaper by Bucher + Suter April, 2014 Todd Samalin, Sales Engineer Contents Introduction...2 What is b+s Connects?...2 b+s Connects for Salesforce...3 Architecture...4

More information

A Survival Guide for the Post-PC World

A Survival Guide for the Post-PC World A Survival Guide for the Post-PC World Responding to Rapid Adoption of New Form Factors and User Applications Executive Summary PCs have entered a state of commoditization, with thin margins and aggressive

More information

A SIMPLE EQUATION CLOUD COMMUNICATIONS = BUSINESS SUCCESS SHARE THIS: www.shoretel.com

A SIMPLE EQUATION CLOUD COMMUNICATIONS = BUSINESS SUCCESS SHARE THIS: www.shoretel.com A SIMPLE EQUATION CLOUD COMMUNICATIONS = BUSINESS SUCCESS DOES YOUR PHONE SYSTEM INTEGRATE WITH YOUR BUSINESS? The business of today needs to solve numerous problems to achieve success. Fortunately, when

More information

MicroStrategy Analytics Platform

MicroStrategy Analytics Platform Enterprise-grade business intelligence Effortless self-service analytics MicroStrategy Analytics Platform One comprehensive solution. No compromises. No limits. No dead ends. Advanced big data analytics

More information

Ad Hoc Analysis of Big Data Visualization

Ad Hoc Analysis of Big Data Visualization Ad Hoc Analysis of Big Data Visualization Dean Yao Director of Marketing Greg Harris Systems Engineer Follow us @Jinfonet #BigDataWebinar JReport Highlights Advanced, Embedded Data Visualization Platform:

More information

LETS CHAT ABOUT IT A guide to successfully using Live Chat in your organisation

LETS CHAT ABOUT IT A guide to successfully using Live Chat in your organisation A guide to successfully using Live Chat in your organisation Lets chat about it With more and more customers switching online and using various devices to do so, it s no coincidence that yesterday s call

More information

ADVISORY & SOFTWARE FOR REAL ESTATE & FACILITY MANAGEMENT

ADVISORY & SOFTWARE FOR REAL ESTATE & FACILITY MANAGEMENT 29/07/2015 mymcs Mobile apps APP INSTALLATION GUIDE 1 Product Map 2 Installation MYMCS MOBILE APP INSTALLATION GUIDE 3 What is an app? An app is a stand-alone file which can be installed on your device.

More information

INTERACTIVE VOICE RESPONSE

INTERACTIVE VOICE RESPONSE A Guide to: INTERACTIVE VOICE RESPONSE Connect with your customers like never before. CallFire is a cloud-based communications solution designed to save your business time and money. With CallFire s powerful

More information

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships OVERVIEW Intelligent Communication Solutions for Automotive Dealerships Avaya IP Office the Intelligent Communications solution for today s small and midsize auto dealers avaya.com 2 Millions of users

More information

APP ANALYTICS PLUGIN

APP ANALYTICS PLUGIN support@magestore.com Phone: 084.4.8585.4587 APP ANALYTICS PLUGIN USER GUIDE Table of Contents 1. INTRODUCTION 2. HOW TO INSTALL 3. HOW TO SET UP YOUR GOOGLE ANALYTICS ACCOUNT 4. HOW TO CONFIGURE IN MAGENTO

More information

Do I really need my entire SharePoint portal. in order to become more productive?

Do I really need my entire SharePoint portal. in order to become more productive? White Paper Do I really need my entire SharePoint portal squeezed into my smart phone in order to become more productive? Nimrod Geva Product Group Manager KWizCom Corporation June-2010 Overview With SharePoint

More information

New Messaging Features Voicemail to Text - Text transcription of voicemail essages - see Unified Messaging Voice to Text page.

New Messaging Features Voicemail to Text - Text transcription of voicemail essages - see Unified Messaging Voice to Text page. Industry Leading Voice Messaging Solution - Over 400 Systems Deployed - Wireless and Wireline Compatibility - Integrates With Single Number and Call Routing Services - Delivers Voice to Text Over IPTV

More information

IVR in Virtual ACD Solutions

IVR in Virtual ACD Solutions IVR in Virtual ACD Solutions West Interactive Corporation Steve McCoy, Director, Technology Strategy March 2008 Background C203: Infrastructure for contact centers adapting to Voice Search What is Voice

More information

new standards for customer service Product Brief Media Processing Server 500

new standards for customer service Product Brief Media Processing Server 500 set superior new standards for customer service Product Brief Media Processing Server 500 The Web sparked a self-service frenzy. But the phone remains the channel of choice for many consumer interactions.

More information

Dell Wyse Cloud Connect

Dell Wyse Cloud Connect Dell Wyse Cloud Connect Secure productivity from work, home, and on the go. The ultra-compact personal cloud device that can make any HDMI/MHL-equipped display your own. For personal access to all of your

More information

Optimize. Respond to customers faster and easier, no matter how they contact you. Multimedia Contact Center. bring customers closer

Optimize. Respond to customers faster and easier, no matter how they contact you. Multimedia Contact Center. bring customers closer Optimize Multimedia Contact Center Respond to customers faster and easier, no matter how they contact you Quick facts 1. 2. 3. 4. 5. We re contact center experts Zeacom has 20 years of experience and 200

More information