Unit aim and purpose. Unit Title: J/503/1169

Transcription

1 Unit Title: Conforming to Productive Working Practices in the Workplace OCR unit number: 2 Sector unit number: 642 Level: 2 Credit value: 3 Guided learning hours: 10 Unit reference number: J/503/1169 Unit aim and purpose The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in conforming to productive working practices in the workplace within the relevant sector of industry. Learning Outcomes Assessment Criteria Exemplification The Learner will: 1 Communicate with others to establish productive work practices. The Learner can: 1.1 Communicate in an appropriate manner with line management, colleagues and/or customers to ensure that work is carried out productively. Different methods of communication may formal informal verbal non-verbal AND 1.2 Describe the different methods of communicating with line management, colleagues and customers. Appropriate manner may use of language body language tone of voice gestures Methods of communication may discussion questioning presentation meeting telephone radio signalling written o o letter OCR

2 1.3 Describe how to use different methods of communication to ensure that the work carried out is productive. Reasons for selection may audience situation environment urgency complexity AND 2 Follow organisational procedures to plan the sequence of work. 2.1 Interpret relevant information from organisational procedures in order to plan the sequence of work. 2.2 Plan the sequence of work, using appropriate resources, in accordance with organisational procedures to ensure work is completed productively. 2.3 Describe how organisational procedures are applied to ensure work is planned and carried out productively, in relation to: using resources for own and other s work requirements allocating appropriate work to employees organising the work sequence reducing carbon emissions. How to use different methods of communication may spoken language skills questioning technique presentation skills written language skills technical ability knowledge of recognised signalling Organisational procedures may safe systems of work working instructions manufacturer s instructions maintenance procedures work schedules Appropriate resources may attendance records/shift plan equipment record/availability location availability/capacity material/resource lists/location deliveries scheduled despatches scheduled Resources may staff time equipment attachments storage locations fuel Appropriate work may equipment operation administration/records maintenance Organising the work sequence may safe systems of work company procedures best practice manufacturer s instructions 2 OCR 2010

3 3 Maintain relevant records in accordance with the organisational procedures. 4 Maintain good working relationships when conforming to productive working practices. 2.4 Describe how to contribute to zero/low carbon work outcomes within the built environment. 3.1 Complete relevant documentation according to the occupation as required by the organisation. 3.2 Describe how to complete and maintain documentation in accordance with organisational procedures, in relation to: job cards worksheets material/resource lists time sheets. 3.3 Explain the reasons for ensuring documentation is completed clearly and within given timescales. 4.1 Carry out work productively, to the agreed specification, in conjunction with line management, colleagues, customers and/or other relevant people involved in the work to maintain good working relationships. 4.2 Apply the principles of equality and diversity and respect the needs of individuals when communicating and working with others. Contribution may come from: effective maintenance reduced fuel consumption fuel efficient driving minimising distances driven efficient loads Relevant documentation may attendance records shift log books job records daily check sheets production records goods received records despatch records downtime records delay records accident books Reasons may correct staff payments legislative requirements accurate invoicing correct production recording accurate stock holdings re-order level monitoring audit requirements Carrying out work may agreeing tasks agreeing work schedules following work instructions using safe systems of work following company procedures using best practice following manufacturers instructions assisting others Principles of equality and diversity may treating people fairly accepting diversity respecting others OCR

4 4.3 Describe how to maintain good working relationships, in relation to: individuals customer and operative operative and line management own and other occupations. 4.4 Describe why it is important to work effectively with line management, colleagues and customers. 4.5 Describe how working relationships could have an effect on productive working. 4.6 Describe how to apply principles of equality and diversity when communicating and working with others. Maintaining good working relationships may communicating clearly confirming tasks, priorities and responsibilities responding to requests reporting problems obtaining information requesting assistance seeking feedback Working effectively may achieving objectives increased motivation meeting deadlines The effect on productive working could productivity of team achievement of targets/objectives improved team working safety of self and others increased job satisfaction/motivation Application of the principles of equality and diversity may treating people fairly and accepting diversity demonstrating respect for others Assessment This unit must be assessed in a work environment, in accordance with the: Additional Requirements for Qualifications using the title NVQ in QCF ConstructionSkills Consolidated Assessment Strategy for Construction and the Built Environment. Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy. Workplace evidence of skills cannot be simulated. Guidance on assessment and evidence requirements Potential documentary evidence: picking notes despatch/loading documentation production records FLT daily check sheets goods received records faulty/damaged records accident reports 4 OCR 2010

5 downtime/delay records Communications with customers attendance records shift log books/job records This is not a definitive list but a list of potential evidence sources. You should refer to the Admin Guide: Vocational Qualifications (A850) for Notes on Preventing Computer-Assisted Malpractice. National Occupational Standards (NOS) mapping/signposting The mapping in the table below provides an indication of where evidence might be available for assessment against some of the knowledge and understanding contained in the national occupational standards (NOS). It does not claim to guarantee that evidence will meet the NOS. NOS can be viewed on the relevant Sector Skills Council s website or the Occupational standards directory at Occupational standards Unit Title number ConstructionSkills COSVR642 Conform to productive work practices Additional information For further information regarding administration for this qualification, please refer to the OCR document Admin Guide: Vocational Qualifications (A850) on the OCR website OCR