Agenda. itsmf USA - Greater Cleveland LIG Cleveland, June 25 th Business IT Alignment - It take two to tango. Mark Smalley
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1 itsmf USA - Greater Cleveland LIG Cleveland, June 25 th 2010 Business IT Alignment - It take two to tango Mark Smalley 1 Agenda Business Responsibilities with respect to IT Business IT Relationship 2 1
2 Introduction Mark Smalley I help people market, sell and deliver Application Management Director of International Affairs Principal Consultant at Capgemini Member Professional EXIN Group Lecturer at Rotterdam, Brussels, Hangzhou Author & Speaker CYO Blind Monk IT Paradigmologist ASL BiSL Foundation Professional association for Management and Application Management Founded in 2002 in the Netherlands as Non-profit, Vendor-independent, Public domain organization Advance professionalization of IT from both a business and an IT perspective Funded by 30 Demand and Supply organizations who benefit from standards and best practices Standards and best practices are freely available 4 2
3 ASL BiSL Foundation Free Products & Services Process frameworks: ASL and BiSL Best practices Books (fee), e-books (free) Publications, whitepapers, presentations On-line support Individual examination specification (EXIN) Organization certification specification (fee) Theme sessions, Annual conference (fee) 5 ASL & BiSL Process Frameworks & Best Practices IT (Supply) Business (Demand) Applications ASL ITIL V3 Functionality BiSL Infrastructure 3
4 ASL & BiSL Process Frameworks & Best Practices IT (Supply) Business (Demand) Applications ASL ITIL V3 Functionality BiSL Infrastructure Speaking Engagements 4
5 Speaking Engagements They (the business): Don t know what they want Are always changing their minds Make unreasonable demands Won t take responsibility for decisions Don t use the system properly Can t think strategically Blame us for everything Don t trust us Don t understand us 10 Immature demand 5
6 The other side of the coin They (IT): Don t understand our business Speak techno-babble Don t understand what an entrepreneur needs Are reluctant to learn about the business 11 Thinking out of the IT box IT Services IT Business Supply IT Service Providers & Suppliers of IT Components Demand & Use Business Departments 12 6
7 So what are Business responsibilities? Usage of information (systems) Business data (quality) Contact with IT Functionality and quality requirements, including specification and acceptance testing Business cases and funding Procurement of IT services policy and Typical roles Key user Business analyst manager CIO 13 Positioning BIM & BiSL Business Management (BIM) refers to these business responsibilities BIM is not an IT Service Some BIM processes are similar to IT Service Management processes IT Service Management & BIM are separate and interconnected domains BiSL provides guidance for the BIM domain 14 7
8 Positioning ITIL V3 Provides guidance for the IT Service Management (ITSM) domain Aims primarily to guide IT Service Providers (ITSP s) on ITSM Uses Business Organizations (ITSP s customers) and Suppliers of IT Service Components Describes part of BIM and the relationship between Business and IT Service Providers Describes part of BIM so that ITSP s have a better understanding of Business responsibilities Provides IT Services based on Business 15 requirements Positioning AD Application Development ITSM IT Service Management BIM Business Management SISC Suppliers of IT Service Components ITSP IT Service Providers IM Managers IT Services IT Business AD ITSM BIM SISC ITSP IM Business Dept. 16 ITIL V3 BiSL All models are wrong, but some are useful George Box 8
9 BiSL Framework Strategic supplier information chain devel. technological developments Strategic user relationship I-organization coordination lifecycle portfolio I-organization cluster Strategic information partner cluster business process devel. Planning and resource Financial Demand Contract End user support Business data Changemgt Specify information requirements Design nonautomated IS Operational supplier Prepare transition Reviewing and testing 17 User cluster Transition mgt Functionality cluster BiSL Framework Strategic supplier information chain devel. technological developments Strategic user relationship I-organization coordination lifecycle portfolio I-organization cluster Strategic information partner cluster business process dev. Planning and resource Financial Demand Contract 18 End user support Operational supplier User cluster Business data Changemgt Transition mgt Day-to-day Specify Design nonautomated information requirements IS to ensure continuity of Prepare Reviewing support transition for and testing the business Functionality cluster 9
10 BiSL Framework Strategic supplier information chain devel. technological developments Strategic user relationship I-organization coordination lifecycle portfolio I-organization cluster Strategic information partner cluster business process dev. Planning and resource Financial Demand Contract Keeping the information End user support provisioning fit for the business Operational supplier Business data Manage changes User cluster and 19 decision making Transition mgt Specify information requirements Prepare transition Design nonautomated IS Reviewing and testing Functionality cluster BiSL Framework I-organization cluster Strategic supplier Strategic information partner information chain devel. cluster business process dev. technological developments Changemgt progress, demand, Strategic user I-organization Keeping relationship time, money, business cases, coordination lifecycle portfolio contracts, suppliers, quality & expectations under control Planning and resource Financial Demand Contract End user support Business data Changemgt Specify information requirements Design nonautomated IS Operational supplier Prepare transition Reviewing and testing 20 User cluster Transition mgt Functionality cluster 10
11 BiSL Framework Strategic supplier Ensuring strategic Strategic user I-organization relationship alignment of business & IT I-organization cluster Strategic information partner coordination information chain devel. lifecycle cluster business process dev. technological developments portfolio Planning and resource Financial Demand Contract End user support Business data Changemgt Specify information requirements Design nonautomated IS Operational supplier Prepare transition Reviewing and testing 21 User cluster Transition mgt Functionality cluster BiSL Framework Strategic supplier Ensuring Strategic user I-organization alignment relationship of all strategic plans I-organization cluster Strategic information partner coordination information chain devel. lifecycle cluster business process dev. technological developments portfolio Planning and resource Financial Demand Contract End user support Business data Changemgt Specify information requirements Design nonautomated IS Operational supplier Prepare transition Reviewing and testing 22 User cluster Transition mgt Functionality cluster 11
12 BiSL Framework Strategic user relationship I-organization cluster I-organization Supplier relationship Strategic information partner coordination Ensuring effective information technological chain devel. developments organization of business lifecycle information portfolio function cluster business process dev. Planning and resource Financial Demand Contract End user support Business data Changemgt Specify information requirements Design nonautomated IS Operational supplier Prepare transition Reviewing and testing 23 User cluster Transition mgt Functionality cluster BiSL Framework (Demand) Strategic user relationship I-organization cluster Planning and resource End user support I-organization Strategic supplier Strategic information partner Financial Business data coordination Changemgt Demand information chain devel. Specify information requirements lifecycle cluster business process dev. Contract Design nonautomated IS technological developments portfolio Free Management Guide at Operational supplier Prepare transition Reviewing and testing 24 User cluster Transition mgt Functionality cluster 12
13 Summary Business Management Is a Business responsibility, not IT IT suffers when BIM is not/poorly executed ITIL, ASL, = guidance for IT Service Providers BiSL = guidance for Business Operational, tactical, strategic guidance It s not easy develop BIM capabilities It s a journey step by step 25 ASL Framework (Supply) Account definition Market definition Customer organisations Skills definition Continuity Capacity Service delivery definition Organization cycle Planning & control Incident Support Technology definition Configuration Management processes Cost Availability Strategic processes Connecting processes Change Software control and distribution ICT developments Quality Impact analysis Implementation ICT portfolio Life cycle Applications cycle Service level Design Enhancement & renovation Testing Customer environment Realization Free Management Guide at 13
14 Speaking Engagements Speaking Engagements 14
15 Relationship Communication Differences Understanding Benefitting IT is from Flatland, Business is from Spaceland 15
16 How do you? How do you? 16
17 How do you? How do you? 17
18 Different planets SQ or EQ? Stuart Wray Ads by Smalley SQ Minus EQ can Predict Programming Aptitude The popular image of an Different planets expert programmer is a man (seldom a woman), careless of physical appearance, socially inept, with narrow and intense interests and a peculiarly literal way of interpreting spoken or written statements Stuart Wray Ads by Smalley SQ Minus EQ can Predict Programming Aptitude 18
19 Different planets The N Word Different planets 19
20 Different planets Different planets John Gray Ads by Smalley Men are from Mars, Women are from Venus 20
21 Different planets Fix it or Talk about it? Different planets Result or Relationship? 21
22 Different planets Goal or Process? Pat Heim Hardball for Women Ads by Smalley Different planets Video watch?v=lpz6pfj1d-c 20:22 21:54 Pat Heim Hardball for Women Ads by Smalley 22
23 Change Management 45 Men marry Women with the hope they will never change 46 23
24 Inevitably, they are both disappointed Albert Einstein Zur Elektrodynamik 47 bewegter Körper Ads by Smalley We can t help men and women to speak the same language, but we can teach them to understand both Pat Heim Row 48 Boat Cartoon, Ads by Smalley 24
25 We can t help Business men and women and IT to speak the same language, but we can teach them to understand both Pat Heim Row 49 Boat Cartoon, Ads by Smalley IT Wars 50 25
26 Users vs Helpdesk 51 Apps vs Ops 52 26
27 Business vs IT 53 Different planets The S Word 27
28 Sorry, we messed IT up 55 Global IT Crisis 56 28
29 IT from a Business Perspective 57 Sunit Prakash ( Ads by Smalley Too many Cowboys and not enough Indians 29
30 Business from an IT Perspective 59 Remko van der Pols The Business IT Alignment Illusion Ads by Smalley 30
31 Perfect Digital systems for an imperfect analog world Building Bridges Business Island IT Island Remko van der Pols The Business IT Alignment Illusion Ads by Smalley 31
32 Different planets Wrong Bridge IT = logic Star Trek Mr Spock Illogically Illogical Ads by Smalley 32
33 Video watch?v=6zwbsdprom8 04:45 05:14 Star Trek Mr Spock Illogically Illogical Ads by Smalley Relevant Irrationalities 33
34 Flatland or Spaceland? William Arntz, Betsy Chasse,Mark Vicente What 67the Bleep!?: Down the Rabbit Hole Dr Quantum visits Flatland Ads by Smalley Video watch?v=bwytxcsixe4 00:00 02:00 William Arntz, Betsy Chasse,Mark Vicente What 68the Bleep!?: Down the Rabbit Hole Dr Quantum visits Flatland Ads by Smalley 34
35 IT people 35
36 have differing core values live in fewer dimensions than business people 36
37 can t grasp business extra dimensions and make digital solutions for an analog world 37
38 Discuss 38
39 S&M Just tell us what to do We know what s good for you Let s work it out together Partner Slave Master Domination Life just ain t Fair 39
40 Business IT Business Rules IT 40
41 Business IT Communication Responsibilities Expectations 41
42 Paul Wilkinson The ABC of ICT Take The Time To Talk Ads by Smalley Give it a try Gracie Productions The Simpsons, Series 9, Episode 9 Ads by Smalley 42
43 Video watch?v=3sihr1nuadc Gracie Productions The Simpsons, Series 9, Episode 9 Ads by Smalley Trying is the first step towards failure 43
44 Keep in touch! LinkedIn Twitter Free downloads Newsletter 44
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