Military OneSource Overview
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1 Military OneSource Overview
2 Military OneSource Mission Military OneSource offers free, convenient, 24/7 access to confidential resource and referral support for service members and their families in order to improve the quality of their lives and the effectiveness of the military community.
3 Overview 24-hour worldwide service, every day Telephone, Face to Face, Online Private No cost Solution-focused Objective, experienced, real people Extension of existing installation services
4
5 Range of Support Community Resources & Referrals Benefit Navigation Financial Deployment Healthy Habits Transition Relationships & Stress Moving Children & Youth Life-Long Learning Special Needs Spouse Training Counseling / Need to Talk?
6 Face to Face Counseling Referrals Available in U.S., Puerto Rico, & the Virgin Islands Up to twelve non-medical consultations in the community with licensed counselors. Affiliate Provider Network covers 100% of identified military installation and Guard/Reserve locations Short-term, non-medical counseling Family or couples concerns Adjusting to deployment or reunion Grief counseling Stress management
7 STSF-Telephonic & Online Consultation Up to twelve non-medical, scheduled, telephonic or online sessions with Short-term Solution-Focused (STSF) trained mental health professionals Online sessions conducted in a secure online chat environment Issues: Adjustment to situational stressors, decision-making, stress management, communication, parenting skills Alternative support for OCONUS and remote locations
8 Specialty Services Specialty Consultations Financial counseling Education (college & general) Spouse employment Adoption Child care/nanny Special needs Health & Wellness Adult disability Elder care Document translation Official documents Over 150 different languages Certified & notarized when needed Simultaneous interpretation In support of a Military OneSource consultation as needed Over 170 languages 24/7 availability
9 Face-to-Face Financial Counseling Referrals for short-term, solution-focused financial counseling at no cost to the user Services provided by Certified Consumer Credit Counselors through the National Foundation for Credit Counseling (NFCC) Face-to-face consultations available within the United States for anyone eligible for Military OneSource services Telephonic consultations available regardless of location Consultations are typically minutes long and held during regular business hours Up to 12 consultations per issue within a 12-month period. Additional referrals to in-person or telephonic financial counseling can be provided by MOS consultants when appropriate
10 Tax Assistance and Filing Free electronic state and federal filing Maximize your refund Simple, easy process Free tax consultations via phone or
11 Spouse Education and Career Programs Telephonic consultation with trained education and career advisors Education and career goal identification and evaluation Aptitude test planning Identification of portable career fields Research on compensation, training, and education requirements for various careers Educational resources and associated costs Career credentialing and licensing information (including state requirements)
12 Healthy Habits Health Coaching Telephonic and online coaching from an experienced, dedicated health coach Weight Management (icanchange) Stress Management (icanrelax) Teen Weight (icanachieve) Cardiovascular Health (icanthrive) Toolkit with an educational workbook and other items provided Healthy Habits Website with online tools and educational materials Access program by completing online health assessment at or calling to request enrollment Health coach makes contact within three business days. Number of coaching sessions vary according to need - average 7 Active Duty, National Guard and Reserve service members and their family members are eligible, regardless of activation status
13 YMCA Memberships and Respite Child Care YMCA memberships for eligible military families and personnel who may not have access to a nearby military facility Available in the United States and Puerto Rico for Active Duty (Title 10) status personnel and their families Up to 16 hours per month per child of respite care for eligible families at participating YMCA facilities. Membership assistance at local fitness facilities (e.g. Gold s Gym/Bally s, etc) for single active duty personnel at independent duty stations is also available for entire command units Call or visit for complete eligibility requirements and registration information
14 Wounded Warrior Resource Center Wounded Warrior specialists provide personal assistance in many areas: Everyday issues such as counseling, child care, etc. Information on VA benefits and other entitlements Health care services Military facilities concerns
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16 New Design! -a-Consultant Search & decision tools Online workshops Discussion boards Pod casts Self-assessment tools & quizzes Military resource links Educational materials
17 Educational Materials Varied topics Several formats Articles, Booklets, Audio Multiple ways to access materials Download audio Print online articles, booklets & tip sheets Order online for home delivery Order by calling Military OneSource
18 TroopTube Web site where users can share their videos with family members and the community. Content is created by troops and their families for troops and their families. All videos are screened before posting to ensure they are appropriate.
19 DoD Library Online Library Resources Links to electronic databases, e-books, and audio books. Electronic books (Safari, NetLibrary, My ilibrary) TumbleReadables online books for kids K-12 Prep for standardized tests like the SAT, ACT, GRE, and CLEP Customized college and distance-learning searches Home Improvement Center Auto Repair Reference Center
20 Hero Helpers A volunteer opportunity to educate and spread the word about Military OneSource. Receive a Hero Helper kit and tips on how to get started. For more information or to enroll, visit or call a consultant.
21 Commitment to Quality Ease of access to Military OneSource Phones are answered live 24 hours a day, 7 days a week, 365 days a year Follow-up as mutually agreed upon Customer satisfaction surveys Customer recovery
22 Call or visit online! United States: Overseas: Access codes can be found online Overseas collect: Contact an international operator first
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