User Wants & Needs Template <Product Name>

Transcription

1 User Wants & Needs Template <Product Name> Tested <test dates> Report Author <author s title> Report Status: <Status, ie. Draft, Final> <date>

2 Executive Summary <When, where, why study was conducted and what brainstorm topics were covered> <High level summary of outcome and recommendations: what common themes were the brainstorm ideas centered around> Top Wants and Needs in <brainstorm topic> 1. <want/need 1> 2. <want/need 1> 3. <want/need 1> <brief summary if applicable> 2

3 Table of Contents Executive Summary... 2 Top Wants and Needs in <brainstorm topic>... 2 Table of Contents... 3 Report Contributors... 3 Background... 4 Purpose of Analysis... 4 Method... 4 Participants... 4 Procedure... 5 Results... 5 Characteristics of the <brainstorm topic>... 5 Aggregated Findings (if more than one group participated)... 5 Findings by User Group... 6 Recommendations... 7 Discussion... 7 Appendix A - Screening Questionnaires... 8 Appendix B Participant Profiles... 9 <Enter Name of User Group 1>... 9 Appendix C Sample Worksheets Appendix D <brainstorm topic> <Enter Name of User group 1 (if more than one group used)> Report Contributors Study Contributors Name Position Report Reviewers Name Position Usability History Activity Author(s) Date 3

4 Background <enter background of product and usability activities> Purpose of Analysis <enter goals of this wants & needs analysis> <goal 1> <goal 2> <goal 3> Method Participants <enter overview of participant types and selection criteria> <criteria 1> <criteria 2> <criteria 2> <enter information on gifts given to participants> Table 1. Screening characteristics by participant group Group (# of participants Characteristics Honraria Example: DBAs (9) Have experience using Metalink $150 AMEX gift checque Have 2 years experience administering an Oracle database <group 2> <group 3> Have logged at least 1 Service Request in the last 2 years 4

5 Procedure <enter high level description of test procedure used> Results Characteristics of the <brainstorm topic> Aggregated Findings (if more than one group participated) <enter summary of findings with reference to table below> 5

6 Table 2: Characteristics of <brainstorm topic> aggregated across all user groups (n = n) Characteristic Examples % of Participants 1. <characteristic> <participant example to clarify the characteristic> (x/n) y% <details of aggregated findings> Findings by User Group <Name of User Group 1> <High level summary of findings, reference to table below> Table 3: <Name of user group 1> top characteristics for <brainstorm topic>. (n = n) Characteristic Examples % of Participants 1. <characteristic 1> <participant example to clarify the characteristic> (x/n) y% <details of findings for this user group> 6

7 Recommendations <enter high-level overview of issues/recommendations> Table 10. User Requirements and Recommendations for <brainstorm topic> # User Requirement Requested by Recommendation Priority Owner Status 1 Discussion <enter discussion of study results> 7

8 Appendix A - Screening Questionnaires <insert screeners here> 8

9 Appendix B Participant Profiles <Enter Name of User Group 1> # Employer Job Title <participant charactertic1> <participant charactertic2> <participant charactertic3> <participant charactertic 4> 9

10 Appendix C Sample Worksheets <Insert sample worksheet here> 10

11 Appendix D <brainstorm topic> <insert brainstorm lists here> <brainstorm question>? <Enter Name of User group 1 (if more than one group used)> <Enter user characteristics> 11

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