1 An Oracle White Paper June, 2012 Provisioning & Patching Oracle Database using Enterprise Manager 12c.
2 Table of Contents Executive Overview... 2 Introduction... 2 EM Readiness:... 3 Installing Agent... 3 Setting Up Privilege Delegation in Enterprise Manager... 6 Creating Named Credentials in Enterprise Manager... 8 Setting Up Software Library Provisioning Grid Infrastructure and Oracle RAC Database: Creating Installation Media Components Patching Grid Infrastructure and Oracle RAC Database: Other Resources... 21
3 Executive Overview Oracle Enterprise Manager is Oracle s integrated enterprise IT management product line and provides the industry s first complete cloud lifecycle management solution. Oracle Enterprise Manager s business-driven IT Management capabilities allow you to quickly set up, manage, and support enterprise clouds and traditional Oracle IT environments from applications to disk. Enterprise Manager allows customers to achieve: Best service levels for traditional and cloud applications through management from a business perspective including Oracle Fusion Applications Maximum return on IT management investment through the best solutions for intelligent management of the Oracle stack and engineered systems Unmatched customer support experience through real-time integration of Oracle s knowledgebase with each customer environment Introduction This whitepaper intends to cover the all the steps required to automate provisioning and patching via Enterprise Manager. It also covers the various prerequisites for administrators before they actually start using the Database Provisioning and Patching functionality in 12C. This whitepaper covers provisioning & patching of database systems such as Single Instance Databases, Oracle Real Application Clusters (Oracle RAC) Databases, database clients and others, a. Some of the key areas covered are as follows: 1. EM readiness: Is my EM ready to provision/patch my targets? 2. Provisioning Grid Infrastructure and Oracle RAC Database 3. Patching Grid Infrastructure and Oracle RAC Database 4. Other Resources and My Oracle Support Notes 2
4 EM Readiness: Setup Step Install Agent Details Steps on how to discover new targets push agent Privilege Delegation settings Named & Preferred credentials Setting up software library Creating Installation Media Components Steps for PDP setting when a proxy user is to be used. Example : Use oracle to sudo as root & run root.sh scripts Named & Preferred credentials are to be stored in Cloud Control before provisioning. These are then used during the deployment procedures. Software library setup is needed for any of patching or provisioning activity. This step covers on how to download bits from OTN & upload to Cloud Control so that these can be used for provisioning. (Provisioning Specific topic) Install Agent One of the initial steps for automation is discovery of hosts and targets. You can do this by installing an agent on the host. With Enterprise Manager12c, an agent can be pushed from the OMS so that the hosts become managed hosts in Enterprise Manager. In Cloud Control, follow these steps: 1. In the Cloud Control home page, from the Setup menu, select Add Target, and then click Add Targets Manually. (Figure 1) Figure 1: Cloud Control Home Page 3
5 2. In Add Targets Manually page, select Add Host Targets and click Add Host. Figure 2: Add Targets Manually Page 3. In the Add Hosts page, provide host and platform details to install agents. Figure 3: Add Target Page. 4. Once Host details are provided, provide installation details as shown below : 4
6 Figure 4 : Add Host Targets: Installation Details Page 5. Once all details are completed, review the information and click Deploy Agent. ure 5: Review Fig 5
7 Setting Up Privilege Delegation in Enterprise Manager As both provisioning and patching require some of the tasks such as execution of root scripts to run as super user, make sure the host user has privileges to become root user. This can be done via sudo setting or PBrun. Setting up PDP is a 2 step process as follows: 1) Host level Setup :This can be done by PDP setup,e.g., user executing the procedure (say ABC) can have access to run SUDO as Oracle user and ROOT user by adding the following commands (add privileges to these commands into the SUDOERS file): From $AGENT_HOME, the following entry must be added to sudoers file:./agent_inst/bin/nmosudo Sample sudoersfile should have following entry: Oracle ALL= (root) /u0a/app/oracle/agenthome/agent_inst/bin/nmosudo 2) In Enterprise Manager : To setup PDP,, go to Setup - > Security -> Privileged Delegation as shown in the figure below: Figure 6 : For setting PDP Goto Setup->Security->PDP 3) In the Manage Privilege Delegation Settings page, click Edit to setup the Privilege Delegation for your hosts as show in figure below: 6
8 Figure 7: Manage Privilege Delegation Settings Page 4) Update the sudo settings and click Update as follows: 7
9 Figure 8: Host PRIVILEGE Delegation Setting Page Creating Named Credentials in Enterprise Manager Provisioning and Patching require Named Credentials for executing various jobs on the host in order to run root scripts needed for Oracle products. To do so, go to Setup -> Security -> Named Credentials and create at least two set of named credentials, one for running jobs with host user credential and other for running jobs with root user. Follow these steps: 1. Go to: Setup->Security->Named Credentials. 8
10 Figure 9: Navigation Details for Named Credentials 2. Click Create as shown in the figure below: Figure 10 : Security Page 3. Provide all details and click Test and Save. 9
11 Figure 11: Create Credential Page Similarly create Privileged Credentials by following the similar wizard by going to Setup- >Security->Privileged Credentials. Setting up Software Library System Administrators are responsible for configuring an upload storage location. Only after the storage location is configured, you can start uploading the entity files. To configure an OMS Shared File System storage location that can be used for uploading Software Library entity files, perform the following steps: 1. In Cloud Control, from the Setup menu, select Provisioning and Patching and then, click Software Library. Alternately, from Grid menu, select Provisioning and Patching and then, click Software Library. On the Software Library Console page, from Actions menu, select Administration. 2. On Software Library: Administration page, select OMS Shared File System. Note: Ensure that the configured storage location is a shared location that is accessible by all the OMS instances. 3. To add a new OMS Shared File System, click +Add. 4. In the Add OMS Shared File System location dialog box, provide a unique name and location on the OMS host, where you want to set up the upload location. 10
12 Ensure that the storage location that you configure is a shared file system location accessible to all the OMS hosts. For a multi OMS setup, you must set the Normal Preferred Credentials for all the OMS(s). Note: When you are configuring an upload location for the first time, a progress dialog appears as the metadata files are imported from the Enterprise Manager Oracle home. This operation may take some time for the first location being configured and cannot be cancelled. However, this delay will not be there while configuring new storage locations henceforth. Provisioning Grid Infrastructure and Oracle RAC Database: Note: For more details, viewlets, and screenwatches on Provisioning, visit OTN. There are various options using which one can provision grid infrastructure as well as database: 1. Using Provisioning Profiles: A Provisioning Profile is an entity which contains both the software bits and configuration. When a provisioning profile is created from an existing installation, it provides the flexibility to clone either Grid Infrastructure (with software or configuration) or Oracle Database (with software or configuration). Once a provisioning profile is created, it can be used for ongoing Provisioning activities. Figure 12: Provisioning Profile 2. Using Installation Media: Provisioning can also be done by using installation media, which can be pre-staged into the software library. The following section explains the procedure to do the same. Creating Installation Media Components 1. Create a temporary location mkdir /tmp/installmedia 11
13 2. Open a Browser and go to Downloads->Database 11g or Depending on the OS that is going to be used click on the corresponding See All link. For example Linux x Accept the License Agreement. Figure Download Files 1 and 2 for the database and the grid infrastructure to the temporary file that was previously created. Figure14 5. Navigate to the temporary folder that was created. 6. Unzip database files. Unzip linux_11gr2_database_1of2.zip Unzip linux_11gr2_database_2of2.zip 7. Create a zip file with the complete unzipped database. Zip linux_11gr2_database.zip database/ -r 8. Open Browser; go to Enterprise Manager and Login. 9. Navigate to the Software Library page through Grid -> Provisioning and Patching -> Software Library. 12
14 Figure 15 : Navigate to Software Library 10. Select the folder where the Installation Media component will be created. Figure 16: Software Library Page. 13
15 11. Select to create a component by clicking. Actions-> Create Entity -> Component. Figure 17 : Create Component 12. Select Installation Media Component. Click Continue. Figure 18 : Select Component Type 13. Enter Name and Description for the component that is being created and click Next. 14
16 Figure19 : Create Installation Media Wizard 14. Select Product Version, Platform, and Product from the list. Figure 20 : Create Installation Media : Configure Page. In Product, Select Oracle Database for Database, Oracle Client for Oracle Database Replay Client and Oracle Grid Infrastructure for Grid Infrastructure Files. 15. Click Next. 16. Select Upload Files Option & In Specify Destination -> Select a configured Software Library. 15
18 18. Select Host from where the files are being uploaded. Click Select. Figure 24 Select Host 19. Click Add. Figure 25 Specify Source Page 20. Click Login As 21. Enter Login Credentials and click OK. 17
19 Figure26: Host Credentials 22. Go to temporary file directory and select the database zip file that was created. Figure27 Select Database Zip File 23. Click Add and then click OK. 24. Click Next. 25. Click Finish. Patching Grid Infrastructure and Oracle RAC Database: Note: For more details, viewlets, and screnwatches on Patching, visit OTN 18
20 Enterprise Manager provides two modes of connections to My Oracle Support for patching Oracle software: 1. Online - If you select this, it means that you have an Internet connection and can access My Oracle Support. Now, run the RefreshFromMetalink job. This job will download all metadata from My Oracle Support, analyze the data, update tables in the repositories, and calculate policy violations if any. 2. Offline - If there is no Internet connection to My Oracle Support, select this option. This means that you will have to get the metadata required for patching and then apply the patches. To setup the patching mode, go to Setup->Provisioning & Patching ->Offline Patching. Figure28: Offline Patching: Setup -> Provisioning & Patching ->Offline Patching On the Patching Setup page, change the connection to offline and upload all xmls. Once all xmls are uploaded, run the RefreshFromMetalink job. Figure 29: Change connection to offline 19
21 Figure 30: Upload xml files for offline patching As now there is no connection to MOS, one needs to upload all the patches manually. Navigate to Enterprise ->Provisioning & Patching ->Saved Patches and upload patches. Figure 31: Saved patches Click on upload as shown below: 20
22 Figure 32: Upload patch On the Patch Upload page, browse to patch and its metadata to upload them. Figure 33: Upload Patch & Metadata Other Resources Note Id: Metalink Note Id: (Diagnostics and Troubleshooting for Provisioning and Patch Automation through Enterprise Manager 12c) For more details on Provisioning and Patching visit OTN.. 21
23 Provisioning & Patching Oracle Database using Enterprise Manager 12c June, 2012 Author: Pankaj Chandiramani Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores, CA U.S.A. Worldwide Inquiries: Phone: Fax: Copyright 2011, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. UNIX is a registered trademark licensed through X/Open Company, Ltd oracle.com
An Oracle White Paper July 2013 Introducing the Oracle Home User Introduction Starting with Oracle Database 12c Release 1 (12.1), Oracle Database on Microsoft Windows supports the use of an Oracle Home
An Oracle White Paper November 2010 Oracle Business Intelligence Standard Edition One 11g Introduction Oracle Business Intelligence Standard Edition One is a complete, integrated BI system designed for
An Oracle White Paper February 2014 Oracle Data Integrator 12c Introduction Oracle Data Integrator (ODI) 12c is built on several components all working together around a centralized metadata repository.
An Oracle White Paper October 2011 BI Publisher 11g Scheduling & Apache ActiveMQ as JMS Provider Disclaimer The following is intended to outline our general product direction. It is intended for information
An Oracle White Paper June 2013 Oracle Linux Management with Oracle Enterprise Manager 12c Introduction... 1 Oracle Enterprise Manager 12c Overview... 3 Managing Oracle Linux with Oracle Enterprise Manager
An Oracle White Paper September 2013 Oracle WebLogic Server 12c on Microsoft Windows Azure Table of Contents Introduction... 1 Getting Started: Creating a Single Virtual Machine... 2 Before You Begin...
An Oracle Communications White Paper December 2014 Serialized Asset Lifecycle Management and Property Accountability Disclaimer The following is intended to outline our general product direction. It is
An Oracle Technical White Paper March 2014 Using Symantec NetBackup with VSS Snapshot to Perform a Backup of SAN LUNs in the Oracle ZFS Storage Appliance Introduction... 2 Overview... 3 Oracle ZFS Storage
Oracle Fusion Middleware Getting Started with Oracle Data Integrator 12c Virtual Machine Installation Guide December 2014 Oracle Fusion Middleware Getting Started with Oracle Data Integrator, 12c Copyright
An Oracle White Paper June 2014 Data Movement and the Oracle Database Cloud Service Multitenant Edition 1 Table of Contents Introduction to data loading... 3 Data loading options... 4 Application Express...
An Oracle White Paper May 2011 Distributed Development Using Oracle Secure Global Desktop Introduction One of the biggest challenges software development organizations face today is how to provide software
ORACLE VM MANAGEMENT PACK Effective use of virtualization promises to deliver significant cost savings and operational efficiencies. However, it does pose some management challenges that need to be addressed
Oracle White Paper Load Testing Hyperion System 9 HFM An Oracle White Paper May 2010 Load Testing Hyperion Applications Using Oracle Load Testing 9.1 Oracle White Paper Load Testing Hyperion System 9 HFM
An Oracle White Paper June, 2013 Enterprise Manager 12c Cloud Control Executive Overview... 2 Introduction... 2 Business Application Performance Monitoring... 3 Business Application... 4 User Experience
An Oracle White Paper February 2013 Integration with Oracle Fusion Financials Cloud Service Executive Overview Cloud computing is a vision that is increasingly turning to reality for many companies. Enterprises,
An Oracle White Paper January, 2015 Enterprise Manager Cloud Control 12c: Configuring External User Authentication Using Microsoft Active Directory Table of Contents Executive Overview... 3 Introduction...
An Oracle White Paper June 2010 How to Install and Configure a Two-Node Cluster Table of Contents Introduction... 3 Two-Node Cluster: Overview... 4 Prerequisites, Assumptions, and Defaults... 4 Configuration
APPLICATION MANAGEMENT SUITE FOR ORACLE E-BUSINESS SUITE APPLICATIONS Oracle Application Management Suite for Oracle E-Business Suite delivers capabilities that helps to achieve high levels of application
March 2014 Oracle Business Intelligence Discoverer Statement of Direction Oracle Statement of Direction Oracle Business Intelligence Discoverer Disclaimer This document in any form, software or printed
An Oracle White Paper March 2013 Oracle s Single Server Solution for VDI Introduction The concept of running corporate desktops in virtual machines hosted on servers is a compelling proposition. In contrast
An Oracle White Paper September 2012 Oracle Database and the Oracle Database Cloud 1 Table of Contents Overview... 3 Cloud taxonomy... 4 The Cloud stack... 4 Differences between Cloud computing categories...
An Oracle White Paper May 2013 Creating Custom PDF Reports with Oracle Application Express and the APEX Listener Disclaimer The following is intended to outline our general product direction. It is intended
An Oracle White Paper July 2014 Oracle Linux and Oracle VM Remote Lab User Guide Contents Introduction... 1 Infrastructure Requirements on the Client Side... 2 Overview of the Lab Hardware... 3 Logging
An Oracle White Paper July 2011 Oracle Desktop Virtualization Simplified Client Access for Oracle Applications Overview Oracle has the world s most comprehensive portfolio of industry-specific applications
An Oracle White Paper March 2012 Managing Metadata with Oracle Data Integrator Introduction Metadata information that describes data is the foundation of all information management initiatives aimed at
An Oracle White Paper March, 2012 Enterprise Manager 12c Cloud Control: Configuring OMS High Availability with F5 BIG- IP Local Traffic Manager Executive Overview... 2 About F5 BIG-IP and Oracle Enterprise
An Oracle White Paper January 2011 Using Oracle's StorageTek Search Accelerator Executive Summary...2 Introduction...2 The Problem with Searching Large Data Sets...3 The StorageTek Search Accelerator Solution...3
ORACLE CLOUD MANAGEMENT PACK FOR ORACLE DATABASE THE INDUSTRY S ONLY COMPLETE SOLUTION FOR DATABASE CLOUD MANAGEMENT. KEY FEATURES Consolidation Planning Out-of-the-box Self Service Portal Enterprise Service
An Oracle White Paper September 2012 Performance with the Oracle Database Cloud Multi-tenant architectures and resource sharing 1 Table of Contents Overview... 3 Performance and the Cloud... 4 Performance
An Oracle White Paper April 2010 How to Install the Oracle Solaris 10 Operating System on x86 Systems Introduction... 1 Installation Assumptions... 2 Check the Hardware Compatibility List... 2 Basic System
An Oracle White Paper June 2011 WebSphere MQ Oracle Enterprise Gateway Integration Guide 1 / 30 Disclaimer The following is intended to outline our general product direction. It is intended for information
APPLICATION MANAGEMENT SUITE FOR SIEBEL APPLICATIONS USER EXPERIENCE MANAGEMENT SERVICE LEVEL OBJECTIVE REAL USER MONITORING SYNTHETIC USER MONITORING SERVICE TEST KEY PERFORMANCE INDICATOR PERFORMANCE
Oracle Enterprise Manager System Monitoring Plug-in Installation Guide for Microsoft Active Directory Release 126.96.36.199.0 E28548-04 February 2014 Microsoft Active Directory, which is included with Microsoft
Deliver Oracle BI Publisher documents to Microsoft Office SharePoint Server 2007 An Oracle White Paper July 2008 Deliver Oracle BI Publisher documents to Microsoft Office SharePoint Server 2007 To create
An Oracle White Paper September 2013 Advanced Java Diagnostics and Monitoring Without Performance Overhead Introduction... 1 Non-Intrusive Profiling and Diagnostics... 2 JMX Console... 2 Java Flight Recorder...
An Oracle Technical White Paper May 2015 How to Configure Kaspersky Anti-Virus Software for the Oracle ZFS Storage Appliance Table of Contents Introduction... 2 How VSCAN Works... 3 Installing Kaspersky
ORACLE OPS CENTER: VIRTUALIZATION MANAGEMENT PACK KEY FEATURES LIFECYCLE MANAGEMENT OF VIRTUALIZATION TECHNOLOGIES MADE SIMPLE Automation of lifecycle management reduces costs and errors while improving
An Oracle White Paper June 2011 OpenLDAP Oracle Enterprise Gateway Integration Guide 1 / 29 Disclaimer The following is intended to outline our general product direction. It is intended for information
General Overview What is Oracle s Virtual Compute Appliance? Oracle s Virtual Compute Appliance is an integrated, wire once, software-defined infrastructure system designed for rapid deployment of both
Deploying Oracle Database 12c with the Oracle ZFS Storage Appliance Paul Johnson Principal Software Engineer Bryce Cracco Senior Product Manager Nagendran J Principal Software Engineer Wendy Chen Principal
An Oracle White Paper September 2011 Unbreakable Linux Network An Overview Introduction... 1 The Update Agent (yum)... 2 Channels Descriptions and Usage... 2 Switching from Red Hat Network (RHN) to ULN...
An Oracle White Paper April, 2010 Effective Account Origination with Siebel Financial Services Customer Order Management for Banking Executive Overview In the absence of an enterprise account origination
ORACLE CLOUD MANAGEMENT PACK FOR ORACLE DATABASE Oracle Enterprise Manager is Oracle s integrated enterprise IT management product line, and provides the industry s first complete cloud lifecycle management
June, 2015 Oracle s Siebel CRM Statement of Direction Client Platform Support Oracle s Siebel CRM Statement of Direction IP2016 Client Platform Support Disclaimer This document in any form, software or
An Oracle White Paper September 2011 Upgrade Methods for Upgrading to Oracle Database 11g Release 2 Introduction... 1 Database Upgrade Methods... 3 Database Upgrade Assistant (DBUA)... 3 Manual Upgrade...
An Oracle White Paper January 2014 Managed Storage Services Designed to Meet Your Custom Needs for Availability, Reliability and Security A complete Storage Solution Oracle Managed Cloud Services (OMCS)
An Oracle Technical Article March 2015 Certification with Oracle Linux 7 Oracle Technical Article Certification with Oracle Linux 7 Introduction...1 Comparing Oracle Linux 7 and Red Hat Enterprise Linux
Oracle s BigMachines Solutions Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies Oracle s BigMachines cloud-based solutions enable both enterprise
An Oracle Best Practice Guide April 2012 Best Practices for Knowledgebase and Search Effectiveness Introduction Ensuring that your knowledgebase is properly optimized to help customers find what they need
Oracle Mobile Security What s New in OMSS 11gR2 Patch Set 3 ORACLE WHITE PAPER MAY 2015 Disclaimer The following is intended to outline our general product direction. It is intended for information purposes
An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS 1 Introduction Business Intelligence systems have been helping organizations improve performance by
An Oracle White Paper June 2011 Tackling Fraud and Error 1 Executive Overview Fraud and error has been estimated to cost the public finances approximately 17.6bn in 2010 alone 1. Getting to the root cause
THE NEW BUSINESS OF BUSINESS LEADERS Hiring and Onboarding 2 INTRODUCTION Unlocking the potential of your talent is key to the success of your organization. Leading businesses actively dedicate resources
October 2015 Oracle Application Express Statement of Direction Disclaimer This document in any form, software or printed matter, contains proprietary information that is the exclusive property of Oracle.
Customizing Oracle Business Intelligence Enterprise Edition 11g An Oracle White Paper August, 2010 Customizing Oracle Business Intelligence Enterprise Edition 11g OVERVIEW In order to best deliver an intuitive
An Oracle White Paper January, 2013 Middleware as a Service using Oracle Enterprise Manager 12c Cookbook Introduction... 2 Pre-requisites... 2 Oracle Enterprise Manager... 3 Middleware as a Service (MWaaS)...
PRODUCT HUB Centralize product data across heterogeneous systems to create a blended product master record that is clean, standardized, accurate, and current. Harmonize it across business processes and
An Oracle White Paper January 2013 Integrating Oracle Application Express with Oracle Access Manager Revision 1 Disclaimer The following is intended to outline our general product direction. It is intended
Migration Best Practices for OpenSSO 8 and SAM 7.1 deployments O R A C L E W H I T E P A P E R M A R C H 2015 Disclaimer The following is intended to outline our general product direction. It is intended
Transfer Budgets from Oracle Planning and Budgeting Cloud to Oracle ERP Cloud for Budgetary Control Oracle Planning and Budgeting Cloud Release 188.8.131.52 Oracle ERP Cloud Release 9 ORACLE WHITE PAPER JUNE
Oracle Enterprise Manager Ops Center Deploying Software Libraries on the Enterprise Controller 12c Release 1 (184.108.40.206.0) E37120-01 November 2012 This guide provides an end-to-end example for how to use
An Oracle White Paper June 2014 RESTful Web Services for the Oracle Database Cloud - Multitenant Edition 1 Table of Contents Introduction to RESTful Web Services... 3 Architecture of Oracle Database Cloud
A Framework for Implementing World-Class Talent Management The highest performing businesses are re-focusing on talent management The highest performing businesses are re-focusing on talent management.
An Oracle White Paper August 2010 Oracle Database Auditing: Performance Guidelines Introduction Database auditing has become increasingly important as threats to applications become more sophisticated.
An Oracle White Paper September 2014 Adapting to PeopleSoft Continuous Delivery Oracle White Paper PeopleSoft Enterprise and Fusion Middleware Disclaimer The following is intended to outline our general
Oracle Business Intelligence ADF Custom Visualizations and Integration An Oracle White Paper November 2012 Oracle Business Intelligence ADF Custom Visualizations and Integration OVERVIEW Business users
Next Generation Siebel Monitoring: A Real World Customer Experience An Oracle White Paper June 2010 Next Generation Siebel Monitoring: A Real World Customer Experience Table of Contents Introduction...
PeopleSoft Forms & Approval Builder Forms and Approval Builder enables organizations to replace paper forms and emails with electronic forms that are configurable by business analysts, enabled with approval
An Oracle Best Practice Guide April 2012 Best Practices for Designing Contact Center Experiences with Oracle RightNow CX Cloud Service Introduction... 1 Understanding the Problem... 2 Addressing the Problem
An Oracle White Paper February 2010 Rapid Bottleneck Identification - A Better Way to do Load Testing Introduction You re ready to launch a critical Web application. Ensuring good application performance
User Experience Direct (UX Direct) FAQ: How to create Effective Messages Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and
O RACLE DATA SHEET - WINTER 15 Oracle Sales Cloud on Smartphones and Tablets Oracle Sales Cloud provides easy-to-use Smartphone apps for Field Sales Reps so they can quickly execute transactions that take
Oracle Application Management Suite for Oracle E-Business Suite Oracle Application Management Suite for Oracle E-Business Suite leverages Oracle Enterprise Manager as Oracle s on-premises management platform,
An Oracle White Paper June 2012 High Performance Connectors for Load and Access of Data from Hadoop to Oracle Database Executive Overview... 1 Introduction... 1 Oracle Loader for Hadoop... 2 Oracle Direct
Oracle Whitepaper April 2015 Security and the Oracle Database Cloud Service Table of Contents Overview... 3 Security architecture... 4 User areas... 4 Accounts... 4 Identity Domains... 4 Database Cloud
Oracle Primavera Gateway Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is
Oracle Identity Management Concepts and Architecture An Oracle White Paper December 2003 Oracle Identity Management Concepts and Architecture Introduction... 3 Identity management... 3 What is Identity