Public records. Division: Employment & Social Services. Introduction
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1 Introduction Records held by municipal governments are regulated by the provincial Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and the City of Toronto Act. MFIPPA states that, in general, the public has a right to see most of these records, and to get copies of them (fees for photocopying may apply). There are specific exemptions to general access to records, especially regarding personal information. Records are made available in numerous ways: A record is information recorded or stored in any manner, including print, film, digital or otherwise. The content may include reports, forms, financial statements, minutes, correspondence, , maps, photographs and more. Routine disclosure: Divisions and program areas automatically make information available to the public when it is requested, and by publishing it online or in a printed form such as brochures and reports. Formal request: When a division or program area denies a request for information, a formal freedom of information request can be made through the City Clerk s Office, Corporate Access and Privacy. By appeal: If a freedom of information request is denied by the City, the decision can be appealed to the Information and Privacy Commissioner of Ontario.
2 Further information The online directory of records outlines types of records and which division holds them: The Corporate Access and Privacy Unit website has more information about access to records: & Social Services The & Social Services division provides a wide range of information through its service areas reflecting its role to provide career planning, skills training, education/upgrading, assessment of international credentials, work experience, job search, and financial assistance. Information is available regarding the provision of benefits for housing costs, health, food, child care, and other employment related costs. These are the main types of records routinely available from the & Social Services: Program/Services Information Financial/Administrative Program Effectiveness (Delivery measurement) Policies Client/Case Information
3 Programs and Services & Social Services information about the mission, vision, values, services offered, program, legislation, regulations and guidelines of OW & ODSP. Includes (OW) Act & Regulations, Ontario Disability Support Program (ODSP) Act see the Ministry website for more information on ODSP: C3100 Social Assistance and Support Programs C3140 Ontario Works C3142 Financial Support C3143 Special Benefits and Allowances C3420 Services
4 C3431 Support Programs C3432 Placements Ontario Works & Social Services Program information relating to the administrative functions of the programs provided such as subject specific research, evaluation, and program audit reports. For information on research and evaluation contact For program audits contact Deleted: Deleted: & Social Services Budget/Financial Information Budget and financial information related to annual budget, program expenditures and capital budget. Budget submissions are proactive Other information, depending on what is being requested may
5 not be requests will need to be reviewed by each case. Program Delivery Information identifying program activity such as the monthly or annual program activity report, who provides contracted services, how the programs are promoted by way of brochures and the measurement of activity by caseload demographics. Policy and Benefits Information Policy and benefit information regarding appeals, internal review process, applications for assistance eligibility, gifts, loans, donations and other related policies. For appeals and internal reviews For policy information and C3143 Special Benefits and Allowances -
6 Record Type Case File Records Description Client case file containing application for assistance, appointment forms, consents to disclose/verify, direct deposit authorizations, rights/responsibilities, resumes and covering letters. Comments How To Get Information Routinely disclosed to client or legal representative. Scarborough West: / Scarborough North: / RCS Code in C3280 Ontario Works Clients Case Files Consillium Place: / North York East: / Lawrence Square: / North York Central: / Golden Mile: / Deleted:
7 East Toronto: / Central Toronto: / Downtown Toronto: / High Park/Parkdale: / Metro Hall: / Atwell: / York Humber: / Etobicoke South: /
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