MUSEUM WITH NO FRONTIERS: THE LARGEST ONLINE MUSEUM. Eva Schubert. Museum with No Frontiers (MWNF)
|
|
- Charla Ward
- 7 years ago
- Views:
Transcription
1 MUSEUM WITH NO FRONTIERS: THE LARGEST ONLINE MUSEUM Eva Schubert Museum with No Frontiers (MWNF) What is a Virtual Museum? When we hear speaking about a virtual museum or an online museum we imagine a webbased resource that has to do with museums, but what exactly is meant by that term remains very vague in our mind. Initially, the term virtual museum was often used by museums to indicate a section of their website where users could find images of artefacts on display at the museum. Or, in the early years of the web, the term was used also to refer to the website of a museum. In the meantime the web presence of museums has evolved tremendously, many museums made large parts of their collection available online, and the term virtual museum became even a bit old-fashion. Today people in the museum world prefer online museum or sometimes digital museum, when they refer to what we are trying to define. Also Wikipedia provides a definition for Virtual Museum ( as a digital entity that draws on the characteristics of a museum, in order to complement, enhance, or augment the museum experience through personalization, interactivity and richness of content. Virtual museums can perform as the digital footprint of a physical museum, or can act independently, while maintaining the authoritative status as bestowed by the International Council of Museums (ICOM) in its definition of a museum. But if we look at the examples that are provided in the Wikipedia record, we will realise that it is almost impossible to find something in common between the referenced resources and most don t evoke anything that corresponds to our imagination of a museum. Let s have a quick look at the provided examples: Pioneers (online before 2000) Many of the listed projects do not exist anymore or take us to outdated websites. Some others correspond to the official website of the mentioned institution; in these cases the inclusion as a reference for virtual museum, most probably, is intended as the fact that those institutions were among the first having their own website. Other online museums Under this category we find titles that link to institutional museum websites as well; a link to the Google Art project, which is a huge museum database but not a museum in itself; UK s culture 24 an online guide to public museums and other cultural institutions in the UK; 1
2 or the Virtual Museum of Canada, which is a portal that brings together all museums of Canada regardless of their size. But none of these examples corresponds to what our imagination identifies with a museum. If we compare a physical book with a digital or ebook or a physical shop with an online shop we immediately recognise in both formats the specific characteristics that determine our understanding of a book or of a shop. But as we have seen, this the same cannot be said for museums. Whilst a physical museum is a clearly defined entity, the virtual or online museum, in most of the cases, is a vague entity directly or indirectly related to museums. However, under the category Other online museums, Wikipedia lists also Museum With No Frontiers. In the description of the virtual museum set up by MWNF it says that so far three thematic museums have been completed. If we open the first domain we immediately realise that we have reached something that looks different from all we have seen so far and our visual attention is captured by the virtual museum s corporate image that conveys the museum s curatorial idea, which is what is supposed to distinguish a museum. The preparation for our first virtual museum started in 2001 and it went live in 2005 (Permanent Collection). A cycle of 18 Virtual Exhibitions was then launched in Since the beginning, Discover Islamic Art was conceived as a real museum combining the offer of a physical museum with the potential of a virtual environment that builds on interactivity, ignores geographical limitations and allows putting on display material that no physical museum would be able to show such as monuments or objects that are too fragile to be exhibited. However, the idea was not just to gather material from different countries and different institutions on one website but to elaborate, in cooperation with the participating institutions, a curatorial concept that would allow creating a new transnational entity, taking into consideration the perspectives of all concerned. For this purpose a specific working method had been developed by MWNF to facilitate the task of the partner institutions. 2
3 When I was asked to propose a title for my paper I was hesitating because the definition as the largest online museum could be misunderstood and seen as an unfounded self-praise. But the MWNF Virtual Museum is in fact the largest online museum and, I would even add, till today the only real online museum if we intend the virtual museum as an independent entity that stands for itself. For the benefit of the public, also virtual museums or online museums, as it happens with ebooks and online shops, should present the basic characteristics of their physical counterpart. In the physical museum and in physical exhibitions we experience the original works on display and this provides a feeling that no virtual museum will be able to replace. On the other hand, the digital reproduction of an artefact allows unveiling details that in a physical museum would remain hidden. And a virtual exhibition makes it possible to display items such as monuments or fragile material that would remain excluded from a physical exhibition. In line with the before said there are many possibilities to define a virtual museum. However, according to the MWNF experience, the following characteristics are crucial to distinguish a virtual museum and take full advantage of combining our imagination of a physical museum with the potential of a digital entity. The virtual museum creates an exhibition space: That can be shared by different partners from the same or different countries; That gives voice to different perspectives; That is built around a clearly defined curatorial idea and concept; That creates an offer that the public recognises as the offer of a museum (a Collection, Exhibitions and related activities in the fields of education, publications, community and visitor s involvement). Let s imagine two scenarios other than Museum With No Frontiers that would be in line with this definition: the Museum of Turkish and Islamic Arts Istanbul sets up a virtual museum on Ismik tiles, inviting museums from all over the world to contribute material. In this case, each museum will request that its original object description is displayed (which means that the virtual museum would be international and give voice to different interpretations). Or a Turkish school launches a project where students present artworks based on the discovery of their town (painting, drawings, any kind of patchwork, etc.); at a certain point the school decides to share the outputs with other Turkish schools by creating a virtual exhibition of the works realised by the students. Other schools follow and the project further develops into a huge database of artworks produced by students that offers multiple possibilities of use. Finally two other examples based on a different interpretation but clearly inspired by the concept of a museum and a curatorial idea: Virtual Museum of Iraq: this example, set up by an Italian team, proposes a nice visual idea; it s totally static as it was conceived as a tool to raise awareness for the reconstruction o the Archaeological Museum in Baghdad after the war: 3
4 Migration Museum project (London): in this case the website replaces the museum that doesn t exist yet as a physical museum and hosts the ongoing activities. However, also in this case the exhibitions are conceived as galleries only and not as real curatorial activities: Background of the MWNF Virtual Museum The idea for the MWNF Virtual Museum was inspired by MWNF s purpose to create new exhibition formats that renounce on moving the works of art whilst making use of two major advantages of an exhibition: the possibility to develop a curatorial concept through research and documentation and raise awareness for the organiser of the exhibition. The first MWNF exhibition format was the Exhibition Trail based on the principle of encouraging the visitor to discover the selected exhibits within their natural environment and context. The methodology was developed and tested within a pilot project that was set up in the Austrian region of Tyrol. The project attracted the attention of different countries of North Africa and the Middle East as a suitable way to promote cultural heritage as a key factor for local development. When the European Union launched its EuroMed Heritage programme in 1998, MWNF was awarded the contract for the first Euro-Mediterranean cultural tourism project: the results are 11 Islamic Art in the Mediterranean Exhibition Trails, organised in 95 one- or two-day itineraries and including 1,024 museums, monuments and sites in 327 locations in 11 countries: Algeria, Egypt, Italy, Jordan, Morocco, Palestine, Portugal, Spain, Syria, Tunisia and Turkey. The related guides have been compiled by local experts with local understanding of history and cultural heritage; they are available in different languages and can be ordered as paperback or ebooks. People who are not in the position to travel will enjoy reading and following an imaginary trip. 4
5 The MWNF Virtual Museum The purpose was to overcome any kind of conventional border and to create an exhibition space where well-known and unknown, small and large, secure and insecure, rich and poor could not only coexist but would complement each other, generating mutual benefit for all concerned. Based on the network and infrastructure set up within the Islamic Art in the Mediterranean Exhibition Trail project, the Discover Islamic Art Virtual Museum was conceived as a shared exhibition space that should allow putting together virtually ensembles that had been separated by history, e.g. a mosque lamp on display at the British Museum and the mosque in Cairo where the lamp had originally been used; the façade of Mushatta at the Pergamon Museum in Berlin and the Palace in the Jordanian desert or the Blue Coran of Raqqada, Tunisia, whose pages are disseminated all over the world. Museums and Cultural Heritage institutions from 14 countries joint the project enthusiastically and thanks to further European Union funding under Euromed Heritage III, it was possible to create the Discover Islamic Art Virtual Museum as a real museum enabling visitors to explore a Permanent Collection of 850 artefacts and 385 monuments, to discover in 18 Exhibitions the history and artistic legacy of the Mediterranean under the rule of the great Islamic dynasties or to browse the Virtual Museum s Database, with all texts available in Arabic, English, French, Spanish and additional local languages. Exhibition texts are available also in German, Italian, Portuguese, Swedish and Turkish. 5
6 6
7 In connection with Discover Islamic Art a Learn with MWNF tool was set up to promote the use of the Virtual Museum as an educational tool in schools. A manual for teachers in Arab countries explaining the possibilities of using the Virtual Museum as a resource in schools was compiled by six Arab experts within a cooperation between MWNF and the League of Arab States. The manual is available as a paper back through most online bookshops. Discover Islamic Art was given great visibility in the media of all participating countries and already before its completion the preparation for a second thematic museum, Discover Baroque Art, started this time with all expenses covered by the participating institutions. Discover Baroque Art went live in The third thematic museum, Sharing History, set up in cooperation with partners from 22 countries, was inaugurated in April Its Collection and Database include 2,636 objects and monuments from 22 countries. A cycle of 10 Virtual Exhibitions focuses on the main 7
8 challenges of Arab-Ottoman-European relations between 1815 and 1918, which for the first time are presented taking into consideration the perspectives of all concerned. 8
9 Also in this case, we are preparing reference material for teachers to facilitate the use of Sharing History as an educational resource to allow students getting familiar with the challenges of multilateral interpretation of history. Currently we are preparing also a new Virtual Museum dedicated to the art of Carpets, Discover Carpet Art. Here it should be mentioned that new partners continue joining also the existing thematic museums: since 2010, 12 new partners have added 575 new artefacts to Discover Islamic Art; Discover Baroque Art will be expanded with new partners from Central-Eastern Europe and recently also institutions from Brazil have expressed their interest to join. The MWNF Virtual Museum s Partner institutions The MWNF Virtual Museum counts among its 266 Partners in 30 countries many of the world s leading museums. The network comprises, apart from museums of any size and kind, libraries, archives and entities in charge of the preservation of cultural heritage. Turkey has participated in two Virtual Museum projects, where it is represented by The Ministry of Culture and Tourism and by a network of public and private museums: Discover Islamic Art: Sharing History: Turkey s contribution to our Baroque programme is an Exhibition focusing on Western Influences in Ottoman Lands, which can be accessed from both, Discover Islamic Art and Discover Baroque Art. 9
10 Mission and targets The MWNF Virtual Museum aims to promote the knowledge and understand of history, art and culture as key factors for tolerance and peaceful coexistence. In line with this mission, our main target audience are people who look at artefacts in museums, monuments and archaeological sites as ambassadors of the civilisations, countries and people they represent. Specific components of the MWNF Virtual Museum focus on schools and others on potential travellers. Interaction with physical museums Several Partner Museums use the MWNF Virtual Museum to complement the collection on display. Access points to Discover Islamic Art have been installed in many museums. 10
11 My Collection and My Exhibition enable registered users to create personalised collections and personalised exhibitions. Very soon our partners will be in the position to use the MWNF Database and platform to set up virtual exhibitions as a complement of their physical exhibitions and to present those exhibitions off-line in their galleries. Challenges and future developments The main challenge with regard to the future is the financing of the maintenance of our infrastructure and the development of new projects. We are aware that we share these challenges with all cultural institutions around the world. However, as a truly independent organisation that doesn t refer to any specific country as its home and that always represents history, art and culture from the local perspective of the country concerned, these challenges can turn into real obstacles. In particular today as we return a bit everywhere to focus again on local values rather than trying to contribute our different cultural experiences to something new that we are called to build together. Museum With No Frontiers and, in particular our Virtual Museum, is committed to continue contributing its part and, happily, we can count on a wonderful team and on a fantastically supportive network of partner institutions. For further information eva.schubert@museumwnf.net 11
Heritage Sites. Heritage Sites. Definition. Categories. Learning opportunities
Definition The term heritage sites is a broad one including museums, libraries, archives, science and exploratory centres, monuments, religious or public buildings, gardens or parks, archaeological sites
More informationHistory. Programme of study for key stage 3 and attainment target (This is an extract from The National Curriculum 2007)
History Programme of study for key stage 3 and attainment target (This is an extract from The National Curriculum 2007) Crown copyright 2007 Qualifications and Curriculum Authority 2007 Curriculum aims
More informationTHE EUROPEAN ROUTE OF JEWISH HERITAGE JOINING THE JOURNEY A GUIDE
THE EUROPEAN ROUTE OF JEWISH HERITAGE JOINING THE JOURNEY A GUIDE Introduction Jewish heritage is an integral part of European history and culture. Much of it is rooted in Europe, with a story of migrations,
More informationCreative Schools London
SIX STORIES OF CREATIVITY AND PARTNERSHIP Gallions Islington Arts and Media School Lauriston Stormont House School Thomas Tallis School Sarah B Davies is a large urban school in the London Borough of Tower
More informationOn local cultural policies the Agenda 21 for culture. Eduard Miralles
On local cultural policies the Agenda 21 for culture Eduard Miralles 1. Concepts culture sustainable development social in clusion economy environment culture economy governance social inclusion environment
More information27 TH SEPTEMBER 2016 THE CONRAD HOTEL DUBAI, UAE
27th September 2016 The Conrad Hotel, Dubai, UAE 27 TH SEPTEMBER 2016 THE CONRAD HOTEL DUBAI, UAE TELECOMS WORLD AWARDS 2016 CATEGORIES BEST OPERATOR BEST BRAND BEST CUSTOMER EXPERIENCE BEST ENTERPRISE
More information1st Comenius Meeting 24 th - 29 th October 2010 I Liceum Ogólnokształcące im. Marcina Kromera in Gorlice, Poland
Multilateral Comenius Partnership 3Rs Heritage:Rights, Respect and Responsibilities 2010-2012 I Liceum Ogólnokształcące im. M. Kromera in Gorlice, Poland, http://kromer-gorlice.pl/comenius/ 1st Comenius
More informationFrom International Relations to Internationalisation. Universitat Politècnica de Catalunya Vicepresidency for International Policy Octubre 2008
From International Relations to Internationalisation INTERNATIONAL POLICY PLAN 2008-2015 Universitat Politècnica de Catalunya Vicepresidency for International Policy Octubre 2008 1 Introduction As is true
More informationUsing remote access technologies
Using remote access technologies Lessons learnt from the Remote Access to World Heritage Sites St Kilda to Uluru Conference September 2012 Policy Brief 4 POLICY BRIEF / UK NATIONAL COMMISSION FOR UNESCO
More informationTourism trends in Europe and in Mediterranean Partner Countries, 2000-2006
Industry, trade and services Author: Ulrich SPÖREL, Volker TÄUBE Statistics in focus 95/28 Tourism trends in Europe and in Mediterranean Partner Countries, 2-26 Tourism is a growth industry in Europe and
More informationHigh-Level Technical Meeting on the Safeguarding of the Syrian Cultural Heritage
High-Level Technical Meeting on the Safeguarding of the Syrian Cultural Heritage UNESCO Headquarters Paris, 29 August 2013 UNESCO ACTION PLAN Preliminary Framework prepared by the UNESCO Secretariat BACKGROUND
More informationMIME Migrating Memories. - A Case Study from Malmö Museums, Sweden
MIME Migrating Memories. - A Case Study from Malmö Museums, Sweden By Lena Millinger project co-ordinator of MIME Malmö Museums, Malmö, Sweden lena.millinger@malmo.se http://www.migratingmemories.net/
More informationAgeing OECD Societies
ISBN 978-92-64-04661-0 Trends Shaping Education OECD 2008 Chapter 1 Ageing OECD Societies FEWER CHILDREN LIVING LONGER CHANGING AGE STRUCTURES The notion of ageing societies covers a major set of trends
More informationSEIZING THE OPPORTUNITY IN INTERNATIONAL MARKETS
WHITE PAPER SEIZING THE OPPORTUNITY IN INTERNATIONAL MARKETS A practical guide to choosing the right s and languages 2014 Lionbridge INTRODUCTION If your app for Windows Phone is doing well at home, now
More informationPublishing decisions of the higher commercial courts in the SEMED region: current status and potential developments
24 Law in transition 2014 3 Publishing decisions of the higher commercial courts in the SEMED region: current status and potential developments PAUL BYFIELD Public access to court decisions helps to build
More informationTowards 2020 The British Museum s Strategy
Towards 2020 The British Museum s Strategy 1 1. Principles and Purpose The British Museum is an Enlightenment ideal. Its Trustees are responsible for making it, in each generation, a continuing reality.
More informationThe Strategic Importance of Morocco and the Mediterranean Region
The Strategic Importance of Morocco and the Mediterranean Region By Edward M. Gabriel, Ambassador of the United States to the Kingdom of Morocco [The following is a reprint of the speech given before the
More informationNow available for hire
Now available for hire Following the success of the London display 3D: Printing the Future is now available to hire. The Science Museum is offering a Blueprint Pack so that you can be creative, innovative
More informationExamples of International terrorist attacks since 9/11
PAPER ONE INTERNATIONAL TERRORISM: THE THREAT Any discussion of the Government s strategy to reduce the threat from international terrorism to the UK and its citizens must begin with the nature of the
More informationWWW.EU.EXOCOP.ORG : Knowledge Management
WWW.EU.EXOCOP.ORG : Knowledge Management DOES EXOCOP NEED KNOWLEDGE MANAGEMENT? A quick glance at the map and you can clearly see how sharing learning and knowledge between the ExOCoP participating countries
More informationGET OUT AND ABOUT WITH APPS
GET OUT AND ABOUT WITH APPS App Development from FWDP Prepared by Mark Woolmer October 2014 And So Our Journey Begins... The development of an App can be a simple or complicated affair. As the functionality
More informationFRIEDRICH EBERT STIFTUNG
THE FRIEDRICH-EBERT-STIFTUNG IN THE MIDDLE EAST AND NORTH AFRICA Dialogue between Societies and Promoting Social Democracy FRIEDRICH EBERT STIFTUNG Development policy is the peace policy of the 21st century.
More informationInvestment priorities: 6(c) - conserving, protecting, promoting and developing natural and cultural heritage.
1. REFERENCES OF THE PROGRAMME PROGRAMME INTERREG EUROPE - Second call for proposals Axis: 4 - Protecting the environment and promoting resource efficiency (corresponding to thematic objective 6). Investment
More informationA framework for Itinerary Personalization in Cultural Tourism of Smart Cities
A framework for Itinerary Personalization in Cultural Tourism of Smart Cities Gianpaolo D Amico, Simone Ercoli, and Alberto Del Bimbo University of Florence, Media Integration and Communication Center
More informationA Region by Any Other Name...
A Region by Any Other Name.... Janet Hall Bethany Public Schools, Bethany, Oklahoma jhall@bps.k12.ok.us OVERVIEW: It is often true that a place may be categorized as belonging to more than one region,
More informationwww.newsflashenglish.com
www.newsflashenglish.com ESL ENGLISH LESSON (60-120 mins) 10 th September 2010 The British Empire where the sun never set At its peak the British Empire was the largest empire the world had ever known.
More informationintro Even the most elegant suit is held together by many small stitches
EXHIBITION SERVICES intro Bell Stone Associates are part of a creative services group with offices in the UK, Italy and Germany. The company has been producing stunning graphics, exhibition stands and
More informationUsed as content for outbound telesales programmes and (potentially) inbound telesales response.
Upgrading from Hosted E-mail to a Unified Communication Suite Telesales scripts This document provides recommendations and sample scripts that could be used to target customers for upgrade from hosted
More informationAction Programme for the Safeguarding of ICH in Portugal
Ministry of Culture Institute for Museums and Conservation Action Programme for the Safeguarding of ICH in Portugal The Institute for Museums and Conservation (IMC) is the central agency for the safeguarding
More informationGeneral information about the institution
Contents General information about institution... 2 Search, application and profile of the intitution... 2 National Centre of Folklore and Popular Culture (CNFCP) Institutional structure... 4 Fields of
More informationLet s go international!
Let s go international! Smart Strategies for Cross-border e-commerce Presented by: Julian Wallis Head of Sales julian.wallis@ingenico.com - +44 (0)7884 005565 - @julianwallis Facts and figures / Ingenico
More information50e. 2013 Show report INTERNATIONAL PARIS AIR SHOW. SALON INTERNATIONAL de l Aéronautique et de l Espace. Paris Le Bourget. June 17-23.
50e th INTERNATIONAL PARIS AIR SHOW SALON INTERNATIONAL de l Aéronautique et de l Espace Paris Le Bourget 2013 Show report June 17-23 2013 17-23 juin www.paris-air-show.com A great trade and public success
More informationStep 1 Self-assessment (Who am I? What do I have to offer?)
Your Job Search Your job search is a process which begins during your studies, when you start thinking about life after you ve completed your studies. It is an ongoing process, from your first job you
More informationMansa Musa s Pilgrimage Grade Seven
Ohio Standards Connection: Geography Benchmark A Identify on a map the location of major physical and human features of each continent. Indicator 2 On a map, identify places related to the historical events
More informationEuropean Heritage Days
European Heritage Days By Madelena Grossmann Manager of European Heritage Days Programme Directorate General II - Democracy COUNCIL OF EUROPE European Heritage Days (EHD) Launched by the Council of Europe
More informationBBC Learning English Talk about English Academic Listening Part 1 - English for Academic Purposes: Introduction
BBC Learning English Academic Listening Part 1 - English for Academic Purposes: Introduction This programme was first broadcast in 2001. This is not an accurate word-for-word transcript of the programme.
More informationPoster Inside. The Metropolitan Museum of Art. family map. Ready to explore? Let s go!
The Metropolitan Museum of Art Poster Inside family map Ready to explore? Let s go! Discover the Met with us! Use your imagination. What might you see, hear, taste, smell, or feel if you were inside an
More informationPİRİ REİS and HIS PRECIOUS WORKS (World Maps and The Book of Navigation) Ibrahim YILMAZ TURKEY iyilmaz@aku.edu.tr LIFE
PİRİ REİS and HIS PRECIOUS WORKS (World Maps and The Book of Navigation) Ibrahim YILMAZ TURKEY iyilmaz@aku.edu.tr 1 Piri Reis was a famous Turkish cartographer, shipmaster, navigator and an researcher
More informationRoad Safety. League of Arab States Truck Accident Causation Feasibility Study
Road Safety League of Arab States Truck Accident Causation Feasibility Study FACILITATING ROAD TRANSPORT FOR MORE GROWTH AND PROSPERITY IN THE ARAB WORLD partners The IDB-AULT-IRU project aims to improve
More informationACTIVITY REPORT I. 2011 ACTIVITIES NAME OF THE INTERNATIONAL COMMITTEE: INTERNATIONAL COMMITTEE ON MUSEUM SECURITY 1) ANNUAL MEETING
ACTIVITY REPORT NAME OF THE INTERNATIONAL COMMITTEE: INTERNATIONAL COMMITTEE ON MUSEUM SECURITY I. 2011 ACTIVITIES DATE 2 8 OCTOBER 2011 1) ANNUAL MEETING LOCATION (CITY AND COUNTRY) SPLIT; CROATIA HOST
More informationUsability Requirements for Accessible Tourism Systems
Usability Requirements for Accessible Tourism Systems Eleni (Elina) Michopoulou a and Dimitrios Buhalis b a School of Culture and Lifestyle University of Derby, Buxton, UK e.michopoulou@derby.ac.uk b etourism
More informationEU Life+ Project: Combining Water and Energy Efficiency. A report by the Energy Saving Trust and Waterwise UK.
: Combining Water and Energy Efficiency A report by the Energy Saving Trust and Waterwise UK. Combining Water and Energy Effi ciency Water in the home External to household Overview The EU Life+ RENEW
More informationCommunication Audit Chapel Hill Downtown Partnership
Communication Audit Chapel Hill Downtown Partnership Executive Summary This audit explains how Chapel Hill Downtown Partnership (CHDP) can function as a nonprofit but still be successful in bring together
More informationCONTINUOUS DEPLOYMENT EBOOK SERIES: Chapter 1. Why Continuous Deployment Is Critical to Your Digital Transformation Strategy
CONTINUOUS DEPLOYMENT EBOOK SERIES: Chapter 1 Why Continuous Deployment Is Critical to Your Digital Transformation Strategy In the Application Economy, the User Is King In today s application economy,
More informationOlympism in action: key themes. Olympic TV channel Olympic big data Communities Shape Olympism in action for more impact
Agenda The uniqueness of the Olympic Games Athletes: at the heart of the Olympic Movement Olympism in action: keep Olympism alive 365 days a year The IOC s role: unity in diversity IOC structure and organisation
More informationJob Description Head of CRM
Date 10/15 Job Title Head of CRM Solutions Job Grade Management Location London/Solihull Department Client Services Reports to job title Managing Director Job purpose (A concise statement of why the job
More informationChris Bell. Customer Experience Coach. www.customerexperiences.co.nz
Chris Bell Customer Experience Coach Developing Your Unique Customer Experience Introduction As more and more business leaders start to understand what a customer experience strategy is all about and more
More informationCOMMUNICATION STRATEGY of the Interreg IPA Cross-border Cooperation programme Croatia Serbia 2014-2020
COMMUNICATION STRATEGY of the Interreg IPA Cross-border Cooperation programme Croatia Serbia 2014-2020 Contents 1. Introduction... 3 2. objectives and communication objectives... 4 3. communication activities
More informationARB's overarching goals The Board has identified two objectives from the Act which underpin all of our work:
Architects Registration Board Communications Strategy Introduction Effective communication is key to the work of the Architects Registration Board (ARB), enabling the organisation to build and maintain
More informationBenin. Gallery activities. Contents: 1. Notes for Teachers. 2. Explore and Explain. 3. Comparisons. 4. Now and Then. 5.
Benin Gallery activities Sainsbury African Galleries Contents: 1. Notes for Teachers 2. Explore and Explain 3. Comparisons 4. Now and Then 5. Focus on a Plaque 6. Similarities and Differences 7. Close
More informationfood tourism october 2014 Culinary experiences as a means of travelling and discovering countries
Culinary experiences as a means of travelling and discovering countries october 2014 WHO WE ARE p 3 THE STUDY p 4 SCENARIO p 6 TRENDS THE CULINARY TRAVELLER CONCLUSIONS p12 p21 p26 Pangaea network Who
More informationINTRODUCTION. Simulation - A limitless training methodology: pushing the limits in education, training and research.
INTRODUCTION Simulation - A limitless training methodology: pushing the limits in education, training and research. This is the theme for SESAM 2011. In this 17th SESAM meeting we would like to focus on
More informationEuro-Med Information and Training Seminars for Diplomats
25 Euro-Med Information and Training Seminars for Diplomats 25 th Anniversary of Malta Seminars Malta 2008 Looking Ahead: Euro-Mediterranean Relations By Prof. Stephen Calleya, Director of Mediterranean
More informationVending Manufacturers in Europe
Vending Manufacturers in Europe Opinion Article Is the vending map changing in Europe? Some fail, others succeed By Manuel Alves Business Development Director EWExport Copyright 2009 opinion Vending Manufacturers
More informationFOSTERING DIALOGUE AND MUTUAL UNDERSTANDING
FOSTERING DIALOGUE AND MUTUAL UNDERSTANDING The crucial role of young women and men in advancing intercultural dialogue and understanding is increasingly recognized within the global development agenda.
More informationBUILDING A CANADIAN NATIONAL HERITAGE DIGITIZATION STRATEGY
BUILDING A CANADIAN NATIONAL HERITAGE DIGITIZATION STRATEGY This report was designed by Library and Archives Canada CONTEXT Documentary heritage is a cornerstone of all democratic societies and is an essential
More informationSurvey of young person s perception and ideas on Baltic Sea Region tourism products
Survey of young person s perception and ideas on Baltic Sea Region tourism products Lise Lyck 1 Survey of young person s perception and ideas on Baltic Sea Region tourism products Copenhagen Business School
More informationRAGUSA DECLARATION on Youth, Migration and Development
RAGUSA DECLARATION on Youth, Migration and Development A Euro-Arab youth contribution to intercultural dialogue and global solidarity for the International Year of Youth Euro-Arab Youth Conference Tunis
More informationProject, Portfolio Management (PPM) for the Enterprise Whose System is it Anyway?
Project, Portfolio Management (PPM) for the Enterprise Whose System is it Anyway? Protecting Your Investment with a Bottom-up Approach Revised December 2012 Heather Champoux, PMP http://epmlive.com Contents
More informationPROGRAMME MED. Communication Strategy Roadmap. Mediterranean Transnational Technology Transfer. C1.1 Communication Component Responsible Partner: NHRF
Project co-funded by the EUROPEAN REGIONAL DEVELOPMENT FUND PROGRAMME MED Mediterranean Transnational Technology Transfer Communication Strategy Roadmap C1.1 Communication Component Responsible Partner:
More informationThe Summer Reading Challenge evaluation results
The Summer Reading Challenge evaluation results Overview Organised by The Reading Agency and the UK public library network since 1999, the Summer Reading Challenge is the UK s biggest annual reading promotion
More information04.2015 07.2015. I agree to the publication of my personal report on the website of the International Office of Pädagogische Hochschule Freiburg.
PERSONAL REPORT for incoming exchange students Cover Sheet Please save your personal report as a PDF-file and send it to Mrs. Angelika Vogelmann. Note that the file size should not exceed 4 MB and must
More informationProfessional Development Courses. Unlock the potential of your ActivClassroom
Professional Development Courses Unlock the potential of your ActivClassroom In the ActivClassroom We re part of a movement. Promethean s Professional Development Department continues to grow to best meet
More informationThe online, open and flexible higher education conference 2015
The online, open and flexible higher education conference 2015 Transforming higher education in the 21st century; innovating pathways to learning and continuous professional education Hagen Message, 1
More informationINTERNATIONAL MUSEUM ACADEMY UK 2016
INTERNATIONAL MUSEUM ACADEMY UK 2016 Contents Welcome Programme Commercial Enterprise Tyne & Wear Archives & Museums Audience Engagement National Museums Liverpool Developing Digital Content Culture24
More informationPROPOSED FINAL DRAFT. Revised under the Auspices of the ICOMOS International Scientific Committee on Interpretation and Presentation.
The ICOMOS Charter for the Interpretation and Presentation of Cultural Heritage Sites PROPOSED FINAL DRAFT Revised under the Auspices of the ICOMOS International Scientific Committee on Interpretation
More informationEASY $65 PAYDAY FREE REPORT
Your EASY $65 PAYDAY FREE REPORT By John Smart 2014 Done For You Home Business. All Rights Reserved www.doneforyouhomebusiness.co.uk. Congratulations and get ready to be impressed. First off, this is one
More informationCITY GIVING DAY LORD MAYOR S A LORD MAYOR S APPEAL INITIATIVE 30 SEPTEMBER 2015 TELLING SHOWING UNITING
EMBER CELEBRATING THE BEST OF CSR AND PHILANTHROPY IN THE OF LONDON IN PARTNERSHIP WITH A APPEAL INITIATIVE PROVIDING A COMPELLING PLATFORM FOR THE TELLING OF STORIES... AN OPPORTUNITY TO SHOW THE COLLECTIVE
More informationIFLA Presidential Meeting April 14, 2011 National Library of the Netherlands
IFLA Presidential Meeting April 14, 2011 National Library of the Netherlands Libraries and Copyright The copyright regime has always been intricately (if uneasily) linked with the successful building of
More informationTHE ROLE OF CULTURE AND CULTURAL HERITAGE IN CONFLICT PREVENTION, TRANSFORMATION, RESOLUTION AND POST- CONFLICT ACTION: THE COUNCIL OF EUROPE APPROACH
AT(2010)397 rev.1 18 January 2011 THE ROLE OF CULTURE AND CULTURAL HERITAGE IN CONFLICT PREVENTION, TRANSFORMATION, RESOLUTION AND POST- CONFLICT ACTION: THE COUNCIL OF EUROPE APPROACH Document prepared
More informationCreative media and digital activity
Creative media and digital activity This information sheet is for prospective applicants to the Grants for the arts programme, who will be applying from 1 July 2013. Please also read our How to apply guidance
More informationGeneral Certificate of Education Advanced Level Examination June 2013
General Certificate of Education Advanced Level Examination June 2013 Economics ECON4 Unit 4 The National and International Economy Tuesday 11 June 2013 9.00 am to 11.00 am For this paper you must have:
More informationThe 2013 Amendment to the 1980 Arab League Investment Agreement
The 2013 Amendment to the 1980 Arab League Investment Agreement A step towards improving the region s attractiveness to investors NOTE: This draft brochure responds to a request of the League of Arab States
More informationLeadership Practices Questionnaire Self Assessment
Leadership Practices Questionnaire Self Assessment In this survey there are thirty statements about the things that leaders do. The statements all describe behaviours or activities. Please read each statement
More informationADMINISTRATIVE REFORM IN THE MEDITERRANEAN REGION
ADMINISTRATIVE REFORM IN THE MEDITERRANEAN REGION Summary of Israel *Lello Esposito, an important contemporary Neapolitan artist, created and donated the cover artwork, which revolves around the colours
More informationPROMOTE YOUR BUSINESS FPFREE PACK GREAT FOR DISCOVERING HOW EUROPAGES WORKS. EUROPAGES +33 1 41 16 49 00 www.europages.com
PROMOTE YOUR BUSINESS FREE PACK GREAT FOR DISCOVERING HOW EUROPAGES WORKS EUROPAGES +33 1 41 16 49 00 www.europages.com Why register with EUROPAGES? Most international buyers these days start their search
More informationstarting your website project
starting your website project Here are three comprehensive posts from our blog, refined and updated through feedback from our clients. Together, they cover the essentials of building a successful website.
More informationdati.culturaitalia.it a Pilot Project of CulturaItalia dedicated to Linked Open Data
dati.culturaitalia.it a Pilot Project of CulturaItalia dedicated to Linked Open Data www.culturaitalia.it Rosa Caffo, Director of Central Institute for the Union Catalogue of Italian Libraries (MiBACT)
More informationSmart marketing for small businesses»
Smart marketing for small businesses» 2 Contents» Welcome 04 05 Small businesses: thriving in 2016 06 07 Building relationships with existing customers 08 09 Acquiring new customers 10 11 Using multichannel
More informationDRUG PROBLEM IN THE ARAB REGION. Prof. Mehdi PAES
DRUG PROBLEM IN THE ARAB REGION Prof. Mehdi PAES Introduction The Arab region, with about 300 million inhabitants, is composed of 21 countries covering a large geographic area located essentially in North
More informationNEWSLETTER Nº 2 - MAY 2010 EUROPEAN VOLUNTARY SERVICE
Buskerud Fylkeskommune Arbeidsinstituttet avd. Midfylket NEWSLETTER Nº 2 - MAY 2010 EUROPEAN VOLUNTARY SERVICE Editorial Second edition of the Newsletter. During the end of April and first days of May,
More informationM E L I A. Mediterranean Dialogue for Integrated Water Management
M E L I A Mediterranean Dialogue for Integrated Water Management Creating and nurturing the MELIA Community of Practice (CoP): A strategic Coordination Action for the establishment of an Information and
More informationQuality Thinking in other Industries. Dominic Parry Inspired Pharma Training. WEB www.inspiredpharma.com GMP BLOG inspiredpharmablog.
Quality Thinking in other Industries Dominic Parry Inspired Pharma Training WEB www.inspiredpharma.com GMP BLOG inspiredpharmablog.com Welcome The traditional focus on quality Quality in the eyes of GMP
More informationCONTENT CREATION MEDIA PACK
CONTENT CREATION MEDIA PACK With more than 1 million subscribers across Europe, Inbox Insight publish highly targeted content-driven email bulletins that offer access to key EMEA markets. We offer a range
More informationInvestors in People First Assessment Report
Investors in People First Assessment Report K.H.Construction Cambridge Assessor: Lesley E Ling On-site Date/s: 3 rd September 2008. Recognition Date: Contents 1. Introduction Page 2 2. Assessment and Client
More informationSystème Euro- Méditerranéen d information sur les savoir-faire dans le domaine de l Eau
SEMIDE EMWIS http://www.semide.org http://www.emwis.org Système Euro- Méditerranéen d information sur les savoir-faire dans le domaine de l Eau -وروألا تامولعملا ماظن تاراهملا لوح يطسوتم هايملا لاجم يف
More informationORDER on the promulgation of the Cultural Heritage Protection Act (CHPA)
287. Cultural Heritage Protection Act (CHPA) Pursuant to the second indent of the first paragraph of Article 107 and the first paragraph of Article 91 of the Constitution of the Republic of Slovenia, I
More informationSTIR Education Micro-Innovations that raise results STUDENT ATTENDANCE SCANNER
STIR Education Micro-Innovations that raise results STUDENT ATTENDANCE SCANNER FOCUS: DISCILINE STUDENT ATTENDANCE SCANNER STIR EDUCATION At STIR Education, our belief is that the best way to improve the
More informationCOMMUNITY LEARNING DIRECTOR
Jersey Heritage Information on the role of Contents: COMMUNITY LEARNING DIRECTOR About Jersey Heritage Our purpose Our aims Our standards Our visitor sites and commercial services Other services and events
More informationBuilding an Effective Business Architecture & Metrics Capability
Building an Effective Business Architecture & Metrics Capability Building an effective business architecture capability is fundamentally about organisational change management. A siloed business architecture
More informationLSTA Five Year Plan 2012 to 2017. Library of Virginia Vision:
LSTA Five Year Plan 2012 to 2017 Library of Virginia Vision: The Library of Virginia will inspire learning, ignite imagination, create possibilities, encourage understanding, and engage Virginia's past
More informationa message with purpose Technical Supplement to the Y Voice and Messaging for Benefit Statements
a message with purpose Technical Supplement to the Y Voice and Messaging for Benefit Statements YMCA of the USA Revised 07.02.2012 TABLE OF CONTENTS 3 purpose 4 when to use benefit statements 7 what to
More informationILLUSTRATING SCIENCE RESOURCE BOOK
ILLUSTRATING SCIENCE RESOURCE BOOK HOW TO USE THESE RESOURCES TEACHERS NOTES THE HOUSE OF ILLUSTRATION ILLUSTRATED IDEAS FOR INCORPORATING CREATIVE PRACTICE INTO THE KS2 SCIENCE CURRICULUM INTRODUCTION:
More informationThe place that consumers turn to first and engage with most when searching and researching property
STRATEGIC REPORT - Chief Executive s review 15 SUCCESSIVE YEARS OF GROWTH Rightmove celebrated its 15 th birthday in 2015 delivering both another record year of results and our 15 th successive year of
More informationThe Arts Council Collection National partners fund
The Arts Council Collection National partners fund Guidance for applicants Summary of key information What is the focus of the fund? Who can apply? To mark the 70 th anniversary of the Arts Council Collection
More informationPRE SHOW COMMUNICATIONS
PRE SHOW COMMUNICATIONS NEWSLETTERS AND EMAILS The following emails are sent f by the Marketing Team to promote the show to potential visitors and Hosted Buyers from July to November and encourage them
More informationTURKISH PERSPECTIVE ON FTAs under the Turkey-EU CU (with a Special Emphasis to TTIP) Murat YAPICI DG for EU Affairs Ministry of Economy
TURKISH PERSPECTIVE ON FTAs under the Turkey-EU CU (with a Special Emphasis to TTIP) Murat YAPICI DG for EU Affairs Ministry of Economy Brussels, June 18, 2013 1 Contents I. Turkey-EU Association Relations
More informationAugmented Museums Through Mobile Apps
Augmented Museums Through Mobile Apps Antonio Laudazi 1, Raffaele Boccaccini 2 1,2 Marte5 SRL c/o Polo Scientifico e Tecnologico Magona, Cecina (LI) Italy a.laudazi@marte5.com; r.boccaccini@marte5.com
More informationTable 1: TSQM Version 1.4 Available Translations
Quintiles, Inc. 1 Tables 1, 2, & 3 below list the existing and available translations for the TSQM v1.4, TSQM vii, TSQM v9. If Quintiles does not have a translation that your Company needs, the Company
More informationCouncil of the European Union Brussels, 9 September 2014 (OR. en)
Council of the European Union Brussels, 9 September 2014 (OR. en) 12929/14 LIMITE ENFOPOL 253 ASIM 71 FRONT 189 RELEX 721 COMIX 437 NOTE From: To: Subject: Presidency Law Enforcement Working Party Proposal
More information