27 TH SEPTEMBER 2016 THE CONRAD HOTEL DUBAI, UAE

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1 27th September 2016 The Conrad Hotel, Dubai, UAE

2 27 TH SEPTEMBER 2016 THE CONRAD HOTEL DUBAI, UAE TELECOMS WORLD AWARDS 2016 CATEGORIES BEST OPERATOR BEST BRAND BEST CUSTOMER EXPERIENCE BEST ENTERPRISE SERVICE BEST CUSTOMER SERVICE BEST DIGITAL SERVICE BEST OPERATOR NETWORK BEST NETWORK INFRASTRUCTURE BEST INTERNATIONAL WHOLESALE CARRIER BEST MIDDLE EASTERN WHOLESALE CARRIER BEST MIDDLE EASTERN WHOLESALE CARRIER VOICE BEST MIDDLE EASTERN WHOLESALE CARRIER DATA BEST CONTRIBUTION TO THE IOT ECOSYSTEM AWARDS SCHEDULE DEADLINE FOR ENTRIES: 14 TH JULY 2016 SHORTLIST ANNOUNCED: 1 ST AUGUST 2016 TELECOMS AWARDS CEREMONY & GALA DINNER: 27 TH SEPTEMBER 2016 For more information please contact: Madelaine Gibbs on or visit

3 HOW TO ENTER *Please note: The Middle East will be defined by the following countries for the purpose of the award - GCC countries (to include Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates), Jordan, Lebanon, Iraq, Iran, Palestine Territories and Turkey Central and South Asia will be defined by the following countries for the purpose of the awards - Afghanistan, Bangladesh, India, Kyrgyzstan, Kazakhstan, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan North Africa will be defined by the following countries for the purpose of the awards - Algeria, Egypt, Libya, Mali, Morocco, Sudan, Tunisia, Libya and Mauritania ENTRY DEADLINE: 14 TH JULY 2016 To enter the awards please visit the website (www.terrapinn.com/telecomsawards ) click on the category you would like to enter, complete the questions for your selected category. Only entries submitted through this form will be accepted as valid entries. It is free to nominate We cannot accept any additional documents. Companies may enter as many categories as they wish, providing they meet the criteria outlined. Each entry must have its own entry form. No multiple entries on one entry form. Once you have completed your entry click on submit entry' to submit your entry. Please be aware that once you have pressed this button, your entry will go into the confirmed stage. Entries should be completed online at Answers will be cut off at 250 words to make it fair for all nominees

4 THE JUDGING PROCESS: The Telecom World Awards will be judged by a minimum of five industry experts The judges will identify and reward companies who have demonstrated an unparalleled ability to succeed in the past year, based on the information that you submit Each judge receives a finalist pack and score card. The judges take two weeks to assess the 14 categories in two parts The judges will read the 250 word answers to each question supplied by the nominated company. They then score the overall entry out of 10 marked against the stated criteria. (10 being the highest mark). The average score across the judging panel will be calculated giving a winner The judges look for statistics and in-depth detail to evaluate the best entries against the stated criteria

5 BEST OPERATOR THIS AWARD RECOGNISES THE TELECOM OPERATOR THAT HAS ACHIEVED UNPARALLELED GROWTH IN ITS OPERATION, HAS INNOVATED ITS SERVICE PORTFOLIO, HAS IMPROVED CUSTOMER SERVICE AND HAS DEVELOPED ITS NETWORK CAPABILITIES SINCE APRIL Open to: All telecom operators operating in the Middle East, Central and South Asia and North Africa. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, Bhutan, India, Kyrgyzstan, Kazakhstan, Maldives, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan North Africa will be defined by the following countries for the purpose of the award - Algeria, Egypt, Western Sahara, Morocco, Sudan, Tunisia and Libya 1. How much revenue growth has your operation experienced since April 2015? (Use figures. Percentages can be used when numbers are classified) 2. How many new customers has your business acquired since April 2015? (Use figures. Percentages can be used when numbers are classified) 3. How have your network investments innovated your retail operation? 4. Which 3 new services launched since April 2015 have revolutionised your customer offering? 5. Why does your organisation merit this award?

6 BEST BRAND THIS AWARD RECOGNISES THE TELECOM OPERATOR OR SERVICE PROVIDER THAT HAS BEEN MOST EFFECTIVE IN CREATING A COMPELLING BRAND FOR ITS PRODUCTS OR SERVICES IN ONE OR MORE BRANCHES OF THE MEDIA. THIS MAY BE THROUGH A SINGLE CAMPAIGN OR SERIES OF CAMPAIGNS. Open to: All telecom operators operating in the Middle East, Central and South Asia and North Africa. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, Bhutan, India, Kyrgyzstan, Kazakhstan, Maldives, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan North Africa will be defined by the following countries for the purpose of the award - Algeria, Egypt, Western Sahara, Morocco, Sudan, Tunisia and Libya words per question) 1. What is your brand? What does it stand for? 2. What have you done to develop your brand in the past 12 months? How will this add to the value of your brand? 3. What channels have you used to secure brand exposure? 4. How have you ensured your brand reaches and engages with a wide and relevant audience? 5. Why does your brand merit this award?

7 BEST CUSTOMER EXPERIENCE THIS AWARD RECOGNISES THE TELECOM OPERATOR THAT HAS DEMONSTRATED IMPROVED AND CONTINUED CUSTOMER CENTRICITY IN ITS OPERATION SINCE APRIL Open to: All telecom operators operating in the Middle East, Central and South Asia and North Africa. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, Bhutan, India, Kyrgyzstan, Kazakhstan, Maldives, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan North Africa will be defined by the following countries for the purpose of the award - Algeria, Egypt, Western Sahara, Morocco, Sudan, Tunisia and Libya 1. How has your business improved customer retention and loyalty since April 2015? 2. How many new retail customers has your business acquired since April 2015? (Use figures. Percentages can be used when numbers are classified) 3. How has your business innovated customer engagement and communication since April 2015? 4. How do your points of contact with the customer (call centres, self-service, social media) improve your relationship with them? 5. What 3 new features (launched since April 2015) of your customer strategy make your operation stand out from the competition? 6. Why does your organisation merit this award?

8 BEST ENTERPRISE SERVICE THIS AWARD RECOGNISES THE TELECOM OPERATOR WHO HAS BEST LAUNCHED AN INNOVATIVE AND REVENUE-GENERATING ENTERPRISE SERVICE SINCE APRIL *An enterprise service can be a managed service, cloud, video conferencing, M2M, Smart Solution etc. Open to: All telecom operators operating in the Middle East, Central and South Asia and North Africa. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, Bhutan, India, Kyrgyzstan, Kazakhstan, Maldives, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan North Africa will be defined by the following countries for the purpose of the award - Algeria, Egypt, Western Sahara, Morocco, Sudan, Tunisia and Libya 1. What is your enterprise service and how does it serve the enterprise customer? 2. How much revenue growth has your enterprise service experienced since April 2015? (Use figures. Percentages can be used when numbers are classified) 3. How many new enterprise customers has your service acquired since April 2015? (Use figures. Percentages can be used when numbers are classified) 4. What 3 new features of your enterprise service (launched since April 2015) make it stand out from the competition? 5. Why does your organisation merit this award?

9 BEST CONSUMER SERVICE THIS AWARD RECOGNISES THE TELECOM OPERATOR THAT HAS LAUNCHED THE MOST INNOVATIVE CONSUMER FACING SERVICE SINCE APRIL Open to: All telecom operators operating in the Middle East, Central and South Asia and North Africa. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, Bhutan, India, Kyrgyzstan, Kazakhstan, Maldives, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan North Africa will be defined by the following countries for the purpose of the award - Algeria, Egypt, Western Sahara, Morocco, Sudan, Tunisia and Libya words per question) 1. What is your service and how does it improve and innovate the customer experience? 2. How much revenue growth has the relevant business unit experienced since April 2015? (Use figures. Percentages can be used when numbers are classified) 3. How has your service grown the value of business from existing customers since April 2015? 4. How many new customers has your service acquired since April 2015? (Use figures. Percentages can be used when numbers are classified) 5. What 3 features of your service make it stand out from the competition? 6. Why does your organisation merit this award?

10 BEST DIGITAL SERVICE THIS AWARD RECOGNISES THE TELECOM OPERATOR THAT HAS SUCCESSFULLY INNOVATED THEIR SERVICES TO INCREASE REVENUE. THIS CAN BE A NEW DIGITAL OFFERING TO THEIR CUSTOMER BASE OR BY INNOVATING EXISTING SERVICES BY EXPLOITING NEW TECHNOLOGIES AND THE INCREASINGLY CONNECTED CUSTOMER. *A digital offering could be a digital service relating to smart government, smart cities, health, financial services, smart home, M2M, Cloud, advertising, connected cars, content etc. It could also cover the way a customer interacts with the operator through digital channels. Open to: All telecom operators operating in the Middle East, Central and South Asia and North Africa. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, Bhutan, India, Kyrgyzstan, Kazakhstan, Maldives, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan North Africa will be defined by the following countries for the purpose of the award - Algeria, Egypt, Western Sahara, Morocco, Sudan, Tunisia and Libya 1. What is your service and how has it offered innovative and advanced connected services for your customers? 2. How has your business unit evolved to better exploit new market dynamics and the connected customer? 3. How has your service grown the value of business from existing customers since April 2015? 4. How many new customers has your service acquired since April 2015? (Use figures. Percentages can be used when numbers are classified) 5. What 3 features of your digital service make it stand out from the competition? 6. Why does your digital offering merit this award?

11 BEST OPERATOR NETWORK THIS AWARD RECOGNISES THE TELECOM OPERATOR THAT HAS LAUNCHED A NEW NETWORK OR MADE SIGNIFICANT IMPROVEMENT TO THEIR NETWORK SINCE APRIL Open to: All telecom operators operating in the Middle East, Central and South Asia and North Africa. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, Bhutan, India, Kyrgyzstan, Kazakhstan, Maldives, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan North Africa will be defined by the following countries for the purpose of the award - Algeria, Egypt, Western Sahara, Morocco, Sudan, Tunisia and Libya If you would like to discuss significant improvements to your network, please answer these questions: 1. What investments have you made to your network architecture since April 2015? (Use figures. Percentages can be used when numbers are classified) 2. How has your network improvements innovated your retail operation? 3. What impact does your network upgrades have on the reliability and quality of connectivity for your customers? 4. What 3 new features of your network (launched since April 2015) make it stand out from the competition? 5. Why does your organisation merit this award? If you would like to discuss a commercial network launch, please answer these questions: 1. What is your network called, what was the launch date and location? 2. What was the geographical size of the deployment?

12 3. How many customers has your network covered since deployment? (Use figures. Percentages can be used when numbers are classified) 4. What differentiates the network from others in the region? 5. What 3 new services launched with your network have revolutionised your customer offering? 6. Why does your organisation merit this award?

13 BEST NETWORK INFRASTRUCTURE SOLUTION THIS AWARD RECOGNISES THE NETWORK INFRASTRUCTURE VENDOR THAT HAS PIONEERED INNOVATION AND ENABLED THE DEVELOPMENT OF RELIABLE, ADVANCED AND RAPID NATION- WIDE CONNECTIVITY. Open to: All network infrastructure solution providers 1. How does your offering demonstrate and drive technological innovation in network architecture? 2. How many customers have invested in your network solution since April 2015? (Use figures and percentages to communicate value of business won) 3. How does your network offering guarantee reliability, speed of access and scalability? 4. What 3 features of your network solution make it stand out from the competition? 5. Why does your organisation merit this award?

14 BEST INTERNATIONAL WHOLESALE CARRIER THIS AWARD RECOGNISES THE CARRIER, BASED OUTSIDE OF THE MIDDLE EAST, WHICH HAS DEMONSTRATED UNPARALLELED GROWTH IN EXISTING AND NEW MARKETS SINCE APRIL PLEASE NOTE: THE TERM INTERNATIONAL IS NOT USED TO DESCRIBE CAPACITY FOOTPRINT, RATHER CARRIERS BELONGING TO COUNTRIES OUTSIDE OF THE MIDDLE EAST. Open to: This award is open to all non-middle East carriers. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey 1. How much revenue growth has your wholesale business experienced since April 2015? (Use figures. Percentages can be used when numbers are classified) 2. How has your business succeeded in expanding its geographical footprint and establishing PoP in new markets? 3. How has your wholesale operation grown the value of business from existing customers since April 2015? 4. What 3 new features (launched since April 2015) make your wholesale offering stand out from the competition? 5. Why does your organisation merit this award?

15 BEST MIDDLE EASTERN WHOLESALE CARRIER THIS AWARD RECOGNISES THE MIDDLE EASTERN CARRIER WHICH HAS DEMONSTRATED UNPARALLELED GROWTH IN EXISTING AND NEW MARKETS SINCE APRIL Open to: All telecom operators operating in the Middle East. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey. 1. How much revenue growth has your wholesale business experienced since April 2015? (Use figures. Percentages can be used when numbers are classified) 2. How has your business succeeded in expanding its geographical footprint and establishing PoP in new markets? 3. How has your wholesale operation grown the value of business from existing customers since April 2015? 4. What 3 new features (launched since April 2015) make your wholesale offering stand out from the competition? 5. Why does your organisation merit this award?

16 BEST MIDDLE EASTERN WHOLESALE CARRIER VOICE THIS AWARD RECOGNISES THE MIDDLE EASTERN CARRIER WHO HAS BEST LAUNCHED OR GROWN INNOVATIVE AND REVENUE-GENERATING VOICE SERVICES SINCE APRIL Open to: All telecom operators operating in the Middle East. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey. 1. What new voice services have you launched in the last 12 months and how do they enhance your customer s experience? 2. How has your business succeeded in expanding its geographical footprint and establishing PoP in new markets? 3. How much revenue growth have your voice services generated for the wholesale business since April 2015? (Use figures. Percentages can be used when numbers are classified) 4. How have your new voice offerings grown the value of business from existing customers since April 2015? 5. What 3 innovative features make your voice services stand out from the competition? 6. Why does your organisation merit this award?

17 BEST MIDDLE EASTERN WHOLESALE CARRIER DATA THIS AWARD RECOGNISES THE MIDDLE EASTERN CARRIER WHO HAS BEST LAUNCHED OR GROWN THEIR DATA SOLUTIONS SINCE APRIL Open to: All telecom operators operating in the Middle East. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey. 1. What new data services have you launched in the last 12 months and how do they enhance your customer s experience? 2. How has your business succeeded in enhancing your network to offer fast and seamless worldwide data connectivity? 3. How much revenue growth have your data services generated for the wholesale business since April 2015? (Use figures. Percentages can be used when numbers are classified) 4. How have your new data offerings grown the value of business from existing customers since April 2015? 5. What 3 innovative features make your data services stand out from the competition? 6. Why does your organisation merit this award?

18 BEST CONTRIBUTION TO THE IOT ECOSYSTEM *NEW FOR 2016* THIS AWARD WILL RECOGNISE A COMPANY THAT IS DEDICATED TO DEVELOPING COMPELLING IOT SOLUTIONS THAT ENABLE THE CONNECTED LIFESTYLE OR UNLOCK THE VALUE OF CONNECTED DEVICES FOR ENTERPRISES AND CONSUMERS. JUDGES WILL LOOK FOR A COMPANY IN THE IOT SPACE THAT HAS BEEN TRANSFORMATIONAL AND HAS PROVIDED THE BEST SOLUTIONS THAT ARE ENABLING DEVICES TO BE ONLINE AND TALK TO ONE ANOTHER. Open to: This category is open to any company in the IoT space and will recognise a great project in the Internet of Things ecosystem. The Middle East will be defined by the following countries for the purpose of the award - GCC countries, Jordan, Lebanon, Syria, Yemen, Iraq, Iran, Palestine Territories and Turkey Central and South Asia will be defined by the following countries for the purpose of the award - Afghanistan, Bangladesh, Bhutan, India, Kyrgyzstan, Kazakhstan, Maldives, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, and Uzbekistan North Africa will be defined by the following countries for the purpose of the award - Algeria, Egypt, Western Sahara, Morocco, Sudan, Tunisia and Libya 1. What is your IoT service and when was it launched? 2. What makes your product or service innovative? What makes it stand out from the competition? 3. How has your solution transformed business, society or peoples lifestyles? 4. How many new customers has your service acquired since April 2015? (Use figures. Percentages can be used when numbers are classified) 5. How has your service grown the value of business from existing customers since April 2015? 6. Why does your IoT offering merit this award?

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