FOR MORE INFORMATION VISIT telstra.com/ppmbb VISIT A TELSTRA STORE OR PARTNER GETTING TO KNOW YOUR 4G USB + WI-FI

Transcription

1 FOR MORE INFORMATION VISIT telstra.com/ppmbb VISIT A TELSTRA STORE OR PARTNER GETTING TO KNOW YOUR Telstra Pre-paid 4G USB + WI-FI

2 LET S GET THIS SHOW ON THE ROAD WHAT S INSIDE You must be excited about your brand new Telstra Pre-Paid 4G USB + Wi-Fi. This guide will help you get connected as quickly and as easily as possible. It ll guide you through installation and run through all the handy extra features that are included. If all goes to plan you ll be up and running in no time, so you can get connected whilst on the move. 03 Safety first 06 Let s get started 11 Getting connected 17 Managing your Pre-Paid Service 20 There are heaps of ways to recharge 23 International roaming 25 Wi-Fi home page 33 Extra features 35 Problem solving 39 Extra bits you should know 40 Terms and conditions 2

3 SAFETY FIRST Please read all the safety notices before using this device. This device is designed to be used at least 20 cm from your body. Do not use the device near fuel or chemicals or in any prescribed area such as service stations, refineries, hospitals and aircraft. Obey all warning signs where posted. RADIO FREQUENCY SAFETY INFORMATION The device has an internal antenna. For optimum performance with minimum power consumption do not shield the device or cover with any object. Covering the antenna affects signal quality, may cause the router to operate at a higher power level than needed, and may shorten battery life. RADIO FREQUENCY ENERGY Your wireless device is a low-power radio transmitter and receiver. When switched on it intermittently transmits radio frequency (RF) energy (radio waves). The transmit power level is optimised for best performance and automatically reduces when there is good quality reception. Maximum power is only used at the edge of network coverage so under most circumstances the power output is very low. Under poor network conditions the device transmits at a higher power, may get hot and have a significantly shorter battery life. DECLARATION OF CONFORMITY SPECIFIC ABSORPTION RATE (SAR) N14036 The wireless device is designed to be used at least 20 cm from the body. We declare that the product detailed in this manual, and in combination with our accessories, conform with the essential requirements of The Radio 3 4

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5 IMPORTANT: SECURITY SETTINGS SSID AND WI-FI SECURITY KEY (WPA2 KEY) The default security settings are unique for your device and are provided on the Wi-Fi security card. Please keep this card in a safe place. The security key is case sensitive and should be entered exactly as it is written on the card. Your Wi-Fi security key (WPA2 key) is also on the device. You can change the SSID and security key to your own preferences. See page 21 for ways to modify your settings from the Wi-Fi home page. You need this information to log on and use the device. QUICK REFERENCE SECTION Wi-Fi home page Wi-Fi home page login details: username password admin admin Default SSID Telstraxxxxxx (Wi-Fi network name) Default Security Key Restore Defaults Supplied on your security card. All characters are case sensitive. Hold down Reset button located under the back cover, next to SIM card tray for five seconds using a pen tip or pin. Your device must be plugged into a power source. 7 8

6 YOUR TELSTRA PRE-PAID 4G USB + WI-FI External Antenna Port 2 microsd card slot External Antenna Port 1 Network Indicator Message Indicator Wi-Fi Indicator USB Connector LED Indicators The LED lights indicate your network connectivity and Wi-Fi status. Both LED s will flash when you are transferring data. Network Indicator Green blinking Green blinking rapidly Blue blinking Blue solid Cyan blinking Cyan solid No LED Wi-Fi Indicator Green Solid No LED Message Indicator Green solid Green blinking No LED Modem Status Powered on Firmware upgrade in progress Registered to 3G network Connected to 3G network Registered to 4G network Connected to 4G network 4G Mobile Wi-Fi Smart is powered off Modem Status Wi-Fi connection is set up Wi-Fi function is turned off or fails, or is powered off Modem Status Unread message Message storage is full All messages have been read, message box is not full or device is powered off 9 10

7 xxxxxxxxxxxxxx xxxxxxxxxxxxxx GETTING CONNECTED xx xxx xxx xxx xxx xxx x xxx xxx xxx xxx xxxxxxx xxxxxxxx x xxx xxx x xx x Reset 1. INSERT SIM CARD Your SIM card should already be inside the device. Check to make sure. To remove top cover gently slide up to open. 2. SETTING UP YOUR DEVICE You can connect to the internet in two ways: USB Set Up Insert USB into USB port on your PC or other device. To Insert the SIM card, slide in as shown with the gold chip facing down. Replace cover

8 The Setup Wizard will run automatically and after a couple of minutes a new desktop icon called Telstra Pre-Paid 4G USB+Wi-Fi will be installed. You can double click on the icon or open a browser and type in to manage your connection settings if required. If the Setup Wizard doesn t start automatically then select Computer from your Desktop or Start Menu. Select the file AutoRun.exe and follow the prompts. You are now ready to activate your SIM card. Wi-Fi Set Up Ensure the USB is plugged into a power source such as a PC or AC adapter. Check your computer or other device has Wi-Fi enabled and search for wireless networks. Refer to your Wi-Fi enabled device manual for further details on searching for wireless networks

9 Select the SSID (Wi-Fi network name) displayed on your security card. This is also printed on the device under the top cover. Then click connect. Enter default security key exactly as shown on the included security card. Note your security key is case sensitive. You can modify your settings via the Wi-Fi home page at For more information on the Wi-Fi home page see pages Important: The USB must be plugged into a power source such as a PC or AC adapter included in the box to operate. 3. activate your sim card Activate your SIM card online via telstra.com/activate You can also activate your SIM via the Wi-Fi homepage by selecting Account Services. You ll need your new service number (you ll find this on the packaging) and your personal ID details (e.g. drivers license, passport, etc). Follow the instructions to get your device online as easily as possible. If you have any issues activating you can contact our support centre on or from a non-telstra phone call and say Pre-Paid. 4. ENDING YOUR SESSION To disconnect, unplug your device from the power source or disable your Wi-Fi connection from your Wi-Fi enabled device

10 MANAGING YOUR PRE-PAID SERVICE There are a few ways to help you manage your account. These include Device Online, My Account and Telstra 24x7 App. DEVICE ONLINE While your device is connected to the internet, visit myprepaid.telstra.com/mbb Use Device Online to: Check your balance and credit expiry Recharge Check your data and recharge history My Account - MANAGE ALL YOUR TELSTRA SERVICES IN ONE PLACE You can access My Account online at telstra.com/myaccount If you don t already have a My Account, you ll need to register at telstra.com/myaccount (you only need to do this once). Choose a username and password. Only the person who activated the service can register for My Account online. Use My Account to: Check your balance and credit expiry Recharge Check your data and recharge history 17 18

11 THERE ARE HEAPS OF WAYS TO RECHARGE Telstra 24x7 App - MANAGE ALL YOUR TELSTRA SERVICES ON THE GO You can download the free Telstra 24x7 App if you have an ipad, iphone or Android device. Download the App: Select App Store or Google Play on your device. Enter Telstra 24x7 in the search bar. Select the App and follow the prompts to install. If you are unable to download or access the Telstra 24x7 App, you can also manage your account at myprepaid.telstra.com/mbb. Credit and Debit Cards Online visit myprepaid.telstra.com/mbb or Go to My Account at telstra.com/myaccount or Use the Telstra 24x7 App on your mobile or tablet BPAY Via phone or internet banking Telstra Pre-Paid biller code (150979) and your customer reference number is your 10 digit service number. When using BPAY, recharge credit is usually applied one banking day after payment. BPAY is registered to BPAY Pty Ltd ABN

12 PAYPAL Online visit myprepaid.telstra.com/mbb Go to My Account Telstra Credit ME2U Transfer credit from Telstra Post-Paid and Pre-Paid service to a Telstra Pre-Paid service. From your device visit myprepaid.telstra.com/mbb For more information go to telstra.com/ppmbb Recharge Voucher Buy a voucher in-store and redeem it in any of the following ways: Go to My Account or Online visit myprepaid.telstra.com/mbb or Telstra 24x7 App 21 22

13 INTERNATIONAL ROAMING Stay in touch or connected when you re travelling overseas with Telstra Pre-Paid international roaming. International roaming is already set up on your Telstra Pre-Paid service however you will need to enable this setting from the Wi-Fi home page. While your device is connected go to and login. Select Settings - Dial Up - Mobile Connection. Tick the box enable even when roaming and click Apply. Different rates apply to use your service overseas. For a full list of countries and charges for international roaming see telstra.com/ppmbb When travelling overseas the best way to recharge is by credit card or take a spare voucher to redeem via My Account online at telstra.com/myaccount You can also recharge using your Telstra 24x7 App, however while overseas, any use of this App is subject to international roaming charges. Alternatively you can purchase an International Roaming Data Browse Plus Pack and you ll enjoy great value data rates on your Pre-Paid Mobile Broadband in over 20 countries. For more info visit telstra.com/ppmbb 23 24

14 WI-FI HOME PAGE You can activate, check data usage and change the settings of your Telstra Pre-Paid 4G USB + Wi-Fi through your Wi-Fi home page. You can access the Wi-Fi home page from your PC, mobile or tablet. LOGIN TO YOUR Wi-FI HOME PAGE Open a web browser and enter in the address bar. Enter the password shown below in the Admin login field and click ok. Username: admin Password: admin For full details on using your Wi-Fi home page click on Help. from your computer Check data usage Click on the Statistics tab from the home screen for a summary of usage. or For a more detailed view, click on Click here to access your Account Services You will need a username and password or you may need to register

15 Change Wi-Fi home page password From Settings tab select System, then click Modify Admin Password. Input new password then click Apply

16 Change Security Key or SSID (Wi-Fi Network Name) Go to Settings tab. Select WLAN, then WLAN Basic Settings. Input new security key under WPA pre-shared key. To change SSID input in box labelled SSID. If changing your password or security key please ensure you keep a record of it and store in a safe place

17 FROM YOUR MOBILE OR TABLET Check Data Usage From the login screen select My Account. You will need a username and password or you may need to register. Change Security Key or SSID (Wi-Fi Network Name) Login, then select Quick Setup and click Next. Input new Security Key into field called WPA pre-shared key. Update other settings such as SSID as required then select Next, Finish

18 xxxxxx xxxxxx xxxxxx xxxxxx EXTRA FEATURES CONNECTING AN EXTERNAL ANTENNA Using an external antenna may be recommended in areas of lower coverage to improve your device performance. TS9 termination antennas are available from your retailer. Insert the connector carefully to avoid damage to your device. USING A MEMORY CARD (OPTIONAL ACCESSORY) You can also use your device as an external storage drive when connected via USB or in Web Shared Mode via your web browser. You will need a microsdhc card (store up to 32GB). Open the side cover of the device and insert the memory card as shown. Push it in till it clicks. You can change between USB mode and Web Share Mode via the Wi-Fi homepage at Select the More tab, then click Sharing or from the home screen select View SD files from the bottom right of the screen. Choose preferred mode from the SD Card Settings. Then click Apply. Reset USING EXTERNAL STORAGE VIA USB SHARE MODE In this mode only the user connected via USB can access the SD card by the removable drive mapping. Shared access via the web browser will be disabled in this mode. Reset USING EXTERNAL STORAGE VIA WEB SHARE MODE This mode allows you to share the SD card with all connected users via the Web browser. USB Access to the SD card will be disabled in this mode. xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx 33 34

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22 service and are under 18 years of age, you must have the consent of your parent or a responsible adult to use this service. We may request further information from you after you have registered, provided that our request is reasonable. 1.3 You must notify us of any changes to your name, address and address within 14 days of such change by calling us on If you have requested to bring your existing service number from another phone company, we will activate your service once the transfer is successfully completed. We will tell you if it has not been successful within 24 hours. 1.5 Your handset/device pack or starter kit specifies the Network Access Period during which you can use the service features or other Telstra services, once registered. The date on which the Network Access Period ends is the Credit Expiry Date. 1.6 Your Credit Expiry Date is determined by a combination of your Telstra Pre-Paid service, the Telstra Pre-Paid offer you have selected (if applicable) and your last recharge. Different rules apply if you use Credit Me2U. 1.7 Telstra Pre-Paid recharge cards and vouchers are fully transferable, non-refundable but must be activated before the use by date printed on them. 1.8 Any value in your account is non-refundable or transferable and will remain with us: (a) after the Credit Expiry Date; or (b) if you cancel your Telstra Pre-Paid service (other than as a result of our breach) or we cancel the service as a result of your breach. 1.9 If your account balance is insufficient to use a particular feature or service, we will not provide the service to you and will terminate any outbound feature or service in progress, except for calls to emergency services 000 or 112 (where possible) and access to recharge your service When you use the service, we will debit your account balance in accordance with the charges set out in our pricing brochure and OCT When your service is in Recharge Only Period, you can receive but cannot make calls if available except to emergency services, some Telstra Pre-Paid service numbers and to recharge your service (where possible) or use any other features or Telstra services If you do not recharge your service during your Recharge Only Period, it will be disconnected and your number will be reallocated to another customer. You may receive a text message warning you of this before your Recharge Only Period ends. The length of your Recharge Only Period is 6 months from your Credit Expiry Date

23 1.13 Due to system constraints, some charges (such as picture messaging) may take up to 48 hours to reach your Telstra Pre-Paid account. 2. UNLOCKING FEE If your Telstra Pre-Paid handset/device is programmed to only operate on the Telstra network, you may need to pay an unlocking fee to use it on other networks. 3. SIM CARD You must call us immediately if your SIM card is lost, stolen or damaged. You are responsible for all the charges on your service until you contact us. 4. CHANGING OUR CUSTOMER TERMS We can change OCT from time to time. Generally, if a change will make you worse off, or will have more than a minor detrimental impact for you, we will tell you at least 30 days before the change. We will tell you about changes by sending you a text message, or provide a recorded voice announcement at the number you use to access your Pre-Paid service or otherwise in writing, directing you to further information about the charges (such as on telstra.com or at a Telstra store). If a change will have a detrimental impact, we may also publish a notice in a relevant newspaper summarising the change, 3 working days beforehand. 5. CANCELLATION AND SUSPENSION 5.1 You can cancel your service at any time by telling us. 5.2 We may suspend or cancel a service for a number of reasons including when you are in breach of OCT (such as using your service in a way which we reasonably believe is fraudulent, poses an unacceptable risk to our security or network capability or is illegal), in an emergency, if we re legally required to or if we need to work on our networks. The amount of notice (if any) we give you depends on the circumstances. 5.3 If a service is cancelled or suspended, you are still required to pay relevant charges up to the date of cancellation or suspension

24 6. RIGHTS We use due care and skill whenever we provide you with a Telstra Pre-Paid service. There may also be other nonexcludable statutory guarantees, implied conditions or warranties under consumer protection laws which may apply to the Telstra Pre-Paid service we supply. However, the nature of telecommunications systems (including reliance on some systems that we don t own or control) means we cannot promise that your Telstra Pre-Paid service will be continuous or fault free. 7. GENERAL 7.1 When you use Premium SMS, your mobile phone number will be disclosed to us (including our employees, contractors and agents) and content providers to provide you with content via Premium SMS. If you use Premium SMS on the service, we may also disclose information about you (including information relating to the conduct of your account) for the purposes of advising the Australian Securities and Investment Commission of information about complaints and transactions in respect of our customers use of Premium SMS. 7.2 Please read our Privacy Statement Protecting Your Privacy available at telstra.com.au/privacy/ privacy_statement.html which sets out how your personal information is collected, used and disclosed (including for marketing purposes) and your rights in relation to accessing and correcting that information. You agree to the collection, use and disclosure of your personal information in accordance with the Telstra Privacy Statement. 8. TELSTRA FAIRPLAY POLICY Our FairPlay policy is set out in OCT. It s designed to make sure you can access our services and to ensure the quality and reliability of our network and/or services. The policy bans any commercial use of our services along with unreasonable or excessive use of our FairPlay offers. If you ve purchased your mobile mainly for personal use and don t follow the FairPlay policy within 30 days of us asking you to, we can cancel or limit your right to use our FairPlay offers, or we can cancel your service connected with the FairPlay offers. For the full FairPlay policy, see telstra.com.au/customer-terms 45 46

25 9. COMPLAINTS We aim to resolve all problems and complaints quickly and effectively. If you have any concerns, please visit a Telstra store or call us on If you are not satisfied with our response, a supervisor or manager will review your concern and the way it was handled. If we are unable to resolve this matter to your satisfaction you can contact the Telecommunications Industry Ombudsman ( TIO ). The TIO is an office of last resort for complaints about telephone and internet services, they will only get involved in a complaint after you have tried to resolve it with us. Their contact details are listed in the White Pages. The Office of Fair Trading (or similar) in your state or territory may also investigate complaints. NOTES 47 48

26 NOTES NOTES Windows and Windows Vista are trademarks of the Microsoft group of companies. Android and Google Play are trade marks of Google, Inc. The spectrum device is a trade mark of Telstra Corporation Limited. and are trade marks and registered trade marks of Telstra Corporation Limited ABN